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1 ROLE PROFILE Role Profile Job Title Partner Relationship Manager Job No. (Office Use) Section Team Partner Relationship Reports to (Job Title) Suitable for Job Share (Y/N) Location DBS check required Operations Director No Delt Office Civic Centre Note the office will move in 2015 to another location in the Plymouth area Not at present, although the candidate may be asked to undergo DBS or other vetting in the future Competency Job Type (Office Use) If No state reason Shift Pattern Professional Key Role Job Purpose The Partner Relationship Manager (PRM) serves as the strategic interface with assigned client/s for the purpose of business technology strategy development, solution discovery, solution delivery, service management, risk management and relationship management. Works alongside the Retained Client (RC) function as the business relationship link between Delt and our client at the executive level. Provide strategic support and guidance through key IT initiatives. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding client requests, projects and initiatives. Proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of our clients. Partner with business leadership and other key stakeholders to help define opportunities and identify and prioritize projects based on the client s criteria. Proactively serve as a trusted advisor, and is the primary IT point of

2 contact to business executives and managers. Operate as the key business contact representing Delt in promoting IT services and capabilities. Provide support in delivering technology products that meet the needs of the business. Focuses on strategic initiatives and planning activities for their client s business area. Decision Making The work will involve responding independently to unexpected problems. The post holder has access to the Operations Director and other Peer Managers for advice and guidance on unusual or extremely complex problems. General direction is provided by the Operations Director but goals are defined in terms of business need and service availability. Develops plans to improve the Customer experience. Required to make well founded decisions about the approach taken and risk management of delivering the service. Duties and Responsibilities Act as the key liaison between Delt and the client Co-responsible (with the Retained Client) for ensuring that Delt delivers and meets the clients business needs, including the creation of a shared vision Co-responsible (with the Retained Client and Technical Leadership) for the development and implementation of solution concepts, solution roadmaps and business cases for new investments Collaborating with the Retained Client to develop and review annual budget proposals Undertaking business analysis within the client organization and prepare recommendations and business plans as needed Creating and analysing relevant information and documentation including recommendations to senior management To possess a broad knowledge of both Delt and Client resources and use that knowledge to effectively facilitate joint working Facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms Working with the clients portfolio management function, managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio. Co responsible (with the Retained Client) for leading consensus building with both technology and business functions as to the timing of solution introductions and withdrawals

3 Involved in the launch of solutions and helping to maximize the positive impact on the both Delt and the client organization Partner (with the Retained Client) and other with key staff members to create strategic plans for technology enabled business change. Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the form best suited to their requirements. Collaborate with the Project Management Office on the new requirements process. OTHER DUTIES AND RESPONSIBILITES: Member of the Delt leadership team with full participation in the strategic and budgetary planning processes. Engaging with potential customers to explain the Delt service portfolio and service model. Demands They strive to understand customer specific challenges, including priorities. There is a requirement to be proactive and anticipatory in their thinking. They are, by nature, driven and provide significant value to our clients. They serve a lead role in enabling the client/s to achieve their objectives through the effective use of technology. Working Conditions Mainly office based and will be called upon to travel between Delt sites. Experience, Knowledge and Qualifications Essential Significant demonstrable leadership experience Extensive demonstrable experience of developing and executing strategic plans and/or project portfolios or an equivalent combination of education and experience. Possess strong analytical skills, including an understanding of business economics and financial resources Demonstrable understanding of each business unit to include; their business drivers for success, process and approaches to business models. Degree in Computer Science, Business Administration, or other related field or equivalent work experience Demonstrable experience of working with senior level management, business units and corporate staff executives to develop a technology strategy that is integrated with IT and across all business

4 units. Possess a well-developed business acumen Breadth: Extensive demonstrable experience of IT and business work experience with a broad range of exposure to various technical environments and business segments. Experience of managing team(s) responsible for strategic planning, business development or client management Experience of working with a broad range of diverse and complicated business units. ADDITIONAL DESIRABLE QUALIFICATIONS/EXPERIENCE: Strategic thinking and planning Operational execution excellence AGILE thinking to drive change that enables efficiencies and improves quality systems thinking Team and collaboration orientation Problem solving Performance driven Learning orientation Confident Public speaker Effective written/verbal communication skills Skills and Technical Competencies Interpersonal and communication skills for working with a range of colleagues, stakeholders and partners. Ability to motivate and enthuse mixed teams to ensure Service Delivery and improve the customer s experience. Planning and organisational skills. With a proven ability in strategic planning Analytical skills and a creative approach to problem solving Ability to apply risk management techniques to ICT service management Excellent business knowledge of the client organisations. Delt Standards In accordance with Delt policies and guidance on information management and security, it is your personal responsibility for data protection, client confidentiality and information governance. Act at all times in accordance with appropriate legislation and regulations, codes of practice, the provisions of the Delt constitution and its policies and procedures. Work within the requirements of the Delt Health and Safety policy, performance standards, safe systems of work and procedures. Undertake all duties with due regard to the Delt equalities policy and

5 relevant legislation.

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