Panduit Case Study. How Panduit's Hiring was Transformed Through Recruitment Process Outsourcing

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Panduit Case Study. How Panduit's Hiring was Transformed Through Recruitment Process Outsourcing"

Transcription

1 Panduit Case Study How Panduit's Hiring was Transformed Through Recruitment Process Outsourcing

2 Panduit is a technology solutions company operating out of Tinley Park, Illinois. Like many other companies that have highly technical positions to fill, Panduit was having hiring problems. Their recruiting was inefficient, expensive and sometimes delivered candidates months later than they should have been. For the front lines perspective on Panduit s hiring transformation is Mark Baulder, senior manager in Panduit s HR department. Mark started work at Panduit on the manufacturing side of things, his technical background giving him a rigorously scientific mindset and an appreciation for hard metrics. Soon after taking up a leadership role in HR, Mark realized that there was no time to waste in improving their recruiting function. With Mark in charge of finding a solution, HR started from the ground up, examining every cost and option open to them. Eventually, Mark and his team decided to consult an RPO for assistance with their hiring difficulties. Panduit is a relatively small, privately owned company with a very close knit staff and a family feel to the company culture. This meant that one of the criteria for any RPO that they decided to use was cultural alignment and long term compatibility. Mark and his team wanted consultants that were familiar with both their staffing needs and the hiring managers that would be evaluating the candidates. With this in mind, Panduit started a trial partnership with Accolo.

3 Hard Cost Savings of RPO So the big headline here is that Panduit s recruiting function saw a 30% overall cost reduction. Here s how they did it: One of the first major drains on Panduit s recruiting that Mark found was how much was being spent compensation for relocating new employees. After conducting a thorough cost analysis, Mark and his RPO partner were able put a special emphasis on trying to find more local talent. Through Accolo s sourcing efforts, they were able to substantially reduce these costs by finding more employees that lived closer to Panduit's facilites. They were even able to hire someone within walking distance! Another factor leading to the cost reduction in Panduit s recruiting process was a reevaluation of the company s job board subscriptions. By judging each job board or professional network subscription based on the number and quality of hires that it brought in, it was easy to see which were worth the money and which were just draining HR s resources. The final factor contributing to this dramatic cut in cost was the reduction in Panduit s full time recruiting staff. As you can see from the chart below, Panduit's hiring needs were highly dynamic, changing dramatically from one quarter to the next. Their pre-rpo recruiting staff ranged from 3 to 6 full time employees, depending on seasonal hiring demands. After partnering up with Accolo, they were able to replace their ineffectual contract recruiter staff with a single, on-site RPO liaison. Besides cutting staffing costs, the RPO liaison was able to provide invaluable industry advice to the HR team as well as make sure that the candidates that Accolo was sourcing were good fits with hiring managers at Panduit.

4 Time to Fill Reducing the time it took to hire new employees was one of Panduit s primary goals from the beginning of this process. Technology companies need to stay on the cutting edge to be competitive, and technical position vacancies slow things down immensely. An unfilled position can mean the difference between being the first company to launch a product and a competitor getting to it first. The soft cost of any extended vacancy is a large decrease in productivity. When a member is missing from a team, it means that the rest of them will have to make up the work in the meantime. Mark calculated that an absent team member meant an extra 20 hours of work per-week for the remaining members to get through. Through work with their RPO, Panduit was able to reduce their average time to fill technical positions from 254 days to 139 days, a whopping 45% reduction. The impact of filling positions a full three months sooner than they used to has been huge. Mark calculated that by reducing the time to fill by just 28 days, a company that had 100 vacancies per year could save upwards of half a million dollars from the increased productivity. Clearly, optimizing the hiring process for speed and efficiency pays in more ways than one.

5 Then and Now Before outsourcing their recruiting function, Panduit s hiring managers were very dissatisfied with the hiring process. Mark, being the outside in thinker that he is, framed HR support to hiring managers like a business unto itself. He asked the question, Would they be happy to pay for our services? The answer was a resounding "No." Before Panduit partnered up with Accolo, talent acquisition was like a black hole. Notifications of vacant positions would be filed and it would take weeks before anyone even acknowledged the request. It was so bad that someone in HR didn t hear back about a job in his own department for several weeks, and this was from someone who sat 50 feet away from him! In equal parts the efforts of Mark and his team and the sourcing services that their RPO provided them, Panduit s initiative to improve their hiring process was a resounding success. Not only are hires found faster for less, but everyone, from the hiring managers to the executives are much happier with Panduit s recruiting process. To get a more in-depth look at Panduit's RPO experience, check out the complementary Webinar to this case study.

6 About Accolo Accolo manages and optimizes the internal recruiting function for small and mid:sized companies. Through a fully integrated combination of people, process, technology, and resources, Accolo provides its clients with a robust solution for all of their hiring needs. Accolo is a founding member of the Recruitment Process Outsourcing Association ( and its investors include Altos Ventures ( Vedior (Amsterdam: VDR, and TriNet ( For more information, visit

Your Recruitment Process & the Recovery:

Your Recruitment Process & the Recovery: Hr WHITEPAPER Your Recruitment Process & the Recovery: Strategies for Success By Josh Sorkin & Jesper Bendtsen P CONTENTS INTRODUCTION: Why Do Companies Outsource? THE Recruitment Models: An Overview Strategies

More information

2014 MCQUAIG GLOBAL TALENT RECRUITMENT SURVEY

2014 MCQUAIG GLOBAL TALENT RECRUITMENT SURVEY SHARE THIS 2014 MCQUAIG GLOBAL TALENT RECRUITMENT SURVEY METHODOLOGY Finding, hiring and retaining the right people is a challenge faced by all organizations, and a key to any organization s success. The

More information

Is Recruitment Process Outsourcing Right for Your Organization?

Is Recruitment Process Outsourcing Right for Your Organization? Is Recruitment Process Outsourcing Right for Your Organization? Here s What to Consider In a move to control costs as well as plan for the future, companies are increasingly turning to recruitment process

More information

The Future of Recruiting Experience a Complete Talent Acquisition Transformation

The Future of Recruiting Experience a Complete Talent Acquisition Transformation The Future of Recruiting Experience a Complete Talent Acquisition Transformation Are you still stuck in the Recruiting Past or are you ready for the Future of Recruiting? If your organization isn t recruiting

More information

In-house or outsource? 6 steps to a meaningful business case. sally hunter

In-house or outsource? 6 steps to a meaningful business case. sally hunter Talent Acquisition: In-house or outsource? 6 steps to a meaningful business case sally hunter Rethinking the case for change Whether it s managed in-house or outsourced, the Talent Acquisition function

More information

The Real Cost of a Bad Hire

The Real Cost of a Bad Hire On average, employee turnover cost U.S. businesses an estimated $300 billion. 1 The staggering cost of employee turnover can be viewed as simply the cost of doing business, however, additional damage occurs

More information

A Practical Guide to Seasonal Staffing Alternatives

A Practical Guide to Seasonal Staffing Alternatives A Practical Guide to Seasonal Staffing Alternatives It s summer and time to plan for your peak staffing needs for the busy holiday season. While your base staff will carry you throughout the summer, you

More information

SURVEY REPORT RECRUITMENT PROCESS OUTSOURCING (RPO)

SURVEY REPORT RECRUITMENT PROCESS OUTSOURCING (RPO) SURVEY REPORT RECRUITMENT PROCESS OUTSOURCING (RPO) 2014 INTRODUCTION: The Recruitment Process Outsourcing Association defines RPO as a form of business process outsourcing (BPO) where an employer transfers

More information

Job Family Modeling. Tools to Support Job Evaluation and Career Development October 21, 2009. Vincent Milich

Job Family Modeling. Tools to Support Job Evaluation and Career Development October 21, 2009. Vincent Milich Job Family Modeling Tools to Support Job Evaluation and Career Development October 21, 2009 Vincent Milich Agenda What is job family modeling? What can job family modeling do for an organization? Unique

More information

CULTURE & HIRING TRANSPARENCY DRIVES RECRUITING EFFICIENCY

CULTURE & HIRING TRANSPARENCY DRIVES RECRUITING EFFICIENCY CULTURE & HIRING TRANSPARENCY DRIVES RECRUITING EFFICIENCY By Scott Weaver Director of Talent Acquisition & Development, Cumming Corporation The primary objective of the Talent Acquisition function within

More information

Focusing on you. Focusing on the future.

Focusing on you. Focusing on the future. Focusing on you. Focusing on the future. Talk to JAM now on 0800 211 8877 www.jamrecruitment.co.uk Powerful RPO solutions from JAM Recruitment Future Great recruitment is incredibly powerful. It can change

More information

EMBEDDED CELLS CREATE DIRECT LIAISON BENEFITS By David Mason-Jones Published in Human Capital Magazine, Australia, 2005

EMBEDDED CELLS CREATE DIRECT LIAISON BENEFITS By David Mason-Jones Published in Human Capital Magazine, Australia, 2005 EMBEDDED CELLS CREATE DIRECT LIAISON BENEFITS By David Mason-Jones Published in Human Capital Magazine, Australia, 2005 In a candidate short market, and within the context of what is referred

More information

AS CEOS NEAR THE END OF THEIR CAREERS, THEY MUST NAVIGATE THE SUCCESSION

AS CEOS NEAR THE END OF THEIR CAREERS, THEY MUST NAVIGATE THE SUCCESSION 16_Berger 10/13/10 4:21 PM Page 169 Chapter 16 CEO Succession Planning Marshall Goldsmith, Executive Coach Leadership Development and Behavioral Change AS CEOS NEAR THE END OF THEIR CAREERS, THEY MUST

More information

TALENT ACQUISITION: IN-HOUSE OR OUTSOURCE?

TALENT ACQUISITION: IN-HOUSE OR OUTSOURCE? TALENT ACQUISITION: IN-HOUSE OR OUTSOURCE? 6 STEPS TO A MEANINGFUL BUSINESS CASE TIM MEEHAN RETHINKING THE CASE FOR CHANGE Whether it s managed in-house or outsourced, the Talent Acquisition function and

More information

Solving the Employee Relocation Dilemma with Strategy

Solving the Employee Relocation Dilemma with Strategy Solving the Employee Relocation Dilemma with Strategy IF YOU ARE FINDING IT A CHALLENGE TO INITIATE AND EXECUTE A GLOBAL RELOCATION PROGRAM, ENLISTING THE HELP OF A RELOCATION STRATEGIST MAY BE THE SOLUTION

More information

Are you diluting the value of your outsourced recruitment process?

Are you diluting the value of your outsourced recruitment process? Are you diluting the value of your outsourced recruitment process? Are you capturing the full ROI of RPO? Many enterprises have an outsourced recruitment process solution in place. But is the solution

More information

BRINGING MODERN RECRUITING SYSTEMS TO STATE GOVERNMENTS

BRINGING MODERN RECRUITING SYSTEMS TO STATE GOVERNMENTS National Association of State Personnel Executives 859.244.8182 lscott@csg.org www.naspe.net BRINGING MODERN RECRUITING SYSTEMS TO STATE GOVERNMENTS INTRODUCTION State governments manage a large workforce

More information

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 [Start of recorded material] [Starts Mid Sentence] thank everyone that s joined the call today. I know everybody is busy with

More information

The Value of Hiring Unconventional Candidates in Facilities Management

The Value of Hiring Unconventional Candidates in Facilities Management The Value of Hiring Unconventional Candidates in Facilities Management An Executive Search Perspective Written by Sami L. Barry F acilities management is moving forward in an increasingly complex environment

More information

THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS

THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS What makes a high-potential? Quite possibly not what you think. The HR Guide to Identifying High-Potentials 1 Chapter 1 - Introduction If you agree people are

More information

Talent Management Derailers Keys to Keeping Your Talent Train On Track Michael Couch President, Michael Couch and Associates Inc.

Talent Management Derailers Keys to Keeping Your Talent Train On Track Michael Couch President, Michael Couch and Associates Inc. Keys to Keeping Your Talent Train On Track Michael Couch President, Michael Couch and Associates Inc. Strategic Talent Management (getting the right people, in the right roles, doing the right things)

More information

OUR SERVICES. Koen van Gurp Director TALENTSQUARE SDN BHD

OUR SERVICES. Koen van Gurp Director TALENTSQUARE SDN BHD OUR SERVICES Koen van Gurp Director TALENTSQUARE SDN BHD Executive Search I MultiSearch I Recruitment Outsourcing I Training & Consultancy About TalentSquare TalentSquare is a recruitment services provider

More information

Top Tier Staffing, LLC. General Information

Top Tier Staffing, LLC. General Information 36 General Information What s In It For You Introduction Staffing Services Managed Services Consulting Services RPO FAQs Contact Info Top Tier Staffing, LLC ASA Member American Staffing Association MWBE

More information

Touchpoint RPO. For companies in the Digital, Online and ecommerce space. - Lower Recruitment Fees with Fixed Costs

Touchpoint RPO. For companies in the Digital, Online and ecommerce space. - Lower Recruitment Fees with Fixed Costs Touchpoint RPO For companies in the Digital, Online and ecommerce space - Lower Recruitment Fees with Fixed Costs - Stay in control through our Applicant Tracking System - Relieve your HR & Line Managers

More information

CI encourages you to share this content, however, in doing so, you may not alter its contents.

CI encourages you to share this content, however, in doing so, you may not alter its contents. Copyright 2014 Connecticut Innovations All Rights Reserved CI encourages you to share this content, however, in doing so, you may not alter its contents. ctinnovations.com 1 Don t Hire Duds! Why You Should

More information

Business leaders are asking for more from

Business leaders are asking for more from HR s Role in Talent Management and Driving Business Results Business leaders are asking for more from everyone in their organizations. They want increased revenue and productivity. They need to reduce

More information

The GRL Company. Recruitment Process Outsourcing (RPO) Solutions with a Results Driven Approach. Overview

The GRL Company. Recruitment Process Outsourcing (RPO) Solutions with a Results Driven Approach. Overview Recruitment Process Outsourcing (RPO) Solutions with a Results Driven Approach Overview The GRL Company specializes in Recruitment Process Outsourcing (RPO) solutions that decrease the time and expense

More information

Organization and Operations. Metric Name Formula Description

Organization and Operations. Metric Name Formula Description Metric List Organization and Operations *Revenue Factor Revenue / Regular FTE Revenue per FTE. Workforce s Revenue Factor Revenue / Workforce On Payroll FTE Revenue per FTE (including all regular employees

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS Frequently Asked Questions www.recruitmentstartup.net FREQUENTLY ASKED QUESTIONS Who are Recruitment Start Up Ltd? We are a leading Recruitment Business Start Up Specialist, with over 25 years experience

More information

Improving on a Good Idea from Employee Survey to Measurecom tm

Improving on a Good Idea from Employee Survey to Measurecom tm Improving on a Good Idea from Employee Survey to Measurecom tm Theresa M. Welbourne, Ph.D. Associate Professor of Organization Behavior and Human Resource Management University of Michigan Business School

More information

Darwin Corporate Solutions

Darwin Corporate Solutions corporate solutions Darwin Corporate Solutions Global Reach, Specialist Talent, Bespoke Solutions In the long history of mankind, those who learned to collaborate most effectively have prevailed. Charles

More information

TARGETING RECRUITMENT PROCESS OUTSOURCING

TARGETING RECRUITMENT PROCESS OUTSOURCING TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational

More information

e-colt Services Recruitment Process Outsourcing (RPO)

e-colt Services Recruitment Process Outsourcing (RPO) e-colt Services Recruitment Process Outsourcing (RPO) Introduction Recruitment Process Outsourcing (RPO) offers executives a potential competitive advantage in the marketplace as it provides organizations

More information

SOLUTIONS. new territory. Payroll services give many firms a new way to grow. Read a few key reasons to join them. david Hensley s

SOLUTIONS. new territory. Payroll services give many firms a new way to grow. Read a few key reasons to join them. david Hensley s issue 2 2 2010 2012 Tips, trends, and connections for users of Thomson Reuters software SOLUTIONS new territory Payroll services give many firms a new way to grow. Read a few key reasons to join them.

More information

Top Five Metrics for Workforce Analytics. by Human Capital Management Institute and HumanConcepts

Top Five Metrics for Workforce Analytics. by Human Capital Management Institute and HumanConcepts Top Five Metrics for Workforce Analytics by Human Capital Management Institute and HumanConcepts Introduction Over the past few years, organizations have done an unprecedented amount of restructuring,

More information

ENGAGE ATS NEWS. Jonathon NEW MANCHESTER OFFICE, GROWING TEAM, NEW CLIENTS AND QUANTUM LEAP IN REPORTING IN THIS ISSUE AUGUST 2015

ENGAGE ATS NEWS. Jonathon NEW MANCHESTER OFFICE, GROWING TEAM, NEW CLIENTS AND QUANTUM LEAP IN REPORTING IN THIS ISSUE AUGUST 2015 ENGAGE ATS NEWS page 1 AUGUST 2015 IN THIS ISSUE NEW MANCHESTER OFFICE, GROWING TEAM, NEW CLIENTS AND QUANTUM LEAP IN REPORTING NEW MANCHESTER OFFICE, GROWING TEAM, NEW CLIENTS AND QUANTUM LEAP IN REPORTING

More information

CI encourages you to share this content, however, in doing so, you may not alter its contents.

CI encourages you to share this content, however, in doing so, you may not alter its contents. Copyright 2014 TriNet Group Inc. All Rights Reserved CI encourages you to share this content, however, in doing so, you may not alter its contents. ctinnovations.com 1 Why Outsourcing HR May Be the Smartest

More information

P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s

P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s When other companies are finished, we re just getting started. At Veritude we understand the importance of having a great team and

More information

Recruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices

Recruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices Recruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices HRsmart October 3, 2012 2 Introduction Carl Kutsmode Partner Talent Acquisition Management Consultant with over 18 years

More information

CSO White Paper Series from Chuck Reaves, CSP, CPAE, CSO

CSO White Paper Series from Chuck Reaves, CSP, CPAE, CSO CRM SHOULD WE? CSO White Paper Series from Chuck Reaves, CSP, CPAE, CSO A Client/Customer Relationship Management, CRM, is a software program that allows salespeople and sales managers to track specified

More information

BY KARI VAN DYKE VICE PRESIDENT & SALES LEADER RICHARDSON

BY KARI VAN DYKE VICE PRESIDENT & SALES LEADER RICHARDSON BY KARI VAN DYKE VICE PRESIDENT & SALES LEADER All the time, money, and effort that go into hiring sales employees can be wasted if the right program isn t in place to bring them on board quickly and effectively.

More information

Better Onboarding to Enable Organizational Agility

Better Onboarding to Enable Organizational Agility RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding

More information

Strategic Executive Coaching: An Integrated Approach to Executive Development

Strategic Executive Coaching: An Integrated Approach to Executive Development Strategic Executive Coaching: An Integrated Approach to Executive Development A new concept in executive coaching is leading companies to fully utilize the talent they have to drive organizational strategy

More information

TEACHERS HELP KIDS LEARN.

TEACHERS HELP KIDS LEARN. TEACHERS HELP KIDS LEARN. BUT TEACHERS ALSO NEED HELP TO DO A GOOD JOB. THIS IS THE STORY OF A TEACHER WHO TRIES HARD BUT DOESN T GET THE HELP SHE NEEDS, AND HOW THAT HURTS HER KIDS. TEACHER QUALITY: WHAT

More information

1 Executive Onboarding Reward vs. Risk

1 Executive Onboarding Reward vs. Risk 1 Executive Onboarding Reward vs. Risk Gerard F. McDonough and Becky Choi, J.D. LEADFIRST LEARNING SYSTEMS, LLC Challenging Transitions It would seem that as professionals become more advanced in their

More information

Recruitment Process Outsourcing Methodology Statement

Recruitment Process Outsourcing Methodology Statement Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About

More information

Workforce Diversity: The Fresh Face of Employment in Canada

Workforce Diversity: The Fresh Face of Employment in Canada Workforce Diversity: The Fresh Face of Employment in Canada Workforce diversity and you Why a diverse workforce is important Canadian employers are making significant strides in inclusive hiring and improving

More information

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Mid-term test 3/November/2011 Group: A Course: Strategic Human Resource Management Programme: MBA Name: MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

More information

This document contains four articles that have been combined as a separate booklet and covers two elements of research.

This document contains four articles that have been combined as a separate booklet and covers two elements of research. Research into Why So Many Sales People Fail Overview This document contains four articles that have been combined as a separate booklet and covers two elements of research. The first is research done by

More information

A. Cover Page. State of Oklahoma. Office of Personnel Management. OKCAREERS Online Applicant Tracking and Testing Program

A. Cover Page. State of Oklahoma. Office of Personnel Management. OKCAREERS Online Applicant Tracking and Testing Program A. Cover Page State of Oklahoma Office of Personnel Management OKCAREERS Online Applicant Tracking and Testing Program Digital Government: Government to Citizen (G to C) Nomination B. Executive Summary

More information

info@hensongroup.com www.hensongroup.com

info@hensongroup.com www.hensongroup.com The recruiting process typically involves multiple touch points with a variety of HR and recruiting applications, often resulting in manual or disjointed processes A recruiting solution built using Microsoft

More information

RPO/Recruiter-on-Site

RPO/Recruiter-on-Site RPO/Recruiter-on-Site Building 30, Oxford Business Park, 3 Bauhinia Street, Highveld Techno Park, Centurion Tel: (012) 880 0448 / (087) 095 1111 www.jlarecruitment.co.za JLA Recruitment is managed by a

More information

Can a Small Business Outsource Its Sales?

Can a Small Business Outsource Its Sales? Can a Small Business Outsource Its Sales? Overview We wrote this white paper to help small business owners deal with a very real, very frequent issue that occurs today. We have all heard the statistic

More information

HONG KONG October December 2004. The Hudson Report EMPLOYMENT & HR TRENDS

HONG KONG October December 2004. The Hudson Report EMPLOYMENT & HR TRENDS HONG KONG October December 2004 The Hudson Report EMPLOYMENT & HR TRENDS Introduction The Hudson Report has established a reputation as a key socioeconomic indicator in today s marketplace. It has been

More information

7 must-answer questions

7 must-answer questions 7 must-answer questions The SAP Center of Excellence A practical guide for leaders setting a strategy for an SAP COE 1 Good question(s) For organizations with large SAP investments already in place, or

More information

Glassdoor Survey: How to Recruit Healthcare Professionals. A Strategic Guide for Talent Acquisition Professionals

Glassdoor Survey: How to Recruit Healthcare Professionals. A Strategic Guide for Talent Acquisition Professionals 2014 Glassdoor Survey: How to Recruit Healthcare Professionals A Strategic Guide for Talent Acquisition Professionals Survey Overview Recruiting healthcare professionals in today s highly competitive recruiting

More information

The HR Image Makeover: From Cost Center to Profit Maker

The HR Image Makeover: From Cost Center to Profit Maker The HR Image Makeover: From Cost Center to Profit Maker Human resources human assets human capital. Call it what you will, the collected people power or workforce value of an organization is an asset that

More information

FOUR STEPS TO LEGENDARY CUSTOMER SERVICE

FOUR STEPS TO LEGENDARY CUSTOMER SERVICE FOUR STEPS TO LEGENDARY CUSTOMER SERVICE THE GOAL OF A COMPANY IS TO HAVE CUSTOMER SERVICE THAT IS NOT JUST THE BEST, BUT LEGENDARY. SAM WALTON IN SURVEY AFTER SURVEY, AMERICAN BUSINESS LEADERS ACKNOWLEDGE

More information

Executive Search. Human Resource Consulting

Executive Search. Human Resource Consulting Executive Search Human Resource Consulting Our mission is to help our national and international clients attract, select, develop, and retain the best talent possible to ensure organizational effectiveness,

More information

Recruitment Process: Why Outsource?

Recruitment Process: Why Outsource? Recruitment Process: Why Outsource? Open House November 2010 Think differently about work. John Loukas Manpower Business Solutions Director 2 RPO - Agenda RPO Overview - Definition RPO as a Talent Acquisition

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Entrepreneurial Company of the Year Award Pharmaceutical Knowledge Process Outsourcing North America, 2013 Frost & Sullivan s Global Research Platform Frost

More information

Social Media & Recruitment How can Social Media be used to attract and recruit the right talent for your organisation?

Social Media & Recruitment How can Social Media be used to attract and recruit the right talent for your organisation? Social Media & Recruitment How can Social Media be used to attract and recruit the right talent for your organisation? Presented by: Thamara Naicker, Telkom SA November 2013 https://www.youtube.com/watch?v=pslgvgkq9go

More information

Managing Your Organization s Talent

Managing Your Organization s Talent Survey Results Managing Your Organization s Talent TABLE OF CONTENTS SURVEY OVERVIEW 3 KEY FINDINGS 3 DETAILED ANALYSIS 4 ABOUT THE STUDY 14 ABOUT CONVERGYS 16 ABOUT TRAINING INDUSTRY, INC. 16 ABOUT THE

More information

Recruitment Process Outsourcing:

Recruitment Process Outsourcing: Recruitment Process Outsourcing: What You Should Look for in an RPO Provider James F. McCoy Vice President & RPO Practice Lead It used to be that companies looked exclusively at cost and process to identify

More information

Yet More Deadly Sins of the DIY Cloud

Yet More Deadly Sins of the DIY Cloud Yet More Deadly Sins of the DIY Cloud Demystifying the Build vs. Buy vs. Outsource Decision for Enterprise Apps The Lure of Internal and Outsourced DIY Development The larger an enterprise gets, the more

More information

Contact me personally at (941) 932-0282 (direct) or send me a message on the web form below.

Contact me personally at (941) 932-0282 (direct) or send me a message on the web form below. Michael Bovaird Headhunter & Staffing Specialist If you are an employer looking for temporary or contract staff for your company in the area of SAP, JAVA, BI or IT Staffing, contact me and I will find

More information

Quantifying HR: Basics of HR Analytics Carrie L. Riggle David B Turetsky

Quantifying HR: Basics of HR Analytics Carrie L. Riggle David B Turetsky Quantifying HR: Basics of HR Analytics Carrie L. Riggle David B Turetsky Contact Information David B Turetsky, HCS ADP, LLC. Vice President, Chief Product Officer, ADP DataCloud Cell: +1 (508) 287-3474

More information

Factoring. from a Business Owner s Perspective

Factoring. from a Business Owner s Perspective Factoring from a Business Owner s Perspective History Factoring Basics Factoring is the act of selling an asset at a discount for the advantage of immediate cash. As a business, it has been around for

More information

HR and Recruiting Stats That Make You Think. A Statistical Reference Guide for Talent Acquisition Professionals

HR and Recruiting Stats That Make You Think. A Statistical Reference Guide for Talent Acquisition Professionals 50 HR and Recruiting Stats That Make You Think Introduction Employer branding, employee engagement, social recruiting, transparency and Millennials are among the most important trends and topics impacting

More information

PI WorldWIde recruitment and retention trends survey Q2 2015

PI WorldWIde recruitment and retention trends survey Q2 2015 PI Worldwide Recruitment and Retention Trends Survey Q2 2015 Respondent Details Industries Variety of industries, with the majority of respondents from Business Support and Logistics, Education, Finance

More information

THE NEW GENERATION OF SUCCESSION PLANNING

THE NEW GENERATION OF SUCCESSION PLANNING THE NEW GENERATION OF SUCCESSION PLANNING THE NEW GENERATION OF SUCCESSION PLANNING By Margaret Resce Milkint, Managing Partner, The Jacobson Group Subscribing to the forward-thinking outlook of a realistic

More information

What If Your In-House Physician Recruiting is Not Working? The Benefits of Recruitment Process Outsourcing for Healthcare Organizations

What If Your In-House Physician Recruiting is Not Working? The Benefits of Recruitment Process Outsourcing for Healthcare Organizations What If Your In-House Physician Recruiting is Not Working? The Benefits of Recruitment Process Outsourcing for Healthcare Organizations www.practicematch.com What If Your In-House Physician Recruiting

More information

Taking Care of Your Company s Future: 3 Best Practices for Succession Planning

Taking Care of Your Company s Future: 3 Best Practices for Succession Planning Taking Care of Your Company s Future: 3 Best Practices for Succession Planning Copyright 2008 SuccessFactors, Inc. I. Introduction More successful businesses are embracing succession planning to deepen

More information

Insurance Industry 2015 Employment and Hiring Outlook

Insurance Industry 2015 Employment and Hiring Outlook 1 Insurance Industry 2015 Employment and Hiring Outlook The National Insurance Industry 2015 Employment and Hiring Outlook is the latest in a series of white papers by GreatInsuranceJobs.com. The main

More information

True Stories of Customer Service ROI: The real-world benefits of Zendesk

True Stories of Customer Service ROI: The real-world benefits of Zendesk True Stories of Customer Service ROI: The real-world benefits of Zendesk Introduction Any manager whose business thrives when customers are happy immediately understands the value of excellent customer

More information

Recruiting Metrics Defining, Measuring and Tracking Quantifiable Objectives

Recruiting Metrics Defining, Measuring and Tracking Quantifiable Objectives Understanding Today s Recruiting Metrics Defining, Measuring and Tracking Quantifiable Objectives Metrics. For some Recruiters and Hiring Managers, it s a swear word. For others, it s a coveted term. The

More information

IT & Small Businesses. It can help grow your small business and cut cost where you never thought possible.

IT & Small Businesses. It can help grow your small business and cut cost where you never thought possible. It can help grow your small business and cut cost where you never thought possible. Contents Introduction Cutting Cost Saving Time Creating a Competitive Advantages Conclusion 3 4 9 12 13 2 Title of the

More information

BUSINESS PERFORMANCE GUIDE

BUSINESS PERFORMANCE GUIDE BUSINESS PERFORMANCE GUIDE You might think one recruiting service is the same as the next. Not always. The services recruiting firms provide actually vary quite a bit some do more, some do less. Because

More information

Sample Position Model Human Resources Head

Sample Position Model Human Resources Head KAW KAW Consulting Consultants in Human Resources Sample Position Model Human Resources Head KAW Consulting Wilmington, DE 19803 302-479-7855 e-mail:kawconsulting@compuserve.com KAW Consulting Wilmington,

More information

An Online Application System for Civil Service Employment

An Online Application System for Civil Service Employment An Online Application System for Civil Service Employment Richard K. Enyard, Ph.D., SPHR Eastern Illinois University Sandra E. Bowman Eastern Illinois University William Weber Eastern Illinois University

More information

White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments

White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments A Continuous Improvement Process for Sustainable Customer Satisfaction February 2014 EXCELLENCE IN CUSTOMER EXPERIENCE EVERY

More information

Benefits of the APMP Professional Certification Program to Organizations & Individuals

Benefits of the APMP Professional Certification Program to Organizations & Individuals Benefits of the APMP Professional Certification Program to Organizations & Individuals Table of Contents TABLE OF CONTENTS... 2 INTRODUCTION... 4 THE PROFESSIONAL Certification PROCESS... 5 THE BENEFITS

More information

The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview.

The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview. Telephone Interviewing Tips The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview. Conduct your telephone interview in an area where you can

More information

HR Audit A Checklist to Help Audit Human Resource Practices and Procedures

HR Audit A Checklist to Help Audit Human Resource Practices and Procedures HR Audit A Checklist to Help Audit Human Resource Practices and Procedures Sabrina Baker, PHR Sabrina Baker, PHR is a human resource consultant with Acacia HR Solutions. Before founding the company in

More information

Topic Manufacturing Healthcare Education Retail. Operations Management

Topic Manufacturing Healthcare Education Retail. Operations Management Introducing Modern Techniques Tests how well modern management techniques have been introduced Rationale for Introducing Modern Techniques Tests the motivation and impetus behind changes to operations

More information

Recruitment Process Outsourcing (RPO) Factor or Fad? by Bob Cohen and Sam Sacco

Recruitment Process Outsourcing (RPO) Factor or Fad? by Bob Cohen and Sam Sacco Recruitment Process Outsourcing (RPO) Factor or Fad? by Bob Cohen and Sam Sacco Giving RPO Meaning According to Wikipedia, the free encyclopedia, Recruitment Process Outsourcing (RPO) is a form of business

More information

Succession Planning Process

Succession Planning Process Planning Process INTRODUCTION planning is a systematic approach to: Building a leadership pipeline/talent pool to ensure leadership continuity Developing potential successors in ways that best fit their

More information

WHAT CAN BE MEASURED, CAN BE IMPROVED

WHAT CAN BE MEASURED, CAN BE IMPROVED WHAT CAN BE MEASURED, CAN BE IMPROVED TAKING A CLOSER LOOK AT YOUR CANDIDATE RECRUITING EXPERIENCE MARIA ROSPLOCH AND THOMAS F. KAMINSKY /02 the nearest exit In an ever-increasing struggle to secure top

More information

Chapter 11. The Forex Trading Coach Is Born

Chapter 11. The Forex Trading Coach Is Born Chapter 11 The Forex Trading Coach Is Born The Forex Trading Coach company was officially launched in May 2009 and I decided to go ahead and establish the company and the website as a result of the tremendous

More information

HR Outsourcing: A Step-by-Step Guide to

HR Outsourcing: A Step-by-Step Guide to HR Outsourcing: A Step-by-Step Guide to Overview Get the expertise and help you need to focus entirely on running and growing your business. This guide walks you through the process of hiring a PEO and

More information

Moving on! Not Everyone Is Ready To Accept! The Fundamental Truths Of Retail Trading!

Moving on! Not Everyone Is Ready To Accept! The Fundamental Truths Of Retail Trading! Moving on If you re still reading this, congratulations, you re likely to be in the minority of traders who act based on facts, not emotions. Countless others would have simply denied the facts, and moved

More information

Technology Generation Recruiter on Demand

Technology Generation Recruiter on Demand Technology Generation Recruiter on Demand Who are Technology Generation? Technology Generation are a new generation recruitment firm (pardon the pun) and part of the Generation Recruitment Group. Opened

More information

How Smaller Organizations Can Use Talent Management to Accelerate Organizational Growth and Productivity

How Smaller Organizations Can Use Talent Management to Accelerate Organizational Growth and Productivity How Smaller Organizations Can Use Talent Management to Accelerate Organizational Growth and Productivity Small to mid-sized organizations, whether for profit or not, need a means to manage their talent

More information

Business Continuity Plan Development. By: Jayne Howe, FBCI

Business Continuity Plan Development. By: Jayne Howe, FBCI Business Continuity Plan Development By: Jayne Howe, FBCI Managing Partner THE HOWE PARTNERSHIP Suite #800 2 St. Clair Avenue East Toronto, Ontario CANADA M4T 2T5 Phone: (416) 721-1053 FAX: (416) 513-0348

More information

Email Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits

Email Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits Email Marketing For Small Business How Email Marketing Can Bring In More Customers And Boost Your Profits Introduction If you are a small business owner then you will already know that competition for

More information

Five Ways to Leverage ERP Investment. 5 Ways to Leverage Your ERP Investment Page 1

Five Ways to Leverage ERP Investment. 5 Ways to Leverage Your ERP Investment Page 1 Five Ways to Leverage ERP Investment 5 Ways to Leverage Your ERP Investment Page 1 Most higher education institutions focus on costs, schedules, hardware, software features, and other technology problems

More information

RECRUITMENT MANAGEMENT -

RECRUITMENT MANAGEMENT - THE FUTURE OF RECRUITMENT MANAGEMENT - THE FUNDAMENTALS by Danny D. Kellman MBA This guide shows how recruitment best practices are breaking new ground helping anyone involved with hiring avoid bad hires

More information

HRO - Early Findings and Best-in-Class Talent Management Metrics -

HRO - Early Findings and Best-in-Class Talent Management Metrics - HRO - Early Findings and Best-in-Class Talent Management Metrics - Kevin Martin Vice President and Principal Analyst, Human Capital Management Aberdeen Group October 23, 2008 AberdeenGroup 2007 Human Capital

More information

INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS

INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS WHY TEDS? Fully Integrated TEDS Talent Management Solutions are fully integrated, allowing information to be shared among

More information

Work Force of Tomorrow: How RPO can play a role

Work Force of Tomorrow: How RPO can play a role Work Force of Tomorrow: How RPO can play a role The Changing Talent Landscape With more companies vying for top talent, a reactive approach to recruiting is longer adequate. The company that waits for

More information