best-in-class service fully covered

Transcription

1 best-in-class service fully covered

2 24/7 Emergency Roadside Tire Service Get Back On The Road Fast Your call or web request to the Goodyear Fleet HQ SM Solution Center for breakdown service starts the clock for our road service network. And the clock doesn t stop until your truck is back up and running. With a roll time goal of two hours or less, Goodyer Fleet HQ wants to help you make the delivery on time. Access 24-hour customer support by phone at FleetHQ ( ). All calls are recorded for accuracy, and detailed call reports are available on goodyeartrucktrires.com. NO NEED TO CARRY CASH Your credit is good throughout the Goodyear Fleet HQ network. No matter where you receive service, all charges will be consolidated and invoiced from your hometown dealer. It s just simpler that way. STAY INFORMED ONLINE No matter where your fleet receives service, you can always access detailed emergency roadside service reports online at goodyeartrucktires.com. Close-up of color coded map of breakdown activity for a Goodyear fleet OnLine Service Requests Some of our largest fleets prefer to enter their emergency roadside service requests online rather than calling. This option is open to all fleets. Best-In-Class Services

3 National Service Network CONFIDENCE TO GO Goodyear Fleet HQ SM has a dealer network of 2,200+ locations across North America to offer your fleet greater peace of mind when your drivers are on the road. Truck Stop Service Network: MORE THAN 300 LOCATIONS ACROSS THE U.S. Truck Stop Service Network partners include: Wingfoot Truck Care Centers Travel Centers of America Petro Truck Stops PTP Truckstop Network Boss Truck Shops Independent shops Color coded map of breakdown activity for a Goodyear national fleet. In-house reliable roadside service and support 24/7 to get your fleet back on the road Tire service, repair and sales High-quality new tire offerings including Goodyear, Dunlop and Kelly Easily accessible diesel fueling stations Light mechanical and inspection services including D.O.T. inspection, oil changes, tire repair and service, and Fleet HQ customer service and support Other conveniences may include: Convenient one-stop shopping for all your traveling needs Restroom and shower facilities Hot foods, snacks and refreshments Banking services National PRICING Consistent Price for Tires and Services Regardless of where and at what time your tire breakdown happens when you call Goodyear Fleet HQ, we will find the closest dealer in our service network to help you get back on the road quickly. The cost of tires and services will be honored per your agreement with Goodyear. For your convenience Goodyear will consolidate and invoice all charges.

4 Fleet Surveys Consistent Price for Tires and Services Regardless of where and at what time your tire breakdown happens when you call Goodyear Fleet HQ, we will find the closest dealer in our service network to help you get back on the road quickly. The cost of tires and services will honor your agreement with Goodyear. For your convenience Goodyear will consolidate and invoice all charges. Profitability Tools When your fleet is part of Goodyear Fleet HQ we provide you with a powerful suite of reports to help you minimize your costs of operation. Reporting is organized in four sections: tire performance, retread management, service activity and purchases. Accessing your fleet s information is easy, you go to log on to Fleet HQ and then run the reports that you need. Trailer Readiness Program IS YOUR TRAILER READY FOR THE LONG HAUL? The Trailer Readiness program from Goodyear Fleet HQ SM helps you reduce expensive penalties by keeping your fleet s trailers in compliance with CSA (Compliance Safety Accountability) requirements. With regular trailer inspections that increase operational capability, Trailer Readiness helps to ensure that your fleet is always prepared to roll. Samples of tire performance reports To learn more call FleetHQ or visit

5 TirePix Stay Connected With Pictures From Your Road Service Calls It would be easy if your trucks could bring home every tire after a road service call. Unfortunately, this is not always possible. That s where TirePix from Goodyear Fleet HQ SM can help. TirePix provides photos of the tire that was replaced. It gives you information as if you were at the service call. THE BENEFITS OF TRAILER READINESS: Receive uniform trailer inspections from your trusted local dealer or at more than 2,200 nationwide locations Receive customized reports on essential vehicle systems to help you better manage your fleet Helps to avoid expensive fines and unnecessary emergency services Helps to improve vehicle and driver safety Helps to improve overall fleet efficiency Customize your trailer survey with your local dealer to inspect: Tire pressure Tread depth Trailer lights Wheel seals Air valves Air lines Reflective tape Mud-flaps Preferred Fleet Program Smaller fleets can have some of the same benefits than larger national fleets when they sign for Goodyear s Preferred Fleet Program. Regardless of the location and time of their tire breakdown, the tire and pricing from their local dealer will be honored. For the fleet s convenience charges and invoices will be consolidated through the fleet s local dealer. Here s How TirePix Works Step 1 You or one of your drivers calls the Goodyear Fleet HQ Solution Center Step 2 A Goodyear Fleet HQ agent collects information about your breakdown and dispatches a technician Step 3 The technician replaces your tire and gets your truck back on the road Step 4 The tire removed from service is taken to a Goodyear Fleet HQ Dealer facility Step 5 Two photos are taken of the tire* One photo documents the D.O.T. information The second photo provides a close-up of the damaged area Step 6 Photos are attached to the associated call report Viewing Your Photos Is Easy You can view your TirePix photos along with call reports at FleetHQ.com. Who can get TirePix? TirePix is available to Goodyear National Accounts and all fleets. How long are Pix available? Pix are available for fleets to view/download for at least 30 days. * Photos are helpful, but an examination of the actual tire is necessary to help understand the reason for removal.