Mobile Commerce Solutions

Transcription

1 Mobile Commerce Solutions Derrick Carpenter & Jimmy Scarborough October 7, 2013

2 This presentation is provided as a courtesy and is to be used for general information purposes only. Bank of America Merchant Services shall not be responsible for any inaccurate or incomplete information. The matters contained herein are subject to change. Individual circumstances may vary and procedures may be amended or supplemented as appropriate. This is not intended to be a complete listing of all applicable procedures. No information contained herein alters any existing contractual obligations between Bank of America Merchant Services and its clients. This presentation may not be copied, reproduced or distributed in any manner whatsoever without the express written consent of Bank of America Merchant Services.

3 Mobile solutions for the petro marketplace Hosted payments and capture Multiple payment support User enrollment Device authentication Site Box POS integration Active site awareness Pump controller Car Wash Receipt generation at POS Geo location Mobile receipt Payment processing for mobile and card Marketing and loyalty services C-store payments 3

4 ExxonMobil Solution Design True collaboration between merchant, vendors, and BAMS resulting in a new definition for Petrol Mobile Payments Results 1. Open spec, applicable to any industry 2. Single MID using existing processing infrastructure to reduce system redundancy, simplify operations and reporting 3. Reduction in pump setup time by ~400% 4. Geo location and 2D barcodes at the pump 5. A flexible payment solution that can be used across petrol and other industries Partner Requirements 1. Scalable, reliable and secure payment infrastructure combining mobile and traditional payments 2. Adaptive hardware, configurable to support payment acceptance at the pump POS above site at store POS 3. Advanced messaging specifications to extend mobile acceptance, as well as loyalty and marketing services 4. User Experience that increases speed and service at POS 4

5 Prerequisites During Before After 1 Pay at the pump user experience Payment Issuance Get App Register & Add Account Arrive at gas station Pull up to pump Launch the app 5 Geo location or QR code determines site and services 6 Select payment type or use default 7 Please Select Fuel Grade on Pump! Seconds Select fuel grade 8 Begin fueling 9 Select Coupon 3 cents off per gallon Select coupon or loyalty redemption to apply 10 Thanks for Select choosing Acme! Grade Head inside for 50% off a 22oz Coke Brand engagement & additional services Select Grade 13 Enter Pump # Loyalty Finish and replace nozzle Receive e-receipt in App or print Receive loyalty points and coupons 5

6 Mobile Payment Transaction Phone as Transaction Gateway Direct to POS Payment Transaction 1. Display QR tag (static or dynamic) 2. Scan QR Tag ( check in ) 3. Select from enrolled payment cards 4. Submit transaction to be processed Tokenization Service TransArmor 8 OfferWise 9 5. Retrieve token associated w/ card token 6. Send tnx info to merchant POS (via site connector) 10 Acquiring Front End (Auth) Acquiring Back End (Settlement) 7. Send auth request to acquiring front-end 8. De-tokenize card Check for OfferWise discount 10. Return auth response to merchant POS Site Connector Card Vault Send txn result message to mobile app (via site connector and gateway) Initiate Mobile Tender Type Render dynamic QR tag 7 Merchant POS System POS App 11 1 QR Code Mobile App Server 2 6 Mobile App 3 QR Code Scanner 7 4 Persistent connection to high volume of remote devices 5 Mobile Txn Gateway ( Virtual Reader ) 11 Mobile Device Authentication Mobile Txn Gateway ( Virtual Terminal ) 6

7 Mobile Payment Services Mobile Authorization Service QR code rendering and scanning service Secure account capture Payment hosting Mobile receipts Universal message spec (NFC, QR Code, Bluetooth) Enrollment Vault Services Payment Card Registration & Validation Fraud evaluation Gift card management services Marketing Services Offers & Deals Publishing & Redemption Card linked offer & deals system Loyalty Merchant and FI Virtual Account Provisioning Virtual Gift Card Payment Card provisioning (Visa, MC, Amex, Discover, ACH, Private Label, Prepaid etc.) Site Services Product Catalogue Store Account Services Geo-location & Geo-fence services Security Services Tokenization services Device authentication Alerts and notifications 7

8 Mobile Wallet leverages host platforms across the entire BAMS portfolio MOBILE WALLET Point-of-sale payments Credit/debit/ check acceptance Check cashing International currency solutions Reporting Security and compliance Security TransArmor AVS/CVV Checks Device Authentication Gelocation Existing fraud detect services Terminals and point-of-sale solutions Terminals/ integrated POS systems/ peripherals Site Box Virtual terminals/ PC solutions Tablets and Mobile terminals Distribution and payment options Gift and incentive cards Merchant and network branded gift cards Corporate incentive cards Rebate cards Card production Pay cards and general purpose reloadable cards Payroll distribution services GPR cards Financial services network Healthcare and transportation spending cards Mobile commerce Mobile Checkout Authentication Offer enablement Mobile Gateway connectivity Loyalty Real-time rewards Prepaid rewards Incentive to action Marketing analytics 8

9 Multiple payment methods that focus on security, speed, and scale Phone as the Payment Card At the POS Phone The Payment Gateway Direct to Payment Host 1. Consumer opens app, and selects payment type from the wallet 2. Consumer presents tokenized QR Code to merchant POS 3. Code is scanned using an image reader and transaction is sent to acquiring host for processing 4. Transaction is received, decrypted and processed 5. Transaction is settled with other transactions and reported 1. Consumer opens app and selects payment type from the wallet 2. QR Code is presented at the POS (Displayed on terminal or fixed to the POS) 3. Merchants rings transaction and selects mobile as the tender type 4. User selects to pay and phone presents a scanner 5. User scans barcode 6. Payment is initiated. 7. Token is sent from mobile device to gateway and PAN is sent directly to acquiring host 8. Payment authorization is reconciled with POS and confirmation is sent to POS and consumer 9

10 10 Petro solution platform The petro solution is an ecosystem setup to facilitate the strengths of member systems to provide the ultimate consumer experience and benefit. Offering mobile payments, loyalty and offers from multiple sources to add value to the transaction and thus strengthening customer retention. BAMS provided components Enrollment Vault (Memphis) BAMS Core Petro Component BAMS Optional Petro Component

11 Mobile Gateway benefits Security Reliability Scalability Flexibility Reduces scope of PCI compliance and shifts liability away from merchant Reduces user fraud Payment and mobile services share the same physical hosting environment Built upon existing host platforms Increased transaction speed and reduced transaction latency Unparalleled capital investment in infrastructure to support growing payment capacity and mobile services Utilize payment and marketing services that you need Access gateway through RESTful API s using C, Java Fast implementation leading to lower costs and development cycles Supports any handset device 11

12 SecureCloud 12 SecureCloud is currently composed of 22 Banks in coordination with TCH (The Clearing House) who have co-designed a secure platform to store and tokenize payment credentials for use in mobile transactions. Objective: To create an open standard for the payments industry, designed to replace mobile-wallet users card and other account information in order to reduce fraud and combat data breaches Solution Merchant Solution BAMS will integrate into SecureCloud to retrieve payment credentials upon checkout at the POS. BAMS will then detokenize the credentials and then process through existing rails Benefits Security Acceptance Lower interchange Universal Acceptance Bank Solution Banks utilize a standard interface and payment solution that will allow their customers to utilize their mobile device and bank issued card to make secure payments at participating merchants

13 2013 Banc of America Merchant Services, LLC. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of and licensed by their respective owners. Merchant Services are provided by Bank of America, N.A. and its representative Banc of America Merchant Services, LLC. Banc of America Merchant Services, LLC is not a bank, does not offer bank deposits, and its services are not guaranteed or insured by the FDIC or any other governmental agency. 13