What to expect when I tap my PRESTO card?

Transcription

1 What to expect when I tap my PRESTO card? While on GO Transit If you tap on a fare device on a bus and get a Green and yellow light If the message displays a dollar amount your tap was successful and the fare was deducted from your card The screen may also display your card and an action processed If the message displays the fare deducted, card balance and an Autoload dollar amount, your tap was successful and the fare was deducted from your card Your Autoload amount was also added to your card If the message displays a dollar amount, your tap was successful. The screen may also show the time remaining on your transfer and a cofare, if applied. If the message displays a dollar amount and Load then your funds were successfully loaded on your card. If the message displays, Card Read Error you have a negative balance on your card. Please visit a customer service outlet, go to prestocard.ca, or call 1-8-PRESTO-123 ( ) for more If the message displays, Not enough funds then you do not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more load funds. If the message displays, Invalid Card it means your card has not been activated and cannot be used. Please visit prestocard.ca or call 1-8- PRESTO-123 ( ). If the message displays, Blocked Card your card has been blocked. Please visit a customer service outlet, go to prestocard.ca or call 1-8- PRESTO-123 ( ) for information on how to obtain a new card and complete a balance transfer.

2 Red and Yellow Invalid transaction If the message displays, Already tapped you have already successfully tapped and should continue your regular travel If you tap on a device at a station and get a Green and yellow light and an action processed Actions include: completing registration, funds being added to your If the message displays, Not enough funds see customer service you have a negative balance on your card and will need to add funds. Please visit a customer service outlet, go to prestocard.ca or call 1-8- PRESTO-123 ( ) for more information regarding the Autoload feature or to If the message displays, Invalid Card there are two possible reasons: You have a default trip and your last tap was within three hours. Please press the override button and tap again. You have a default trip and you tapped on at your starting destination and are now trying to tap off. A tap off is not required, please proceed with your regular travel. If the message displays, Card Error See Customer Service there are two possible reasons: Your card has been blocked. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for information on how to obtain a new card and complete a balance transfer. You do not have enough funds on your card to pay the fare and will need to add funds. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more information regarding the Autoload feature or to Red and yellow light If the message displays, Card inactive see customer service it means your card has not been activated and cannot be used. Please visit prestocard.ca or call 1-8-PRESTO-123 ( ) to activate. Invalid transaction If the message displays, Not enough funds reload required you do

3 not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more information regarding the Autoload feature or to If the message displays, Already tapped you have already successfully tapped and can proceed with your regular travel. If you tap on a balance checker and get a Green and yellow light No light and an action processed. Actions include: completing registration, funds being added to your If the message displays, See customer service card error it means your card was reported lost or stolen and has been blocked. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for information on how to obtain a new card and complete a balance transfer. If the message displays, See customer service card Invalid it means your card is not activated. Please visit a customer service outlet or call 1-8- PRESTO-123 ( ) If the message displays, Not in service it is likely the device is updating the transaction list. Please wait a few moments for the device to return to service mode or go to another device. While on York Region Transit If you tap a device on a bus and get a Green and yellow If the message displays a dollar amount your tap was successful and the fare was deducted from your card The screen may display the time remaining on your transfer and your card and action processed

4 If the message displays a dollar amount and Autoload your tap was successful and the fare was deducted from your card balance as well as your Autoload amount added to your card If the message displays a dollar amount and Time left the screen will show the time remaining on your transfer and if a co-fare was applied. If the message displays a dollar amount and Load your funds were successfully loaded on your card. If the message displays, Not enough funds reload required you do not have enough funds to pay your fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more information regarding the Autoload feature or to If the message displays, See customer service card inactive it means your card has not been activated and cannot be used. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ). If the message displays, Invalid card it means the device cannot read your card. Please visit a customer service outlet to determine if your card is damaged or defective. If the message displays, See customer service not enough funds it means you do not have enough funds to pay your fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8- PRESTO-123 ( ) for more Red and yellow light If the message displays, See customer service card error it means your card has been blocked. Please visit a customer service outlet or call 1-8- PRESTO-123 ( ) for information on how to complete your balance transfer. Invalid transaction If the message displays Already tapped you have

5 No light If the message displays, Not in service the device is offline and you must wait a few mements for the device to return to service mode or go to another device. While at a TTC subway station If you tap on a device and get a Green and yellow light and action processed If the message displays, a dollar amount and displays Autoload your tap was successful and your Autoload amount was triggered and added to your If the message displays, a dollar amount and displays Load your tap was successful and funds have been added to your If the message displays, Not enough funds see customer service your balance is negative and will need to add funds. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more information regarding the Autoload feature or to If the message displays, Not enough funds reload required you do not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8- PRESTO-123 ( ) for more If the message displays, Already tapped you have

6 If the message displays, Card unactivated see customer service it means your card has not been activated and cannot be used. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ). If the message displays, Card error see customer service it means your card has been blocked. Please visit a customer service outlet or call 1-8- PRESTO-123 ( ) for information on how to complete your balance transfer. Red and yellow light If the message displays, Out of order or Out of service the device is not working. Invalid transaction If the message displays Not enough funds reload required you do not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8- PRESTO-123 ( ) for more If the message displays, Already tapped you have While on OC Transpo If you tap on a device at a station and get a If the messages displays, Tap farecard with e- Purse your tap was successful and the fare was deducted from your card If the message displays, Tap farecard with period pass product your tap was successful and the screen will display the date your period pass expires. If the message displays, Cash fare required your transfer has expired and you do not have a period pass. You must pay cash fare.

7 If the message displays, Already tapped you have If the message displays, Not enough funds reload required and your card is registered it means you have a negative balance or if you have an anonymous card it means you do not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more If the message displays, Tap card again the device did not read your card, please tap again. If the message displays, Blocked card your card has been blocked. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ) for information on how to complete your balance transfer. If the message displays, Card inactive it means your card has not been activated and cannot be used. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ). If you tap on a device on a bus and get a If the message displays, Tape farecard with e- Purse your tap was successful and the fare was deducted from your card The screen will display the time remaining on your transfer. If the message displays, Tap farecard with period pass product your tap was successful and the screen will display the date your period pass expires. If the message displays, Tap farecard with Autoload enabled your tap was successful and the fare was deducted from your card balance as well as your Autoload amount added to your card

8 If the message displays, Tap an STO card with valid Interoperability Transfer Product If the message displays, Cash supplement required it means your balance was not sufficient to pay the fare and you need to top-up. If the message displays, Already tapped you have If the message displays, Not enough funds reload required and your card is registered it means you have a negative balance or if you have an anonymous card it means you do not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more If the message displays, Tap card again the device did not read your card, please tap again. If the message displays, Blocked card see customer service your card has been blocked. Please visit a customer service outlet or call 1-8- PRESTO-123 ( ) for information on how to complete your balance transfer. If the message displays, Card error see customer service it means your card has not been activated and cannot be used. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ). If the message displays, Card inactive see customer service it means the device cannot read your card. Please visit a customer service outlet to determine if your card is damaged or defective. If the message displays, Reversal not possible see customer service your fare payment cannot be reversed. Please call you transit agency.

9 While on Brampton Transit, Burlington Transit, Durham Region Transit, Hamilton Street Railway, MiWay, or Oakville Transit If you tap on a device on a bus and get a Green and yellow If the message displays a dollar amount your tap was successful and the fare was deducted from your card The screen may display the time remaining on your transfer and your card and action processed If the message displays a dollar amount and Autoload your tap was successful and the fare was deducted from your card balance as well as your Autoload amount was added to your card If the message displays a dollar amount and Time left the screen will show the time remaining on your transfer and if a co-fare was applied. If the message displays a dollar amount and Load your funds were successfully loaded on your card. If the message displays, Not enough funds reload required you do not have enough funds on your card to pay the fare. Please visit a customer service outlet, go to prestocard.ca or call 1-8- PRESTO-123 ( ) for more If the message displays, Card Inactive see customer service it means your card has not been activated and cannot be used. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ). If the message displays, Card error see customer service your card has been blocked. Please visit a customer service outlet or call 1-8-PRESTO-123 ( ) for information on how to complete your balance transfer.

10 No light Red and yellow light If the message displays, Out of order please go to another device. Invalid transaction If the message displays, Not enough funds see customer service you have a negative balance on your card and will need to add funds. Please visit a customer service outlet, go to prestocard.ca or call 1-8-PRESTO-123 ( ) for more If the message displays, Already tapped you have