Monarch Centre. Electronic Tenant Portal. Created on February 3, 2016

Transcription

1 Monarch Centre Electronic Tenant Portal Created on February 3, 2016

2 Building Amenities: Area Amenities Hotels Numerous Buckhead-area hotels provide convenience and services for the business traveler. Most are within several minutes of Monarch Tower. Several are listed below: The Ritz-Carlton, Buckhead guest rooms, swimming, fitness center, 2 restaurants (including The Dining Room, a 5-Star rated restaurant), lounge, meeting rooms; transportation to and from Hartsfield International Airport. The Grand Hyatt, Buckhead guest rooms, swimming, fitness center, 2 restaurants Kamogawa and Cassis; banquet and meeting facilities; a business center; transportation to and from Hartsfield International Airport. Amenity Name Number Cable/music provider Muzak Printing/graphics located in Monarch Plaza Alphagraphics Phone/internet provider Cypress Communications Phone/internet provider BellSouth Cable provider COMCAST Breakroom supplier (coffee, utensils, etc.) Atlanta Coffee Time Interior Plantscaping Plant Peddler

3 Building Amenities: Car Care Office Automotive offers oil change service on the ground level of the Monarch Tower Parking Deck. Service is offered by appointment only. Please call for more information. Corporate Car Spa is Monarch Centre s car wash and detailing provider. They are on-site 5 days a week accepting scheduled appointments or day-of requests. Corporate Car Spa offers a variety of packages to fit their clients needs. In addition, Corporate Car Spa is fully licensed through State Farm Insurance Company and insured with a staff of professionals that aim for customer satisfaction. Appointments can be made by phone at or you may them at corporatecarspa@gmail.com Convenient Collision Solutions specializes in convenient on-site repair of your vehicle at the office. All CCS technicians have 20+ years of hands-on auto body shop experience. CCS uses PPG paints and products and offers a Lifetime Guarantee on bodywork for as long as you own your vehicle. CCS is focused on providing industry leading customer service and quality and convenient repairs. CCS can be reached by phone at or on the web at

4 Building Amenities: Health Club Monarch Centre Executive Health Club offers state-of-the-art facilities and programs designed to enhance physical health and fitness. Amenities include numerous Precor machines, Matrix strength training equipment, Life Fitness treadmills, Stairmasters, free weights and much more. A full gentlemen s and ladies complete locker facilities are provided as well with sauna, steam showers and TV. One-on-one fitness consultations, daily group fitness classes, massage therapy are also available. Call today for more information regarding rates and specials. Amenity Location Number Monarch Executive Suite S mcehc@mindspring.com Health Club

5 Building Amenities: Monarch Centre Concierge Monarch Centre s onsite corporate concierge provides many services free of charge to all Monarch Centre tenants and is available weekdays for assistance from 8:30am - 5:00pm. She offices at the Monarch Tower Lobby Desk on Mondays and Fridays and in the Marketing Center of Monarch Plaza Suite 115 on Tuesdays, Wednesdays and Thursdays. Services include but are not limited to hotel accommodations, transportation, conference room reservations, catering and equipment needs, personal shopping, dinner reservations, notary needs and general information. Complimentary services also include access to premier seating at area venues; accessibility to discount MARTA passes; discount movie theatre, theme park, and local museum tickets. Newsletters, updates of upcoming events and new ticket discounts are distributed weekly via from the concierge. Monarch Centre Concierge monarchconcierge@csoa.com Monarch Tower Console Desk Mondays and Fridays Monarch Plaza Marketing Center Suite 115 Tuesdays through Thursdays

6 Building Amenities: Monarch Plaza Amenities Monarch Centre Concierge The Flower Shop Flower Shop Dressed for Success Dry Cleaner Evergreen Newsstand Bank of America Alphagraphics Printing/graphics The Ritz-Carlton Hotel, Buckhead Hotel & Dining Room

7 Building Amenities: Monarch Tower Amenities Monarch Centre Concierge Simmer Cafe Cafe Monarch Centre Health Club Health Club Pressed for Success Dry Cleaner Right Away Gift Shop New York Prime Restaurant

8 Building Amenities: Parking Garage Monarch Centre Parking Facilities Rules and Regulations Mailing Address: 3414 Peachtree Road, Atlanta, GA Office Location: (Level 3 SE Corner of Monarch Plaza garage) Office Hours: Monday-Friday (8:30 A.M. to 5:00 P.M.) Office Phone: (404) / Fax (404) Project Manager Lauren Heaslip NEW ACCOUNTS: All individuals that require monthly parking will be asked if it is for an individual account or company paid account. If the account is for an individual/company you will need a letter from the company requesting parking in the Monarch Centre garage. All applicants will be required to complete a monthly parking application. ACCESS CARDS: There is a $15.00 processing fee (non-refundable) charged for each monthly cardholder. The access cards must be used to enter and exit the garage. The access card must be used at all times, even if the gate is up. If the card is not used, it will cause (in and out) sequence problems. The card will be unusable if this occurs. LOST/DAMAGED/STOLEN CARDS: There will be a $15.00 charge to replace any lost or stolen cards. Parking Garage (continued) PAYMENT DUE DATE: Monthly parking payments are due on the 1st of each month. A late fee of $25.00 will be charge if payment is not received by the 5th of the month. METHOD OF PAYMENT: Monthly parking payment may be: (a) hand delivered to the parking office (b) mailed (allow at least 10 days for processing time); (c) deduct from your checking/savings/credit card on a monthly basis (forms located in parking office; (d) pay on line: Customers will be issued receipts only for cash transactions. MONTHLY PARKING GARAGE RATES: Non-reserved parking $70.00 Reserved parking $90.00 DAILY PARKING RATES: Every 15 minutes $ minutes 135 minutes $ hrs 24 hrs. $17.00 Parking Garage (continued) In the event that a customer misplaces his/her ticket the Lost Ticket Fee is $ CASHIER BOOTH HOUR OF OPERATION: The Monarch Tower cashier booth is staffed from 7: 00am 11:00 pm, Monday through Friday. The Monarch Plaza (Level 3) cashier booth is staffed from 7:00am 7:00pm, Monday through Friday. The cashier booth located on Level 5 is staffed 24 hours a day, 7 days a week. Click here to download a Parking Agreement

9 Click here to download Vehicles Left in Parking Deck Form

10 Building Operations: Building Management The staff of Monarch Centre is dedicated to making your work environment as safe and pleasant as possible. The Property Management Office is located in Suite 118 in Monarch Plaza. Please do not hesitate to contact the office at: Phone: Fax: Address: 3414 Peachtree Road NE, Suite 118 Atlanta, GA Office hours are Monday Friday as follows: Property Management and Leasing / 8:00 AM 5:00 PM Engineering / 7:00 AM 6:00 PM The following personnel are available to address your needs: Title Name General Manager Marc C. Woodward mwoodward@ngkf.com Property Manager Kimberly S. Eginton keginton@ngkf.com Project Accountant Rhonda Spratt rspratt@ngkf.com Administrative Assistant Sheila Terry sterry@ngkf.com Engineering Title Name Chief Engineer Ralph Kowalke rkowalke@ngkf.com Engineer Scott Bearden n/a Engineer Barron Kemp n/a Engineer Larry Watkins n/a Engineer Ismail Sow n/a

11 Building Operations: Holidays The Building Holidays observed each year are listed below in order to aid your planning operations during the year. New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day and Friday after Thanksgiving Christmas Day Certain services are not provided on weekends and the holidays listed above.

12 Building Operations: Leasing The leasing company for Monarch Centre is Newmark Grubb Knight Frank, located at 3424 Peachtree Road NE, Suite 800 Atlanta, Georgia The main phone number is Listed below is the contact information for the authorized representative. Title Name Phone Number Director of Leasing David B. Curry

13 Building Operations: Rent Rent is due in advance on or before the first day of each month. Checks are to be made payable to Monarch Centre Associates, LLC and forwarded to the following address: Monarch Plaza Tenants: Monarch Centre Associates, LLC P.O. Box Charlotte, NC Monarch Tower Tenants: Monarch Centre Associates, LLC P.O. Box Charlotte, NC All rent payments are due and payable without notice or demand. Although a monthly invoice for rent will be sent as a convenience, this is primarily for Tenant s records. Charges incurred by Tenants for above standard services such as overtime air conditioning, will be invoiced the month following each service period.

14 Building Security: Overview Our intent is to maintain the highest possible level of security for our Tenants. An experienced, professional security team provides on-site surveillance 24 hours per day / 7 days per week. Upon request, a security officer will escort a Tenant to his/her vehicle at any time. Please call and an officer will meet you and escort you to your car. Security team members are also available to conduct seminars on a variety of security-related topics. Please contact the Property Management office for more information.

15 Building Security: General Office Security Security Checklist The following is a list of general office security suggestions, which are offered to you as an aid in establishing your internal security procedures: Restrict office keys to those who actually need them. Keep complete, up-to-date records of the distribution of all office keys. Establish uniform procedures for collecting keys prior to the termination of employees. Establish a rule that keys must never be left unguarded on desks or cabinets. Require that filing cabinet keys be removed from locks and placed in a secure location after opening cabinets. Prevent unauthorized personnel from reporting a lost key and receiving a replacement. Ensure that a responsible person is in charge of issuing all keys. Store keys systematically in a secured wall cabinet of either your own design or one that conforms to a commercial key control system. Insist on identification from repairmen who come to work in your office. Clear all desks of important papers. When working alone in the office at night, lock the front door to prevent anyone else from entering. Keep the police, fire department, and building security telephone numbers posted. Double check to see that all doors are securely locked before you leave. Suspicious Persons If you see suspicious or offensive persons in the building, please call the Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them. Please be aware of strangers in your Tenant areas and halls. Quite often a question such as May I help you locate someone? will be enough to deter a potential thief. Suspicious encounters of this type should be reported to the Management Office immediately.

16 Building Security: Key and Lock Policy Monarch Centre Engineering is responsible for administering tenant suite keys. Should you need additional keys made, please contact the Management Office at Costs may be incurred for additional keys.

17 Building Security: Lost and Found Please contact the Management Office at to claim items that have been lost or found in the buildings.

18 Building Security: Property Removal Click here to download a Property Removal Form

19 Building Security: Solicitation Solicitation is not permitted. If someone is soliciting in your suite, then please notify the Management Office at and we will send appropriate personnel to escort them off of the premises.

20 Building Services: Building Signage and Directory A tenant directory board is located in the main lobby at the security console. Changes or additions to your company s directory board listing may be subject to charge. CORRIDOR SIGNAGE Monarch Concierge utilizes standardized corridor identification plaques for Tenants. Plaques are ordered only upon receipt of written authorization from the Tenant. In order to ensure proper suite identification at the time of initial occupancy, it is important to order the plaque at least four (4) weeks prior to actual move-in. Additional plaques may be subject to charges. Upon request, an estimate will be provided by the Property Management office. The Tenant Corridor Signage Request form is included in the Forms section of this handbook. Any request for non-standard corridor signage must be reviewed and approved in writing by Property Management. Click here to download a Signage/Directory Listing Request Form

21 Building Services: Cleaning Janitorial service is provided nightly Monday through Friday, except on legal holidays. Services include dusting, trash removal, general cleaning, vacuuming, sanitizing, and mopping. Floor waxing and buffing, carpet spot removal, window blind cleaning, and window washing are also performed on an established schedule. Special services such as carpet shampooing and cleaning of refrigerators are available at the Tenant's expense. To ensure satisfactory performance of the cleaning contractor, Property Management representatives perform regular inspections of randomly selected common areas and Tenant spaces. We encourage designated Tenant Contacts to notify us immediately when a concern arises regarding the quality of cleaning. This enables us to immediately address the problem.

22 Building Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at Click here to download A Persons Requiring Special Assistance Form Click here to download a Bomb Threat Checklist Click here to download Security Clearance Form Click here to download a Signage/Directory Listing Request Form Click here to download a Tenant Authorized Officials Form Click here to download a Tenant Information Form Click here to download a Tenant Access Card Request Form Click here to download a Tenant After Hours Access Request Form Click here to download an Overtime HVAC Request Form Click here to download a Parking Agreement Click here to download a Sample Certificate of Insurance Click here to download a Vehicles Left in Parking Deck Form Click here to download a Property Removal Form

23 Building Services: HVAC Heating and air conditioning is monitored and controlled by a state of the art computerized Andover energy management system to ensure the most efficient use of energy and environmental controls, immediate response to problems, and a comprehensive approach to maintenance. System hours of operation are 8:00 A.M. to 6:00 P.M. Monday through Friday, and 8:00 A.M. to 1:00 P.M. on Saturday. Heating/air conditioning is not provided on Sundays and legal holidays. If after-hours service is needed, notify the Property Management office prior to 4:00 P.M. on the day of the request by submitting the Overtime Air Conditioning Request Form found here. After-hours service is charged to Tenants at the then current hourly rates. For after-hours service on weekends, prior arrangements should be made by 4:00 P.M. Friday. If not, please call Monarch Centre Security and an officer will provide a form for you to complete. The engineer on call will then be contacted to program the appropriate run times for an additional charge. OVERTIME AIR REQUEST Forms for requesting overtime HVAC may be obtained from the Property Management office, Suite 118, between the hours of 8:00 AM and 5:00 PM, Monday - Friday. Please submit this completed form no later than 4:00 PM on the day of the request, or no later than 4:00 PM on the last business day prior to a weekend or holiday. In the event a building engineer must be called in to handle unscheduled requests, an additional charge of $40.00 will be assessed to cover travel and overtime labor expenses. Click here to download an Overtime HVAC Request Form

24 Building Services: Maintenance Requests Monarch Centre employs professionally trained engineers and day porters to operate the building at peak efficiency and to provide timely response to Tenant service requests. Your company s designated Tenant Contact should phone in requests for service to the Property Management office. Whenever possible, we ask that service calls be placed only by designated Tenant Contacts or send them via Angus Anywhere at so that your company is always aware of work being performed in your suite. That individual should provide the following information: Nature of request/problem. Exact location of problem. Contact person. Upon receipt of this information, the Property Management office will immediately dispatch an engineer or day porter, as required, to the location. Upon completion of the work requested, the contact person may be asked to sign a service ticket, thereby indicating completion of the work. For those requests that are above building standard service, such as additional electrical wiring, painting, carpentry work, etc., our staff can coordinate this work with the Tenant and an appropriate contractor. The Tenant will be asked to approve an Above Standard Service Request form (ASR) with an estimate of the applicable charges noted. The expense of replacing building standard lighting is borne by the Building. However, replacement of specialty bulbs or service to specialty lighting fixtures will be charged to the Tenant.

25 Emergency Procedures: Introduction 1. Purpose This Emergency Procedures Plan ( the Plan ) is established as an integral part of the official Monarch Plaza response to emergencies. The contents of the Plan are designed as an operational guide for the behavior, safety and protection of the tenants and visitors of the building. 2. Scope As outlined on the following pages, the Plan establishes a sequential course of action for recognizing, identifying and reporting the existence of specific emergency situations threatening the building and/or its occupants; and then provides for the safety and protection of endangered personnel and assets. When implemented and supplemented with appropriate instructions from the Property Manager, this Plan becomes an operational tool for effective and responsive action when occupants of the building are forced to cope with various emergency situations. 3. Duties and Responsibilities of Tenant Wardens Tenant Wardens are the connecting links between the Property Management staff and the wardens respective companies and fellow employees. As such, they have direct control and responsibility for all decisive matters relating to the safety of their employees during an emergency. Introduction (continued) Tenant Wardens must be able to effectively perform the following duties: A. Assume responsibility for communicating appropriate preplanned emergency procedures data to all employees under their jurisdiction through orientation and/or other forms of interoffice communication. B. Be knowledgeable about what is not commonplace; i.e., unusual or foreign to the normal environment of their workspace. This will allow qualified assistance in conducting searches and identifying suspicious items. C. Notify Assistant Wardens of a planned absence from the building 4. Method of Reporting Changes in Tenant Wardens and Assistant Wardens Because the Tenant Wardens are a vital link in the response to an emergency in the building, interruptions in communications must be avoided. Any change in personnel designated as Tenant Wardens or Assistant Wardens should be reported (in writing) to the Property Management office. 5. Testing of the Building's Emergency Procedures Plan Various aspects of the Plan will be tested on a deliberate, systematic and periodic basis, in accordance with instructions from the Property Management office and/or the Fire Department. Such testing will familiarize key personnel with their emergency duties and responsibilities, evaluate these duties and the Plan, and will help identify deficiencies and any necessary corrections or adjustments. Click here to download a Tenant Authorized Officials Form

26 Emergency Procedures: Biological Threats The following information concerning biological threats is provided as a guideline. This information is for your general use and is based primarily upon information published by the Centers for Disease Control and the U.S. Postal Service. A biological threat can occur in several ways: receipt of a communicated threat via telephone, letter, or ; receipt of a suspicious letter or package; receipt or finding of a suspicious and/or unknown substance In the event of the occurrence of a biological threat, tenants are advised to do the following: 1. Immediately call 911 and relate the nature of the threat and all pertinent information. 2. Immediately after calling 911, contact property management and provide the same information so that property management can take necessary actions. 3. Should a suspicious letter or parcel be located, follow the recommended guidelines from the U.S. Postal Service (see Appendix B) and notify local authorities and property management. Biological Threats (continued) In the event of a reported biological contamination, property management personnel will immediately isolate the affected area(s) by doing the following: Restricting elevator access to/from the affected floor(s) and posting security personnel in each stairwell to prevent access to the stairwells Shut down all ventilation to the affected area(s) including the HVAC system, restroom exhaust fans, and other interior circulation fans Close outside air intakes to reduce introduction of airborne biological agents if such a threat is imminent The decision to evacuate some or all of the affected areas will be made by responding emergency and/or governmental authorities and the property manager, depending upon the nature of the threat. Until an evacuation is ordered, DO NOT leave the affected area as you may spread contaminants to other persons and areas of the building. If evacuation is deemed necessary, the property manager will make an announcement via the building s public address system. Follow the evacuation procedures as outlined in this Emergency Procedures manual.

27 Emergency Procedures: Bomb Threat Bomb threats, if they occur, will likely be received by your telephone receptionist. In the event a bomb threat is received: STEP 1: Fill out the bomb threat checklist on the next page. STEP 2: Call 911 and notify Property Management immediately at Give the location: Suite Floor Give name of person who received threat. STEP 3: Tenants will be notified by Property Management should the decision be made to evacuate the area/building. STEP 4: A search of the area/building will be conducted as directed by local authorities. STEP 5: If an evacuation is ordered, follow the Evacuation Procedures outlined under Building Evacuation Procedures and follow instructions from Property Management or Emergency Personnel. BE AWARE If an unidentified or suspicious package (box, bag, briefcase, etc.) is discovered in your area, notify Property Management immediately for assistance. If requested, Tenants should be available to assist official searchers in identifying "packages" not normally found in their area. Give information ONLY to authorized personnel, i.e., manager of your office, emergency personnel (upon proper identification), Property Management officials. DO NOT talk to strangers or news media. Direct any inquiries to Property Management officials. Click here to download a Bomb Threat Checklist

28 Emergency Procedures: Building Crisis Monarch Centre provides toll free 24-hour call center support for tenant use in the event of a crisis or emergency situation at the property. If an unforeseen crisis or emergency severely impacts the operational capabilities of either Monarch Centre building, tenants can receive pertinent information by calling The call center serves as a means of communication with our tenants only in crisis or emergency situations, and IS NOT a general information source. Tenants should utilize the toll free number only outside of normal business hours or when Monarch Centre s main number ( ) is unavailable. Monarch Centre property management will provide updates to the call center only in the event of a crisis or emergency situation. If the call center has not been contacted by property management representatives, all inquiries will be referred to Monarch Centre s main number ( ) for assistance. Events that may require use of the toll free number ( ) include: severe winter weather (ice/snow), catastrophic event, building-wide power outage, water service interruption, mandatory evacuation of the property, or the main number is out of service.

29 Emergency Procedures: Civil Disturbance Although riots and civil disturbances are rare, there is still the need for a planned course of action. Should a disturbance start outside of the building, all entrances to the building will be secured by Property Management and Security personnel. The local Police Department will then be contacted. Based on the nature of the disturbance, a decision will be made by Property Management to notify the Tenants in the building. Should a disturbance start in the main lobby of the building, all elevators will be shut down on the first floor until the Property Manager arrives. Angry demonstrators, etc. will not be given access to the upper floors of the building for any reason. If a disturbance should occur within a Tenant suite, the Property Management office should be notified immediately. All assistance will be given to the tenant; however, the decision to call any law enforcement personnel to a Tenant s area will be made by the Tenant.

30 Emergency Procedures: Elevator Malfunction All Tenants and their employees should be familiar with these procedures in the event an elevator stops and the doors remain closed while they are a passenger. NOTE: Please STAY CALM...you are not in danger. A call box is located behind the small door below the floor selector panel on the left side of the elevator cab. Access the call box by pulling on the knob to open the door. Push the BUTTON and wait for an answer. DO NOT HOLD THE BUTTON. The phone will dial twice -- once via pulse dial and a second time via tone dial. A security officer will answer after the second dial sequence. Elevator numbers are located on the inside of the call box door on the left side of the elevator cab. Tell the answering officer which elevator you are in and your floor location (if you know). Property Management/Security personnel will respond immediately. In some cases, it may be necessary to wait for an elevator technician who will respond as quickly as possible. You will have constant contact with Security/Engineering personnel during this time. Do not attempt to exit a malfunctioning elevator. This could result in serious injury. If the fire alarm is activated while you are a passenger on an elevator, the elevator will automatically return to the ground floor.

31 Emergency Procedures: Emergency Contacts Atlanta Fire Department 911 Paramedics/Ambulance 911 Atlanta Police Department 911 Management Office/Security Building Crisis/Emergency Number Immediately call 911 in the event of an emergency, and then call the Property Management office at to assure proper assistance for arriving emergency personnel. BUILDING EMERGENCY PERSONNEL PROPERTY MANAGEMENT Title Name Marc C. General Manager Woodward Kimberly S. Property Manager Eginton ENGINEERING Title Chief Engineer Engineer Engineer Engineer Engineer Engineer Name Ralph Kowalke Scott Bearden Barron Kemp Larry Watkins Jesse Kave Ismail Sow

32 Emergency Procedures: Evacuation In the event of a fire emergency, begin evacuation immediately using the nearest stairwell. DO NOT USE ELEVATORS. The following pages illustrate the proper routes to take when exiting the building. DO NOT ENTER THE PARKING DECK TO ACCESS YOUR VEHICLE. In an emergency situation, there should be no vehicle traffic that might interfere with responding emergency vehicles. Additionally, it is important that you report to the designated assembly area in order to be accounted for by your company s warden(s). Otherwise, emergency personnel may unnecessarily exhaust valuable time searching for you in the building. When police or fire department officials give approval for tenants to remove vehicles from the parking deck(s), Property Management officials will advise you of this. It is advisable for each tenant to meet in a pre-determined area within the safe refuge areas so that all employees can be accounted for. As each tenant s employees arrive in the refuge areas, they should be noted as such and any missing employees should be reported to Property Management officials. Evacuation (continued) PROCEDURES FOR PERSONS REQUIRING SPECIAL ASSISTANCE Visually Impaired: Each person should have a special assistant assigned to assist them in the event of an evacuation. Ask each person how best to assist them to the stairwell and lead them to safety. It is important that the special assistant remain with the person until the emergency is over. Physically Disabled/Non-ambulatory Persons: Each person should have a special assistant(s) assigned to assist them in the event of an evacuation. In most situations, it will only be necessary to move the person into the stairwell for safety. If it becomes necessary to move them down the stairs, various lifting and carrying techniques can be utilized. Stay with the person until the emergency is over. Elevators cannot be used. A Persons Requiring Special Assistance Form should be completed for persons in the above categories and updated on an as needed basis by Tenant Wardens and forwarded to the Fire/Life Safety Director. Click here to download A Persons Requiring Special Assistance Form Click here to download Monarch Plaza Evacuation Map Click here to download Monarch Tower Evacuation Map

33 Emergency Procedures: Fire and Life Safety Prevention is the best way to reduce loss of life and property due to fire. It is the responsibility of all tenants to practice fire prevention in order to protect themselves and their fellow tenants. The following fire prevention practices should be followed at all times. 1. Obey NO SMOKING signs. 2. Smoking is not permitted in Monarch Plaza. 3. Never place wastepaper or other flammable materials into an ashtray. 4. Protect exposed electrical wiring (i.e. cords) from abuse. 5. Turn off all electrical appliances at the end of the day. Give special attention to coffeemakers. 6. Do not "force" office machinery that is not working properly. 7. All combustible or flammable liquids should be stored in approved cabinets and containers. 8. Exits and passageways should be kept clear at all times. 9. Good housekeeping must be maintained in all areas of the building. 10. Notify your supervisor or Property Management of any apparent fire safety hazards existing in the building. 11. Portable space heaters are not allowed due to potential electrical circuit overloading and the fire hazard these units present. Fire and Life Safety (continued) FIRE ALARM SYSTEM OPERATION Fire alarm system devices include manual pull stations, automatic smoke detectors, and automatic sprinklers. The activation of any manual or automatic device shall cause the following: An alarm shall sound and strobe lights will flash intermittently on the floor upon which the device was activated, one (1) floor above, and one (1) floor below. It is possible that the alarm may be heard on additional floors via the stairwells. The sound of the alarm is an intermittent "siren" noise. An announcement will also be made to the floors in alarm via a public address system. The floor in alarm will be indicated on the fire alarm panels located at the security console located on Level P 3 of the parking deck adjacent to the building lobby. All elevators will automatically be recalled to the lobby level if an elevator lobby smoke detector has been activated. They will remain at the lobby level and be unavailable for use, except by fire department personnel with the use of a fire service key, until the alarm system is reset. The HVAC system on floors in alarm will automatically shut down upon activation of a smoke detector in an air conditioning duct or air handler. Fire and Life Safety (continued) All stairwell doors will automatically unlock and pressurization will occur upon activation of an alarm. The Fire Command Center is located on the lobby level in the security office. The Fire Command Center provides. FIRE SAFETY PLAN Monitoring of fire alarm devices. Manual control of elevators. Automatic elevator recall and alternate floor response. Notification of the fire department if an alarm is indicated. PERSONNEL DESIGNATION AND RESPONSIBILITIES 1. Fire/Life Safety Director (Property Manager) The Fire/Life Safety Director will be responsible for supervising and monitoring the fire safety program for Monarch Centre and will:

34 Be totally familiar with this Fire Safety Plan. Organize training in the Fire Safety Plan for: A. Fire Wardens and their team members. B. Engineering personnel. C. Security and janitorial personnel. Fire and Life Safety (continued) Organize instruction in the Fire Safety Plan and fire prevention for all tenants. Assign and maintain an up-to-date list of Fire Wardens and their alternates. Conduct fire drills and evaluate the effectiveness of the Fire Safety Plan. Supervise a sound fire prevention program. A. Conduct regular inspections of all storage rooms, closets, mechanical rooms and office areas to keep them clear of any potential fire hazards. B. Conduct regular inspections of fire and life safety equipment. C. Conduct regular inspections of fire exits to ensure they are passable. Maintain current tenant list for use in emergencies. A. Alphabetically. B. By building, floor, suite number. C. Include Tenant Contact (home phone) and alternate contact (home phone). In the event of a fire, the Fire/Life Safety Director will report to the Fire Department officer in charge. 2. Building Chief Engineer and Staff Maintain up-to-date set of floor plans. Maintain up-to-date set of plans and/or diagrams of building mechanical systems. Maintain and regularly test building alarm system. Maintain and regularly test sprinkler and standpipe systems. Fire and Life Safety (continued) 3. Tenant Wardens Each Tenant will assign at least two (2) individuals to serve as wardens. These individuals fill the positions of Tenant Warden and Assistant Warden. Periodic training of wardens will be conducted by the Fire/Life Safety Director throughout the year. Each warden is responsible for the following: To be completely familiar with the layout of his/her office, the number of office occupants, and the locations of floor exits. To divide the office population into groups and formulate their traffic pattern to use emergency stair exits. To inspect the entire floor daily and determine that all fire doors to stairs are closed and that no doors are obstructed or inoperable. To maintain an up-to-date listing of all personnel who cannot use stairs unaided. Make arrangements to have these occupants assisted when evacuation is directed. To take necessary action to prevent panic. To assure that all persons in the office are notified of fire and all are evacuated to safe areas. If possible, a search should be conducted in all lavatories, core offices, conference rooms, etc. To make each person in their office aware of all exit locations. Know the location and proper use of fire fighting equipment on his/her floor. Know the Assistant Fire Wardens and notify those people when you are away from the building. Fire and Life Safety (continued) Be responsible for fire prevention in his/her office. A. Periodically check fire extinguisher for current service tag. B. Check area daily for fire hazards. C. Check all exits daily to ensure that they are free of obstructions. Make new employees aware of this Fire Safety Plan. Attend training sessions conducted by the Fire/Life Safety Director. 4. Building Occupants Each person working in the building should become familiar with all provisions of these emergency procedures and evacuation routes.

35 Any time a fire is discovered, regardless of the size of the fire, the City of Atlanta Fire Department (911), and the Property Management office must be notified. If any part of this Fire Safety Plan is not clear, please call the Fire/Life Safety Director ( ). PROCEDURES FOR FIRE EMERGENCIES The City of Atlanta Fire Department will be notified immediately any time the Property Management office or the fire alarm system receives an indication that an actual fire emergency exists. Fire Emergencies are put into effect by: Automatic alarm (smoke detector, water flow alarm, pull station). Report of smoke or fire by an individual calling the Property Management office. An extinguished fire reported by a tenant or employee. Fire and Life Safety (continued) Procedures to be followed during a fire emergency: 1. In the event of fire or smoke on his/her floor, the Tenant Warden shall take the following actions: Rescue - remove anyone from the immediate danger area. This means the room of origin or immediate vicinity of the fire. This is not an evacuation of the premises. Confine - close the door to the room of origin. This will help contain the fire and smoke to that one room for a longer period of time. Alert - Activate the nearest pull station; these are located near each stairwell on all floors. Call the Property Management office at and give the following information: Your name Nature of the problem: Fire Floor number Suite number Telephone number you are calling from Begin evacuation immediately using stairwells. Evacuation from other floors shall be initiated by fire department and/or Property Management officials. Help all persons requiring assistance. Assign Assistant Wardens to search restrooms, closets, and storage areas to ensure that all occupants have evacuated and to supervise stairwell evacuation. Ensure all doors are closed, but not locked. Do not return to evacuated area until advised by Property Management. Fire and Life Safety (continued) Fight - If the fire is small and confined to one object (such as a trash can), locate the fire extinguisher appropriate for fighting that type of fire and use it. Never attempt to fight a fire unless: You know how to operate the fire extinguishing equipment. You have the appropriate type of extinguisher. The fire is small. You have access to an exit if you fail to put the fire out. The extinguishers in the building are ABC extinguishers, which means they can be used on all three types of fires - ordinary combustible material, flammable liquid fires, and fires involving electrical equipment. An easy way to remember how to operate these extinguishers is the word PASS: P - Pull the Pin from the handle A - Aim the nozzle at the base of the fire S - Squeeze the handle to discharge the extinguishing agent S - Sweep from side to side 2. In the event of an alarm sounding when there is no obvious indication of fire or smoke, the Tenant Warden shall take the following actions: Begin planning for the evacuation of occupants immediately, via stairwells. Standby for an announcement from the Property Management via the fire alarm system speakers. If instructed to do, begin evacuation.

36 Make a quick but thorough investigation of floor. Make certain to check restrooms, elevator lobby and storage rooms. If smoke or fire is detected during this investigation, and the situation permits, call Property Management at to report conditions and follow steps #1A-E, above. Fire and Life Safety (continued) 3. General Tenant Emergency Procedures Upon discovery of fire or smoke on your floor: Rescue - remove anyone from the immediate danger area. This means the room of origin or immediate vicinity of the fire. This is not an evacuation of the premises. Confine - Close the door of the room of origin. This will help contain the fire and smoke to that one room for a longer period of time. Alert - Activate the nearest Pull Station; these are located near each stairwell on each floor. This is the best way to notify other occupants in the building. Call the Property Management office at and give the following information: Your name Nature of the problem: Fire Floor number Suite number Telephone number you are calling from Fight - If the fire is small and confined to one object (such as a trash can), locate the fire extinguisher appropriate for fighting that type of fire and use it. Never attempt to fight a fire unless: You know how to operate the fire extinguishing equipment. You have the appropriate type of extinguisher. The fire is small. You have access to an exit if you fail to put the fire out. Fire and Life Safety (continued) The extinguishers in all suites are ABC extinguishers, which means that they can be used on all three types of fires - ordinary combustible material, flammable liquid fires and fires involving electrical equipment. An easy way to remember how to operate these extinguishers is the word PASS. 4. Alarms: An alarm will be activated by the following: Smoke detection Heat detection Activation of the sprinkler system Activation of the standpipe system Pull Station activation There are fire extinguishers and pull stations located near each stairwell in the building. Fire and Life Safety (continued) 5. Communication: In emergencies, communication is vitally important to the success of any plan or procedure. Tenants employees are requested not to call the Property Management office during an emergency. Only appointed Fire Wardens or Tenant Contacts should confer with Property Management during an emergency. An alarm, with the announcement of a confirmed emergency situation, should be a signal for everyone to leave the building. Specific routine procedures for a safe and orderly evacuation of the building must be worked out with the tenants. Regularly scheduled fire drills will be conducted with the tenants so everyone will know what to do when an alarm sounds. 6. Fire Emergencies After Hours If you see smoke, flames or smell something burning:

37 IMMEDIATELY Isolate the fire by closing the door, if possible. Notify the Fire Department at 911. Call the Property Management office at (Security will notify Property Management if after hours). Activate the nearest Fire Alarm Pull Station.

38 Emergency Procedures: Flooding In the event of a flood that may cause damage to tenant property or affect the normal operation of the building, designated tenant representatives will be contacted by Building Management personnel, regardless of the time of day. The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding. Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to contact their insurance carrier for any damage to their property.

39 Emergency Procedures: Homeland Security Newmark Grubb Knight Frank recommends that each tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency. Georgia Office of Homeland Security Department of Homeland Security Federal Emergency Management Association American Red Cross Center for Diseases Control and Prevention Emergency Preparedness and Response Local media outlets will provide important information during an emergency situation. WAGA TV 5(Fox): WGCL TV 46 (CBS): WSB TV 2 (ABC): WXIA TV 11 (NBC): Atlanta Journal Constitution:

40 Emergency Procedures: Medical Emergency In case of a medical emergency: 1. Call Give this information: Nature of the emergency... medical, etc. Location of emergency: Monarch Centre 3414 Peachtree Road, NE Suite # Floor # 3. Any details available regarding accident or illness. 4. Phone number NEAREST the emergency. 5. Name of injured or ill person. 6. Tenant representative in authority. DO NOT MOVE an injured or ill person. STAY WITH THE PERSON to make them comfortable. Contact Property Management immediately for assistance at If another person is available, have them meet emergency personnel at the elevators on your floor.

41 Emergency Procedures: Pandemic Preparedness What you Need to Know An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza virus appears that people have not been exposed to before (or have not been exposed to in a long time). The pandemic virus can cause serious illness because people do not have immunity to the new virus. Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is caused by influenza virus types to which people have already been exposed. Its impact on society is less severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help prevent widespread illness from seasonal flu. Influenza pandemics are different from many of the other major public health and health care threats facing our country and the world. A pandemic will last much longer than most flu outbreaks and may include "waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers and first responders able to work may be reduced. Public health officials will not know how severe a pandemic will be until it begins. Importance and Benefits of Being Prepared The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will help bring peace of mind and confidence to deal with a pandemic. When a pandemic starts, everyone around the world could be at risk. The United States has been working closely with other countries and the World Health Organization (WHO) to strengthen systems to detect outbreaks of influenza that might cause a pandemic. A pandemic would touch every aspect of society, so every part of society must begin to prepare. All have roles in the event of a pandemic. Federal, state, tribal, and local governments are developing, improving, and testing their plans for an influenza pandemic. Businesses, schools, universities, and other faith-based and community organizations are also preparing plans. As you begin your individual or family planning, you may want to review your state's planning efforts and those of your local public health and emergency preparedness officials. State plans and other planning information can be found at The Department of Health and Human Services (HHS) and other federal agencies are providing funding, advice, and other support to your state. The federal government will provide up-to-date information and guidance to the public if an influenza pandemic unfolds. Pandemic Flu Resources There are many publicly available resources in place to help communities, companies, and individuals plan for a possible pandemic flu outbreak. A few of the most useful sites are linked below: Pandemicflu.gov This is the official U.S. Government site for information on pandemic and avian influenza. The material on this site is organized by topic for easy reference. Centers for Disease Control and Prevention (CDC) The CDC Web site is another primary source of information on pandemic influenza. They also have a hotline CDC-INFO ( ) that is available in English and Spanish, 24 hours a day, 7 days a week (TTY: ). Or, if you prefer, questions can be ed to inquiry@cdc.gov. Department of Homeland Security (DHS) DHS is working on a Business Planning Guide, which will be posted on the DHS home page and on Pandemicflu.gov as soon as it is completed. Also, for business-specific questions, the DHS has created an box DHSPandemic@dhs.gov. BOMA Resources BOMA/Greater Toronto Pandemic Flu Report The report addresses the threat to commercial buildings from an avian flu pandemic. The resources above will provide a lot of information, but we also encourage you to: Listen to local and national radio

42 Watch news reports on television Read your newspaper and other sources of printed and Web-based information Look for information on your local and state government Web sites Consider talking to your local health care providers and public health officials.