THE TALE OF THE DATA What can we learn from benchmarking exercises?

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1 THE TALE OF THE DATA What can we learn from benchmarking exercises? Conny Hoffmann Wouter Van Dooren Universiteit Antwerpen Study Day Measuring public sector performance & innovation 13 February 2014

2 Context 2

3 5 areas of consideration 1. From policy silos to policy integration 2. E-government 3. Performance budgeting 4. Open government 5. HRM 3

4 1. From policy silos to policy integration (I) Flanders: 190 agencies in the Flemish government silos (source: ) Multilayered structure How to cope with this matrix? : more horizontal policy coordination 4

5 Source: OECD, 2013 Distribution of general government employment across levels of government (2011) 5

6 1. From policy silos to policy integration (III) Learning from benchmarks? OECD 2013): Good performance information can contribute to better decisions 6

7 1. From policy silos to policy integration (IV) OECD - Observatory of Public Sector Innovation 7

8 2. E-Government (I) & : one stop shop for citizens digital front office integration of back office 8

9 4. E-Government (II) Firms using the Internet to interact with public authorities by type of activity (2011) Source: OECD,

10 2. E-Government (III) Citizens using the Internet to interact with public authorities by type of activity (2012) Source: OECD,

11 Photo credit: 3. Performance budgeting (I) 11

12 3. Performance budgeting (II) Inclusion of non-financial performance information in the budget documents BY BW FL SC AT NL DK FI no no no no no* yes no yes Source: Hoffmann, Van Dooren (2013). 12

13 Source: OECD, Performance budgeting (III) Use of performance budgeting practices at the central level of government (2011)

14 3. Performance budgeting (IV) From having a PM system to doing PM: Performance dialogue Flexibility of the system Stakeholders Results Learning forums See study day dpt. Bestuurszaken: 'Naar een meer resultaatgerichte Vlaamse overheid 10 Jan 2014 ( Towards a more result-oriented Flemish government ) 14

15 4. Open government (I) Source: 15

16 4. Open government (II) : central challenge : programme management 16

17 Share of citizens 4. Open government (II) Participation in online citizen consultation or voting Source: OECD,

18 5. HRM (I) : Personnel is important factor for decisive government 18

19 5. HRM (II) Question Year AT FI FL NL SC My pay adequately reflects my performance. My performance is evaluated fairly Source: Hoffmann, Van Dooren (2013). 19

20 5. HRM (III) Average annual compensation of central government senior managers (2011) Source: OECD,

21 Conclusion Importance of dialogue Evidence of what? the tale of the data 21

22 References SERV: Advies slagkrachtige overheid: prioriteiten voor de volgende regeerperiode VLABEST: Advies Naar een bestuurlijke renovatie OECD: Government at a Glance Hoffmann, Van Dooren (2013). Onderzoeksrapporten in het kader van het SBOV project Regionale benchmarking. 22

23 Contact Conny Hoffmann Wouter Van Dooren 23

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