The ERP industry`s best kept secret abas receives excellent ratings at ERP satisfaction surveys

Transcription

1 The ERP industry`s best kept secret receives excellent ratings at ERP satisfaction surveys (excerpt from the studies: ERP in practice, i2s, Konradin ERP Study and ERP-Z)

2 Customer Satisfaction Selecting an ERP system is a critical business decision. Market share, brand awareness or functionality do not on their own guarantee an ideal selection. Market surveys can provide clarity and information from real users when considering a new ERP provider. According to third-party studies, users have been among the most satisfied. Important questions to ask include: How satisfied are ERP users with their solution? How do users rate their software vendors? What is important to ERP users? The results confirm that is the best decision for a cost-effective, adaptive and high-performance ERP solution. For years, users have been among those most satisfied and rate Business Suite in ERP studies, such as i2s, Trovarit and Konradin ERP study with top grades. We have a high demand for software flexibility because we have to cover very different business areas and processes, and the tasks often change due to the growth of Pankl. Generally, in the motorsports industry we must work with very short time periods from development to supply. This involves a high level of detailed and flexible planning. Also, extremely short lead times must be realized in production. The ERP complete solution supports us optimally in this aspect. Daniel Konrad, ERP Manager, Pankl Racing Systems AG 2

3 That is important for ERP users! Expectations users have of their business software and to which degree these expectations are met are decisive factors for customer satisfaction. Use in practice which is realized by an ERP system is also important for user satisfaction. Examples of user expectations regarding ERP providers and ERP solutions: Future-proof and investment secure business software which keeps up to date with the technology status even in 10 years A long-term release strategy and continual, unlimited development of the software Representation of standard business processes Full integration of all functions Industry sector know-how Adaptability to company-specific tasks Workplace tailored to individual requirements User-friendliness and easy learnability Reliability of the ERP provider or system vendor Support during implementation and upgrade Responding to customer requirements 3

4 Trovarit study: Comparing ERP software solutions The importance of ERP in midsize companies facing resource challenges cannot be underestimated. How satisfied are users with their solutions and the benefits their ERP systems provide? To answer these questions, Trovarit, together with their partners, performed their sixth study since 2004 to see exactly how ERP systems are being used. The study brought to light details about which systems companies are actually implementing and exactly how satisfied users are with the daily operation of these systems. The study was based on a survey conducted between the end of March and middle of July, The survey included 2,518 companies. After a rigorous quality review, a total of 2,159 evaluations were used to determine the final ratings. 4 Total satisfaction with software partner (1.0 poor, 5.0 very good ) Satisfaction index 2012/2013 in the peer group industrial SMEs ( employees) Legend: Primary customers Large companies (500+ employees) Medium companies ( employees) Small companies (<100 employees) n 10 infra:net Infor LN Dynamics NAV Infor COM SAP ERP GUS OS IN:ERP SIVAS GODYO P/4 Infor Blending FOSS APplus Infor AS ams.erp IFS Applications CANIAS FEPA Dynamics AX Comarch ERP Enterprise 2012, Trovarit AG, Aachen Total satisfaction with system (1.0 poor, 5.0 very good ) Total satisfaction with software partner and system.

5 Areas for improvement according to the users: Excerpt from the study: " Additionally, the upgrade compatibility of the ERP installation, deficits in the area of user friendliness, and lack of flexibility of the ERP software were among the main critique points of the users. The cost and effort involved with updates and release changes was more strongly criticized than in 2010 " ERP in operation: User satisfaction, benefits & perspectives Performance* Release/Upgrade effort Ergonomics Customizability/Flexibility Data maintenance effort Support reaction time Interfaces Functional support Operation/Maintenance costs Extent of support requirements Data quality Internal maintenance effort Insufficient/Changing support personnel Mobility/Web compatibility Office integration Older technologies Hotline/Contact person competence Inter-company integration Strategy/Outlook of the provider Maintenance concept SME suitability/practicability Other None Performance* Release/Upgrade effort Ergonomics Customizability/Flexibility Data maintenance effort Support reaction time Interfaces Functional support Operation/Maintenance costs 2012 (n = 2,151) 2010 (n = 1,841) *2012 asked for the first time 2012, Trovarit AG, Aachen Extent of support requirements 0% 10% 20% 30% 40% Data quality Internal maintenance effort Insufficient/Changing support personnel Mobility/Web compatibility Percentage of projects Office integration The most pressing problems for ERP operation according to users (multiple answers allowed) Older technologies Hotline/Contact person competence Inter-company integration Strategy/Outlook of the provider Maintenance concept Flexibility and upgrade compatibility receives excellent SME suitability/practicability ratings: Business Suite was rated the best system for combined satisfaction Other with flexibility and upgrade compatibility. None Satisfaction with flexibility and upgrade compatibility of the software in the peer group industrial SMEs ( employees) Upgrade compatibility (1.0 poor, 5.0 very good ) Legend: Primary customers Large companies (500+ employees) Medium companies ( employees) Small companies (<100 employees) n Comarch ERP Enterprise 3.70 SAP ERP Infor AS Dynamics AX 3.50 ams.erp IFS Applications Infor LN 3.30 GUS OS FOSS infra:net GODYO P/4 Infor COM APplus Infor Blending Dynamics NAV FEPA IN:ERP SIVAS 2.70 CANIAS 2012, Trovarit AG, Aachen Customizability/Flexibility (1.0 poor, 5.0 very good ) 5

6 ERP in practice: User satisfaction 2012/2013 in the automotive industry receives top ratings by users in the automotive industry Systems in the satisfaction index 2012/2013 Overall satisfaction Excerpt Automotive & automotive supply industry 4.20 Legend: Primary customers Large companies (500+ employees) Total satisfaction with provider (1.0 poor, 5.0 very good ) Medium companies ( employees) Small companies (<100 employees) FOSS 4.00 n 10, newest information since 2008 APplus 3.80 SAP ERP Medium 3.60 Infor COM 3.40 Infor Xpert 2012, Trovarit AG, Aachen Total satisfaction with system (1.0 poor, 5.0 very good ) 6 We are a company with know-how of a whole century and have clear goals to cover in the future. To achieve those goals, a key point is the implementation of a new ERP system, which is able to optimize the whole workflows in the company. That s why we choose. Lorenzo Mendieta, President, Alcorta Forging Group

7 ERP in practice: User satisfaction 2012/2013 in the mechanical and plant engineering industry receives top ratings by users and is the best rated mechanical engineering ERP solution of all sector-independent ERP systems >1000 installations. Total satisfaction index Excerpt "Mechanical & plant engineering" Total satisfaction with provider (1.0 - poor, very good ) Legend: Primary customers Large companies (500+ employees) Medium companies ( employees) Small companies (<100 employees) n 10, newest information since 2008 Medium Total satisfaction with system (1.0 - poor, very good ) We have relied on since The software enables us to remain competitive in a global market and helps us achieve our goal of constant improvement, which ensures long-term success and continued innovation. Christian Dietl, Managing Director ABEL Pump Technology 7

8 i2s:global ERP user satisfaction survey The first global ERP user satisfaction survey, carried out by i2s consultants from Zurich asked 1,923 users from 17 countries how satisfied they were with their software. The ERP systems which had enough international responses were included in the global survey. Global ERP user satisfaction survey: 1,923 Interviews from 17 countries 8

9 ranks #1 in user satisfaction! Global user satisfaction portfolio Below average Satisfaction with ERP partner Above average Below average proalpha Comarch ERP Enterprise Microsoft NAV SAP ERP Microsoft AX Lawson M3 IFS Infor LN Satisfaction with ERP system i2s research 2011 Above average x-axis: Satisfaction with the software (The further to the right on the x-axis, the greater the satisfation of the users) y-axis: Satisfaction with the partner (The higher on the axis, the greater the satisfation of the users) Business Suite: top ranked in user satisfaction and recommendations Regarding customer satisfaction, software satisfaction and supporting partner satisfaction, the Business Suite is top ranking in the internationally implemented ERP systems. The survey gives information divided up by region: gets the most recommendations for their software and the system partner in globally implemented ERP systems. With, we have a paperless office and a direct interface to the master system in Germany. Mrs. Manali Inamdar, Zoller India 9

10 Recommendation: In connection with user satisfaction it is also interesting to know if the solution used would be recommended to others. The survey also provides answers to this question, according to region. Software / partner recommendation portfolio Less ERP partner recommendation More ERP partner recommendation Ø Microsoft NAV IFS Microsoft AX Infor LN Lawson M3 Less software recommendations SAP ERP Ø proalpha Comarch ERP Enterprise i2s research 2011 More software recommendations X-axis: The further to the right on the axis, the more software recommendations Y-axis: The higher on the axis, the more ERP partner recommendations We have very high requirements regarding flexibility of the software since we have to cover very different business areas and processes and also because requirements change often due to Pankl s growth. Generally, in the car racing industry we must, for example, work with very short periods from development to supply. This means we must plan in detail and flexibly. Extremely short processing periods must also be realized. The Business Suite optimally supports us here. Daniel Konrad, ERP Manager, Pankl Racing Systems 10

11 Average implementation date and release change: How old are the implemented software solutions and what is the release status of the users? Average time of the implementation and the final release change Last release change alpha+ Pollex JetOrbit Mesonic profinance Sage Wincarat BMD enventa ERP FEPA OpaccOne Orlando Proffix Tosca RS2 Vertec globemanager Lobos Comarch ERP Enterprise IN:ERP ProConcept Informaticon A2 SQL Business Infor Com SAP ERP proalpha APplus Microsoft NAV Sagebäurer Microsoft AX IFS Applications Infor AS Infor LN 4 Global Player 4 DACH-Anbieter CH-Anbieter 4 D-Anbieter 4 AT-Anbieter n=1923 Lawson M3 i2s research Date of the first implementation X-axis: Date of the first implementation Y-axis: Average release status We have been using since Through upgrades we remain always up-to-date, in terms of technology and function. The ERP software supports our complex requirements optimally due to its flexibility and adaptability. Without we would not be what we are today: world market leader for technical meshes. Dipl.-Ing. Ingo Kufferath-Kassner, Manager, GKD Gebr. Kufferath AG 11

12 Top 5 ERP requirements Time and effort for upgrade/release change 15.5% Ergonomics 13.6% Adaptability/Flexibility 13.5% Interfaces 11.8% Representation of business processes 11.4% USER SATISFACTION ERP/BUSINESS SOFTWARE GERMANY 2010/2011 Trovarit AG / Aachen / Releaseability of the ERP system * Average of all systems MBS Dynamics AX Semiramis 3.60 InforCOM 3.36 APplus 3.23 MBS Dynamics NAV 3.07 Trovarit AG / Aachen / = very good, 1 = unsatisfactory Average of all systems MBS Dynamics AX Semiramis InforCOM APplus MBS Dynamics NAV Support for upgrades/release change* Trovarit AG / Aachen / = very good, 1 = unsatisfactory Adaptability of the ERP system* Customizing* Average of all systems 3.88 Average of all system MBS Dynamics AX APplus 4.22 Semiramis InforCOM 3.88 InforCOM 3.86 APplus 3.87 Semiramis 3.85 MBS Dynamics AX 3.74 MBS Dynamics NAV 3.79 MBS Dynamics NAV Trovarit AG / Aachen / Trovarit AG / Aachen / = very good, 1 = unsatisfactory 5 = very good, 1 = unsatisfactory * Excerpt from ERP-Z survey The CabTec Group has been implementing and running ERP projects with ABAS Software AG and its partners for over 15 years.this long-term cooperation shows the capacity for innovation of ABAS Software AG and re-confirms our choice of a very good business partner at that time. Fredy Zwyssig, CFO, CabTec Holding AG 12

13 receives excellent ratings for all criteria Learnability of the system User friendliness of the system Orientation toward specific needs of the industry sector Adaptability to company-specific and individual interests Price/Performance ratio of the solution Openness of the system to integrating further modules Benefits through release changes ERP study 2011 Index representation of the rating in relation to the average score of all systems (= 100%) in Importance of the service criteria of a software partner Average Dependability/adherence to commitments by the service partner Good upgrade support Good implementation support Incorporation of requests and suggestions Good helpdesk quality High quality of training Good quality of industry sector-specific consultation ERP study What factors contribute most to the user satisfaction of the implemented ERP system? As part of the study, users were asked about the importance of each performance criteria in the evaluation of ERP software. (1- very important, 6 - not important at all) User friendliness of the system Adaptation to company-specific interests Average Dynamics NAV Dynamics AX FOSS Sage ERP Average Sage ERP Dynamics AX Dynamics NAV FOSS ERP study 2011 ERP study 2011 (1- very important, 6 - not important at all) 13

14 User satisfaction of software partner Which ERP services are of high value for the user? Among the most important criteria is the reliability of the software partner (1- very important, 6 - not important at all) Importance of the service criteria of a software partner Average Dependability/adherence to commitments by the service partner Good upgrade support Good implementation support Incorporation of requests and suggestions Good helpdesk quality High quality of training Good quality of industry sector-specific consultation ERP study 2011 Dependability of the contract partner Incorporation of requests and suggestions of the selected contract partner Average Dynamics NAV Sage ERP Dynamics AX FOSS Average FOSS Sage ERP Dynamics NAV Dynamics AX ERP study 2011 ERP study 2011 Quality of training Upgrade support of contract partner Average Dynamics NAV Dynamics AX FOSS Sage ERP Average Sage ERP Dynamics NAV FOSS Dynamics AX ERP study 2011 ERP study 2011 (1 - very satisfied, 6 - very unsatisfied) 14

15 ABAS Software AG headquarter in Karlsruhe, Germany By a midsize business for a midsize business A common mind-set Midsize businesses face a different set of challenges than large companies. Constraint on resources, managing multiple business roles, competing technologies, and a need to standout based on superior customer service are high among these requirements. At, we understand these drivers because we face the same challenges. Our implementation method and support system are designed to help you achieve real benefits with minimal disruptions. As a midsize company, we recognize the need for efficient innovation in processes, technology and products to help achieve success. ABAS Software AG is ISO 9001 certified. has the coveted certification for development, sales, implementation and customization of international ERP standard software. ISO 9001 is the globally recognized quality management standard intended to increase efficiency and adherence to corporate objectives in order to benefit clients and stakeholders. has shown that quality management is consistent throughout the company and ensures the provision of quality products and services from the core software provider in Germany. Furthermore, the exact description of processes and goals demonstrates a commitment to security and efficiency throughout the company. ABAS Software AG is ISO 9001 certified. 15

16 ABAS Software AG As of February 2013 Subject to change without notice - Prod.no.: ERP study folder Follow us on: ABAS Software AG Südendstraße Karlsruhe Germany Tel / Fax / info@-software.com

17 Mobile solutions

18 Mobile solutions ERP access on the go Mobile solutions with smartphones or tablets have become the standard as mobility plays an even bigger role in our living and working environments. Apps for ipad, iphone, Android and other devices have become more than just a trend they can be a decisive competitive edge for companies. Now you can also have mobile access to your company data using! Intuitive operations and automatic user interface (UI) adjustments to fit any display size. When you switch from using on a smartphone to using it on a tablet, content will not only be larger, but the structure and layout are also adjusted to take full advantage of the display area. For smaller displays, for example, product information is presented in layered blocks, while for larger displays the entire width of the device can be used and more information provided at once. If the data are comprehensive and cannot be displayed in a single view, then a product full text search will be automatically completed. Mobile Sales The Mobile Sales solution allows you to access your customer and prospect data, as well as manage sales and CRM processes. Users can search for customers in their current vicinity, connect to mobile clients, and access, edit or create quotes, orders, invoices, tasks and notes in. Mobile Service With Mobile Service, service engineers can access assignment planning through a calendar function. Customer data and service product information, including BOM, service history, service orders, and material planning can be managed. Remote materials management and service reports increase efficiency in the field. Mobile Purchase Strategically managing vendor relations requires a great deal of information. The most recent mobile solution allows employees in purchasing to access and edit vendor data using any smart device. Complete procurement management is also supported. From purchasing to external sales and service forces, mobile solutions by provide non-stop support around the world. Test it yourself! mobile.-software.com

19 Mobile Sales Mobile Sales External sales force solution Function overview (excerpt): Critical sales orders Customer overview with revenue and contact information Graphical evaluations, including for revenue status Context aware display of notes and tasks Customer, prospect and contact records Sales processes management (opportunity, quotation, sales order) Packing slips, invoices and outstanding items Creation and editing of notes and tasks Accounting for customer-specific prices and discounts Sales order confirmations as PDFs and delivery to customer per Stock level information and price information for products Full text search and area search for customers, prospects or their contacts Try it now: mobile.-software.com

20 Mobile Service Mobile Service Field service solution for service engineer Function overview (excerpt): Service BOM, assignment history and current service activities Service assignment planning with calendar function Assignment preparation with access to customer data and devices Assignment times recording and required materials per service reports, including signatures Listed materials management and material requirements creation More information:

21 Mobile Purchase Mobile Purchase Application for strategic purchasing Function overview (excerpt): Full text search and characteristics search for vendors Product lists for vendors Critical deliveries, purchase order suggestions and subcontracting suggestions Purchase order suggestions, subcontracting suggestions, blanket order suggestions Creation and editing of notes and tasks Vendor overview with revenue and contact information Price information and vendor lists for products Purchasing processes management (requests, purchase orders) Context aware display of notes and tasks Try it now: mobile.-software.com

22 Follow us on: ABAS Software AG Südendstraße Karlsruhe Germany Tel / Fax / info@-software.com