SMARTDEPLOY ENTERPRISE USER S GUIDE

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1 SMARTDEPLOY ENTERPRISE USER S GUIDE PC Break-Fix New Employees / PC Refresh Windows Migration 1

2 Table of Contents About SmartDeploy Enterprise... 4 Introduction... 4 Installation... 5 System Requirements... 5 Install SmartDeploy... 5 Install a Virtualization Application... 5 Use the License Wizard... 5 SmartDeploy Enterprise Quick Start Guide... 5 Using SmartDeploy Enterprise... 6 Build Wizard... 6 Best practices when creating master installations for the Build Wizard... 9 Capture Wizard...10 The Windows Deployment Services (WDS) checkbox...18 Platform Manager...19 Platform Packs...19 Download and Open a Platform Pack...20 Importing and Combining Platform Packs...24 Editing Platform Packs...24 Extracting Platform Packs...25 Adding filters and tasks to Platform Packs...26 Media Wizard...27 Deploy Wizard...33 Network...33 Media...33 Additional Resources...43 License Wizard...43 Activating SmartDeploy Enterprise...43 Licensing and Activation FAQ...46 SmartWIM and SmartVDK: CMD line control...47 SmartWIM and SmartVDK...47 Legal Information...48 Copyright...48 End User License Agreement (EULA)...48 Appendix 1: Creating Custom Platform Packs

3 Appendix 2: WMI Filters and Tasks...56 Filters...58 Tasks...60 Appendix 3: Deploy Wizard Advanced Options...61 General Tab...62 Platform Pack...62 System Properties...62 Identification tab...63 Migration tab...64 Tasks Tab...65 Appendix 4: Exporting an XML Answer File...66 Examples of XML edits that you may want to perform...68 Change from attended to unattended deployment...68 Change the default unattended delay time...69 Skipping certain Deploy Wizard pages

4 About SmartDeploy Enterprise Introduction Most organizations understand the benefits of image-based deployment technology, but the problems and current product offerings associated with maintaining those images can be complex. Companies acquire computers over the years from many manufacturers, internal groups have different hardware and software needs, and remote offices and employees are often expensive to manage. Existing imaging products also present challenges: They require more infrastructure investments, such as dedicated image management computers or image-serving computers, or they require an image for each unique hardware combination. SmartDeploy Enterprise creates an image of a virtual machine this image contains the operating system and applications that you want to deploy. When you deploy this image to a target computer, SmartDeploy Enterprise makes it easy to merge the image with a hardware-specific Platform Pack that contains the necessary device drivers. By separating hardware and device drivers from the operating system and software, SmartDeploy gives you fewer images that require less maintenance than would be possible by using traditional methods. You can run image management tasks on any non-dedicated computer without a dedicated infrastructure. Lastly, SmartDeploy Enterprise does not require a network to manage or deploy images; you can update remote users or offices without a network connection. FILE SERVER MANAGEMENT SERVER CLOUD SERVER Capture Wizard OS, applications, and 3rd party software Media Wizard Image Deploy Wizard Platform Manager Drivers and hardwarespecific software Platform Pack Figure 1. Concept for system architecture image 4

5 Installation System Requirements Review the Release Notes for important system requirements. Install SmartDeploy a. Create an account and sign in at b. Download SDESetup.exe from Click Download. c. Double-click SDESetup.exe and follow the installer prompts. d. Create a new folder C:\SmartDeploy. e. Once installed, click Start > All Programs > SmartDeploy > SmartDeploy Enterprise to access the SmartDeploy Enterprise components. Install a Virtualization Application You can use any of the virtualization applications listed in the Release Notes. Use the License Wizard Use the SmartDeploy Enterprise software for up to 15 days. Use the License Wizard to activate an installed copy after purchase, or to extend the trial period. For details about the License Wizard and activation process, refer to the License Wizard section, page 44. SmartDeploy Enterprise Quick Start Guide Download here. 5

6 Using SmartDeploy Enterprise Build Wizard Use the Build Wizard to create a reference VM and master installation. 1. Go to Start > All Programs > SmartDeploy > SmartDeploy Enterprise > Build Wizard. 6

7 2. Follow the prompts to select: a virtualization product (for example, VMware Player 4), a guest operating system to install, and a source disc or ISO for the Windows installation. 7

8 3. Name the new virtual machine (VM) and save it to C:\Smartdeploy. 4. The wizard will finish by launching the new virtual machine. 5. Install Windows OS on the new virtual machine. 6. Install any additional line-of-business applications, such as word-processing, , or database applications. Note: This virtual machine contains the master installation that will be captured and deployed (duplicated) to each future installation on a target device. You can run the Build Wizard multiple times to create multiple reference VMs with master installations for deployment to different target devices. 8

9 Best practices when creating master installations for the Build Wizard Each virtual machine that you create by using the Build Wizard will contain the master installation for a particular set of deployments to target devices. Therefore, it is important that the master installation be as clean as possible. Consider the following best practices when configuring the virtual machines that you create with the Build Wizard: Complete the entire OS and application installation process and make sure that no serious errors occur. When running Windows Update on the master installation, make sure that the entire process has completed. Reboot the machine if necessary and let all updates complete before shutting down. While configuring your master virtual machine, do not install any tools or additions. All additions (device drivers, etc.) should be deployed to your target computers via a Platform Pack. See below, page 20, for more information about Platform Packs. If you are joining the installation to the domain, revert back to a workgroup before capturing the image. Do not run Sysprep before capturing your virtual reference machine. As part of deployment, SmartDeploy will run Sysprep, with an answer file created by the Deployment Wizard, to generalize every computer that the image is deployed to. 9

10 Capture Wizard Once you have built and configured your master installation, you can use Capture Wizard to capture an image of that installation for later deployment to target devices. Because your reference machine is a virtual machine, you can capture an image of your master installation with the virtual machine running or not running. With the VM running (for how to capture an image with the VM not running, go to p. 12) 1. Mount the SmartDeploy Preinstillation Environment (SmartPE) on the virtual machine. If your virtual machine is running on the same computer as SmartDeploy Enterprise, edit your virtual machine settings so that the CD/DVD drive mounts the file, SmartDeploy.iso. Note: On x86 versions of Windows, you can find SmartDeploy.iso at C:\Program Files\SmartDeploy\SmartDeploy Enterprise. On x64 versions of Windows, you can find SmartDeploy.iso at C:\ Program Files (x86)\smartdeploy\smartdeploy Enterprise. 10

11 2. Start the virtual machine. If prompted, start SmartPE from the CD/DVD drive. 3. Click Capture an image. 4. On the Welcome to the Capture Wizard page, click Next. 11

12 With the VM not running, do the following. 1. Go to Start > All Programs > SmartDeploy> SmartDeploy Enterprise > Capture Wizard. 2. On the Welcome to the Capture Wizard page, click Next. 12

13 3. On the Virtual Hard Disk page, click Browse, and go to the shared folder containing your virtual hard disk. 4. Select the virtual hard disk, click Open, and then click Next. 13

14 5. On the Select Virtual Disk Volumes page, make sure the Local Disk (C:) volume is selected. For more information about the displayed volumes, click Details. Then click Next. For more information about the Windows Deployment Services (WDS) checkbox option, see below, page

15 6. On the Operating System page, type the product key. If you do not enter a product key, you will be prompted for one when you use the Deploy Wizard. 7. In the Password box, type the local administrator account password. In the Confirm box, type the password again. Then click Next. 15

16 8. On the Image Type page, select Standard image or Differencing Image, and then click Next. A standard image contains all the files needed for the target computer, while a differencing image contains only the files that have been changed between a standard image and an updated virtual machine. If you create a differencing image, you will need to browse to the location of the previous version of the image. 16

17 9. On the Save Image page, browse to where you want to save your image file. You can save the file locally, or map a network drive to save it remotely. In the Image name box, type a name for the image that will make it easy to recognize when you deploy or update the image. In the Image description (optional) box, you can type a more detailed description of the image. This information might help you or others identify any special or unique characteristics of the image, when deciding whether or not to deploy or update it. Click Next. Note: You can save more than one image in a single.wim file. If you save more than one image in a.wim file, all the duplicate files are single instance stored. Therefore, a single.wim that contains two images will likely require less disk space than the same two images saved as two.wim files. 10. On the Completing the Capture Wizard page, click Finish. The wizard may take several minutes to capture the image. 11. When the process is complete, a Capture Wizard dialog box will appear. Click OK. 17

18 The Windows Deployment Services (WDS) checkbox Windows Deployment Services is the Microsoft technology for network-based installation of Windows operating systems over a local area network (LAN). SmartDeploy Enterprise supports using WDS as a Preboot Execution Environment (PXE), and supports multicast deployment. For more information about integrating WDS with SmartDeploy, please download the Windows Deployment Services guide. The WDS checkbox is used to prepare a Windows 7 or Windows Server 2008 R2 reference machine for multicast deployment. You can use the WDS checkbox when selecting virtual disk volumes. By default, Windows 7 and Windows Server 2008 R2 are installed with a two-partition setup. However, WDS only accepts single-partition images. If you select the WDS checkbox, the image will be created without the System Reserved partition (which normally contains boot files). The single-partition image can then be imported to WDS. The System Reserved partition is recreated during deployment. 18

19 Platform Manager Platform Packs A Platform Pack is a compressed, single instance stored file that contains hardware support for specific computers such as device drivers and other platform-specific software. Platform Packs are merged with images created from a virtual environment to create a hardware-specific deployable image. By separating the hardware layer from the operating system and applications, SmartDeploy Enterprise makes it easier to maintain consistent desktop images for an entire organization, without tying specific images to specific hardware. You can use the Platform Manager to import, create, and maintain Platform Packs. You can download pre-configured Platform Packs for standard business-class devices. These packs save you time by including the most current device drivers and support software for systems from Dell, HP, Lenovo, and other major hardware manufacturers. They also contain the necessary selection filters and device driver settings so you do not have to recreate them for your organization. The easiest way to create and maintain Platform Packs is: 1. Download the Platform Packs for your target computers and then combine them into one Platform Pack. 2. If you require a Platform Pack that is not available on the SmartDeploy website use the online request form or contact A valid support contract is required for creation of Tier 1 Platform Packs. 3. If you are an advanced user with unique hardware support requirements, you can modify an existing Platform Pack or create a new Platform Pack. 19

20 Download and Open a Platform Pack Platform Packs for popular hardware systems are available from the SmartDeploy Enterprise website, including Platform Packs for virtual environments. This lets you deploy images into virtual and physical environments that are different from the one used to build and capture the images. Step 1: Download a Platform Pack 1. Open a web browser and go to 2. Click Sign in. If you have not yet created an account on the website, click create new account and provide the necessary information. 3. Once you have signed in, click Download > Platform Packs. 20

21 4. In the Platform Pack section, select a manufacturer, model, and OS, and then click Download. 5. Accept the Terms & Conditions 6. Save the Platform Pack to your computer. 21

22 Step 2: Open a Platform Pack 1. Go to Start > All Programs > SmartDeploy > SmartDeploy Enterprise > Platform Manager. 22

23 2. Click File, and then click Open. Browse to the place where you saved the downloaded Platform Pack. 3. Select the.ppk file that you downloaded, and then click Open. Your Platform Pack should look similar to the one in the following image: Note: Refer to this image for the following capabilities: importing, combining, editing, and extracting. 23

24 Importing and Combining Platform Packs You should combine support for all your computers into one Platform Pack. This helps keep the most current drivers in one place, and makes it easier to decide whether you have the necessary support available for different operating systems and hardware types. Platform Packs use a combination of single-instance storage and high compression to significantly reduce the space required to store files. Several gigabytes of files can be stored in one Platform Pack that is only a few hundred megabytes in size. To combine Platform Packs into a single file: 1. Go to Start > All Programs > SmartDeploy > SmartDeploy Enterprise > Platform Manager. 2. Click File, and then click New. Browse to where you want to save your combined Platform Pack. Type a name for the combined Platform Pack; for example, Default.ppk, and then click Save. An empty Platform Pack will be created. Note: If the Platform Pack is named Default.ppk, and it is located in the same folder containing your images, it will automatically be processed by the Deploy Wizard at deployment time. 3. Click File, and then click Import. 4. Browse to the place where you downloaded the Platform Packs. Select a Platform Pack. Then click Open. For each Platform Pack that you want to include in the file, repeat steps 3 and 4. When you are done importing Platform Packs, close the Platform Manager. Editing Platform Packs You can modify an existing Platform Pack if you d like to add or remove support for a particular operating system. You can also add or remove support for a particular hardware device. This might be necessary if the downloaded Platform Pack includes support for multiple operating systems, but you do not require support for all of them. If you remove the operating systems that are not required you can significantly reduce the overall size of the Platform Pack. Remove support for an operating system from a Platform Pack 1. Go to Start > All Programs > SmartDeploy > SmartDeploy Enterprise > Platform Manager. 2. Click File, and then click Open. Browse to the Platform Pack (.ppk) that has the operating system that you want to remove, and then click Open. 3. Expand the tree to the manufacturer and model you want to modify. 4. Right-click the operating system that you want to remove. Then click Delete. 5. In the confirmation dialog, click Yes. The operating system will be removed from the Platform Pack. 6. Click File and then Save. Add or remove drivers in a Platform Pack 1. Go to Start > All Programs > SmartDeploy > SmartDeploy Enterprise > Platform Manager. 2. Click File, and then click Open. Browse to the Platform Pack (.ppk) that you want to modify, and then click Open. 3. Expand the tree to the manufacturer and model you want to modify. 4. Right-click the node you want to modify. Right-click functionality is available at the Make/Model, OS/Device node level. a. To add a driver, select Add, browse to the folder containing the driver you want to add, and click OK. b. To delete a driver, select Delete. 24

25 Extracting Platform Packs This functionality is available for advanced users. However, most editing tasks can be accomplished by simply right-clicking the appropriate node and selecting Add or Delete. 1. Right-click the Make, Model, OS or Device node that you want to modify. Then click Extract. 2. Browse to an empty folder or create a new folder for the extracted drivers. Then click OK. The device drivers are extracted to the folder. Caution: The next step deletes the entire operating system tree under the selected manufacturer and model. This includes all custom filters, tasks, and settings for the device drivers and supporting software. Make sure that you are working from a copy of the original Platform Pack, and take a few minutes to note this information so that it can be easily re-entered when needed at the end of this section. 3. In the Platform Manager, right-click the operating system that you just extracted, and then click Delete. Click OK. 4. Open Windows Explorer to the folder where the drivers were extracted. Do one of the following: a. To add drivers, add the desired files and/or folders. For more information and best practices, see Create a new Platform Pack. b. To remove drivers, delete the desired files and/or folders. 5. In the Platform Manager, expand the tree to the manufacturer and model you want to modify. 6. Right-click the computer model, then click Add. The Add new software dialog will appear. 7. In the Target operating system list, select the same operating system you just deleted. 8. Click Browse, and then select the platform folder that contains your device drivers. Click OK. 9. Browse the device driver tree and confirm your device drivers have been added. 10. Go through the device driver tree, and recreate the custom filters, tasks, and settings. 11. When you have finished your changes to the Platform Pack, click File, and then click Save. 25

26 Adding filters and tasks to Platform Packs If desired, you can add WMI filters and tasks to a Platform Pack so that they will run when the pack is deployed to a target computer. For more information about the WMI Filter Wizard, refer to Appendix 2: WMI Filters and Tasks, on page

27 Media Wizard You can use a single process to build deployment media for a target computer whether the computer is connected to a network or offline (such as a laptop at a remote location). The deployment media consists of the SmartDeploy Preinstallation environment, a Platform Pack with network and mass storage device drivers for the target computer, the image for standalone computers, plus optional components that allow remote installation and management during the deployment process. When you build standard boot media, only SmartPE, network and mass storage drivers, and optional environment components are created as part of the media. The offline deployment media includes the boot media, plus the computer image that you want to deploy and a Platform Pack that contains all of the device drivers for the target computer. Before you begin: Ensure that you have copied your SmartDeploy Enterprise license file to the folder where you installed SmartDeploy Enterprise. The default directory is C:\Program Files\SmartDeploy\SmartDeploy Enterprise. On x64 systems, the default directory is C:\Program Files (x86)\smartdeploy\smartdeploy Enterprise. 1. Click Start > All Programs > SmartDeploy > SmartDeploy Enterprise > Media Wizard. 27

28 2. On the Welcome to the Media Wizard page, click Next. 3. To deploy an image over a network, select Build boot media; otherwise, select Build offline deployment media. Click Next. If you want to use this media with Windows Deployment Services, check the box next to the WDS dropdown menu. If checked, the boot media will include an.iso file, plus a boot.wim file that can be easily imported into WDS. For more information about using WDS with SmartDeploy Enterprise, see page 19 of this guide, and download the Windows Deployment Services guide. a. If you selected Build offline deployment media, the Select Image page appears. Browse to the location with the SmartDeploy image file you want to deploy. Click Open, and then click Next. 28

29 4. On the Platform Pack page, click Browse. Select the Platform Pack that has network and mass storage device driver support for the target computer. This lets SmartPE load the drivers that are required to connect to a network and copy the image to the local hard disks. Click Open, and then click OK. The Optional Components page appears. Note: If you downloaded a Platform Pack for your target computer from the SmartDeploy website, you will already have the necessary network and mass driver support. If you are modifying a Platform Pack or creating a new one, you should modify the Platform Pack (see page 27) and include support for Windows PE, which already has network and mass storage driver support included for many computers in the market today. 29

30 5. Select the optional components that you want to add to the deployment environment. By default, SmartDeploy VNC Server and SmartDeploy Cloud Services are not selected. 6. Click Browse to select a custom SmartDeploy answer file for the target computer. 7. When you have finished selecting your optional components, click Next. a. If you selected SmartDeploy Cloud Services as an optional component, the SmartDeploy Cloud Services page appears. Type your account number and image server URL. By default, the image server is located at https://manage.smartdeploy.com. Click Next. Note: If you do not have a cloud services account, please contact b. If you selected SmartDeploy VNC Server as an optional component, the SmartDeploy VNC Server page appears. Type the password you want to use to connect to the target computer, and then click Next. For more about SmartDeploy Cloud Services and SmartDeploy VNC, see page

31 8. On the Media Type page, select the media you want to use for the target computer. If you are burning a CD or DVD, select the media capacity from the drop-down list. The Media Wizard can create images that span multiple disks, but all disks must be of the same type and capacity. If you select a removable drive, including external hard drives or USB drives, note that the drive will be formatted and all information on it will be lost. Click Next. a. If you created boot media for use with WDS Multicast, select the CD/DVD option, specify a location to save an ISO file. After the media is created you will have an.iso and a.wim file. The.wim file is used for WDS. 31

32 9. If you selected to burn a CD or DVD, the Save Options page appears. You can burn the image to an ISO file or to physical disks. Select the options for your image, and then click Next. 10. On the Creating Media page, click Finish. 11. When the deployment media is built, click OK. You can now deploy an image to the target computer. 32

33 Deploy Wizard SmartDeploy Enterprise can deploy an image to a target computer by using two methods: over a network or via standalone media. The Media Wizard can build deployment media for either method: creating a boot environment that can load an image over a network to the target computer, or creating a complete deployment solution including the deployment image to the target computer. This gives you flexibility in building and distributing images to computers regardless of location or connection type. Network Network deployment has two additional components that can help you deploy images over a network: SmartDeploy VNC Server. SmartDeploy VNC Server uses virtual network computing (VNC) to remotely connect to and administer the target computer during the deployment process. To do this, install a VNC client on your computer and then configure the client to connect to the SmartDeploy VNC Server by using the target computer s IP address. Depending on your network, you may need to configure it so that VNC can communicate by using the default port of You can find an overview of VNC and links to VNC client software at SmartDeploy Cloud Services. SmartDeploy Cloud Services uses Windows Remote Desktop to let a technician remote connect to a computer that is booted into SmartPE. The technician and the endpoint computer must be on the same network segment. For more information, download the Cloud Services guide. When you select a deployment image, you can choose a standard image or a differencing image. If the differencing image is stored in the same location as the standard image, both the differencing image and the standard image are applied to the target computer. The target computer will then have your latest updates applied to it. Media 1. Start the target computer and enter the BIOS settings. The keystroke sequence varies by manufacturer, so consult the computer s documentation for the sequence to do this. 2. Edit the boot sequence so the deployment media device is first on the list. Note: Some older computers do not support booting from a USB device, such as an external hard drive or USB memory stick. Check with your computer manufacturer to determine if this method is supported. If not, you will need to build deployment media that is supported by your target computer. 3. Insert the CD/DVD or attach the external device with the deployment environment to the target computer. 4. Restart the target computer. When prompted, press a key to boot the deployment environment. 33

34 5. In the SmartPE environment, you can click Settings to confirm the correct network and mass storage drivers for the target computer are loaded. Advanced users can also press Shift+F10 to open a Windows PE command window. 6. Click Deploy an image. The Deploy Wizard starts. 34

35 7. On the Welcome to the Deploy Wizard page, you have the option to customize several Advanced options that let you override default Sysprep settings during deployment. For details about the Advanced options, see Appendix 3: Deploy Wizard Advanced Options, page After you have finished any changes to the Advanced settings, click Next. The Select Image page appears. 35

36 9. Click Browse. If necessary, click Network to map and then browse to a network share where the image is located. Select the image, and then click Open. Note: If you are using boot media to install an image over a network, you will receive a message about not having a Platform Pack selected. You can browse to a network share that contains the Platform Pack containing support for your computer and select it at this time. If you want to remove this prompt, rename the Platform Pack file to default.ppk and copy it into the same directory as the image file (file extension.wim). 36

37 10. In the Image name drop-down list, select the image that you want to deploy. Click Next. 37

38 11. On the Disk Options page, select the method for applying the image to the target computer, and then click Next. Recreate drives will delete all existing partitions, recreate the necessary partitions, format the new partitions, and then write image data to the partitions. The new partition structure is based on the partition structure from the reference virtual machine, and will fill any previously unused space. Wipe and load drives will format only the target drives specified in the image, but will not change the target computer s hard disk partition scheme. You will receive an error if the existing partitions do not match the partition structure of the reference virtual machine. This method will let you leave a folder structure on the hard disk as defined in the Advanced Options, Migration tab (see page 65). 38

39 12. The Product Key page appears. If you did not specify a product key when you captured an image, you can type the product key now. Click Next. 13. On the User Information page, type the registered user s name and organization. Click Next. 39

40 14. On the Regional Settings page, specify the time zone and language. Click Next. 15. On the Display Settings page, you can accept the default of Auto Detect, or you can specify the target computer s display resolution, color depth, and refresh rate. Click Next. 40

41 16. On the Network TCP/IP Settings page, you can accept the defaults and obtain network address information automatically, or you can specify the target computer s IP address, subnet mask, default gateway, and DNS server information. Click Next. 17. On the Network Identification page, you can assign a name to the target computer, and specify whether it will be a member of a domain or workgroup. When you have typed the target computer s network identification, click Next. 41

42 18. Review the information on the Summary Page. Click Back to correct any information. a. If you want to reuse these settings for future deployments, click Export to save the details as an XML answer file that can then be added to deployment media. For more information about exporting an XML answer file, see Appendix 4: Exporting an XML Answer File, page When you are ready to deploy the image to the target computer, click Next. 20. On the Completing the Deploy Wizard, click Finish. 21. The image is loaded onto the target computer and the computer restarts. 42

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