DOCUMENT SOS BUSINESS CONTINUITY & DISASTER RECOVERY MEDIA INFORMATION

Transcription

1 DOCUMENT SOS BUSINESS CONTINUITY & DISASTER RECOVERY MEDIA INFORMATION Fr mre infrmatin please cntact the Dcument SOS marketing team n: Tel: (+44) E: W: Dcument SOS Tel: E: 1

2 Table f Cntents THE DISASTER RECOVERY SPECIALIST... 3 DOCUMENT SOS OUR SUCCESS... 4 THE DOCUMENT SOS STORY... 5 DOCUMENT SOS LOCATIONS... 7 CUSTOMER SATISFACTION... 7 FREQUENTLY ASKED QUESTIONS... 9 Dcument SOS Tel: E: marketing@dcumentss.cm 2

3 The Disaster Recvery Specialist We ffer Disaster recvery and restratin 24 hurs a day, 365 days a year. Arund 80% f custmers receive assistance within 2 hurs Dual drying ptins mean that the mst apprpriate and cst effective measures are applied. Up t 6000 files can be restred per week Tw hur restratin turnarund fr key files Mbile Restratin Team can set up in any ffice, anywhere in the wrld t restre key business critical dcuments Wrldwide netwrk f cmplimentary disaster recvery and restratin f Infrmatin Technlgy Building and Cntents Eliminatin f Hazardus Materials Histrical & Valuable Bks and Art Cllectins We can restre yur dcuments at 20% f the replacement cst Cmpetitively priced Dcument SOS Tel: E: marketing@dcumentss.cm 3

4 Dcument SOS Our Success Dcument SOS s expertise in paper restratin is unparalleled due t ur highly trained team f experts in paper cnservatin, micrbilgy and disaster recvery. Our wealth f knwledge ensures that treatments are tailred and apprpriate t the criterin f the damaged items and nt a "ne size fits all" apprach used elsewhere. There is almst nthing that we cannt restre, quickly, efficiently and ecnmically ur success rate is % restratin f water damage 95% frm fire damage 100% Guaranteed Sewage & Muld decntaminatin 60% Charred paper cnslidatin Our success is based n three key areas f expertise. Our ability t set up a restratin team wrldwide using ur 24/7 Mbile restratin service Training in paper cnservatin means we can ffer bth crprate and histric dcument expertise in Business Cntinuity management, disaster recvery supprt, restratin and reinstatement. Our many years f hands-n experience at disaster sites have prvided us with unparalleled ttal disaster recvery and Business Cntinuity services ranging frm building drying t dcument recvery Dcument SOS Tel: E: marketing@dcumentss.cm 4

5 The Dcument SOS Stry Dcument SOS is Eurpe's nly fully cmprehensive disaster recvery and business cntinuity planning service, fr business paperwrk, histrical dcuments, bks and art wrks damaged by fld, fire, muld, dust and explsin. The Cmpany was funded by Gergine Thrburn in She has pineered the field f mass-damaged dcument recvery after 4 years f intense study f Paper Cnservatin at Camberwell Cllege f Art and anther 3 years f research and develpment. In 1995 Dcument SOS develped the Dryfast Chamber. This is the largest dcument drying facility in the wrld, prviding a fast, efficient and cst effective restratin service, based at the peratins center near Dartfrd in Kent. Cutting edge research has resulted in treatments t decntaminate sewage and muld-damaged paper as well as nn-abrasive smke remval techniques and effective de-durisers. Cntinuus prduct develpment is leading t techniques fr treating paper and bks expsed t asbests, acidic gases and ther nxius substances. In 1999 Eurpe's largest Freeze Vacuum Drying machine was installed, specifically t dry and restre water damaged antiquarian bks. It is als used fr fumigatin and insect de-infestatin. Bk and paper restratin is nw a recgnised sectr in disaster recvery and Gergine's expertise has led t her chairing the Special Interest Grup f the disaster recvery trade bdy, the British Damage Management Assciatin. In 1998 Dcument SOS was awarded Millenium Prduct Status fr their success in establishing such a grund breaking and innvative service and were subsequently featured in The Dme. Other innvatins accredited t Dcument SOS include the Member Registratin Scheme set up in 1993, a wrld-first advisry and assistance fulcrum fr archives and libraries, bth mdern and Dcument SOS Tel: E: marketing@dcumentss.cm 5

6 histrical. This has been expanded t create tailred packages fr rganisatins requiring a guaranteed timed respnse in rder t minimise damage. Operating a 24 hur respnse wrldwide, Dcument SOS implements immediate disaster cntrl slutins and precisin disaster recvery. Using state f the art electrnic tracking, any dcument can be lcated and fast-tracked at any time t ensure maximum business cntinuity in the aftermath f an incident whilst greatly mitigating insurance claims. The highly systemised prcedures used by Dcument SOS have achieved the awarding f ISO 9001 accreditatin. Gergine and her team f truble-shters have reinstated damaged dcuments and bks frm natinal tragedies, blue chip cmpanies, libraries and private cllectins wrldwide, saving insurance millins f punds. The Piper Alpha il well tragedy, the B.C.C.I. and the City f Lndn Terrrist Bmbings are a few examples. Dcument SOS's grwing internatinal reputatin led t their invlvement in restring dcuments frm the Wrld Trade Center disaster and the Central Eurpean flds in 2002 as well as restratin wrk n site after the 2004 hurricanes in the Cayman Islands. Dcument SOS innvatins and restratin wrks have earned them internatinal recgnitin and awards such as: Dcument SOS Tel: E: marketing@dcumentss.cm 6

7 Dcument SOS Lcatins Lndn Headquarters Dcument SOS Limited 34 Imex Business Centre Ingate Place Lndn SW8 3NS Restratin Centre Dcument SOS Limited, Nrthend, Park Crner Rad, Betsham, Nr Gravesend KENT, DA13 9LJ Dcument SOS Cld Strage Lcatins Dcument SOS Tel: E: 7

8 Custmer Satisfactin 100% f ur custmers wuld recmmend ur services t thers First Class! Pleasure t deal with, Ultimate prfessinals Many thanks yu saved ur skin!!! Ms Rice, Bramall Cnstructin 100% f ur custmers were happy with the quality f restratin 86% f ur custmers thught the service was very gd value fr mney We didn t knw what t d r hw t start until Dcument SOS came alng and tk ver. Frm there it was easy. Mr Kirkbride Carlisle Plice Dcument SOS was very helpful and respnded very quickly. Our cnsignment was prmptly restred and returned in gd cnditin cnsidering the damage which had ccurred Ms Hbday Birmingham Children s Hspital NHS Trust Eneclann fund yur service, including advice and custmer care, excellent. The results f the wrk dne was very impressive. Everything was dne efficiently and cst effectively. In additin when I first cntacted yu, yur advice was very pertinent and instructive, s many thanks! Ms O Driscll Eneclann Trinity Cllege I intrduced Dcument SOS t a client wh had experienced a severe library fire. Thusands f punds wrth f bks were at risk fllwing bad fire and smke damage. The librarian cncerned was very skeptical that anything culd be saved. I am pleased t reprt that a high percentage f bks were refurbished t her cmplete satisfactin. Dcument SOS will respnd prmptly in the event f an emergency, prviding and efficient, flexible and cst effective service." GAB Rbins UK Ltd, Chartered Lss Adjusters Custmer Service Ratings 100% 80% 60% 40% 20% 0% Excellent Gd Average Pr Ratings Respnse Speed Cmmunicatin Overall Service We fund Dcument SOS t be prfessinal, efficient and prmpt in prviding their services and we wuld definitely use them again." Mndi Dcument SOS Tel: E: marketing@dcumentss.cm 8

9 Frequently Asked Questins Why cnsider paper in tday s technlgical envirnment? Up t 50% f Critical Business Infrmatin is still in hard cpy frmat. Despite the infrmatin technlgy revlutin, paper is still the preferred medium, fr dcuments required fr statutry purpses under Data Prtectin Act 1998, the Finance Act 1994 and the Civil Evidence Act 1995 Hw much is restrable after a disaster? 85-90% f fire damaged paper is restrable and up t 100% f water damaged paper can be restred. Paper is a much mre stable medium n which t stre infrmatin in the lng term. Cntrary t ppular belief it des nt burn easily in a fire and it can withstand cnsiderable water damage. Why use a specialist cmpany? Salvage experts traditinally cme frm an industrial cleaning r fire brigade backgrund and have n in-depth knwledge f paper; its structure, cmpsitin and subsequent reactin t fire and water. Such knwledge is vital fr swift and effective restratin fllwing disaster. Why restre? Restratin reduces business interruptin. Specific dcuments and bks can be treated immediately nsite and reinstated in as little as a ne hur. Cmpanies that lse 60% f their infrmatin are ut f business within 6 mnths. Prmpt reinstatement reduces the insurance claim and cnsequential lss Is dcument restratin expensive? Restratin typically csts apprximately 20% f replacement csts fr example a fire damaged bk can be restred fr as little as 1.50 Why include paper in yur business cntinuity plans? Apprximately 80% f existing Business Cntinuity Plans d nt include hard cpy infrmatin in their business cntinuity plan. Custms and Excise d nt cnsider a fire r fld disaster a reasnable excuse fr nt filing a VAT return. Dcument retentin guidelines recmmend that all paperwrk required fr statutry purpses be kept in hard cpy in case it culd be required in curt Dcument SOS Tel: E: marketing@dcumentss.cm 9