Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling. a white paper

Size: px
Start display at page:

Download "Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling. a white paper"

Transcription

1 Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling a white paper

2 page 2 Executive Summary

3 Industry Trends in the Indirect Channel sales are increasing in the indirect channel why vendors turn to indirect channels challenges to selling with partners page 3

4 page 4 A process in need of fixing

5 Benefits To Selling Through Channels: Challenges to Working with Partners: page 5

6 PRM Solutions Make Sales Channels More Effective Productivity Levers Channel Productivity Channel Value Channel Migration Channel Integration page 6

7 page 7 A New Solution Partner Relationship Management

8 page 8 Channel Program Management engineering the partner lifecycle

9 page 9 profile management

10 page 10 lead consolidation lead scoring call center integration Lead Management Staging Database PRM Database Information from External Database PRM Business Object Matching and Cleansing

11 page 11 lead assignment lead distribution

12 page 12 accountability and closure benefits of lead management

13 page 13 forecasting Sales Productivity Tools selling procedures and methodologies publishing and personalization

14 page 14 Literature fulfillment pricing and quoting

15 Conclusion Benefits of partner sales productivity tools Conclusion Does Your PRM System Have All This? Profile Management Partner Lifecycle Management Lead Management Forecasting Publishing/Announcement Automation Sales Tools page 15

16 ChannelWave Software, Inc. One Kendall Square Building 200, 1st Floor Cambridge, MA Tel: Toll Free: Fax: September 1999

หล กการจ าแนกประเภทรายจ ายตามงบประมาณ

หล กการจ าแนกประเภทรายจ ายตามงบประมาณ กร ณาด รายละเอ ยด งบบ คลากร ท ม การปร บปร ง ตามหน งส อสาน กงบประมาณ ท นร 0702/ว 45 ลงว นท 25 ม.ค. 2547 เร อง การปร บปร งหล กการจาแนกประเภทรายจ ายตามงบประมาณ ประกอบด วย หล กการจ าแนกประเภทรายจ ายตามงบประมาณ

More information

Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling

Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling 5.0 White Paper WRITTEN BY Dan Housman ChannelWave Software, Inc. http://housman.crmproject.com Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling Sales through the indirect

More information

Partner Relationship Management. A Comprehensive Strategy for Building Profitable Partnerships

Partner Relationship Management. A Comprehensive Strategy for Building Profitable Partnerships Partner Relationship Management A Comprehensive Strategy for Building Profitable Partnerships Table of Contents Introduction..1 Undervalued Partners.........2 Building Partner Loyalty 3 The Partner Loyalty

More information

WHITE PAPER. What is Partner Relationship Management (PRM), and Why is the ROI so High?

WHITE PAPER. What is Partner Relationship Management (PRM), and Why is the ROI so High? What is Partner Relationship Management (PRM), and Why is the ROI so High? What is Partner Relationship Management? Partner Relationship Management (PRM) software applications are Web-based solutions to

More information

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE Document K59 RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE THE BOTTOM LINE When Nucleus analysts investigated the use of NetSuite by manufacturers, they found these companies were

More information

WTM IT Limited http://wtmit.com. WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably

WTM IT Limited http://wtmit.com. WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably SalesGrow CRM WTM SalesGrow CRM helps organizations differentiate their businesses to achieve maximum

More information

9. 3 CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS

9. 3 CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 349 FIGURE 9-5 THE FUTURE INTERNET-DRIVEN SUPPLY CHAIN The future Internet-driven supply chain operates like a

More information

Winning in North America. Bruno Biasiotta, President Market Group Americas, Philips Lighting

Winning in North America. Bruno Biasiotta, President Market Group Americas, Philips Lighting Winning in North America Bruno Biasiotta, President Market Group Americas, Philips Lighting 1 Key takeaways Philips is the leader in Lighting in the attractive North America market We are transforming

More information

Sales Order Management

Sales Order Management Management Overview Flexibility and agility are essential for any business operating locally, regionally, or globally. Epicor s iscala ERP offers a flexible and agile sales solution designed to support

More information

Oracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units

Oracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units Oracle Telesales Oracle Telesales is an inside sales application, optimally designed for contact center professionals, whether they are inbound or outbound telesales agents. Oracle Telesales provides a

More information

ORACLE TELESALES ORACLE DATA SHEET KEY FEATURES

ORACLE TELESALES ORACLE DATA SHEET KEY FEATURES ORACLE TELESALES KEY FEATURES Maintain customer and contact information View of business activities across operating units Lead and opportunity management Quote and order management Forecast management

More information

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net Customer Relationship Management Capabilities Blending Creativity and Technology to Deliver Better Business Solutions New York. Portland. Toronto. Dubai. New Delhi Introduction to About : ( ) is a Global

More information

WHITE PAPER. Build or Buy. Assessing the Gaps, Risks & Opportunites

WHITE PAPER. Build or Buy. Assessing the Gaps, Risks & Opportunites Build or Buy Assessing the Gaps, Risks & Opportunites Introduction Companies today face a significant challenge in growing sales and squeezing out more margin across multiple sales and distribution channels,

More information

Channel-Distribution Challenges

Channel-Distribution Challenges Drive Revenues and Maximize Marketing Efforts with Product Lifecycle Management Channel-Distribution Challenges Channel-distribution organizations face many challenges in today s marketplace. Eroding margins

More information

Amdocs Clarify CRM Sales Solution

Amdocs Clarify CRM Sales Solution Rochelle Shaw, Cynthia R. Lubrano Product Report 3 September 2003 Amdocs Clarify CRM Sales Solution Summary Amdocs ClarifyCRM portfolio offers a compatible line of traditional (ClearSales) and thin-client

More information

Redefining Partner Relationship Management Inform Transact Serve

Redefining Partner Relationship Management Inform Transact Serve Redefining Partner Relationship Management Inform Transact Serve 2002 Comergent Technologies, Inc. All rights reserved. Table of Contents Executive Summary 3 Introduction 4 Traditional Partner Relationship

More information

Customer Relationship Management. EC-Council

Customer Relationship Management. EC-Council Customer Relationship Management 1 Customer Relationship Management CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities

More information

Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study

Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Housekeeping Rules 1. All lines are on mute 2. Use the Questions Box on the right 3. Questions will be

More information

Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation

Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation 2012 R3 Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation Microsoft Dynamics AX is an enterprise resource planning (ERP) solution for midsize and larger organisations that helps people

More information

Course 103402 MIS. Achieving Operational Excellence and Customer Intimacy

Course 103402 MIS. Achieving Operational Excellence and Customer Intimacy Oman College of Management and Technology Course 103402 MIS Topic 7 Achieving Operational Excellence and Customer Intimacy CS/MIS Department Enterprise Systems Management Information Systems Enterprise

More information

INFORMATION PUTS INSIGHTS INTO ACTION

INFORMATION PUTS INSIGHTS INTO ACTION INFORMATION PUTS INSIGHTS INTO ACTION Realize the Value of Your Hospitality Brand Siebel Group Sales and Event Management Hospitality companies across the globe face an intensely challenging business climate.

More information

Discussion Topics. CRM Rapid Implementation Quick Win or Quick Waste? Sarawoot Lienpanich GloriSys Limited. Some definitions and why Quick Win

Discussion Topics. CRM Rapid Implementation Quick Win or Quick Waste? Sarawoot Lienpanich GloriSys Limited. Some definitions and why Quick Win 1 CRM Rapid Implementation Quick Win or Quick Waste? Sarawoot Lienpanich GloriSys Limited UKOUG Conference 2005 Discussion Topics Some definitions and why Quick Win What cause the problems? QuickWin Strategy

More information

Partner Relationship Management: 2003 Magic Quadrant

Partner Relationship Management: 2003 Magic Quadrant Markets, R. DeSisto, C. Marcus Research Note 11 February 2003 Partner Relationship Management: 2003 Magic Quadrant In the latest Gartner PRM Magic Quadrant, Siebel remains the sole PRM leader. Allegis,

More information

SAS CUSTOMER INTELLIGENCE. Solve more marketing challenges with a comprehensive enterprise solution

SAS CUSTOMER INTELLIGENCE. Solve more marketing challenges with a comprehensive enterprise solution SAS CUSTOMER INTELLIGENCE Solve more marketing challenges with a comprehensive enterprise solution Enable Smarter Decisions Throughout Your Marketing Process SAS analytics leads to deeper understanding

More information

Chapter 9. Video Cases. 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall

Chapter 9. Video Cases. 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a: What Is Workday: Enterprise Software as a Service (Saas) Video Case 1b: Workday: Mobile

More information

Riversand Technologies, Inc. Powering Accurate Product Information PIM VS MDM VS PLM. A Riversand Technologies Whitepaper

Riversand Technologies, Inc. Powering Accurate Product Information PIM VS MDM VS PLM. A Riversand Technologies Whitepaper Riversand Technologies, Inc. Powering Accurate Product Information PIM VS MDM VS PLM A Riversand Technologies Whitepaper Table of Contents 1. PIM VS PLM... 3 2. Key Attributes of a PIM System... 5 3. General

More information

Omni-Channel Central Solutions

Omni-Channel Central Solutions Omni-Channel Central Solutions Let Your Network Do the Selling Our goal is to get the right product to the right customer at the right price and the right time. We selected Manhattan to be that core foundational

More information

Software Developer Offers Suite of Multi-Channel CRM Modules for High Tech Companies

Software Developer Offers Suite of Multi-Channel CRM Modules for High Tech Companies Microsoft Dynamics Partner Brief Software Developer Offers Suite of Multi-Channel CRM Modules for High Tech Companies Overview Country or Region: United States Industry: Information Technology Partner

More information

B2B Demand Generation Benchmark IndustryView 2013. Trends and best practices from the industry

B2B Demand Generation Benchmark IndustryView 2013. Trends and best practices from the industry B2B Demand Generation Benchmark IndustryView 2013 Trends and best practices from the industry Abstract This report identifies the most effective demand generation channels, content and offers, as well

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise. Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise. Applications Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Lecturer: Richard Boateng, PhD. Applications Lecturer in Information Systems, University of Ghana Business School Executive

More information

Deal Registration Lifecycle

Deal Registration Lifecycle Agenda Lifecycle Overview Origination How to Submit a Review Process Working an Close Lifecycle Submit fills out form on the Leads tab or registers an existing Lead. RSA approves or rejects. If rejected,

More information

Audit Advisory Tax CONSULTING SERVICES SOFTWARE ASSET MANAGEMENT. The Leader for Exceptional Client Service

Audit Advisory Tax CONSULTING SERVICES SOFTWARE ASSET MANAGEMENT. The Leader for Exceptional Client Service Audit Advisory Tax CONSULTING SERVICES SOFTWARE ASSET MANAGEMENT The Leader for Exceptional Client Service BDO CONSULTING SERVICES IS A SUBSIDIARY OF BDO SOUTH AFRICA ADVISORY (PTY) LTD. WE OFFER A TAILORED

More information

The value of CRM systems How they can help and what is needed for a successful implementation Speaker: Andreas Galanis, MBA CRM Consultant Agenda Definition of CRM. The value of each customer Company sectors

More information

Enhancing customer profitability through Marketing Automation- the FNB experience

Enhancing customer profitability through Marketing Automation- the FNB experience SeUGI 2002 CMO Stream Enhancing customer profitability through Marketing Automation- the FNB experience By Jithendra Daya Chief Knowledge Officer 12 June 2002 Overview of the Presentation 1. Background

More information

Citrix EdgeSight for Load Testing 2.5 Customer - Frequently asked questions

Citrix EdgeSight for Load Testing 2.5 Customer - Frequently asked questions Citrix EdgeSight for Load Testing 2.5 Customer - Frequently asked questions PRODUCT INFORMATION...2 WHAT IS AUTOMATED LOAD AND REGRESSION TESTING?...2 WHAT IS DRIVING THE NEED FOR EDGESIGHT FOR LOAD TESTING?...2

More information

{The St. James}

{The St. James} {The St. James} {The St. James} {The Chelsea} 11 x 7 {The Chelsea} {The Hampton} {The Hampton} {The Regent} 9 x 7 {The Regent} {The Windsor} {The Windsor} {18 Foot Options} Parklawn Homes, LLC, 16621

More information

Software Advice UserView: CRM Software Report. Lessons from real software users

Software Advice UserView: CRM Software Report. Lessons from real software users Software Advice UserView: CRM Software Report Lessons from real software users Abstract Software Advice conducted an online survey of 304 customer relationship management (CRM) software users representing

More information

MODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation

MODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation MODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation Chapter 2: Lead Generation - overview Introduction...3 The Modern Marketer...4 Lead Generation basics...5 Modern Marketing

More information

For Business Process & Applications Professionals

For Business Process & Applications Professionals Proactive Outbound Notification Saves Money And Provides A New Level Of Personalized Services To Customers by Elizabeth Herrell with Robert Whiteley and Margaret Ryan Executive Summary Proactive customer

More information

Accenture Development Partnerships Cloud Lessons Learned

Accenture Development Partnerships Cloud Lessons Learned Accenture Development Partnerships Cloud Lessons Learned Agenda Introducing Accenture Development Partnerships Speaking The Same Language Best Practices For Cloud Projects Project Based Lessons Learned

More information

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR HEATING, VENTILATION, AIR CONDITIONING, AND PLUMBING EQUIPMENT MANUFACTURERS BEST-RUN HVAC AND PLUMBING

More information

High Performance Lead Nurturing and Lead Scoring: The Step-by-Step Guide

High Performance Lead Nurturing and Lead Scoring: The Step-by-Step Guide High Performance Lead Nurturing and Lead Scoring: The Step-by-Step Guide Most marketing organizations build a lead scoring system based on how the prospect has engaged and the frequency of engagement.

More information

Re-master Your Sales Channel By Janet Gregory

Re-master Your Sales Channel By Janet Gregory www.kickstartall.com Re-master Your Sales Channel By Janet Gregory The term re-mastering is typically applied to the digital audio recording industry. But the concept applies equally well to sales channels

More information

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems

More information

PIVOTAL CRM FOR HOME BUILDING

PIVOTAL CRM FOR HOME BUILDING PIVOTAL CRM FOR HOME BUILDING AND REAL CASE STUDY ESTATE Managing the total customer lifecycle gives homebuilders the ability to create long-lasting client relationships and success WHITEPAPER ATTRACT,

More information

XXX Ltd. Business Plan

XXX Ltd. Business Plan Uri Dahan & Co. Economic and Business Consulting, Investment & Capital Raising XXX Ltd. Business Plan July 2008 Tel. 972-77-7032332, 972-73-7292232 Fax. 972-2-6790162, Mobile phone 972-50-5516067, 972-50-7407008

More information

OneShield.com Leadership. Service. Technology. That s our policy.

OneShield.com Leadership. Service. Technology. That s our policy. For all commercial, personal and specialty lines in the P&C Insurance sector, give your business partners agents, brokers, wholesale and program managers, reinsurers, inspection companies and other thirdparties

More information

ROI CASE STUDY NETSUITE REDBUILT

ROI CASE STUDY NETSUITE REDBUILT ROI CASE STUDY NETSUITE REDBUILT THE BOTTOM LINE RedBuilt used NetSuite ERP to avoid a costly one-time fee from SAP, eliminate staff dedicated to manual data entry, reduce report building costs, and improve

More information

Following are the new features and changes in different modules in each of the Cumulative updates: AX 2012 R2 [CU 6] Updated Oct.

Following are the new features and changes in different modules in each of the Cumulative updates: AX 2012 R2 [CU 6] Updated Oct. Following are the new features and changes in different modules in each of the Cumulative updates: AX 2012 R2 AX 2012 R2 [CU 6] Oct. 31, 13 AX 2012 R2 [CU7] Feb. 3, 14 AX 2012 R3 June 26, 2014 AX 2012

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses

More information

Integration points: Project management and accounting and other Microsoft Dynamics AX 2012 modules

Integration points: Project management and accounting and other Microsoft Dynamics AX 2012 modules Microsoft Dynamics AX 2012 Integration points: Project management and accounting and other Microsoft Dynamics AX 2012 modules White Paper This document provides an overview of the ways that the Project

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Channel Sales Management: Beyond CRM Sponsored by: BlueRoads Mary Wardley October 2006 INTRODUCTION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Services Resource Planning

Services Resource Planning Services : How Integrated PSA, CRM and Financials Can Transform Your Services Business Line art source artwork: Services : How Integrated PSA, CRM and Financials Can Transform Your Services Business Services

More information

OPEN Road to the Future

OPEN Road to the Future Erika Gallo Director of Payments Risk Management ACI Worldwide Erika.Gallo@aciworldwide.com Addressing Fraud and Security in a Retailer Omni-Channel Strategy ACI Omni-Channel Fraud Survey - Preview Multinational

More information

Organise Your Business

Organise Your Business Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small

More information

CUSTOMER SUCCESS STUDY: APROLIS GROUP

CUSTOMER SUCCESS STUDY: APROLIS GROUP CUSTOMER SUCCESS STUDY CUSTOMER SUCCESS STUDY: APROLIS GROUP SHORTENED THEIR SALES CYCLE WITH A PROS CAMELEON CPQ SOLUTION Unlock Your Data Unleash Your Sales SUMMARY Specializing in short and long-term

More information

January 10, 2006 Allant: A Market Leader Among Database Marketing Service Providers The Forrester Wave Vendor Summary, Q1 2006

January 10, 2006 Allant: A Market Leader Among Database Marketing Service Providers The Forrester Wave Vendor Summary, Q1 2006 TECH CHOICES Allant: A Market Leader Among Database Marketing Service Providers The Forrester Wave Vendor Summary, Q1 2006 by Eric Schmitt with Chris Charron and Jennifer Joseph EXECUTIVE SUMMARY The Allant

More information

2 Day In House Demand Planning & Forecasting Training Outline

2 Day In House Demand Planning & Forecasting Training Outline 2 Day In House Demand Planning & Forecasting Training Outline On-site Corporate Training at Your Company's Convenience! For further information or to schedule IBF s corporate training at your company,

More information

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR ELEVATOR, ESCALATOR AND MOVING SIDEWALK

DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR ELEVATOR, ESCALATOR AND MOVING SIDEWALK Photo courtesy of Schumacher Elevator Company DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. SAP INDUSTRY BRIEFING FOR ELEVATOR, ESCALATOR AND MOVING SIDEWALK MANUFACTURERS

More information

Customer Relationship Management Assessment

Customer Relationship Management Assessment Customer Relationship Management Assessment Copyright 2010 FrontRange Solutions USA, Inc. Kevin Reichley Ticomix Kevin Smith FrontRange Solutions CRM Assessment What is CRM? Common CRM Related Business

More information

How to create a Special Bid on Avaya with focus on IP Office. Linda Gray, Business Development Special Bids Westcon

How to create a Special Bid on Avaya with focus on IP Office. Linda Gray, Business Development Special Bids Westcon How to create a Special Bid on Avaya with focus on IP Office Linda Gray, Business Development Special Bids Westcon Issues that hold up submittal for Enterprise & IPO 1. #1 problem EC quote source 1. For

More information

CRM Overview TCMOUG April 11, 2000

CRM Overview TCMOUG April 11, 2000 CRM Overview TCMOUG April 11, 2000 Redefining Customer Service: Turning Relationships to Revenue CRM Overview Business Problems What is CRM? What Does Oracle Offer? How Do I Get Started? Questions Do you

More information

Software Lifecycle Management in the Consumption-Based Model. Dipesh Biswas, PricewaterhouseCoopers Director, Technology Practice

Software Lifecycle Management in the Consumption-Based Model. Dipesh Biswas, PricewaterhouseCoopers Director, Technology Practice Software Lifecycle Management in the Consumption-Based Model Dipesh Biswas, PricewaterhouseCoopers Director, Technology Practice 1 Agenda Evolution of the market Defining the opportunity & problem of the

More information

Managing the Multi-Company Corporation

Managing the Multi-Company Corporation Managing the Multi-Company Corporation A White Paper for Today s Growing Businesses 1 Managing the Multi-Company Corporation Executive Summary Managing the books in any company is increasingly challenging

More information

The impact of the Internet on channels

The impact of the Internet on channels Partner Relationship Management: The Next Generation of the ecrm Extended Enterprise Ron Ref Accenture http://ref.crmproject.com The challenge of PRM is to identify channel priorities that will drive the

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

Conference ConCepts Inc. Company Profile Background

Conference ConCepts Inc. Company Profile Background Conference ConCepts Inc. Company Profile Background Founded in 1994, Conference ConCepts Inc. (CCC) is a full- service professional conference and association management company. CCC produces technical

More information

Oracle Partner Relationship Management

Oracle Partner Relationship Management Oracle Partner Relationship Management Concepts and Procedures Release 11i April 2001 Part No. A87571-02 Oracle Partner Relationship Management Concepts and Procedures, Release 11i Part No. A87571-02 Copyright

More information

Vendor Relationship Management

Vendor Relationship Management Vendor Relationship Management Getting What You Paid For (and More) Stephen Guth VP, Vendor Management Thursday, February 26 th, 2015, 8:00 9:00 a.m. Topics Case Study Company Intro Begin with the End

More information

IT SERVICE MANAGEMENT SOLUTION - ITSM

IT SERVICE MANAGEMENT SOLUTION - ITSM IT SERVICE MANAGEMENT SOLUTION - ITSM OVERVIEW "IT Service Provider want to focus on the quality of their services and customer relationships " IT Service Management (ITSM) include IT software solutions

More information

n For next time q Read Cisco Case n Hwk 2 due by start of class Tuesday n On ecommons q Database Assignment 1 posted

n For next time q Read Cisco Case n Hwk 2 due by start of class Tuesday n On ecommons q Database Assignment 1 posted Class Announcements TIM 50 - Business Information Systems Lecture 5 UC Santa Cruz, Ram Akella October 8, 2015 For next time q Read Cisco Case Hwk 2 due by start of class Tuesday On ecommons q Laudon and

More information

CyberLead Ad Posting Maximize Your Online Inventory

CyberLead Ad Posting Maximize Your Online Inventory CyberLead Ad Posting Maximize Your Online Inventory 1 Key Features Cost effective Multiple highly trafficked auto websites updated daily with your inventory Consolidated traffic reports for all your ads

More information

TIM 50 - Business Information Systems

TIM 50 - Business Information Systems TIM 50 - Business Information Systems Lecture 5 UC Santa Cruz, Ram Akella October 8, 2015 Class Announcements n For next time q Read Cisco Case n n Hwk 2 due by start of class Tuesday On ecommons q Laudon

More information

Best Practices in Improving Lead Generation Guidelines for improving lead generation

Best Practices in Improving Lead Generation Guidelines for improving lead generation Web Lead Generation Best Practices in Improving Lead Generation Guidelines for improving lead generation white paper 2 Table of contents 1. The challenge... 3 2. The solution... 4 2.1 Define a clear process...

More information

Proven Enterprise Results

Proven Enterprise Results Proven Enterprise Results 20% faster decision making on approvals 3% improvement in net margin rate year 1 $5.5MM in contribution margin Days into seconds (time to produce large proposals) 75% reduction

More information

Chapter 11. CRM Technology

Chapter 11. CRM Technology Chapter 11 CRM Technology Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is

More information

Wealth management advisory. Ernst & Young Financial Services Office

Wealth management advisory. Ernst & Young Financial Services Office Wealth management advisory Ernst & Young Financial Services Office Wealth Management Advisory Overview Financial services is Ernst & Young s largest global industry group. We deliver wealth management

More information

Table of Contents. S.No Title Page No. 1 Purpose 3. 2 Scope 3. 3 Responsibility 3. 4 Process Flow 3. 5 Records 6. 6 References 6

Table of Contents. S.No Title Page No. 1 Purpose 3. 2 Scope 3. 3 Responsibility 3. 4 Process Flow 3. 5 Records 6. 6 References 6 Table of Contents S.No Title Page No 1 Purpose 3 2 Scope 3 3 Responsibility 3 4 Process Flow 3 5 Records 6 6 References 6 Version No.:1 Revision Date: 02-Apr-2015 Accessibility: Internal Page 2 of 6 1.

More information

Technology Trends in Mortgage Lending - Mortgage Marketing

Technology Trends in Mortgage Lending - Mortgage Marketing Technology Trends in Mortgage Lending - Mortgage Marketing Amit Mookim, Manoj Ramachandran Mortgage Marketing takes Centre-stage: Introduction Till a few years ago, one could say that mortgage lenders

More information

Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION

Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business Management

More information

Siebel CRM Loan Origination Siebel CRM Loan Origination enables financial institutions to successfully manage customer relationship throughout the entire consumer loan origination process across all communication

More information

Questions to Ask When Selecting Your Customer Data Platform

Questions to Ask When Selecting Your Customer Data Platform Questions to Ask When Selecting Your Customer Data Platform 730 Yale Avenue Swarthmore, PA 19081 www.raabassociatesinc.com info@raabassociatesinc.com Introduction Marketers know they need better data about

More information

CORPORATE EBS PROFILE

CORPORATE EBS PROFILE CORPORATE EBS PROFILE Corporate Profile Addvantum, is a global service provider of Information Technology consulting and services, to customers in ASEAN and EMEA region. Addvantum has technical delivery

More information

CASE STUDY SERIES The University of Liverpool

CASE STUDY SERIES The University of Liverpool CASE STUDY SERIES The University of Liverpool SUMMARY Strategically planning an institution s online training provision is a key factor to successful uptake. There are various methods of approach to online

More information

Smart Track s ATS Functionality

Smart Track s ATS Functionality Businesses recognize that their most valuable resource is the people. With the demand for skilled talent continuously growing, it s a competitive necessity to have the best processes in place to attract,

More information

Trend Micro Case Study. Trend Micro Channel Strategy, Global Partner Program and PRM Implementation

Trend Micro Case Study. Trend Micro Channel Strategy, Global Partner Program and PRM Implementation Trend Micro Case Study Trend Micro Channel Strategy, Global Partner Program and PRM Implementation Customer Challenges Trend Micro planned to drive growth within the midmarket / SMB segments globally leveraging

More information

A White Paper on LEAD MANAGEMENT

A White Paper on LEAD MANAGEMENT A White Paper on LEAD MANAGEMENT MetaConcepts Pvt Ltd 507, D B Road, R S Puram,Coimbatore - 641 002 Phone : 91 422 553109, Fax : 91 422 550072 Email :, Website: www.focus2sell.com Manage Measure and mine

More information

Second CRM CRM Solution for Small Companies

Second CRM CRM Solution for Small Companies Second CRM CRM Solution for Small Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation

More information

Pragmatic ERP Selection Approach for Startups. Karsten Roigk (PDG) and Jan Richter (KPMG)

Pragmatic ERP Selection Approach for Startups. Karsten Roigk (PDG) and Jan Richter (KPMG) Pragmatic ERP Selection Approach for Startups Karsten Roigk (PDG) and Jan Richter (KPMG) * Phase Overview lifecycle stages Focus on initial situation and objectives of growth phase Typical lifecycle Explore

More information

Gain Business Insight and Achieve Sales Success with CRM

Gain Business Insight and Achieve Sales Success with CRM Gain Business Insight and Achieve Sales Success with CRM Salesboom.com Salesboom.com looks at the challenges businesses face in their attempts to increase sales success and the On-Demand Customer Relationship

More information

NetSuite for Wholesale Distributors

NetSuite for Wholesale Distributors NetSuite for Wholesale Distributors Key benefits Built-in support for wholesale distribution business processes Real-time visibility throughout your entire organization, from sales to operations to invoicing

More information

Oracle Sales and Marketing

Oracle Sales and Marketing Oracle Sales and Marketing Oracle Sales and Marketing (OSM) brings the Information Age to field sales and internal marketing organizations. OSM is a fully integrated, scaleable solution for companies looking

More information

Avangate Subscription Billing

Avangate Subscription Billing Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery

More information

Pipeline. Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications

Pipeline. Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications Pipeline Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications Key Strategies For Increasing Revenue Through Personalization By John Konczal and Michael

More information

ebay Enterprise Is A Strong Performer Among Omnichannel Order

ebay Enterprise Is A Strong Performer Among Omnichannel Order For ebusiness & Channel Strategy Professionals July 29, 2014 ebay Enterprise Is A Performer Among Omnichannel Order Management Vendors Excerpted From The Forrester Wave : Omnichannel Order Management,

More information

Business Intelligence Market Trends Study

Business Intelligence Market Trends Study Use, duplication, or sale of this information, or data contained herein, is strictly prohibited. Copyright 2005 Gantry Group LLC, SourceMedia, Inc. All rights reserved. Business Intelligence Market Trends

More information

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical

More information

Pega Sales Automation for Insurance

Pega Sales Automation for Insurance Pega Sales Automation for Insurance Release Notes 7.13 Overview Pega helps carriers meet the competition head on by accelerating agent channel production and ensuring that agents are poised to sustain

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information