3M Health Information Systems Solutions Overview. Navigating change... across the continuum of care

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1 3M Health Information Systems Solutions Overview Navigating change... across the continuum of care

2 Integrated, enterprise-wide solutions Most people know us for our market-leading coding and grouping products, but our HIM products are just the beginning of the solutions we deliver today. Now, hospitals can leverage a comprehensive set of integrated, end-to-end solutions from 3M that help address and solve problems associated with key market changes. We work to continually improve integrated systems, drive better clinical outcomes, and grow both revenues and the bottom line. From document creation, to imaging, through chart management and on to revenue cycle management, 3M delivers exceptional value to our customers through our expert software and consulting services. Security With 3M, organizations can improve the flow of patient information and begin to realize substantial benefits across the continuum of care, including: Reduced costs Increased efficiency Improved productivity Shortened revenue cycle times Better communications Enhanced healthcare operations Higher quality of care Compliance Documentation, coding and reimbursement Electronic record management Integration Sustainable results and outcomes Consulting Revenue cycle management Quality management Workflow Measurement Sustainable quality outcomes

3 Sustainable financial outcomes Documentation, coding, and reimbursement Coding and compliance Computer-assisted coding ICD-10 transition Abstracting Documentation improvement Grouping Batching Referencing Document and chart management Recognized by many as the industry standard for coding and grouping, 3M has now added even more leading capabilities to the solutions we offer. 3M now delivers a broader, more integrated suite of HIM solutions, from coding and abstracting to chart management and consulting. 3M products and services simplify processes while strengthening organizational performance on both clinical and financial fronts. Electronic record management Dictation Transcription Speech recognition Electronic signature Document imaging Viewing and editing Deficiency management Hybrid records Interoperability Dictation and transcription With increasing deployment of online medical records, the pressure to improve patient safety, deliver high-quality care and provide fast medical transcription is at an all-time high. 3M dictation and transcription solutions can help an organization significantly reduce transcription costs and turnaround time, while integrating disparate systems and data across the enterprise. Speech recognition 3M customers now have the advantage of leading-edge front-end and back-end speech recognition technology, designed to significantly reduce document turnaround time and transcription costs. These products leverage 3M s innovative voice management system, flexible document creation tools, and automated document distribution solutions. Document management and imaging The ability to easily and efficiently capture, store, retrieve, access and manage a patient s record in electronic format is essential for controlling healthcare costs, improving workflow, and enhancing patient care. When these capabilities are seamlessly integrated into an electronic medical record, caregivers can easily and quickly access the correct patient information when they need it. 3M document management and imaging solutions empower healthcare organizations to increase the usability of their patient data while increasing efficiency, reducing risk exposure and enhancing overall patient care all with a lower cost of ownership.

4 Quality management Case management Utilization management Process redesign Performance and resource management Risk management Infection control Benchmarking To positively affect outcomes, information must be in the hands of caregivers so they can connect patients with data during the case management process. Case managers must have access to the information needed to coordinate services, interact with clinicians, the patient, and the payer, and make sure delivered services are appropriate, of the highest quality, and reimbursed appropriately. On the financial side, understanding how different processes within a hospital s workflow impact overall revenue and efficiency is critical to remaining competitive and profitable in a highly challenging healthcare marketplace. Adding to this complex landscape is regulatory compliance, which becomes more intricate as facilities address evolving requirements driven by all levels of government. Without addressing performance along with compliance and revenue management lowering costs, driving productivity, and focusing on positive cash flow organizations simply cannot survive. 3M quality management solutions integrate case management, social services, resource management, discharge planning, and performance improvement to link an entire enterprise and help the staff quickly identify issues impacting denial management, compliance, and length of stay. Revenue cycle management Comprehensive medical necessity validation Comprehensive pricing analysis Chargemaster management Back-end claim scrubbing Reporting and analysis Denials management At-risk revenue tracking 3M Health Information Systems offers products and services that can help streamline financial workflows and manage pricing to meet an organization s long-term market strategy. 3M revenue cycle management solutions help eliminate cumbersome processes by centralizing updates and reporting, enabling an organization to achieve appropriate reimbursement for services rendered. With proven medical necessity, chargemaster, document management and coding offerings, 3M addresses issues that can help reduce denials and increase revenue. Across the healthcare continuum

5 Company snapshot 3M Health Information Systems delivers comprehensive software and consulting services to help organizations improve performance across the healthcare continuum. 3M offers integrated solutions for transcription, speech recognition, clinical documentation improvement, document management, computer-assisted coding, quality, and revenue cycle management, effectively meeting the healthcare industry s changing needs. 3M Health Information Systems is part of 3M Health Care, the second largest business segment in the 3M Company. 3M Health Care provides world-class innovative products and services to help healthcare professionals improve the practice, delivery and outcomes of patient care in medical, oral care, drug delivery, and health information markets. The ever-changing healthcare landscape Historically, hospitals measured their performance on clinical and financial outcomes, with each playing separate but equal roles in an organization s overall success. Clinical performance focused on quality patient outcomes, while financial performance was gauged on a strong bottom line and appropriate reimbursement for services rendered. Today, regulatory, reimbursement, and quality initiatives require hospitals to evaluate and improve performance in all areas of workflow across the entire healthcare continuum. Clinical and financial functions must work together to achieve quality patient care and a healthy bottom line while also addressing these challenges: Appropriate reimbursement, impacted by: Medicare-Severity DRGs (MS-DRGs) Recovery audit contractors (RACs) State Medicaid changes Accurate documentation Defensible pricing Benchmarking Transparency and consumerism Workforce shortages Standard worldwide quality reporting requirements Regional and national healthcare exchanges Pay-for-performance initiatives and regulations 3M Company A global, diversified technology company Facts and figures (2008): Net sales: $25.3 billion (64 percent international) Net income: $3.5 billion Employees: 79,000+ (more than 55 percent international) Worldwide operations in more than 60 countries Global sales in 200+ countries R&D related investment: $1.4 billion Culture of innovation that generates more than 500 patents every year 3M Health Information Systems A global health information company More than 7,500 customers in 15 countries More than 1,000 employees in 20 offices worldwide Percent-to-revenue investment in R&D exceeds the 3M Company average More than 25 years of health information experience and focused expertise in: Coding, grouping and reimbursement Transcription, dictation, and speech recognition Document management and imaging Consulting Consider 3M your trusted business partner With more than 25 years of healthcare experience and expertise, 3M Health Information Systems works as a trusted and stable business partner focused on your longterm success. We are improving health care by uniting three important aspects of healthcare s bottom line: documentation for medical coding and reimbursement, clinical and financial document management, and quality management. 3M solutions help hospitals drive sustainable quality and financial outcomes. We solve healthcare challenges with deep expertise in: Documentation, coding, and reimbursement Electronic record management Revenue cycle management Quality management Consulting services

6 Comprehensive 3M Consulting Services In an industry as complex and as heavily regulated as health care, any technology solution requires much more than superior software. When you need help, you can count on the 3M Consulting Services team of healthcare industry experts. Our highly experienced team includes former hospital executives, HIM specialists in coding, billing, and reimbursement, registered nurses, operations experts, ancillary department managers, physician practice managers, physicians, and certified public accountants. Our consultants provide services across healthcare disciplines, including: Documentation improvement services Process and workflow improvement Chargemaster reviews Pricing and benchmarking Outpatient programs Coding and chart reviews Custom consulting services are also available to help you address site-specific challenges. Integration 3M builds systems that can talk to each other, as well as to third-party and legacy systems. Recognized for superior integration capabilities and expertise, 3M has the technologies to deliver healthcare solutions that work. Whether you are implementing a complex enterprise solution, driving a hospital-wide initiative, or choosing a single departmental solution, you can feel comfortable that our solutions will integrate with your current technology investments. Installation, training, and customer support 3M Health Information Systems delivers installation and training services to help our clients get the most out of their 3M investment. With the myriad of systems and technologies in any given healthcare facility today, any implementation of new technology can mean facing tough challenges. But, with 3M and our quarter century of successful installations on your side, you can feel comfortable that your implementation will be as smooth as possible. 3M s software training provides live, highly interactive instruction through onsite and web-based sessions conducted by 3M training specialists. This training can help your employees come up to speed on using new 3M software and also provide refresher training on the latest software features later on. Our customers consistently tell us that they know they can rely on our support services wherever and whenever they need them. Clients can contact our support team 24 hours a day through the toll-free number or over the Internet at our client-only website, This secure site allows clients to download software updates and interim releases as soon as they are available, and also provides context-sensitive support information for all of the client s licensed 3M products. We also offer the unique advantage of the 3M Nosology team, a full-time team of credentialed healthcare professionals who assist clients both in using 3M products and in resolving complex coding and classification issues. Call today 3M Health Information Systems provides healthcare information, funding, and performance management solutions to help hospitals drive sustainable quality and financial outcomes. For more information on how 3M solutions can assist your organization, contact your 3M sales representative, call us toll-free at , or visit us online at Health Information Systems 575 West Murray Boulevard Salt Lake City, UT U.S.A M is a trademark of 3M Company. Please recycle. Printed in U.S.A. 3M All rights reserved. Published 03/

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