CA Nimsoft Monitor Snap

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1 CA Nimsoft Monitor Snap Quick Start Guide 7.0

2 Legal Notices Copyright 2013, CA. All rights reserved. Warranty The material contained in this document is provided "as is," and is subject to being changed, without notice, in future editions. Further, to the maximum extent permitted by applicable law, Nimsoft LLC disclaims all warranties, either express or implied, with regard to this manual and any information contained herein, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Nimsoft LLC shall not be liable for errors or for incidental or consequential damages in connection with the furnishing, use, or performance of this document or of any information contained herein. Should Nimsoft LLC and the user have a separate written agreement with warranty terms covering the material in this document that conflict with these terms, the warranty terms in the separate agreement shall control. Technology Licenses The hardware and/or software described in this document are furnished under a license and may be used or copied only in accordance with the terms of such license. No part of this manual may be reproduced in any form or by any means (including electronic storage and retrieval or translation into a foreign language) without prior agreement and written consent from Nimsoft LLC as governed by United States and international copyright laws. Restricted Rights Legend If software is for use in the performance of a U.S. Government prime contract or subcontract, Software is delivered and licensed as "Commercial computer software" as defined in DFAR (June 1995), or as a "commercial item" as defined in FAR 2.101(a) or as "Restricted computer software" as defined in FAR (June 1987) or any equivalent agency regulation or contract clause. Use, duplication or disclosure of Software is subject to Nimsoft LLC s standard commercial license terms, and non-dod Departments and Agencies of the U.S. Government will receive no greater than Restricted Rights as defined in FAR (c)(1-2) (June 1987). U.S. Government users will receive no greater than Limited Rights as defined in FAR (June 1987) or DFAR (b)(2) (November 1995), as applicable in any technical data. Trademarks Nimsoft is a trademark of CA. Adobe, Acrobat, Acrobat Reader, and Acrobat Exchange are registered trademarks of Adobe Systems Incorporated. Intel and Pentium are U.S. registered trademarks of Intel Corporation. Java(TM) is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Netscape(TM) is a U.S. trademark of Netscape Communications Corporation. Oracle is a U.S. registered trademark of Oracle Corporation, Redwood City, California. UNIX is a registered trademark of the Open Group. ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. For information on licensed and public domain software, see the Nimsoft Monitor Third-Party Licenses and Terms of Use document at:

3 Contents Chapter 1: Installing Snap 5 Verify Snap Prerequisites... 5 Download the Snap Installer... 7 Run the Snap Installer... 7 Chapter 2: Logging in to Snap 9 Chapter 3: Running Discovery 11 Set up Authentication Profiles Define Ranges Start and/or Schedule Discovery Chapter 4: Configure Monitoring 15 Select Devices to Monitor Edit Server and Network Device Monitoring Configure Application and Service Monitoring Chapter 5: Configure VMware Monitoring 19 Add a vcenter or ESX Server Profile Select VMware Systems to Monitor Chapter 6: Creating Groups 23 Create Groups to Organize Computer Systems Apply Filters to Populate Groups Assign Report Templates to Groups Chapter 7: Configure Notifications of Alarms 27 Set up a Connection to Your Mail Server Configure Notifications for a Server or Device Chapter 8: Managing Nimsoft Monitor Health 29 Contents 3

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5 Chapter 1: Installing Snap The following diagram provides an overview of the actions that you perform to install Snap. 1. Verify that all Snap prerequisites have been met (see page 5). 2. Download the Snap installer (see page 7). 3. Run the Snap installer (see page 7). Verify Snap Prerequisites Ensure that the following prerequisites are met before installing Snap: 1. The target system meets the following minimum hardware specifications: 3GB available RAM Note: If the target system has 4GB RAM, but has processes consuming 2G RAM, the system does not have sufficient memory available for Snap. Two CPU cores operating at 1.6GHz or higher 15G available disk space Chapter 1: Installing Snap 5

6 Verify Snap Prerequisites 2. The target system is running a 64-bit version of one of the following operating systems: Windows 7 SP1 or greater Windows 2008 Server R2 SP1 or greater Windows 2012 Server 3. The account that you use to install Snap is a member of the Windows Administrators group. Note: You do not have to use the Run as administrator option when you install Snap. 4. You have a static IPv4 or DHCP IP address lease to use for Snap that will not expire. Important! After you install Snap, the only way to change the IP address is to uninstall and reinstall Snap. 5. The browser to be used for accessing Snap has Adobe Flash Player installed. If not, download and install Adobe Flash Player before running the Snap installer. 6. If the target system is behind a proxy server, you know the name and port information of the proxy server. 7. The Snap installer gives you the option of setting up a connection to your SMTP or Exchange mail server. This allows Snap to notifications when alarms are received. To configure a connection to your SMTP or Exchange server, you will need to have the following information available during the Snap installation: The host name or IP address of the mail server. The user name and password of the mail server. (Exchange only) The Windows domain of the Exchange server. Important! For Exchange servers, you must also do the following before you install Snap: Install 64-bit Microsoft Outlook on the target system. Configure the target system to communicate with the Exchange server. 6 Quick Start Guide

7 Download the Snap Installer Download the Snap Installer Follow these steps: 1. Browse to 2. Fill out the registration form to create an account with the Snap Community. Note: You must provide a valid address. A link to the Snap installer will be sent to the address you provide. 3. Log in to the account you provided in the Snap registration form, and locate the Snap welcome Click the hyperlink to download Snap. 5. Save the Snap installer download to a location of your choice. Run the Snap Installer Follow these steps: 1. Browse to the location where you previously saved the Snap installation download. 2. Double-click the Snap installer. Install Anywhere prepares to install. 3. In the Welcome panel, select a language from the drop-down menu, and click OK. 4. Accept the default destination folder for the installation or click Choose to browse to save the installation files to a different location. 5. In the System Prerequisites panel, enter your customer ID and click Test. The installer verifies the customer ID and the system prerequisites that you entered. You are prompted to correct any invalid entries. Click Test again if you make any changes. Note: You can edit the default port 80 HTTP port assignment. 6. Click the radio button to accept the terms of the Snap license agreement. 7. Enter a password for the username administrator. Re-enter the password. 8. Verify that the information displayed in the Pre-Install Summary panel is accurate. Click Previous to return to an earlier panel and make changes. Click Install if you are satisfied with the information displayed. The installer displays the progress of the Snap installation and of the SQL Server Express configuration. When the Snap installation completes, a browser window opens displaying the Snap login page. Chapter 1: Installing Snap 7

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9 Chapter 2: Logging in to Snap When the Snap installation completes, you can log in. Follow these steps: 1. In the User field, enter administrator. 2. In the Password field, enter the password you created in the Snap installer. After your credentials are verified, Snap opens and displays the Discovery Wizard. Chapter 2: Logging in to Snap 9

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11 Chapter 3: Running Discovery The following diagram provides an overview of the actions that you perform to run discovery in Snap. 1. Set up authentication profiles (see page 11). 2. Define ranges (see page 12). 3. Start and/or schedule discovery (see page 13). Set up Authentication Profiles The WMI, Linux/Unix, and SNMP tabs allow you to create, edit, view, and delete authentication profiles for discovery. An authentication profile contains credential information necessary for discovery to access and gather information about computer systems and devices in your network. You can create one or more authentication profiles under each of the WMI, Linux/Unix, and SNMP tabs. Note: Creating authentication profiles is not required for discovery. However, only IP discovery is used if no authentication profiles exist, and information about discovered systems may be limited. Chapter 3: Running Discovery 11

12 Define Ranges Follow these steps to create an authentication profile: 1. Click New credentials in the left pane. 2. Enter information in all of the required fields. Required fields are outlined in red. 3. Click Next. The information you enter is saved when you click Next and move through the Discovery Wizard. Define Ranges Use the Ranges tab of the Discovery Wizard to define network addresses, ranges, or masks where devices are to be discovered. At least one network range must be entered for discovery to run. You can assign any combination of SNMP, Linux/Unix, and WMI authentication profiles to a range. The discovery process records any device within a range that responds to a request on any protocol, including a simple ICMP ping. This means you can include end nodes (such as servers, network printers, network storage systems, or workstations) in a range, even if they don't respond to requests via SNMP or other management protocols. If no authentication profile is assigned to a range, basic discovery is performed using protocols that do not require authentication, but discovery may not be complete and information about discovered systems is limited. Follow these steps to define ranges: 1. Click New range in the left pane of the Ranges tab. 2. Enter a name for the range. 3. In the Range definition section, enter one of the following to specify the area(s) of your network where you want to perform discovery: Mask - Bitmask for a subnet using Classless Inter-Domain Routing (CIDR) notation with a base IP address and a routing prefix. For example, /24. The value /24 refers to a Class C subnet of 256 addresses. Other values for reference: /30 (4 addresses) and /16 (65,536 addresses, or a Class B subnet). Range - Range of IP addresses. Single - Single IP address. An additional field is automatically added if you type the hyphen (-) or slash character (/) to enter a range or mask. The pull-down menu also dynamically updates if you enter a range or mask. 12 Quick Start Guide

13 Start and/or Schedule Discovery 4. To add another IP range, address, or mask, click New IP range or single IP address and repeat the previous step. 5. In the Credentials section, you can assign authentication profiles to the selected range. By default, all of the authentication profiles are selected. If you have a large number of authentication profiles in the list, you can enter the name of a profile to filter the list. To view only the profiles that are selected, click the Hide unused credentials check box. 6. When you have finished defining ranges, click Next. Start and/or Schedule Discovery In the Schedule tab, you can schedule discovery to run in the future, and/or you can run discovery immediately. You can schedule either a single discovery run or recurring runs. A scheduled discovery does not interrupt a discovery that is already running. If at the time a discovery run is scheduled another discovery run is in progress, the scheduled discovery is ignored. If you select Run discovery now and discovery is in progress, the current discovery run is terminated and the new run is executed. Follow these steps to start and/or schedule discovery: 1. Leave the Run discovery now check box selected unless you do not want to run discovery when you complete the Discovery Wizard. 2. To schedule discovery, select the Schedule discovery check box. 3. Enter information in the date and time fields. The time field is in 24-hour format. The time is the local time of the user. 4. To schedule recurring discovery runs, select the Recurring every check box, and enter the number of hours for the recurrence interval. 5. Click Finish to complete the Discovery Wizard. Chapter 3: Running Discovery 13

14 Start and/or Schedule Discovery As discovery runs, the Inventory list is updated to display the servers and devices that are found in your network. Click the pause icon ( Inventory list. Click the play icon ( ) to resume updates. ) to temporarily stop updates to the Note: Clicking the pause icon does not pause discovery. It only pauses updates to the Inventory list. When discovery is complete, you can select devices to monitor and configure monitoring as desired (, ml). 14 Quick Start Guide

15 Chapter 4: Configure Monitoring The following diagram provides an overview of the actions that you perform to configure monitoring after discovery. Note: The actions in the following diagram do not have to be performed in the order shown. 1. Select devices to monitor (see page 16). 2. Edit server and network device monitoring (see page 16). 3. Configure application and service monitoring (see page 17). Chapter 4: Configure Monitoring 15

16 Select Devices to Monitor Select Devices to Monitor Monitoring is automatically applied to 15 systems that are found during discovery. You can unmonitor systems and monitor systems in the Inventory--up to a maximum of 30 monitored systems. Follow these steps: 1. Select the Inventory node in the left pane if it is not already selected. 2. Click the unmonitored icon ( ) to monitor a system. 3. Click the monitored icon ( ) to unmonitor a system. You can update the monitored or unmonitored state of systems in the Inventory list as needed. Edit Server and Network Device Monitoring Select a system in the left pane to display the Monitoring tab in the right pane. The Monitoring tab allows you to view and make changes to the following monitors: Network connectivity CPU, disk, memory Apache HTTP Server DHCP server response DNS response SNMP data monitoring If the system you selected is monitored ( ), Network connectivity monitoring is automatically applied, and is displayed as a Configured Monitor. If you entered WMI, SSH, or Telnet authentication credentials in the Discovery Wizard, CPU, disk, and memory monitoring is automatically applied to systems that can be authenticated with these protocols. You can deploy Recommended Monitors and Other Monitors to the selected system, or edit the Configured Monitors. Follow these steps: 1. Select a system in the left pane or in the Inventory view, and select the Monitoring tab in the right pane. 2. Expand the Recommended Monitors or the Other Monitors list. 16 Quick Start Guide

17 Configure Application and Service Monitoring 3. To deploy a monitor, click the Add Monitoring icon ( ). The monitor you selected is moved to the Configured Monitors list. Note: If you deploy a monitor to an unmonitored device ( device is updated to monitored ( ). ), the state of the 4. To edit a deployed monitor, hover over the monitor in the Configured Monitors list, and click the gear icon ( ). A new browser window opens and displays the Probe Configuration for the selected monitor. 5. Select a profile or configuration option in the left pane to make changes for the selected system. See the CA Nimsoft Monitor Snap Library of Configuration Guides (http://docs.nimsoft.com/prodhelp/en_us/probes/snap/index.htm) for more information about the options available for each monitor. 6. When you are satisfied with the monitoring configuration, click Save. A dialog informs you that the configuration was written successfully. Configure Application and Service Monitoring Monitoring for the following applications and services is configured in the Nimsoft Monitor configuration window: gateway EMC Celerra IIS server LDAP server response Microsoft Exchange Server response MySQL Server SQL Server Tomcat Server URL endpoint response VMware (see page 19) Chapter 4: Configure Monitoring 17

18 Configure Application and Service Monitoring Follow these steps: 1. Select a system in the left pane, and select the Nimsoft Monitor Configuration button ( ) located above the left pane. 2. Click the gear icon ( ) next to the appropriate monitor. A new browser window opens and displays the probe configuration for the monitor. 3. In the left pane, add a profile for the application or service to be monitored, or select an existing profile to make changes. See the CA Nimsoft Monitor Snap Library of Configuration Guides (http://docs.nimsoft.com/prodhelp/en_us/probes/snap/index.htm) for more information about the options available for each monitor. 4. When you are satisfied with the monitoring configuration, click Save. A dialog informs you that the configuration was written successfully. 18 Quick Start Guide

19 Chapter 5: Configure VMware Monitoring The following diagram provides an overview of the actions that you perform to configure VMware monitoring. 1. Add a vcenter or ESX server profile (see page 19). 2. Select VMware systems to monitor (see page 21). Note: For more information on the options available for VMware monitoring, see the CA Nimsoft Monitor Snap Library of Configuration Guides (http://docs.nimsoft.com/prodhelp/en_us/probes/snap/index.htm). Add a vcenter or ESX Server Profile To monitor VMware systems, profiles must first be configured for vcenter and/or ESX servers. This allows Snap to detect the guest virtual resources managed by vcenter and ESX servers. Follow these steps: 1. Log in to UMP as the user administrator. UMP opens and displays USM. 2. Select the Nimsoft Monitor Configuration button ( ) located above the left pane. Chapter 5: Configure VMware Monitoring 19

20 Add a vcenter or ESX Server Profile 3. Click the gear icon ( ) next to VMware monitoring. A new browser window opens and displays vmware at the top of the left pane. 4. Click the Options icon ( ) next to vmware, and select Add New Profile. 5. Populate the required fields for the vcenter or ESX server in the Add New Profile dialog. Note: You configure monitoring for VMware virtual machines in the next section. 6. Click Submit to commit your changes. A new node for the profile you added appears in the left pane. If you click on the new node the tree is refreshed and displays the VMware virtual resources managed by the vcenter or ESX server. Note: The vcenter or ESX server is now monitored based on the content you configured. However, other VMware systems, such as guest virtual resources, are not monitored until you complete the steps in the next section. 20 Quick Start Guide

21 Select VMware Systems to Monitor Select VMware Systems to Monitor After you create a profile for a vcenter and/or ESX server, you can configure monitoring for VMware systems, such as guest virtual resources. Follow these steps: 1. In USM, select the Inventory node in the left pane to refresh the Inventory. VMware systems are displayed in the Inventory in the right pane. 2. Select the VMware system to monitor. The System tab displays a summary of the system you selected. 3. Select the Monitoring tab to the right of the System tab. Note: It may take a moment for the Configured Monitors, Recommended Monitors, and Other Monitors lists to be populated. 4. Expand the list of Recommended Monitors. 5. Click the Add Monitoring icon ( ) next to VMware monitoring. VMware monitoring moves from the Recommended Monitors to the Configured Monitors. 6. If desired, click the gear icon ( ) next to VMware monitoring to review the monitoring configuration for the selected system. You can browse the tree in the left pane to view available monitors. You can click on items in the table to configure data collection and/or alarm monitors, or update the pre-populated values. 7. Click Save to commit changes. 8. Repeat the previous steps to monitor additional VMware systems. After you deploy VMware monitoring to a system, the monitored icon ( ) is displayed next to the system in the Inventory.You can select the system, and then select the Metrics tab to view metrics for the monitors you configured. Chapter 5: Configure VMware Monitoring 21

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23 Chapter 6: Creating Groups Groups are sets of computer systems that you can create to organize your infrastructure. The following diagram provides an overview of the actions you perform to create groups in USM: 1. Create groups to organize computer systems (see page 23). 2. Apply filters to populate groups (see page 24). 3. Assign report templates to groups (see page 25). Create Groups to Organize Computer Systems There are three types of groups: Container Dynamic A parent to other groups. Contains the computer systems that meet a specified set of criteria. The membership of dynamic groups is updated automatically every 15 minutes. Chapter 6: Creating Groups 23

24 Apply Filters to Populate Groups Static Contains a specified list of computer systems. Once you specify the list of systems that are members of the group, the membership does not change unless you manually add or remove systems. You can use groups to organize your infrastructure by location, technology, or even a service. For example, you could create a container group named e-commerce, a business service. The e-commerce group could contain three groups named Web Servers, Application Servers, and Database Servers. These could be either dynamic or static groups and would contain servers to support each aspect of the e-commerce service. Note: You must have the USM Group Modification permission set in your Access Control List (ACL) in order to create, edit, and delete groups. Follow these steps: 1. In a badge or tree view, click on a container group and choose Add Group from the Actions menu. Or, in the tree view mouse over the name of a container group and click the Add Group icon ( ). Note: The Add Group option is available only for container groups. The Edit Group <Group Name> dialog is displayed. 2. In the Properties tab, choose Container, Dynamic, or Static from the Type menu. 3. Provide a name and description for the group. 4. Choose No Account if you do not want account contact users to see the group. Or, choose an account so that only account contact users assigned to that account and the administrator can see the group (account contact users from other accounts cannot see the group). After creating a group, leave the Edit Group dialog open and continue to the next section. Apply Filters to Populate Groups Filters are used to find systems to include in static groups or to define the members of dynamic groups. For static groups, create the filter and then choose which of the listed systems to include in the group. For dynamic groups, create a filter to specify which systems are in the group. The list of members in the dynamic group is automatically updated every 15 minutes. 24 Quick Start Guide

25 Assign Report Templates to Groups Note: The special characters %, and _ must be enclosed in brackets ([]) when the operator contains, starts with, or ends with is selected. Follow these steps: 1. In the Filters section of the Properties tab, choose items from the pull-down menus and enter text in the text field as appropriate. 2. Click the Add Filter icon ( ) to add additional rows to the filter if wanted. 3. When you have defined the rows for the filter, click the Apply Filters icon ( ) to confirm the results in the Members table. Systems that have not yet been added to the group are shaded in gray. Not all systems that match the filter criteria may be displayed; up to 100 systems that match the filter are displayed. For dynamic groups, all systems that match the filter are included in the group, even if they are not displayed in the Members table when you click Apply Filters. To view all members in the group, save the group and click on the group in a badge or tree view. If the filter is for a static group, click the check boxes in the Included column to choose the systems you want to add to the group. After applying filters, leave the Edit Group dialog open and continue to the next section. Assign Report Templates to Groups You can assign report templates to groups in USM. After a report template is assigned to a group, users can view the report for any system in the group. USM comes with a default report template. In addition, there are ready-made report templates with server usage and performance information. These are as follows: Server Basic Displays information on total CPU usage, system CPU usage, user CPU usage, idle CPU usage, wait CPU usage, percent of memory used, percent of physical memory used, megabytes of memory used, megabytes of swap memory used, paging memory used, and disk space usage. Server Load Displays information on CPU and processor queue length and megabytes of physical and swap memory used. Server Performance Displays information on total CPU usage, user and system CPU usage, CPU processor queue length, percent memory used, megabytes of physical and swap memory used, total megabytes of memory used, and disk space usage. Chapter 6: Creating Groups 25

26 Assign Report Templates to Groups You can also create reports in the Performance Reports Designer and assign them as report templates to groups in USM. You can designate which report template is the default report. The default report is launched when users click the Reports button. There must be one report template designated as the default, and the default template cannot be deleted. Follow these steps: 1. Click the Report Templates tab. 2. Click Add Template. The Report Templates dialog is displayed. If you are an account user, you see only the report templates that are not private to another account or to another user. Otherwise, you see all report templates that are not private to another user. 3. Select the report template you want to add, then click Add. The report template you added is assigned to the selected group and all groups and systems under it in the tree. 4. (Optional) To select a report template as the default report for the group, click the radio button in the Default column for that template. The default template is the report launched when users click the Reports button in USM. There must be one report template designated as the default, and the default template cannot be deleted. When you have assigned report templates as desired, you can click OK to exit the Edit Group dialog. 26 Quick Start Guide

27 Chapter 7: Configure Notifications of Alarms To send notifications when alarms are generated, you must first configure a connection to your mail server. This can be accomplished during the Snap installation or in the Nimsoft Monitor Configuration in USM. After setting up a connection to your mail server, you can configure notifications for individual servers and devices. This includes specifying recipients and defining the alarm severity that initiates a notification. The following diagram provides an overview of the actions that you perform to configure notifications of alarms. Chapter 7: Configure Notifications of Alarms 27

28 Set up a Connection to Your Mail Server Set up a Connection to Your Mail Server Use the steps in this section if a connection to your mail server was not configured during the Snap installation. Follow these steps: 1. Log in to UMP and select the Home page (USM). 2. Click the Nimsoft Monitor Configuration button ( ) located above the left pane. 3. Click the gear icon ( ) next to gateway. 4. Select Mail Server in the left pane. 5. In the Mail Server Configuration pane, select SMTP or Exchange from the Server Type drop-down menu. 6. Enter the name of the mail server, and a username and password. 7. Click Save to commit your changes. Configure Notifications for a Server or Device After setting up a connection to your mail server, you can define recipients and alarm criteria for sending notifications. Follow these steps: 1. Select a server or device in USM. The System tab displays details about the selected device. 2. Click the envelope icon ( ) in the system details pane. 3. In the Notifications window, check the box next to Enable Notification on alarm arrival for this device. 4. Enter the address of one or more recipients. 5. Set the alarm severity that will initiate an notification. 6. Update the other options as desired and click Ok. 28 Quick Start Guide

29 Chapter 8: Managing Nimsoft Monitor Health The state of your monitoring infrastructure is indicated by the Nimsoft Monitor Health icon in the right pane of Unified Service Manager (USM). The green heart icon ( ) indicates that all monitoring components are in a healthy state. The broken heart icon ( ) indicates that one or more monitoring components are in a failed state. Clicking a Nimsoft Monitor Health icon ( or ) opens a window in which you can restart failed components or view log files. If necessary, you can restart the entire system. Follow these steps to manage your monitoring infrastructure: 1. In the right pane of USM, click the Nimsoft Monitor Health icon ( ). The Nimsoft Monitor Health window opens. 2. Locate any components that are in a failed state ( ). 3. Click the Restart icon ( ) next to a failed component. You can also click the View log icon ( ) next to a component. If multiple components are in a failed state, you can select Actions > Attempt to Fix. This option restarts all components that are in a failed state. 4. If one or more components are still in a failed state after being restarted, restart the entire system by selecting Actions > Restart. 5. If a component is deactivated ( ), you can activate it by clicking the play button ( ). Chapter 8: Managing Nimsoft Monitor Health 29

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