Identity Management in Telcos. Jörg Heuer, Deutsche Telekom AG, Laboratories. Munich, April 2008

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1 Identity Management in Telcos Jörg Heuer, Deutsche Telekom AG, Laboratories. Munich, April

2 Agenda. Introduction User-centric Identity and Telcos Comprehensive Identity Models IDM Reference Architecture Selected Concepts, Projects, Results 2

3 Introduction

4 TU Berlin Brings Inspired Research, Deutsche Telekom Contributes Engineering Skills and Business Experience. University Industry Research Center of Deutsche Telekom and TU Berlin Building excellence and reputation as a world class R&D institution in telecommunication Value creation for DT by substantial contributions to the product roadmap Technical University Berlin Scientific community Establishment of professorships Integration into TU curriculum Attraction of aspiring young scientists Deutsche Telekom AG Links to customers and industry Funding Private sector management 4

5 Deutsche Telekom Laboratories Innovation Framework. Focus fields (5i) Intuitive Usability Integrative Service Components Intelligent Access Infrastructure Development Inherent Security Innovation guidelines Simplify your life. Always best served. Always best connected. High quality at reasonable cost. Trusted IP networks and services. 5

6 Deutsche Telekom Business Areas and Divisions. Deutsche Telekom Broadband/ Fixed Network Mobile Communications Business Customers T-Com T-Online T-Mobile T-Systems 6

7 User-centric Identity and Telcos

8 User-centrism in Identity Transactions a Taxonomy (by Paul Madsen of NTT/LAP) User centric User interaction always required Identity flow always through User People always in the protocol User centric User controlled User consented User interaction is an option, but not mandatory Identity flow is user controlled by means of policies Users have identity agents User interaction is no option Identity flow is controlled by authorities Users have consented by means of contracting (e.g. employment contract) Source: User controlled User consented 8

9 Company centric Identity vs. User centric Identity. Company centric Identity User centric Identity Company Site Site Company / Site Community Community Company Identities issued by the company Liability is with the company Identities are issued by the user itself Liability is with the user 9

10 Concept of Claims vs. Concept of Assertion. User centric Identity: Claims Identity Issuer Identity Agent Authoritative Site releases assures Claim (in doubt) Claim (proven to be true) requests checks believes Identity Consumer Relying Party Company centric Identity: Assertion Identity and Role Provider Trust Broker releases assures Assertion requests believes Service Provider 10

11 User-centrism Transcends Beyond Identity Management. User-centric identities cannot replace corporate-centric identity management. Customer data bases Public/ governmental registers Financial institutions' accounts and records even your address book User-centrism puts power into the hand of the user but also liabilities. User-centrism can help saving users from advertisement-based harassment Changing service contracts on the fly is a cumbersome and expensive undertaking Users can mash-up services in a user-centric way much easier User-centric solutions introduces new complexities to the normal user There is a large gap between mash-ups and mess-ups 11

12 Comprehensive Identity Models

13 Identities in a Telco Organization. User/ Consumption Using access Reading Sending SMS. CRM/ Customer Care Ordering/upgrading products Contract administration Complaints Resource/ Delivery Provisioning/ creation of mailboxes Storage allocation Privacy Acquisition/ Profiling Browsing Identify/ Persona- Selection/ Pre-Pay Sale Registration Consistent Identity handling Login/ SSO Customer Care Use/ Aggregate/ Terminate Service/ Aggregation/ Federation Post-Pay/ Review Authentication Deregister De- Register 13

14 Our Telco Identity Reference Model. User Gov t Service Enabler SIM/ UICC Web 2.0 Service Cloud Identity Identity User-Centric Directories Federation Addreses Network AuthN NGN/ IMS Identity MSISDNs Network Addresses 14

15 IDM Reference Architecture

16 AAA & IdM Reference Architecture Challenges of Telcos. Service Provider Domain A Service Provider Domain B Mobile Applications Digital Content 3G Access Cost Control Roles Privacy Streaming Contracts Preferences Identities ISP Access Web Applications Digital Content Access Rights Credentials Roaming SIM Card Authentication Roaming ISP Network Access Network Access Provider Domain A Network Access Provider Domain B 16

17 AAA & IdM Reference Architecture Essentials. Domain centric Identity Management Corp. No Interop. Corp. Federated Identity Management Corp. SSO, SLO Attributes Corp. CoT 17

18 AAA & IdM Reference Architecture Essentials. Mission Provide guidance and blueprints for seamless and overarching AAA & IdM functionalities by means of defining an AAA & IdM Reference Architecture. Service Provider Domain A Service Provider Domain B Mobile Applications Digital Content Single Sign On/Off Attribute Exchange Web Applications Digital Content Authorization Privacy AAA & IdM Reference Architecture Identity Management Authentication SIM Card Authentication Federation Accounting Charging ISP Network Access Network Access Provider Domain A Network Access Provider Domain B 18

19 AAA & IdM Reference Architecture Concepts. Simplified version. User Agent (Principal) Identity Provider Authentication Enforcement Authentication Validation Relying Party Attribute Provider Authorization Enforcement Authorization Decision Relying Party Accounting Provider Identity Provisioning Charging Provider Identity Auditing AAA & IdM Infrastructure 19

20 AAA & IdM Reference Architecture Concepts. Some selected concepts with regards to Service oriented Architectures. User Agent (Principal) Identity Provider Authentication Enforcement Authentication Validation Relying Party Attribute Provider Authorization Enforcement Authorization Decision Relying Party Accounting Provider Identity Provisioning Charging Provider Identity Auditing AAA & IdM Infrastructure 20

21 AAA & IdM Reference Architecture Concepts. Trust: Security Tokens, Claims & Assertions User Agent (Principal) Relying Party Security Token (Issuer) Information (about someone) Identity Provider Attribute Provider Authentication Enforcement Trust Validation Authentication Validation Security Token Service Basic Building Authorization Block of an IdM & AAA infrastructure Enforcement can be distributed over any fixed or mobile network and interchanged between Relying Party network and service layer without further requirement on security Accounting Provider Authorization Decision Identity Provisioning X.509, PKI SAML Kerberos WS-Trust Charging Provider Identity Auditing AAA & IdM Infrastructure 21

22 Selected Concepts, Projects, Results

23 Microsoft CardSpace - Dimensions. Dimensions Cardstore: Where is the cardstore? Service Providers store the information cards and facilitate the use through different devices. CredentialStore: Where are the credentials? Storage of credentials and engine for cryptographic operations. UI Generation: Where is the UI generated? The UI could be generated on a server but be displayed on one of the user s devices. Identity Selector (UI): Where is the UI displayed and where is the Information Card selected? STS: Where is the STS? STS Authentication: Authentication Technology Browser: On which device is the authentication needed? Browser SAML mobile Identity Selector mobile Self-issued IC Kerberos X509 PC PC Username/ PW network mobile removable local STS Authentication CardStore local PC removable Secure Desktop PC network mobile mobile CredentialStore network mobile UI Generation network removable (U3; midenty) Security Token Server 23

24 CardSpace Scenario. CardSpace H E D F G A B C Relying Party Secure Token Server IDP Website D NFC Card Driver on PC E Tools on PC Internet Internet F Applet on UICC RP A STS B IDP C G H X509 Certificate on UICC Managed Cards backed by X509 Certificate 24

25 Technology Prototype - Identity Broker. User Access to protected resource Redirect to Identity Provider Direct to login page Resource 8 9 LA ID-FF 7 STS 4 User chooses InfoCard for authentication 5 CardSpace preselects InfoCard based on tagged information by IDP User logs in using chosen InfoCard Security Token transfer to LA Redirect to Service Provider 9 SAML assertion Service Provider / Relying Party Identity Provider 10 Access to protected resource 25

26 Identity and Reputation The Building Blocks of Trust. Trust Identity Reputation In-game self-provided attributes External self-provided attributes 3 rd party authority provided attributes 3 rd party community provided perceptions Identity is my story about me. Reputation is your story about me. Phil Windley 26

27 Telcos need to solve Identity Management Issues in Many places. Telcos are large Enterprises too, they run operational infrastructures controlled by AAA-systems (Authentication, Authorization, Accounting), and handle customer data for Millions Privacy in contrast to ad-based players, telcos are obliged to handle personal data with extreme care. In the face of increasing amounts of unsolicited communication and unprecedented opportunities to disclose personal information in Social Networks, a crucial asset especially in conjunction with Establishing trust between consumers, prosumers, and enterprises. Advertisement-driven feels-like-free business models are limited usage-based models can help especially small sites and user-generated content. AAA, Billing, and Payment will be substantial for this. 27

28 Author s Contact Information. Thank You for Your Kind Attention. Dipl.-Inform. Jörg Heuer Phone: +49 (30) Deutsche Telekom Laboratories Ernst-Reuter-Platz 7, 18th Floor Berlin, Germany Web: Fax: +49 (30)

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