Emergency Management in Social Media Generation

Transcription

1 Emergency Management in Social Media Generation Prof. Rainer Koch, Therese Friberg (University of Paderborn) International Workshop on Innovation for Crisis Management (I4CM) 09/12/2015

2 Facts about EmerGent 10 partners from 7 nations Duration: 36 months Start: 1. April 2014 Project volume: 4,2 Mio. 2 Funding: 3,3 Mio.

3 Overall Objective of EmerGent Understanding the positive and the negative impact of social media in emergencies in order to: enhance objective and perceived safety and security of citizens before, during and after emergencies strengthen the role of European companies dealing with services and products related to the aimed research and development results 09/12/

4 Information Flow C2A A2C 09/12/2015

5 Tools Methods Stakeholders Tools Methods Stakeholders Today Tomorrow weak connection Citizens ES Social Media weak connection EMC weak connection Social Apps ES IT-Systems Scenarios 5

6 Tools Methods Stakeholders Tools Methods Stakeholders Today Tomorrow weak connection strong connection?! Citizens ES Citizens ES Social Media weak connection EMC Social Media EMC strong connection?! O2 O3 Social Apps weak connection ES IT-Systems Social Apps strong connection?! EmerGent IT-System (API) ES IT- Systems Scenarios 6

7 Tools Methods Stakeholders Tools Methods Stakeholders Today EmerGent Tomorrow Current Use Continous Involvement & Workshops Dissemination Campaign weak connection strong connection?! Citizens ES Citizens ES Social Media weak connection EMC Social Media EMC strong connection?! Social Apps weak connection ES IT-Systems Potentials & Requirements Evaluation/ DATA Social Apps strong connection?! EmerGent IT-System (API) ES IT- Systems Scenarios 7

8 Technical Developments interface to monitor, analyse and communicate with citizens 09/12/

9 Surveys within Emergency Staff and Citizens Attitudes towards Social Media 1) Online survey of emergency service staff across 27 countries about 700 responses (in Sept/Oct 2014) 2) Online survey of citizens about 1000 responses (2015) Use of mainly closed questions to maximise response and generate statistical data Results available: 09/12/2015 9

10 Infographs of Results 09/12/

11 The project receives funding from the European Union, Seventh Framework Programme (FP7/ ) under grant agreement n Secure Dynamic Cloud for Information, Communication and Resource Interoperability based on Pan-European Disaster Inventory Rainer Koch, Jens Pottebaum (University of Paderborn) International Workshop on Innovation for Crisis Management (I4CM) Berlin

12 Common Information Space EU Projects Temporary environments produced by people for reasoning with information. Afford secure information disclosure, withholding, negotiation, sharing, deleting, configuring awareness, collaboration. Related projects: Pan-European inventory, taxonomy and CIS concept Main focus: Planning, Training & Research Pan-European inventory, taxonomy and CIS concept Main focus: Response phase Berlin Vienna 2015/11/20 12

13 Data sets Processes Information Systems Business Models ELSI Ethical, Legal, Social Issues Berlin 13

14 Pan-European inventory First responder Police authority Politics Industry Research Pan-European Inventory COUNTRY B COUNTRY A Artefacts of interest Processes Data sets Information Systems Business Models ELSI Berlin 14

15 On demand network setup integrated in the crisis management process Secure role based cloud services for interoperability and collaboration Taxonomy and Common Information Space concept for ELSI aware information exchange Berlin 15

16 Network enabled communication system concept Common Information Space First responder Police authority Politics Industry Research Benefits Taxonomy and common information space concept COUNTRY B Artefacts Processes Data sets Information Systems Business Models ELSI COUNTRY A Services Knowledge base Secure Dynamic Cloud for Information, Communication and Resource Interoperability Berlin 16

17 New knowledge to enhance efficiency of first responders and police authorities Information, Communication and Resource Interoperability in crisis management Berlin 17

18 Cloud based network enabled communication 3/4G Network Pan European database Emergency Services WiFi AP COUNTRY B COUNTRY A BOScommunication (TETRA) Satellite based communication Berlin Implementation of communication system and integration to end-user environments Implementation of pilot cloud services and provision to end-users 18

19 when a commander searches for experiences from similar events during a disaster when a planner searches for best practices from the past when an exercise designer or trainer searches for scenarios for real-world or virtual trainings when an IT department tries to understand ELSI related to data Berlin 19

20 Common Information Space (CIS) Bridging between technologies and organisations the idea is Stakeholders First Responders Police Authorities UI to SecInCoRe Cloudservices Visualize knowledge base/ inventory data Use of emergency services Upload and management of past disaster reports Politics, Industry, Research, Volunteers Interface to SecInCoRe Cloudservices Derive test data Network enabled communication (NEC) Pan-European Inventory (PEI) Data sets Processes Information Systems Business Models Ethical, legal, social issues Interdependencies PEI Knowledge Base (KB) Implementation of pan- European Inventory Database contains pan- European Inventory Taxonomy Cloud Emergency Information System (CEIS) Provide interface to KB Handle service and information requests Aggregate data from knowledge base and other... Berlin 20

21 Common Information Space (CIS) Bridging between technologies and organisations to gather and store information Stakeholders First Responders Police Authorities UI to SecInCoRe Cloudservices Visualize knowledge base/ inventory data Use of emergency services Upload and management of past disaster reports Politics, Industry, Research, Volunteers Interface to SecInCoRe Cloudservices Derive test data Network enabled communication (NEC) Pan-European Inventory (PEI) Data sets Processes Information Systems Business Models Ethical, legal, social issues Interdependencies PEI Knowledge Base (KB) Implementation of pan- European Inventory Database contains pan- European Inventory Taxonomy Cloud Emergency Information System (CEIS) Provide interface to KB Handle service and information requests Aggregate data from knowledge base and other... Berlin 21

22 Common Information Space (CIS) Bridging between technologies and organisations to model semantics and provide access Stakeholders First Responders Police Authorities UI to SecInCoRe Cloudservices Visualize knowledge base/ inventory data Use of emergency services Upload and management of past disaster reports Politics, Industry, Research, Volunteers Interface to SecInCoRe Cloudservices Derive test data Network enabled communication (NEC) Pan-European Inventory (PEI) Data sets Processes Information Systems Business Models Ethical, legal, social issues Interdependencies PEI Knowledge Base (KB) Implementation of pan- European Inventory Database contains pan- European Inventory Taxonomy Cloud Emergency Information System (CEIS) Provide interface to KB Handle service and information requests Aggregate data from knowledge base and other... Berlin 22

23 Common Information Space (CIS) Bridging between technologies and organisations and exemplarily integrate information. Stakeholders First Responders Police Authorities UI to SecInCoRe Cloudservices Visualize knowledge base/ inventory data Use of emergency services Upload and management of past disaster reports Politics, Industry, Research, Volunteers Interface to SecInCoRe Cloudservices Derive test data Network enabled communication (NEC) Pan-European Inventory (PEI) Data sets Processes Information Systems Business Models Ethical, legal, social issues Interdependencies PEI Knowledge Base (KB) Implementation of pan- European Inventory Database contains pan- European Inventory Taxonomy Cloud Emergency Information System (CEIS) Provide interface to KB Handle service and information requests Aggregate data from knowledge base and other... Berlin 23

24 Thanks a lot for your attention! Rainer Koch Jens Pottebaum on behalf of the SecInCoRe team FP7_SecInCoRe Berlin 24