Commander TM Site Controller

Transcription

1 Commander TM Site Controller VRSD Implementation Guide Date: May 7, 2015

2 Commander Site Controller VRSD Implementation Guide May 08, 2015 Verifone, Inc. 88 West Plumeria Drive San Jose, CA Telephone: Printed in the United States of America Verifone, Inc. All rights reserved. No part of this publication covered by the copyrights hereon may be reproduced or copied in any form or by any means - graphic, electronic, or mechanical, including photocopying, taping, or information storage and retrieval systems - without written permission of the publisher. The content of this document is subject to change without notice. The information contained herein does not represent a commitment on the part of Verifone. All features and specifications are subject to change without notice. Verifone, Ruby SuperSystem, and Secure PumpPAY are registered trademarks of Verifone, Inc. Ruby Card, iorder, and Commander Site Controller are trademarks of Verifone. All other brand names and trademarks mentioned in this document are the properties of their respective holders.

3 Commander Site Controller VRSD Implementation Guide Revision History Date July 22, 2014 September 8, 2014 May 7, 2015 Description Initial Documentation Release. Added Connectivity Check section. Added Requesting Upgrade and Configuring the Verifone Enhanced POS Zone Router.

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5 Contents Overview Supported Hardware Configurations and Requirements Supported Hardware Configurations Site Requirements Network Diagram Example Service ID and ASM Contract Installing the Verifone Remote Software Delivery (VRSD) Configuring the Verifone Enhanced POS Zone Router VeriCentre VRSD Connectivity Check Requesting VRSD Upgrade Prerequisites Required Information Requesting the VRSD Upgrade Cancelling the VRSD Upgrade Performing the Auto Upgrade Appendix Configuring the ASA Router i

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7 Overview The Verifone Remote Software Delivery (VRSD) feature allows a site to initiate a complete software upgrade without requiring the presence of a technician (VASC) or intervention from the Verifone HelpDesk. This feature requires an Annual Support Maintenance (ASM) contract. One of the benefits of having the ASM is the automatic delivery of auto-upgrade packages via VRSD using the public Internet. This feature meets PCI requirements and can be used with every PCI compliant version of any application. This guide describes how to set up a site to receive Verifone Remote Software Delivery. Supported Hardware Configurations and Requirements Supported Hardware Configurations Commander Site Controller + Ruby2 Commander Site Controller + Topaz Commander Site Controller + Ruby2 + Topaz Site Requirements Commander Site Controller Router Valid Service ID assigned by Verifone (7 to 20 digits) Note: A valid Service ID must be entered. The correct Service ID is critical for VRSD to connect to the VeriCentre Server. An active Annual Software Maintenance (ASM) contract 1

8 Network Diagram Example 2

9 Service ID and ASM Contract To determine the Service ID and whether the site has an active ASM contract: 1. Log in to the Verifone Premier Porta. 2. Click on View. 3

10 3. Click Lookup Site Services from the menu on the left. 4

11 4. Enter the site information and click Search. 5

12 Service ID Verification of ASM Services 5. The Lookup Site Based Services screen displays showing the Service ID and whether there is an active ASM contract. Record the service ID for use later in the installation. 6

13 Installing the Verifone Remote Software Delivery (VRSD) VRSD is part of the Commander Site Controller base software. There is no user interaction. It runs as a background service. VRSD is installed using the following steps. 1. Configure the router at the site. 2. Perform a normal installation of the Commander Site Controller using the distribution software. 3. At the installer User Input/Confirmation Required screen: a. For the Hard Disk Drive (HDD) configuration, you must choose either KCC (if the HDD is already enabled and formatted) or FCC (if the HDD is not formatted) so that the hard disk will be used. b. Enter the VRSD Service ID assigned to the site. Note: A valid Service ID must be entered. The correct Service ID is critical for VRSD to connect to the VeriCentre Server. Select HDD Configuration Enter valid Service ID 7

14 Configuring the Verifone Enhanced POS Zone Router Note: To configure the Commander Site Controller with the ASA Router, see the Appendix. See the Verifone Enhanced POS Zone Router Installation Guide located at the Verifone Premier Portal > Petro Downloads > PC-Based Applications > Verifone Router Configuration Utility for more information. To test the router configuration, verify that there is a outbound connection by connecting the laptop to the network/switch. In the browser, navigate to URL If the Welcome Web page displays, the router is working correctly. If this address (.116) does not work, contact the Verifone Helpdesk. VeriCentre VRSD Connectivity Check 1. Log into the Premier portal. 2. Click on Connect. 8

15 3. Click on Test VRSD Connectivity. 9

16 4. Search for the Merchant Site information for the VRSD Installation by Service ID, address, or phone number and then click Search Merchant Site. 10

17 5. Click on the site from the list for the VRSD installation. 6. Click Check VRSD Connectivity. The connectivity is performed and a message displays the results. Here are the explanations for results: VRSD Connectivity Check passed. The connectivity check was successful Site has not communicated to VRSD in over 24 hours, please recheck network and agent software configuration, then try again. The connectivity check located an old VeriCentre record. Site not connected, please recheck network and agent software configuration then try again. This means that the VRSD installed terminal did not perform a connectivity check with the VeriCentre server or the connection was down. Check the configuration on the terminal and try again. 11

18 Requesting VRSD Upgrade Prerequisites Site must be enabled for VRSD Site must have current ASM Required Information Site Service ID If the Site's Service ID is unavailable, a. Open a browser and navigate to b. Click Buy Now. c. Click Petroleum. d. Click Lost Registration Lookup. e. Enter the Site information. The Service ID is displayed. Note: This is not a purchase. This only obtains the Service ID. Current Application Version The current application version can be found on the VRSD Product Page at a. Open a browser and navigate to b. Click on Support Channels. c. Click on Petro & Convenience. d. Scroll down to the Product Pages section. Application Name being requested Review Release Update documents located at the VRSD Product Page at See previous bullet for steps. 12

19 Requesting the VRSD Upgrade 1. Open a browser and navigate to and Click on TECH SUPPORT CHAT OR . 13

20 2. Enter the following: a. Select the Department/Category for your Chat/ Petroleum and Convenience. b. Select how would you like to communicate with the Verifone Tech Support: . c. Select Reason for Contacting Us: VRSD Upgrade Request. d. Enter First and Last Name, Phone Number, and Address. e. Select Input Type: Service ID. f. Enter Service ID for the Input Value. g. If any, key in the Existing Case ID. h. Key in a detailed description, for example: Current Application Version: Buypass Requested Application Version: Buypass

21 i. When requesting Upgrades for more than one location, use the spreadsheet below as an example and then attach it before submitting. The Service ID for the first location on the list should be entered for the Input Value field above. j. Click Submit.The following is sent to the address entered above. Hello, This is a system generated to confirm your request for VRSD Software Upgrade has been received. You will receive another within hours providing a status of your request. Thank you for choosing Verifone. Verifone Support Team Within Hours of the Upgrade request, another will be sent notifying the status of the Request and Instructions for applying the upgrade. 15

22 Cancelling the VRSD Upgrade 1. Open a browser and navigate to and Click on TECH SUPPORT CHAT OR . 16

23 2. Enter the following: a. Select the Department/Category for your Chat/ Petroleum and Convenience. b. Select how would you like to communicate with the Verifone Tech Support: . c. Select Reason for Contacting Us: VRSD Upgrade Request. d. Enter First and Last Name, Phone Number, and Address. e. Select Input Type: Service ID. f. Enter Service ID for the Input Value. g. If any, key in the Existing Case ID. h. Key CANCEL in the detailed description box. Note: If the VRSD upgrade request has already been processed, there is a risk that the download has already been scheduled and will be sent. If the site has Checked in, then the download cannot be cancelled. i. If a spreadsheet was submitted in the original request, attach before submitting. j. Click Submit. 17

24 Performing the Auto Upgrade See the Auto Upgrade documents located at the Verifone Premier Portal > Petro Downloads > Feature Reference > General Feature for more information. 18

25 Appendix Configuring the ASA Router Note: This section explains how to configure an ASA Router. The configuration screens may be different for your router. For the Remote Software Delivery to work, the ASA Router at the site must be configured with the following IP addresses and ports. If the site has a router configured, the router must be reconfigured with the existing IP addresses and ports along with the VRSD IP addresses and ports. The following table is used for the External Device Settings (Outbound). IP Source Device First Port (Outbound) Second Port (Outbound) Protocol Site Controller TCP Site Controller TCP Site Controller TCP Site Controller TCP Note: You do not configure Inbound ports for Remote Software Delivery. Inbound ports can be configured, however, for normal router configuration (to allow support access and so forth). The following example shows the Outbound Configuration. 19

26 For complete instructions on configuring the ASA router, refer to the Verifone Router Configuration Utility: Installation and Configuration Guide. You can also refer to the Network Implementation Checklist for the customer (ExxonMobil, Shell, etc.) for whom you are installing VRSD and to the appropriate sections of the Commander Site Controller Network Configuration Guide. To test the router configuration, verify that there is a outbound connection by connecting the laptop to the network/switch. In the browser, navigate to URL If the Welcome Web page displays, the router is working correctly. If this address (.116) does not work, contact the Verifone Helpdesk Verifone, Inc. All rights reserved. No part of this publication covered by the copyrights hereon may be reproduced or copied in any form or by any means - graphic, electronic, or mechanical, including photocopying, taping, or information storage and retrieval systems - without written permission of the publisher. The content of this document is subject to change without notice. The information contained herein does not represent a commitment on the part of Verifone. All features and specifications are subject to change without notice. Verifone, Ruby SuperSystem, and Secure PumpPAY are registered trademarks of Verifone, Inc. Ruby Card, iorder, and Commander Site Controller are trademarks of Verifone. All other brand names and trademarks mentioned in this document are the properties of their respective holders. Verifone Remote Software Delivery Implementation Guide for Commander Site Controller, Rev A May