...Mail...Cards...Services Your Partner For Successful Dialogue Marketing
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1 Your Partner For Successful Dialogue Marketing Nov-05 GHP 1
2 Who is GHP? GHP is an international operating company group for full-service dialogue marketing and customer management. We realize dialogues by means of expert advise, project management, system solutions, services as well as multi-channel production and fulfilment. We equip your client contact with a crucial piece of personality. Nov-05 GHP 2
3 The GHP-Group has been expanded to an international company for integrated dialogue marketing and customer management. 1953: Formation of Günther Druck 1954: Take over of Pflüger Kuvert GmbH 1988: Formation of Hans Werbung GmbH (Lettershop) Start of the direct marketing business 1995: First location abroad in Czech Republic 1996: Start of card business 1999: Start of service business and resolute internationalization 2001: Formation of GHP Holding GmbH as company roof and resolute positioning in the service business 2003: Reorganisation into three operating company divisions: GHP Mail, GHP Cards and GHP Services. Nov-05 GHP 3
4 For our customers we have global presence Production and Service Sites: Germany Great Britain Poland Hungary Israel China (Hong Kong) France Switzerland Vietnam Russia Czech Republic Turkey* China Vietnam Sales Activities in over 30 countries worldwide Israel Worldwide Sales Net / Branches (* in preparation) Nov-05 GHP 4
5 In the last years the GHP-Group has increased constantly...mail...cards...services 3,5 3 Turnover Forecast Mio. Euro (unconsolidated) 2,5 2 Employees Actual value 3100 employees (GHP Group) 1,5 1 0, Turnover Employees Nov-05 GHP 5
6 GHP Holding Organisationsstruktur GmbH the top of the company group with its three operative divisions GHP Holding GmbH...Mail...Cards...Services Individual Mailings and Documents suiting everybody s requirements The World of Cards: Chip Cards, PrePaid Cards, Customer Cards and more We get in touch with your vlients for you Full Service for Customer Relationship Management Nov-05 GHP 6
7 The three divisions include 27 independent subsidiaries...mail...cards...services...mail...cards...services GHP Direct Mail GmbH GHP Card Systems AG GHP Dialog Services AG GHP Direct Ltd. (UK) GHP Direct Mail s.r.o. (CZ) mailstep s.r.o. GHP Direct France S.A.R.L. (F) GHP Direct Rus GmbH (RUS) GHP Pflüger Kuvert GmbH GHP Direct Sp. z o. o. (PL) LS Dialogmarketing GmbH & Co. KG LS Direct Far East Ltd. (China) DMS Kft. (H) Cards United GmbH CF Card Factory GmbH Emka Card Systems Ltd. (Israel) systemform MediaCard GmbH Dialog Solutions: GHP Communications GmbH suncall services AG Client Vela GmbH DialogWorld AG (CH) Graficon GmbH & Co. KG Document Solutions: GHP Document Services GmbH GHP Far East Co. Ltd. (VN) PKS Direktwerbe GmbH Other Companies Innovative Personalmanagement GmbH esourceone GmbH Nov-05 GHP 7
8 GHP attends to you during the whole process of customer dialogue Consulting IT Services IT Operations Multi Channel Services Follow Up Services Fulfillment Dialogue Solutions Address Management Program Operation Mailings Call Centre Lettershop Customer Management (CRM) Database Design/ Implementation System Operation Cards Service Centre Advertising Media Logistics Data Warehouse Concepts Data Mining Data Management Documents Response Management Commodities Logistics Process Management Filing Automated IT Workflows POS-Material IT-Development Hosting /SMS/MMS Outbound Calls Project Management System Solutions DialogWorld, Loyalty Management Tool (LMT), Coupon Management Tool (CMT) Nov-05 GHP 8
9 Our annual Service Volumina guaranties high flexibility Customer Service Volumina 10 million calls 60 million documents > 40 million supported club and program members > supported POS/dealer/broker/doctors Production Output 1,2 billion personalized mailings 2 billion covers 300 million cards 1,3 billion forms Nov-05 GHP 9
10 We work for well-known companies (abstract of our references) Financial service providers The automobile industry Club and partner programs Telecommunications Mail order Publishing houses Power suppliers Branded companies Nov-05 GHP 10
11 GHP Europe s No. 1 in Dialogue Marketing GHP is the European market leader for dialogue marketing services. GHP is market leader for membership cards and for online supported dialogue marketing platforms GHP offers the most comprehensive service of all providers for dialogue marketing Nov-05 GHP 11
12 Do you have any questions? Let s start the dialog... Hubert Spiegler Managing Director phone +49 (0) 951/ fax +49 (0) 951/ h.spiegler@ghp.de http Nov-05 GHP 12
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