CONNECT SCHOLAR VELOCITY AGREEMENT

Transcription

1 CONNECT SCHOLAR VELOCITY AGREEMENT New Customer Please write all details clearly & correctly Existing Customer Please select; Transfer of Account Additional Account Account Number CUSTOMER DETAILS Customers Full Name (as in your Birth Certificate) Occupation Date of Birth* Phone Contact - Hm Work Mobile If Applicable; (*Students below the age of 18 must get their parents to sign up on their behalf) Name of Employer Address of Employer Spouse Name Name & Address of Employer Phone Contact Please provide proof of Billing and Street address Address Billing Address Street Address Non-Fiji Citizens must produce passport during signup Country of Origin Passport No Please provide ID during signup. Drivers License No Birth Certificate No Government ID No Student ID Passport No FNPF Card No SCHOOL/TERTIARY DETAILS School/Tertiary Institute Name Valid Student ID Number* School/Tertiary Institute Address Expiry Date Course Title (If applicable) Course Duration (If applicable) *Students that don t have ID must get Letter from School stating Full Name, School, Fathers Name and Student Number (If applicable) or any form ID that proves the applicant is a student.

2 LOGIN DETAILS Login details Must be filled Username Password 4-16 characters, a-z in lower case letters with first character an alphabet 4-8 characters, a-z or 0-9 in lower case letters Your Username will determine your Connect Address Telephone number where Broadband will be connected to Letter of Authorization from Telephone line owner if the telephone is not registered under your name. Must be a landline or data line PLAN DETAILS Please Tick Installation Fee (VIP) or Nomad Modem Fee (VIP) Security Deposit (VEP) Monthly Rental (VIP) Data Cap* Speed (Up to) Contract Scholar Velocity Nomad $46.44 $25.00 $ GB 2 Mbps 1 year Scholar Velocity Broadband $27.49 $25.00 $ GB 10 Mbps 1 year *Data Cap Period Time Reload Rate (VIP) Expiry 5 GB Normal All Day $1.14 / 1 GB 30 Days 10 GB Off-Peak 7PM 7AM $0.95 / 1 GB 30 Days Broadband cancellation fee of $46.44 applies if this application is cancelled before installation of service. Nomad modem Return Policy Modem must be returned within 5 working days of purchase to qualify for refund. Value Added Services Optional Additional Address $14.53 (VIP) per annum Username Password Panda Anti-Virus $7.74 (VIP) per month Panda Anti-Virus $87.19 (VIP) one off payment (upfront) SYSTEM REQUIREMENTS Scholar Velocity requires the following; Broadband Telephone Details Answer All ( ) Yes No Windows XP (or) Number where service will be connected, is it a direct line? Windows 7 - must be PPPoE enabled (or) Do you have extensions or parallel lines on this number? Mac OS - 10 or higher Will your internet connection be near your phone? Network Card for Broadband service Is your phone linked to a security system? USB Port for Nomad service Do you have a code barring facility? Is it a fax line? What model is the fax machine? USER AGREEMENT I/We hereby: (a) Certify that the particulars hereinabove provided are true and correct. (b) Agree to pay on demand all charges made by Connect in connection with the above service. (c) Declare that I/We have read, understood and agreed to comply with and be bound by the provision of Connect Scholar Velocity Terms and Conditions. Name Signature Date Official Use Only Credit Check complete Account No. Payment Details Unicorn Account creation U6 S/O No. Deposit $ BroadHop Account verification M6 S/O No. Installation/Modem Fee $ Modem No ESN Serial No

3 CONNECT SCHOLAR VELOCITY TERMS & CONDITIONS 1. GENERAL CONDITIONS 1.1. This service applies to students of any Primary/High School or Tertiary Institute in Fiji including mature age students Students must provide valid ID or consent letter from School stating Full Name, School, Fathers Name and Student Number (If applicable) or any form of ID showing that the applicant is a student at the educational institute Credit checks and vetting will be conducted prior to processing of application. If we find that you have outstanding debt with any Telecom Fiji Limited Group of Companies, you will be required to clear your debt before we proceed Your service will be redirected to a Walled Garden when you reach your monthly data cap of Normal period 5GB and Off-Peak period 10GB. Normal period is any time and Off-Peak period is from 7pm to 7am. Data cap is the total of uploads and downloads Upon redirection to the Connect Walled Garden as a result of expiry of your data cap, you will have the option to Reload extra data to your account by charging this to your bill. The amount of Reload data you may charge to your bill will be dependent on the amount you have put down as a deposit. Per Clauses 7.4 and 7.5 any additional Reload charged to your bill will have been deemed to be made by you or an authorized person on your behalf Normal period reloads can be used any time and Off-Peak reloads can only be used during Off-Peak period The validity of Reload data will only be for 30 days from date of Reload. Only Reload data will be carried over into a new billing period. Unused base data cap will be lost at month end CONNECT makes no warranties of any kind, as to the fitness of this service for any particular purpose. We take no responsibility for any loss or damage resulting from or arising out of the use of the service, service interruptions, slow delivery or no delivery of information The speed of the plan you have signed up to is theoretical network maximum speeds. Actual speeds may be less due to a number of factors including location, distance from the base station, network configuration, line quality & length, exchange type, member premises interference, traffic and hardware or software. Upload speed is equal to half of the download speed Nomad high speed arears CE areas; Navua, Veisari, Lami, Ganilau House (Suva town), Dolphin Plaza, Tamavua, RFMF (Nabua), Tacirua, Vunikawai (Colo-i-Suva), Samabula, Flagstaff, 2. AGREEMENT VALIDITY & TERM 2.1. This agreement is between You (The Customer) and Connect (Connect Internet Services) The service (Connect Scholar Velocity) is provided to you subject to Terms and Conditions of this agreement. 3. SERVICE RESTORATION 3.1. All Broadband Telephone Line related Faults will take 2 to 5 working days to resolve Customers are responsible for bringing faulty modems to Connect office for testing In the process of resolving your fault and restoring service you the person responsible for this account will be deemed the point of contact. Any interaction in regards to password resetting will only go through you UNLESS otherwise specified by you. This however should 4. BROADBAND MODEM 4.1. Modems carry a manufactures warranty for 3 months and are the responsibility of the customer Modems not covered under warranty or after warranty period will be replaced at the cost of the customer We reserve the right not to replace Modems that; 5. NOMAD MODEM 5.1. The modem which is sold to you is fully owned by you (customer) The modem has a built-in telephone number 35X XXXX which enables you to access TFL s CDMA network for Internet access. A record of this telephone number will be registered with TFL under your name. If you have an existing TFL account then this telephone number can be added to your account otherwise a new TFL account will be created under your name Your modem may be suspended together with your existing TFL service if your TFL bills are not up to date. If or when your account is suspended/disconnected the modem will be blocked from the network until your account is reconnected. Reconnection of the modem to the network will take 3 working days The modem must be returned within 5 working days of purchase to qualify for refund Modems carry a manufactures warranty for one year and are the responsibility of the customer. 6. OUR RESPONSIBILITIES 6.1. We provide you Internet Service, an Account Identity and a Connect Address (username@connect.com.fj) and Password for you to gain access to the Internet. Installation of routers or networks is not covered during Broadband installation process. Extra charges may apply We will use our best endeavor s to maintain the continuity of the Service, although we do not guarantee it will be continuous or fault-free We are responsible for fixing faults in our host computers. The responsibilities of fixing faults in other parts of the Telecom Fiji network are set out in the Terms of Use of Telecom Fiji Limited services. 7. YOUR RESPONSIBILITY 7.1. It is your responsibility to test if this service meets your requirements within the 5 working day period. We reserve the right to refuse refunds after the grace period It is your responsibility to obtain permission from your landlord to do any internal wiring within the building. This is to be provided in writing to CONNECT before application can be processed. Takayawa (Toorak), Berkley (Domain), Vatuwaqa, TFL Stadium (Laucala Bay), Parliament (Nasese), Raiwaqa, Nasinu, Tovata, Nakasi, Naulu, Nausori, Nausori Airport & Raralevu. Western areas; Sigatoka town, Nadi town, Namaka, Black Rock, Martintar, Denarau, Meigunyah, Saweni, Vuda, Lautoka town, Kashmir, Tualesia, Ba & Tavua. Northern areas; Labasa town, Delailabasa (Labasa Airport), Savusavu & Waiyevo (Taveuni). Usage outside of the above areas will get speeds of up to 64Kbps This service provided by CONNECT may only be used for lawful purposes. Transmission of any material in violation of the laws of The Republic of Fiji Islands is prohibited. This includes, but is not limited to, copyrighted or trade secret protected material, threatening or obscene material Use of any information via this service is at your own risk. We take no responsibility for the accuracy or quality of information transmitted or received If you have used shareware, trial-ware or any software provided by CONNECT, then you will be subject to conditions stated by the developer of that product, such as usage, registration, payment etc. CONNECT reserves the right to cancel this service with a written notice This service is provided on the basis that it is for your use only and will not be offered or resold to external organizations or individuals and that this service cannot be resold for commercial purposes Related to Clause 1.12 the password for the service will be given out to you or your nominated point of contact Any other products and/or services provided in addition to those listed in this document may incur additional charges We reserve the right to immediately suspend or cancel the service when we find that the account/service has been inappropriately used We reserve the right to withdraw the service if deemed that quality degradation in service delivery has occurred due to circumstances beyond our control Any continuous outage longer than 48 hours may result in a rebate for the time a service has been down. Connect/TFL does not guarantee a 24 x 7 service. Customers requiring a better Grade of Service are encouraged to explore managed services under the TFL/Connect Corporate Data Services umbrella of offerings This agreement is valid from when you sign this Connect Scholar Velocity Agreement till the Contract period is reached, after the Contract period the service can be terminated by you or us. This Contract period is for one year or 12 months commencing from the date of installation or modem purchased. not negate Clauses 1.13 and 7.5 thus you must ensure that the treatment of password etc. be maintained Any fault arising from the customer s computer (apart from Modem* & Telephone Line) is the sole responsibility of the customer. *Only if still under Warranty. 1.Have been mishandled, abused or not installed correctly, 2.Have been subjected to a power surge, 3.Have been damaged during natural disasters (cyclones, floods etc), 4.Have been lost or stolen Modems not covered under warranty or after warranty period will be replaced at the cost of the customer We reserve the right not to replace Modems that; 1.Have been mishandled, abused or not installed correctly, 2.Have been subjected to a power surge, 3.Have been damaged during natural disasters (cyclones, floods etc), 4.Have been lost or stolen You may transfer ownership of the modem to another party provided all your current charges are up to date You may transfer ownership of the modem and account to another party to complete the contract. Current owner and new owner will have to fill out Customer Service Request form for Change of Ownership; new owner will also have to fill out a new application form and TFL Application for Telecommunication Service We will suspend your access if we determine that your account is being used by multiple users simultaneously We will suspend your Connect Access if we determine your has been infected and is sending spam. We will activate your Connect Access once your computer has been disinfected We will delete Connect s exceeding 2MB or if your unread messages exceed 5MB, which is left on Webmail/our servers for longer than 10 days. If we delete any under this agreement, we are not required to notify you or the sender. We recommend you download your Connect s regularly to avoid possible loss of data 7.3. It is your responsibility to see that your computer meets our system requirements 7.4. It is your responsibility for all access to and use of the Service through your account. Redistribution of the service to other persons is not permitted. You may permit another person to use your account from time to time but you assume all responsibility and liability for the activities that person conducts on-line and for any material that person is exposed to.

4 7.5. You agree that this service will be used by a single user at all times. Connect assumes no responsibility for usage disputes related to shared passwords and multi-user access to your account. It is your responsibility to ensure that the password to the service is used responsibly It is your responsibility to check and download your Connect s from our server regularly. We will send all Connect Notifications to your Connect Address You must keep your password confidential. You may change your password online at and you must notify us immediately if you lose your password You are responsible for all equipment and software necessary to access the Service as well as the security of your data. Your use of the Service is your responsibility and entirely at your own risk. We do not check the content of information available from the Service. We are not liable for loss or damage that you or anyone else suffers as a result of using this information including, but not limited to, any damage, or loss of data caused by a virus or similar program Some material on the Internet may be offensive, inappropriate or unsuitable. You acknowledge this and that we do not accept any responsibility for contents offered by other individuals or companies on the Internet or for any other information passing through the Service. 8. TERMINATION OF AGREEMENT 8.1. We reserve the right to terminate this Agreement at any time without notice if there is a breach of terms and conditions which includes; (1) Customer chooses to switch to another internet provider as provided for in Clause 8.7 where the Customer will also forfeit the deposit (2) Early termination of the agreement by the Customer and before the expiry of the 12 month contract period 8.2. You agree to pay cancellation fee equivalent to $27.49 (VIP) of the Installation Fee if you cancel this application before installation service has been rendered The service may be suspended or downgraded if we find that your volume usage pattern is irregular from your known usage pattern We reserve the right to amend the terms and conditions set herein within a thirty day notice (30 days). Amended terms and conditions shall be addendum to any valid 9. CHARGES, DISPUTES, CREDIT STATUS AND BILLING PROCEDURES 9.1. All accounts are required to pay Security Deposit equivalent to one months rental (VEP) upfront Non-Fiji Citizen must pay Security Deposit of $ (VIP) upfront Security deposit will be held until you terminate your account and will be used for debt recovery Refunds will be processed after the next bill statement from date of request. Bill statements are generated at the beginning of every month Access to, and the use of the Service is charged in accordance with our published rates unless otherwise specified and agreed to between CONNECT and You. An agreement shall be in writing with a valid quotation reference number We reserve the right to perform a credit check on our customers to determine your credit status. We also reserve the right to seek advance monthly payments if CONNECT deems there is a NON STATUS or low credit rating If you are a business customer we reserve to right to seek from you your business certificate of registration at any time and failure to provide one within 30 days of notice may result in partial or full termination of your service Your monthly bill will include a charge for the Monthly Access Fee (monthly rental) will be payable in advance, as well as any other charges you have incurred. Your monthly bill will be sent to your nominated address and a postal address. Customers need to ensure that their nominated address is operational and can receive bills in PDF and JPEG formats. Connect may charge for posted bills Your service will be suspended if your bills are not paid by due date. If your service is suspended due to non-payment, you will be charged a fee of $10.90 (VIP) to have it reinstated. CONNECT cannot be held liable or will not provide any rebate where TFL suspends or terminates your Broadband Line. CONNECT will continue billing unless written notification is provided to CONNECT to suspend services due to TFL circuit suspension. Invoicing of advance monthly rental will cease as soon as your account has been suspended. Further to this your details may be submitted to Debt Collection Agencies and Credit Bureaus (Data Bureau) which may affect your future credit rating. 10. EXCLUSION OF LIABILITY You agree that the use of the Service including any content you may obtain through or on the Service is at your own risk You agree that the Service is provided without warranties of any kind. 11. INDEMNITIES You agree that no minor or any other person will access the Service using your account unless they have your permission and are under your personal supervision You must inform us at least two weeks in advance if your postal and billing address changes or if you move to a new location. This allows for relocation of the service (Broadband), although we cannot guarantee service at your new location. You will be advised accordingly. Relocation fee for Broadband is $38.76 (VIP) It is your responsibility to maintain and manage data traversed through the connection at all times (including SPAM/Junk Mail or Virus Attacks). You are required to have updated antivirus software at all times for your data security. In case where traffic causes excessive resource utilization on the Connect interfacing equipment or network that results in degraded performance for other CONNECT customers, we reserve the right to immediately downgrade or suspend your service without notice. You recognize and acknowledge that it is illegal for any internet service provider, operator or any individual to use your internet access circuit for reselling voice services. Any reselling of voice services over Internet Protocol (IP) is deemed illegal, which may result in us terminating your services and initiating legal proceedings Your daily usage can be obtained by accessing the following URL: CONNECT suggests you check your volume (usage) on a regular basis. If you find any anomalies, please contact CONNECT immediately. agreements in force at that time. Price changes shall be provided in writing. You shall be liable for any charges up to the date of termination of service by either party Connect will continue billing the monthly rental unless a written notice is provided to us (Connect) requesting the suspension/termination of service. A reconnection fee and deposit may be charged We reserve the right to terminate all or partial internet service if a dispute exists between you and the Infrastructure providers (TFL) or if there is a breach of any TFL or CONNECT terms and conditions Termination of this contract before specified period of one year or 12 months will incur a penalty fee equivalent to one month s rental and the Security Deposit Fee (if applicable) Breach of the General Conditions of this agreement will result in immediate termination of this agreement and service without any notice and you will be still liable for any unpaid charges Your service will be permanently disconnected if you have not cleared your bills after 30 days from due date and your Security Deposit will be used to recover any outstanding bills. This is deemed to be a Termination of Contract per Clause TFL reserve the right to change your account status from Post Pay to Prepay whereby you are required to purchase data value upfront. In the event you habitually default on bill payments Rebates will not be given for billing disputes relating to pc/virus issues, non-usage of service or factors out of our control including but not limited to, lighting, flood, tsunami, cyclones or other severe weather conditions, fire or explosion, civil disorder, war or military operations, natural or local emergency, government actions or industrial disputes or any kind Rebates MAY be given for the 72-hour continuous outage excluding events covered under Clause Your internet service will be suspended if you have any outstanding debt with Telecom Fiji Limited Group of Companies or your telephone service will be suspended if you have any outstanding debt with CONNECT A new application form is required to be filled in before a change of service is granted. Service changes will NOT be updated unless all required forms are signed and delivered to Connect, either via FAX, Mail or Post All package changes or transfers must be in writing to CONNECT, either via FAX, or a letter. An Administration fee of $38.76 (VIP) will apply for more than two transfers within a month You may temporarily suspend your account for up to one month only. A suspension fee equivalent to one month s rental will apply. For periods longer than one month, this is deemed a disconnection and any penalties that apply via this contract will be enforced. Your telephone line will be normalized which may be reprogrammed for ADSL service upon your request, however this may incur a reprogramming fee of $38.76 (VIP) and installation fee. Your Nomad modem will be blocked An Administration fee of $38.76 (VIP) will be levied for a downgrade in plan. Downgrade is referred to change of a service where speed or data cap is reduced You agree to indemnify us from all liabilities, damages, claims, actions, proceedings and expenses, including all legal fees and expenses, arising out of the use of the Service or your breach of any term of this Agreement in any way. 12. CONFIDENTIALITY This application form is to be treated as confidential and should not be changed or distributed to any third party. 13. GOVERNING LAWS AND JURISDICTION The rights and obligations of signatories of this document shall be governed by, and this agreement shall be construed and enforced in accordance with, the local, domestic laws of The Republic of Fiji and in Courts of Republic of Fiji Islands. Initial

5 CONNECT SCHOLAR VELOCITY NEW ACCOUNT CHECKLIST To be filled by Customer after explanation from Customer Service Rep. Application Form Checklist 1 Completed Agreement Form. 2 ID - Passport, Driving Licenses or FNPF card 4 Proof of Mailing/Street address. 5 Nominated Address e.g. Connect mail, Gmail or Yahoo etc Internet Plan Checklist 1 Plan option Speed 2 Plan option Data Cap/Reloads 3 Plan option Peak/Off-Peak period Terms & Conditions Checklist 1 Faults restoration time frame 2 Modem Warranty & Replacement Fee 3 Upgrades & Downgrade Fee 4 Contract period & Penalty Fee 5 Billing Period & Due Date 6 Suspension & Reconnection Fee 7 Temporary Suspension 8 Password security Value Added Service Checklist 1 Connect Service 2 Panda Anti-Virus 3 Connect Web Watch Tick / NA I hereby agree that the above mentioned points were explained to me by Connect. Customer Name Signature Date CSR Name Signature Date