Using the Power of Social Media to Attract Talented Workers with Disabilities. Webinar Series for Business. Debra Ruh CEO and Founder Ruh Global

Transcription

1 Using the Power of Social Media to Attract Talented Workers with Disabilities March 21, 2013 Debra Ruh CEO and Founder Ruh Global 2 Your Training Solution on the ADA & People with Disabilities in the Workplace Hosted by: Burton Blatt Institute Southeast, a partnership between the Southeast ADA Center and Southeast TACE Region IV. 3 ADA National Network Centers [voice/tty] adata.org

2 Introduction 4 Debra Ruh founded Ruh Global in Ruh Global is a Strategic Marketing firm that allows organizations to connect and integrate the community of PwD and their families. Our services will enable corporate and public organizations to easily navigate the legal maze and confusing messages about and from the community of PwD. Ruh Global provides innovative yet personal marketing and communication consulting with a superior level of expertise and strong professional reputation. Introduction (cont.) 5 In 2001, Debra founded TecAccess, the leading provider of accessible Information & Communication Technologies (ICT). TecAccess merged with SSB BART Group (SSB) in April 2011 and Debra took on the role as the Chief Marketing Officer for SSB until December Consider This 6 Right now someone is likely to be Tweeting about your company Right now someone is likely to be blogging about your services Right now someone is likely to be talking about us in an online social forum #USBLN2012 NEWS FLASH!

3 What is Social Media? 7 Social Media, also known as Web 2.0, is a category of sites that are based on user participation and user-generated content. They include social networking sites such as LinkedIn, YouTube, Facebook, Twitter, Flickr, LinkedIn, Pinterest, Google+, etc. NEWS FLASH! Understanding The Terms 8 Social media/emerging media? The use of telecommunications to interact with others online through the sharing of words, pictures, video and audio. Begins with a virtual representation of each user (a profile), his/her social links, and a variety of additional personal/professional information Networks become richer with more personal connections and more diverse ways to spread and gather information Social Media 10 yrs old & growing 9 Though online social platforms such as chat rooms or message boards have been around for decades, it s been only recently that they ve found mainstream reception. Most came online around 2004 and Facebook: Over a billion users by the end of 2012 YouTube: Hundreds of millions users, 2 billion videos watched daily. 24 hours of video uploaded per minute. Twitter: 400 million users as of September 2012 LinkedIn: 100+ million users, mostly business-oriented as of July 2012 Pinterest: 10.4 million users mostly women as of Feb 2012

4 Social Media Terms - Blog 10 Blog - Blog is a word that was created from two words: web log. Blogs are usually maintained by an individual or a business with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order. "Blog" can also be used as a verb, meaning to maintain or add content to a blog. Social Media Terms - Blogger 11 Blogger - Blogger is a free blogging platform owned by Google that allows individuals and companies to host and publish a blog typically on a subdomain. Example: yourblogname.blogspot.com Social Media Terms - Friends 12 Friends - No, not your pals you play poker with on the weekends. We're talking Facebook friends. These are individuals you consider to be friendly enough with you to see your Facebook profile and engage with you.

5 Social Media Terms (1 of 4) 13 Hashtag - A hashtag is a tag used on the social network Twitter as a way to annotate a message. A hashtag is a word or phrase preceded by a #. Example: #disability and #USBLN2012. Hashtags are commonly used to show that a tweet, a Twitter message, is related to an event or conference, online or offline. Also Proper Names sign. Like - A Like is an action that can be made by a Facebook user. Instead of writing a comment for a message or a status update, a Facebook user can click the "Like" button as a quick way to show approval and share the message. Social Media Terms (2 of 4) 14 Platform - the framework or system within which tools work. That platform may be as broad as mobile telephony, or as narrow as a piece of software that has different modules like blogs, forums, and wikis in a suite of tools Post - an item on a blog or forum. Retweet - A retweet is when someone on Twitter sees your message and decides to re-share it with his/her followers. A retweet button allows them to quickly resend the message with attribution to the original sharer's name. Sharing - offering other people the use of your text, images, video, bookmarks or other content by adding tags, and applying copyright licenses that encourage use of content. Social Media Terms (3 of 4) 15 Social networking sites - online places where users can create a profile for themselves, and then socialize with others using a range of social media tools including blogs, video, images, tagging, lists of friends, forums and messaging. Tags are keywords attached to a blog post, bookmark, photo or other item of content so you and others can find them easily through searches and aggregation. Tags can usually be freely chosen - and so form part of a folksonomy - while categories are predetermined and are part of a taxonomy.

6 Social Media Terms (4 of 4) 16 Trend - A trend is seen on every social network. Facebook shows what is trending when multiple users are sharing the same link or discussing the same topic. Google+ highlights trending topic when a user conducts a search. Twitter has a section to the bottom right of its home feed which clearly shows what topics and hashtags are trending in tweets. And LinkedIn shows what industries (in LinkedIn Today) that a certain story is popular. URL- Unique Resource Locator is the technical term for a web address like The Future 17 Despite some obstacles, PwD are extremely involved More and more involvement due to technology improvements Growing awareness millions of users / customers Mobility and other barriers to interaction do not preclude inclusion any longer Here comes the Big Boom 18 This is clearly not your father s Oldsmobile! More than 60% of Baby Boomers already use social media - and growing 76 million in the Baby Boomer generation, a very social bunch New expectations by the Boomer generation about remaining involved, plugged in

7 19 How do I begin in marketing myself? Social media is about conversations and networking. You need a game plan. Decide what you want to accomplish. Are you looking for a job? Do you want to change careers? What are you passionate about? Do you want to become a Thought Leader? Find the conversations to join. For example, if you re targeting people in business or specific careers or jobs, then LinkedIn is possibly the best place to start. Good way to proceed is to look for groups: are the active groups on the social site interested in what you can help with? If so, then potentially that is a good place to start. Looking at Platforms 20 Let s take a look at current trends and future projections As we scroll through the next slides let s have a discussion about how each of these new technologies can impact both your business environment and your quest to hire and communicate with customers with disabilities Mobility million people in the U.S. owned smartphones in May, up 8.1 percent from three months earlier. Led by BlackBerry, Apple, Microsoft and Google s Android operating systems. Of those users: 32 percent browse the Internet 30 percent use apps 21 percent access social media sites or blogs The majority of usage is data/text, not phone service

8 Integration 22 Facebook now allows websites to integrate it into their own blogs or websites. It works best on sites with frequently updated content. How? Like / Recommend button: Lets visitors to your site/blog like or recommend an article, video or other content and comment on it Visitor activity is shown on their Facebook page and others News Feeds, expanding your distribution network Integration (cont.) 23 Location-Based Services 24 Location services let people with a mobile device (iphone, BlackBerry, Android) check in at businesses, events and more. Users earn badges and keep a running tab on places they visit, can see who else is nearby, learn about deals and get tips from others who have been there before.

9 Social Media and Recruiting 25 89% of Companies will use Social Media for recruiting in Up 6% from of 3 employers rejected candidates based on something they found about them online 14.4 Million people have used social media to find a job in % Managers found good candidates from social media profile 65% Companies that have successfully used Social Media 55% Companies that plan to invest more in social media recruiting in 2011 Social Recruiting 26 Simply tweeting out a link to a job posting will get you visibility and viable candidates. But to really reach your target audience - Join the conversations Learn what is important to the targeted community Know Your Audience Learn the language and industries Get Creative (Make your message stand out) Be Open in Return (share information and communicate) Take the time to brand your firm as a Employer of Choice Cultivate your social media presence your brand will allow you to incorporate job announcements. HR Managers & Social Media 27 92% of Hiring managers in 2010 used or plan to use social media to recruit 86% in Linkedin 60% in Facebook 50% use Twitter 56% (up from 54% in 2008) HR Professionals that use networking websites to source potential candidates 1 out of 5 employers use Social Networking Sites to Research Job Candidates

10 Recruit via LinkedIn 28 Recruiters are posting positions on social media sites like LinkedIn Groups (free) or LinkedIn Talent Advantage. Join LinkedIn Groups that focus on people with disabilities Professionals with Disabilities Job Opportunities for Individuals and Veterans with Disabilities USBLN (US Business Leadership Network) AAPD (American Association of People with Disabilities) COSD (Career Opportunities for Students with Disabilities) Recuit via Facebook 29 Place positions for free in the Facebook Marketplace Ad will require location, job category, subcategories, title, description and allow post an image Facebook Pages Use your Facebook Page as a recruiting tool. You can also post job openings for your fans to see Facebook Ad This is another option that allows a laser targeting ability This is a pay per click (how many people clicked on your ad) OR pay per impression (how many people potentially saw your ad) Recuit via Twitter 30 Twitter can be powerful for smaller companies or a recruiter who wants to get an edge. Only 140 characters but you can tweet short messages with a URL Increase your network by including hashtags like #disabilities, #accessibility, #inclusion, #employment, #jobpost, #career, #staffing, #hiring You can also engage with candidates and follow the topics the tweet about with messages like: Stop by our job fair or career expo Check out more positions at

11 Pinterest 31 Where The Ladies At? Pinterest. 2 Million Daily Facebook Users, 97% Of Fans Are Women Pinterest now has over 10.4 million registered users, 9 million monthly Facebook-connected users, and 2 million daily Facebook users. With gorgeous photography, and links to travel and shopping, Pinterest is becoming an obsession for flocks of women. AppData and Facebook s advertising tool show that over 97% of Pinterest s Facebook fans are women. Pinterest & Recuiting 32 Creative Positions Allows a slick place for creative people to pin their portfolios Allow a job seeker to share resumes and other content Allow both recruiters and job seekers to find content via hashtags. Instead of cool add #disabilities and relevant comments about pinned content Boards can be filled with content showing recruiters the Thought Leaders in a space Could allow recruiters to quietly observe the content Allow recruiters to brand their firm as Employers of Choice by pinning articles and PR about the firm Debra Ruh s Pinterest 33

12 Other Options 34 Craig s List Disaboom Disability Scoop ODEP EARN Getting Hired Disability Specific Sites NFB (National Federation for the Blind) AFB (American Foundation for the Blind) Easter Seals United Way The Arc UCP (United Cerebral Palsy) Recruiters are also using 35 Recruiters are using Social Media to post positions and chatter with candidates. However they are also using it to: Determine Culture Fit Personal Branding Inconsistencies Written Communications Skills Trending Health Issues Lifestyle Changes Some recruiters are using it at a deeper level sometimes before the first conversation ever happens and in those case a candidate is rarely given the opportunity to clarify, retract or explain ROI of Using Social Media 36 Social media recruiting can allow employers to target diverse candidates. It can also allow an employer to get to know a candidate a little better. Are they a leader in the community? Are they knowledgeable in their field? Using tools like LinkedIn, Facebook and Twitter takes recruiting back to its grass root day of networking but in the digital age.

13 Great Developments, But 37 A growing concern exist over the accessibility of such technology Digital Divide and Social Inclusion Platform Developers lack awareness Like PwD, Boomers will be very loyal customers, who wants them? Boomers adding their voice to PwD will be LOUD Accessibility Issues 38 Keyboard only users would experience varying degrees of difficulty, ranging from a lack of links that allow them to jump over main navigation links, to pages or features that were effectively inaccessible to keyboard users. Many graphics lack any alternative text (or tool tips ). Most platforms use an unlabelled CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart) Open Discussion & Questions 39 *

14 Resources 40 USBLN Business Leadership Network Southeast ADA Center adasoutheast.org Southeast TACE Region IV tacesoutheast.org Ruh Global Burton Blatt Institute bbi.syr.edu ADA National Network adata.org Contact Information 41 Debra Ruh, CEO and Founder Ruh Global Follow on: Twitter, Linked-In, Facebook, Pinterest, 42 THANK YOU!

15 Sponsors of Webinar Series 43 Burton Blatt Institute Southeast A partnership of the Southeast ADA Center and Southeast TACE Region IV ADA National Network Education Credits 44 By April 5, 2013 CEU Credit - (0.1) Approved by the University College at Syracuse University By April 5, 2012, participants must Login into their Webinar Account & Complete the CEU Request. CEU Requirement Details adasoutheast.org/webinars/edcredit.php Login to Webinar Account: adasoutheast.org/webinars/myportal.php Questions or Help Contact Us: 45 The is hosted by the Burton Blatt Institute (BBI) - Southeast, a partnership between the Phone: Southeast ADA (404) [voice/tty] Southeast TACE (866) [voice/tty] ADAsoutheast@law.syr.edu tacesoutheast@law.syr.edu Web: TACEsoutheast.org ADAsoutheast.org Office Hours: Monday - Friday, 9:00 a.m. to 5:00 p.m. [Eastern Time]

16 Disclaimer The Southeast ADA Center is authorized by the National Institute on Disability and Rehabilitation Research (NIDRR) to provide information, materials, and technical assistance to individuals and entities that are covered by the Americans with Disabilities Act (ADA) and its Amendments under Grant No. #H133A However, NIDRR is not responsible for enforcement of the ADA. For more information or assistance, contact your regional ADA Center via the ADA National Network at adata.org or call [voice/tty]. The information, materials, and/or technical assistance are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the Act, nor binding on any agency with enforcement responsibility under the ADA. The Burton Blatt Institute (BBI) at Syracuse University does not warrant the accuracy of any information contained herein. Any links to non-bbi information are provided as a courtesy. They are not intended to nor do they constitute an endorsement by the BBI of the linked materials. 46