Brauche neues Power Supply

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1

2 vom DB-Server: Brauche neues Power Supply HW-Überwachung mit Enterprise Manager und Oracle Auto Service Request Elke Freymann Datacenter Architect Systems Sales Consulting Oracle Deutschland Copyright 2015, Oracle and/or its affiliates. All rights reserved.

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Copyright 2015, Oracle and/or its affiliates. All rights reserved. 3

4 3 Methoden um neues Power Supply zu bestellen: Ausgangslage: Power Supply defekt ILOM und LEDs Oracle Auto Service Request Oracle Hardware Plug-in für Enterprise Manager Enterprise Manager Ops Center Copyright 2015, Oracle and/or its affiliates. All rights reserved. 4

5 Agenda: Ausgangslage: Power Supply defekt ILOM und LEDs Oracle Auto Service Request Oracle Hardware Plug-in für Enterprise Manager Enterprise Manager Ops Center Copyright 2015, Oracle and/or its affiliates. All rights reserved. 5

6 Status-LEDs am Server Beispiel X5-2, Service Manual Figure Legend 1 Product Serial Number (PSN) label and Radio Frequency Identification (RFID) tag 2 Locator LED/Locator button: white 3 USB 2.0 connectors (2) 4 Service Required LED: amber 5 Power/OK LED: green 6 Power button 7 SP OK LED: green 8 Top Fan Fault LED: amber 9 Rear Power Supply (PS) Fault LED: amber 10 System Over Temperature Warning LED: amber 11 Storage drive 0 (HDD/SSD) 12 Storage drive 1(HDD/SSD) 13 Storage drive 2 (HDD/SSD/NVMe) 14 Storage drive 3 (HDD/SSD/NVMe) 15 Storage drive 4 (HDD/SSD/NVMe) 16 Storage drive 5 (HDD/SSD/NVMe) 17 Storage drive 6 (HDD/SSD) 18 Storage drive 7 (HDD/SSD) 19 (Optional) DVD drive Copyright 2015, Oracle and/or its affiliates. All rights reserved. 6

7 Oracle Single System Management Oracle Integrated Lights Out Manager Software, die auf dem Service Prozessor läuft; GUI und ssh Oracle Hardware Management Pack diverse Commandline Utilities und Oracle Server Management Agent u.a. HWmgmtcli - enables you to view hardware configuration information and the status of your Oracle servers Copyright 2015, Oracle and/or its affiliates. All rights reserved. 7

8 ILOM - GUI Copyright 2015, Oracle and/or its affiliates. All rights reserved. 8

9 ILOM Event Log Konfiguration auf ILOM-Ebene: snmp trap forwarding Notifications an Syslog-Server Notifications per (SMTP Server) Abfragemöglichkeiten ipmitool, hwmgmtcli u.a. Copyright 2015, Oracle and/or its affiliates. All rights reserved. 9

10 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 10

11 ILOM ssh-zugang Copyright 2015, Oracle and/or its affiliates. All rights reserved. 11

12 Agenda: Ausgangslage: Power Supply defekt ILOM und LEDs Oracle Auto Service Request Oracle Hardware Plug-in für Enterprise Manager Enterprise Manager Ops Center Copyright 2015, Oracle and/or its affiliates. All rights reserved. 12

13 ASR Oracle Auto Service Request oracle.com/asr Was steckt dahinter? direkte Kommunikation mit der Hardware ASR Server empfängt snmp Traps registrierter Systeme (plus FMA/ asr-notify) Evaluierung / Filtering empfangene Daten, ggf. Eröffnung SR + Features: Security WP: Zweck? Erzeugung von Service Requests bei vorliegenden Hardware-Problemen kein Monitoring-Tool Copyright 2015, Oracle and/or its affiliates. All rights reserved. 13

14 8 Problem gelöst 7 Bestellung Ersatzteil 1 ORACLE PRODUKT ORACLE FIELD ENGINEER/KUNDE FIELD/CUSTOMER REPLACEABLE UNIT ORACLE SUPPORT ENGINEER Defekt entdeckt! Kunde 5 Service Request Notification 6 dem SR Priorität und Support Engineer zuweisen MONITORING TOOL Produkt schickt Fault Event ASR Manager verschickt SNMP trap mit Service Request Info Datensatz (komplett) zur SR-Eröffnung an Oracle Service Request ASR MANAGER ASR BACKEND INFRASTRUKTUR MY ORACLE SUPPORT Rechenzentrum des Kunden Oracle Support Services Copyright 2015, Oracle and/or its affiliates. All rights reserved. 14

15 Welche Meldungen deckt ASR ab? Copyright 2015, Oracle and/or its affiliates. All rights reserved. 15

16 Agenda: Ausgangslage: Power Supply defekt ILOM und LEDs Oracle Auto Service Request Oracle Hardware Plug-in für Enterprise Manager Enterprise Manager Ops Center Copyright 2015, Oracle and/or its affiliates. All rights reserved. 16

17 Cloud Control Plug-in for Oracle Hardware Generisches Plug-in nicht für ein spezielles Engineered System: Erfassung Hardwaredaten über OS-Schnittstelle zum ILOM Engineered Systeme bringen häufig ihre spezialsierten Plug-ins, die auch HW-Monitoring auf Ebene ILOM abdecken mit (z.b. Exadata). Copyright 2015, Oracle and/or its affiliates. All rights reserved. 17

18 Unterstütze Systeme Plug-in für Oracle Hardware Server mit ILOM, GA ab ca. Sommer 2010 Support Matrix Copyright 2015, Oracle and/or its affiliates. All rights reserved. 18

19 Funktionen des Plug-ins: Hardwareinfos Basis Infos zur Hardware: Severtyp, Seriennummer, ILOM Version, vom ILOM Link zur Webconsole des ILOMs Serverausstattung: CPUs, DIMMs, Lüfter, Power Supplies, Platten, Flash- Module (Config Data) (ILOM)-Charts zu Stromverbrauch und Temperaturen Copyright 2015, Oracle and/or its affiliates. All rights reserved. 19

20 Funktionen des Plug-ins: Alerting Anzeige Hardware System Health Subsysteme cooling, processors, memory, power, storage etc. bei Problemen mit der System Health: Auflistung zugehörige Alarme Anzeige Fehlermeldungen Hardware mit Details (ab ILOM 3.1) Copyright 2015, Oracle and/or its affiliates. All rights reserved. 20

21 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 21

22 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 22

23 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 23

24 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 24

25 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 25

26 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 26

27 EM Incident Manager die Fehlermeldungen z.b. zum defekten Power Supply werden zum Open Problem ganz normale Weiterbearbeitungsmöglichkeiten im EM inklusive Notifications bei Internetanbindung Möglichkeit Service Request in MOS zu eröffnen Anbindung an externe Ticketing-Systeme möglich (Management Connectors) Copyright 2015, Oracle and/or its affiliates. All rights reserved. 27

28 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 28

29 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 29

30 Agenda: Ausgangslage: Power Supply defekt ILOM und LEDs Oracle Auto Service Request Oracle Hardware Plug-in für Enterprise Manager Enterprise Manager Ops Center Copyright 2015, Oracle and/or its affiliates. All rights reserved. 30

31 Oracle Enterprise Manger Ops Center ein anderer Enterprise Manager : separates Produkt / Installation HW-Monitoring: snmp / ipmi direkt mit dem Service Prozessor bei gleichzeitiger Einbindung OS: zusätzliche Datenquellen FMA und Hardeware Management Pack optional nutzbar: ins Ops Center integrierte, eigene ASR Implementierung direkte MOS-Anbindung möglich User Profile Notifications Anbindung externe Tools über EM CC Copyright 2015, Oracle and/or its affiliates. All rights reserved. 31

32 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 32

33 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 33

34 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 34

35 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 35

36 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 36

37 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 37

38 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 38

39 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 39

40 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 40

41 Copyright 2015, Oracle and/or its affiliates. All rights reserved. 41

42 Copyright 2015 Oracle and/or its affiliates. All rights reserved. 42

43

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