Guiding you all the way to excellence

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1 Guiding you all the way to excellence

2 Making a difference By efficiently putting together the different pieces of the same business puzzle (Process, People, IT), MCB Consulting Services Ltd (MCB Consulting) can provide you with sustainable solutions which will guide your company in pursuing its development, innovation, growth goals and thus achieve excellence. With our agile multicultural team, we don t just make suggestions and leave. We draw upon our proven frontline expertise and work the entire project to bring successful solutions, creating solid pillars and accompanying you all the way through the transformation process and beyond. After all

3 2 MCB CONSULTING SERVICES LTD we ve been there, seen it and done it

4 Banking on solid foundations MCB Consulting Services Ltd (MCB Consulting) was founded in June It is a wholly-owned subsidiary of MCB Group, the largest financial services provider in Mauritius and a blue-chip company with the highest market capitalisation on the Stock Exchange of Mauritius. Founded in 1838, the Mauritius Commercial Bank (MCB) is the leading banking and financial institution in Mauritius and a key player in Africa and Asia. Over time, it has successfully diversified beyond its primary activities as a bank and beyond its shores. It is today the ideal gateway for customers who intend to go global. It has a wide web comprising of more than 1,600 correspondent banks throughout the world. Leveraging on its extensive network, access to global finance and state-of-the-art technology, the Group serves its clients in its target region by offering world-class services at competitive prices. The Group has continuously improved its value proposition. Indeed, it is today an integrated financial services provider offering a wide range of products and services, including retail and corporate banking, global business, factoring, leasing, investment solutions and consulting services. In this context, MCB Consulting has been created as the referenced consulting arm of the Group. MCB CONSULTING SERVICES LTD 3

5 Who we are MCB Consulting comes from a banking environment with extensive end-user knowledge as well as consulting exposure. MCB Consulting is in a unique position to offer first-hand experience, having implemented and used a number of best-in-class applications in different countries with differing legislations and jurisdictions. Our scope of intervention is multifold, focusing primarily on ensuring that the three pillars of an organisation people, process and technology are in tune, thus supporting the overall business strategy. Our focus areas: we transform businesses PROCESSES The optimal performance of processes in an organisation translates its capacity to manage the business efficiently both at project and programme levels, and will guide the institution s long term results and success. If the quality of processes are not improved or sustained, an organisation may not meet its full potential. While we capitalise on our proven battlefield experience in business process review, we tailor solutions to meet your needs by documenting business processes and information flows and aligning them with strategic objectives to ensure continual improvement. In this respect, in June 2014 MCB Consulting became an accredited partner of GIEOM (Graphical Intelligent Electronic Operational Management), a developer whose software allows undertaking, amongst other things, 4 MCB CONSULTING SERVICES LTD

6 GIEOM and the MCB Consulting teams have worked together on several large scale, multi-country change management and operational excellence projects over the past few years. As a matter of fact, our trusted business relationship goes back to when MCB Consulting was still the Project Management Office of MCB Group (the site of our first large scale deployment of GIEOM). Thus, MCB Consulting is in a unique position as a strategic partner given its extensive banking background, the experience garnered through the implementation of complex assignments and its business end user perspective. Indeed, MCB Consulting seamlessly complements our technical expertise. Together, we are more than the sum of our parts and our clients greatly benefit from our comprehensive Operational Excellence solution. John Santhosh Chief Executive Officer, GIEOM process mapping to offer operational excellence as a means to revamp business practices, and operational processes to ensure efficiency gains. GIEOM is also a customisable world-class platform that allows employees to quickly understand their work paths, follow e-learning trainings, comply with business policies, be evaluated and collaborate to improve software products. We also carry out awareness activities on ISO (International Organisation for Standardisation) practices and assist you towards certification. TECHNOLOGY In line with your business development needs, the technological transformation that you may have to bring to your organisation requires indepth know-how of software and hardware specifications. We can review your IT strategy so that it matches your business requirements by performing a gap analysis. We will then make recommendations and offer customised solutions. We master various software products including Temenos T24, the core banking system, and other key software (such as accounting packages, anti-money laundering software, internet banking, etc.). These operations require astute technical PROCESSES BUSINESS STRATEGY TECHNOLOGY PEOPLE MCB CONSULTING SERVICES LTD 5

7 expertise including technical developments to ensure optimisation of the investment undertaken. MCB Consulting has just become an accredited partner of Temenos covering 21 countries in Africa and in Asia. Given the wide ranging nature of the impact of these IT programmes, it has developed project management tools and techniques including migration and testing methodologies. The overriding objective is to ensure that the targeted operating model both in terms of operations and IT supports the overall organisation strategy. PEOPLE As per our experience, the heartware is an essential component of a transformation programme. This caters for the people side including the espousing of change, particularly in terms of a core banking system overhaul and its wide ranging implications. We ensure that any transition goes smoothly by implementing a structured change management plan to address both the hearts and minds of employees throughout the organisational hierarchy. The process also includes the identification of change agents within the organisation to further create awareness and ownership of the process. These agents become the counterparties of MCB Consulting and are fully involved in the various activities. Some activities include: redesigning the organisational structure, documenting job profiles, initiating a training plan for revised positions, creating ownership of the programme amongst the personnel and promoting a sense of belonging to the organisation. This will ensure people s readiness to accept, adopt, and perform new ways of working while fostering engagement and motivation. Mastery of process and software, Delivery Tools & Execution Process Improvement Framework & Expertise & ISO assistance for certification Domain knowledge and battlefield experience Operational Excellence 6 MCB CONSULTING SERVICES LTD

8 MCB Consulting has been involved in multiple successful banking projects and implementations in numerous countries. This has led it to becoming a Certified Services Partner of Temenos whereby MCB Consulting can offer its services to existing and potential clients of Temenos within some 21 countries, across Africa and Asia. MCB Consulting is the first Service Partner of Temenos to evolve from a bank that uses our software. Temenos has also chosen MCB Consulting to be a reference site and a member of our Centre of Excellence for Business Intelligence Solution, Insight. Mike Head Global Alliances Director, Temenos MCB CONSULTING SERVICES LTD 7

9 Copyright 2014 MCB Consulting Services Ltd All rights reserved

10 MCB Consulting Services Ltd 3rd Floor, Harbour Front Building John Kennedy Street, Port Louis Telephone: (+230) Telefax: (+230) SWIFT Code: MCBL MUMU address:

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