On Demand and the Packaged Enterprise Software Market: Competitive Threats and Market Opportunities

Size: px
Start display at page:

Download "On Demand and the Packaged Enterprise Software Market: Competitive Threats and Market Opportunities"

Transcription

1 On Demand and the Packaged Enterprise Software Market: Competitive Threats and Market Opportunities An Enterprise Applications Consulting Market Report Joshua Greenbaum Fall, 2003 EAC 375 South Mayfair Ave. Suite 220 Daly City CA t el fax

2 Table of Contents Introduction... page 1 The Parameters of the Competitive Threat... page 3 Indirect Competition... page 4 Direct Competition... page 5 Recommendations for Action... page 7 Conclusion: Finding the Opportunity...page 11

3 Introduction IBM s On Demand market initiative is an unprecedented campaign by a market leader to redirect the public debate about the future of innovation in favor of a technology, hardware, and services approach that significantly favors IBM and disfavors a large number of companies, many of them long-standing partners of IBM. Enterprise Applications Consulting (EAC) believes that On Demand is nothing less than an attempt to build a case for total account control within the IT market in a way that hearkens back to IBM s glory days of the 1970s and early 1980s. In particular, this initiative severely threatens the market positions of the top packaged applications vendors, despite their almost universal status as official IBM partners. On Demand is based on a recognition that growth for IBM must come from enterprise customers that have heterogeneous systems and conflicting or non-existent loyalty to their existing, non-ibm software and services vendors. These customers require that innovation occur within the context of an established applications and middleware infrastructure (or infrastructures), and that innovation be undertaken incrementally and not require complex, big bang solutions. IBM has positioned On Demand in the software market to be the solution that transcends heterogeneity and the messy conflicts of the applications and middleware market by superimposing IBM s software and consulting services on top of an increasingly commoditized applications infrastructure. In this worldview, packaged applications from vendors such as SAP, Oracle, and PeopleSoft operate at a layer below business innovation or process automation, and are positioned on the commodity side of the business gap that IBM is trying to span with On Demand. In virtually all On Demand presentations that deal with the world of enterprise applications, packaged software is positioned well below the level of innovation and high-value that IBM accords the custom applications and process improvements that are part of the On Demand promise. The Basic Assumptions of On Demand vis-à-vis Packaged Software: Packaged Software is Infrastructure Innovation is Applications Infrastructure-independent and WebSphere Dependent High Value Innovation is Customized, not Packaged Copyright 2003 EAC 1

4 On Demand also threatens all enterprise applications initiatives that seek to capitalize on Web Services opportunities while preserving existing applications investments, and customers. Thus, SAP s NetWeaver and xapp initiatives, to cite SAP s answer to On Demand, are in direct, product-to-product competition with On Demand. Oracle, while less directly aligned against On Demand on the applications side, is also threatened by On Demand, particularly on the database and applications server side. Other vendor efforts, as they emerge, will also be competing directly with On Demand. WebSphere is increasingly positioned as an overall architecture, much like NetWeaver, that serves as the basis for composite applications and for support of heterogeneity, the hallmarks of a services architecture. The integration of the Rational and CrossWorlds product lines, and the ability of IBM to leverage DB2 as part of its competitive positioning, increases the significance of the direct threat to NetWeaver and other applications architectures. WebSphere s applications server installed base in the overall enterprise applications market makes it a major threat to those vendors as well: as the WebSphere brand expands, the upgrade/upsell opportunity for the more complete version of WebSphere makes it a serious contender for customers looking for a platform for innovation and consolidation. Nonetheless, in the long run, EAC believes that the threat to packaged enterprise applications is actually more in the perception, however indirectly delivered, that On Demand is the unique solution for next generation innovation. There is also a definable threat from having to fight a feature/functionality war between WebSphere and competitive platforms like SAP s NetWeaver and other comparable offerings as they emerge from other vendors. It is possible that the top-tier applications vendors could engage in a such a feature/functionality war, but those efforts will be fruitless if IBM continues to claim the innovation high ground as articulated in On Demand s top line messages. If IBM can keep the customer focused on its On Demand solutions, and its disparaging of the value of packaged software, the packaged software vendors advantage as the owners of that software will be gone. IBM will own the account, and the strategic advantage, and the packaged vendor will be just one of many suppliers for commodity applications services. It will be an ironic reversal of the positions that applications and hardware hold in the market today, and one that no doubt would be significant for all concerned. Copyright 2003 EAC 2

5 The Parameters of the Competitive Threat While the On Demand threat is couched in terminology that, for the most part, carefully avoids direct competition with packaged apps vendors, there is little doubt that much of the strategic positioning for On Demand in the applications world comes at the expense of packaged enterprise software. As such, the threat from On Demand comes in two forms: indirect competition and direct competition. For the most part the threat is indirect: IBM maintains a public stance that supports its relations with packaged software companies, an acknowledgement of the billions of dollars IBM earns from working within these vendors ecosystems. But, as we shall see, there are areas where the threat from On Demand is direct and focused on the packaged software vendors core business. For the purposes of this report, On Demand can be seen as two separate, but closely linked initiatives. The first is utility computing and its associated capabilities, such as grid computing and autonomic, self-healing systems. This aspect to On Demand is relatively benign from the packaged software standpoint, as it does not conflict with most vendors packaged software operations. At the point at which any applications vendor wishes to focus its services efforts on outsourcing as a significant line of business, then the outsourcing components of On Demand could become an issue. (This is mostly an issue for Oracle, which has maintained a significant outsourcing business). Regardless, much of the utility-computing aspects of On Demand are either the repositioning of existing capabilities in IBM s storage and server product line or in its outsourcing services, or, as in the case of autonomic computing, so far off into the future as to not be of any particular concern in the next five years, or longer. (In particular, transposing autonomic, grid computing from a hardware and systems software focus to the applications world would necessitate a significant re-architecting of the current generation of enterprise applications at considerable expense to customers, as well as software vendors. EAC believes such a reality, if it ever occurs according to IBM s present vision, is many years in the future.) Innovation through Services-Delivered Customization On Demand s other main focus, and the one that has immediate legitimacy in the applications market today, is on the foundation for technology and business innovation in the enterprise. This broad capability for On Demand encompassing WebSphere and other key software products (Rational, CrossWorlds, Tivoli, Lotus, and DB2) as well as Global Services consulting and outsourcing defines the indirect competitive threat to packaged applications and is the key to Copyright 2003 EAC 3

6 On Demand s brilliance as a marketing initiative. IBM is using the On Demand concept to define both a distant future (autonomic computing) and a very real present (innovation through servicesdelivered customization) that puts IBM, its products, and services, at the forefront of any discussion with any customer or prospect. With a deliberately broad On Demand message as its calling card, IBM sales reps can have a conversation with any executive at any-sized business about a present and future vision based on On Demand. That conversation, fueled by the effects of IBM s $700 million-plus marketing campaign for On Demand, allows IBM to set the agenda and define the parameters of innovation with any enterprise customer, including those of the packaged software vendors. Innovation, according to IBM, is defined not as coming from packaged applications but from custom-developed solutions built on top of an existing packaged applications infrastructure. That infrastructure be it from an SAP, an Oracle, or a PeopleSoft is neither as valuable nor as strategic as the custom applications that IBM will build as part of On Demand. IBM insists that it will continue to promote its partner applications in the market, particularly as part of its consulting and services offerings, and the company continues to do so at the marketing level. IBM s 10,000 software sales specialists, however, aren t compensated for sales of third party software, and therefore EAC expects, at the field sales level, that a consulting-lead development project would be favored over a project that placed a third party composite application instead. This field-level competitive effect will take place outside the public domain. Despite IBM s official position regarding partner, EAC expects this effect to significantly favor IBM services over packaged third party products. Indirect Competition On Demand s focus on innovation through services-delivered customization permeates IBM s marketing messages, and defines a competitive position that pits IBM s custom-developed solutions against SAP s NetWeaver-based xapps, and potentially, similar forthcoming solutions from other packaged software vendors. IBM s messaging regarding this aspect of On Demand, which at its core is about delivering services architecture-based composite custom-applications, has allowed the company to include a variety of current industry hot-buttons into the On Demand umbrella. This includes direct mention of the following concepts in On Demand presentations: Copyright 2003 EAC 4

7 The real-time enterprise Low-cost, improved asset utilization Bridging the gap between business transformation and IT Web services and services architectures Composite applications Process management and innovation In addition to these themes, the language of On Demand includes the terminology of cost control and total cost of ownership. Thus, On Demand presentations talk about such themes as ROI, productivity, revenue enhancement, lower costs, improved efficiency, and quality of service. One of IBM s singular achievements from a marketing standpoint is to roll up all these separate issues and terms into On Demand, and provide On Demand solutions as the answer to the questions posed by these issues. This is key to the indirect threat to packaged applications that is posed by On Demand. IBM has subsumed most of the major marketing themes in the enterprise software market under the On Demand initiative, and is able to engage customers on these themes and thus offer an IBM-centric solution. Indirect competition will also come through the partner channels that IBM has established for the various programs under On Demand. WebSphere poses the biggest threat here: in addition to Global Services, IBM Software is engaging major systems integrators like Cap Gemini Ernst&Young and BearingPoint to work with WebSphere. WebSphere Portal (see Direct Competition below) has more than 150 ISV partners. The WebSphere applications server more closely identified as a competitor of SAP and Oracle, with Siebel, PeopleSoft (and J.D. Edwards), among the many ISV partners for this product. Direct Competition IBM is careful to limit any public mention of direct competition with its top packaged software partners. In every EAC briefing with IBM executives, the strong relationship of On Demand to ISVs was emphasized. Nonetheless, there are a number of examples of the beginnings of direct competition. These can be seen in services offerings such as Application Management Services (AMS) as well as across the WebSphere product offering. Copyright 2003 EAC 5

8 AMS is an important example of the application of IBM s position regarding the commoditization of the enterprise applications market. The main focus of AMS is to help enterprises optimize and transform their applications portfolios, a laudable service that has been part of many systems integrators offerings. The specific competitive threat from AMS is twofold: account control and applications sunsetting, or rationalization. The AMS service, which IBM is rolling out through October 2003, is designed to give IBM consulting the power to transform and rationalize customers applications portfolios through a series of assessment, upgrade, and sunsetting services. This is to include both modern applications and legacy applications. The account control aspects are obvious: in the application transformation example presented to the analyst community at the announcement of AMS, the fictitious customer described by IBM had a series of COBOL applications as well as SAP s R/3. The rationalized environment after an AMS engagement still had R/3 in the portfolio, but the COBOL applications were replaced by other applications based on WebSphere, CrossWorlds, MQ, and other IBM technologies. EAC believes this highlights the direct threat from AMS: R/3 in this example is relegated to infrastructure and innovation is the purview of IBM technologydriven solutions. It is conceivable that IBM could also suggest decommissioning, or sunsetting SAP or other packaged software as part of an AMS engagement. The continuing evolution of WebSphere and its role at the center of On Demand highlight other aspects of the direct competitive threat to packaged software vendors. WebSphere Portal marketing has targeted SAP and Microsoft as the key competitors, according to a February briefing with analysts, and industry analysts were polled in July regarding, among other things, whether they believed that SAP and Oracle were competitors to the IBM Software Group. (BEA, BMC, Computer Associates, HP, Microsoft, and Sun were the other options.) EAC believes that this competitive positioning will only become more direct as NetWeaver evolves, Oracle and PeopleSoft announce similar initiatives, and the packaged software vendors infrastructures become more competitive with WebSphere. The greatest direct threat from WebSphere, however, comes from its positioning as the platform for composite application or xapp-like innovation. WebSphere Business Integration currently offers 48 solution templates for 11 industries, including some, like M&A and an automotive dealer system, that mirror actual or potential xapp offerings from SAP. WebSphere also comes with an unspecified number of accelerators that appear to be model-based templates. These solutions are described as sitting above the applications layer (consisting of packaged software Copyright 2003 EAC 6

9 products) and will compete directly with xapps and other composite applications. Needless to say, WebSphere, when combined with Rational, CrossWorlds, and new functionality within Tivoli (for deployment management) and Lotus (for collaboration), is positioned directly against NetWeaver and future services architecture offerings. EAC believes that, while both SAP and IBM s marketing efforts may continue to avoid direct competition between WebSphere and NetWeaver today, and other packaged applications vendors offering will be similarly positioned, it is obvious that there will be considerable competition in the field. Recommendations for Action From the user standpoint, all other issues being equal, the battle between IBM and the packaged applications vendors boils down to a decision about where the next piece of innovation will emerge, whether from NetWeaver-like platforms from the applications vendors, or IBM s On Demand (or a third party platform like Commerce One s Conductor, though this analysis won t touch on that issue.) This further focuses the competition for innovation between On Demand solutions and composite applications such as SAP s xapps or custom solutions derived from packaged applications. EAC expects customers to evaluate the two competitive offerings along the following parameters: 1. Overall Feature/Functionality 2. Adaptability to Specific Customer Requirements (Including Verticalization) 3. Time to Payback/ROI 4. Integration Complexity and Cost 5. Software License to Services Ratio Of these factors, the software license to services ratio is the single most important metric. Right now, IBM s early experiences building composite-like applications based on WebSphere Integration show a relatively high ratio and overall cost. For example, as of May, IBM reported having developed approximately seven custom retail distribution applications for its customers. The average cost for these applications was $1.3 million, which breaks down to $225,000 for the WebSphere Integration toolkit (WebSphere Integration Server, two collaboration templates, four adapters, and Rational modeling tool components) and $1.075 million for services. This license to services ratio of nearly 1:5 casts WebSphere solutions in a negative light, and should provide packaged applications vendors with guidance as to how to evaluate the relative value of their Copyright 2003 EAC 7

10 offerings. If, for example, a packaged composite application s total cost of ownership rivals these prices, it will be hard to fight against the appeal of high-value, customer-specific custom solutions driven by On Demand s market appeal. Lower license to services ratios, which should derive from lower integration costs and provide faster ROI, will make or break much of the relative competitiveness of composite applications solutions from packaged software vendors. In addition to paying attention to price, packaged software vendors must pay close attention to their installed base. IBM is uniquely capable of challenging these vendors in their installed base since there are a significant number of high-end accounts that are customers of IBM and the packaged software vendors. As this war will be mostly about installed base sales, everything the vendors can do to reinforce ties to those overlap customers will be significant. EAC recommends that more attention be paid to account management and customer loyalty programs as a way to combat the On Demand threat. In addition, EAC believes there are other possible courses of action based on packaged software vendors willingness to confront IBM more directly. These include the following: Fight On Demand Directly. The term On Demand, as far as EAC can tell, has not been copyrighted by IBM and could be used or even co-opted by packaged software vendors as part of their own messaging. (Oracle has already begun to do this with some success.) These vendors can do a lot to be more On Demand-like in their messaging and provide closer direct ties to On Demand through, for example, more direct support for the WebSphere applications server within their products. This is particularly germane for Oracle and SAP, which are competing directly with WebSphere. The packaged applications vendors can take much of the messaging that IBM uses to describe the software side of On Demand and show how well their similar offerings can meet those needs. Part of this effort would necessitate a more direct involvement in applications hosting: EAC believes that this is a key omission in the overall marketing messages of the entire packaged software market, with the sole exception of Oracle, and one that leaves these vendors vulnerable to an important part of the On Demand message. Increase the Pace of Composite Applications and Services Architecture Development. SAP s NetWeaver, the only viable services architecture currently being actively marketed by a major packaged software vendor, is nonetheless still a work in progress. Furthermore, despite a significant effort, the common perception is that SAP, as the perceived market leader in Copyright 2003 EAC 8

11 composite applications, has not put forth a critical mass of xapps nor, importantly, has SAP been able to broadly articulate the all-important license to services costs that will help describe the relative advantage of xapps over custom-developed composite applications. EAC believes that as SAP continues to bring forward NetWeaver as a bona fide development platform and articulate the specifics of the ROI for xapps, SAP will gain in the perception market, to the obvious detriment of its competitors, who currently lag SAP in this arena. SAP is far from having anything resembling a lock on the composite applications market, however, and the issues of which platform and what the expected total cost of ownership for composite applications are far from settled in the market. Indeed, the overall market still needs true leadership regarding cost, ROI, and the extent of the packaged software opportunity in services architectures. The more packaged software vendors can do to take leadership on these issues, the better their competitive position will be vis-à-vis IBM and each other as well. Move More Directly to Provide High-end Consulting Services. This is probably the most expensive and risky proposal here, but one worth articulating. IBM Global Services strength is due largely to the perception that it can provide not just technology consulting but high-end, business consulting as well. These business process-related services reflect the highest possible value proposition for the customer, and to a large extent are part of the shift from horizontal software to highly focused, verticalized or customized approaches. As long as packaged software vendors leave the very top of the business consulting world to others, they risk being marginalized as tool providers, instead of the business change leader or trusted innovator that these vendors envisions their roles to be. While the most extreme solution to this problem would be the acquisition of a major consulting company, there are other ways, such as tighter alliances with existing SI partners (including possible joint ventures) that could help maintain packaged software vendors position as the owner of the business level problems that its customers are trying to solve. Conclusion: Finding the Opportunity The threat of On Demand brings with it opportunity as well. IBM has defined a rich set of themes around On Demand that packaged software vendors could use to their own advantage, as most of what IBM can deliver today on the software side of On Demand can also be offered by these vendors either today (in the case of SAP, and to some extent Oracle) or in the near future. Assuming packaged software vendors options are limited to largely indirect competitive activity, Copyright 2003 EAC 9

12 EAC believes that these vendors could benefit by embracing On Demand and its capabilities while articulating a message of superior relative value. In other words, xapps, NetWeaver, and other possible solutions that can compete with On Demand must reflect the cost advantages that are assumed to be essential to a packaged software approach. This means that the pricing model for packaged solutions must ensure that the license to services ratio be kept low, while maintaining a high degree of functional or vertical specificity. EAC believes this in turn will require a large selection of packaged composite applications in the market. SAP and its packaged software competitors will need as large a third party composite applications market as possible in order to meet the innovation requirements of the large number of markets and functional domains that IBM is targeting. Though this may limit some of these vendors revenue opportunities in the short term, it is preferable to an alternative that pushes the packaged software vendors further down in the innovation stack. Having a potential On Demand consulting project end up as a third party packaged composite application deal would be much more advantageous to packaged software vendors than giving IBM a beachhead into an SAP, Oracle or PeopleSoft account that would allow the rest of the On Demand message and therefore IBM s hegemony to take hold. A successful packaged composite application deployment, even from a third party, would still give the packaged software vendors an important edge. Time is of the essence in this regard. There is evidence that the vaporware aspects of On Demand are beginning to be brought out (see, for example, IBM s New Hook, CIO Magazine, July 1, 2003), at a time when the broader marketing messages behind On Demand are gaining greater credence. EAC believes that timely action by packaged software vendors to indirectly engage IBM and use On Demand messaging for their purposes could yield important benefits just as the NetWeaver initiative is gaining critical mass. Regardless, to ignore the threat from On Demand would be a serious blow to the enterprise software market and the continued ownership of innovation by the packaged software vendors. Copyright 2003 EAC 10

Business Applications and Infrastructure Entwined

Business Applications and Infrastructure Entwined Markets, S. Hayward, B. Burton, J. Comport, Y. Genovese, T. Bittman Research Note 9 July 2003 Business and Infrastructure Entwined Oracle's bid for PeopleSoft encompasses more than applications. It illustrates

More information

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities.

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION

More information

Overview and Frequently Asked Questions

Overview and Frequently Asked Questions Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship

More information

RETHINKING THE IT/BUSINESS PARTNERSHIP TO DRIVE DIGITAL INNOVATION

RETHINKING THE IT/BUSINESS PARTNERSHIP TO DRIVE DIGITAL INNOVATION A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT RETHINKING THE IT/BUSINESS PARTNERSHIP TO DRIVE DIGITAL INNOVATION Copyright 2015 Harvard Business School Publishing. sponsored by RETHINKING THE IT/BUSINESS

More information

The Business Case for Migrating from IBM to the SharePoint Platform: The Cost Advantages

The Business Case for Migrating from IBM to the SharePoint Platform: The Cost Advantages The Business Case for Migrating from IBM to the SharePoint Platform: The Cost Advantages JULY 2011 Visit www.piquesolutions.com to learn more about our market research and consulting services. 795 Folsom

More information

IBM Software A Journey to Adaptive MDM

IBM Software A Journey to Adaptive MDM IBM Software A Journey to Adaptive MDM What is Master Data? Why is it Important? A Journey to Adaptive MDM Contents 2 MDM Business Drivers and Business Value 4 MDM is a Journey 7 IBM MDM Portfolio An Adaptive

More information

Magic Quadrant for Application Platform Suites, 2Q03

Magic Quadrant for Application Platform Suites, 2Q03 Markets, Y. Natis, M. Pezzini, G. Phifer, C. Haight, M. Driver Research Note 5 May 2003 Magic Quadrant for Application Platform Suites, 2Q03 Application platform suites are incrementally assembled or bought

More information

Navigating the Road to Growth and Success

Navigating the Road to Growth and Success IBM Global Business Services Navigating the Road to Growth and Success Bringing innovation and affordable solutions to the midmarket Midsize Business Table of contents Defining the midmarket........................................................................

More information

Looking for Cash: Warranty Management Is a Good Place To Start

Looking for Cash: Warranty Management Is a Good Place To Start Looking for Cash: Warranty Management Is a Good Place To Start Thursday, August 28, 2003 Marc McCluskey The Bottom Line: Invest in automation and integration for the warranty management process to free

More information

ActiveMatrix Extending Virtualization benefits over Your Service Architecture. Joaquim F. Carvalho Senior Solution Consultant TIBCO Software Inc.

ActiveMatrix Extending Virtualization benefits over Your Service Architecture. Joaquim F. Carvalho Senior Solution Consultant TIBCO Software Inc. ActiveMatrix Extending Virtualization benefits over Your Service Architecture Joaquim F. Carvalho Senior Solution Consultant TIBCO Software Inc. The Business/IT Gap Business Needs Service Management Customer

More information

Market Maturity. Cloud Definitions

Market Maturity. Cloud Definitions HRG Assessment: Cloud Computing Provider Perspective In the fall of 2009 Harvard Research Group (HRG) interviewed selected Cloud Computing companies including SaaS (software as a service), PaaS (platform

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

The Business Case for Migrating from Oracle to the SharePoint Platform: The Cost Advantages

The Business Case for Migrating from Oracle to the SharePoint Platform: The Cost Advantages The Business Case for Migrating from Oracle to the SharePoint Platform: The Cost Advantages JULY 2011 Visit www.piquesolutions.com to learn more about our market research and consulting services. 795 Folsom

More information

Vendor Ratings, VDR-19-8225 Thomas Bittman

Vendor Ratings, VDR-19-8225 Thomas Bittman Vendor Ratings, Thomas Bittman Research Note 14 April 2003 Vendor Rating: IBM Rates Positive for Strategy, Portfolio IBM has a broad product portfolio with successful products in key areas. On demand is

More information

HP Application Outsourcing flexible solutions for your changing global business

HP Application Outsourcing flexible solutions for your changing global business HP Application Outsourcing flexible solutions for your changing global business Wish you could spend less time maintaining applications and more time growing your business? We can help. Applications are

More information

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader IGG-04092003-04 M. Nicolett Article 9 April 2003 CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader Vendors in the Gartner IT Security Management Magic Quadrant for 1H03 are driven

More information

Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service.

Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service. Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service. > ATTRACT AND RETAIN HIGHLY PROFITABLE CUSTOMERS > PROVIDE SEAMLESS CROSS-CHANNEL SHOPPING > EXTEND CAPABILITIES

More information

Charles Phillips. President Oracle Corporation

<Insert Picture Here> Charles Phillips. President Oracle Corporation Charles Phillips President Oracle Corporation Oracle Corporation World s largest enterprise software vendor $18 billion revenue, FY07 300,000 global customers 235,000 Oracle Database

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information

Connectivity and integration Executive brief. Optimize the potential of ERP systems through IBM SMART SOA integration strategies.

Connectivity and integration Executive brief. Optimize the potential of ERP systems through IBM SMART SOA integration strategies. Connectivity and integration Executive brief Optimize the potential of ERP systems through IBM SMART SOA integration strategies. Page 2 Contents 2 Executive overview 3 A problem of integration 4 How this

More information

SAP NetWeaver. SAP NetWeaver

SAP NetWeaver. SAP NetWeaver SAP NetWeaver SAP NetWeaver POWERED BY SAP NetWeaver The SAP NetWeaver technology platform is a comprehensive integration and application platform that helps reduce your total cost of ownership (TCO).

More information

The Eight Dimensions of Customer Experience for Financial Services

The Eight Dimensions of Customer Experience for Financial Services WHITE PAPER: FINANCIAL SERVICES The Eight Dimensions of Customer Experience for Financial Services OCTOBER 2007 Table of Contents Executive Summary SECTION 1 2 Financial Institutions Shift Their Focus

More information

Strategy for Application Modernization A Summa White Paper

Strategy for Application Modernization A Summa White Paper Strategy for Application Modernization A Summa White Paper Summa 925 Liberty Avenue, 6 th Floor Pittsburgh, PA 15222 (p) 412.258.3300 (f) 412.258.3299 www.summa tech.com Why Modernize? My customers want

More information

Dell's Storage Services Offerings: Strengthening the Customer Experience and Growing Customer Loyalty in a Highly Competitive Market Space

Dell's Storage Services Offerings: Strengthening the Customer Experience and Growing Customer Loyalty in a Highly Competitive Market Space VENDOR PROFILE Dell's Storage Services Offerings: Strengthening the Customer Experience and Growing Customer Loyalty in a Highly Competitive Market Space Paul Hughes IDC OPINION Global Headquarters: 5

More information

Size Matters The Effective Use of Scale

Size Matters The Effective Use of Scale Software Leadership for the Next Decade Merv Adrian, Principal, IT Market Strategy www.itmarketstrategy.com To thrive in the next decade, software vendors must deal with the emerging maturity of the information

More information

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success Industry models for insurance The IBM Insurance Application Architecture: A blueprint for success Executive summary An ongoing transfer of financial responsibility to end customers has created a whole

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

Enterprise Mobility Orchestrator. Your Business. Always On.

Enterprise Mobility Orchestrator. Your Business. Always On. Enterprise Mobility Orchestrator Your Business. Always On. Introduction Capgemini and Sogeti offer end-to-end Mobile Solutions for mobile strategy and services as your Enterprise Mobility Orchestrator.

More information

Elastic Cloud Infrastructure:

Elastic Cloud Infrastructure: WHITE PAPER Elastic Cloud Infrastructure: Agile, Efficient and Under Your Control - 1 - INTRODUCTION Most businesses want to spend less time and money building and managing infrastructure to focus resources

More information

The Journey to High Performance. Transforming Accenture s IT Services

The Journey to High Performance. Transforming Accenture s IT Services The Journey to High Performance Transforming Accenture s IT Services Like many of the clients it serves, Accenture's internal information technology (IT) function supports a large, global workforce, with

More information

The Hidden Costs of Oracle Applications: The Return on Investment that Doesn t Add Up

The Hidden Costs of Oracle Applications: The Return on Investment that Doesn t Add Up The Hidden Costs of Oracle Applications: The Return on Investment that Doesn t Add Up Joshua Greenbaum, Principal Enterprise Applications Consulting Fall, 2011 Enterprise Applications Consulting www.eaconsult.com

More information

FREQUENTLY ASKED QUESTIONS. Oracle Applications Strategy

FREQUENTLY ASKED QUESTIONS. Oracle Applications Strategy FREQUENTLY ASKED QUESTIONS Oracle Applications Strategy The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

Application Modernization: Do Service Providers Play Variations on the Same Tune? (Excerpt from IDC #210518)

Application Modernization: Do Service Providers Play Variations on the Same Tune? (Excerpt from IDC #210518) EXCERPT Application Modernization: Do Service Providers Play Variations on the Same Tune? (Excerpt from IDC #210518) Rona Shuchat Marianne Hedin IN THIS EXCERPT Global Headquarters: 5 Speen Street Framingham,

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

www.em-i.com Dr. Donn Di Nunno

www.em-i.com Dr. Donn Di Nunno GOVERNANCE AND TECHNOLOGY CONSULTING W H I T E P A P E R www.em-i.com Business Solutions That Raise Performance Outcomes Written By: Dr. Donn Di Nunno Engineering, Management & Integration, Inc. 455 Spring

More information

8/25/2008. Chapter Objectives PART 3. Concepts in Enterprise Resource Planning 2 nd Edition

8/25/2008. Chapter Objectives PART 3. Concepts in Enterprise Resource Planning 2 nd Edition Concepts in Enterprise Resource Planning 2 nd Edition Chapter 2 The Development of Enterprise Resource Planning Systems Chapter Objectives Identify the factors that led to the development of Enterprise

More information

Management Update: Powerhouse Vendors Implement Document Management

Management Update: Powerhouse Vendors Implement Document Management IGG-10302002-04 G. Landers, K. Shegda, D. Logan Article 30 October 2002 Management Update: Powerhouse Vendors Implement Document Management Interest within enterprises is growing in the management of unstructured

More information

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers RESEARCH REPORT Executive Summary: Navigant Research Leaderboard Report: Assessment of Strategy and Execution for 16 NOTE: This document is a free excerpt of a larger report. If you are interested in purchasing

More information

Elastic Private Clouds

Elastic Private Clouds White Paper Elastic Private Clouds Agile, Efficient and Under Your Control 1 Introduction Most businesses want to spend less time and money building and managing IT infrastructure to focus resources on

More information

Delivering Vertical Solutions to a Global Market

Delivering Vertical Solutions to a Global Market PARTNERSHIP Microsoft Dynamics AX Microsoft Dynamics Industry Solutions Delivering Vertical Solutions to a Global Market White Paper July 2007 http://www.microsoft.com/dynamics/ax/product/industrysolutions.mspx

More information

Enterprise Software Licensing End User Perspective

Enterprise Software Licensing End User Perspective Enterprise Software Licensing End User Perspective OVERVIEW As the storage industry evolves, greater emphasize is being placed on improving the management of the storage subsystem in the SAN environment

More information

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,

More information

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)

More information

Overview and Frequently Asked Questions

Overview and Frequently Asked Questions Overview and Frequently Asked Questions OVERVIEW On January 27, 2010, Oracle announced it finalized its acquisition of Sun Microsystems. Oracle is committed to Sun s business, including continued focus

More information

Full Suite vs. Best-in-Class?

Full Suite vs. Best-in-Class? A DSG WHITE PAPER Full Suite vs. Best-in-Class? DSG s Guide to an Age-old Debate Copyright 2013. All Rights Reserved. Demand Solutions Group. Introduction For as long as there has been Customer Relationship

More information

Tivoli Automation for Proactive Integrated Service Management

Tivoli Automation for Proactive Integrated Service Management Tivoli Automation for Proactive Integrated Service Management Gain advantage with Tivoli Automation portfolio Optimizing the World s Infrastructure 24 October 2012, Moscow 2012 IBM Corporation Acknowledgements,

More information

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience

More information

Red Hat and the Telecommunications

Red Hat and the Telecommunications Red Hat and the Telecommunications Industry Abstract The telecommunications industry is currently in a period of unprecedented change and opportunity. The flexibility, transparency, and broad vendor support

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 2013 North North American American Contact SSL Certificate Center Systems Product Company Leadership of the Year Award Award 2014 Frost & Sullivan 1 We Accelerate

More information

Solutions for On Demand Business. The choice is clear: IBM and Oracle Applications

Solutions for On Demand Business. The choice is clear: IBM and Oracle Applications Solutions for On Demand Business The choice is clear: IBM and Oracle Applications DON T BASE TODAY S DECISION ON LAST WEEK S INFORMATION. Competitive advantage is not just a matter of what you know, but

More information

Why the future of the cloud is open Gordon Haff

Why the future of the cloud is open Gordon Haff Why the future of the cloud is open Gordon Haff EXECUTIVE SUMMARY Choosing how to build a hybrid cloud is perhaps the most strategic decision IT leaders will make this decade. It s a choice that will determine

More information

Product Information Management An Engine Driving Omni- Channel Success

Product Information Management An Engine Driving Omni- Channel Success Product Information Management An Engine Driving Omni- Channel Success ecommerce Trends from a Product Management Perspective: arvato Systems North America 6 East 32nd Street, New York, New York 10016

More information

Three simple steps to effective service catalog and request management

Three simple steps to effective service catalog and request management Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive

More information

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products IBM Maintenance Services managed maintenance solution for Cisco products agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance

More information

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today

More information

IBM Cloud: Rethink IT. Reinvent business.

IBM Cloud: Rethink IT. Reinvent business. Software Group Thought Leadership White Paper June 2011 IBM Cloud: Rethink IT. Reinvent business. 2 IBM Cloud: Rethink IT. Reinvent Business. CIOs and senior IT executives increasingly examine cloud computing

More information

SENTINEL MANAGEMENT & MONITORING

SENTINEL MANAGEMENT & MONITORING MANAGEMENT & MONITORING Network Monitoring Server Monitoring Database Monitoring Application Monitoring End User Response Time Monitoring Virtualisation Monitoring VOIP Monitoring SLA Monitoring Knowing

More information

What is Open Source? Open source is defined by three key components:

What is Open Source? Open source is defined by three key components: Integrating Open Source into your business To help businesses deal with the complexity of globalization, unanticipated opportunities, unexpected threats, competitive demands and fiscal constraints, a business

More information

OMNICHANNEL RETAILING: FROM VISION TO REALITY

OMNICHANNEL RETAILING: FROM VISION TO REALITY OMNICHANNEL RETAILING: FROM VISION TO REALITY Exploring how to meet the critical need for bringing superior anytime, anywhere shopping journeys to life For more information visit ncr.com or contact us

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

ITG Executive Summary

ITG Executive Summary ITG Executive Summary October 2008 VALUE PROPOSITION FOR IBM SOFTWARE PREMIUM SUPPORT SERVICES: QUANTIFYING THE COST/BENEFIT CASE Why Premium Support? What is the value of an IBM Premium Support contract?

More information

Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment?

Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment? Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment? How Can You Gear-up For Your MDM initiative? Tamer Chavusholu, Enterprise Solutions Practice

More information

GLOBAL PARTNER TRAINING

GLOBAL PARTNER TRAINING GLOBAL PARTNER TRAINING Introducing Red Hat Enterprise Linux 6 November 2010 The RHEL Team Agenda The market opportunity and landscape Introducing Red Hat Enterprise Linux 6 Key features and benefits Product

More information

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration.

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration. A discussion of information integration solutions November 2005 Deploying a Center of Excellence for data integration. Page 1 Contents Summary This paper describes: 1 Summary 1 Introduction 2 Mastering

More information

RESEARCH NOTE THE EVOLVING BUSINESS CASE FOR TIER-1 ERP IN MIDSIZE COMPANIES

RESEARCH NOTE THE EVOLVING BUSINESS CASE FOR TIER-1 ERP IN MIDSIZE COMPANIES RESEARCH NOTE THE EVOLVING BUSINESS CASE FOR TIER-1 ERP IN MIDSIZE COMPANIES THE BOTTOM LINE Today, usability improvements and rapid implementation tools that simplify deployments make enterprise applications

More information

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources

More information

Automated Business Intelligence

Automated Business Intelligence Automated Business Intelligence Delivering real business value,quickly, easily, and affordably 2 Executive Summary For years now, the greatest weakness of the Business Intelligence (BI) industry has been

More information

Horizontal Integration - Unlocking the Cloud Stack. A Technical White Paper by FusionLayer, Inc.

Horizontal Integration - Unlocking the Cloud Stack. A Technical White Paper by FusionLayer, Inc. Horizontal Integration - Unlocking the Cloud Stack A Technical White Paper by FusionLayer, Inc. August 2013 Copyright 2015 FusionLayer, Inc. All rights reserved. No part of this publication may be reproduced,

More information

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology

More information

SAP Thought Leadership SAP Customer Relationship Management. Strengthen the Brand and Improve

SAP Thought Leadership SAP Customer Relationship Management. Strengthen the Brand and Improve SAP Thought Leadership SAP Customer Relationship Management Enhancing the Customer Experience with Loyalty Management Strengthen the Brand and Improve Customer Retention Executive Summary Satisfying Customers,

More information

Business Performance Management

Business Performance Management Business Performance Management Beth T. Smith Vice President, IBM Business Performance Management Agenda Business performance management market Business performance management from IBM Why IBM for business

More information

Enterprise Applications Lifecycle Management

Enterprise Applications Lifecycle Management Enterprise Applications Lifecycle» Solutions and services overview HIGH-QUALITY SOLUTIONS Our Enterprise Application Services Framework» Enterprise Application Lifecycle Business and IT Senior / Steering

More information

A HISTORICAL PERSPECTIVE ON THE TELECOMMUNICATION SERVICES INDUSTRY: LESSONS LEARNED WHITE PAPER

A HISTORICAL PERSPECTIVE ON THE TELECOMMUNICATION SERVICES INDUSTRY: LESSONS LEARNED WHITE PAPER A HISTORICAL PERSPECTIVE ON THE TELECOMMUNICATION SERVICES INDUSTRY: WHITE PAPER by Xavier Van de Lanotte President, VXTConsulting, Inc. Miami May, 2002 The telecommunication industry landscape has significantly

More information

Digital Strategy. How to create a successful business strategy for the digital world.

Digital Strategy. How to create a successful business strategy for the digital world. Digital Strategy How to create a successful business strategy for the digital world. Digital Strategy Overview Every business today needs a digital strategy. Products and services need to be digitally

More information

CLOSING THE I.T. DELIVERY GAP IN GOVERNMENT WITH SECURE, HYBRID CLOUD

CLOSING THE I.T. DELIVERY GAP IN GOVERNMENT WITH SECURE, HYBRID CLOUD WHITEPAPER CLOSING THE I.T. DELIVERY GAP IN GOVERNMENT WITH SECURE, HYBRID CLOUD Gordon Haff EXECUTIVE SUMMARY Even more significant, CIOs report that a quarter of IT spending will happen outside the IT

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

WHITE PAPER Business Performance Management: Merging Business Optimization with IT Optimization

WHITE PAPER Business Performance Management: Merging Business Optimization with IT Optimization Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Performance Management: Merging Optimization with IT Optimization Sponsored by: IBM Paul

More information

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers RESEARCH REPORT RESEARCH REPORT Executive Summary: Navigant Research Leaderboard Report: Assessment of Strategy and Execution for 15 NOTE: This document is a free excerpt of a larger report. If you are

More information

Cloud vs. On Premise: Is there a Middle Ground?

Cloud vs. On Premise: Is there a Middle Ground? Cloud vs. On Premise: Is there a Middle Ground? Building Multi Channel Business Applications without Re Coding Magic Software March 2010 Magic Software is a trademark of Magic Software Enterprises Ltd.

More information

Magic Quadrant for Integrated Document Management, 2003

Magic Quadrant for Integrated Document Management, 2003 Magic Quadrant for Integrated Document Management, 2003 Document management has moved to the forefront of many enterprises' purchasing lists. Our 2003 Magic Quadrant explains the complexities of the integrated

More information

SmartStack for Oracle s JD Edwards EnterpriseOne with Cisco. Nimble Storage Alliance Gary Chan

SmartStack for Oracle s JD Edwards EnterpriseOne with Cisco. Nimble Storage Alliance Gary Chan SmartStack for Oracle s JD Edwards EnterpriseOne with Cisco Nimble Storage Alliance Gary Chan % of TAM The Need for Converged Infrastructure Best of breed stacks becoming more popular than single vendor

More information

See what cloud can do for you.

See what cloud can do for you. See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What

More information

IBM WebSphere application integration software: A faster way to respond to new business-driven opportunities.

IBM WebSphere application integration software: A faster way to respond to new business-driven opportunities. Application integration solutions To support your IT objectives IBM WebSphere application integration software: A faster way to respond to new business-driven opportunities. Market conditions and business

More information

Integrating SharePoint with Lotus Notes: Strategic Coexistence

Integrating SharePoint with Lotus Notes: Strategic Coexistence Integrating SharePoint with Lotus Notes: Strategic Coexistence July 2008 Contents Executive Summary...2 Proliferation of SharePoint Sites...2 Lotus Notes Users' Pains...3 Enterprise Dilemmas and Pains...4

More information

The Importance of Data Quality for Intelligent Data Analytics:

The Importance of Data Quality for Intelligent Data Analytics: The Importance of Data Quality for Intelligent Data Analytics: Optimizing the Financial and Operational Performance of IT White Paper IT decisions are only as good as the data they re based on. And that

More information

Transformational Outsourcing: Responding to change in the e-business marketplace

Transformational Outsourcing: Responding to change in the e-business marketplace May 2001 Transformational Outsourcing: Responding to change in the e-business marketplace Prepared for IBM Global Services Page 2 Contents 2 Trends and directions 4 Outsourcing: The new wish list 5 What

More information

Lenovo System x servers achieve top customer satisfaction scores in 1Q15. May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.

Lenovo System x servers achieve top customer satisfaction scores in 1Q15. May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. Lenovo System x servers achieve top customer satisfaction scores in 1Q15 May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x customer satisfaction scores surpass those of Dell and

More information

IP Contact Center: Realize the Full Business Potential of IP Contact Centers

IP Contact Center: Realize the Full Business Potential of IP Contact Centers IP Contact Center: Realize the Full Business Potential of IP Contact Centers WHITEPAPER The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on

More information

{The High Cost} of Legacy ERP Systems. plantemoran.com

{The High Cost} of Legacy ERP Systems. plantemoran.com {The High Cost} of Legacy ERP Systems plantemoran.com Many organizations have come to realize that while ERP software doesn t appear to generate direct revenue, it can significantly impact financial performance.

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

The Future of Payments 2015: Financial Institutions. The Payments Value Chain is Driven by Customers

The Future of Payments 2015: Financial Institutions. The Payments Value Chain is Driven by Customers The Future of Payments 2015: Financial Institutions The Payments Value Chain is Driven by Customers 1 Catalyst Payments Are at a Crossroads The payments market is changing. From cash to checks, to charge

More information

Innovate automotive design and improve productivity, sales and services to grow and reach new markets.

Innovate automotive design and improve productivity, sales and services to grow and reach new markets. Software for the automotive industry Executive brief Innovate automotive design and improve productivity, sales and services to grow and reach new markets. 2 Innovate automotive design and improve productivity,

More information

IT Security Management Market Trends

IT Security Management Market Trends Markets, M. Nicolett Research Note 24 March 2003 The IT Security Management Magic Quadrant Lacks Leaders Vendors in the Gartner 1H03 IT Security Management Magic Quadrant are being driven by the need for

More information

TBR. Open Standards Are Dissolving Cloud Silos. May 2012. Author: Elizabeth Hedstrom Henlin, Software Analyst elizabeth.hedstromhenlin@tbri.

TBR. Open Standards Are Dissolving Cloud Silos. May 2012. Author: Elizabeth Hedstrom Henlin, Software Analyst elizabeth.hedstromhenlin@tbri. Open Standards Are Dissolving Cloud Silos May 2012 Author: Elizabeth Hedstrom Henlin, Software Analyst elizabeth.hedstromhenlin@tbri.com TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. Contents

More information

CLOUD SERVICES INFOSYS ANALYST MEET CORPORATE PARTICIPANTS ANALYSTS. November 2, 2010. Vishnu Bhat VP & Head Systems Integration

CLOUD SERVICES INFOSYS ANALYST MEET CORPORATE PARTICIPANTS ANALYSTS. November 2, 2010. Vishnu Bhat VP & Head Systems Integration INFOSYS ANALYST MEET CLOUD SERVICES November 2, 2010 CORPORATE PARTICIPANTS VP & Head Systems Integration ANALYSTS Trip Chowdhry Global Equities Research Jamie Friedman Susquehanna Ashwin Shirvaikar Citi

More information

IT Infrastructure and Platforms

IT Infrastructure and Platforms Chapter 6 IT Infrastructure and Platforms 6.1 2006 by Prentice Hall OBJECTIVES Define IT infrastructure and describe the components and levels of IT infrastructure Identify and describe the stages of IT

More information

Linux Continues to Gain Momentum in Enterprise Server Market

Linux Continues to Gain Momentum in Enterprise Server Market Research Brief Linux Continues to Gain Momentum in Enterprise Server Market New research confirms that the server OS is gaining strength for a growing array of critical business applications, driven heavily

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud

More information

SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS

SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS BUSINESS INTELLIGENCE FOR ORACLE APPLICATIONS AND TECHNOLOGY SAP Solution Brief SAP BusinessObjects Business Intelligence Solutions 1 SAP BUSINESSOBJECTS

More information

Strategic Key Account Management

Strategic Key Account Management Strategic Key Account Management Page 1 How Economic and Technological Changes Have Made Key Account Management a Strategic Imperative In the 1970s, companies like Xerox and IBM started to address their

More information