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1 CallManager 4.0 Новые бизнес-функции

2 CallManager 4.0(1) Highlights CallManager Video (SCCP, H.323) Enhanced telephony features Security enhancements Q.SIG enhancements SIP trunk interface Hunt group enhancements MLPP

3 Видео IP-телефония

4 Сегодняшние сети IP-телефонии и видео Conference Connection Unity Voice Mail CallManager Voice Network IP WAN IP Phones PSTN H.323 Room System H.323 MCU GK H.323-H.320 Gatekeeper/Proxy Video Network Legacy H.320 Разделенные сети передачи голоса ивидео H.323 Room System Видео сеть: План нумерации: Gatekeeper Стык стфоп: H.320 Gateway Конференц-ресурсы: MCU Сеть IP-телефонии: План нумерации: CallManager Стык стфоп: Voice gateways Конференц-ресурсы: CCC

5 Как это будет выглядеть вбудущем Voice/Video Mail Resources Scheduling Сеть передачи голоса/видео CallManager IP Phones Endpoints IP WAN PSTN Voice/Video Gateway H.323 Room System Voice/Video Conference Resources GK Voice/Video Gatekeeper Gateway /Proxy Legacy H.320 Room Systems Голосовая/Видео телефония План нумерации: CallManager Стык сtфоп: Common Gateway Platform Конференц-ресурсы: Common Platform

6 Преимущества единой сети Понятный интерфейс, привычные инструменты Единый план нумерации для видео иголоса Один интерфейс для голосовых ивидео звонков Для видео вызовов доступны те же сервисы что идля простых голосовых вызовов Basic Call, Mute, Hold Forward, Conference, Park, Transfer XML services Единый инструмент настройки иуправления Автоматическое определение форматов, кодеков, скоростей Сохранение инвестиций Звонки между H.323 и SCCP видео/аудио терминалами

7 Cisco CallManager 4.0 Eдиная точка контроля за голосовыми ивидеотерминалами Unified Dial Plan общий план нумерации Call Detail Records содержат информацию иовидео Quality of Service/Call Admission Control Call re-routing capabilities ISDN Hop-Offs Дополнительные функции телефонии доступны идля видеотерминалов Park, Hold, Resume, Transfer, Forward, Conference Far End Camera Control, Music on Hold Упрощение управления

8 SCCP Endpoints Дополнительный функционал, поддерживаемый на SCCP видеотерминалах: Park Hold Resume Transfer Forward Conference Far End Camera Control Music on Hold, Join, Direct Transfer, etc. are supported using video. То же самое управление терминалом что идля обычного ip-телефона

9 H.323 End Points Поддерживаемая функциональность маршрутизации вызовов Common Dialing, Call Forward, Shared Lines, Hunt Groups Дополнительные телефонные функции не поддерживаются Вопрос дополнительных функций и взаимодействия сh.323 видеотерминалами упирается вподдержку Empty Capability Set.

10 Cisco CallManager 4.0 Компоненты решения Existing IP Phones with Video (Vieo) VT Advantage H.263 compliant Interoperates with H.323 Executive Systems Available today from Partners Tandberg H.323 Room System Available today from Partners Tandberg CallManager 4.0 IP/VC MCU 3.2 plus Providing Single Dial Plan and Call Control Managing Video Resources Integration with CCM via SCCP Enables Ad-Hoc Conferencing for Video Devices

11 Session Initiation Protocol (SIP)

12 Почему SIP SIP становится все более распространенным протоколом Появляется все больше приложений поддерживающих SIP Клиенты требуют возможность подключения CallManager к сетям SIP. Для некоторых заказчиков это становится решающим критерием выбора оборудования. Поддержка протокола SIP в CallManager реализуется поэтапно. Первым этапом является поддержка SIP Trunk в версии 4.0.

13 SIP Поддерживаемые сценарии Conf Xcode VMail Conf Xcode VMail Apps SCCP Phones SoftPhones Microsoft Messenger Cisco SIP IP Phone Cisco IOS SIP Gateway Latitude MeetingPlace SIP Trunk may be used to reach any of the above illustrated SIP endpoints, either directly or via a Cisco SIP Proxy Server Testing of other SIP products, 3 rd party SIP call control and endpoints is not in the scope of our testing for this release Apps SCCP Phones SoftPhones SCCP MGCP H.323 CTI SIP

14 SIP Как интерфейс для подключения кpgw/csps PSTN PSTN SS7 Conf Xcode VMail PGW2200 Conf Xcode VMail Apps Apps SCCP Phones SoftPhones Cisco IOS SIP Gateway SoftPhones InterCluster Trunk Calls (via PGW or directly between Clusters) Call Admission Control done via Locations No RSVP support Cisco SIP IP Phone Centralized VPN Dial Plans, Billing and Routing functions can be provided by PGW Calls via Proxy to Select SIP Endpoints and Gateways SCCP Phones SoftPhones SCCP MGCP H.323 CTI SIP

15 SIP Trunk Основная цель совместимость между ipтелефонной сетью под управлением Cisco CallManager и сетью под управлением SIP-proxy. Поддерживаемые спецификации SIP RFC 2543 bis4 Supported RFC 3261 Partially Supported RFC 2833 DTMF Supported RFC 2782 DNS SRV Supported

16 SCCP Initiated Supplementary Services Hold Поскольку взаимодействие осуществляется спомощью MTP, то эта операция незаметна для SIP-устройства. Transfer (Blind / Consultation) Требуется Annunciator для проигрывания КПВ всторону SIP-устройства Ad hoc Conference Call Forward (All / Busy / No Answer) Другие дополнительные функции, поддерживаемые для SCCP Call Pickup Call Park Join

17 SIP Initiated Supplementary Services Hold SIP устройство может поставить звонок на холд путем посылки сообщения Re-Invite со следующими полями: 1. mode = send only, или 2. mode = inactive, или 3. IP Addr = Call Forward (All / Busy / No Answer) SIP REDIRECTS (3xx) не приводит кновому анализу таблицы маршрутизации. Call Transfer (Blind / Consultation) инициированный SIP устройством не поддерживается.

18 DTMF Support Стандартом de facto для передачи DTMF по протоколу SIP является RFC2833. Как слендствие этого, требуется relay между out-ofband (SCCP) и in-band (RFC2833) методами передачи DTMF. Эта задача реализована с помощью MTP. RFC 2833 описываетдинамический тип payload для передачи DTMF сигналов. Отом какой тип payload будет использоваться для передачи DTMF CallManager и SIP устройство договариваются при установлении соединения иэта информация передается на MTP. Значение типа payload можно настроить в Service Parametes SIPTelephonyEventPayloadType. Значение по умолчанию -101.

19 Q.SIG Protocol

20 QSIG Support Что требуется от станции Inter-PBX network features in stub or tandem environments ID services, diversion, forwarding, transfer, conference, call back/camp-on, Ability to share common voic between PBXs CallManager Existing Voic System Features PBX PSTN PSTN MGCP Q.SIG PRI

21 QSIG Support Дополнительные сервисы QSIG Basic Call Calling Line Identification Presentation Connected Line Identification Presentation Calling/Connected Line Identification Restriction Calling Name Identification Connected Name Identification Presentation Calling/Connected Name Identification Restriction Generic Functional Procedures Call Forwarding Unconditional Call Forwarding Busy Call Forwarding No Reply Call Deflection Path Replacement ANF Call Transfer Call Completion to Busy Subscriber Call Completion on No Reply Call Offer Do Not Disturb/Override See for further details Call Intrusion Advice of Charge, Start of Call Advice of Charge, During Call Advice of Charge, End of Call Recall CTM Incoming Call ANF CTM Location Registration Call Interception ANF Transit Counter ANF CTM Outgoing Call Handling ANF Message Waiting Indication CTM Authentication Common Information ANF Call Priority Interruption/Protection PUM Registration PUM Call Handling ANFs Call Distribution ANF ANF Additional Network Feature CTM Cordless Terminal Mobility (Wireless\Cellular) PUM Public User Mobility

22 QSIG Support Поддерживаемые опции Фаза I 3.3(1), 3.3(2) Basic call DID/DOD Calling Number/Name Connected Number/Name (not updated after a transfer/forward) 3.3(3) MGCP Media Cut-Through Delay Enhancements Call Forward (All/Busy/NA), Immediate Divert Фаза II 4.0 Transfer (by join) Calling name restriction (honors it now if received) Calling number restriction (honors it now if received) Message Waiting Indication (MWI) Реализация Q.SIG в CallManager соответствует стандартам ISO, не ECMA! Фаза III Будущие релизы Path Replacement Callback (a.k.a. Camp on) More TBD.

23 QSIG Support Поддерживаемые модели шлюзов QSIG поддерживается только на MGCP T1/E1 PRI интерфейсах через механизм MGCP PRI Backhaul (ISO I-ETS ) CallManager 3.3 MGCP QSIG Features Gateway Шлюзы: 6608-T1/E1 26xx/36xx/37xx 4k AGM 4224 VG200 DT-24+/30+

24 QSIG Support Совместимость IPC IQMX BT Syntegra Alcatel 4400 Seimens Hicom 300 E/ 3003 CS Nortel Meridian 1 Option 11c Nortel Meridian M1 Lucent Definity G3r NEC 2400 Ericsson MD-110 Supported Supported Supported Supported Supported Supported Supported Supported Supported CCO Interoperability Portal (External)

25 Security Enhancements

26 Identity, Integrity, Privacy Identity: Means of authentication by which the authority to perform certain functions is granted. Having Encryption with out Identity and Integrity still leaves the security of the system at risk. Integrity: Maintains an authenticated link to guarantee that A packet originated from a trusted entity who shares your secret. That the message contents haven t changed in transit. Privacy: Encrypts the contents of a packet to ensure that it can t be read or interpreted by someone else.

27 Certificate Infrastructure Entities Certificate Authority (CA): Авторитетный источник цифровых документов (сертификатов), необходимых для однозначной идентификации устройств. Certificate: Цифровое удостоверение личности устройства, получившего этот сертификат. Certificate Authority Proxy Function (CAPF): По сути это локальный CA для выдачи сертификатов местного значения. CAPF поставляется вместе сcallmanager, также доступен на CCO. Certificate Trust List (CTL): Список устройств, с которыми разрешен обмен сертификатами Certificate Revocation List (CRL): Список отозванных сертификатов

28 X.509v3 Digital Certificate A digital document that authenticates the identity of a subject and provides their public encryption key Version Serial Number Signature Algorithm Issuer V3 5B74 F440 66CC 70CD B972 4C5B 7E20 68D1 md5rsa CN = VeriSign Class 1 CA Individual Subscriber-Persona Not Validated OU = Incorp. By Ref.,LIAB.LTD(c)98 OU = VeriSign Trust Network O = VeriSign, Inc. Certificate Version Certificate ID Encryption Algorithm Certificate Authority Valid From Valid To Subject Thursday, June 22, :00:00 PM Saturday, June 23, :59:59 PM E = CN = Joshua McCloud OU = Digital ID Class 1 -Microsoft Full Service OU = Persona Not Validated OU = Incorp. by Ref.,LIAB.LTD(c)98 OU = VeriSign Trust Network O = VeriSign, Inc. Certificate Lifetime Certificate User ID Public Key B AC AF8B Digital ID RSA 1024 bit Public Key Thumbprint 7A52 28D0 1A0C FFD6 859A Digital Signature

29 Типы сертификатов вip-телефонах Manufacturing Installed Certificate (MIC) Установлен внестираемой энергонезависимой памяти Выдан вcisco Certificate Authority Начиная с7970 и во всех будущих моделях Locally Significant Certificate (LSC) Устанавливается через CAPF Заменяет (по значимости) MIC Может быть установлен вмодели 7940 и 7960 в CallManager 4.0.

30 Что такое Certificate Trust List (CTL) File? List of devices and credentials that a phone should trust on the network. Like a trusted third-party introduction Contains identity, public key and role information. IP-Телефоны должны доверять CCM, TFTP, CAPF. CTL-файл создается спомощью CTL Client на компьютере администратора системы. Файл подписывается спомощью USB etoken. USB etoken необходим для включения функций безопасности в CallManager ипокупается отдельно KEY-CCM-ADMIN-K9= IP-телефон получает файл по TFTP. Administrator s Security Token is a USB pluggable hardware that has a Cisco rooted Certificate.

31 CTL Provider Service Installed by CallManager installation. Interface using CCM Serviceability web pages. Must run CTL Provider service on every node where Cisco CallManager or Cisco TFTP service is activated.

32 CTL Client Wizard based windows application. Creates the Certificate Trust List (CTL file). Configures the CallManager ClusterSecurity Mode. Download and install the CTL Client on any windows 2000 ( or above) workstation/server that has a USB port. The CTL Client download is available in the CallManager Administration - Install Plugins web page.

33 TLS: Transport Layer Security Formerly known as SSL: Secure Sockets Layer 3.0 Supports any application protocol HTTP Telnet FTP LDAP TLS TCP IP Bi-directional PKI establishes Identity HMAC provides Integrity Encryption offers Privacy CallManager and phones need a secure method to exchange shared secret Bi-directional PKI pairs for mutual authentication Shared secret generated using RSA Computes Hashed Message Authentication Code (HMAC) Allows MD5 or SHA1 Conventional cryptography using shared secret DES, 3DES, AES RC2, RC4 IDEA

34 Authentication and Encryption CTL Client Certificate Trust List contains list of trusted devices CCM s trust list is contained in OpenSSL CAPF Key Manager in CCM derives symmetric shared secret (SS) keys used by phones for encryption TLS is the transport for signed (RSA) and encrypted (AES-128) signaling (1) Certificates: CCM self-signed 7970 Mnfg installed 7940/60 Local certs from CAPF PKI: Every device has a Public Key / Private Key pair derived internally used for identity and signatures SRTP is the transport for authenticated (HMAC-SHA1) and encrypted (AES-128) media (2) 1)7940/7960 does auth TLS does auth & encr TLS 2)7970 is the only current phone that supports SRTP

35 Cisco IP Telephony Security Initiatives Media Integrity and Privacy AES-128-CBC Encryptor for RTP payload between phones. SCCP Phone support for SRTP Mixed-Mode Support Admin Configurable SRTP Failure Behavior User Interface notification of call session security status

36 Новые функции телефонов

37 CallManager 4.0(1) Line Enhancements Highlights Multiple calls per line appearance Overcome 3.3 limitation on maximum number of calls per line Enhanced call barge Includes cbarge Privacy calls on shared lines Call join multiple selected calls Direct transfer two selected calls Immediate Divert-VM Assign URL to any line button Drop any party from ad-hoc conference Configurable call forward info display IPMA enhancements

38 Max Calls and CF Busy trigger Возможно до 10 одновременных вызовов. НО Если уже есть 5 вызовов иприходит шестой, сработает Busy Trigger и вызов будет переведен на Busy DN (CFB). Пользователь, однако, можетразместить еще 5 исходящих вызовов. Backward compatibility for legacy phones Scalability (Phone dependant) 7940, 7960, active calls per IP phone. Other phone models Not supported Future plans for up to 6 active calls per for for 7905 and 7912

39 Multiple Calls per Line Appearance 30 CF No Answer timeout Timer applies to all inbound calls not affected by the CF Busy trigger.

40 Conference List and Drop Any Party (ConfList) New softkey assignable to any IP phone supporting softkeys. Drop Last Party softkey remains separate assignable softkey for quick drop of last party. New ConfList Softkey Provides a list of participant s number and display name (if configured) in an ad-hoc conference. Conference controller can invoke this feature to view and remove any participant in the conference. Conference controller uses rocker key to scroll and highlight target party (or 7970 touch screen). Conference controller can drop the selected party with the Remove Softkey. Non conference controller can view list only.

41 Ad-hoc Conference Enhancements When only two participants remain in conference, conference will terminate and the two remaining participants are re-connected directly as a point to point call. Example: Mary, George, and Sam are in a Conference. Mary Hangs up George and Sam are in a point to point call. The Conference Bridge Resource is released.

42 Immediate Divert to voice mail (idivert) New idivert softkey. The Immediate Divert (ID) is a supplementary service of the Cisco CallManager. An idivert initiator can be either a calling party or called party. The ID diverts a call to a voice mailbox of the idivert initiator. A called party can invoke the idivert soft key in three call states (Call Alerting, Call Active, and Call on Hold). A calling party can invoke the idivert soft key in two call states (Call Active, and Call on Hold). If the ID diverts a call to a voice mailbox successfully, a diverted party will hear a voice mail greeting of the idivert initiator. Example: George Calls Sam Sam can t take call Diverts call to voice mail by hitting the idivert softkey Call goes to voice mail

43 Assign URL to Any Line Button Any line/speed dial button on selected XML-enabled IP phone can have assigned to it a URL. The URL can be associated with an XML service, such as MyFastDials. When the user presses the associated button, the URL is accessed and, in the case of XML services, the service is invoked. Example: MyFastDials applied to a line button can be pressed by a user, followed by the user pressing a two-digit code associated with a configured entry in the MyFastDials database. The call is immediately launched. This capability reduces the number of button presses to gain a desired action.

44 Configurable Call Forward Display Allows an administrator to configure the call information display of forwarded calls. Configuration is per line appearance. Option Type Original Dialed Number (ODN) Redirected Dialed Number (RDN) Calling Line ID (CLID) Calling Name ID (CNID) Default Enable Disable Enable Disable

45 Configurable Call Forward Display Dn=3101 George Dn=3102 Mary 3103 John Display on the target phone, dn=3106, when ODN, RDN, CLID and CNID are all selected Forward George [CNID] (3101) [CLID] For Mary 3102 [ODN] By John 3103 [RDN]

46 Configurable Call Forward Information If none of the four is configured, then only call duration is displayed. Applicable IP phones 791X, 794X, 796X, 797X SCCP-controlled software phone Selected Caveats: Information configured is displayed only on endpoints that are alerting Feature interaction shared lines, multiple phones configuration of this feature is per device. Therefore, devices that share a line appearance may support different configurations among two or more different endpoints

47 Call Distribution/ Hunt Groups

48 Hunt Group Enhancements Native CallManager support for hunting. Route list functionality expanded and renamed Route/Hunt List A Route list is an ordered list of object members including line groups and route groups. Can Contain Line Groups and Route Groups A Line Group can not follow a Line Group Hunt Pilot Number: A Hunt pilot number is associated with a Hunt list. A caller can reach someone by dialing the Hunt pilot number.

49 Hunt Group Enhancements Line Group - A collection of valid directory numbers. Ring no answer Reversion Timeout Call Distribution Algorithm Top Down. Longest Idle Broadcast (Ring every phone in line group) Circular Hunt Options: The system administrator can determine the action the Line Group will take after the following states: No Answer Busy Not Available The following options are available No Answer: When the line group receives a no answer from a member of the line group, the administrator can configure any of the following behavior: Default: Try next member, then try next group in hunt list. Try next member, but do not go to the next group. Skip Remaining members and go directly to next group. Stop Hunting. CTI Route points and ports are not allowed in Line Groups.

50 Hunt Group Enhancements Route group is the same as defined in CallManager 3.3 and earlier. There is no RNAR for route groups Performance enhancements 1500 Hunt Lists with 10 members each with broadcast hunting supported on MCS Replaces Forwarding chains in Unity configuration. Put voic ports in a line group. For redundant Unity system, add a second line group. Assign No Answer Hunt option to Skip Remaining members and go directly to next group.

51 Difference between CM 3.3(3) and CM 4.0(1) Route Groups Line Groups Top Down Algorithm Circular Algorithm Longest-Idle Algorithm Broadcast Algorithm Hunt Option PerfMon Skinny Voice Mail systems (Unity) with Hunt Groups SMDI Voice Mail systems CM 3.3(3) Yes No Yes No Yes No No No No Yes 4.0(1) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

52 Abbreviated Dialing

53 Abbreviated Dialing Provide fast access of speed dial numbers. Number of speed dials entries can be configured for a phone is increased to 99. Some of the speed dials can be assigned to the speed dial buttons Rest of the speed dials can only be used for abbreviated dialing. Abbreviated dialing is only available for onhook dialing Speed Dial index 29 will be sent to CCM when AbbrDial key is pressed AbbrDial softkey is available when user enters digits Example: While on hook dial 2 digit speed dial code Hit the AbbrDial Softkey Call is extended to the speed dial number.

54 Abbreviated Dial Provides fast access of speed dial numbers. Number of speed dials entries can be configured for a phone is increased to 99. Some of the speed dials can be assigned to the speed dial buttons Rest of the speed dials can only be used for abbreviated dialing. Abbreviated dialing is available for onhook dialing Speed dials will be assigned to phone buttons Speed dials can only be used for Abbreviated Dials Up to 99 entries can be configured

55 24 30 Digit String Length Extensions Extend max dialed digit string capacity from 24 to 30 characters Benefit provides limited support for simple authorization codes workaround through dialed digit string extensions

56 Multi-Level Precedence and Pre-emption

57 MLPP Overview Multi-Level Precedence and Preemption (MLPP) is a service which allows priority calls to be placed by properly validated users and if necessary preempt lower priority calls for the completion of the higher priority calls Precedence is the priority level associated with a call Preemption is the process of terminating lower precedence calls currently using the target device such that a call of higher precedence can be extended to or through the device Domain is determined by the subscription option of the originating user. Connections that are in use by calls in one domain can only be preempted by higher precedence calls in the same domain

58 Operation IP Phone to IP Phone 1002 (2) Precedence Display (4) Precedence Ringback (1) Flash Override Call Attempt (2) Preemption Tone (0) Flash Call Active (2) Preemption Tone Since precedence level is higher User Precedence for incoming calls goes ringer 1001 on hook is call, with preemption code to displayed receive the on tone to phone establish is played a precedence flash call Precedence for override 1000 call& call ring 1002 back gets is played precedence on 1002 display (3) Onhook (4) Precedence Ringer (Display)

59 MLPP Example Phone B (3116) on a call with no precedence. Phone A (3101) attempts to place a call to Phone B. Since Phone B is on a call, the call is forwarded to voic . Phone A hangs up and dials Flash Override code Premption Tone plays on Phone B. Phone B hangs up and hears precedence ring. Phone B picks up call from Phone A and precedence call is established. Phone A Phone B

60 Common Network Facility Preemption (1) Flash Override call attempt 1001 Precedence Display Precedence Ringback Common Network Facility Fully Subscribed TDM Trunk 2001 Precedence Display Precedence Ringer 1000 Preemption Tone Users (0) and Flash 2001 call see active precedence display and ringer User 1001 calls user Preemption Tone Users User with and flash calls 2000 override user hear preemption 2000 code with tone. flash to Their code call is disconnected establish to a establish flash a flash override call call Almost Everything happens instantaneously

61 Вопросы и Ответы

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