COMMUNITY TRANSPORT DIRECTORY FOR THE SOUTHERN REGION

Transcription

1 COMMUNITY TRANSPORT DIRECTORY FOR THE SOUTHERN REGION 2013

2 2013 Prepared by the Carelink team. This directory replaces the original 2003 version. Date last updated: 27 June COMMONWEALTH RESPITE AND CARELINK CENTRE SOUTHERN REGION Alfred Health Caulfield Hospital 260 Kooyong Road Caulfield VIC 3162 Carer Support, Respite and Urgent Respite (24 hours) Community Information (Business hours) Free call * *Calls from mobile calls are charged at applicable rates Page 2

3 TABLE OF CONTENTS INTRODUCTION... 4 ABBREVIATIONS... 5 SECTION A: VICTORIAN SUBSIDISED TRANSPORT SERVICES... 6 MULTI-PURPOSE TAXI PROGRAM... 6 NON-EMERGENCY PATIENT TRANSPORT... 7 DISCOUNTED CAR REGISTRATION... 8 PUBLIC TRANSPORT CONCESSIONS... 8 TRAVELLERS AID AUSTRALIA... 9 DEPARTMENT OF VETERANS AFFAIRS (DVA) REPATRIATION TRANSPORT SCHEME CENTRELINK MOBILITY ALLOWANCE COMPANION CARD VICTORIAN PATIENT TRANSPORT ASSISTANCE SCHEME PRIVATE AGENCIES SECTION B: COMMUNITY TRANSPORT DIRECTORY DEFINITIONS OF DIRECTORY FIELDS COMMUNITY TRANSPORT DIRECTORY UPDATE FORM PASSENGER COLLECTION & TRAVEL DESTINATION AREA OF COMMUNITY TRANSPORT SERVICES ALFRED HOSPITAL TRANSIT LOUNGE AUSTRALIAN RED CROSS BAYSIDE CITY COUNCIL CITY OF CASEY CITY OF GLEN EIRA CITY OF GREATER DANDENONG CITY OF KINGSTON CITY OF PORT PHILLIP CITY OF STONNINGTON COMMONWEALTH RESPITE AND CARELINK CENTRE FRANKSTON & MORNINGTON PENINSULA COMMUNITY TRANSPORT NETWORK FRANKSTON CITY COUNCIL JEWISH CARE (Victoria Inc.) LEUKAEMIA FOUNDATION MONASH MEDICAL CENTRE (MMC) ADMISSION DISCHARGE LOUNGE MECWACARE PAKENHAM MT ELIZA CHURCHES COMMUNITY SERVICE INC (MECCS) MORNINGTON PENINSULA SHIRE OPEN DOOR FRANKSTON OPEN DOOR SEAFORD INCORPORATED PAKENHAM VOLUNTEER TRANSPORT PROGRAM SOCIAL SUPPORT AND MONITORING SERVICE SOUTHERN PENINSULA COMMUNITY CARE SOUTH PORT DAY LINKS TRANSACCESS Page 3

4 INTRODUCTION In 2003 the Commonwealth Department of Health and Ageing (DOHA) funded the Commonwealth Respite and Carelink Centre Southern Region (CRCCSR) to develop the Community Transport Directory for the southern region in Victoria. As there is a continuing need for current information on community transport options, the Carelink team at CRCCSR revised and updated the Transport Directory in 2009 and The southern region includes ten Local Government Areas (LGAs): Port Phillip, Stonnington, Glen Eira, Bayside, Kingston, Casey, Cardinia, Greater Dandenong, Frankston and Mornington Peninsula. There are 1,282,998 residents in the southern region, accounting for approximately one quarter (23.9%) of Victoria s total population (2011 Census data). The outer LGAs, such as the Mornington Peninsula, often face difficulties with transport, given their distance from major hospitals and medical services and poor transport infrastructure. Community transport providers are generally local councils providing fixed destination transport, service providers such as community health services providing transport for clients to their own programs, and volunteer community or church based services. The Carelink team respond to callers to the Commonwealth Respite and Carelink Centre Southern Region who are seeking information about aged, disability and community care services in the southern region. These callers report that transport issues are an increasing challenge for individuals wishing to live independently in the community. Some callers require minimal community support or assistance, but are often restricted in the community as they need transport support in order to manage their daily lives. Additional issues include: A lack of services to transport older people who may be transitioning between rural and regional aged care facilities Lack of options to assist people (who are not on packaged care) to attend medical appointments Many local councils provide local bus runs on a daily basis, but if an individual s needs are outside the run, they are left with no options Often the only option is the council s Home and Community Care (HACC) program which can at times provide personal care workers to attend and drive an individual to locations such as the local grocery store and library. The 2013 Community Transport Directory contains contact details for 24 service providers offering transport within the southern region. Section A contains information on Victorian transport subsidies and Section B contains information on the services providing transport. Information is not provided on services which only provide transport to clients of their own programs and the focus is on services providing transport to individuals rather than community groups. To discuss your experience or concerns with transport, obtain an electronic copy of the Directory, or for updating service information within the Directory, contact CRCCSR on , carelink@alfred.org.au or access the Transport Directory through the Websites developed and managed by the CRCCSR: and Page 4

5 ABBREVIATIONS CRCCSR: DHS: DoH: DVA: HACC: INC: IV: LGA: PAG: SRS: TAC: U3A: Commonwealth Respite and Carelink Centre Southern Region Department of Human s (Federal) Department of Health (Victoria) Department of Veterans Affairs (Federal) Home and Community Care Program. HACC provides funding for services which support people who are frail aged, are younger with a disability or are carers. The above target group also need to live at home (rather than in a facility or community based accommodation) and their capacity for independent living is at risk or they are at risk of premature or inappropriate admission to long term residential care. Incorporated Intravenous Local Government Area Planned Activity Group Supported Residential Transport Accident Commission University of the Third Age Page 5

6 SECTION A: VICTORIAN SUBSIDISED TRANSPORT SERVICES MULTI-PURPOSE TAXI PROGRAM The Victorian Multi Purpose Taxi Program makes it easier for Victorians with a severe and permanent disability to afford taxis by providing members with half price taxi fares. It pays up to $60 per trip and some members have a yearly limit. Members are given a card, which they have to show when they first get into a taxi. The cards cost $16.50 and are valid for six years. Travel can be for any reason, except trips that are covered by insurance or other funding, which are not covered by the Multi Purpose Taxi Program. Victorian members can get the same discount interstate for a limited number of taxi trips. : You can become a member of the Multi Purpose Taxi Program if you: Live in Victoria, and Have a severe and permanent disability, and Have a disability that means you can't use public transport by yourself. To become a member you also need to either: Use a wheelchair all the time, or Hold a department of veterans' affairs pensioner concession card or gold repatriation health card, or Hold certain pensioner concession or health care cards from centrelink, or Be able to show you have financial hardship by providing financial information. To become a member of the Multi Purpose Taxi Program, both you and your doctor have to fill in an application form and send it to the Victorian Taxi Directorate. Doctors can now complete the form online. You can download the membership application form and an information booklet from the Victorian Department of Transport website: or phone them to have them sent to you. : Victorian Taxi Directorate on phone (toll-free). Taxi bookings: To book a taxi, see below or go to the Yellow Pages telephone directory for contact numbers ( Black Taxis Silver Top Taxi Yellow Cabs West Suburban Taxis (03) Dandenong Taxis Frankston Taxis (03) Melbourne Taxis (03) Wheelchair-accessible taxis: Wheelchair accessible taxis allow people who use wheelchairs to travel in their wheelchair, provided that they and the wheelchair can be safely restrained in the vehicle. To book a wheelchair-accessible taxi: In Melbourne, phone (03) (Silver Top) or (03) (13 Cabs). In regional areas, call your local taxi depot and ask for a wheelchairaccessible taxi. NOTE: Members can still use their Multi Purpose Taxi Program card in a taxi even if they didn't book the taxi through a taxi depot. Date updated: 5 th March Page 6

7 NON-EMERGENCY PATIENT TRANSPORT Non-emergency patient transport (NEPT) is available for patients who do not require a time critical ambulance response and who have been assessed by a medical practitioner. NEPT is generally for people who have clinical barriers to making their own transport arrangements using privately owned vehicles, public transport services, taxis, community transport or volunteer services. There is a range of public and private organisations involved in the provision or coordination of NEPT services, including registered private transport providers (PTPs), health services and Ambulance Victoria (AV). AV is a major provider of road and air NEPT services in the State. It subcontracts PTPs to deliver all its NEPT services in the metropolitan area and a large proportion of rural and regional Victoria. AV also provides a clinic transport service. Hospitals provide either their own NEPT services, contract PTPs or use AV to deliver NEPT. Most NEPT transfers occur between hospitals and between home and hospital. Many nursing home patients are transported by NEPT to and from specialist health appointments and rehabilitation. The majority of non-emergency transports are provided by road, with a small number undertaken by air services. Non-emergency patient transports need to be authorised by a medical practitioner. Authorisation considers whether there is a demonstrated medical requirement for ambulance transport on the grounds that: The patient requires the use of the specialised equipment contained within the vehicle, or The patient requires the skill levels and qualifications of staff on either an ambulance vehicle or on a non-emergency patient transport vehicle A patient has an illness or a disability that makes it impractical to use any other form of transport, for example, severe immobility or disorientation. : Phone: Web: Date updated: 5 th March Page 7

8 DISCOUNTED CAR REGISTRATION You can apply for a concession on your vehicle registration or six monthly car registration if you, or your spouse or domestic partner is, a Victorian resident and the holder of a: Health Care Card issued by Centrelink Pensioner Concession Card issued by Centrelink Pensioner Concession Card issued by Department of Veterans Affairs Gold Repatriation Card issued by the Department of Veterans Affairs. Commonwealth Seniors Health Cards issued by Centrelink, Gold Repatriation Cards issued to dependants, and Seniors Cards do not apply. : Phone: (Mon - Fri: 8.30am - 5pm, Sat 8.30am - 2pm) Web: In person: Phone to locate your local VicRoads Customer Centre. Date updated: 5 th March PUBLIC TRANSPORT CONCESSIONS Concession fares for Disability Support Pensioners and Carer Payment recipients Disability Support Pensioners and Carer Payment Recipients (DSP/CAR) are eligible for concession fares and free weekend travel. Free Weekend Travel Application Forms are available at staffed Metro Premium stations, the Public Transport Victoria (PTV) Hub at Southern Cross Station (near entrance at Collins and Spencer streets) or online at Free Travel Passes The PTV Pass Office issues the following free travel passes relevant to people with a disability for use on Victoria s public transport network: Access Travel Pass is for people with a significant permanent disability who travel independently on Victoria s public transport network and can demonstrate that due to their disability they cannot use the ticketing system. Scooter Wheelchair Travel Pass is for people with a permanent and severe disability who depend on the use of a scooter or wheelchair for mobility outside of their home. Vision Impaired Travel Pass is for people who are legally blind. War Veteran s Travel Pass is for Victorians who have undertaken war/peacemaking/peacekeeping service overseas and are in receipt of a Department of Veterans Affairs (DVA) gold or white card or documented evidence of ongoing or lump sum compensation from DVA for an injury/illness related to this service and have had confirmed by their treating Doctor that due to this injury/illness related to service the veteran s locomotion is limited significantly. EDA / TPI War Veterans Travel Pass is for Victorian Veterans who have undertaken war/peacekeeping/peacemaking service overseas, are holders of a DVA Gold Repatriation Health Card embossed with EDA (Extreme Disablement Adjustment) or TPI (Totally Permanently Incapacitated). : Phone: Public Transport Victoria on Web: Page 8

9 The Carer Card is issued by the Victorian Department of Human s (DHS) to eligible Victorian residents who are carers. Carer Card holders are eligible for free travel on public transport on a Sunday plus two return off-peak travel vouchers each year. See: or phone: (9am - 5pm Monday - Friday excluding public holidays). Seniors Seniors using myki receive a number of benefits, including concession fares on public transport during the week and free travel on Saturdays and Sundays in zones 1 and 2 in metropolitan Melbourne and on regional town bus services. To be eligible for a free seniors myki card, registration for the Victorian Seniors Card is required. To apply for the Victorian Seniors Card Application Form go to: phone or seniorscard@health.vic.gov.au) Free travel vouchers Once a year, Victorian Seniors Card holders and Victorian Pensioners receive vouchers for free travel on public transport within Victoria. Find out more online at or contact Public Transport Victoria on : Phone: (13 myki) between 6am and 12 midnight, 7 days a week. For those with a hearing impairment or speech impairment, phone the National Relay : TTY users phone , then ask for (13 myki). Speak and listen users phone , then ask for (13 myki) In person: PTV Hub at Southern Cross Station (near entrance at Collins and Spencer streets) Web: Date updated: 5 th March TRAVELLERS AID AUSTRALIA Travellers Aid Access (TAAS) Travellers Aid Access (TAAS) promotes independence, autonomy and inclusion by assisting seniors or travelers with a disability with their personal care needs. They maximise peoples' ability to participate in day-to-day activities, such as employment, education, volunteering, social and community events. No referral or appointment is necessary. Friendly, experienced Client Support Officers can provide: Meal assistance Personal care Communication assistance for people with speech impairments, or who require assistance with filling out forms Fully accessible bathroom facilities with ceiling hoist and adult change table Wheelchair/scooter recharging facilities Accessible public internet computers with JAWS software available. Clients friends, family, and personal support workers are also welcome. The service is available at Flinders Street Station from Sunday to Thursday 8am - 8pm and Friday to Saturday 8am - 10pm, and at Southern Cross Station from Monday to Friday 10am - 5pm and Saturday - Sunday 11am - 4pm. : Flinders Street Station: Phone: (03) or fss@travellersaid.org.au Southern Cross Station: Phone: (03) or scs@travellersaid.org.au Page 9

10 Medical Companion Trained Medical Companion (MCS) volunteers meet medical travellers at Flinders Street Station and Southern Cross Station and accompany them by public transport to and from their medical appointment (includes dental / health care) at all hospitals, specialists and medical clinics in central Melbourne (the CBD). They assist people able to travel independently who are unfamiliar with Melbourne, or feel anxious using public transport alone. The service operates Monday to Friday 8am 6pm. Weekend or out-of-hours services can be requested depending on volunteer availability. The service is: Free Available to regional and metropolitan travellers Must be booked in advance. A minimum 48 hours notice is required Travellers must purchase their own public transport tickets. The Medical Companion will cover the volunteer's transport costs. Volunteers are not trained personal care workers. Trained personal care workers are on site at Travellers Aid Australia Flinders Street and Travellers Aid Australia Southern Cross to provide personal care when travellers are at the station. Volunteers accompany travellers in wheelchairs, as long as the traveller has a support person who assumes responsibility for loading, unloading and pushing the wheelchair when travelling. MCP volunteers are not required to push wheelchairs or conduct any heavy manual handling, as they have not been trained in manual handling procedures. : Anyone living in Victoria and travelling to a medical appointment in central Melbourne can use the service as long as they are able to adhere to the following: Must be departing from Southern Cross or Flinders Street Station Able to travel independently Able to walk unassisted or negotiate at least a few steps with the help of a walking frame Able to comfortably enter and exit a taxi, tram or train If travelling by taxi, able to safely secure themselves via a seatbelt (exemptions apply, a certificate is required) Over 16 years of age, unless accompanied by a parent or guardian Will not require medical treatment, intravenous therapy, oxygen or monitoring whilst using the service. : Phone: between 7.15am 9.45pm (7 days per week) Book online at least 48 hours in advance of your appointment at: If deaf or hard of hearing, please scs@travellersaid.org.au for a booking form or call the relay service on before calling to make your booking. Please allow 48 hours for confirmation of bookings. Date updated: 5 th March Page 10

11 DEPARTMENT OF VETERANS AFFAIRS (DVA) REPATRIATION TRANSPORT SCHEME The DVA Repatriation Transport Scheme operates in two ways: the Veteran organises their own travel and claims reimbursement of costs from DVA or DVA arranges travel and pays the transport provider (taxi) directly. Eligible veterans, war widows/widowers (generally gold or white card holders, but check with DVA regarding individual eligibility) can claim travelling expenses under the Repatriation Transport Scheme (RTS) relating to: Visits to a health provider for medical treatment A disability claim An invalidity income support claim Treatment under the Australian participants in British nuclear tests (Treatment) Act The Repatriation Transport Scheme is comprised of a number of elements including the reimbursement of: Transport Accommodation Meals Medically required attendants. DVA may assist with travelling expenses for use of: A private vehicle Public or community transport Vehicle ferries Parking Road tolls Taxis or hire cars (where this is the most suitable and economical mode of transport) Booked car services Air travel (where this type of transport is necessary) Travel with a medically required attendant Ambulance travel Accommodation and meals. The Veteran will generally make their transport arrangements. However, in certain circumstances, transport (e.g. a booked car) may be arranged by DVA. DVA may arrange transport under the Booked Car with Driver Scheme (BCWD) for travel to approved treatment locations. Under this scheme DVA will arrange a suitable vehicle to transport entitled persons to their appointment on time. Veterans can arrange BCWD or have their health provider or nominated representative arrange transport on their behalf by contacting DVA directly or accessing the online transport booking system. : Phone: , or for country callers. Web: generalenquiries@dva.gov.au Date updated: 8 th March Page 11

12 CENTRELINK MOBILITY ALLOWANCE You may be eligible for Mobility Allowance if you: Are aged 16 or more and Cannot use public transport without substantial assistance because of a disability, illness, or injury, and Need to travel to and from your home to look for work, do paid or voluntary work, or participate in study or training. Note: You can still qualify for Mobility Allowance if there is no public transport where you live. To be eligible for the standard rate of Mobility Allowance, you must also: Be undertaking vocational training, voluntary work, paid work, independentliving / life-skills training or any combination of these for at least 32 hours every four weeks on a continuing basis or Have an agreement to look for work through an employment services provider (e.g. Job services Australia or disability employment services) or Be participating in a disability employment services disability management service or Be receiving Newstart allowance, youth allowance or Austudy and satisfy the activity-test requirements associated with these payments. You may be eligible for the higher rate of Mobility Allowance if you are: Receiving Disability Support Pension, Parenting Payment, Newstart Allowance or Youth Allowance (job seeker) and Working for at least 15 hours a week on wages that are at or above the relevant minimum wage and either Undertaking job-search activities for work of at least 15 hours a week on wages that are at or above the relevant minimum wage, under an Employment Pathway Plan or agreement with an Employment s Provider (e.g. Job s Australia or Disability Employment s), or Working for at least 15 hours a week on productivity-based wages under the Supported Wage System. : Centrelink on , visit a Centrelink office or Date updated: 8 th March COMPANION CARD The Companion Card is issued to people with a significant, permanent disability, who can demonstrate that they are unable to access most community activities and venues without attendant care support. Attendant care type support includes significant assistance with mobility, communication, self-care, or learning, planning and thinking, where the use of aids, equipment or alternative strategies do not enable the person to carry out these tasks. It does not include providing reassurance, social company or encouragement only. The card contains a photograph of the cardholder and can be presented when booking or purchasing a ticket at events and venues, provided the cardholder requires attendant care support in order to participate at that particular activity. Participating organisations will issue the cardholder with a second ticket for their companion at no charge. Page 12

13 To be eligible to apply for a Companion Card, applicants must demonstrate that they meet all of the following eligibility criteria: Be a permanent resident of Australia, residing in Victoria and Have a significant disability and Due to the impact of their disability are unable to participate at most community venues and activities without attendant care type support and The need for this level of support will be life-long. There are no income or assets tests applied to applications for a Companion Card, and people may apply irrespective of their employment status or nationality. : Companion Card Information Line on Monday to Friday between 9am to 5pm or go to For those who are deaf, have a hearing impairment, or have complex communication needs please telephone: TTY : National Relay : Speech to Speech Relay : and ask to be connected to the Companion Card Information Line. Date updated: 8 th March VICTORIAN PATIENT TRANSPORT ASSISTANCE SCHEME The Victorian Patient Transport Assistance Scheme (VPTAS) subsidises the travel and accommodation costs incurred by rural Victorians and if appropriate, their escorts, who have no option but to travel a long distance to receive approved medical specialist services. To be eligible for assistance patients must meet all of the following criteria: Be a Victorian resident Live in a Department of Health designated rural region (Barwon-South, Gippsland, Grampians, Hume, Loddon-Mallee regions). Is receiving specialist medical treatment under specialty treatment codes , 102 or 115 from an approved medical specialist service registered with Medicare Australia and Need to travel more than 100 kilometres one way or on average 500 kilometres per week for a minimum of five consecutive weeks. Travel assistance includes: Subsidies for private car travel (a reimbursement of 17 cents per kilometre is paid where a private vehicle is used) Full concession fare reimbursements for public transport Air travel only if the journey exceeds 350 kilometres one way and a commercial flight is used Taxi travel only to the nearest public transport and only when a patient has no other means of transport available. Accommodation assistance is paid at a maximum of $35.00 per night, plus Goods and s Tax (GST) for a patient and an approved escort staying in commercial accommodation. To apply for VPTAS, all patients are required to complete a VPTAS Claim Form. The form requires the details of the approved medical specialist services to be verified by the approved medical specialist or an authorised representative. The specialist or authorised representative must also endorse the need for accommodation and the need for an escort. Page 13

14 : Phone: or (03) Claim forms can be collected and submitted at your local Department of Health office or accessed and ordered online at Date updated: 8 th March PRIVATE AGENCIES Many agencies providing personal care services can provide workers to drive clients to appointments and stay with them if need be, on a fee for service basis. See the Yellow Pages under Personal Care or go to their website: Page 14

15 SECTION B: COMMUNITY TRANSPORT DIRECTORY DEFINITIONS OF DIRECTORY FIELDS Organisation Passenger Collection Area Travel Destination Area Office Hours Date updated Name of organisation Description of organisation Transport contact person Where passengers are collected from Where passengers are dropped off Hours office is open Fixed trip: Whether regular, pre-planned trips are available such as to shopping centres, planned activity groups etc. Flexible transport: Whether transport can be provided according to the client s specific needs. Volunteer drivers: Whether volunteer (rather than paid) drivers are utilised. Taxi vouchers: Whether the organisation provides these to clients. criteria for use of service. of service. Other relevant information e.g. whether vehicles are wheelchair accessible. Last date information checked with provider. Page 15

16 COMMUNITY TRANSPORT DIRECTORY UPDATE FORM If you are a service provider that is currently listed in the CRCCSR Community Transport Directory for the Southern Region and you would like to update your details, or you are a service provider that would like to be included in the directory, please complete the following information and send it to: Carelink Team Commonwealth Respite and Carelink Centre Southern Region Alfred Health Caulfield Hospital 260 Kooyong Road Caulfield VIC 3162 Phone: or (03) Fax: (03) carelink@alfred.org.au Organisation Name of service Person (Name, phone, ) Passenger Collection Area Travel Destination Area Office Hours Fixed trip: Flexible transport: Volunteer drivers: Taxi vouchers: Vehicles Date updated Details of person submitting form Name: Job title: Phone: Page 16

17 Key: PASSENGER COLLECTION & TRAVEL DESTINATION AREA OF COMMUNITY TRANSPORT SERVICES = travel destination is limited to client s LGA. * = travel destination includes areas outside client s LGA. PLEASE NOTE: Further eligibility criteria apply. Please see service provider listing for more information. LGA SERVICED/ TRANSPORT SERVICE Bayside City Cardinia Shire Casey City Frankston City Glen Eira City Greater Dandenong City Kingston City Mornington Peninsula Shire Port Phillip City Stonnington City Alfred Hospital Transit Lounge * * * * * * * * * * Aust. Red Cross * * * * * * * * * * Bayside City Casey City * Frankston & Mornington Peninsula Community Transport Network Frankston City Glen Eira City Greater Dandenong City * * Page 17

18 LGA SERVICED/ TRANSPORT SERVICE Bayside City Cardinia Shire Casey City Frankston City Glen Eira City Greater Dandenong City Kingston City Mornington Peninsula Shire Port Phillip City Stonnington City Jewish Care Kingston City Leukaemia Foundation Mecwacare Pakenham Monash Medical Centre Mornington Peninsula Shire * * * * * * * * * * * * * * * * * * * * * Mt Eliza Churches Community Inc. Open Door Frankston Open Door Seaford Inc. * Pakenham Volunteer Transport Program * Port Phillip City Page 18

19 LGA SERVICED/ TRANSPORT SERVICE Bayside City Cardinia Shire Casey City Frankston City Glen Eira City Greater Dandenong City Kingston City Mornington Peninsula Shire Port Phillip City Stonnington City Social Support And Monitoring Southern Peninsula Community Care * South Port Day Links Stonnington City Transaccess * * * * * Page 19

20 ALFRED HOSPITAL TRANSIT LOUNGE Ground Floor Commercial Road Prahran VIC 3181 Phone: (03) Fax: (03) Coordinates non emergency transport to and from the Alfred Hospital where other options are not available. s include pick up and return for outpatient appointments at the Alfred and interstate transfers. (Wards arrange inter-hospital transfers or discharge trips). The Red Cross and volunteers are utilised. The transport must be approved by a doctor or aged care facility. Transit Lounge above Passenger collection area Melbourne and outer suburbs (Red Cross area) Travel destination area Alfred Hospital Office hours Monday to Friday 8am to 6pm Fixed trip: No Flexible transport: Transport to and from hospital Volunteer drivers: Yes People with significant transport need, assessed on each occasion (e.g. can t walk, has IV or other attachments, is very unwell or has incontinence or dementia). No charge for use of volunteer services for people covered under DVA, WorkCover, TAC or on a pension. Otherwise use of non emergency ambulance services is charged. Check with private health insurance companies or ambulance membership whether the non emergency ambulance trip is covered. See also Non-Emergency Patient Transport (NEPT) and Australian Red Cross. Date updated 12 th February 2013

21 Passenger collection area Travel destination area Office hours AUSTRALIAN RED CROSS PATIENT TRANSPORT SERVICE North Melbourne office: Villiers Street North Melbourne VIC 3051 Phone: (03) or (03) or (General Reception) Rosebud Office: PO Box 401 Rosebud VIC 3939 Phone: (03) Fax: (03) Frankston office: Ph: (03) Provides a cost effective transport service for people who have no alternative to attend essential hospital appointments, including specialist appointments, on a short term basis only. (Clients will be referred to other agencies if the need is ongoing). Red Cross do not cover medical appointments that are not at a hospital (e.g. GP, dental, physiotherapy). Only do morning pick ups (8am onwards) and drop off by 12pm, so medical appointments should be made between 9am and 11am. Travel is only into city, not from city areas out. Drivers do not stay with clients. Rosebud office will do medical appointments if no other options available, but may not be able to drop patient off at exact appointment time. Diana Carroll Patient Transport Co-ordinator, North Melbourne Hans Mevius - Mornington Convenor Don Stringer Frankston Convenor North Melbourne office: covers northern part of Southern Region to Narre Warren & Cranbourne areas. Rosebud office: covers southern part of Southern Region i.e. Peninsula, Mt Eliza, Mornington & Westernport. Frankston office: covers Frankston, Baxter, Langwarrin, Skye, Aspendale, Seaford, Carrum & Chelsea. NOTE: Clients are asked call their local office to check they cover their suburb. Melbourne region hospitals e.g. Monash Medical Centre and Moorabbin, Alfred, Austin, Mercy, Peter MacCallum, Eye & Ear, Caulfield, St Vincent s, Royal Melbourne and Epworth Hospitals. North Melbourne: Monday to Friday 8.30am 4pm (Monday to Friday 8am - 12pm for transport). Rosebud: Monday to Friday 10am to 4pm (Monday to Friday 7am - 12pm for transport). Frankston: Monday to Friday 9am to 4pm (Monday to Friday 7am - 12pm for transport). Page 21

22 Fixed trip: To hospitals only Flexible transport: No Volunteer drivers: Yes People who: are unable to use available public transport or live in an area which is remote from public transport are unable to drive or do not have access to a vehicle cannot afford to use a taxi do not have friends or family able to transport them have no other viable alternative can get in and out of a car by themselves are not wheelchair bound. Bookings are made through a referring health worker e.g. doctor or social worker at the hospital the person is attending and are confirmed by fax. No direct patient referrals are taken, though patients can call for information and need to call to confirm booking. Spouse carers may ride in vehicles if seat available. Donation (e.g. $5-$10). All donations over $2 are tax deductible. Red Cross is funded through public donations and corporate giving. Date updated 10 th December 2012 Page 22

23 BAYSIDE CITY COUNCIL 76 Royal Avenue Sandringham VIC 3191 Phone: (03) Fax: (03) Bayside s Community Transport Program (CTP) provides a door to door service to assist older people and people with a disability who are unable to access mainstream transport attend a range of social activities. A Resident Transport (RTS) supported by volunteer drivers enables those without access to other means of transport to be taken to medical appointments. Phone enquiries to Intake Aged and Disability on (03) for new clients or (03) for known clients. enquiries to enquiries@bayside.vic.gov.au Passenger Collection Area City of Bayside Travel Destination Area Mainly within the City of Bayside Office Hours Monday to Friday 8.30am to 5pm Fixed trip: Planned Activity Groups, Seniors Centres, shopping and library locations, day trips to selected destinations. Flexible transport: Assessed clients for medical appointments, shopping and social outings. Volunteer drivers: For Resident Transport.. HACC clients. An assessment process determines eligibility and the appropriate service areas. Resident transport service incurs a charge per kilometre plus the cost of parking and road tolls. N/A Date updated 5 th February 2013 Page 23

24 CITY OF CASEY Community Care Department Volunteer Transport Program Percy Trewin Annexe 1-9 Regency Drive (P.O Box 1000) Narre Warren VIC 3805 Phone: (03) Fax: (03) The Volunteer Transport Program provides transport for HACC clients mainly to health appointments but may include other trips related to community activities & appointments. Program is staffed by volunteers using their own cars. Julie Heyden, Volunteer Transport Officer. Phone: (03) Passenger collection area City of Casey Travel destination area City of Casey, surrounding districts and Melbourne city. Office hours Monday to Friday 8am to 5pm Fixed trip: No Flexible transport: Yes Volunteer Drivers: Yes City of Casey HACC clients are assessed for eligibility & suitability. Mobility and health criteria apply for all clients. A contribution towards the cost of each trip, based on distance, is requested for reimbursement of volunteer expenses such as fuel & parking fees. The Volunteer Transport Program is not an emergency service. Clients must give at least 3 to 4 working days notice of appointment; preferably 2 weeks. Waitlists apply. Wheelchairs are not transported and clients must be able to get in the car unassisted & walk 100m without assistance. Clients on oxygen are not accepted. Volunteers can accompany the client to their appointment. Date updated 5 th February 2013 Page 24

25 CITY OF GLEN EIRA Hawthorn Road (Corner Glen Eira Road) Caulfield South VIC 3162 Phone: (03) Fax: (03) Planned Activity Group transport, shopping trips and related destination runs on set days. Rod Mc Adam, Community Access Officer Ph: (03) Passenger collection area City of Glen Eira Travel destination area City of Glen Eira, shopping centres (Chadstone, Southland and Centre Road Bentleigh) and Moorleigh Community Village (East Bentleigh). Office hours Monday to Friday 8.30am to 5pm Fixed trip: Planned Activity Groups, shopping and related community destinations. Flexible transport: No Volunteer drivers: No HACC target group and other community members and non profit community groups with transport needs. Shopping and related trips: $3 return. TransAccess arranges bookings of Glen Eira buses when they are not being used for City of Glen Eira programs. Date updated 5 th February 2013 Page 25

26 CITY OF GREATER DANDENONG P.O. Box 200 Dandenong VIC 3175 Phone: (03) Fax: (03) Community transport for eligible residents living in the City of Greater Dandenong. Regular door to door service targeting frail aged, people with disabilities and people who have mobility issues. Linda McCann, Community Social Support Coordinator, Community Care Phone: (03) Passenger collection area City of Greater Dandenong Travel destination area City of Greater Dandenong Office hours Monday to Friday 7.30am to 4pm Fixed trip: Regular door to door service, transport to Senior Citizen Centres and similar, shopping trips and hydrotherapy centre transport. For shopping trips clients are collected from home, and picked up 2-3 hours later at a central point in shopping centre. Flexible transport: No Volunteer drivers: No HACC target group, any person with GP referral, any isolated resident (any age). Door to door service: $2.80. N/A Date updated 5 th February 2013 Page 26

27 CITY OF KINGSTON PO Box 1000 Mentone VIC 3194 Phone: Phone: (03) (Volunteer transport) Phone: (03) (Community bus) Fax: Door to door community bus to range of destinations (see below) and one-to-one volunteer transport. Debbie Lambert, Co-ordinator Volunteers Rob Myers, Community Bus Co-ordinator Passenger collection area City of Kingston Travel destination area City of Kingston and other areas for medical appointments. Office hours Monday to Friday 8am to 4.30pm Fixed trip: Door to door transport to senior citizens, shopping centres, library, leisure centre, after school care, kindergartens, pool and Central Bayside Community Health. Flexible transport: Volunteer transport for medical appointments (e.g. dental, rehabilitation, optometry, hydrotherapy, outpatient appointments, chemotherapy, dialysis). Volunteer driver will wait with client if required. Volunteer drivers: Yes Community bus service: anyone unable to access public transport. Volunteer transport: HACC target group. Includes people not currently linked into City of Kingston programs, as long as they are assessed as eligible. Community bus: $3.30 return (fees change 1 st July annually). Day trips: depends on destination and activities. Payment by cash or cheque. Volunteer transport: Clients pay 90c/kilometre from client s home address and return and any parking fees. E-tag is purchased by client or charged an $25 admin charge N/A Date updated 5 th February 2013 Page 27

28 CITY OF PORT PHILLIP Corner Carlisle Street and St Kilda Road St Kilda VIC 3182 Phone: (03) Fax: (03) Free wheelchair accessible community bus service operates Monday to Friday (excluding public holidays) across municipality. The community bus stops at key locations, including libraries, maternal & child health centres, Senior Citizens Centres, child care and shopping centres. Marg Moore, Team Leader Community Transport Ph: (03) Mari Opt hoog, Senior Transport Officer Ph: (03) Passenger collection area City of Port Phillip Travel destination area City of Port Phillip Office hours Monday to Friday 8.30am to 5pm Fixed trip: Fixed route community bus to Elwood, South Melbourne, West St Kilda, East St Kilda, Albert Park, Middle Park, Port Melbourne & Garden City. Flexible transport: No Volunteer drivers: No Community bus route: Access for all. Priority for frail aged and disabled who can t access public transport. Community bus is free. N/A Date updated 5 th February 2013 Page 28

29 CITY OF STONNINGTON Malvern Town Hall Corner Glenferrie Rd & High St Malvern VIC 3144 Phone: (03) Fax: (03) Transport for shopping, program, and community access. Barry Hills, Community Transport Program Leader, Phone: (03) Passenger collection area City of Stonnington Travel destination area City of Stonnington for regular transport. Other locations for community access and trips. Office hours Monday to Friday 8.30am to 5pm Fixed trip: Daily transport to centre-based meals programs. Weekly shopping trips to Prahran Market, Chadstone, Malvern Central & Carnegie Shopping Centre. Day trips for community groups and social support. Transport support for community organisations. Flexible transport: No Volunteer drivers: No Stonnington residents in HACC target group (frail aged, disabled and no other transport options). Don t have to be clients of the. Regular transport: $2.50 donation. N/A Date updated 5 th February Page 29

30 COMMONWEALTH RESPITE AND CARELINK CENTRE SOUTHERN REGION Alfred Health Caulfield Hospital 260 Kooyong Road Caulfield VIC 3162 Phone: or (03) Fax: (03) Assistance with locating suitable transport options for carers and individuals in the community or (03) Passenger collection area Southern Region Travel destination area Southern Region Office hours Monday to Friday 8.30am to 5pm Fixed trip: No Flexible transport: Yes Volunteer drivers: No Taxi vouchers: Occasional Carers and community members needing transport options in the Southern region No charge CareLine and carer support staff can assist carers with transport options to access respite. Urgent or one off support only. Community Information staff can assist individuals who are living independently to seek out local transport options. Date updated 9 th May 2013 Page 30

31 FRANKSTON & MORNINGTON PENINSULA COMMUNITY TRANSPORT NETWORK Phone: (03) Fax: (03) The Network assists people living in Frankston and Mornington Peninsula who cannot access appropriate transport and support due to factors such as age, disability, geographic location and financial limitations. It is primarily designed as an alternative to high cost taxi and carer support. Bill Keilar, Network Co-ordinator Passenger Collection Area Frankston and Mornington Peninsula Travel Destination Area Anywhere Office Hours Mon - Fri 8.30am - 5pm Fixed trip: No Flexible transport: Yes Volunteer drivers: Yes Residents of Frankston and Mornington Peninsula who cannot access appropriate transport and support due to factors such as age, disability, geographic location and financial limitations. The cost is 77c per kilometre calculated to and from the volunteer's home (not the client's). The cost is similar to what clients pay with the Multi Purpose Taxi Card. Passengers will be invoiced at the end of the month of their journey. The Network Coordinator will advise of transport availability within 3 days but normally within 24 hours. Where possible, the Network will attempt to provide services for last minute requests. The preferred method of contact is via and bookings can be made online through their website. Trained volunteers use their own vehicles, which are not wheelchair accessible. Volunteers can carry wheelie walkers but are not allowed to lift wheelchairs. Date updated 20 th November 2012 Page 31

32 FRANKSTON CITY COUNCIL Civic Centre Corner Young & Davey Streets PO Box 490 Frankston, VIC 3199 Phone: Fax: (03) Bus transport for shopping and related trips for residents of Frankston who are transport disadvantaged. Door to door service for the following trips: Fortnightly shopping trips to Frankston, Karingal and Library, Seagulls Club (Veterans), Agestrong, Bingo, Fabulous 50 s Swimming Club and some local Senior Citizen Clubs. Active Ageing and Disability s Intake Phone: intake@frankston.vic.gov.au Passenger collection area City of Frankston Travel destination area City of Frankston Office hours Monday to Friday 8.30am to 5pm Fixed trip: Fortnightly shopping, library, exercise and social transport. Flexible transport: No Volunteer drivers: No Residents of the City of Frankston who are transport disadvantaged. $1 each way N/A Date updated 3 rd June 2013 Page 32

33 JEWISH CARE (Victoria Inc.) Gary Smorgon Centre 619 St Kilda Road Melbourne VIC 3004 Phone: (03) Fax: (03) Limited commuter bus and volunteer drivers for off site day socialisation program. Limited assisted organisation of taxi transport for day centres for centre based programs. Intake Worker Ph: (03) Volunteer Co-ordinator Ph: Passenger collection area Stonnington, Port Phillip & Glen Eira Travel destination area Stonnington, Port Phillip & Glen Eira Office hours Monday to Friday 9am to 5pm Fixed trip: To day activity programs Flexible transport: Yes Volunteer drivers: Yes Members of the Jewish community aged 65 years plus requiring support who are HACC eligible or on a Disability Support Pension. Each person is assessed based on their needs & referred to other services, including those providing transport. Depends on funding, the program they are accessing and individual needs. Volunteers drive agency buses and provide an escort service as required. Volunteers do not drive to city or other places where parking is difficult to access. In these cases, volunteers act as escorts in taxis, paid by the client. Date updated 5 th February 2013 Page 33

34 LEUKAEMIA FOUNDATION PO Box 1762 Preston South VIC 3072 Phone: Provides patients and their families with courtesy transport to and from treatment and diagnosis-related medical appointments to relieve the pressure faced by patients who are transport disadvantaged i.e. limited private transport options, such as the carer having to return to work. Transport Co-ordinator. Passenger Collection Area Negotiable. Travel Destination Area All major hospitals in Melbourne. Office Hours Monday to Friday 8.30am 5pm Fixed trip: No Flexible transport: Yes Volunteer drivers: Yes Transport disadvantaged people living with blood cancers such as leukaemia, lymphoma, myeloma etc who have appointments around their diagnosis. Clients must be reasonably mobile, although drivers can provide assistance with wheelchairs and frames. No charge hours notice required for bookings. Bookings cannot be made more than one month in advance. Cars are marked with Leukaemia Foundation. One way service available. Carers and children can usually travel in the car, as long as this is discussed with the Transport Co-ordinator prior to travel. Patients must notify the Foundation as soon as possible if they are unable to attend their appointment. Car depots are in Preston, Cheltenham, Ferntree Gully, Ballarat and Geelong. Some wheelchair accessible cars are available. Date updated 3 January 2013 Page 34

35 MONASH HEALTH PATIENT TRANSPORT Kingston Centre Warrigal Road Cheltenham 3192 Phone: (03) Fax: (03) Transport for patients who have a doctor s referral requiring supervision and support due to significant physical and/or mental health condition. Transport Co-ordinators Erin Rodgers and Rhiannon Stuart erin.rodgers@southernhealth.org.au or rhiannon.stuart@southernhealth.org.au Passenger collection area Any location in Victoria Travel destination area Any location in Victoria Office hours Monday to Friday 8.30am to 4.30pm Fixed trip: public hospital transfers, Monash Health (MH) inpatients going to other hospitals for tests, MH campus transfers, transfers to other hospitals following day procedure, MH outpatient appointments, including chemotherapy. Flexible transport: No Volunteer drivers: Sometimes used All other transport options must be explored first. Medical authorisation is required from doctor at the hospital before booking and clients must require supervision and support due to a significant physical and/or mental health condition and a medical condition must preclude them from using other forms of transport. No charge if pensioner, Health Care Card holder or Ambulance Victoria member for more than 30 days. Clients are individually assessed and most appropriate form of transport arranged. Date updated 27 th June 2013 Page 35