PURCHASING & SUPPLY CHAIN MANAGEMENT

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "PURCHASING & SUPPLY CHAIN MANAGEMENT"

Transcription

1 FIFTH EDITION PURCHASING & SUPPLY CHAIN MANAGEMENT Analysis, Strategy, Planning and Practice AHJAN J. VAN WEELE Eindhoven University of Technology, The Netherlands ;\ CENGAGE t% Learning" Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States

2 CONTENTS SECTION List of memos Acknowledgements Preface Guided tour Website CORE CONCEPTS xii xiv xv xviii xx xxi i 1 THE ROLE OF PURCHASING IN THE VALUE CHAIN 3 3 The role of purchasing in the value chain 5 Definition of concepts 8 Importance of purchasing to business 12 Classification of purchasing goods 15 New developments in purchasing References 19 2 INDUSTRIAL BUYING BEHAVIOUR DECISION-MAKING IN PURCHASING Organizational buying behaviour: basic characteristics 22 Models of industrial buying behaviour 24 The purchasing process 28 The specification phase 32 Supplier selection and supplier assessment 33 Negotiation and contracting 37 The ordering process and expediting 42 Follow-up and evaluation of the buying process 43 E-procurement 44 Major bottlenecks and problems References 50 3 THE PURCHASING MANAGEMENT PROCESS Primary tasks and responsibilities 53 vii

3 viii CONTENTS Professionalizing purchasing: a few principles 59 Purchasing management process 61 How purchasing and supply management develops over time 67 Some observations from practice References 74 4 PURCHASING AND FACILITIES MANAGEMENT Purchasing and facilities management 77 Towards more effective purchasing in a facilities environment 79 Buying indirect goods and services References 88 5 BUYING BUSINESS SERVICES The increasing importance of services " 91 Differences between goods and services 92 Towards a classification of services 94 The initial purchasing process for services 96 The post-contractual stage 99 Involvement of purchasing in contracting for services References PUBLIC PROCUREMENT The nature of public procurement 106 Public procurement law 109 Scope of the European Directives on Public Procurement 110 Notices and public procurement procedures 113 Procurement process 117 Implications for public procurement References MARKET STRUCTURES AND SUPPLY MARKET RESEARCH Markets and market structures 126 Supply market research: definition 131 How to structure purchasing market research 135 Purchasing market research and information technology

4 CONTENTS ix Integrative Case 7.1 Integrative Case 7.2 Appendix 1 Appendix 2 Appendix 3 STRATEGY AND PLANNING 8 OUTSOURCING AND RISK MANAGEMENT Outsourcing as a business concept Definitions and concepts Rationales for outsourcing The outsourcing process Risk assessment Critical success factors of outsourcing References 9 PURCHASING AND BUSINESS STRATEGY Purchasing and competitive strategy Cost leadership and differentiation: consequences for manufacturing and purchasing strategy Lean manufacturing Integrating purchasing into business strategy Towards purchasing excellence Purchasing portfolio analysis: principles Global sourcing References 10 CATEGORY SOURCING: GETTING BETTER PERFORMANCE FROM SUPPLIERS Reasons underlying cost savings potential in purchasing How to identify cost savings potential Developing a sourcing strategy Category sourcing planning Getting better results from suppliers The myth of partnership References

5 x CONTENTS 11 PURCHASING, INNOVATION AND QUALITY MANAGEMENT Purchasing and innovation 227 The role of suppliers in new product development: early supplier involvement 229 Purchasing and new product development 233 Purchasing and quality management 238 The costs of quality 239 Supplier Quality Assurance (SQA) 241 Assessing supplier quality: diagnostic methods 245 Implementing supplier quality assurance: consequences for purchasing References PURCHASING, LOGISTICS AND SUPPLY CHAIN MANAGEMENT Purchasing, logistics and supply chain management: definitions and concepts 251 Materials requirements planning 255 Basic logistics structures 258 Just-in-time management 260 Elements of the purchasing information system 269 Co-ordination problems between purchasing and logistics References ORGANIZATION AND STRUCTURE OF PURCHASING Purchasing organization structure 279 Factors influencing the location of purchasing in the organization 281 Levels of tasks, responsibilities and authority 282 Organizational structures within purchasing 283 Purchasing job profiles References PERFORMANCE MEASUREMENT AND GOVERNANCE IN PURCHASING Factors influencing purchasing performance measurement 302 Why measure purchasing performance? 304 How to assess purchasing performance? 305 Measuring purchasing performance: four key areas 307 Purchasing budgets, purchasing savings and other performance measures 310

6 CONTENTS xi Sarbanes-Oxley and procurement governance Purchasing audit as a management tool Reference Integrative Case 14.1 Integrative Case 14.2 Integrative Case 14.3 Integrative Case SECTION IMPLEMENTATION PREPARING FOR PARTNERSHIP WITH SUPPLIERS: COST APPROACHES AND TECHNIQUES How is the purchase price determined? 346 Pricing methods 350 The learning curve 352 Supplier assessment 354 Supplier development References BUYING AND SUPPLY MANAGEMENT IN RETAIL Definitions \ 367 Role and importance of buying in trade and retail companies 368 Structure and organization of the buying process 369 Developments in trade and retail companies 372 Sourcing and supply chain strategy trends References PURCHASING, CORPORATE SOCIAL RESPONSIBILITY AND ETHICS Business principles and procurement 387 Towards a sustainable environment: 'People, Planet, Profit' 388 Sustainable purchasing: towards sustainable supply chains 390 Trust, business integrity and ethics Reference 398 Integrative Case Glossary 403 Index 413

Chapter 2 INDUSTRIAL BUYING BEHAVIOUR: DECISION MAKING IN PURCHASING

Chapter 2 INDUSTRIAL BUYING BEHAVIOUR: DECISION MAKING IN PURCHASING Chapter 1 THE ROLE OF PURCHASING IN THE VALUE CHAIN The role and importance of the purchasing and supply function in the value chain. The difference between concepts such as ordering, buying, purchasing,

More information

MANAGING INFORMATION TECHNOLOGY PROJECTS

MANAGING INFORMATION TECHNOLOGY PROJECTS MANAGING INFORMATION TECHNOLOGY PROJECTS Kathy Schwalbe, Ph.D., PMP Augsburg College ; \ COURSE TECHNOLOGY»% CENGAGE Learning- Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United

More information

CENGAGE Learning" Australia Grazil«Japan Korea Mexico Singapore» Spain United Kingdom «United States

CENGAGE Learning Australia Grazil«Japan Korea Mexico Singapore» Spain United Kingdom «United States COLIN DRURY COST AND MANAGEMENT ACCOUNTING AN INTRODUCTION EIGHTH EDITION visit the Website at drury-online.com CENGAGE Learning" Australia Grazil«Japan Korea Mexico Singapore» Spain United Kingdom «United

More information

Effective Project Management FIFTH EDITION

Effective Project Management FIFTH EDITION Effective Project Management FIFTH EDITION JAMES P. CLEMENTS West Virginia University JACK GIDO Penn State University *\ SOUTH-WESTERN t% CENGAGE Learning- Australia Brazil «Japan Korea Mexico Singapore

More information

Kathy Schwalbe, Ph.D., PMP Augsburg College. ; \ COURSE TECHNOLOGY *» CENGAGE Learning-

Kathy Schwalbe, Ph.D., PMP Augsburg College. ; \ COURSE TECHNOLOGY *» CENGAGE Learning- MA TECHNOL.0 Sixth Edition Kathy Schwalbe, Ph.D., PMP Augsburg College ; \ COURSE TECHNOLOGY *» CENGAGE Learning- Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States IF @wf\

More information

ENTERPRISE. Ellen F. Monk University of Delaware. Bret J. Wagner Western Michigan University. COURSE TECHNOLOGY CENGAGE Learning-

ENTERPRISE. Ellen F. Monk University of Delaware. Bret J. Wagner Western Michigan University. COURSE TECHNOLOGY CENGAGE Learning- 0 :^S ENTERPRISE RESOURCE PLANNING Third Edition Ellen F. Monk University of Delaware Bret J. Wagner Western Michigan University COURSE TECHNOLOGY CENGAGE Learning- Australia Brazil Japan Korea Mexico

More information

Purchasing and Supply Chain Management

Purchasing and Supply Chain Management Eighth Edition Purchasing and Supply Chain Management KENNETH LYSONS MA, MEd, PhD, Dipl.PA, AcDip.Ed., DMS, FCIS, FCIPS, Flnst M, MILT BRIAN FARRINGTON BSc(Econ), MSc, PhD, FCIPS PEARSON Harlow, England

More information

SMALL BUSINESS MANAGEMENT AND ENTREPRENEURSHIP

SMALL BUSINESS MANAGEMENT AND ENTREPRENEURSHIP SMALL BUSINESS MANAGEMENT AND ENTREPRENEURSHIP David Stokes and Nick Wilson r> SOUTH-WESTERN CENGAGE Learning- Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States CONTENTS

More information

Management of Electronic and Digital Media

Management of Electronic and Digital Media Management of Electronic and Digital Media Fifth Edition Alan B. Albarran University of North Texas * WADSWORTH t% CENGAGE Learning- Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United

More information

Supply Chain Strategies

Supply Chain Strategies Supply Chain Strategies Customer-driven and customer-focused Tony Hines ELSEVIER BUTTERWORTH HEINEMANN AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY

More information

HAROLD CAMPING i ii iii iv v vi vii viii ix x xi xii 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52

More information

TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i

TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i For filings with the FCA include the annex For filings with issuer exclude the annex TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i 1. Identity of the issuer or the underlying issuer of existing shares

More information

NINTH EDITION A RISK-BASED APPROACH TO CONDUCTING A QUALITY AUDIT

NINTH EDITION A RISK-BASED APPROACH TO CONDUCTING A QUALITY AUDIT NINTH EDITION AUDITING A RISK-BASED APPROACH TO CONDUCTING A QUALITY AUDIT Kar la M. Johnstone University of Wisconsin Madison Audrey A. Gramling Bellarmine University Larry E. Rittenberg University of

More information

This is a sample chapter from A Manager's Guide to Service Management. To read more and buy, visit http://shop.bsigroup.com/bip0005 BSI British

This is a sample chapter from A Manager's Guide to Service Management. To read more and buy, visit http://shop.bsigroup.com/bip0005 BSI British A Manager s Guide to Service Management A Manager s Guide to Service Management Jenny Dugmore Shirley Lacy First published in the UK in 1995 by BSI, 389 Chiswick High Road, London W4 4AL Second edition

More information

Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States

Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States Accounting Information Systems SIXTH EDITION JAMES A. HALL Peter E. Bennett Chair in Business and Economics Lehigh University Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States

More information

ACCOUNTING AND FINANCE for Non-Specialists

ACCOUNTING AND FINANCE for Non-Specialists Seventh Edition ACCOUNTING AND FINANCE for Non-Specialists Peter Atrill and Eddie McLaney Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston San Francisco Toronto Sydney

More information

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i.

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i. New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p ii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=3 New

More information

Dealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach

Dealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach Florian Kache Dealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach kassel IH university press Contents Acknowledgements Preface Glossary Figures

More information

Logistics Management and Strategy

Logistics Management and Strategy Logistics Management and Strategy Competing through the supply chain Fourth Edition Alan Harrison Remko van Hoek Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston San

More information

LOGISTICS & SUPPLY CHAIN MANAGEMENT

LOGISTICS & SUPPLY CHAIN MANAGEMENT LOGISTICS & SUPPLY CHAIN MANAGEMENT 1. Concepts of Logistics management The role of Logistics information systems and technology Logistics relevance to an organization and the economy Channels of distribution

More information

Principles of Supply Chain Management:

Principles of Supply Chain Management: Principles of Supply Chain Management: A Balanced Approach Joel D. Wisner University of Nevada, Las Vegas G. Keong Leong University of Nevada, Las Vegas Keah-Choon Tan University of Nevada, Las Vegas Technfsche

More information

DR. BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY, AURANGABAD. PROGRAMME

DR. BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY, AURANGABAD. PROGRAMME BCA 1 DR BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY, AURANGABAD Diploma in Business Management Semester I st & II nd Semester (New Syllabus 60/40) Examination May-2011 The Examination held on the Days and

More information

LEAN SUPPLY CHAIN MANAGEMENT TOPICS IN. Marc J. Schniederjans. Dara G. Schniederjans. Ashlyn M. Schniederjans. :.,.' If I.

LEAN SUPPLY CHAIN MANAGEMENT TOPICS IN. Marc J. Schniederjans. Dara G. Schniederjans. Ashlyn M. Schniederjans. :.,.' If I. TOPICS IN LEAN SUPPLY CHAIN MANAGEMENT Marc J. Schniederjans University of Nebraska-Lincoln, USA Dara G. Schniederjans Texas Tech University, USA Ashlyn M. Schniederjans Harvard University, USA :.,.' If

More information

1 of 7 31/10/2012 18:34

1 of 7 31/10/2012 18:34 Regulatory Story Go to market news section Company TIDM Headline Released Number Ironveld PLC IRON Holding(s) in Company 18:01 31-Oct-2012 0348Q18 RNS Number : 0348Q Ironveld PLC 31 October 2012 TR-1:

More information

PART A: OVERVIEW...1 1. INTRODUCTION...1 2. APPLICABILITY...1 3. OBJECTIVE...1 PART B: LEGAL PROVISIONS...2 4. LEGAL PROVISIONS...

PART A: OVERVIEW...1 1. INTRODUCTION...1 2. APPLICABILITY...1 3. OBJECTIVE...1 PART B: LEGAL PROVISIONS...2 4. LEGAL PROVISIONS... PART A: OVERVIEW...1 1. INTRODUCTION...1 2. APPLICABILITY...1 3. OBJECTIVE...1 PART B: LEGAL PROVISIONS...2 4. LEGAL PROVISIONS...2 PART C: POLICY...2 5. SCOPE OF ACTIVITIES THAT CAN BE OUTSOURCED...2

More information

Supply Chain Strategies. Demand driven and customer focused. Second Edition. Tony Hines. Routledge R Taylor & Francis Croup LONDON AND NEW YORK

Supply Chain Strategies. Demand driven and customer focused. Second Edition. Tony Hines. Routledge R Taylor & Francis Croup LONDON AND NEW YORK Supply Chain Strategies Demand driven and customer focused Second Edition Tony Hines Routledge R Taylor & Francis Croup LONDON AND NEW YORK Contents List offigures List of tables Preface How to use this

More information

Procurement and Logistics Service. Overcoming the challenges and complexities of international business

Procurement and Logistics Service. Overcoming the challenges and complexities of international business Procurement and Logistics Service Overcoming the challenges and complexities of international business There are massive benefits in expanding your organisation into new international territories. You

More information

Negoltaling Gosnpeiit' ^ Wvaniage

Negoltaling Gosnpeiit' ^ Wvaniage . G k Mastering the Business «Global Trade Negoltaling Gosnpeiit' ^ Wvaniage C;:iit

More information

Regulatory Story. RNS Number : 8343I. DCD Media PLC. 08 July 2013. TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i

Regulatory Story. RNS Number : 8343I. DCD Media PLC. 08 July 2013. TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i 1 of 7 25/11/2013 11:51 Regulatory Story Go to market news section Company TIDM Headline Released DCD Media PLC DCD Holding(s) in Company 15:19 08-Jul-2013 8343I15 RNS : 8343I DCD Media PLC 08 July 2013

More information

BIBLIOGRAPHY OF CONGRESS THEMES. @November 2013

BIBLIOGRAPHY OF CONGRESS THEMES. @November 2013 INTERNATIONAL ORGANIZATION OF SUPREME AUDIT INSTITUTIONS ORGANISATION INTERNATIONALE DES INSTITUTIONS SUPÉRIEURES DE CONTRÔLE DES FINANCES PUBLIQUES INTERNATIONALE ORGANISATION DER OBERSTEN RECHNUNGSKONTROLLBEHÖRDEN

More information

Business Marketing Management: B2B

Business Marketing Management: B2B Business Marketing Management: B2B lie MICHAEL D. HUTT Arizona State University THOMAS W. SPEH Miami University * rf SOUTH-WESTERN t% CENGAGE Learning- Australia Brazil Japan Korea Mexico Singapore Spain

More information

SERVICE MANAGEMENT AN INTEGRATED APPROACH TO SUPPLY CHAIN MANAGEMENT AND OPERATIONS. Cengiz Haksever Barry Render

SERVICE MANAGEMENT AN INTEGRATED APPROACH TO SUPPLY CHAIN MANAGEMENT AND OPERATIONS. Cengiz Haksever Barry Render SERVICE MANAGEMENT AN INTEGRATED APPROACH TO SUPPLY CHAIN MANAGEMENT AND OPERATIONS Cengiz Haksever Barry Render Preface CONTENTS xxi Part I: Understanding Services 1 THE IMPORTANT ROLE SERVICES PLAY IN

More information

CPIM Review Program. Course Objectives Module 1. Course Outline

CPIM Review Program. Course Objectives Module 1. Course Outline CPIM Review Program APICS (www.apics.org) offers their CPIM Certified In Production and Inventory Management program to supply chain professionals. Since 1974, more than 60,000 SCM professionals have received

More information

Status of the ISO 55000 Asset Management System Standard

Status of the ISO 55000 Asset Management System Standard Status of the ISO 55000 Asset Management System Standard Michael E. Poland, CMRP Board Member, ANSI Corporate Member, IAM Director of Asset Management, Life Cycle Engineering ISO 55000 Asset Management

More information

David Jobber University of Bradford

David Jobber University of Bradford 8th edition David Jobber University of Bradford Geoffrey Lancaster London School of Commerce Prentice Hall FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston San Francisco

More information

Impact of global procurement on supply chains. Cristinel Vasiliu Academy of Economic Studies from Bucharest

Impact of global procurement on supply chains. Cristinel Vasiliu Academy of Economic Studies from Bucharest Impact of global procurement on supply chains Cristinel Vasiliu Academy of Economic Studies from Bucharest The Procurement Cycle Disposal 10. Evaluation 1. Identify needs 2. Define requirements Sourcing

More information

Delivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown.

Delivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown. Enterprise Software Delivery Bringing Agility and Efficiency Global Software Supply Chain to the Alan W. Brown AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto

More information

Supply Chain. cinagement. IStlGS USO OS.S. Fourth Edition. Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox.

Supply Chain. cinagement. IStlGS USO OS.S. Fourth Edition. Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox. USO OS.S Supply Chain IStlGS cinagement Fourth Edition Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox Michigan State University Me Graw Hill About the Authors iv Preface v PART ONE

More information

The Complete Guide to Option Strategies

The Complete Guide to Option Strategies The Complete Guide to Option Strategies Advanced and Basic Strategies on Stocks, ETFs, Indexes, and Stock Indexes MICHAEL D. MULLANEY WILEY John Wiley & Sons, Inc. Contents Preface Acknowledgments xv xx

More information

TABLE OF CONTENTS. Foreword The Unidroit Governing Council Members of the Study Goup Executive Summary

TABLE OF CONTENTS. Foreword The Unidroit Governing Council Members of the Study Goup Executive Summary TABLE OF CONTENTS Foreword The Unidroit Governing Council Members of the Study Goup Executive Summary INTRODUCTION v xix xxi xxiii xxix CHAPTER 1 FUNDAMENTAL CONCEPTS AND ELEMENTS 1 A. Master Franchise

More information

C ONTENTS. Acknowledgments

C ONTENTS. Acknowledgments kincaidtoc.fm Page vii Friday, September 20, 2002 1:25 PM C ONTENTS Preface Acknowledgments xxi xxvii Part 1 CRM: Is It Right for Your Company? 1 Chapter 1 Commerce in the 21st Century 3 1.1 Understanding

More information

DEPARTMENT OF MANAGEMENT STUDIES MBA Master of Business Administration

DEPARTMENT OF MANAGEMENT STUDIES MBA Master of Business Administration DEPARTMENT OF MANAGEMENT STUDIES MBA Master of Business Administration Course No Course Title L T E P O TH C MS 5003 Basics of Probability and Statistics 2 0 0 0 4 6 3 MS 5004 Basics of Accounting and

More information

Strategic Sourcing. Increasing competitiveness and profitability with effective purchasing

Strategic Sourcing. Increasing competitiveness and profitability with effective purchasing Strategic Sourcing Increasing competitiveness and profitability with effective purchasing Reduction of purchasing costs has significant leverage effect on profit. Impact of purchasing cost reduction on

More information

HSBC Holdings plc. Overseas Regulatory Announcement

HSBC Holdings plc. Overseas Regulatory Announcement Hong Kong Exchanges and Clearing and The Stock Exchange of Hong Kong take no responsibility for the contents of this document, make no representation as to its accuracy or completeness and expressly disclaim

More information

I. The Role of the Board of Directors II. Director Qualifications III. Director Independence IV. Director Service on Other Public Company Boards

I. The Role of the Board of Directors II. Director Qualifications III. Director Independence IV. Director Service on Other Public Company Boards Corporate Governance Guidelines The Board of Directors (the Board ) of (the Corporation ) has adopted these governance guidelines. The guidelines, in conjunction with the Corporation s articles of incorporation,

More information

THE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT

THE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT THE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT GERARD M. HILL CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business

More information

Total Facilities Management

Total Facilities Management Total Facilities Management Third Edition Brian Atkin PhD, MPMI, BSC, FRICS, FCIOB Adrian Brooks BSC (Hons), MBA, MRICS WILEY-BLACKWELL A John Wiley & Sons, Ltd., Publication Preface to the Third Edition

More information

Business Information Systems and Technology

Business Information Systems and Technology Business Information Systems and Technology A primer Brian Lehaney, Phil Lovett and Mahmood Shah Routledge Taylor & Francis Group LONDON AND NEW YORK Contents List of case studies xii List of figures xiii

More information

Management and Cast Accaunting

Management and Cast Accaunting COLIN DRURY Management and Cast Accaunting Second edition CHAPMAN AND HALL University and Professional Division LONDON. NEW YORK. TOKYO. MELBOURNE. MADRAS Contents Preface XVI Part I: Introduction to Management

More information

TABLE OF CONTENTS CHAPTER TITLE PAGE

TABLE OF CONTENTS CHAPTER TITLE PAGE viii TABLE OF CONTENTS CHAPTER TITLE PAGE TITLE PAGE DECLARATION DEDICATION ACKNOWLEDGEMENT ABSTRACT ABSTRAK TABLE OF CONTENTS LIST OF TABLES LIST OF FIGURES LIST OF APPENDICES I II III IV VI VII VIII

More information

TABLE OF CONTENTS. Preface About the Author Acknowledgments About APICS Web Added Value

TABLE OF CONTENTS. Preface About the Author Acknowledgments About APICS Web Added Value TABLE OF CONTENTS Preface About the Author Acknowledgments About APICS Web Added Value xi xiii xv xvii xix Chapter 1. What Is ERP? 1 Top-Management Planning 2 Master Production Scheduling and Materials

More information

Agenda Item #06-29 Effective Spring 2007 Eastern Illinois University Revised Course Proposal MGT 4500, Employee Staffing and Development

Agenda Item #06-29 Effective Spring 2007 Eastern Illinois University Revised Course Proposal MGT 4500, Employee Staffing and Development Agenda Item #06-29 Effective Spring 2007 Eastern Illinois University Revised Course Proposal MGT 4500, Employee Staffing and Development 1. Catalog Description a. Course Number: MGT 4500 b. Title: Employee

More information

Fundamentals of Management

Fundamentals of Management 5th Edition Fundamentals of Management Ricky W. Griffin Texas A & M University *% SOUTH-WESTERN c? CENGAGE Learning- Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States Contents

More information

Business Finance. Theory and Practica. Eddie McLaney PEARSON

Business Finance. Theory and Practica. Eddie McLaney PEARSON Business Finance Theory and Practica Eddie McLaney PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town Säo Paulo

More information

Introduction to Operations and Supply Chain Management

Introduction to Operations and Supply Chain Management Third Edition Introduction to Operations and Supply Chain Management Cecil C. Bozarth North Carolina State University Robert B. Handfield North Carolina State University Boston Columbus Indianapolis New

More information

MANAGING ORGANIZATIONAL CHANGE

MANAGING ORGANIZATIONAL CHANGE MANAGING ORGANIZATIONAL CHANGE PROCESS, SOCIAL CONSTRUCTION AND DIALOGUE Muayyad Jabri palgrave macmiuan VII CONTENTS List of Tables List of Figures Preface About the Author Message to the Lecturer Message

More information

Certificate in procurement and supply operations Unit content guide. Leading global excellence in procurement and supply

Certificate in procurement and supply operations Unit content guide. Leading global excellence in procurement and supply Certificate in procurement and supply operations Unit content guide Leading global excellence in procurement and supply Introduction The Chartered Institute of Procurement & Supply qualifications ladder

More information

CAREER RELATED FIRST DEGREE PROGRAMME IN COMMERCE & TOURISM AND TRAVEL MANAGEMENT PROGRAMME STRUCTURE SEMESTER I SEMESTER II

CAREER RELATED FIRST DEGREE PROGRAMME IN COMMERCE & TOURISM AND TRAVEL MANAGEMENT PROGRAMME STRUCTURE SEMESTER I SEMESTER II CAREER RELATED FIRST DEGREE PROGRAMME IN COMMERCE & TOURISM AND TRAVEL MANAGEMENT PROGRAMME STRUCTURE SEMESTER I s Title per Sem Language I EN 1111 English I 5 3 3 Language II 1111. 3 Additional Language

More information

IMPACTS OF EPA S CARBON PROPOSAL ON COLORADO

IMPACTS OF EPA S CARBON PROPOSAL ON COLORADO IMPACTS OF EPA S CARBON PROPOSAL ON COLORADO BACKGROUND In 2013, coal provided 64% of Colorado s electricity, with natural gas providing 20%, renewables 14%, and other sources providing the remaining 2%.

More information

Code of Practice for Project Management for Construction and Development

Code of Practice for Project Management for Construction and Development Code of Practice for Project Management for Construction and Development Fifth Edition ~ CIOB THE CHARTERED INSTITUTE OF BUILDING WI LEY Blackwell Contents Foreword Acknowledgements Working group for the

More information

CPSM Review Program. This module is titled: Foundation of Supply Management and upon completion of this course, the student will:

CPSM Review Program. This module is titled: Foundation of Supply Management and upon completion of this course, the student will: CPSM Review Program ISM-Institute for Supply Management launched the Certified Professional in Supply Management (CPSM ) program in May 2008. The CPSM is recognized globally and defines you as a Supply

More information

v. Other things held constant, which of the following will cause an increase in working capital?

v. Other things held constant, which of the following will cause an increase in working capital? Net working capital i. Net working capital may be defined as current assets minus current liabilities. This also defines the current ratio. Motives for holding cash ii. Firms hold cash balances in order

More information

Introduction to Business Information Systems

Introduction to Business Information Systems Rolf T. Wigand Peter Mertens Freimut Bodendorf Wolfgang Konig Arnold Picot Matthias Schumann Introduction to Business Information Systems With 79 Figures Springer Contents The Subject of Business Information

More information

PURCHASING POLICY & PROCEDURES. Table of Contents

PURCHASING POLICY & PROCEDURES. Table of Contents Table of Contents I. Purpose...3 II.Objective... 3 III.Scope... 3 IV.Policy Statement....3 V.When Does The Purchasing Staff Need To Be Involved... 3 VI.Who is Authorized to Legally Commit Morehouse School

More information

San$Diego$Imperial$Counties$Region$of$Narcotics$Anonymous$ Western$Service$Learning$Days$$ XXX$Host$Committee!Guidelines$ $$

San$Diego$Imperial$Counties$Region$of$Narcotics$Anonymous$ Western$Service$Learning$Days$$ XXX$Host$Committee!Guidelines$ $$ SanDiegoImperialCountiesRegionofNarcoticsAnonymous WesternServiceLearningDays XXXHostCommitteeGuidelines I. Purpose ThepurposeoftheWesternServiceLearningDays(WSLD)XXXHostCommittee(HostCommittee)isto organize,coordinateandproducethewsldxxxeventwithinthe6weekperiodof3weekspriortotheendof

More information

PROJECT MANAGEMENT. Erik W. Larson Clifford F. Gray FIFTH EDITION

PROJECT MANAGEMENT. Erik W. Larson Clifford F. Gray FIFTH EDITION PROJECT MANAGEMENT Erik W. Larson Clifford F. Gray FIFTH EDITION M C G R A W - H I L L I N T l i f T N A T I O N A L E D I T I O N Contents Preface vii Chapter 1 Modern Project Management 2 What Is a Project?

More information

Quality Management. Theory and Application PETER D. MAUCH. Ltfi) CRC Press. \ V J Taylor & Francis Group. ^ ^ Boca Raton London New York

Quality Management. Theory and Application PETER D. MAUCH. Ltfi) CRC Press. \ V J Taylor & Francis Group. ^ ^ Boca Raton London New York Quality Management Theory and Application PETER D. MAUCH Ltfi) CRC Press \ V J Taylor & Francis Group ^ ^ Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an Informa business

More information

Service Operations Management

Service Operations Management Third Edition Robert Johnston and Graham Clark Service Operations Management Improving Service Delivery Prentice Hall FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston

More information

PROJECT MANAGEMENT PROFESSIONAL CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (PMP & CAPM) EXAM PREPARATION WORKSHOP

PROJECT MANAGEMENT PROFESSIONAL CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (PMP & CAPM) EXAM PREPARATION WORKSHOP TSE015 PROJECT MANAGEMENT PROFESSIONAL CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (PMP & CAPM) EXAM PREPARATION WORKSHOP Course Outline I. Introduction and Course Objectives A. About PMI B. PMP and CAPM

More information

GODADDY INC. CORPORATE GOVERNANCE GUIDELINES. Adopted as of February 3, 2015

GODADDY INC. CORPORATE GOVERNANCE GUIDELINES. Adopted as of February 3, 2015 GODADDY INC. CORPORATE GOVERNANCE GUIDELINES Adopted as of February 3, 2015 The following corporate governance guidelines have been adopted by the Board of Directors (the Board ) of GoDaddy Inc. (the Company

More information

FIRST QUESTIONNAIRE ON OTHER CRA PRODUCTS

FIRST QUESTIONNAIRE ON OTHER CRA PRODUCTS FIRST QUESTIONNAIRE ON OTHER CRA PRODUCTS The Board of the International Organization of Securities Commissions (IOSCO) has approved a project specification for its Committee 6 on Credit Rating Agencies

More information

(i) The program shall prepare candidates who are familiar with the historical foundations of gifted and talented education;

(i) The program shall prepare candidates who are familiar with the historical foundations of gifted and talented education; Effective May 15, 2014 505-3-.90 GIFTED IN-FIELD EDUCATION ENDORSEMENT PROGRAM (1) Purpose. This rule states field-specific content standards for approving endorsement programs that prepare individuals

More information

The Management and Control of Quality

The Management and Control of Quality The Management and Control of Quality JAMES R. EVANS University of Cincinnati WILLIAM M. LINDSAY Northern Kentucky University TfCHNISCHE HOCHSCHULE DARMSTADT Fochbcroic'n 1 G e 8o m t b i b I i o t h e

More information

Salem Community College Course Syllabus. Section I. Course Title: Principles Of Marketing. Course Code: BUS212

Salem Community College Course Syllabus. Section I. Course Title: Principles Of Marketing. Course Code: BUS212 Salem Community College Course Syllabus Section I Course Title: Principles Of Marketing Course Code: BUS212 Lecture Hours: 3 Lab Hours: 0 Credits: 3 Course Description: This course examines the business

More information

Stratex International Plc ('Stratex' or 'the Company') Holdings in Company

Stratex International Plc ('Stratex' or 'the Company') Holdings in Company Regulatory Story Go to market news section Company TIDM Headline Released Stratex International PLC STI Holding(s) in Company 17:30 04-Feb-2010 7233G17 RNS : 7233G Stratex International PLC 04 February

More information

Implementation Plan: Development of an asset and financial planning management. Australian Capital Territory

Implementation Plan: Development of an asset and financial planning management. Australian Capital Territory Implementation Plan: Development of an asset and financial planning management framework for TAMS Australian Capital Territory NATIONAL PARTNERSHIP AGREEMENT TO SUPPORT LOCAL GOVERNMENT AND REGIONAL DEVELOPMENT

More information

Contents. Foreword. Acknowledgments Introduction

Contents. Foreword. Acknowledgments Introduction The Manager's Handbook for Corporate Security Establishing and Managing a Successful Assets Protection Program Dr. Gerald L Kovacich Edward P. Halibozek ilu TTERWORTH I N E M A N N An imprint of Elsevier

More information

THIRD PARTY. T i m L i e t z R e g i o n a l P r a c t i c e L e a d e r R i s k A d v i s o r y S e r v i c e s

THIRD PARTY. T i m L i e t z R e g i o n a l P r a c t i c e L e a d e r R i s k A d v i s o r y S e r v i c e s MANAGING THIRD PARTY RISK T i m L i e t z R e g i o n a l P r a c t i c e L e a d e r R i s k A d v i s o r y S e r v i c e s Experis -- a different kind of talent company. Experis Tuesday, January 08,

More information

Contents. Part I: The Global Financial Environment 1

Contents. Part I: The Global Financial Environment 1 Contents List of Figures List of Tables Preface and Acknowledgments About the Authors xii xv xviii xxvii Part I: The Global Financial Environment 1 Chapter 1: Introduction 3 Opening Case 1: TIAA-CREF Goes

More information

BUSINESS ANALYSIS FDR INTELLIGENCE

BUSINESS ANALYSIS FDR INTELLIGENCE BUSINESS ANALYSIS FDR BUSINESS INTELLIGENCE BERT BRIJS CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business AN AUERBACH

More information

Strategic Information Technology and Portfolio Management

Strategic Information Technology and Portfolio Management Strategic Information Technology and Portfolio Management Albert Wee Kwan Tan National University of Singapore, Singapore Petros Theodorou Athens University of Economics and Business, Greece Information

More information

Construction Project. Management. An Integrated Approach. Peter Fewings. R Routledge. Taylor & Francis Group LONDON AND NEW YORK

Construction Project. Management. An Integrated Approach. Peter Fewings. R Routledge. Taylor & Francis Group LONDON AND NEW YORK Construction Project Management An Integrated Approach Peter Fewings R Routledge Taylor & Francis Group LONDON AND NEW YORK List of figures and tables Acknowledgements Preface for second edition XVll xxni

More information

DR. BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY, AURANGABAD.

DR. BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY, AURANGABAD. Diploma in Business Management Ist & IInd Semester (New Syllabus 60/40) Examination May 2015 The Examination held on the Days and Dates mentioned below at all centers Simultaneously. Time : 09.00 am to

More information

ANALYSIS. Vendor Performance: A Shared Responsibility OTTAWA JANUARY 2014 PROMOTING FAIRNESS, OPENNESS AND TRANSPARENCY IN PUBLIC PROCUREMENT

ANALYSIS. Vendor Performance: A Shared Responsibility OTTAWA JANUARY 2014 PROMOTING FAIRNESS, OPENNESS AND TRANSPARENCY IN PUBLIC PROCUREMENT ANALYSIS Vendor Performance: A Shared Responsibility OTTAWA JANUARY 2014 PROMOTING FAIRNESS, OPENNESS AND TRANSPARENCY IN PUBLIC PROCUREMENT Table of contents INTRODUCTION... 1 BACKGROUND... 1 METHODOLOGY...

More information

Contents. xvii. Preface. xxi. Foreword. 1 Introduction 1. Preamble 1. Scope and Structure of the Book 3. Acknowledgments 4 Endnotes 5

Contents. xvii. Preface. xxi. Foreword. 1 Introduction 1. Preamble 1. Scope and Structure of the Book 3. Acknowledgments 4 Endnotes 5 Contents Preface Foreword xvii xxi 1 Introduction 1 Preamble 1 Scope and Structure of the Book 3 Acknowledgments 4 Endnotes 5 2 Engineering Systems 7 Introduction 8 Some Initial Observations 8 Deficient

More information

Contents. List of figures List of tables. Abbreviations

Contents. List of figures List of tables. Abbreviations Contents List of figures List of tables Preface Abbreviations xv xxi xxiii xxix PART 1 CONCEPTS OF LOGISTICS AND DISTRIBUTION 1 Introduction to logistics and distribution 3 Introduction 3 Definitions 4

More information

APPENDIX 7-B SUGGESTED OUTLINE OF A QUALITY ASSURANCE PROJECT PLAN

APPENDIX 7-B SUGGESTED OUTLINE OF A QUALITY ASSURANCE PROJECT PLAN APPENDIX 7-B SUGGESTED OUTLINE OF A QUALITY ASSURANCE PROJECT PLAN This outline is recommended for use by UST consultants/contractors in preparing a generic Quality Assurance Project Plan (QAPP) for use

More information

Basics of Supply Chain ASQ Customer Supplier Division 2007 Symposium When you hear Supply Chain Basics What comes to mind? 2 Your Supply Chain End to End Process Right product Suppliers Your Company Customers

More information

Business to Business Marketing Management

Business to Business Marketing Management Business to Business Marketing Management A global perspective SECOND EDITION Alan Zimmerman and Jim Blythe 13 Routledge jjj^^ Taylor & Francis Croup LONDON AND NEW YORK Contents List of case studies List

More information

MANAGING BUSINESS AND PROFESSIONAL COMMUNICATION

MANAGING BUSINESS AND PROFESSIONAL COMMUNICATION Third Edition MANAGING BUSINESS AND PROFESSIONAL COMMUNICATION Carley H. Dodd Abilene Christian University Allyn& Bacon Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam

More information

Quality Management for Organizational Excellence

Quality Management for Organizational Excellence SIXTH EDITION Quality Management for Organizational Excellence Introduction to Total Quality David L Goetsch Stanley B. Davis Pearson Education International CONTENTS PART ONE Philosophy and Concepts 1

More information

KEY SKILLS LEVEL 3 WORKING WITH OTHERS CANDIDATE WORKBOOK

KEY SKILLS LEVEL 3 WORKING WITH OTHERS CANDIDATE WORKBOOK KEY SKILLS LEVEL 3 WORKING WITH OTHERS CANDIDATE WORKBOOK Centre Number: Centre Name:.. Candidate Number:. Candidate Name: Part A : These are the skills you need to know before you begin to complete this

More information

for Research and Guiding Innovation for Positive R&D Outcomes Lory Mitchell Wingate

for Research and Guiding Innovation for Positive R&D Outcomes Lory Mitchell Wingate Project Management for Research and Development Guiding Innovation for Positive R&D Outcomes Lory Mitchell Wingate CRC Press Taylor & Francis Group BocaRaton London New York CRC Press is an imprint of

More information

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros.

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros. The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance Tristan Boutros Tim Purdie Illustrations by Dustin Duffy Mc Graw Hill Education New York Chicago

More information

Relationship marketing

Relationship marketing Relationship marketing WBIbliothek Exploring relational strategies in marketing FOURTH EDITION JOHN EGAN London South Bank University Financial Times Prentice Hall is an imprint of Harlow, England London

More information

ENDOWMENT & FOUNDATION GOVERNANCE: FIDUCIARY OVERSIGHT AND IMPLEMENTATION MAY 2013

ENDOWMENT & FOUNDATION GOVERNANCE: FIDUCIARY OVERSIGHT AND IMPLEMENTATION MAY 2013 ENDOWMENT & FOUNDATION GOVERNANCE: FIDUCIARY OVERSIGHT AND IMPLEMENTATION MAY 2013 WHAT IS FIDUCIARY GOVERNANCE AND WHY IS IT IMPORTANT? Fulfillment of fiduciary responsibilities requires more than understanding

More information

Porta Communications Plc Holding(s) in Company

Porta Communications Plc Holding(s) in Company 16 th December 2013 Porta Communications Plc Holding(s) in Company For filings with the FCA include the annex For filings with issuer exclude the annex TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i

More information

Career Capital 2014 Global Research Results

Career Capital 2014 Global Research Results Career Capital 2014 Global Research Results International Women s Day 2014 1 Research Objectives Accenture conducted its global research study, Career Capital for release on International Women s Day to

More information

Preface. Table of Contents. List of Figures. List of Tables. List of Abbreviations. 1 Introduction 1. 2 Problem 23.

Preface. Table of Contents. List of Figures. List of Tables. List of Abbreviations. 1 Introduction 1. 2 Problem 23. XI Outline Foreword Preface Outline Table of Contents List of Figures List of Tables List of Abbreviations VII IX XI XIII XXI XXIII XXV 1 Introduction 1 2 Problem 23 3 Related Work 35 4 Development of

More information

SUPPLY CHAIN MANAGEMENT

SUPPLY CHAIN MANAGEMENT Phone:65 6829 2319 Email: enquiries@pdtraining.com.sg SUPPLY CHAIN MANAGEMENT Generate a group quote today or register now for the next public course date COURSE LENGTH: 1.0 DAYS This course by pdtraining

More information