Role of Social media in Projects and team collaboration PMI Arabian Gulf Chapter Qatar

Transcription

1 Role of Social media in Projects and team collaboration PMI Arabian Gulf Chapter Qatar 24, December, 2014

2 Speaker s Profile Arun Kumar PMP, MBA, B.Engg (Elec. & Communications) Arun is Senior Project Manager with over 14 years of IT experience focusing on software development processes including Planning, Software Analysis and Design, Software Implementations, Risk Mitigations and Change Control Management. Arun is working as Sr. Project Manager with malomatia for last 6 years and currently engaged with Sidra ITPMO managing ERP and other key project initiatives. Arun has extensive experience in implementing multiple projects, interacted with all levels within client organizations (e-gov, e-health and e-education) and have served in Project Management and System Development roles. Led the implementation of several enterprise solutions using distributed system architectures such as J2EE, IBM WebSphere, IBM MQ Series, PKI Technologies, ERP business solutions and SAO. He has engaged with large and notable clients like Sidra, ictqatar, Supreme Council of Education, Ministry of Interior, Ministry of Labor and Ministry of Business & Trade. Slide 2

3 Agenda Introductions Social Media - Overview Collaborative Project Management (via Web 2.0) Social Media Tools Getting Started Social Media Policy Social Media Challenges Key Success factors & Best Practices Q & A Slide 3

4 What is Social Media? Medium for nurturing social interaction using communication technologies Platform is internet Participatory, community based, interactive User Generated Content Slide 4

5 Web Evolution of Social Media The term Web 2.0 is associated with web applications that facilitates interactive systematic biases, interoperability, usercentered design, and developing the World Wide Web A Web 2.0 site allows users to interact and collaborate with each other in a social media dialogue as consumers of user generated content in virtual community. Slide 5

6 Communication is key in Project management Approximately 90 percent of a project manager s time is spent communicating, and its effectiveness relates directly to project s success New ways of communication are changing the way we have to manage projects Slide 6

7 Web 2.0 brings new opportunities full insight into projects better communications easier delegation collecting feedback effortless data access knowledge accumulation less routine work felicitated idea sharing Slide 7

8 Energizing your Project Management with Web 2.0 Slide 8

9 Social Media Tools Slide 9

10 Linkedin Groups Best of breed in business social networking Create a group for the team Invites experts for discussion Organize events Multi domain resources and skillsets Extensively used for Sourcing Slide 10

11 Facebook One of the largest social networking sites 600+ million active users. Project Branding External Communication with Clients and project stakeholders Create Project team group Broadcast achievements Slide 11

12 Yammer Equivalent to Facebook, but in corporate world, focused on the company Announcements Team calendar of milestones Pages for different interests Documents Share video updates Share team photos Slide 12

13 Blogs An online Diary Project documentation Major milestones Interesting pictures Use of features Examples: WordPress, SharePoint Online (Office 356), Blogger Slide 13

14 Twitter Micro-blogging Quick & near immediate communication #hashtags: #pmo, #projectmanager Gathering information from target audience Slide 14

15 Webinars Slideshare allows team to share Project presentations Webinars are hosted environments for meetings/discussions Key for distributed teams Slide 15

16 Podcasts Record meeting and share Collaborative Knowledge Visual files sharing product prototypes and demos Slide 16

17 Google+ Google Profile Interest groups Pages and Communities Tight integration with all Google services Google hang-outs for face-to-face converse SEO benefits Slide 17

18 Wiki A shared site that allows contributions from users Oldest platform Online documentation platform PMO level for lessons learned Boost accumulation of team s knowledge Slide 18

19 Selection of Social Tools Five questions when you plan: 1. How sensitive is content? 2. Is your communication unidirectional or bidirectional? 3. Do you have a social budget? 4. What social platforms do team members use today? 5. Personal or Professional? Slide 19

20 It works in the real world Nissan s internal social networking site makes it easier for employees to tap into the expertise they need to do a better job. Simon Sproule, Nissan s Corporate Vice President Enormous benefits from Web 2.0: 23,000 bulletin board users, 4,000 wiki users and over 400 people blogging. Euan Semple, former Head of Knowledge Management for the BBC GE s SupportCentral over 100,000 users, GE workers, who use the system because it helps them do their job better Slide 20

21 Example - Chartered Management Institute Slide 21

22 Example - Chartered Management Institute (Contd.) Slide 22

23 CMI Success Stories Slideshare: Slideshare has delivered tremendous increases in reach for our reports and branch activity. For instance research reports have gone from double figure readership to well in excess of 1,000 reads per report on average. Blog: The platform was only built few months ago and is now one of the leading management blogs in the UK. There are still lots that can be done but so far it has been a big success, especially as delivered with 0 budget. Slide 23

24 Social Media Policy Acceptable Use Policy sets guidelines for how technology is used by employees in your company Should be concise and clear Be linked to other corporate and PMO policies Employees should be required to read and sign it Establish guidelines of use that explain: Give a clear focus and purpose How to exercise good judgment IP (Copyright, Trademarks, etc.) Dealing with confidential and proprietary info Security issues Slide 24

25 Challenges in Social Media Social technology as a productivity tool Underestimate benefits Cultural change is needed Learning curve to Adapt Security of data Slide 25

26 SM in Project Magmt - Some Key Success factors Align vision of enterprise social initiative with current business priorities, challenges & culture Executive support of Social media together with bottom-up employee adoption Have clearly defined SM policy in place Assign Social Media monitor It could be one person for overall social media site or one preson per project Its best to start with small teams tackling specific measurable problems. Slide 26

27 Addressing Security Concerns Backups Audit Trails Policies VPN and Firewall Rules Access Rights Slide 27

28 Some Social Media Numbers Over 75% of project professionals feel that social media tools provide the opportunity to improve the way they manage projects Over 90% use social media to keep in touch with colleagues Podcasts and video podcasts are among the least used tools - an opportunity for improvement Source: Social Media in a Project Environment Survey Americans spend more time on Facebook than any other U.S. website Social networking apps are the 3rd most used smart phone apps Slide 28

29 Concluding words Social Media is the way of the future. It will keep maturing, growing and changing, but it is here to stay. Get on-board or be left behind! Slide 29

30 Open Discussion Questions & Answers Slide 30

31 Coming together is a beginning; keeping together is progress; working together is success. - Henry Ford Thank You Slide 31