Using the Compact Flash on the Catalyst 4000 Family Supervisor Engine III

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1 Using the Compact Flash on the Catalyst 4000 Family Supervisor Engine III Product Numbers: MEM-C4K-FLD64M=, MEM-C4K-FLD128M= This document contains installation and configuration information for the Catalyst 4000 family Supervisor Engine III compact Flash storage device. Contents This configuration note includes the following sections: Overview, page 2 Safety Overview, page 2 Hardware and Software Requirements, page 5 Required Tools and Parts, page 5 Compatibility Requirements, page 5 Boot Environment Variables, page 5 Installing a Compact Flash Storage Device, page 6 Working with a Compact Flash Storage Device, page 8 Related Documentation, page 13 Obtaining Documentation, page 13 Obtaining Technical Assistance, page 14 Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA USA Copyright Cisco Systems, Inc. All rights reserved. OL

2 Overview Overview This configuration note is a standalone publication that provides instructions for installing, removing, and using the Catalyst 4000 family Supervisor Engine III compact Flash storage device. The compact Flash storage device provides increased storage 64 or 128 MB for storage of system configuration files, Cisco IOS software images, and other types of system-related files. Table 1 provides memory information for the compact Flash storage device. Table 1 Compact Flash Memory Options Memory Size Product Number 64 MB MEM-C4K-FLD64M 128 MB MEM-C4K-FLD128M Safety Overview Throughout this publication, safety warnings appear in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement. This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device. WaarschuwingDit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten. VaroitusTämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta). AttentionCe symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. 2 OL

3 Safety Overview Pour prendre connaissance des traductions d avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil. WarnungDieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde. AvvertenzaQuesto simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo. AdvarselDette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av deadvarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten. AvisoEste símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo. Advertencia!Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo. OL

4 Safety Overview Varning!Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du varamedveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning. Only trained and qualified personnel should be allowed to install or replace this equipment. Safety Guidelines Following are safety guidelines that you should follow when working with any equipment that connects to electrical power or which might be prone to electrostatic discharge (ESD) damage. Electrical Equipment Guidelines Preventing Electrostatic Discharge Follow these basic guidelines when working with any electrical equipment: Before beginning any procedures requiring access to the chassis interior, locate the emergency power-off switch for the room in which you are working. Disconnect all power and external cables before moving a chassis. Do not work alone when potentially hazardous conditions exist. Never assume that power has been disconnected from a circuit; always check. Do not perform any action that creates a potential hazard or makes the equipment unsafe. Carefully examine your work area for possible hazards such as damp floors, ungrounded power extension cables, and missing safety grounds. ESD damage, which can occur when electronic cards or components are improperly handled, can cause complete or intermittent failures. Use the following guidelines to prevent ESD damage: Always wear an ESD wrist or ankle strap and ensure that it makes good skin contact; connect the equipment end of the strap to an unfinished chassis surface. Avoid contact between the printed circuit boards and clothing. The wrist strap only protects components from ESD voltages on the body; ESD voltages on clothing can still cause damage. For safety, periodically check the resistance value of the antistatic strap. The measurement should be between 1 and 10 megaohms (Mohms). 4 OL

5 Hardware and Software Requirements Hardware and Software Requirements The compact Flash storage device provides file storage for the Catalyst 4000 family Supervisor Engine III running Cisco IOS Release 12.1(8a) EW or later. Required Tools and Parts You need some or all of the following tools and parts to install a compact Flash storage device: MEM-C4K-FLD64M or MEM-C4K-FLD128M compact Flash storage device kit Antistatic wrist strap Access to a Trivial File Transfer Protocol (TFTP) server Compatibility Requirements You must format the compact Flash storage device before using it in the Catalyst 4000 Family Supervisor Engine III. Boot Environment Variables The contents of the boot environment variables, which are stored in the configuration file in NVRAM, determine the actions your system takes on bootup. To see the current settings of these variables, use the show bootvar command, as follows: Switch> show bootvar BOOT variable = CONFIG_FILE variable = Current CONFIG_FILE variable = BOOTLDR variable does not exist Configuration register is 0x100 Following are explanations for each of these boot environment variables and instructions for changing them: BOOT variable Points to the Cisco IOS software image that you want to boot; you set the variable in configuration mode. Using the configure terminal and boot system commands, enter configuration mode and specify a filename to boot from. Here is an example: Switch# configure terminal Enter configuration commands, one per line. End with CTRL-Z. System(config)# boot system flash slot0:<image> The result of this configuration file entry is that the BOOT variable is slot0:<image> CONFIG_FILE (configuration file) variable Determines where the configuration is read from on bootup; you set it in configuration mode, as follows: Switch# configure terminal Enter configuration commands, one per line. End with CTRL-Z. System(config)# boot config slot0:filename OL

6 Installing a Compact Flash Storage Device The result of this configuration file entry is that the CONFIG_FILE variable is slot0:filename. Sample Upgrade Process This section applies to users who want to use the compact Flash storage device for simple file storage. Use the following procedure to upgrade your compact Flash storage device: Format your compact Flash storage device for IOS mode. See Using the format Command section on page 10 for more information. Copy an image to slot0 from bootflash or the network: switch# copy bootflash:imagename slot0:imagename or switch# copy tftp://<image path>/imagename slot0:imagename After you finish these tasks, you should be able to store configuration files and Cisco IOS software images on your Flash Disk. Installing a Compact Flash Storage Device Before you install, operate, or service the system, read the Site Preparation and Safety Guide. This guide contains important safety information you should know before working with the system. This section provides the compact Flash storage device installation procedures. Use the show version command to verify that a compact Flash-compatible version of Cisco IOS software is running on your system: Switch>show ver Cisco Internetwork Operating System Software IOS (tm) Catalyst 4000 L3 Switch Software (cat4000-is-m), Experimental Version 12.1( :004927) [cisco 130] Copyright (c) by cisco Systems, Inc. Compiled Wed 02-Jan-02 11:21 by Image text-base:0x , data-base:0x00bbf110 ROM:12.1(10r)EW Switch uptime is 5 hours, 25 minutes System returned to ROM by reload System image file is "tftp:// /tftpboot/cisco/cat4000-is-mz" cisco WS-C4006 (MPC8245) processor (revision 6) with K bytes of memory. Processor board ID FOX0519S2RR Last reset from Reload Bridging software. 97 FastEthernet/IEEE interface(s) 2 Gigabit Ethernet/IEEE interface(s) 479K bytes of non-volatile configuration memory. Configuration register is 0x920 6 OL

7 Installing a Compact Flash Storage Device If Cisco IOS software version12.1(8a)ew or later is running on your system, proceed with the installation procedure. If Cisco IOS software version12.1(8a)ew or later is not running on your system, install an appropriate software image before proceeding with the installation procedure. See Figure 1 and perform the following steps to install and eject a compact Flash storage device: Step 1 Step 2 Step 3 Face the front panel of your supervisor engine. Hold the compact Flash storage device with its connector end toward the compact Flash storage device slot and its label facing up. The compact Flash storage device is keyed and cannot be seated the wrong way. Insert the compact Flash storage device into the PC Card slot until the compact Flash storage device completely seats in the connector at the rear of the slot, and the ejector button pops out toward you (see a and b on Figure 1). The ejector button does not pop out if the Flash Disk is not completely inserted. Figure 1 Installing and Removing the Compact Flash Storage Device a FLASH EJECT SUN DISK b FLASH EJECT c EJECT FLASH SUN DISK OL

8 Working with a Compact Flash Storage Device Step 4 Step 5 To eject a compact Flash storage device, press the ejector button located to the left of the slot, as shown in Figure 1c until the Flash Disk is free of the connector at the rear of the PC Card slot. Remove the compact Flash storage device from the slot and place it in an antistatic bag. This completes the procedure for installing and removing a compact Flash storage device. Proceed to the Working with a Compact Flash Storage Device section. Working with a Compact Flash Storage Device This section provides basic instructions for working with a compact Flash storage device in your system. Refer to the Catalyst 4000 Family Supervisor Engine III Installation and Configuration Note for more information. Note These and all publications are available on the Documentation CD-ROM and Cisco.com. This section includes the following subsections: Software Command Overview, page 8 Using Software Commands, page 10 Software Command Overview This section lists some of the basic software commands you can use with the compact Flash storage device. Examples of these commands are included in the sections that follow. The compact Flash storage device and other memory devices and locations in your system are defined as file systems, which are locations where you can store, use, or retrieve files and software images. You can use the compact Flash storage device in the compact Flash slot on your Supervisor Engine III. The compact Flash slot is called slot0: and internal Flash is called bootflash:. Switch#show file system File Systems: Size(b) Free(b) Type Flags Prefixes * flash rw bootflash: flash rw slot0: flash rw cat4000_flash: nvram rw nvram: Table 2 lists the software commands for slot0. Note You can use other arguments with some of the commands listed in Table 2; however, in Table 2 and throughout this document, command arguments are limited to those that apply to the compact Flash storage device and related file systems. For a discussion of additional command arguments, refer to the Configuration Fundamentals Command Reference document, in the chapter File Management Commands. 8 OL

9 Working with a Compact Flash Storage Device Table 2 Compact Flash-Related Software Commands Command and Arguments cd (slot0: bootflash:) copy (bootflash: slot0:source-filename (bootflash: slot0:)destination-filename delete (slot0: bootflash:)filename squeeze (slot0: bootflash:) dir (/all slot0: bootflash:) format (bootflash: slot0:) Description Allows changing default filesystem to slot0: or bootflash:. Copies from one file to another. Allows you to make a copy of a file (source-filename) located on a source file system (slot0:, bootflash) and place it with either the same filename or a different filename (destination-filename) on a destination file system. Along with slot0: and bootflash:, the source and destination file system arguments include, but are not limited to: nvram: (onboard nonvolatile random-access memory) running-config (the running system configuration file) startup-config (the startup system configuration file) tftp: (a TFTP server to which you have access) Deletes a file. Allows you to delete any file you specify, where filename is the name of the file. Reclaims space from compact Flash storage device or internal flash after files have been deleted using delete command. Lists files on a file system. Allows you to list the contents of the compact Flash storage device or internal Flash. The /all argument lists all files on all file systems in your system. Formats a file system. Allows you to format a linear Flash memory card (flash:), onboard Flash memory (bootflash:), or a new compact Flash storage device (slot0: or disk1:). This command also allows you to reformat a linear Flash memory card or compact Flash storage device that was formatted on another type of system. Note This command destroys all data currently in Flash memory; therefore, we strongly recommend that you use the format command with caution to prevent irretrievable loss of data. pwd rename (bootflash: slot0:)filename (bootflash: slot0:)filename show (slot0: bootflash:) Displays current working directory. Allows you to display the name of the directory in which you are currently working. Renames a file. Allows you to rename a file that is located on one compact Flash storage device and assign to that file another (or the same) file system path and filename. The first group of arguments defines the source (current) file system path and filename, and the second set of arguments defines the destination file system path and filename. Lists information about compact Flash format and geometry. OL

10 Working with a Compact Flash Storage Device Using Software Commands The following sections provide examples of some of the basic software commands you can use with the Flash Disk. See Table 2, above, for optional arguments you can use with some of the following commands. Using the show Command To display information about compact Flash format, use the show [slot0: bootflash:] command: System# show slot0: Using the pwd Command To determine which directory you are in, use the pwd command: System# pwd bootflash:/ System# The preceding example indicates that you are currently in the working directory called bootflash:, which is the internal Flash on the Supervisor Engine III. Using the dir Command To list the directory structure and contents of the memory card from which you are currently working, use the dir command with no arguments: Switch#dir Directory of bootflash:/ 1 -rw :--:-- cat4000-is-mz.121_75_ek2_ rw Jan :17:01 jsmith1 3 -rw :--:-- ddimage 4 -rw :--:-- cat4000-is-mz.save 5 -rw- 15 Feb :09:59 ken.txt bytes total ( bytes free) Note that the size of the memory card is shown in the output of the dir command. You can also view the contents of other directories and file systems using specific optional arguments with the dir command. (See Table 2.) Using the format Command To format a new compact Flash storage device, use the format [slot0:] command. You must format a new compact Flash storage device before you can use it. If you plan to use a compact Flash storage device that was formatted and used on another type of system, you must first reformat the compact Flash storage device for your current system. 10 OL

11 Working with a Compact Flash Storage Device Caution The formatting procedure erases all information on the compact Flash storage device. To prevent the loss of important data that might be stored on a compact Flash storage device, proceed carefully. If you want to save data that is currently on your compact Flash storage device, copy the data to a TFTP server or to another device before you format the new compact Flash storage device. A compact Flash storage device is shipped blank; therefore, you must format it before you can use it. Use the following procedure to format a new compact Flash storage device using the format command. (The procedure assumes you have already booted your system.) Step 1 Step 2 Insert the compact Flash storage device into the compact Flash slot on your Supervisor Engine III. Use the format slot0: command to format the compact Flash storage device in PC Card slot 0, as follows: Switch#format slot0: Format operation may take a while. Continue? [confirm] Format operation will destroy all data in "slot0:". Continue? [confirm] Enter volume ID (up to 64 chars)[default slot0]: Formatting sector 950 Format of slot0 complete The new compact Flash storage device is now formatted and ready to use in the system on which you formatted it. Using the copy Command Using the delete Command To copy an image from a compact Flash storage device to another file system or from another file system to the Flash Disk, use the copy command: copy [tftp: bootflash: slot0:]source-filename [tftp: bootflash: slot0:]destination-filename In this example: The file you want to copy is located in a file system (tftp:, bootflash:, and so forth). The variable source-filename is the name of the file you want to copy to another file system (tftp:, bootflash:, and so forth). The variable destination-filename is the name you want to apply to this file after it is copied. You do not need to change the filename; doing so is optional. To delete a file from a compact Flash storage device, use the delete command. Use the dir command to find the file you want to delete, and then use the delete command to delete it. OL

12 Working with a Compact Flash Storage Device The following procedure shows how to find a file (called fun1) on the compact Flash storage device in PC Card slot 0, delete the file, and then verify that it is deleted: Step 1 Find the file you want to delete: Switch# dir Directory of slot0:/ 1 -rw Feb :31:18 fun bytes total ( bytes free) Step 2 Step 3 Delete the file fun1: Switch#del slot0:fun1 Delete filename [fun1]? Delete slot0:fun1? [confirm] Verify that the file fun1 is deleted: Switch# dir Directory of slot0:/ No files in directory bytes total ( bytes free) Switch# Using the squeeze command Use the squeeze command to reclaim space on bootflash:or slot0:devices after files have been deleted using the delete command. The squeeze command does not have to be used after every deletion, only when you start running out of space on bootflash:or slot0:. Enabling Booting from a Compact Flash Storage Device This section explains how to enable booting from a compact Flash storage device. To enable booting from a compact Flash storage device, set the configuration register option to boot from the BOOT environment variable in conjunction with the boot system [slot0:]filename configuration command. Refer to the Catalyst 4000 Family Supervisor Engine III Installation and Configuration Note for more information. This section includes only descriptions of boot commands specific to the compact Flash storage device. (You can use either the bootflash: argument or the tftp argument for boot commands.) Following is the definition of the compact Flash boot command: boot system flash slot0:filename: Makes slot0:filename part of the BOOT environment variable. During boot up time, this command will cause the ROM monitor to boot from files specified in BOOT. For more information about BOOT and boot procedures, refer to the Catalyst 4000 Family Supervisor Engine III Installation and Configuration Note. 12 OL

13 Related Documentation Related Documentation For more detailed installation and configuration information, refer to these publications: Regulatory Compliance and Safety Information Site Preparation and Safety Guide Catalyst 4000 Family Supervisor Engine III Installation and Configuration Note Software Configuration Guide Release 12.1(8a)EW Command Reference Release 12.1(8a)EW System Message Guide Release 12.1(8a)EW Catalyst 4000 Family IOS Software Documentation Map Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following URL: Translated documentation is available at the following URL: Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription. Ordering Documentation Cisco documentation is available in the following ways: Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace: Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at or, elsewhere in North America, by calling NETS (6387). OL

14 Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at You can your comments to To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address: Cisco Systems Attn: Document Resource Connection 170 West Tasman Drive San Jose, CA We appreciate your comments. Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materials and merchandise Register for online skill assessment, training, and certification programs You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL: Technical Assistance Center The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center. 14 OL

15 Obtaining Technical Assistance Cisco TAC Web Site Cisco TAC Escalation Center Inquiries to Cisco TAC are categorized according to the urgency of the issue: Priority level 4 (P4) You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. Priority level 3 (P3) Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. Priority level 2 (P2) Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available. Priority level 1 (P1) Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available. Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable. The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL: All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register: If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL: If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site. The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL: Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number. OL

16 Obtaining Technical Assistance This document is to be used in conjunction with the documents listed in the Related Documentation section on page 13. AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iq Breakthrough, iq Expertise, iq FastTrack, the iq Logo, iq Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That s Possible are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, GigaStack, IOS, IP/TV, LightStream, MICA, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R) Copyright 2002, Cisco Systems, Inc. All rights reserved. 16 OL

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