For the UK Private Sector

Transcription

1 Translation Empire Ltd Head Office Deeplish House 174 Milkstone Road Rochdale Lancashire OL11 1NA Tel: Fax: Web: Professional Translation Services For the UK Private Sector With offices in: Ilford (Greater London), Birmingham, Manchester and Glasgow Produced by Yasar Zaman Translation Empire Ltd

2 Contents Page 1 About Us Why Use Us Hours of Service Quality Assurance Accuracy Turnaround Times Qualified Translators Professionalism and Experience Services We Offer Our Clients Subject Area's we Specialise In Which Languages do we Translate How to Request Translation Empire Services How we process your Translation Request

3 About Us Translation-Empire specialises in providing language services to public and private sector organisations. We were established in 2001 and the volume of work we handle for private and public sector clients has grown dramatically since. On average we translate between 900,000 to one million words a month. We have our own in-house translators, multi-lingual designers and have a partnership with a network of fully equipped studios for voiceover work. We also have our own inhouse team to provide multi-lingual website solutions. Translation Empire has a network of 5,000+ translators in the UK plus an additional 10,000+ translators based around the globe that have extensive experience in translating documents for communities worldwide. Our company directors and managers have over 40 years combined experience in document translation services. References can be provided upon request. Why Use Us Since 2001, we have focused our services on the public sector to provide a high quality service, with surprisingly low prices. We have a well established network of qualified translators in the UK and around the world who are strictly evaluated to ensure that we recruit only the best translators. We provide a 24 hour service and are expert in meeting tight deadlines and delivering translated documents on time. Hours of Service Office hours: 08:00 to 20:00 Out of office hours: 20:00 to 08:00 All our phone lines are diverted to a mobile phone which is manned out of office hours. However, in rare occasions, if your call is not answered you can leave a message and be rest assured that a member of staff will return your call within minutes. We are able to process requests for services out of office hours. Page 2

4 Quality Assurance To ensure that you receive the highest possible levels of quality and service, we apply the European and International Standards for every translation job we carry out. We have achieved the ISO9001 Quality Assurance standard, Customer First Standard and the Investors in People standard. We are members of the Association of Translation Companies. We are also corporate members of the Recruitment and Employment Confederation and our recruitment process is of the highest standard when selecting only the best translators. All of our translators use our unique quality assurance procedures to check all translated materials are returned on time and to the very highest standards on all projects. Accuracy All language translations are carried out by professional language translators which only ever work into their mother tongue language. After the translation is complete, all projects are proof-read by independent translators, providing a final quality check and an objective critique of the translation. Our service is professionally managed by bi-lingual project managers to enable the process to be as dynamic as possible. Turnaround Times We will guarantee to always deliver your translated documents back to you on time and ready for use. Translation-Empire can handle requests for translations to be delivered within hours, any time of the day. To ensure the best customer experience we work 24 hours a day, 365 days a year to meet the requirements of all of our clients. Page 3

5 Qualified Translators Translation Empire only recruits degree-level qualified translators with a minimum of three years experience, backed by three written references from previous clients. We also inspect two samples of recent translation work for accuracy and quality. In addition to this, evidence of cultural understanding of the language they are translating into is also a requirement. We receive over 100 applications a month from translators out of which, through our strict recruitment criteria, we approve only 40% of the applications. We will only approve translators who; Have relevant Academic qualifications Have at least two professional/ academic references Are appropriately qualified and experienced in their specialist areas Have working industry experience for the material they translate Professionalism and Experience Furthermore, our experience and trusted reputation have enabled us to gain an extensive number of professional translators with whom we have established long-term relationships. Our team matches specialist documentation with qualified and experienced Translators: entrusting experts in particular fields to be dedicated to producing the most accurate translations. Additionally, the majority of our team is bilingual, which is beneficial when working in a language related industry, and allows for a better understanding of the translation process. However, we appreciate the expertise of translators, which is why all our translating and proofing is carried out 100% by highly qualified specialists. Page 4

6 Services We Offer Page 5 Multilingual Design Voice-overs Audio Transcription Website Translation Braille and Moon Foreign and English Language Copy Editing Text Translation Proofread Printing Services Leaflet Design & Print Packages Multilingual Banners Outreach Campaign and Multilingual Promotion Speech to Text (STT) / Palantype Brand Name Checking / Multilingual Branding Dubbing Formatting & DTP

7 Our Clients Page 6 Airports British Transport Police CAFCASS Crown Prosecution Service HM Court Service HM Prison Service Home Office Housing Corporations Immigration Advisory Service Local Government Departments (Local Authority and Councils) Met Police and Police Authorities National Health Service (Mental, Acute, University and Foundation NHS Trusts) National Probation Service Primary Care Trusts Social Services Victim Support Unit Importers/Exporters There are many more Private / Public Sector, NGO s and Charity organisations we have provided our translation services to.

8 Subject Area s We Specialise In Page 7 Advertising Aeronautical Engineering Agriculture Architecture and Building Art Astronomy and Cosmology Automotive Engineering Banking & Finance Biochemistry Biology Business Chemical Engineering Chemistry Civil Engineering Computers/Data Cosmetics and Perfumes Crafts Defence Economics Electrical Engineering Electronics Engineering Environment EU Matters Food and Drink Geography & Geology Human Resources Humanities Import/Export Information Technology Insurance International Trade Law Leisure Literature Management Manufacturing Processes Marine engineering Marketing Mathematics Mechanical Engineering Media Medicine Mining Music Nuclear Oil and Gas Patents Pharmaceuticals Physics Plastics and Polymers Politics Private Sector Public Sector Public Relations Telecommunications Textile and Clothing Textile Technology Transport And many more!

9 Which Languages do we translate? Page 8 At Translation Empire we pride ourselves on being able to accurately and professionally translate into over 300 language combinations, including: Northern, Eastern, Central and Southern African Languages from and into English Central and Latin American Languages from and into English North, East, South and Western Asian Languages from and into English Eastern and Western Europe Languages from and into English Middle Eastern Languages from and into English Please visit our website for a full list of Languages.

10 How to Request Translation Empire Services Page 9 On-line via LE- Language Service Manager Go to click on the clients menu option along the top which will take you to the log in page. Enter your account number, username and password. Once you are logged in, create a new translation booking and attach the documents you would like to have translated. If you are not sure how to use the online booking system, please refer to the help section on the site or call us on the free phone number below. Attach the documents you would like to have translated or any other requests you may have for any services provided by Translation-Empire to admin@translationempire.co.uk Fax No. You may wish to fax the documents you would like to have translated or any other request to Free Phone Number Phone Number By Post: Translation Empire Ltd Deeplish House, 174 Milkstone Road, Rochdale, Lancashire OL11 1NA

11 How we process your Translation Request Page 10 Step 1 We receive details of your requirements You send us your file(s) to be translated, or for a quote. We can accept any document and audio file format types i.e..pdf,.mp3, word, a photo of a document, a fax etc. If your file(s) are confidential in nature we have alternative methods of receiving your confidential / classified file(s), as such you can send your file(s) to us by post or upload onto our secure FTP. We determine the nature of the file(s), and may contact you to establish if you have any specific requirements. Where you don t have the file(s), you can describe details of requirements in writing for example number of words which require translation and details of any special requirements. For regular customers with ongoing projects, we have a dedicated secure online portal through which translations can be requested. Step 2 A detailed quotation is provided A written quotation with details of estimated timescales is provided to you within minutes of your enquiry. Step 3 Confirming the go-ahead If you decide you want to go ahead, you will need to accept our quotation via . Step 4 Uploading of content and files to our Project Management System Upon receiving your confirmation to go ahead, we then upload your documents / files onto our secure project management system. During this process we log details of all your special requirements. Each project or translation job is given a unique reference number. Step 5 Assigning the Translator(s) Through our extensive Translator database, we then find the most suitable translator(s) with the relevant expertise and experience for the nature of your project and assign the work to them. File(s) are then sent securely from our translation project management system to the Translator. The translator replies to confirm safe receipt of the file(s). Step 6 Translation Progress We stay in constant contact with our Translators so should they have a question, we can easily relay back to you. Step 7 Translation Quality Control Our translators are highly qualified and we apply the British BSEN15038 standard to all of our translations, processes and stages of which are also embedded into our translation project management system. We have also been awarded the ISO9001 in Quality Assurance. Step 8 Translation Perfected Our Translator(s) proofread and return the translations before the deadline which allows us to revise the document, typeset, format and apply any other additional special requirements before we send back to you. Other additional special requirements typically include; independent review / proof read, DTP, any printing requirements, official stamps, certificate of accuracy etc. All translated file(s) are provided back in the same format / layout as the original. Step 9 Translation Complete Completed translations can be accompanied by a certificate which guarantees the accuracy of the translation work completed by us. Translations can be returned to you in a number of ways such as , post, secure FTP download link, CD / DVD, USE Flash Hard disk drive etc. We also offer courier for urgent same day and Royal Mail recorded or special delivery. We always send translations to an address, and we have an electronic stamp which is accepted by all Home Office, Immigration and legal bodies. Should you however require a hard copy, we can also post out to you.

12 Translation Empire Rochdale (Head Office) Deeplish House 174 Milkstone Road Rochdale Greater Manchester OL11 1NA Tel: / (24 hour Service) admin@translation-empire.co.uk Translation Empire Ilford (East London) 239 Ilford Lane, Ilford, Redbridge, Greater London, IG1 2SB Tel: / (24 hour Service) London@translation-empire.co.uk Translation Empire Canary Wharf (East London) 44 Skylines Village, Lime harbour, Canary Wharf, Greater London, E14 9TS Tel: / (24 hour Service) London@translation-empire.co.uk Translation Empire Barnet (North London) 56 Totteridge Lane, Barnet, Greater London, N20 9QJ Tel: / (24 hour Service) London@translation-empire.co.uk Translation Empire - Glasgow (Scotland) 2 West Regent Street, Glasgow, G2 1RW Tel: / (24 hour Service) admin@translation-empire.co.uk Translation Empire Birmingham (Midlands) 45 Newhall Street, Birmingham, B3 3QR Tel: / (24 hour Service) admin@translation-empire.co.uk Translation Empire Ltd Manchester (North West) 53 Portland Street Manchester M1 3LD Tel: / (24 hour Service) admin@translation-empire.co.uk Translation Empire Ltd