Mail-to-Fax Installation Guide

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1 Mail-to-Fax Installation Guide Copyright Notice 2013 Diem Technologies. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the written permission of Diem.. All company, brand and product names referenced herein are the property and/or trademarks of their respective companies. Diem Technologies 1227 W. Campbell Road, Suite 301 Richardson, Texas Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted.

2 Diem Mail-to-Fax Installation Guide Page 2 of 15 Table of Contents Product Summary...3 Server Requirements...3 Downloading the Software...3 Installing the Diem Mail-to-Fax Application...5 Configuring the Diem Mail-to-Fax Options...6 Configuring the Diem Mail-to-Fax Service...8 Configuring Exchange 2003 for the FAX and RFAX Address Spaces...9 Configuring Exchange 2007/2010 for the FAX and RFAX Address Spaces...12 Limited Use Software License Agreement...13

3 Diem Mail-to-Fax Installation Guide Page 3 of 15 Product Summary Diem Mail-to-Fax provides a universal outbound interface to RightFax. This interface can be used in a number of different environments. It can be used to replace the RightFax Exchange, Notes and SMTP Connectors and has the following benefits: No third party software needs to be installed on any system (No need to schedule Exchange outages during RightFax upgrades) Firewall-friendly SMTP transport between Exchange/RightFax Works with any SMTP compliant system, future proofing the investment Supports multiple RightFax servers that have disparate user lists Fax enable virtually any enabled MFP device Supports simple fax addressing i.e. "Fax Recipient" < @fax.mycompany.com> Supports Exchange FAX: addressing i.e. [FAX:Fax Recipient@ ] (Exchange GAL business fax contacts use this format) Supports RightFax RFAX: addressing i.e. [RFAX:Fax Recpiient@/FN= ] (RightFax Outlook add-on uses this format) Supports Exchange 5.5, 2000, 2003, 2007, 2010 with all currently supported versions of RightFax It should be noted that FAX: and RFAX: addressing requires the addition of a Microsoft SMTP Connector to the Exchange environment. If simple fax addressing is sufficient, there is no need to make any modifications to the Exchange environment whatsoever. Diem does recommend adding an MX record that points fax.mycompany.com to the RightFax server so users don't need to remember the fax server name. Server Requirements Computer/Processor 3.6 GHz or higher Pentium IV-compatible CPU Memory 2 GB RAM Hard Drive 10 GB Free Space CPU Support Single and dual CPU systems Media Drive CD-ROM or DVD drive Display SVGA or higher resolution monitor w min 800 x 600 resolution Keyboard Required Operating System Windows 2000 SP4 or later, Windows 2003.Net Framework.Net Framework 2.0 or higher Downloading the Software The Diem Mail-to-Fax software is obtained by downloading it from the following location: Once you have saved the DiemMailToFax.zip file to your computer you can right click on it and extract the software files. There is no password on the zip file. Extracting the zip file will create a folder named Diem Mail-to-Fax with the following files inside:

4 Diem Mail-to-Fax Installation Guide Page 4 of 15 ReleaseNotes.txt Setup.exe Setup.msi

5 Diem Mail-to-Fax Installation Guide Page 5 of 15 Installing the Diem Mail-to-Fax Application 1. Double-click the setup.exe application 2. Click the Next button to continue 3. Enter the location where the application should be installed in the Folder text box 4. Select the Everyone radio button if the management application should be installed in the start menu for everyone. 5. Select the Just me radio button if the management application should only be installed in the start menu of the user currently logged in 6. Click the Next button to continue 7. Click the Next button to begin installing the application 8. Click the Close button to complete the application installation

6 Diem Mail-to-Fax Installation Guide Page 6 of 15 Configuring the Diem Mail-to-Fax Options 1. Run the Start Programs Diem Mail-to- Fax Configure Diem Mail-to-Fax application 2. The IP Address section allows the system to be configured to listen for SMTP connections on specific network interfaces of the system. To listen on all interfaces, check the All Addresses check box. Otherwise, highlight the interfaces that should accept SMTP connections. 3. The Work Directory is the location where SMTP messages and attachments will be written temporarily while the system is processing them. 4. The SMTP Smart Host is an optional setting. If specified, all notifications will be submitted through the specified machine. Otherwise, the system will perform MX record lookups internally to determine the SMTP Server servicing the domain of the intended recipient. 5. Click the ellipsis ( ) button next to the License text box to continue. 6. The activation dialog can be used to select a 30- day demo or a permanent license. Select the proper license type and (if permanent) enter the license key provided by Diem. Click the Activate button. The management application will connect to the Diem servers to activate the installation and automatically return to the previous dialog. LICENSING NOTES: During the activation process, the Diem Mail-to- Fax server must have access to the internet. Clicking on the Activate button causes the licensing app to contact a Diem web site to register the product. If a customer chooses to license the product for a 30-day demo, once the 30-day period has elapsed, they cannot license the product again for another 30-day demo. The Diem Mail-to-Fax license is tied directly to the server that the product was originally installed and licensed on. Diem Mail-to-Fax can be uninstalled and reinstalled (without obtaining a new license number) so long as the machine name or MAC address does NOT change. If Diem Mail-to-Fax needs to be re-installed after a machine name or MAC address change, the reseller or customer will need to contact Diem Support to have their license reset to the new server information.

7 Diem Mail-to-Fax Installation Guide Page 7 of Confirm that the license information has been updated and select the RightFax tab to continue 8. The Diem Mail-to-Fax application can be used to service multiple RightFax servers. When an SMTP message is received by the system it checks each RightFax server in turn looking for a user with an address that matches the sender of the message. If a match is found, the user is used as the sender of the fax. 9. The Default Server and Default User fields are used to specify the fax server and user to use when the sender of the cannot be found in any server. If the server is set to (None) or the user specified is not found on the server, an error message is returned to the sender of the . It should be noted that when one or more RightFax servers are offline, the system treats this as though the server does not contain the user. Therefore, while RightFax servers are offline, valid users may receive errors stating that they are not authorized to send faxes. 10. The three buttons above the list of RightFax servers can be used to add, edit and delete server configurations. Double-click the first server in the list to continue.

8 Diem Mail-to-Fax Installation Guide Page 8 of The Server Name text box should contain the IP address or machine name of the RightFax server 12. The Protocol combo box should contain the communication protocol used to communicate with the specified server 13. The Authentication group box contains the method that should be used to authenticate with the RightFax server. If Integrated NT Security is selected, the Diem Mail-to-Fax service should be configured to log in as an NT user that is linked to a RightFax account using the Integrated NT Security option. It should be noted that this account requires RightFax administrator rights since it will be traversing the list of users in the server as well as sending faxes on behalf of any users that submit SMTP messages 14. Click the OK button to save the server configuration and then click the OK button to close the configuration application Configuring the Diem Mail-to-Fax Service 1. By default the startup type of the Diem Mail-to- Fax service is set to Manual. This should be changed to Automatic in most cases. This is done through the Windows Services Control Panel applet

9 Diem Mail-to-Fax Installation Guide Page 9 of Diem recommends setting each server configuration to Integrated NT Security and configuring the service to run as the same account that is running the Captaris Sync Module service 3. Click the OK button to save the service changes and start the service Configuring Exchange 2003 for the FAX and RFAX Address Spaces 1. Open Microsoft Exchange System Manager, right-click on the Connectors node of the desired routing group and select New SMTP Connector from the popup menu 2. The Forward all mail field on the dialog shown to the right should be set to the machine name or IP address of the machine running Diem Mailto-Fax. It should be noted that if the IP address is used, it should be surrounded by square brackets 3. Once the Local bridgeheads list is configured with the appropriate servers, select the Address Space tab to continue.

10 Diem Mail-to-Fax Installation Guide Page 10 of Select whether the address spaces should be effective for the Entire organization or just the current Routing group and then click the Add button to continue 5. Select the Other address type and then click the OK button to continue

11 Diem Mail-to-Fax Installation Guide Page 11 of Enter FAX in the Type field, 1 in the Cost field and * in the Address field and then click the OK button to save the address space 7. Repeat the previous three steps substituting RFAX for FAX in order to add the RFAX address space

12 Diem Mail-to-Fax Installation Guide Page 12 of 15 Configuring Exchange 2007/2010 for the FAX and RFAX Address Spaces 1. Open Exchange Management Shell 2. Execute the following command: new-sendconnector Name <ConnectorName> -DnsRoutingEnabled:$false Smarthosts: <SmartHostIP> Where <ConnectorName> is a descriptive name, i.e. Diem Mail-to-Fax Connector and <SmartHostIP> is one of the IP addresses where Diem Mail-to-Fax will accept SMTP connections. 3. At this point the system will prompt for AddressSpaces[0]. Type FAX:* and then press enter 4. At this point the system will prompt for AddressSpaces[1]: Type RFAX:* and then press enter 5. At this point the system will prompt for AddressSpaces[2]: Press enter.

13 Diem Mail-to-Fax Installation Guide Page 13 of 15 Limited Use Software License Agreement This Limited Use Software License Agreement (this Agreement ) is a legal agreement between you, the enduser, and Diem Technologies, Inc. ( Diem Technologies ). This Agreement relates to your use of the software program MAIL-TO-FAX. BY PERMITTING THE INSTALLATION OF THE SOFTWARE, BY PERMITTING THE LOADING OR RUNNING OF THE SOFTWARE, OR BY PERMITTING THE PLACEMENT OR COPYING OF THE SOFTWARE ONTO YOUR COMPUTER HARD DRIVE, COMPUTER RAM OR OTHER STORAGE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. Prior to use of the Software you must agree to the terms and conditions of this Agreement. If you do not agree with the terms and conditions of this Agreement, you are prohibited from any use of the Software. 1. Grant of License. Subject to the terms and provisions of this Agreement and so long as you fully comply at all times with this Agreement, Diem Technologies grants to you the non-exclusive and limited right to use the Software only in executable or object code form. The term Software includes all elements of the Software, including, without limitation, the Software look and feel and screen displays. You are not receiving any ownership or proprietary right, title or interest in or to the Software or the copyrights, trademarks, or other rights related thereto. For purposes of the first sentence of this section, use means loading the Software into RAM and/or onto computer hard drive, as well as installation of the Software on a hard disk or other storage device, including for use within a network, and means the uses permitted in section 3. herein below. You agree that the Software will not be downloaded, shipped, transferred, exported or re-exported into any country in violation of the U.S. Export Administration Act (or any other law governing such matters) by you or anyone at your direction and that you will not utilize and will not authorize anyone to utilize, in any other manner, the Software in violation of any applicable law. The Software shall not be downloaded or otherwise exported or re-exported into (or to a national or resident of) any country to which the U.S. has embargoed goods or to anyone or into any country who/which are prohibited, by applicable law, from receiving such property. In exercising your limited rights hereunder, you shall comply, at all times, with all applicable laws, regulations, ordinances and statutes. Diem Technologies reserves all rights not granted in this Agreement, including, without limitation, all rights to Diem Technologies trademarks. 2. Prohibitions with Regard to the Software. You, whether directly or indirectly, shall not do any of the following acts: a. rent the Software; b. sell the Software; c. lease or lend the Software; d. distribute the Software by any means, including, but not limited to, Internet or other electronic distribution, direct mail, retail, mail order or other means; e. disassemble, reverse engineer, decompile, modify or alter the Software; f. translate the Software; g. reproduce or copy the Software (except as permitted by section 3. herein below); h. publicly display the Software; i. repair or develop derivative works based upon the Software; or j. remove or alter any notices or other markings or legends, such as trademark or copyright notices, affixed on or within the Software or the Printed Materials (as defined in section 4. below). 3. Permitted Copying. You may make only the following copies of the Software Installation Media: (i) you may copy the Software from web site and/or the CD ROM, which you purchase, onto your computer hard drive; (ii) you may copy the Software from your computer hard drive into your computer RAM; and (iii) you may make one (1) back up or archival copy of the Software on one (1) hard disk. 4. Intellectual Property Rights. Certain printed materials (the Printed Materials ) accompany the Software. The Software, the Printed Materials and all copyrights, trademarks and all other conceivable intellectual property rights related to the Software and the Printed Materials are owned by Diem Technologies and are protected

14 Diem Mail-to-Fax Installation Guide Page 14 of 15 by United States copyright laws, international treaty provisions and all applicable law, such as the Lanham Act. You must treat the Software and the Printed Materials like any other copyrighted material, as required by 17 U.S.C., 101 et seq. and other applicable law. You agree to use your best efforts to see that any user of the Software licensed hereunder and/or the Printed Materials complies with this Agreement. You agree that you are receiving a copy of the Software and the Printed Materials by limited license only and not by sale and that the first sale doctrine of 17 U.S.C. 109 does not apply to your receipt or use of the Software or the Printed Materials. This section shall survive the cancellation or termination of this Agreement. 5. NO DIEM TECHNOLOGIES WARRANTIES. DIEM TECHNOLOGIES DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OF NON-INFRINGEMENT, WITH RESPECT TO THE SOFTWARE, THE PRINTED MATERIALS, THE SOFTWARE IMAGES AND OTHERWISE. THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY. DIEM TECHNOLOGIES DOES NOT WARRANT THAT THE SOFTWARE OR THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE SOFTWARE WILL MEET YOUR SPECIFIC OR SPECIAL REQUIREMENTS. ADDITIONAL STATEMENTS, WHETHER ORAL OR WRITTEN, DO NOT CONSTITUTE WARRANTIES BY DIEM TECHNOLOGIES AND SHOULD NOT BE RELIED UPON. This section shall survive the cancellation or termination of this Agreement. 6. Back-Ups and Operating Environment. By agreeing to the terms of this Agreement, you acknowledge and agree that you have backed-up or made copies of all critical data or programs in use by the computer or network onto which the Software will be installed. Diem Technologies does not warrant that the Software will operate with any other third party software or with any specific operating environment. You agree that you have satisfactorily reviewed the Software and its operational functions. Solely based upon this review, you have agreed to license the Software. You further agree that the operating environment for the Software meets the minimum system operating requirements disclosed by Diem Technologies to you. 7. Governing Law, Venue, Indemnity and Liability Limitation. This Agreement shall be construed in accordance with and governed by the applicable laws of the State of Texas and applicable United States federal law. Exclusive venue for all litigation regarding this Agreement shall be in Dallas County, Texas and you agree to submit to the jurisdiction of the federal and state courts in Dallas County, Texas for any such litigation. You hereby agree to indemnify, defend and hold harmless Diem Technologies and Diem Technologies officers, employees, directors, agents, licensees (excluding you), sub-licensees (excluding you), successors and assigns from and against all losses, lawsuits, damages, causes of action and claims relating to and/or arising from your breach of this Agreement. You agree that your unauthorized use of the Software and/or the Printed Materials, or any part thereof, may immediately and irreparably damage Diem Technologies such that Diem Technologies could not be adequately compensated solely by a monetary award, and in such event, at Diem Technologies option, that Diem Technologies shall be entitled to an injunctive order, in addition to all other available remedies including a monetary award, to prohibit such unauthorized use without the necessity of Diem Technologies posting bond or other security. IN ANY CASE, DIEM TECHNOLOGIES, AND DIEM TECHNOLOGIES OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, REPRESENTATIVES, AGENTS, LICENSEES (EXCLUDING YOU), SUBLICENSEES (EXCLUSING YOU), SUCCESSORS AND ASSIGNS SHALL NOT BE LIABLE FOR LOSS OF DATA, LOSS OF PROFITS, LOST SAVINGS, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES ARISING FROM ANY ALLEGED CLAIM FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT PRODUCT LIABILITY, OR OTHER LEGAL THEORY EVEN IF DIEM TECHNOLOGIES OR ITS AGENT(S) HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES, OR EVEN IF SUCH DAMAGES ARE FORESEEABLE, OR LIABLE FOR ANY CLAIM BY ANY OTHER PARTY. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This section shall survive the cancellation or termination of this Agreement.

15 Diem Mail-to-Fax Installation Guide Page 15 of U.S. Government Restricted Rights. To the extent applicable, the United States Government shall only have those rights to use the Software and the Printed Materials as expressly stated and expressly limited and restricted in this Agreement, as provided in 48 C.F.R through , inclusive. 9. Support of Software. Diem Technologies' only obligation to provide support for the Software is set forth in the Software Support Agreement executed by the parties. You acknowledge and agree that, as a condition to Diem Technologies' agreement to grant you the license described herein, you agree to obtain, at a minimum, one (1) year's service under the Software Support Agreement. 10. General Provisions. Neither this Agreement nor any part or portion hereof shall be assigned or sublicensed by you. Diem Technologies may assign its rights under this Agreement in Diem Technologies sole discretion. Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court of competent jurisdiction, the validity and enforceability of the other provisions shall not be affected thereby. If any provision is determined to be unenforceable by a court of competent jurisdiction, you agree to a modification of such provision to provide for enforcement of the provision s intent, to the extent permitted by applicable law. Failure of Diem Technologies to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision. IMMEDIATELY UPON YOUR FAILURE TO COMPLY WITH OR BREACH OF ANY TERM OR PROVISION OF THIS AGREEMENT, YOUR LICENSE GRANTED HEREIN AND THIS AGREEMENT SHALL AUTOMATICALLY TERMINATE, WITHOUT NOTICE, AND DIEM TECHNOLOGIES MAY PURSUE ALL RELIEF AND REMEDIES AGAINST YOU, WHICH ARE AVAILABLE UNDER APPLICABLE LAW AND/OR THIS AGREEMENT. Immediately upon termination of this Agreement, any and all rights you are granted hereunder shall terminate, you shall have no right to use the Software, or the Printed Materials, in any manner, and you shall immediately destroy all copies of the Software and the Printed Materials in your possession, custody or control, and all rights granted hereunder shall revert, without notice, to and be vested in Diem Technologies. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, YOU UNDERSTAND THIS AGREEMENT, AND UNDERSTAND THAT BY PERMITTING THE INSTALLATION OF THE SOFTWARE, BY PERMITTING THE LOADING OR RUNNING OF THE SOFTWARE, OR BY PERMITTING THE PLACEMENT OR COPYING OF THE SOFTWARE ONTO YOUR COMPUTER HARD DRIVE OR RAM, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. YOU FURTHER AGREE THAT, EXCEPT FOR WRITTEN SEPARATE AGREEMENTS, IF ANY, BETWEEN DIEM TECHNOLOGIES AND YOU, THIS AGREEMENT IS A COMPLETE AND EXCLUSIVE STATEMENT OF THE RIGHTS AND LIABILITIES OF THE PARTIES HERETO RELATING TO THE SUBJECT MATTER HEREOF. THIS AGREEMENT SUPERSEDES ALL PRIOR ORAL AGREEMENTS, PROPOSALS OR UNDERSTANDINGS, AND ANY OTHER COMMUNICATIONS, IF ANY, BETWEEN DIEM TECHNOLOGIES AND YOU RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. ( :Software License Agreement (5.2.02))

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