Licensing and Support. Customer Pricing and Licensing Guide: Symantec Backup Exec 12.5 for Windows Servers

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1 Licensing and Support Customer Pricing and Licensing Guide: Exec 12.5 for Windows Servers This document is intended to aid customers in obtaining pricing and licensing information on Exec 12.5 for Windows Servers and is to serve primarily as a reference guide on the licensing and maintenance programs and options available. All pricing and SKUs should be obtained from a Symantec certified reseller. Confidence in a connected world.

2 Licensing and Support Customer Pricing and Licensing Guide: Exec 12.5 for Windows Servers Contents Exec 12.5 for Windows Servers... 4 Product overview...4 At a glance: What s new in 12.5?... 4 Exec landscape...5 Licensing agents and options...6 Licensing Backup Exec 12.5 for Windows Servers...17 Overview...17 Licensing...17 Available licensing programs...18 Buying programs...18 Entitlement/Migration path...18 Upgrades previous versions and competitive License upgrades...19 Software upgrades...19 End-of-life (EOL) updates EOL mappings Backup Exec deployment scenarios Backup Exec and Microsoft Windows Server or Microsoft Windows Essential Business Server (EBS) Backup Exec and Microsoft Windows Small Business Server (Standard or Premium) Backup Exec and VMware Infrastructure Backup Exec and Microsoft Hyper-V...24 Backup Exec and a Remote Linux media server...25

3 Backup Exec and an NDMP NAS device...25 Backup Exec in a SAN environment Support and maintenance service offerings...26 Services...26 Support agreement levels...27 Enterprise support at a glance...28 No-charge support...28 Remote Expert Installation Services (North America only) Professional services...29 Consulting services...29 Education services...31 Evaluations...31 Lookup tools...31 Backup Exec online SKU configurators...31 Backup Exec software and hardware compatibility...31 Product availability Backup Exec Backup Exec Infrastructure Manager

4 Exec 12.5 for Windows Servers Product overview Exec 12.5 for Windows Servers is the gold standard in Windows data protection for physical and virtual systems, providing complete disk and tape backup and recovery support for Windows-based environments, including the latest Windows Server 2008 portfolio. Continuous data protection and patent-pending granular recovery technology deliver reliable point-in-time recovery for critical Microsoft applications and help ensure that individual Exchange s, SharePoint documents, and Active Directory user profiles can be restored in seconds. The launch of Backup Exec 12.5 brings exciting new agents: New Agent for VMware Virtual Infrastructure New Agent for Microsoft Virtual Servers (including Hyper-V) New Remote Media Server Agent for Linux Server New Backup Exec Infrastructure Manager 12.5 (coming in March 2009) For more information on these new agents and the associated enhanced feature support, go to: At a glance: What s new in 12.5? New! Agent for VMware Virtual Infrastructure New! Linux Media Server One-pass backup of ESX that allows for individual server and granular file recovery Uses VMware's VCB (VMware Consolidated Backup) Allows a Linux server to become a BE Media Server Great agent for customers running Oracle on Linux Microsoft SQL 2008 Support New! Agent for Microsoft Virtual Servers Improved SharePoint Recovery New! Microsoft Essential Business Server 2008 Supports file streams and compression Supports 2008 in SBS 2008 and EBS 2008 Supports Continuous Protection Supports Hyper-V and Microsoft Virtual Server VSS Snapshot based File/Folder GRT recovery from.vhd Recovery of Sites, Sub-sites, Lists, Tasks, etc Supports SharePoint Services 3 and MOSS 2007 Recovers SharePoint Security metadata Backup Exec for Windows Servers compatible New! Integrated Management Console Updated! Microsoft Small Business Server 2008 Backup Exec for Windows Servers compatible Support for Microsoft Windows and Applications 4

5 Exec landscape The following diagram illustrates a typical Backup Exec deployment: Disk or NAS Back up to disk, storage arrays, or network attached storage (NAS), or NDMP Filers for faster backups and recoveries. Back up to tape for longer-term data protection. Tape drives or libraries Back up data to tape for long-term protection, disaster recovery, or archival purposes. Designed for Windows Protecting business-critical data on servers as well as desktops and laptops, Exec 12.5 for Windows Servers is designed to meet the needs of today s Windows based businesses. Exec can protect a single server or department, or scale up to meet the needs of large, distributed organizations. Virtual servers Protect business-critical data on multiple VMware and Microsoft virtual servers through virtual agents that provide data protection for unlimited guest machines per host environment and flexible file or image level recovery from a single backup. Exec Media Server (includes Exec Continuous Server, Advanced Open File Option, and Intelligent Disaster Recovery Option) Application servers (local or remote) Protect business-critical application and database servers such as Microsoft Exchange, Active Directory, SQL, SharePoint, Oracle, DB2, SAP, Lotus, or Enterprise Vault servers through high-performance agents that help ensure data is protected while improving application availability. Desktop and laptops (local or remote) Protect the more than 60 percent of business-critical information outside the data center and not on corporate servers. Enable continuous data protection and let users restore their own workstation files without contacting IT. File servers (local or remote) Protect Windows business-critical data on file servers with an Agent for Windows Systems, which includes continuous data protection, advanced open file protection, and an intelligent disaster recovery option. Please refer to Licensing Agents and Options, on page 6, for a complete list of agents and options that protect business-critical information and improve overall management and performance. 5

6 Licensing agents and options Backup Exec agents and options enhance and extend platform and feature support for Backup Exec environments. Whether the need is to protect critical Microsoft applications or non-microsoft operating systems, Backup Exec 12.5 for Windows Servers has an extensive portfolio of high-powered agents and options to scale and grow a Backup Exec environment. Exec agents and options Every Backup Exec environment requires at least one Backup Exec media server, which is the server attached directly to a disk or tape storage environment. Each Backup Exec 12.5 media server license includes the following: Continuous Protection Server (CPS) allows administrators to continuously capture and back up data changes to allow administrators to restore data to any point in time Advanced Open File (AOF) backs up open files during a backup job Intelligent Disaster Recovery (IDR) tape-based system recovery Five Desktop and Laptop Option (DLO) licenses offers complete data protection for desktops and workstations (Additional units can be purchased.) Then, based on the environment, additional agents and options can be added to each media server license. See below for a complete summary of agents and options: NEW! Backup Exec 12.5 Agent for VMware Virtual Infrastructure (AVVI) Backup Exec Agent for VMware Virtual Infrastructure (AVVI) delivers comprehensive data protection to an unlimited number of VMware virtual guest systems AVVI provides comprehensive backup and recovery for virtual systems and legacy physical servers through a single console with support for both disk and tape storage environments Integration with VMware Consolidate Backup (VCB) maximizes backup and recovery performance Granular data recovery for VMware infrastructures saves time and lowers cost AVVI supports and integrates with all key VMware technologies, including VCB, VirtualCenter, VMotion, VMware Converter, ESX/ESXi, and VMware Tools, eliminating setup complexity. Included Granular Recovery Technology (GRT) provides the ability to restore individual files and folders inside of a guest virtual machine without restoring the entire guest virtual machine. (GRT is available for Windows guest machines only; GRT for Linux OS guest machines is not currently available due to a VMware limitation.) AVVI permits backups to be done without physically installing a Backup Exec Remote Agent inside of guest virtual machines or on the ESX host server, for agentless backup. Simply activating the Agent for VMware Virtual Infrastructure license key on the Backup Exec media server makes all integrated backup and recovery capabilities available. Per ESX host in the environment Unlimited* deployment of Agent for Windows Systems (AWS) and unlimited* deployment of Remote Agent for Linux and UNIX Servers (RALUS) for restoring granular files to guest operating machines *These unlimited agents are restricted to use in that particular ESX Server host s virtual machine only. Granular recovery of application data such as Exchange s, SharePoint objects, and Active Directory objects requires the installation of the applicable application agent at time of backup. The application server will need to be backed up individually using traditional methods as well. For example, if there are three Exchange Server VMs and two SQL VMs, three Exchange Agents and two SQL Agents will need to be purchased. 6 To learn more about Exec Agent for VMware Virtual Infrastructure, please reference the following: Solution brief: vmware_virtual_infrastructure_ en-us.pdf White paper: FAQ: en-us.pdf

7 NEW! Backup Exec 12.5 Agent for Microsoft Virtual Servers (AMVS) Single, comprehensive backup application for virtual systems and legacy physical systems Complete Windows data protection for new Windows Server 2008 Hyper-V systems and virtual systems running Windows Server 2000, Windows Server 2003, and Microsoft Virtual Server 2005 SP1 environments One agent delivering affordable data protection to an unlimited number of Microsoft virtual systems per host Comprehensive backup application for virtual systems and legacy physical systems through a single console supporting disk and tape storage environments Performs backups of all online and offline guest virtual machines on a Hyper-V host system using Microsoft Volume Shadow Snapshot (VSS) technology, without installing an agent inside of guest virtual machines Included Granular Recovery Technology (GRT) provides the ability to restore individual files and folders inside of guest virtual machine without restoring the entire guest virtual machine. (GRT is available for Windows guest machines only; GRT for Linux OS guest machines is not currently available due to a Hyper-V limitation.) Eliminates need for separate slow individual file-level backups of data inside of guest virtual machines. Backup Exec GRT requires only one backup job, saving space on vital disk and/or tape media and ensuring that each backup completes quickly. Flexible backup and recovery capabilities allow for backup to disk for fast recovery or backup to tape for long-term storage. Per Hyper-V or MSVS host Unlimited* deployment of Agent for Windows Systems (AWS) and unlimited* deployment of Remote Agent for Linux and UNIX Servers (RALUS) for restoring granular files to guest operating systems *These unlimited agents are restricted to use for that particular Hyper-V or MSVS host s guest machine only. Granular recovery of application data such as Exchange s, SharePoint objects, and Active Directory objects requires installation of the applicable application agent at time of backup. The application server will need to be backed up individually using traditional methods as well. For example, if there are three Exchange Server guest machines and two SQL guest machines, three Exchange Agents and two SQL Agents will need to be purchased. To learn more about Exec Agent for Microsoft Virtual Servers, please reference the following: Solution brief: ms_virtual_servers_ en-us.pdf FAQ: NEW! Backup Exec 12.5 Remote Media Agent for Linux Server (RMAL) New storage flexibility for Linux servers running in a Backup Exec for Windows Server environment with direct attached storage IT administrators can attach a storage device directly to a remote Linux server or deploy in a SAN environment for added flexibility and reduced bandwidth requirements for backup jobs on remote Linux servers. Allows other remote servers to back up data to a Remote Media Agent for Linux Server instead of back through the primary Windows media server. Each Remote Media Agent for Linux Servers includes a Remote Agent for Linux Servers. and all media server job configurations can be centrally managed through the primary Windows media server console. 7

8 Tape and disk devices used for backup can now be attached directly to Linux servers Improved backup performance for Oracle database that are hosted on Linux servers Per Linux server deployed with direct attached storage intended as a backup target Remote Agent for Linux and UNIX Servers (RALUS), tape library simulator (unlimited single tape drive virtual library), ability to back up to direct attached disk or tape devices A Windows Backup Exec media server is required for job configuration and management. Exec Agent for Enterprise Vault Easy-to-manage data protection for Enterprise Vault archives Recover individual partition files and indexes in seconds Integrated backup, recovery. and archive solution for the Enterprise Vault application Quick and simple backup and recovery of the Enterprise Vault application without having to script operations manually Presents a logical view of the Enterprise Vault infrastructure within the backup and restore views in Backup Exec Per server participating in the Enterprise Vault infrastructure Agent for Windows Systems (AWS) a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) This agent cannot be used to perform any type of recovery. The Agent for Enterprise Vault s purpose is to protect the Enterprise Vault Server environment (server configuration, vault, and database). To learn more about Exec Agent for Enterprise Vault, please reference the following: Solution brief: enterprise_vault_ en-us.pdf White paper: Exec Agent for Windows Systems (AWS) Optimizes data transfers for 32- and 64-bit remote Windows servers for faster backups by protecting open files on local or remote servers while in use Automates server disaster recovery for local and remote tape-based environments to get the business quickly back on track with Intelligent Disaster Recovery (IDR) Provides continuous disk-based protection, with point-in-time snapshots, while eliminating file server backup windows Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) Ability to protect files that are open and in use at the time of backup Ability to create Intelligent Disaster Recovery media for tape-based disaster recovery Continuous protection when paired with a Continuous Protection Server (CPS) Per any non-agent-protected resource (all application agents come with AWS built in) 8

9 Remote Agent for Windows Servers (RAWS), Intelligent Disaster Recovery (IDR), Advanced Open File (AOF), Continuous Protection Agent (CPA) IDR and AOF were included in AWS beginning with the release of Backup Exec 12. Exec Agent for Microsoft Exchange Server Restoration of individual s, folders, or mailboxes in seconds Reduce backups and speed up recovery times with a one-pass backup that allows for granular recovery Off-host options for high-performance, lower-impact backup and recovery of Exchange Support for continuous data protection (CDP) to meet strict recovery point objectives Eliminates the need to run individual Exchange mailbox backups Eliminates the need to recover an entire Exchange server in order to get a single back Per Exchange server Agent for Windows Systems (AWS) (For the Exchange server only) Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) In a 2-node active/passive cluster server configuration, only the active node needs to be licensed. To learn more about Exec Agent for Exchange, please reference the following: Solution brief: active_directory_ en-us.pdf White paper: Exec Agent for Active Directory Single-pass backups for complete Active Directory or object-level recovery from single backup in minutes. Supports Microsoft Server 2008 Active Directory Domain Services objects Restores individual Active Directory objects, user preferences, etc., without rebooting Active Directory Domain Controllers Point-and-click restores Per Active Directory Domain Controller Agent for Windows Systems (AWS) (For the Domain Controller only) Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) In a 2-node active/passive cluster server configuration, only the active node needs to be licensed. To learn more about Exec Agent for Active Directory, please reference the following: Solution brief: active_directory_ en-us.pdf White paper: 9

10 Enhanced! Symantec Backup Exec Agent for Microsoft SQL Server Support for Microsoft SQL Server 2000, 2005, and 2008 (NEW!) Single-pass backup allows for individual database or file group recovery Supports Microsoft SQL Server 2008 database compression and filestream technology Point-in-time recovery Eliminate the daily backup for SQL servers with continuous data protection Quickly restore data from local backup destination Recover up-to-the-minute data changes Per Microsoft SQL server Agent for Windows Systems (AWS) (for the SQL server only) Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) In a 2-node active/passive cluster server configuration, only the active node needs to be licensed. To learn more about Exec Agent for SQL, please reference the following: Solution brief: active_directory_ en-us.pdf White paper: Enhanced! Symantec Backup Exec Agent for Microsoft SharePoint Reduce backups and speed up recovery times with a one pass backup that allows for granular recovery of SharePoint objects and documents New! Granular recovery of SharePoint sites, sub-sites, lists, and list items is now supported New! Granular recovery of SharePoint object security information New! Granular recovery of SharePoint documents includes all versions of the document to choose from Granular recovery of individual SharePoint objects, site, and documents in seconds from a single-pass backup Fast, efficient data protection Flexible support for SharePoint Server and SharePoint Services Per SharePoint server Agent for Windows Systems (AWS) Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) A customer in a distributed SharePoint environment with the SharePoint database residing on a separate SQL server will need an additional AWS only for that SQL server. Also, in a 2-node active/passive cluster server configuration, only the active node needs to be licensed. To learn more about Exec Agent for SharePoint, please reference the following: Solution brief: ms_sharepoint_ en-us.pdf White paper: 10

11 Exec Agent for Oracle on Windows or Linux Servers Integrates with Oracle RMAN technology for backup and recovery operations Simple point-and-click choices in the backup job automatically generate RMAN scripts Multistream support for increased performance Supports both Windows and Linux platforms Alleviates the burden of generating manual RMAN scripts Allows non-dba backup personnel to easily perform Oracle backup and recovery operations Per Oracle server One license of Agent for Windows Systems (AWS) OR Remote Agent for Linux and UNIX Servers (RALUS), subject to installed Oracle host OS Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) There is a documented procedure that the customer must follow in order to prepare Oracle to be protected. This is covered in detail in the System Administrator s Guide. To learn more about Exec Agent for Oracle, please reference the following: Solution brief: ms_sharepoint_ en-us.pdf Exec Agent for Oracle RAC on Windows or Linux Servers Reduces the complexity associated with backup and recovery of an Oracle RAC environment by offering a single node view of the clustered RAC environment Integrates with Oracle RMAN technology for backup and recovery operations Multistream support for increased performance Supports both Windows and Linux platforms Alleviates the burden of generating manual RMAN scripts Allows non-dba backup personnel to easily perform Oracle backup and recovery operations of a RAC environment Regardless of where the Oracle database resides in the RAC cluster, backup administrators need only place a check in the RAC node in Backup Exec to configure backup selections Per active Oracle RAC node One license of Agent for Windows Systems (AWS) OR Remote Agent for Linux and UNIX Servers (RALUS), subject to installed Oracle host OS Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) There is a documented procedure that the customer must follow in order to prepare Oracle to be protected. This is covered in detail in the System Administrator s Guide. To learn more about Exec Agent for Oracle RAC, please reference the following: Solution brief: ms_sharepoint_ en-us.pdf 11

12 Exec Remote Agent for Linux or UNIX Servers (RALUS) Scalable heterogeneous data protection for Linux and UNIX environments Protects the major versions of Linux and UNIX High-powered remote agent for fast, efficient backup and recovery RALUS efficiently protects remote Linux and UNIX resources to make sure that critical data is centrally backed up. RALUS improves backup times through the use of Agent Accelerator technology Per Linux or UNIX server Remote Agent for Linux or UNIX Servers (RALUS) Backup Exec 12.5 for Windows Servers Software Compatibility list for supported platform OS and version can be viewed at: Exec Remote Agent for Netware Servers Scalable heterogeneous data protection for Novell NetWare environments Supports Novell-provided Target Service Agents (TSAs) protects GroupWise, NDS, NSS volumes, and extended NSS filesystem attributes, ifolder High-powered remote agent for fast, efficient backup and recovery of NetWare servers Provides protection for valuable , file, and directory services on Novell systems Per NetWare server Remote Agent for NetWare Servers (RANW) NetWare Open File Protection (OFO) and Netware Intelligent Disaster Recovery (IDR) are not included and must be purchased separately. Exec Agent for SAP R/3 Applications Backup and recovery of individual files, entire databases, or individual tablespaces in online or offline modes Supports SAP running on MAXDB and Oracle databases Integration with RMAN technology Simplified SAP backup with Backup Exec Ability to submit SAP jobs via SAP interfaces Per SAP server Agent for Windows Systems (AWS) Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) 12

13 In the event that a customer is running SAP on a MS SQL database, that customer should not purchase the SAP R/3 for Oracle Agent, but INSTEAD an Agent for SQL to back up the SAP environment. In addition, a user running SAP on a DB2 server should purchase an Agent for DB2. Exec Advanced Disk-Based Backup Option (ADBO) Support for synthetic backups Supports off-host backups Simplifies the management and restore of critical data sets Reduces the weekly backup window Provides zero impact backups Per Backup Exec media server Advanced Disk-Based Backup Option (ADBO) license Off-host backups require Storage Foundation for Windows with FlashSnap or third-party hardware snapshot utilities. For more information on compatible snapshot utilities and a complete list of supported hardware, please view: NEW! Backup Exec Infrastructure Management (BEIM*) powered by Altiris *BEIM is currently slated for release in Q109. Environmental inventory Environmental discovery Software package management Upgrade and deployment mechanisms Inventory an entire Backup Exec environment, including current and older versions of Backup Exec, through an easyto-view graphical representation of the Backup Exec environment. Easily discover, locate, and manage new or unprotected server resources in a Backup Exec environment followed with recommendations of the agents/options not currently licensed that may be applicable to a newly discovered and unprotected resource. Quickly define and deploy the current patch levels to Backup Exec and Backup Exec System Recovery servers, applications, and databases across an environment. Easily configure and manage the upgrade process from Backup Exec v9.1 up to v12.5, plus deploy and configure Backup Exec installation packages with the ability to set pre-made jobs. One license per Backup Exec environment (local or distributed) Backup Exec Infrastructure Manager (BEIM) license Backup Exec Server, Agent, and Option licenses and version upgrade licenses are sold separately from BEIM. BEIM includes no Backup Exec licenses. To learn more about Exec Infrastructure Manager 12.5, please reference the following: Solution brief: ms_sharepoint_ en-us.pdf 13

14 Exec Central Admin Server Option (CASO) Scale and centrally manage multiple media servers through one console Load-balance jobs; supports bandwidth throttling and more while operations continue uninterrupted Easily view and manage reporting of multiple media server environments Simplified management of multiple media servers from a single point of control Improved job resiliency through load balancing media servers One license allows an unlimited number of managed medias servers to be managed by a single central admin media server. License per number of central admin media servers needed for example, if 2 central admin media servers are needed, then 2 CASO licenses need to be purchased. Central Admin Server Option (CASO) license If CASO is managing more than 20 media servers, CASO should be run on a server running a full version of SQL Server. To learn more about Exec Central Admin Server Option, please reference the following: Solution brief: caso_ en-us.pdf White paper: Exec Desktop and Laptop Option (DLO) Continuous online or off-line protection of user-specific data on desktops and laptops Allows for file versioning Compression and encryption of local end-user data Protect mission-critical data on remote desktops and laptops quickly and efficiently Centrally back up and recover desktop and laptop data through a single console Continuously protect data, whether in the office or off the corporate network End user can easily search and restore lost or deleted files with Backup Exec Retrieve (end-user Web restore console) on a per-desktop/-laptop basis and sold in packs of 10 Desktop and Laptop Option (DLO) license to support 10 desktop/laptop machines Five free licenses included with each core Backup Exec license. The DLO server and administration console are also included with every core Backup Exec license. Exec Library Expansion Option (LEO) Provides support for additional drives in a multi-drive tape library Scalable tape-based support Allows customers to take full advantage of the hardware that they have purchased Easily manage the target backup location to a specific drive 14

15 Per physical or virtual tape device in a library. The first library-based drive is included free; each subsequent librarybased tape drive after the first requires an additional LEO per drive. In a SAN with more than one shared library, the first drive of one library is free. A LEO is required for each subsequent drive. Library Expansion Option (LEO): one unit drive license to extend additional tape drive (after the first free drive) support in a tape library or autoloader A virtual tape library (VTL) will need to be licensed in the same manner as a physical tape library Non-library stand-alone tape devices will never require a LEO. Exec SAN Shared Storage Option (SSO) Scalable storage area network (SAN) support for greater backup performance Easily load-balance SAN job activities through any attached Backup Exec media server using SSO Provides fast, efficient backup options for growing businesses Allows customers to take full advantage of the SAN/iSCSI hardware that they have purchased Dynamically share a tape drive within a library with various Backup Exec servers on a SAN Prevents multiple media servers from trying to access and use a shared tape device at the same time Per Backup Exec media server that needs to access and share the SAN-based tape library/autoloader device Shared Storage Option license Many administrators believe that because their data and library reside on a SAN, the backup traffic will travel across the SAN; however, this is not the case by default. In order to utilize the SAN for backup traffic, the server to be protected will need to be upgraded to a Backup Exec media server with SSO and will need to perform its own local backups. To learn more about Exec Shared Storage Option, please reference the following: White paper: Exec Agent for Lotus Domino Now supports Lotus Domino 8, including 64-bit support Efficient, easy-to-manage data protection of the Lotus Domino database and transaction logs Customers now have the flexibility to protect 64-bit versions of Lotus Domino with Backup Exec Flexible restore features Per Lotus Domino server Agent for Windows Servers (AWS) Agent for Windows Systems (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) 64-bit support is provided ONLY on Domino and Also, we do not currently support Lotus Domino running on DB2. 15

16 Exec Agent for DB2 on Windows Servers Complete database protection for IBM DB2 environments New! Support for DB2 versions 9.1 and 9.5 Simplified job creation of DB2 resources Easy backup and recovery of critical DB2 data Per DB2 server Agent for Windows Servers (AWS) Agent for Windows Servers (AWS) is a bundle of Continuous Protection Agent (CPA) + Advanced Open File (AOF) protection + Intelligent Disaster Recovery (IDR) + Remote Agent for Windows Servers (RAWS) 64-bit support for Domino 9.x is limited to Windows 2003 and Windows 2008 only. Exec Remote Agent for Macintosh Systems Enhanced! Backup Exec NDMP Option Now supports Mac OS X 10.5.x environments Scalable data protection for remote Mac servers and workstations Allows Backup Exec customers to protect Mac systems Per Mac server or workstation Remote Agent for Macintosh Servers (RAMS) Supports Mac OS X on both PPC and Intel platforms; check SCL at Supports the backup and restore of NDMP NetApp (Data ONTAP 7.0 or later), EMC Celerra (with DART 5.5 or later), and IBM N-Series storage configurations with tape devices attached Protection for NDMP devices residing in remote locations including in storage area network (SAN) configurations Automated NDMP filer data duplication to tape Overall support for NDMP devices that greatly expands the number of disk targets that can be selected for disk-based data protection Added flexibility Reduced backup management Greatly expanded NDMP device support over the previous versions of Backup Exec Per protected NDMP based NAS device NDMP Agent 16

17 Clustered NAS devices require only a NDMP license for the active node in the cluster because both NAS devices have the same data to protect on them. To check hardware compatibility for supported devices, please visit: To learn more about Exec NDMP Option, please reference the following: Solution brief: caso_ en-us.pdf Licensing Backup Exec 12.5 for Windows Servers Overview Effective with the release of Backup Exec 12.5, all Entitlement Certificates sent via will include live activation license keys as well as the quantity of entitlements. This global change applies to new purchases; upgrades from versions prior to Backup Exec 12.5; and cross-upgrades to all Backup Exec 12.5 core license products, agents, and options for both Windows Server and Windows Small Business Server. Backup Exec customers will no longer have to go through the additional step of going online to the license portal to register their serial numbers in order to get their license keys to activate the product. This change reflects Symantec s ongoing customer-first commitment to ensure that the customer s usability experience is the very best it can be. First-time Backup Exec customers who have purchased a maintenance contract will need to go to the licensing portal ( to register their serial number, activate the support contract, and supply their technical contacts to Symantec. Backup Exec 12.5 Box (License in a Box) products (with or without maintenance) will ship with live keys included in the box. Customers who purchase Box products with maintenance will need to go to the licensing portal to activate their support contract. Backup Exec can be purchased through a certified Symantec reseller or direct through the Symantec Online Store. The following Backup Exec products will be available with the launch of Backup Exec 12.5: Backup Exec 12.5 Solution Exec 12.5 for Windows Servers (including new agents and options) Exec 12.5 for Windows Small Business Servers (Standard or Premium) Product Overview Backup Exec 12.5 for Windows Servers product page: Backup Exec 12.5 for Windows Small Business Server product page: Licensing Every Backup Exec purchase requires at least one media server license (server attached directly to storage devices), Additional agents and options can be added based on the additional local or remote protected servers (file and application servers not directly attached to a storage device) running in the customer s environment. 17

18 Available licensing programs Product Name Exec 12.5 for Windows Servers (including new agents and options) Exec 12.5 for Windows Small Business Servers License in a Package (no support) License in a Package (with 1-Year Standard Support) License in a Package (with 1-Year Essential Support) Unbanded License Express Express Volume Tiers Rewards A-E Gov t Academic X X X X X X X X X X X X X X Buying programs Buying Program Business Packs and Business Pack bundles Express Buying Program Government Buying Program Academic Buying Program Rewards Buying Program Enterprise buying options Description This is a boxed product or license in a box, and orders are processed off the shelf. Business Packs are new licenses. Business Pack bundles are new licenses with 24x7 support or 8x5 support Upgrade licenses cannot be purchased in this format. This is a transaction-based pricing model and is suitable for small to medium companies that want right-todeploy license rather than buying multiple boxes. Low minimum purchase requirement (a single Backup Exec license qualifies) Has a single pricing level i.e., Band S for Backup Exec 12.5 This is the Express Buying program for government entities. This is the Express Buying Program for educational Institutions and charities. This is a relationship-based pricing model that is suitable for medium to large companies There is a minimum purchase requirement of 6000 points. Point values are calculated based on MSRP of each license ($5 = 1 point). This program has five different pricing bands (A to E); the band is determined by the accumulated point value of each Backup Exec SKU purchased in the last 2 years. Co-terming of maintenance is available under this buying program. These are based on 2- and 3-year contractual terms and conditions and are targeted towards large enterprises. Entitlement/Migration path Upgrades previous versions and competitive Buying Program Backup Exec maintenance customers Backup Exec 12 and all prior version non-maintenance customers Competitive upgrades Description Customers with any edition of Backup Exec who have a current maintenance/support contract can update all existing core product, agents and options covered by their maintenance contract, free of charge, to Backup Exec 12.5 for Windows Servers. Backup Exec 12 or prior version customers without current maintenance contracts are required to purchase upgrade SKUs (35% off MSRP) for all their existing core products, agents, and options to access Backup Exec 12.5 for Windows Servers. Competitive product customers can also use upgrade to Backup Exec 12.5 for Windows Servers by purchasing the Backup Exec upgrade SKUs provided at a 35% discount off of MSRP. 18

19 License upgrades With the release of Backup Exec 12.5, existing customers will be able to upgrade previously installed Backup Exec 11d and 12 versions and will be capable of reading and restoring data from any previous Backup Exec for Windows Servers or Backup Exec for NetWare except where end-of-life (EOL) decisions have been made. Current Backup Exec Product Backup Exec 12.5 Upgrade Backup Exec media server license on maintenance Backup Exec 12 with current maintenance Backup Exec 11d with current maintenance Backup Exec 10.x with current maintenance Backup Exec 9.x with current maintenance Upgrade to Backup Exec 12.5 at no charge; Backup Exec 12 and lower license keys will not work in Backup Exec 12.5 core license is backward compatible with Backup Exec 12 and 11d agents. To migrate to 12.5, users running 10d and below will have to either uninstall and then reinstall Backup Exec, or upgrade to 11d and then upgrade again to Backup Exec agents and options license on maintenance Backup Exec 9.x, 10.x, 11d, 12 options with maintenance Backup Exec 9.x, 10.x, 11d, 12 agents with maintenance Backup Exec SBS license on maintenance Backup Exec for Windows Small Business Server with maintenance Customers not on maintenance Any version of Backup Exec (Server, agents, and options) without maintenance Upgrade to Backup Exec 12.5 at no charge through Symantec FileConnect Backup Exec 12 and lower license keys will not work in 12.5 Backup Exec 12.5 core license is backward compatible with Backup Exec 12 and 11d agents To migrate to 12.5, users running 10d and below will have to either uninstall and then reinstall Backup Exec, or upgrade to 11d and then upgrade again to Upgrade to Backup Exec 12.5 for Windows Small Business Server at no charge. Purchase Backup Exec 12.5 upgrades and save up to 35% off MSRP. Software upgrades Backup Exec 11d and 12 Backup Exec 12.5 May upgrade directly to 12.5 Backup Exec 10d and older Backup Exec 12.5 Must install previous version and reinstall Or leverage BEIM for automatic upgrades from 9.1 to

20 End-of-life (EOL) updates With the release of Backup Exec 12.5 for Windows Servers, the Backup Exec System Recovery Option will no longer be available. All existing Backup Exec System Recovery Option customers on maintenance will be mapped to a full version of Backup Exec System Recovery Server Edition. In addition, as of November 03, 2008, the Backup Exec for NetWare product portfolio will no longer be available. For customers looking to migrate to Backup Exec for Windows from a NetWare environment, please view Backup Exec for NetWare End of Life (EOL) Statement of Direction ( Or, see mapping note below. For additional questions about the upgrade path. please contact Customer Care ( assistance_information.jsp). EOL mappings Below is a summary of the product(s) to which EOL products map for continued product support and data protection. Backup Exec System Recovery Option Backup Exec System Recovery Option (discontinued October 6, 2008) Maps to Backup Exec System Recovery 8.5 Server Edition : If the customer is not under current maintenance, there is a promotion in place that allows an existing BESRO customer to purchase BESR 8.5 Server Edition at a discounted price. Backup Exec for NetWare Servers Backup Exec 9.2 for NetWare Servers (discontinued November 3, 2008) Backup Exec NetWare 9.2, Open File Option with Client Access License Backup Exec NetWare 9.2, Intelligent Disaster Recovery Option Unlimited Clients Backup Exec NetWare 9.2, Library Expansion Option Backup Exec NetWare 9.2, Remote Agent (CAL) for Windows and NetWare Servers Backup Exec NetWare 9.2, Remote Agent (CAL) for Linux/UNIX Servers Backup Exec NetWare 9.2, SAN Shared Storage Option Maps to One license each Backup Exec 12.5 for Windows Servers and Backup Exec 12.5 Remote Media Agent for Linux Backup Exec 12.5 Open File Option for NetWare No product needed functionality included in media server Backup Exec 12.5 Library Expansion Option One license each Backup Exec 12.5 AWS and Backup Exec 12.5 RANW Backup Exec 12.5 Remote Agent for Linux/UNIX Servers Backup Exec 12.5 SAN Shared Storage Option Backup Exec for Windows Version Release Type End of Availability End of Support Date Backup Exec 9.0 Major No longer available December 1, 2005 Backup Exec 9.1 Major No longer available January 18, 2007 Backup Exec 10.0 Major November 6, 2007 May 6, 2009 Backup Exec 10d Minor November 6, 2007 May 6, 2009 Backup Exec 11d Major February 18, 2009 August 18, 2010 Backup Exec 12 Major October 6,

21 Backup Exec deployment scenarios Backup Exec and Microsoft Windows Server or Microsoft Windows Essential Business Server (EBS) Below is a summary of how to license Backup Exec for a Microsoft Windows Server or a Microsoft Essential Business Server (EBS) environment. 21

22 Backup Exec and Microsoft Windows Small Business Server (Standard or Premium) Below is a summary of how to license Backup Exec in a Windows Small Business Server (SBS) environment. All Backup Exec 12.5 agents and options (except SAN Shared Storage Option and Central Admin Server Option) are now supported by Backup Exec 12.5 for Windows Small Business Server (Standard and Premium). Specific Backup Exec Small Business Server agents and options are no longer available. Windows Small Business Server System Requirements Online backup of Exchange Online backup of SQL Open file protection Desktop/Laptop protection Basic system recovery Backup SQL on remote Windows servers via LAN vs. on SBS Premium Server Edition Needs more than one drive library Additional application and database agents to support remote servers Advanced disk-based system recovery Backup Exec 12.5 Agents and Options Backup Exec Agent for Exchange (one license comes standard with each Backup Exec SBS Standard and Premium Server license) Backup Exec Agent for SQL (one license comes standard with each Backup Exec SBS Premium Server license) Backup Exec Advanced Open File Option comes standard with each Backup Exec SBS Standard and Premium Server license Backup Exec Desktop and Laptop Option comes standard with each Backup Exec SBS Standard and Premium Server license and supports up to 75 workstations Intelligent Disaster Recovery Option for tape-based system recovery comes standard with each Backup Exec SBS Standard and Premium Server license Backup Exec Agent for Windows Systems (one license now comes standard with each Backup Exec SBS Premium Server; license includes Advanced Open File Option protection) Backup Exec Library Expansion Option (One license is required per additional drive in a device. License for first drive is included in core product.) Backup Exec for Windows Small Business Server now supports all the agents and options list above for Backup Exec for Windows Server except SAN Shared Storage Option and Central Admin Server Option. Backup Exec System Recovery Small Business Server Edition Backup Exec System Recovery Desktop Edition 22

23 23

24 Backup Exec and VMware Infrastructure Backup Exec and Microsoft Hyper-V 24

25 Backup Exec and a Remote Linux media server Backup Exec and an NDMP NAS device 25

26 Backup Exec in a SAN environment Support and maintenance service offerings Services Support for Backup Exec 12.5 for Windows Servers will be handled in the standard manner with no exceptions or modifications. Symantec offers the Backup Exec product line with or without technical support. Users with a current and active maintenance support agreement may contact the Technical Support group via phone or online at: When contacting the Technical Support group, an administrator should have the following information available: Product release level Hardware information Available memory, disk space, NIC information Operating system Free version- and patch-level upgrades Network topology Router, gateway, and IP address information Problem description Error messages/log files Troubleshooting performed prior to contacting Symantec Recent software configuration changes and/or network changes 26

27 Symantec recommends the following two support offerings: Essential Support provides 24x7x365 access to support. Because problems with backups often happen in the middle of the night, we recommend Essential Support as a minimum. Essential Support also includes free product upgrades for the life of maintenance. Business Critical Services (BCS) Advanced Access a new support offering developed for larger organizations that are highly focused on minimizing downtime. It provides the highest level of support expertise and responsiveness with the following features: 24x7 direct access to advanced-level support engineers in English Priority call queuing BCS initial response, service restoration, and solution delivery goals Access to BCS/Platinum secure premium Web site for security products Six designated contacts per product family Support agreement levels Support Agreement Levels Symantec Essential Support Services (recommended) Symantec Basic Maintenance Services Symantec Business Critical Services (premier Symantec support offering) Free version- and patch-level upgrades for the life of support 30-minute response target for Severity 1 issues 24x7x365 telephone access Follow-the-sun model for around-the-clock issue resolution One-stop interoperability support Six designated callers per product title Technical support news bulletin subscription services Symantec security alert notifications Option for additional designated callers Free version- and patch-level upgrades for the life of support 60-minute response target for Severity 1 issues 24x7x365 to updates and patches Call Center access during business hours Two designated callers per product title Technical support news bulletin subscription services Symantec security alert notifications Option for additional designated callers Designed for enterprises with minimal tolerance for service interruption, BCS provides a combination of personalized, proactive services that is unparalleled in the industry. With this level of service, Symantec is not just the customer s support team, but rather part of their business. This comprehensive approach offers: A single point of contact from Symantec s elite team of support engineers who intimately understands the customer s complex IT environment, processes, and culture greater environmental knowledge translates to faster issue resolution and risk mitigation Symantec s most accelerated service-level targets Expedited access to Symantec advanced support engineers, promoting the fastest possible resolution time Remote or onsite support services options Free version- and patch-level upgrades for the life of support 27

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