SCHOOL OF JOURNALISM USC ANNENBERG SCHOOL FOR COMMUNICATION AND JOURNALISM. Journalism 463: Research, Analysis and Insight Spring Units

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1 SCHOOL OF JOURNALISM USC ANNENBERG SCHOOL FOR COMMUNICATION AND JOURNALISM Journalism 463: Research, Analysis and Insight Spring Units Schedule/Syllabus Day/Time: Wednesdays. 6:30-9:50pm Classroom: GFS 221 Class Number: 21380D Instructor: Dave Quast Phone: quast@usc.edu Office Hours: By appointment Prerequisite: None About the Course A major component of the public relations practitioner s work is to find and utilize facts, figures and opinions in a thoughtful and productive manner. Successful practitioners can observe and examine an array of information ranging from consumer perceptions to voting trends and spending habits and, in turn, draw useful conclusions. This course is designed to introduce students to the research and evaluation tools available to them as tomorrow s public relations practitioners. The goal of the class is to produce professionals who understand the need to measure and evaluate all communications efforts. Students will leave the course prepared to evaluate assignments they encounter as professional practitioners; find, interpret, synthesize and present research, to direct a research project, and to package and present research. In the first part of the course, you will gain a toolkit of research methodologies and analysis techniques that you can apply in a variety of professional contexts. We will then apply that toolkit to a series of realworld data collections, culminating in the presentation of a semester-long project that includes team and individual components. Goals At the end of this course, students will be able to: Understand the basic tenets of public relations research Demystify research and data analysis for various stakeholders Match research/findings to an organization s business objectives Identify an array of target audiences and create appropriate research design/questions to analyze them Provide accurate and quantifiable evaluation of public relations techniques/campaigns Investigate and use social media monitoring tools Conduct a thorough competitive analysis Package and present research findings for an array of stakeholders Required Text Stacks, D., & Michaelson, D. (2010). A Practitioner s Guide to Public Relations Research, Measurement and Evaluation. You are expected to read a daily newspaper. 1

2 Other readings as assigned (files will be posted on Blackboard) Classes will generally consist of the following components: Lectures (including guest lectures) Discussion Student presentations Note that full engagement during class, and participation in class discussions and presentations, is essential and will significantly influence your final grade. Making the class aware of interesting and relevant research-oriented information from the news is particularly encouraged. Assignment summaries Short written assignments Throughout the course, you will be assigned five short written assignments designed to evaluate your understanding of course content. Some of these assignments will be completed in class while others you ll need to do outside of class time. You ll receive an assignment handout describing the details of the task and a grading rubric that will explain how the assignment will be evaluated. In addition, quizzes and inclass projects will affect your participation grade. Group research project and individual research report The final project in this course is a group research project. Together with your group, you will produce your own empirical study of some aspect related to a product, brand, issue, or political candidate. This project includes several components: 1) A 3-5 page project plan and research objectives and individual contribution updates (see due dates marked below); 2) a sophisticated group presentation that will be graded both on thoroughness of information presented as well as innovation and quality in presentation style (e.g., use of multimedia) 3) An individual page write-up of the project and your findings. You ll receive a single group grade for the data collection, analysis and presentation. (However, you ll also have an opportunity to evaluate your group members I expect each group member to make a strong contribution.) You will receive an individual grade for your contributions to the group and your final paper. Course Requirements/Grading Class attendance and participation* (see above) 10% Homework assignments 30% Midterm 15% Group research and presentation 20% Final paper 25% *Class participation includes in-class projects and quizzes. Course Ground Rules This syllabus is subject to change and adjustment throughout the semester in order to accommodate timely, late-breaking topics and events, the unique needs of each student and groups of students, etc. Students having any doubt or questions regarding assignments, schedules, etc. should immediately check with their fellow students and/or the professor. You are expected to be well prepared for each class meeting, provide value to the class discussion, and remain courteous and sensitive to the interests of others. 2

3 Unless otherwise specified, hard copies of all written assignments are to be submitted at the end of the class in which they are due. All written assignments should be double-spaced in 12-point font. At the top of every paper must appear your name, the due date of assignment, and the topic/title. Pages numbers must appear at the bottom of each page. Proofread your written work before handing it in. More than three typos will result in a lower grade. USC Statement on Academic Integrity USC seeks to maintain an optimal learning environment. General principles of academic honesty include the concept of respect for the intellectual property of others, the expectation that individual work will be submitted unless otherwise allowed by an instructor, and the obligations both to protect one s own academic work from misuse by others as well as to avoid using another s work as one s own. All students are expected to understand and abide by these principles. SCampus, the Student Guidebook, contains the Student Conduct Code in Section 11.00, while the recommended sanctions are located at Students will be referred to the Office of Student Judicial Affairs and Community Standards for further review, should there be any suspicion of academic dishonesty. The review process can be found at USC School of Journalism Policy on Academic Integrity: Plagiarism is defined as taking ideas or content from another and presenting them as one's own. The following is the School of Journalism's policy on academic integrity as published in the University catalogue: "Since its founding, the USC School of Journalism has maintained a commitment to the highest standards of ethical conduct and academic excellence. Any student found plagiarizing, fabricating, cheating on examinations, and/or purchasing papers or other assignments faces sanctions ranging from an F on the assignment to dismissal from the School of Journalism. All academic integrity violations will be reported to the office of Student Judicial Affairs & Community Standards (SJACS), as per university policy, as well as journalism school administrators and the school s academic integrity committee. Statement for Students with Disabilities Any student requesting academic accommodations based on a disability is required to register with Disability Services and Programs (DSP) each semester. A letter of verification for approved accommodations can be obtained from DSP. Please be sure the letter is delivered to me by the third week of class. DSP is located in STU 301 and is open 8:30 a.m. to 5:00 p.m. Monday through Friday. The phone number for DSP is 213/ Professional Conduct/Use of Electronic Devices Attendance is required for all classes. If you expect to miss class due to a family emergency, a medical problem, or a religious holiday, please contact me beforehand (either send me an or give me a call). Tardiness is unacceptable. If you find you re going to be more than 15 minutes late to class, please stay home. Students are expected engage with class content at all times. While the use of laptops for note taking is permitted, students should refrain from using the Internet unless for a specific class-related purpose. ing, visiting Facebook, tweeting, etc. are not appropriate during class. For reasons of courtesy, students are not permitted to use electronics of any kind during guest lectures. All mobile devices MUST be turned off or to silent (not vibrating) mode and laptop volume should be off -- during class so you do not disturb others. 3

4 Internships The value of professional internships as part of the overall educational experience of our students has long been recognized by the School of Journalism. Accordingly, while internships are not required for successful completion of this course, any student enrolled in this course that undertakes and completes an approved, non-paid internship during this semester shall earn academic extra credit herein of an amount equal to one percent of the total available semester points for this course. To receive instructor approval, a student must request an internship letter from the Annenberg Career Development Office and bring it to the instructor to sign by the end of the third week of classes. The student must submit the signed letter to the media organization, along with the evaluation form provided by the Career Development Office. The form should be filled out by the intern supervisor and returned to the instructor at the end of the semester. No credit will be given if an evaluation form is not turned in to the instructor by the last day of class. Note: The internship must be unpaid and can only be applied to one journalism class. About the Instructor Dave Quast is an adjunct professor at USC Annenberg with more than 20 years of experience as a public relations practitioner counseling clients in the corporate, legal and political arenas. His expertise includes corporate communications; corporate positioning and messaging; issues, crisis and reputation management; litigation support, and media and presentation coaching. Dave has worked in some of the most challenging communications environments of the past two decades. Currently a senior vice president in the Los Angeles office of FTI Consulting, Dave has led engagements in a variety of sectors including oil and gas, industrials, professional services, financial services, and technology. He has also spearheaded engagements for organizations including AARP and the Planned Parenthood Federation of America. Before to moving to Los Angeles, Dave lived in New York where he ran a mid-sized agency, and worked inhouse at a national law firm as well as managing media relations on state and federal legislative and regulatory issues for Philip Morris. Prior to that, he was in Washington, D.C. where he served as director of public affairs at the Cato Institute and as press secretary to Congressman and House Financial Services Committee Chairman Jim Leach. Dave holds a B.A. in politics and government from the University of Puget Sound, an M.A. in British Government from the University of Essex (U.K.) and he attended the Georgetown University Law Center. 4

5 Course Schedule Note: Assignments are in preparation for the following week unless otherwise specified. Session 1 January 16: The Necessity for Research Introductions, overview of course, readings and syllabus. Introduction to research tools and ethics. Preview of final project. professor a brief bio by Monday, January 21 quast@usc.edu Course text, Chapters 1-3 Bring to class next Wednesday one example of a survey related article you ve discovered. It can be from a newspaper, radio, TV, online, magazine, etc. We will discuss these examples in class. Note: Next Wednesday, January 23, we will form groups for the final project and your will select your client and the nature of your research. If you miss this class session, you will automatically be assigned to a group. Session 2 January 23: PR and business outcomes; setting objectives; achieving measurable goals This session will discuss the strategies and procedure for conducting even the most elementary original research project. We ll discuss how you determine what you re looking for and what your objectives should be. Formation of groups/client and topic selection for final project. Course text, Chapter 4 Objectives assignment (handed out in class) Session 3 January 30: Where it all begins - Secondary research; research training (Library) During this class session, we will examine various ways to conduct secondary research. Bring your laptop if you have one. We will examine effective and not so effective methods for creating insights from a variety of sources. Our goal is to start producing insights about your client. We will spend the second half of class at the library reviewing research strategies. Course text, Chapter 5 Read Chapter 1, Krueger & Casey, Focus Groups (2009), pp Description of project plan and final objectives (in class) Situation Analysis assignment (handed out in class) Objectives assignment due today Session 4 February 6: Qualitative research: Focus groups and interviews Guest Lecturer: Sara Howard, VP of Communications, Planned Parenthood of Pasadena and the San Gabriel Valley Today we ll discuss qualitative approaches to public relations research using focus groups and interviews. Sign up for a Qualtrics account Read The Power of Like Read Paine, How to Measure Social Media Relations pp Read Petouhoff, The ROI of Social Media Situation Analysis assignment due today 5

6 Session 5 February 13: Focus on social media; introducing content analysis Guest Lecturer: Kjerstin Thorson, USC Annenberg Whether you re a rich researcher or a poor one, there are all sorts of online tools available to help you map and monitor your publics. But what do you do with all those data? Course text, Chapters 3 (review) and 7 Read Phillips, M.R., & Paine, K.D. Doing measurement right: One organization s experience creating a best in class measurement program from scratch, pp Social Media assignment (handed out in class) Session 6 February 20: Quantitative Research Using data for decision-making; surveys -- Guest Lecturer: Diane Chinn, USC Annenberg Our guest lecturer will provide an overview of digital analytics and using data for decision-making. We ll also talk about one of the biggest tools in the researcher s arsenal: the survey. Class time will focus on how to write great questions. Course text, Chapter 9 Survey assignment (handed out in class due in two weeks) Group project plans and final objectives due today Social Media assignment due today Session 7 February 27: Sampling: Who do we want to hear from?; midterm exam preview How do you decide whom to interview? Who to survey? How about which Twitter updates to analyze? Today we ll talk about sampling decisions and why they matter for research. Get ready for the midterm exam. Don t forget to read through the study guide. Social Media assignment due today. Session 8 March 6: Midterm exam and project updates The midterm will test what you ve learned in the first seven weeks. More details will be provided the week before the exam along with a brief study guide. Assignment for next week: Course text, Chapter 6 Session 9 March 13: Content analysis Guest Lecturer: Eric Miller, CMO, Green Solar Finance and adjunct professor, USC Annenberg 6

7 We ll discuss how to develop deep insights from media coverage of your organization and continue our discussion of social media analysis. Course text, Chapter 8 Content Analysis assignment (handed out in class) --- SPRING BREAK -- NO CLASS ON MARCH 20 HAVE FUN! --- Session 10 March 27: Understanding data Today we ll build on what we ve already learned about interpreting quantitative and qualitative data. Course text, Chapter 10 Read Paine (2008), Using Public Relations Research to Drive Business Results, pp (on Blackboard) [Other readings TBD] Content analysis assignment due today Session 11 April 3: Measuring public relations effectiveness Guest Lecturer: TBD Proudly displaying a stack of media clips or pointing to an attendance list is no longer considered adequate. During this class session, we will examine the traditional and not so traditional ways to show our value. What are our boards/bosses/clients looking for? Can it be measured? What really matters? These and other age-old questions about public relations measurement will be examined. Read Jeffrey et al., Exploring the Link between Share of Media Coverage and Business Outcomes, pp Other readings TBD Session 12 April 10: Competitive Analysis This session is an important part of your research project. With whom does an organization compete? Once we determine this, how do we conduct a rigorous competitive analysis without resorting to industrial espionage? We will work on your group s competitive analysis. Bring your data to class Data insights assignment in class Session 13 April 17: Data analysis workshop We ll work together to analyze your data and starting making sense of what you ve discovered. We ll bring the pieces together and talk about how various research methods work together for use across a program of research, and how programmatic research can drive strategic planning. Bring your data to class 7

8 Session 14 April 24: Presentation/Powerpoint training; draft presentations Today s we ll learn how to give effective client presentations, and we will work together in groups on our draft presentations. Bring your data to class Session 15 May 1: Final presentations Groups will present their final minute presentations. Individual workshop sessions for the final paper. Finals Week Written portion of final projects due Monday, May 6 at 5 p.m. via to the instructor. 8

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