Managing BlackBerry Enterprise Service 10 version 10.2

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1 Managing BlackBerry Enterprise Service 10 version 10.2 Course details Course code Approximate duration Labs 3 days Labs are included in this course Course overview This course explains how to manage BlackBerry devices, ios devices, and Android devices using BlackBerry Enterprise Service 10. The course includes lectures, hands-on labs, discussions, and exercises to enhance the participant's learning experience. Who should attend This course is designed for the following audience: Partner Technical Support Customer Technical Support Premier Support External Administrators Course objectives Introducing BlackBerry Enterprise Service 10 version 10.2 Explain the purpose of BlackBerry Enterprise Service 10 Describe BlackBerry Enterprise Service 10 architecture Describe how BlackBerry Enterprise Service 10 works with BlackBerry Enterprise Server 5 Explain the difference between the personal space and the work space on a device

2 Introducing the BlackBerry Enterprise Service 10 administration consoles List the BlackBerry Enterprise Service 10 administration consoles Demonstrate and describe the main areas of the BlackBerry Enterprise Service 10 consoles Describe the best practices for administering the BlackBerry Device Service console Describe the best practices for administering the Universal Device Service console Describe the best practices for administering BlackBerry Management Studio Managing licensing Identify where you activate the BlackBerry Enterprise Service 10 licenses Describe the license types for BlackBerry Enterprise Service 10 Specify the administrator account you require to manage licenses Describe the information you can see about the licenses and the BlackBerry Licensing Service in the BlackBerry Management Studio Describe when the licensing server checks for available licenses Describe the compliance state of licenses Describe the license activation methods Describe the main areas of the licensing screens Demonstrate how to determine the available licenses, when licenses will expire, and out of compliance states Describe the device activation types Summarize the options available for controlling how devices activate. Configuring and managing roles Identify where you go to manage roles Explain the purpose of roles List the preconfigured roles Summarize the steps to create and manage roles in the BlackBerry Device Service console Summarize the permissions categories Explain the purpose of administrator accounts and how they differ from user accounts Explain how roles permissions are reconciled when an administrator account is assigned more than one role in the BlackBerry Device Service console Demonstrate how to create and manage an administrator account Setting up your environment to manage devices Describe how to add multiple domains to BlackBerry Management Studio Describe how to connect Microsoft Active Directory and LDAP directory with the BlackBerry Enterprise Service 10 Describe the authentication enhancements available for BlackBerry devices

3 Describe the settings you can configure for the BlackBerry Device Service console, Logging, BlackBerry MDS Connection Service, and the Enterprise Management Web Service Describe how to configure the following device management settings for ios devices and Android devices: Device compliance settings Device communication settings Describe how to configure the following external integration settings for ios devices and Android devices: APNs certificates Company directory settings External SCEP Push server settings Describe how to check if the Secure Work Space feature is enabled and how to test its connection to the BlackBerry Infrastructure Describe how to configure Microsoft ActiveSync gatekeeping for ios devices and Android devices Describe how to configure support for Microsoft ActiveSync gatekeeping Controlling how devices can access your organization's resources Describe profiles and how they are used in the BlackBerry Device Service console Explain the purpose of a SCEP profile in the BlackBerry Device Service console Demonstrate how to create and manage SCEP profiles in the BlackBerry Device Service console Describe how to configure BlackBerry Enterprise Service 10 to allow BlackBerry devices to determine the status of S/ MIME certificates and retrieve recipient s S/MIME certificates from LDAP-enabled servers over the wireless network Explain the purpose of a proxy profile Demonstrate how to create and manage proxy profiles Explain the purpose of a Wi-Fi profile Demonstrate how to create and manage Wi-Fi profiles Explain the purpose of a VPN profile Demonstrate how to configure and manage VPN profiles Explain the purpose of an profile Demonstrate how to create and manage an profile Explain the purpose of Microsoft ActiveSync Demonstrate how to create and manage a Microsoft ActiveSync Explain the purpose of the BlackBerry device Integrity Alert compliance rule Describe how to create and manage Integrity Alert compliance rules for BlackBerry devices Describe the authentication enhancements available for BlackBerry devices Explain the purpose of a CA certificate profile Demonstrate how to create and manage a CA certificate profile Explain the purpose of a client certificate profile for SCEP Create and manage a client certificate profile for SCEP Explain the purpose of a client certificate profile for a shared certificate Create and manage a client certificate profile for a shared certificate

4 Explain the purpose of a compliance profile Demonstrate how to create and manage a compliance profile Explain the purpose of a Global HTTP proxy profile for ios devices Explain the purpose of the Work Space HTTP Proxy profile Controlling the capabilities of your users' devices Explain the purpose of IT policies List the preconfigured IT policies for BlackBerry 10 devices and BlackBerry PlayBook tablets Explain how the BlackBerry Device Service console resolves conflicting IT policies for BlackBerry 10 devices and BlackBerry PlayBook tablets Demonstrate how to rank IT policies for BlackBerry 10 devices and BlackBerry PlayBook tablets Demonstrate how to import and export IT policy data for BlackBerry 10 devices and BlackBerry PlayBook tablets Demonstrate how to preview how an IT policy will be resolved for BlackBerry 10 devices and BlackBerry PlayBook tablets Demonstrate how to view resolved IT policies for BlackBerry 10 devices and BlackBerry PlayBook tablets Demonstrate how to create and configure an IT policy Demonstrate how to copy an IT policy Managing work apps on devices Explain where in the BlackBerry Enterprise Service 10 consoles you would go to manage work apps for BlackBerry devices and ios devices and Android devices Describe the differences between apps installed in the work space and apps installed in the personal space of a BlackBerry device and how you can manage them Explain the purpose of software configurations Demonstrate how to install, update, or remove apps on BlackBerry devices using a software configuration Describe how the BlackBerry Device Service console reconciles multiple software configurations Explain how to manage work apps on ios devices and Android devices Describe how to add secure applications for ios devices and Android devices Demonstrate how to create an application definition and software configuration for ios devices and Android devices Demonstrate how to view whether an app is installed on an ios device and Android device Managing groups Explain the benefit of using groups List the preconfigured groups Given a scenario, decide whether you should create a new group, use an existing group, or customize an existing group Demonstrate how to create a group Demonstrate how to manage a group Demonstrate how to assign a group to a user account

5 Adding devices and users List the methods available to activate BlackBerry devices, ios devices, and Android devices on BlackBerry Enterprise Service 10 List the requirements for each activation method Describe the benefits of each activation method Demonstrate how to configure SMTP settings Demonstrate how to configure device activation settings Demonstrate how to activate a BlackBerry devices, ios devices, and Android devices Describe how to verify whether an activation was successful Demonstrate how to add a user Demonstrate how to add a device Managing users and devices Identify where you go to manage user accounts and devices Describe the information you can view and manage on the user details pages Describe how to assign and delete roles in the BlackBerry Device Service console to user accounts Describe how to assign and delete Wi-Fi and VPN profiles in the BlackBerry Device Service console to user accounts Describe how to assign and delete software configurations in the BlackBerry Device Service console to user accounts Describe how to assign profiles in the Universal Device Service console to user accounts Describe how to assign software configurations in the Universal Device Service console to user accounts Describe how you can you can delete a user across all the services Demonstrate how to manage user accounts Describe how to manage device certificates Introducing high availability Explain the purpose of high availability Describe the architecture of BlackBerry Enterprise Service 10 high availability Describe BlackBerry Enterprise Service 10 database mirroring Describe what health scores and health parameters are Discuss the difference between automatic failover and manual failover List the tasks you should perform after a failover occurs Final labs Demonstrate how to configure for Android devices and ios devices Demonstrate how to activate BlackBerry devices with a work space only Demonstrate how to configure gatekeeping 2013 BlackBerry. All rights reserved. BlackBerry and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Android is a trademark of Google Inc. ios is a trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. ios is used under license by Apple Inc. Microsoft, Active Directory, and ActiveSync are trademarks of Microsoft Corporation. Wi-Fi is a trademark of the Wi-Fi Alliance.All other trademarks are the property of their respective owners. This documentation is provided "as is" and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by BlackBerry Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction

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