YARDI Commercial Suite. Smarter Solutions for Places that Matter

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1 YARDI Commercial Suite TM Smarter Solutions for Places that Matter

2 Places that Matter Every property or asset you manage is important, and you make decisions knowing that each office, retail, or industrial space is an environment that means something to its owners, managers, and tenants. We understand your commitment to providing the highest quality properties to your tenants, delivering outstanding customer service and the best possible returns for property owners and investors. Our smarter solutions make it easier for you to take care of your clients and for your employees to be more effective. Places that Matter to You, to Your Customers, to Your Community, to Us

3 YARDI Commercial Solution Business-Wide Platform The Yardi Commercial Solution includes comprehensive front office and back office solutions with full business intelligence and mobility. Once you standardise your operations on Voyager, you can utilise the entire single solution stack and gain further efficiencies, cost savings, and a competitive advantage. Commercial Suite Voyager Commercial... 1 Orion Business Intelligence...7 Advanced Budgeting & Forecasting Commercial Leasing Pad COMMERCIAL Café PAYscan Lead to Lease Business Intelligence Procure to Pay Construction Management...27 Advanced Maintenance Property Marketing Lease Administration Maintenance & Construction Software as a Service Front Office Back Office YARDI Voyager SMART Owner/Tenant Relations Financial Reporting & Compliance Budgeting Forecasting & Valuations Vendor Management Accounting for Owners & Partners SMARTER YARDI Voyager and the YARDI Commercial SuiteTM Voyager Commercial Suite

4 Voyager Commercial Key Benefits Browser-agnostic platform with full mobile access Enhances workforce efficiency while eliminating error-prone processes Reduces general and administrative costs Provides the flexibility to scale operations for growth strategies Improves strategic decision-making and your competitive edge through enhanced business intelligence and tenant services Delivers complete transparency across your entire operation Built-in integration and consistent interface shortens training cycles and drives higher productivity»» Hassle-free application, database, and network management with secure SaaS options A full business solution that streamlines the property and financial management aspects of the commercial real estate lifecycle to help you enhance the underlying value of your portfolio. Yardi 1

5 YARDI Voyager Commercial Key Features From commercial real estate owners with small portfolios to large global enterprises, Yardi Voyager is our most advanced Software as a Service (SaaS) commercial property management and accounting platform for office, retail, and industrial real estate. It manages ownership, financials, budgets, forecasts, construction, and maintenance for a holistic view of your portfolio supported by role-based dashboards, workflows, critical date notifications, and analytics. Browser-agnostic and accessible from any mobile device, Voyager enables faster and more efficient execution of property operation strategies, driving improved analysis and decision-making and delivering maximum transparency across your business. Automated Lease Administration The Voyager lease administration system forms the backbone of the commercial billing process, which accommodates indexation, complex service charges, turnover rents, multi-currency leases, and more. The automated leasing workflow allows lease administrators to set up the terms of complicated industrial, office, and retail leases and amendments, while reviewers can compare the abstract to the actual legal documentation before activation. All lease modifications such as expansion, contraction, relocation, holdover and renewals are stored with the lease details for easy drilldown and historical reference. Leases can be organised by customer, making the billing and analysis of multiple leases for national tenants simple. Streamlined Service Charges Voyager fully automates the service charge process. You can configure the varying numerators and denominators, base years, caps, gross-ups, and management fees for the terms defined in the lease. And because the calculations differ for each tenant, Voyager eliminates the daunting job of reconciling all variables and compiles an accurate accounting of what your tenants owe. The billing results are invoiced to your tenant in an easy-to-understand format that helps reduce tenant billing disputes and increase cash flow. Comprehensive Lease Management Property/Space Recoveries expense books & reconciliations Rent renewal, escalations, straight-line rent Prospects/Contacts LEASE Amendments to lease clauses Retail percentage of sales based rent structure Customer/Company Options expansion, contraction, renewal, termination Critical Dates, Tasks & Notifications Critical dates, tasks, and notifications are an integral part of the Voyager lease management system. Dates and tasks are integrated into the user s dashboard so that important deadlines are never missed. You can automate tasks or notifications based on dates you define, including: hhlease expirations hhoption notices hhtenant insurance expiration In addition, you can use tasks and notifications to perform valuable internal audit functions. They deliver daily, weekly, or monthly notifications such as: hhoutstanding AR older than 30, 60 or 90 days hhfinancial periods not closed hhbatches left un-posted hhwhether your NOI is within acceptable standards Correspondence Management Yardi Correspondence Management will redefine how you process documents. It allows you to create customised invoices, statements, collection letters, prospect letters of intent, as well as owner and investor reporting packages. Templates merge with lease data, reports, and graphs; the generated documents can be automatically ed, printed, or saved as PDFs. Advanced Retail Voyager makes it simple to track sales and charge percentage rents. The tenant retail parameters allow you to easily define sales types and reporting and billing frequencies and breakpoints, including an automatic calculation of natural breakpoints. The overage function automatically calculates and creates your percentage rent charges. Retail analytics provide up-to-the-minute reporting on sales, including MTD, YTD, Moving Annual Total (MAT) comparisons and tenant occupancy costs. Controlled administration of leases and amendments including lease option management with encumbrance tracking Integrated accounting and property management functions Role-based dashboards and critical date notifications Simplified setup of complex service charges Complete retail percentage rent calculations Easy straight-line rent adjustments according to international standards like IAS17 and FAS13 Real-time analytics, dashboards, and business intelligence Supports multiple currencies, languages, GAAP, and local taxation requirements 2 Yardi Yardi 3

6 Portfolio Reporting & Analysis Role-Based Dashboard The commercial dashboard maximises efficiency and transparency by allowing you to see property tasks and performance in a single user-friendly interface. Your property managers can track critical dates, pending lease workflow actions, work order summaries, and access key reports such as stacking plans. All with the ability to drill down to transaction-level detail. Real-Time Analysis Designed for managers who want to analyse information in a fast and flexible way, Yardi Analytics are a new breed of reporting tools that enables real-time key performance indicators. Yardi Analytics are built to facilitate drilldown to source transactions, and flexible enough to slice and dice data by attribute such as portfolio, region, period, and currency. hhanalyse by attribute, entity, GL book, segment, period hhdrilldown from summary to source transaction hhpublish to PDF or Excel hh report packages automatically hhcreate your own KPIs with custom analytics hhoptimised for fast results Commercial Analytics Yardi Analytics include comprehensive commercial property and portfolio reporting. From owner reports to internal exception and management reporting, our commercial analytics are geared toward increasing the performance of individual and consolidated properties and identifying outliers in a large portfolio. Commercial analytics provide real-time key performance indicators for lease management, recovery reconciliation, performance statistics, and more, including: hhrent roll and vacancy hhlease abstracts hhoccupancy summary hhexpense recovery and summary Financial Analytics Yardi Analytics also provide robust financial reporting and key performance indicators. The financial analytics engine leverages Voyager s accounting platform by drawing directly from general ledger transactions. You can create instant comparisons and analysis, and compile your monthly, quarterly and yearly financial report packages in real time. You can also slice and dice your income statement by user-defined property attributes, view your balance sheet by country and currency, and publish financial reports to an investor portal with the click of a button. hhsupports IFRS, GAAP, and international accounting needs hhused by publicly traded companies around the world hhautomated delivery with correspondence management hhreporting speed optimised by Voyager datamarts hhcustom financial reports using custom analytics Spreadsheet Reporting Yardi Spreadsheet Reporting lets you create and publish high-quality reports for internal and external audiences as needed. You can create templates in Microsoft Word, Microsoft Excel and PDF, or display the data on a screen. Key Features Analytics and insight for better decisions Multiple GAAP, multi-language and multi-currency capabilities SSAE 16 compliance via Yardi Cloud Services Real-time, 24/7 access to operational data with Yardi Mobile Apps With this system you can create and publish reports through Microsoft Excel and Microsoft SQL Server Reporting Services. hhpresentation-quality reports with text, grids and graphs hhreport packets combining different types of reports hhcomplex reports with multiple sections hheasy sorting, grouping and sub-totaling hhcustomised reports by changing filters and data columns 4 Yardi Yardi 5

7 Orion Business Intelligence Key Benefits Leverages your operational and financial data in Yardi Voyager for business-wide insight Helps you easily monitor operations using internal key performance indicators Delivers greater transparency into performance at portfolio, property, and tenant levels Provides 24/7 access to key decision-making tools from any mobile device Easily create simple-to-use dashboards to analyse the operational and financial health of your entire portfolio. 6 Yardi Yardi 7

8 YARDI Orion Yardi Orion Business Intelligence is a unique mobile platform that will revolutionise your real estate operations. With powerful, flexible reports and dashboards providing unrivalled insight and a 360-degree view of your business, this ground-breaking solution expands secure access and unlocks key data to help owners and managers monitor and improve property and portfolio performance. Powerful Analytics Orion Business Intelligence combines the financial and operational data housed in your Yardi Voyager and Yardi Commercial Suite products to give you a holistic view of your operations, including financials, spending, tenant health, and more. Easy-to-build dashboards utilising drag and drop functionality support action-based monitoring of trends in tenant, property, portfolio and businesswide performance. You can perform ad hoc analysis, dissect data, and create charts with a Microsoft Excel connection to a tabular data model built on Yardi Voyager data. Upload and publish your Excel reports and charts for others to view in Orion Business Intelligence. You get total visibility with rich, detailed, and configurable reporting and analytics information that can be combined for unique insights and acted on to improve portfolio performance. Business Intelligence Mobile Platform Orion Business Intelligence is a browser-agnostic, mobile-friendly platform that delivers robust reporting and dashboards to tablets. With 24/7 convenience, you can create customised views of property and tenant data through an intuitive tablet touch interface with the same customised reporting that you can generate on your desktop computer. Custom KPIs Orion Business Intelligence includes a toolset that builds reporting content focused on the metrics you use to run your business. You can easily create your own unique set of key performance indicators based on data from tables in Voyager. You can also group and display data by attribute such as property type, region, portfolio and market. You control the data to display and how to display it: line charts, bar charts, pie charts, stacked bar charts, data grids with rankings, and more. Once you create your unique measure and chart, it is easy to drag and drop it onto your dashboard. Key Features Configurable, interactive dashboards with drag-and-drop tiles and widgets User-defined KPI targets and benchmark thresholds Custom SSRS reporting with Voyager analytics and ad-hoc Excel analysis Performance metrics with instant slicing, dicing, and pivoting data Mobile accessibility across multiple devices and browsers View occupancy summary and filter by region, property, or time period. Drill down into tenant-level detail. Dashboards with operational data, all at your fingertips. 8 Yardi Yardi 9

9 Advanced Budgeting Key Benefits Reduces process cycle times for budgets, long-term forecasts and valuations Increases budget projection accuracy to help maximise profitability Forecasts future revenue with detailed, realtime assumptions and enhances visibility Easily forecasts revenue, job cost and CAPEX, and debt based on configurable models Efficient, error free collaboration allows multiple people to work on a single budget at the same time Leverages multi-currency capabilities and international valuation techniques & Forecasting Engage in highly effective planning processes by delivering budget projections with increased accuracy and the ability to make quick, accurate, flexible forecasts. 10 Yardi Yardi 11

10 YARDI Advanced Budgeting & Forecasting Yardi Advanced Budgeting & Forecasting is an essential tool for commercial real estate owners, managers, and investors who need to continually measure the financial health of their investments. You can eliminate costly imports and exports to spreadsheets or niche budgeting programs and quickly make accurate and flexible forecasts informed by detailed property data. Changing assumptions, speculative leases, debt, and construction projections is easy and intuitive. Yardi Advanced Budgeting & Forecasting provides detailed analysis and comparison of future income and expense projections using data from actual tenant leases, streamlines budget preparation, and creates custom forecast models and formulas. This seamless, end-to-end advanced budgeting and forecasting solution delivers the speed and accuracy that greatly reduces cycle times and improves workforce efficiency. Enhanced Budgeting Deliver detailed analysis and comparisons of future income and expenses and significantly enhance the budget preparation process. Comprehensive financial reporting delivers in-depth analysis and explanation, making budget reviews quicker; powerful budgeting and forecasting tools enable the generation of detailed projections with greater accuracy and efficiency. Market Leasing Assumptions Utilising detailed market leasing assumptions, Yardi Advanced Budgeting & Forecasting provides precise budget projections for rents, recoveries, charges, concessions, and retail sales overage figures. It is easy to apply inflation estimates to leasing income and expenses including rent, recovery charges, occupancy, costs, inducements, and retail sales. Robust Reporting Report on specific budget accounts with narratives and detail. Utilise advanced commercial tenant analytic reports to show revenue and lease inducements and market leasing assumptions and occupancy for a budget term. Analytics allow quick comparison of budget versions to identify differences with GL actuals, allowing you to quickly isolate variances. Automated Valuations Automatically calculate future cash flows and determine net present values (NPV) and internal rates of return (IRR) at the property or portfolio level. All GL transactions, lease changes, market leasing assumptions and future vacancy projections are automatically factored into the analysis in real time. Ensure the timely delivery of reliable information, deliver better risk analysis and maximise returns with more informed buy, hold or sell decisions. Advanced Modelling Yardi Advanced Budgeting & Forecasting is an essential tool for modelling and analysing debt service and cash flow forecasts to provide clear visibility into current and potential assets with data drawn directly from Yardi Voyager. Advanced modelling capabilities create forecasting scenarios that deliver optimal investment proposals for acquisitions and investors. You can forecast and manage debt service using real-time assumptions for loan terms, mortgage interest rates, and repayment schedules including points, fees, and potential penalties. You can also apply variables to improve consistency and accuracy and model unlimited deals for potential investors using varying commitment levels and IRR hurdles. Sensitivity Analysis This solution drives improved decisions on acquisition and disposition by enabling the analysis of unlimited what if scenarios that combine real-time property, lease, and investor data with market leasing assumptions and other variables. It also allows you to quickly change hold timing, cap rates, inflation and other factors to immediately see their impact on assets, assess risk, and capitalise on emerging opportunities. Key Features Automated budget preparation and analysis using real-time property data Commercial model properties to safely make lease and space configuration changes Scenario analysis and comparison to predict future revenue Vacancy, debt and rentable items for modelling Robust workflows and approval processes»» Unlimited budget versions and revisions with copy and consolidate capabilities Model Properties Gain the ability to create a budget based on model properties. The model allows users to modify or delete units and records to support budgeted leasing assumptions. This enables users to make assumptions in the budget world without affecting real world unit and lease records. 12 Yardi Yardi 13

11 Commercial Leasing Pad Key Benefits Enhances lead-to-lease process efficiencies and greatly reduces cycle times Delivers visibility into all leasing activities, opportunities and deals Enhances collaboration between key stakeholders, colleagues, and prospects Provides more accurate and timely forecasting of revenue Drives workforce efficiency by delivering mobile solutions to a mobile workforce Shorten the leasing lifecycle and drive greater efficiency with a fully mobile solution that combines contact and prospect management with portfolio health analytics and business intelligence. 14 Yardi Yardi 15

12 YARDI Commercial Leasing Pad Yardi Commercial Leasing Pad is an easy-to-use, tablet-based solution that leverages the Yardi Voyager platform and Microsoft Outlook to provide property managers and leasing agents with mobile access to real-time prospect, tenant, and property information. Yardi Commercial Leasing Pad eliminates duplicate data entry by automating the leasing process from lead generation through proposal creation and lease execution, and delivers a 360 view into all leasing and property management activities. Streamlined Leasing Yardi Commercial Leasing Pad provides a holistic view of your prospects and customers that leads to better business decisions. The solution automatically tracks leads from your tenant portal, and reduces the time needed to close deals by streamlining the leasing process through document generation and automated workflows. Tight integration with Outlook means you can access all CRM data from within Outlook, which saves time and increases efficiency. Increased Productivity Improve the efficiency of your staff with Yardi Commercial Leasing Pad as the hub for all day-to-day activities for both leasing agents and management. Yardi Commercial Leasing Pad puts leasing data at your agents fingertips in an easy-to-use interface with role-specific dashboards and data drill down. When integrated with Yardi Advanced Budgeting & Forecasting, Yardi Commercial Leasing Pad helps eliminate the need to create speculative leases or market leasing assumptions on deals. Mobile Leasing For leasing agents and property managers, Yardi Commercial Leasing Pad provides an easy-to-use workflow that walks them step by step through a new deal or a lease renewal and helps reduce cycle times from lead to lease. The product is formatted for use on a tablet, enabling managers to respond quickly and accurately to prospects with information regarding space availability, restrictive lease clauses, budgets and market rent data. Proposals and counter proposals, approvals, and lease documentation can be efficiently produced and distributed. Full integration with Outlook means communication, activity and event tracking is easy and accurate. Mobile Tenant Relations For property managers and asset managers, maintaining property health and tenant relations is a number one priority. Yardi Commercial Leasing Pad provides mobile access to real-time lease terms, documents, and communications through a tablet device and provides mobile access to their CRM and property management data. Improving the efficiency of customer-facing staff by providing remote access to contact, task, and account information and analytics, Yardi Commercial Leasing Pad also enables instant visibility into unit availability to help make better decisions on tenant retention, mix and profitability. Key Features Leasing agent dashboard for easy navigation to prospects and customers Record of all and other activity related to leasing and renewals Deal wizards for quick data entry Pipeline reporting and analytics Outlook integration for , contacts, and calendar items Marketing brochures, mass s, and campaign management Tenant portal integration for real-time availability and document sharing 16 Yardi Yardi 17

13 COMMERCIAL Café Key Benefits Enhances property marketing to drive broader visibility into available leases and properties for sale Integrates brand and corporate messaging with the promotion of properties and leases online Drives workforce efficiency and reduces costs with online document management Reduces maintenance lifecycles and enhances tenant relations by providing online tenant portals for service requests Promotes collaboration with customers with services delivered via any Web-enabled device A unique combination of dynamic, personalised online marketing and tenant service portals that enhance your marketing efforts and deliver outstanding customer services. 18 Yardi Yardi 19

14 COMMERCIAL Café COMMERCIALCafé is your company s online marketing presence for tenants and prospects. Provide greater visibility of available properties for lease and sale with personalised sites that fit seamlessly into your existing corporate sites. Additionally, you can provide tenants with best-in-class services through access to online payments, tenant statements, maintenance requests, and other services. Listings available on COMMERCIALCafé include all commercial real estate property categories such as office space, industrial space, retail space and land for sale. Property Listings An online property listings service that is branded to your own company or corporate style, allowing prospects to search by property type, location, and property criteria from any Web-enabled device. Site Manager This online site management tool allows site managers to easily review, add, and edit property and suite details such as features, photos, and suite plans in a style suitable to their corporate brand. Key Features Provide tenants with streamlined access to statements, online payments, and more Deliver an outstanding prospect experience with clean listing layouts and easy-to-use features Online Self-Service Portals provide tenants access to statements, the ability to submit maintenance requests online, and receive other service offerings online or from a mobile device. The ability to respond to your tenants more quickly means increased tenant satisfaction and higher staff productivity giving you a competitive edge. 20 Yardi Yardi 21

15 PAYscan Key Benefits Reduces invoice processing costs by up to 35% Automates invoice approval process Reduces the need to copy, mail and store invoices Eliminates the costs associated with paper and postage Prevents lost or misplaced invoices Minimises manual handling and errors Facilitates standardisation and payables oversight Promotes sustainable business practices Provides powerful, automated invoice processing to minimise errors, cut the cost of processing and promote sustainable business practices. 22 Yardi Yardi 23

16 YARDI PAYscan Built into Yardi Voyager, Yardi PAYscan automates invoice processing and provides an online approval workflow that helps you work more efficiently. Paper invoices are scanned and converted into Voyager electronic transactions, and the approval process is streamlined according to your customised workflow rules. To complete the process, timely vendor payments are made electronically or by cheque. How it Works Invoices are bulk scanned Transactions are auto-routed through custom workflow Payments are processed via EFT 1 Streamline Processing. Cut Costs. Scanned invoices are automatically routed through the approval workflow as electronic payables. Approval personnel receive alerts and then log into their review dashboard to code and approve each invoice, utilising dashboard facilitates to easily drill-down to transaction data. Scanned invoice images are stored in the Voyager database and are readily accessible for future review no photocopies, no filing cabinets. PAYscan frees up office resources, significantly lowers invoice processing costs, and reduces labour and errors by eliminating redundant data entry. Centralised Oversight. Improved Cash Management. With a single, centralised, electronic accounts payable system, you gain portfolio-wide oversight of operational spend, which facilitates standardisation of processes and executive decision-making. Approved invoices are paid via EFT or cheque and because invoice processing is accelerated through automation, PAYscan enables you to avoid late fees and take advantage of early-pay discounts. Mobile Access Yardi PAYscan Mobile allows managers to search, view, and approve purchase orders and invoice registers from their mobile device. Approving managers can search for assigned POs by PO number, vendor, or expense type. They can review POs and move them through the Voyager payable workflow. Available in the itunes App Store and Android Market. Key Features»» Fully integrated with Yardi Voyager»» Provides drill-down to invoice data for review, coding and approval»» Performs instant budget checking»» Ties invoices to purchase orders automatically»» Sends auto-alerts to all approval staff»» Automates work flows and actions 2 Invoices become images in Yardi Voyager and are automatically routed online for approval and payment Yardi Yardi 25

17 Construction Management Key Benefits Complete financial oversight with easily tracked, upto-date actual cost and budget comparisons Tight cost control with automatic over-budget monitoring of every transaction Detailed, real-time recording of job costs and other actions across the entire construction lifecycle Multiple job cost summary and detail reports with drilldown to underlying transactions Consistent governance with predefined workflows and rules consistent with Yardi Voyager Real estate specific solutions squarely focused on construction accounting needs Deliver improved cost control and budget oversight and maximise profitability across development projects. 26 Yardi Yardi 27

18 YARDI Construction Management Yardi Construction Management is a full-service, job-costing or CAPEX management system designed to track all types of projects through all phases of construction. It is ideal for commercial managers who want to track tenant improvements, as well as developers who build from the ground up. With Yardi Construction Management, you can easily track all job budgets, budget revisions, job bid/contracts and change orders, expenses, receipts, and draws on construction loans, subcontracts, lien-waiver controls, retention, and more. Construction & Development Whatever the scope of a project, Yardi Construction Management is very flexible and is suitable for large, multi-building projects or small individual units and supports projects with short, medium or longer term duration. Specifically designed to meet the needs of companies who fulfil the role of Developer or Construction Accounting Manager, Construction Management supports the job costing process for construction projects and the management of the day-to-day work of general contractors, facility managers and sub contractors. Automatic Job Costing Construction Management automatically tracks actual cost totals and compares them to the budget. It also updates the job cost and general ledger whenever a transaction is entered which enables you to immediately catch all charges within the system relative to job cost transactions. To bill for a specific invoice or draw, you can automatically create charge amounts using actual costs, a user-defined budget amount or a "percentage complete" calculation. Comprehensive Reporting Construction Management reports all related change-order budget amounts, amounts billed to date per category, and the draw budget, as well as budget, revisions, and bid fields. In addition, over-budget monitoring automatically occurs for every transaction. Increased Flexibility With Yardi Construction Management, you can enter contracts and subcontracts for multiple jobs and/or properties. You can also choose to update the job budget automatically when you enter contract amounts and changes. Key Features Detailed recording capabilities by job or subcontract across the entire construction life-cycle Record and calculate draws and receivables in AIA G702/G703 format or non-aia format Monthly, yearly, and multi-year budgets per job and automatic over-budget checking Create critical date tracking memos and attach scanned documents Detailed tracking of all job change order elements Select vendors used exclusively for job costing Payable approvals and check processing Drill-down report access with underlying transactions for job cost summary data Detailed subtotal and total roll-up reports and project management reports 28 Yardi Yardi 29

19 Advanced Maintenance Key Benefits Fewer equipment breakdowns with preventative maintenance scheduling Complete history of all fixed assets Fast response to maintenance requests with mobile access Oversight of maintenance personnel with location tracker Schedule, track and manage all preventative, routine and emergency maintenance from your desktop or mobile device and gain modules for managing inspections, fixed assets, and inventory control at no extra cost. 30 Yardi Yardi 31

20 YARDI Advanced Maintenance Our facilities management solution includes Yardi Advanced Maintenance, which lets you manage preventative and ad hoc maintenance tasks from your desktop or mobile device. When you license Yardi Advanced Maintenance, you receive several additional products for managing your assets and facilities at no extra cost, including Yardi Maintenance, Yardi Inspection, Yardi Fixed Assets and Yardi Inventory Control. Yardi Advanced Maintenance is adaptable for an array of commercial property types. Comprehensive Maintenance Management Yardi Advanced Maintenance is your solution for complete scheduling, tracking and management of asset maintenance. You can establish scheduling for preventative, routine and emergency maintenance. Inventory consumption in the maintenance process is automatically tracked and recorded in Yardi Voyager. A location tracking feature allows you to match technicians with tasks, ensuring rapid response to emergency maintenance requests. Maintenance Manager Mobile Yardi Advanced Maintenance includes the Yardi Maintenance Manager Mobile app which helps you save time, boost efficiency and increase tenant satisfaction by taking maintenance workflows mobile. Maintenance managers can easily track technicians, assign work orders and manage their maintenance tasks from an Android Tablet or ipad. Integrated Solution Yardi Advanced Maintenance is built into Voyager, eliminating duplicate data entry of tasks and records and allows you to directly charge tenants for work orders and make payments to external maintenance vendors. With Yardi Advanced Maintenance, you receive additional products for managing assets at no extra cost, including: YARDI Maintenance TM Perform and track daily maintenance for your properties with unparalleled ease and efficiency. YARDI Inspection TM Schedule, perform and manage all types of inspections including annual, regulatory, due diligence, and more. YARDI Fixed Assets TM Record and monitor fixed assets from purchase order issuance through purchase, use and final disposition. YARDI Inventory Control TM Provide total physical and financial control over the acquisition, tracking, depreciation and disposition of inventory among multiple locations. Key Features Streamlines the depreciation of fixed assets Complete history of work orders»» Automatic tracking of inventory consumption 32 Yardi Yardi 33

21 Software as a Service Key Benefits Seamless integration of new releases and updates Rapid solution implementation and deployment Hardware and network setup and performance monitoring 24/7 accessibility Scalability and protection against outdated technology Lower overall cost of implementation and maintenance Access to expert technical support staff Rapid, best practices based deployment without the worry of application management or IT maintenance. 34 Yardi Yardi 35

22 YARDI Software as a Service (SaaS) Yardi SaaS (Software as a Service) utilises our 10 data centres, based in various locations across the world, to enable faster, best practice based deployment of our latest platforms. Taking away the worry of managing applications and maintaining an IT networks, SaaS allows you to optimise your Yardi platform with painless upgrades and delivers a preconfigured setup, secure IT infrastructure, 24/7 accessibility, full business continuity all while reducing your overhead and capital costs. Yardi SaaS deployments are available in a number of options. Key Features Real-time, centralised processing and remote site linking 128-bit encryption over the Internet Multiple firewalls SaaS Select Yardi SaaS Select clients have their own installation of the application and their own secure database which offers each client the ability to control their own versions and upgrades. Clients can choose if and when to upgrade, adopt new releases, and install plug-ins and hot fixes. SaaS Select is fully SSAE 16 (formerly SAS 70) compliant and allow clients to continue to create and maintain custom tables and reports, and standard interfaces. Private Cloud With this option, clients have their own network, Voyager program and database. This is achieved with a virtual LAN and includes Active Directory Synchronization. This option will also allow clients to load non-yardi applications into their Private Cloud and provides state of the art hardware and networking solutions with 24/7 service. Redundancy and Uptime hhguaranteed business continuity and disaster recovery hhnightly backups and off-site transfer of all data hhbattery backups and a fully automatic fail-over standby generator to ensure uninterrupted performance in the event of a power failure hhseismically braced server racks hhmultiple load balanced servers enhances resilience hhstate-of-the-art fire suppression system hhweekly server maintenance hharound-the-clock monitoring of server operation On-premises security personnel Continuous video surveillance Biometric screening to enter/ exit Yardi Data Centres Primary and secondary data centre location for comprehensive DRP (Disaster Recovery Planning) services 36 Yardi Yardi 37

23 Real Estate Management Software and Services At Yardi our mission is to provide our clients with superior products and outstanding customer service, while we take care of our employees and the communities where we work and live. With that commitment, Yardi leads the industry in providing full business software solutions for real estate investment management, property management, financial accounting, asset management, and ancillary services. Yardi Systems Limited Avebury House, Avebury Blvd, Milton Keynes, MK9 1AX, United Kingdom phone: Yardi Systems BV Dreeftoren, Haaksbergweg 57, 1101 BR Amsterdam, The Netherlands phone: Yardi Systems GmbH Prinzenallee 7, Düsseldorf, Germany phone: Yardi Systems Dubai Unit 333, Building 16, Dubai Internet City, Dubai, UAE phone: Yardi Systems, Inc. All rights reserved. All other trademarks are the property of their respective owners. Printed on recycled paper. CS-BOOK-11x8.5 05/28/2014