ELECTRONIC GOVERNMENT MANAGEMENT (EGM) TRAINING SERIES

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1 ELECTRONIC GOVERNMENT MANAGEMENT (EGM) TRAINING SERIES KDi Asia Pte Ltd 205 Henderson Road #02 01 Singapore Telephone: E mail: Website: Electronic (e ) is now the primary focus of many governments throughout the world. Through extensive e engagements and review of lessons learnt, KDi Asia has identified the fundamental challenges of e adoption. These challenges include how e policies and practices are applied to improve government administrations and public delivery. Our e training for governments is designed to systematically overcome these challenges through a three prong approach: mobilise, operate and transform. Using case studies from Singapore and beyond, our approach addresses the learning needs of four critical groups of stakeholders in the public sector chief executives, mid to senior managers, planners/project leaders and line managers. The following courses are tailored to meet the needs of the organisation by involving the right members of the organisation. EGM001 e Strategic Leadership EGM002 e Foundation for Public Sector Officers EGM003 Planning and Implementing e Initiatives EGM004 Understanding and Managing e Adoption For more details on these courses, please refer to the respective course description page in this information sheet. Copyright , KDi Asia Pte Ltd Page 1

2 COURSE DESCRIPTION EGM001 EGM001 e Strategic Leadership Chief executives and leadership One Day Note: A separate 3 day learning journey to Singapore could also be incorporated to complement this training. This learning journey offers on site visits to key Agencies in Singapore to demonstrate how e has enabled Singapore to become one of the most efficient and customer centric public service in the world. Describe the national e perspectives Align e initiatives to public sector reform Outline the broad strategies e implementation Define the critical success factors for e e a National Agenda Why the interests in e Insights from nations with strong e adoption Vision and strategic focus of e Exercise 1 : Discussion on the drivers shaping the e agenda Making e Happen Beyond the vision Understand e Aligning e to public sector reform Exercise 2 IT enabled Innovation for the public sector The e Journey e competencies and new mindsets Managing the change for e adoption Critical Success Factors e Implementation strategies Gaining value from IT enable innovation Insights from Singapore, India and South Korea e implementation best practices Copyright , KDi Asia Pte Ltd Page 2

3 COURSE DESCRIPTION EGM002 EGM002 e Foundation for Public Sector Officers Line managers and supervisors One Day Describe the strategic focus of e Recognise the drivers and challenges of e Outline the broad steps for e implementation Determine potential e Identify the impacts and changes required for e e Key Perspectives and Drivers Internet economy and pace of change Why the interests in e Strategic focus of e e Services Key principles of e Understanding e (online and rural) Impact to operations and administration Exercise 2 Impact of Technology on Operations Making e Happen Beyond the vision Understand e Tackling challenges and moving forward for e e Case Studies Latest trends and development e best practices Insights from Singapore, India and South Korea The e Journey e competencies and new mindsets Managing Projects for E Critical Success Factors Copyright , KDi Asia Pte Ltd Page 3

4 COURSE DESCRIPTION EGM003 EGM003 Planning and Implementing e Initiatives Planners, implementers and e project leaders Five Days Understanding opportunities of e Services (external: G to B and G to C, and internal: G to G and G to E) Appreciate the planning framework for e Outline the planning considerations for e initiatives Understand the critical capabilities for e implementation Identify the issues and assess changes for required for e implementation e Introduction Introduction and why the interests in e Strategic focus of e Making e happen Business Process Review & Alignment Process redesign and review Validation processes for e Services Impact to front and back office Understanding e Services & Internal Administration Principles of e Relationship between e Services and government administration e service case studies: Singapore & India Planning for e Services and Projects Frameworks for developing online and rural Stakeholder analysis e readiness Business Needs Analysis Analysis of service needs and opportunities Identifying potential e best practices Exercise 2 Process Review for e Services Project Preparation Analysing requirements Funding and justification Strategy for implementation Deploying e Projects Getting ready for deployment Project implementation phases Managing change The e Journey e competencies and mindset Leadership and strong project management Critical success factors Exercise 3: Action Planning (Implementing e Services) Copyright , KDi Asia Pte Ltd Page 4

5 COURSE DESCRIPTION EGM004 EGM004 Understanding and Managing e Adoption Senior and mid level managers Three Days Understand the drivers and keys concept of e Understanding opportunities of e Services (external: G to B and G to C, and internal: G to G and G to E) Understand the critical capabilities for e implementation Identify the issues and assess changes required in implementing e e Key Perspectives and Drivers Internet economy and pace of change Why the interests in e Strategic focus of e Making e Happen Beyond the Vision Understand e Moving forward for e e Case Studies Latest trends and development e readiness e best practices Exercise 2: Identifying Digital Opportunities (Applying Lessons Learnt) e Services to Citizens and Businesses Key principles of e (G to B and G to C) Understanding e (online and rural) Business process reviews and rationalising front counter and e Exercise 3: Impact of Technology on Operations e Internal Administration Key principles of G to G and G to E) Information infrastructure for government e management and governance The e Journey e competencies and mindset Managing change and public communication Critical success factors Copyright , KDi Asia Pte Ltd Page 5

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