Corporate Presentation One of the first platform based integrated HRO/RPO Companies to be successfully assessed on SSAE 16

Transcription

1 Winners of the HRO today APAC award for two consecutive years. Corporate Presentation One of the first platform based integrated HRO/RPO Companies to be successfully assessed on SSAE 16

2 INDIA: THE HUB OF EXCITING HR BUSINESS OPPORTUNITIES *HIGHEST GROWTH MARKET IN APAC *GROWING POTENTIAL AND ADAPTATION OF MPHRO & RPO MARKETS THE INDIA STORY *Everest Group Research on Rise of HR Outsourcing in Asia Pacific: Enabling HR to be Strategic Equal focus on employees (HR) and customers Emerging HR services market from transaction to output to outcome Bridge the gap between jobs and skills Reduction in implementation cycle by intersection of HR and technology 2 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

3 EXECUTIVE SUMMARY WHO ARE WE?

4 EXECUTIVE SUMMARY First company to be successfully assessed on SSAE 16 (earlier known as SAS 70) 40,000+ people hired annually Delivering employee services across regions and time zones for payroll, compliance and HR shared services for 450,000+ employees Offering best in class HR business solutions to over multinational 125 and Indian clients Our helpdesk engine efficiently resolves 1 query every minute 1st India s HR command centre launched Simplifying work-life for 400,000+ users across the globe India s leading Multi-Process HR Outsourcing, Recruitment Process Outsourcing and Technology company, specialising in HR Shared Services, Recruitment, Payroll & Compliance Management through an on-demand HR technology platform. 4 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

5 THE JOURNEY SO FAR JUL Expanded footprint to South East Asia by strategic alliance with Zapper Rated amongst emerging RPO leaders JAN Best Companies to Work for 2010 JAN Expanded footprint to UK and US via strategic alliance with Ochre House and Pinstripe AUG First HR Shared Services Summit with AIMA MAY Awarded Programme of the Year 2014 by HROA AUG Rated Star Performer in Everest Group MPHRO PEAK Matrix 2014 OCT Acquisition of Webpay APR First major client acquisition MAR Signed million dollar HR Shared Services contract MAY Publication of first Indian Attrition Report JAN Lumis Partners investment DEC India s largest 5 year Multi-process HRO/RPO contract JUN Received investment from HDFC Holdings NOV The first India Skills Report launched MAR Opened new delivery centre in Bengaluru JUN Awarded HRO Today APAC Award for Excellence in Partnership 5 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

6 GOVERNANCE STRUCTURE INVESTORS AAA Global Ventures INVESTOR BOARD MEMBERS ANTHONY MAZZA Chief Operating Officer AAA Global Ventures MANDEEP MAITRA Head of Strategy & Development Hot Spots Movement, Asia PRAVEEN KUMAR BHALLA Head, HR HDFC Ltd. ROHIT BHAYANA Managing Partner & Co-founder Lumis Partners SANDEEP SINHA Managing Partner & Co-founder Lumis Partners INDEPENDENT BOARD MEMBERS EXECUTIVE BOARD MEMBERS MUKESH BUTANI Managing Partner BMR Legal P DWARAKANATH Advisor, Group Human Capital Max India PANKAJ BANSAL Co-founder & CEO PeopleStrong SHELLY SINGH Co-founder & Chief Officer PeopleStrong ADVISORS AUDITORS PRAMOD BHASIN Chairman The Skill Academy Founder of Genpact RAJUL GARG Director Sunstone School DR. SANTRUPT MISRA CEO, Carbon Black Director, Group HR Aditya Birla Group Statutory Audit SSAE 16 Assessment 6 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

7 EXECUTIVE TEAM PANKAJ BANSAL - Co-founder & CEO Responsible for the business growth and strategy. 15+ years of experience of HR Functions in large corporates with strong HR domain and process understanding. SHELLY SINGH - Co-founder & Chief Officer Responsible for Process Solution Development, Special Initiatives, Service Line Expansion and Delivery Excellence. DEVASHISH SHARMA - Founding Member & Chief People Officer Responsible for driving the People, Talent and Excellence agenda at PeopleStrong VISHAL SAHA - Founding Member & Chief Technology Officer Responsible for aligning the company's technology strategy with the overall business strategy. Rich experience in developing and managing technology solutions. KIRAN KUMAR - Founding Member & Vice President Customer Acquisition & Alliances Responsible to raise the visibility of PeopleStrong to external constituents. PRAKASH RAO - Founding Member & Head MPHRO Responsible for Shared Services vertical at PeopleStrong (HR Shared Services and Recruitment Shared Services). RAJESH BATRA - Founding Member & Financial Controller Supervises the finance unit at PeopleStrong and keeps finance controls and compliances in line with the organisational strategy. VIKAS SAPRA - Vice President Technology Operations Responsible for successful delivery and support of PeopleStrong Alt. 7 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

8 WORLD CLASS SOLUTIONS BACKED BY REVOLUTIONARY TECHNOLOGY WHAT DO WE DO?

9 PEOPLESTRONG ADVANTAGE Configurable Workforce Analytics Mobile Simplicity Ease of Implementation and Integration ON DEMAND HR TECHNOLOGY PLATFORM Social Collaboration Engaging User Experience HR at Core Simplify Work Life UNIQUE MODEL TO DRIVE BUSINESS RESULTS 70% 30% of non-strategic, repetitive, mundane and straight line activities are transformed into a Shared Services Hub of strategic, decision making activities are to be managed internally Flexible and Variablised HR Cost Structure to deal with workforce & economic volatility Delivery down to the Pin-code level Partnership for re-engineering & improvement QUALITY ASSURED INDUSTRY S BEST PROFESSIONALS Solution delivery successfully assessed on SSAE 16 in annual audits by Big 4 firm 100 K+ Hours Experience of designing world class processes & platform solutions 100% Robust Governance Charter to ensure consistent and superlative delivery 100% SLA adherence 1.1 M Hours of experience in delivering employee & candidate experience globally Man-hours spent in Training the team to create cutting edge Platform HR solutions K Hours of experience in delivering Cutting edge Technology solution 9 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

10 PLATFORM BASED HR SOLUTIONS WIDE RANGE OF USERS Candidates Employees HR CEOs/CXOs Line & Managers HR EXPERTISE AND THOUGHT LEADERSHIP BACKED BY ROBUST TECHNOLOGY PLATFORMS Recruitment and Candidate Lifecycle Management HR Service Delivery and Employee Lifecycle Management Analytics, Insights and Decision Making - Precision and speed in recruitment - Talent-Job matchmaking - Superlative candidate experience through impression centres - Social-Cloud-Mobile based recruitment - Paperless, clean and best in class HR delivery through HR Shared Services and Technology - Centralisation, consolidation and standardisation - Data Driven Decision making - Hindsight, Insight and Foresight - HR Storyboards and Predictive Analytics - What-if Analysis, Simulations ON DEMAND PLATFORM Ease. Engage. Experience. An HR Solution by PeopleStrong GLOBAL DELIVERY FRAMEWORK GOVERNANCE CHARTER MEASURE, RELATE AND IMPROVE 10 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

11 OUR PRODUCTS AND SERVICES PRODUCTS AND SERVICES Multi-Process HR Outsourcing Recruitment HR Technology Process Consulting HR Shared Services Payroll & Compliance - Onboarding - P-File/ E-File Management - HR Helpdesk/ Contact Centre - PMS Administration - Learning Management - Separation Management - HR Dashboard and Analytics - Payroll Processing - Payroll Related Compliance - Statutory Compliance - Retrials and Benefits - Dashboard and Analytics - Contact Centre and Query Management - Recruitment Process Outsourcing - Sourcing Management - Vendor Management - Campus Recruiting - Employee Referral - Recruitment, Re-engineering and Shared Services - Recruitment - Assessment - Human Capital Management - Survey Engine - Analytics - HR Process Audit and Benchmarking - HR Shared Services Readiness - Retention Management - HR Process Re-engineering - HR Setup Build-Operate-Manage - HRIS Workforce Management 11 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

12 BRAND CREDIBILITY EXPERTISE RECOGNITION

13 STRONG BRAND INDUSTRY REPORTS & PUBLICATIONS The India Skills Report in association with Wheebox, India Partner CII, Network Partner, LinkedIn. PeopleStrong Best Companies to Work in association with Today. India Attrition Study: Nationwide study aiming to enable organisations to better manage their employees. HRO Handbook: An endeavour to throw light on the latest trends and updates from Technology, Analytics to Service Platforms. ANALYST QUOTES / INDUSTRY RECOGNITION Awarded HRO Today APAC Award for Excellence in Partnership Awarded Asia Pacific Programme of the Year by HROA PeopleStrong rated as 2014 MPHRO Market Star Performer in Everest Group s PEAK Matrix. Awarded Asia Pacific Customer Relationship by HROA Best Recruitment and Staffing Organization of the Year by RASBIC Awards ROUNDTABLES & EVENTS Gold partner in TechHR India s first HR technology conference. Industry s best HR knowledge sharing platforms - Roundtables and Conclaves. Exclusive group of CXO s roundtable HR Transformation - What s Inside. Partner with People Matters for TA Leadership League Series. Conduct various knowledge sharing programs across the industries to bring Thought Leadership. 13 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

14 OUR FOOTPRINT

15 PARTNER NETWORK America, Europe and Middle East The world s leading provider of global talent acquisition and management solutions. APAC and Australia With 1700 employers across 19 countries in APAC and recruitment of 40,000 people, we transacted USD 1.2 million in payroll and compliance. India Wheebox is the fastest growing Talent Assessment Company, helping clients globally to find the right talent for right roles. 15 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

16 OUR FOOTPRINTS GURGAON The HR Factory: State of art facility for world class HR solution delivery MUMBAI Near shore delivery centre for one of the largest customer geographies Corporate Office BENGALURU Global delivery centre with special focus on RPO Branch Office Presence at client location 16 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

17 CLIENTS

18 CLIENTELE 18% 15% 13% 10% 7% 6% 7% 8% 7% 3% 3% 3% Automotive Banking, Financial Services & Insurance Education FMCG Hospitality, Travel & Aviation ITES Manufacturing & Construction Media Others Pharma & Healthcare Software & IT Telecom & Allied 5 years 75% 80% 95% Average duration of contract Of new Clients enter into a 5 years+ relationship Annuity based contracts of multi-year contracts renewed 18 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

19 SUCCESS STORIES

20 SUCCESS STORIES - PAYROLL AND SHARED SERVICES Company Overview India s largest low cost airline company having presence at 33 locations with a market share of 36.4%. Administrative Support Joining and Onboarding I Confirmation I Transfer and Relocation I Exit Management I Updating and Maintenance of HR Data I HR Help Desk I Payroll Processing Size and Scope of Deal 10,000+ employees Systems Used SAP Alt Organise Needs Onboarding at multiple locations Defined process for updation of employee information on HRMS Module to offer employees the ability to update their information on their own Adherence to DGCA guidelines To process all the salary components as per the company s and industry s requirement Solution 6EPeople Services - HR Service Delivery The employee self-service module Designed the To-Be process maps taking into account the payroll calendar and workflows Introduced triggers and automatic notification wherever required Set up 3 level query resolution process Internal audit mechanism to ensure a hassle-free process Preparing suitable SOPs, communication plan and training material to educate all the stake holders Benefits Onboarding process at seven different locations, once a week On-time disbursement of salaries to all locations in India Adherence to required components viz, standby hours, layover hours etc. Generating 1,000 letters every month with 100% SLA target Stringent maker-checker process to have an error-free processing Tracking of all the benefits so that the right amount is credited at the right time 20 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

21 SUCCESS STORIES - MPHRO Company Overview Leader in Auto and Farm Equipment. Client is a part of the large Indian multinational conglomerate. includes aerospace, automotive components, logistics, real estate, farm equipment etc. Administrative Support End-to-end employee life cycle (From Hire to Retire) Employee Help Desk I Recruitment Process I Outsourcing I HRSSC I Performance Management I Training Process Size and Scope of Deal Servicing 10,000 permanent and 3,000 other employees across 150 locations in India for 11 BU. Systems Used Alt Recruit SAP Alt Organise Needs Easing the transactional activities to save time for strategic ones To achieve standardisation and automation of processes Enhance employees experience through One India Platform Achieve cost benefit for the company Solution Analysed the performance gap between desired & existing employee lifecycle process Study was conducted in 4 main groups to understand, assimilate, fix, train and implement the solution framework Based upon that, processes were mapped with industry best practices and recommendations were shared with the client Based upon recommendations analysed, To-Be process maps were prepared to incorporate all the signed off recommendations Benefits One interface for all major employee related processes Reports and analytics to give a snapshot of real time scenario and improvement areas Dedicated helpdesk for all HR related queries and closure of same within TAT Reduced paperwork and timely transactions due to online interface HR is free from transactional activities and query resolution, giving them more time to concentrate on strategic activities 21 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

22 SUCCESS STORIES PAYROLL AND TECHNOLOGY Company Overview A worldwide Danish business conglomerate. The largest container ship operator & ship vessel operator in the world since Administrative Support Payroll, Leave, Time, Attendance Size and Scope of Deal Employee strength of 1,08,000 with it s business widespread in more than 135 countries. Systems Used Alt Organise Integration with SAP Needs Payroll processing with an accuracy of 99% along with the statutory compliance portions Managing the statutory dues with timely filling into the respective government authorities Solution Process re-engineering across client side by regular feedback Proactive communication to employees and having sessions relating to employees education Multiple levels of checking for driving 100% accuracy level Online computation of Statutory Dues Assist with multiple management reports in record time LEAVE, TIME AND ATTENDANCE Designing and implementing a process-centric standardised model for capturing employees attendance records Benefits Streamlined Payroll Input Processes Automation Timely closure of payroll processing with an accuracy level of 99.9% 100% on-time statutory compliance computation and deposits Single window approach for all employee related cash transactions Delivery of various reports including on-demand reports on time Decrease in employee queries due to pro-active communication and education 22 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

23 SUCCESS STORIES - RSSC Company Overview One of India s leading insurance companies. It has been estimated that customer growth is better than any private insurance company in India. Administrative Support Management of the entire recruitment process, recruitment contracts for permanent hiring, vendor management, optimisation of sourcing mix, SLA driven, payroll, P-file/E-file. Size and Scope of Deal One of India s fastest growing insurance companies with an employee strength of over 5,000. Systems Used Applicant Tracking System Alt Organise Needs Solution Benefits Standardise multiple processes being followed at each branch at recruitment stage Centralise and harmonise processes and policies Optimise various channels and provide the feedback process for a long time, thus impacting the candidate experience PeopleStrong conducted a detailed as-is study of the HR process and policies in the following manner- Data was collected for 18 policies and 6 HR processes Interviews were conducted with the recruitment stakeholders across all the branches Feedback from local and regional HRs were taken to understand their strategic challenges and operational experiences Regular internal reviews take place to ensure smooth flow of work Run rate of over 400 joining in a month 400 active vendors managed through RSSC Engine Cycle time of 12 days achieved Ensure Good Candidate Experience across all branches Payroll processing time reduced from 3 to 2 days with an accuracy level of 99.9% Post payroll reports/management reports submission reduced to 2 from 7 working days 23 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

24 SUCCESS STORIES - RECRUITMENT Company Overview A major Indian Multinational Engineering and Construction Conglomerate and a global pioneer in providing Engineering Services for Oil and Gas Industry. Administrative Support Recruitment Administration Recruitment Contracts for permanent hiring MI and Analytics I Data Input I SLA Driven Size and Scope of Deal 1,000 employees Systems Used Applicant Tracking System Needs Solution Benefits Recruitment for turnkey project based in Chennai - Positions involved were across niche engineering positions, including Piping, Structural, Process, Instrumentation etc. Positions need to be filled within very tight timelines PeopleStrong through its Recruitment service offers - Compensation benchmarking with competitors was done for the new entity SLAs were signed to ensure timelines of the turnkey project with full guarantee from PeopleStrong More than 100 key positions were closed in 4 months as desired for efficient project schedule As a pure RPO, client s involvement was only in JD creation and interviewing with offer/appointment letters, also done by PeopleStrong Project started on schedule Clients cost expectations were matched completely Best-in-class employees from outside India markets were recruited successfully 24 Bengaluru Delhi Gurgaon Mumbai PeopleStrong HR Services. Disclosure not permitted.

25 WE CREATE HAPPY ORGANISATIONS! Corporate Office A 10 Infocity, Sector 34, Gurgaon, Haryana E: contact@peoplestrong.com M: T: F: