ENCRYPTION GUIDE

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1 ENCRYPTION GUIDE Introduction Page 2 What happens the first time I receive an encrypted ? Pages 3-5 What if I forget my password? Page 6 How do I change my password? Pages 7-9 What if I have other questions? Page 10 PLEASE NOTE: If you need any assistance with encryption, please contact your Customer Service Representative. We ll be happy to assist you. 1

2 Introduction Stock Yards Bank and Trust values the privacy and security of your information, and we want to ensure that information stays private. Regular has become a popular method of communication for most of us; however, regular isn t a private conversation. It can easily be intercepted and read by unwanted parties via the internet. In order to maintain the confidentiality of your sensitive information and comply with industry standards, we have partnered with ZixCorp to implement secure messaging. This process of secure messaging identifies key information within the messages we send to you and encrypts them automatically. When you receive an encrypted , you will actually receive a notification that you have an . You will then be instructed how to access that message safely and securely. Please feel free to review the following pages, which take you step-by-step through the process. Always contact us with any questions. We appreciate your business and want to keep it secure. 2

3 What happens the first time I receive an encrypted ? Stock Yards Bank is committed to encrypting that contains certain, sensitive information. If your from the Bank has been encrypted, you will receive the following notification in your own inbox from ZixCorp, our encryption system: Please click on click here to sign in to view your message. Please Note: messages sent through this secure system won t last forever. If left unread, they will disappear after 14 days. 3

4 Please Note: If this is the first encrypted you have received, you must register with ZixCorp to create an account. Click on Register to start that process. 4

5 Simply follow these steps to register: 1. Enter your address. 2. Create your password. (The password rules are listed at the bottom of this screen. We know they seem a bit cumbersome, but the system wants a secure password always feel free to call us if you need any assistance.) 3. Please re-enter your password. An example of an acceptable password is g0c0lts. When everything is entered, please click the Register button. You should now be able to see your inbox. Please click on the message title to open your message. 5

6 What if I forget my password? If you cannot remember your password and have tried to sign in several times, each attempt you will see this screen: After 3 incorrect attempts, the system will send an to your address on record. The appears below. Your secure account is locked for 30 minutes or you can immediately click the SYB Secure link within the to change your password: 6

7 Be aware, the may have been captured by your spam filter since it contains a link. The link will send your computer to the SYB Secure main page: To change your password at any time, click on Reset button under the Forgot your Password? A Reset Password screen appears: 7

8 Please enter your address and create a new password and re-enter your new password. Click the Reset button. You will see this screen the system is asking you to check your for a message that contains instructions to activate your new password: The with instructions will look similar to this: (Next Page) If you want to activate your new password please click the ACTIVATE link. However, if you haven t asked to change your password, please click the DECLINE link. Clicking on the activation link will bring you to this screen: 8

9 Please click the Continue button and sign in using your new password. Enter your address and your new password, and then click the Sign-In button. You should now be able to see your inbox. Please click on the message title to open your message. 9

10 What if I have other questions? If you are experiencing any problems with opening an from the Bank, setting up an account to access from the Bank, or changing your password, please contact us. In fact, if you have any questions or concerns, please don t hesitate to contact us. We want your information to be handled as securely as possible. We want your experience communicating with us to be easy and efficient, as well as secure. We take your business personally. 10

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