PX24U PX24M HYBRID IP PBXs

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1 PX24U PX24M HYBRID IP PBXs

2 Designer PX24U / PX24M and Manufacturer : Telesis Telekomunikasyon Sistemleri San. Ve Tic. A.S. Iskitler Cad., No:68 HYBRID IP PBX Ankara, TURKEY BUSINESS TELEPHONE SYSTEMS Tel: Fax: Doc No: IH/1037/eng/ver1.03 January 2009 Telesis A.S. 2

3 PX24U/PX24M Package IN BRIEF: Depending on your system specifications, components that come with your order may vary, please check your shipping list for a full description of what was included in your package. Thank you... for purchasing the Telesis PX24U/PX24M Hybrid IP PBX. It is manufactured to the highest quality standards and tested vigorously to comply with requirement for its product specifications. Hardware: Digital phones The PX24U/PX24M may be with optional digital phones. These may also be used as operators consoles. In this manual, you will find basic information about the PX24U/PX24M and quickly setting it up. We hope that this simplified manual will get you started and help you familiarize with your new hybrid IP PBX system. Software: Xymphony For the appropriate operation of your new hybrid IP PBX, it may need programming and/or licensing. Please contact your local Telesis Dealer for details. Inside the control and switching module there is a processor that controls all the tasks related to the system such as switching, signaling and voice messages. An operating software (or firmware) called Xymphony runs inside this processor. The operating software Xymphony comes installed at the factory but it can also be upgraded in the field. We hope that your PX24U/PX24M Hybrid IP PBX will serve you well and provide you with all your communication needs now and in the future. Telesis Telekomunikasyon Sistemleri San. ve Tic. A.S. About Telesis A.S. Established in 1983, Telesis A.S. has grown rapidly as a leading-edge provider of solutions for Central Office, Rural, Tandem, Signaling Converter, ISDN PBX, and IP Telephony applications. With 25 years experience, Telesis A.S. has delivered to its customers over 2.5 million telephone lines. Our products have been chosen by publicand private-sector entities in various countries worldwide. Telesis systems have been installed in more than forty countries. Telesis A.S.`s excellent reputation in international markets rests on excellent product design and a competitive cost/performance ratio. You may find further information about Telesis A.S. and its products at PX24U/PX24M in Brief Offering traditional and IP connections in one system, PX24U/PX24M systems are suited for SMEs wishing to migrate to IP PBX systems while keeping traditional TDM interfaces. There are analog subscribers and trunks, all featured with caller ID, as well as 48 Vdc feed for analog subscribers to drive long loops. Solution also offers 2-wire digital subscribers, Euro ISDN BRI (S0/T0, Uk0) ports, as well as SIP and H.323 support/integration. Integrated digital voice recorder has 100 hr capacity. 3

4 PX24U: Small Capacity Hybrid IP PBX Caller ID encoders (transmitters) The PX24U Hybrid IP PBX is the smallest capacity system in the PX24 family. It is an ideal Business Phone System for small enterprises and businesses, wishing to migrate to IP PBX systems with keeping the traditional TDM interfaces. Caller ID decoders (receivers) 12 or 16 khz charge pulse detectors for analog DC loop trunks Polarity reversal detection on analog DC loop trunks DTMF transceivers Conference hardware Integrated CMDR (call records) buffer Integrated DVR (digital voice recorder) with 100 hours capacity 4 playing and 4 recording channels for the DVR Personal conversation recording capability Integrated Voice Mail (VMail) Integrated Automatic Call Distributor Integrated Signaling / Protocol Analyzer Integrated Web server (in various languages like Czech, English, French, Georgian, Polish, and Turkish) Integrated API server for unlimited number of Clients Integrated H.323 gatekeeper for 160 H.323 VoIP users Integrated SIP registrar for 160 SIP VoIP users Integrated Telesis xsip (extended SIP) registrar for numerous xsip VoIP users AC-DC power converter Integrated 48 VDC Battery charger Each PX24U Hybrid IP PBX system comes with the following STANDARD hardware and software features: Installation accessories Hundreds of supplementary services for analog, digital and VoIP users Xymphony operating firmware 4 analog DC loop trunks (i.e., CO trunks or FXO ports) 4 digital subscriber ports 12 analog subscribers (FXS ports) 4

5 PX24U owners may also benefit the following OPTIONAL hardware and software features: PX24M: Medium Capacity Hybrid IP PBX The PX24M Hybrid IP PBX is the medium capacity system in the PX24 family. It is an ideal Business Phone System for small and medium enterprises and businesses, wishing to migrate to IP PBX systems with keeping the traditional TDM interfaces. 19inch rack-adapters to install the PX24U into industry standard 19inch racks Telesis digital sets, which can connect to the digital subscriber ports over a single pair of wires Telesis xsip VoIP phones Telesis xsip VoIP softphones Licenses for IP-to-TDM and TDM-to-IP gateway channels, which allow call routing between TDM and IP (SIP, H.323) users Licenses for xsip VoIP phone users License for AES-256 encryption for VoIP calls Licenses to expand playing and recording channels in the integrated DVR Licenses for automatic voice (conversation) recording on preselected TDM ports The Telesis PX24U Hybrid IP PBX provides hundreds system features, system parameters, and user services. If it is desired, these may be activated or deactivated. With these programmable features and services, the PX24U make traffic management highly efficient and versatile. The convenience of dealing with all-in-one system software Xymphony allows the user to support as many features as desired, up to the maximum capacity. Another aspect of the system`s software is an advanced algorithm for creating routing tables. Each PX24M Hybrid IP PBX system comes with the following STANDARD hardware and software features: Many of the user services are applicable for SIP calls with using the basic SIP supplementary services such as Invite (call hold), call forward and call transfer (with refer method). Similarly, these are also applicable for H.323 calls with using the basic H.450 supplementary services. Xymphony operating firmware Furthermore, Telesis proprietary xsip (extended SIP) protocol allows value added services of the DTS digital telephone sets also to be functional over IP. 16 analog subscribers (FXS ports) 4 analog DC loop trunks (i.e., CO trunks or FXO ports) 4 digital subscribers Caller ID encoders (transmitters) For ensuring the easy and fast programming of the PX24U, each programmable parameter is set to a default value. The standard default values are carefully selected and optimized for a wide range of customers` requirements. Thus, the flexibility does not bring a complexity. Caller ID decoders (receivers) 12 or 16 khz charge pulse detectors for analog DC loop trunks Polarity reversal detection on analog DC loop trunks DTMF, MFR1, MFCR2 transceivers HDLC circuits for optional BRI ISDN card 5

6 Conference hardware Licenses for IP-to-TDM and TDM-to-IP gateway channels, which allow call routing between TDM and IP (SIP, H.323) users Integrated CMDR (call records) buffer Licenses for xsip VoIP phone users Integrated DVR (digital voice recorder) with 100 hours capacity License for AES-256 encryption for VoIP calls 4 playing and 4 recording channels for the DVR Licenses to expand playing and recording channels in the integrated DVR Personal conversation recording capability Integrated Voice Mail (VMail) Licenses for automatic voice (conversation) recording on preselected TDM ports Integrated Automatic Call Distributor Expansion cards Integrated Signaling / Protocol Analyzer The Telesis PX24M Hybrid IP PBX provides hundreds system features, system parameters, and user services. If it is desired, these may be activated or deactivated. With these programmable features and services, the PX24M make traffic management highly efficient and versatile. The convenience of dealing with all-in-one system software Xymphony allows the user to support as many features as desired, up to the maximum capacity. Another aspect of the system`s software is an advanced algorithm for creating routing tables. Integrated Web server (in various languages like Czech, English, French, Georgian, Polish, and Turkish) Integrated API server for unlimited number of Clients Integrated H.323 gatekeeper for 160 H.323 VoIP users Integrated SIP registrar for 160 SIP VoIP users Many of the user services are applicable for SIP calls with using the basic SIP supplementary services such as Invite (call hold), call forward and call transfer (with refer method). Similarly, these are also applicable for H.323 calls with using the basic H.450 supplementary services. Integrated Telesis xsip (extended SIP) registrar for numerous xsip VoIP users AC-DC power converter Furthermore, Telesis proprietary xsip (extended SIP) protocol allows value added services of the DTS digital telephone sets also to be functional over IP. Integrated 48 VDC battery charger Installation accessories Hundreds of supplementary services for analog, digital and VoIP users TWO EXPANSION SLOTS PX24M owners may also benefit the following OPTIONAL hardware and software features: 19inch rack-adapters to install the PX24U into industry standard 19inch racks Telesis digital sets, which can connect to the digital subscriber ports over a single pair of wires Telesis xsip VoIP phones Telesis xsip VoIP softphones 6

7 SOME HARDWARE AND SOFTWARE DETAILS SIP Session Initiation Protocol support with RFC Connection between the system and SIP entities. xsip (extended SIP). Connection between the system and xsip terminals MEMORIES The non-volatile (NV) type memories in the Telesis PX24U/PX24M Hybrid IP PBX are used for storing: INTEGRATED AUTOMATIC VOICE RECORDER Boot program, Automatic voice recording of all calls (conversations) is critical to some operations and installations such as; Operational software Xymphony, 1.Public Safety and Health Programmed parameters, 2.Call Centers Voice records (100 hours), 3.Air, Maritime, Railway Traffic Control CMDR call records (tens of thousands of call records), and The integrated DVR (digital voice recorder) within Telesis PX24U/PX24M Hybrid IP PBX Systems may be used in such operations and applications for bi-directional (both calling and called party voices) recording. The combination of the integrated DVR hardware (with a storage capacity of 100 hours or more) and a PC running XPort Utility is the heart of this solution. In this solution, the integrated DVR operates as recording buffer, whereas the PC with XPort is the main archiving device. System records. NV memories are solid state integrated circuits and never loose data in case of power failures even for a long period of time. Volatile memories (RAMs) are used for running the operational software (firmware) Xymphony within the PX24U/PX24M Hybrid IP PBX. SOFTWARE Telesis PX24U/PX24M Hybrid IP PBX is a Stored-Program-Controlled (SPC) system. Its leading-edge operational software, Xymphony, has been developed by Telesis specifically for this switching system. Among the many aspects of Xymphony is its advanced algorithm for creating routing tables, complete with options for Least-Cost Routing (LCR), real-time charging tables, and various subscriber/trunk classes. ETHERNET INTERFACES 10/100 BaseT ethernet interfaces on Telesis PX24U/PX24M Hybrid IP PBX Systems provide numerous IP Telephony applications and system management solutions. Some of these are: Web based system management With many programmable features, Xymphony makes the traffic management highly efficient and versatile. The convenience of dealing with all-in-one standard software allows the user to support as many features as desired, up to the maximum capacity: thus, an organization's capacity can grow without necessarily updating the software. Upgrading the Xymphony operating system in the field is accomplished simply by downloading a new version of it directly onto the PX24U/PX24M Hybrid IP PBX's solid state disc over IP without interruption to any of the system's services. CMDR (detailed call records) collection System alarm and warning messages collection Statistics data collection Voice (conversation) records collection Xymphony within the PX24U/PX24M Hybrid IP PBX System is modular and well structured and is developed by a high level language of C. Xymphony API server and client communication H.323 protocol support with H version 5, H.235 version 3 H.245 version 12, H.450, AES FIPS PUB 197. Connections between the system and H.323 entities. 7

8 Xymphony also provides: Ports or interfaces may be: easy expansion and modification when introducing new services and technologies, to guarantee high reliability, blocked both-way calls blocked for incoming calls only introduction procedures for new software parts or repairs with minimum service interruptions. Software repairs are normally introduced without any loss of answered calls. New software packages are introduced with a minimum service interruption, independent of the size of the switching system, to provide well defined procedures for collecting of information, restoring to normal operation and introduction of repairs in case of disturbances caused by some errors. blocked for outgoing calls only manually. CALL ROUTING CAPABILITIES The PX24U/PX24M Hybrid IP PBX system verifies the integrity of its software at regular basis. The advanced routing algorithm within the Telesis PX24U/PX24M Hybrid IP PBX system is carried out in four steps: First Step: Incoming A-Party Analysis, TRAFFIC-HANDLING CAPACITY Second Step: B-Party (called-party) Pre-Analysis The PX24U/PX24M Hybrid IP PBX employs a fully non-blocking switching matrix. The advanced design incorporates state-of-the-art Digital Signal Processors that are capable of executing millions of instructions a second. Such highly efficient use of the system's resources, with the help of intelligent algorithms, leaves no possibility that an overload condition will arise. Third Step: B-Party (called-party) Main Analysis The PX24U/PX24M Hybrid IP PBX allows hundreds of H.323 endpoints to be registered into its integrated gatekeeper. These endpoints may be IP trunk routes and/or H.323 hard/soft phones with their own IP addresses. Furthermore, the PX24U/PX24M Hybrid IP PBX can register to multiple gatekeepers simultaneously. For an IP to IP call, the media is direct from an H.323 endpoint to another, such a call does not use a system channel resource (i.e., PCM channel from the switching matrix). The PX24U/PX24M Hybrid IP PBX provides the address resolution and some others services according to the predefined profile of every registered endpoint. For such calls, the PX24U/PX24M Hybrid IP PBX acts as a small softswitch. There can be any number of simultaneous IP to IP, H.323 calls. Incoming A-Party Analysis (optional): Fourth Step: Outgoing A-Party Analysis The same routing algorithm is applied for both TDM and VoIP calls Incoming A-Party (calling-party) analysis is the first (optional) step in Routing Analysis. It is applied to each originating or incoming interface. In order to facilitate this analysis, an incoming A-party analysis table is assigned to the originating user (TDM or VoIP). The incoming A-party analysis is done by analyzing the calling-party's Number (up to 32 digits), Category, Nature of Address (or type of number), Numbering Plan, Presentation Status, Screening Status, etc. after which any or all of these parameters may be translated and then selected for a called-party pre-analysis table. Called-Party Pre-Analysis (optional): The PX24U/PX24M Hybrid IP PBX allows hundreds of SIP user agents to be registered into its integrated registrar. These endpoints may be IP trunk routes and/or SIP hard/soft phones with their own IP addresses. Furthermore, the PX24U/PX24M Hybrid IP PBX can register to multiple registrar simultaneously. For an IP to IP call, the media is direct from a SIP user agent to another, such a call does not use a system channel resource (i.e., PCM channel from the switching matrix). For such calls, the PX24U/PX24M Hybrid IP PBX acts as a small softswitch. There can be any number of simultaneous IP to IP, SIP calls. The Pre-Analysis is carried out prior to the main called-party analysis to truncate some called-party prefixes or reject certain addresses (destinations) altogether. Telesis has developed pre-analysis in order to simplify the main analysis, especially for when a Telesis X1 system services several operators in transit mode. Pre-analysis is applied to as many as 16-digit called-party prefixes. 8

9 Main Analysis: SYSTEM MANAGEMENT AND BILLING The main called-party analysis is carried out on the called-party prefixes resulting from the pre-analysis. Up to 16-digit-long prefixes may be analyzed. It is possible to define the minimum and maximum digits for starting the analysis. This analysis is date- and time-dependent, i.e., for different days of the week and different times of the day, the analysis may result in different outcomes: The Telesis PX24U/PX24M Hybrid IP PBX can managed over IP. System programming and updating the Xymphony operating system can easily be managed either on site or remotely, through a WEB browser connection to web server integrated into the system. All system-management operations are performed without interrupting the functions of the system. The integrated web server allows: Route Subscriber administration Called-party number replacement (up to 32 digits) Routing administration Call class to be used for detailed CMDR Trunk-circuit administration Authorization level necessary to realize the routing Call-charging administration Furthermore, the Telesis XPort utility allows: Tariff The route that is decided on after this analysis may be: Detailed monitoring of signaling A local termination (i.e., subscriber) Traffic measurement including collecting detailed call-data records A trunk group from which the call is to be routed outward Downloading conversation records A powerful feature of Xymphony concerns call charging. It is capable of prefix digit analysis of up to 16 digits. Destination-based tariff tables can be constructed to define: A physical address of a digital/analog subscriber/trunk port available in the switch A remote H.323 gatekeeper Unit-charge periods depending on destination A remote SIP registrar Unit-charge periods depending on the day of the week and time of day A subscriber service Vacations and other special days for separate unit-charge periods A system service for maintenance and administrative purposes Fixed-charge calls A system resource like integrated voice mail, message-storage hardware etc. Charge-free calls A tone or a system message stored in the switch All unit-charge periods are specified in multiples of 100 msec (milliseconds). Hence, a unit-charge period may take a value from 100 msec to several minutes in multiples of 100 msec. Furthermore, call-charging information generated by far-end equipment can also be used. Outgoing A-Party Analysis (optional): Outgoing A-party (calling-party) analysis is the last (optional) step in the routing procedure. It is applied to the terminating or outgoing interface. In order to facilitate this analysis, an outgoing A-party analysis table is assigned to the called subscriber/outgoing trunk. The outgoing A-party analysis is done by analyzing the calling party's number (up to 32 digits), Category, Nature of address, Numbering Plan, Presentation Status, Screening Status, etc. and, additionally, the Called-Party's Nature of Address, after which any or all of these parameters may be translated. A subscriber service (such as call forwarding, reminder) can have a separate fixed fee charge for using, activating, deactivating, or querying the service. Call charging is processed in real time during the call. Pre-paid status within a certain amount of credit can be defined for each subscriber. 9

10 A detailed record for each call and service use may be generated by Xymphony (operating firmware of the X1) and is transmitted to Telesis XPort Software Utility (running on the maintenance or billing PC). Each record in the database holds details of a call, including: XPort can send call records to a printer or a text file in a user-defined line format. The PX24U/PX24M Hybrid IP PBX has no hardware parts that require periodic maintenance. However, the call data accumulated in the PX24U/PX24M Hybrid IP PBX's solid state disc should periodically be downloaded through XPort to its database to create space on the system's disc. sequence number type of record date and time of the record generated within the Telesis system SYSTEM AND USER SERVICES duration of the call in the record port access code (address), which is to be billed Telesis PX24U/PX24M Hybrid IP PBX systems provide, at least, system features, system parameters, and user services, described below. If it is desired, these may be activated or deactivated. port access code, which made a password protected call outgoing port or the called port address digits received from the originating port replaced digits after routing analysis for an outgoing call password for a password protected call time of alarm indication for a wake up call For ensuring the easy and fast programming of the PX24U/PX24M Hybrid IP PBX, each programmable parameter is set to a default value. The standard default values are carefully selected and optimized for a wide range of organizations' requirements. Thus, the flexibility does not bring a complexity. calling party number for an incoming call Access code number of the calling party Accessible while alerting total number of charge pulses received (real charge pulses) Account code total number of locally generated charge pulses (pseudo charge pulses) Account name channel information for CCS signalling ports reference number of the call switching system's name services used for the call like Last number redial, Dial from user pool, Dial by special key, System controlled hot line, User controlled hot line, Redial in incomplete, Redial destination busy, Alerting timeout, No information, User controlled call forwarding (BRI ISDN), User controlled unconditional call forwarding, User controlled call forwarding busy, User controlled call forwarding no reply, System controlled unconditional call forwarding, System controlled call forwarding busy, System controlled call forwarding no reply, Call tranfer after answer, Call back, User controlled divert routed call, Call transfer while the destination is busy, Call transfer while the destination is ringing, Alternative routing Many of the user services, mentioned below, are applicable for SIP calls with using the basic SIP supplementary services such as Invite (call hold), call forward and call transfer (with refer method). Similarly, these services are also applicable for H.323 calls with using the basic H.450 supplementary services. Advice of charge coefficient Advice of charge coefficient as divider AES-256 media encryption Alerting message Alerting transfers do not clear Alternative routes Alternative route causes Alternative ACD system messages 10

11 Always try to seize first port Busy tone frequencies modification ANI (automatic number identification) Busy tone level modification Any IP address can register Call back A-Party (calling party) analysis Call center Analog trunk to trunk connects Call class Answer camped call Call forwarding busy Attendant positions Call forwarding no reply Authorization modified tone Call forwarding unconditional Authorization modified tone cadence modification Call hold Authorization modified tone frequencies modification Call hold disabled Authorization modified tone level modification Call intrusion Auto dialing Call intrusion authorization Auto dialer frequencies for detection Call park Automatic attendant Call pickup Automatic Call Distribution ACD Call resume B-Party (called party) analysis Call routing Boot Xymphony Call status Busy transfers do not clear Call suspend Busy message Call transfer Busy message download Called party (B-Party) analysis Busy message remove Called party numbering plan Busy message upload Caller ID Busy tone Calling party (A-Party) analysis Busy tone cadence modification Calling party filtering 11

12 Calling plans Credit edit Camp on CTI (computer telephony integration) Camp on if no channel DDI (direct dialing in) Camp on tone Declare external IP address (for H.323) Camp on tone cadence modification Declare external IP address (for SIP) Camp on tone frequencies modification Default max-forwards Camp on tone level modification Default Xymphony Camp on with alerting tone Delayed digits as DTMF Camp on with busy tone Delayed hot line Charge pulse limit per call Delayed hot line tone Charge pulse on answer Delayed hot line tone cadence modification Charge pulse on connection Delayed hot line tone frequencies modification Charge pulse period Delayed hot line tone level modification Clear held calls Dial tone CMDR (Call Message Detailed Record) Dial tone cadence modification Common pool edit Dial tone frequencies modification Conference Dial tone level modification Confirmation tone Dial from user pool Confirmation tone cadence modification Dial from common pool Confirmation tone frequencies modification Dial from directory Confirmation tone level modification DID (direct inward dialing) Copy routing table Directory Copy user properties DISA (direct inward system access) Credited extension Divert routed calls 12

13 Diversion active tone G.723 preferred receive buffer Diversion active tone cadence modification G.723 receive ask for suppress Diversion active tone frequencies modification G.729 codec Diversion active tone level modification G.729 transmit buffer length DNS server IP address G.729 transmit silence suppress Do not disturb G.729 preferred receive buffer Do not disturb activation Gateway IP address Do not disturb deactivation Gateway external IP address DVR (digital voice recorder) H.323 protocol Enable advice of charge identifier H.323 gatekeeper identifier Enable connected number identifier H.323 RAS multicast port UDP Enable pending call warning H.323 unicast port UDP Enable progress indicator H.323 call signaling port TCP Forced release H.245 terminal type Force transmit media frame length H.450 supplementary services G echo canceler Hold message G.711 codec Hold message download G.711 transmit buffer length Hold message remove G.711 preferred receive buffer Hold message upload G.711 transmit silence suppress Hot line G.723 codec Howler tone G.723 transmit buffer length Howler tone cadence modification G.723 transmit silence suppress Howler tone frequencies modification G.723 transmit 6.4kbps compress Howler tone level modification 13

14 Ignore checksum in signaling (for H.323) Local call ring type1 tone Ignore checksum in signaling (for SIP) Local call ring type2 tone Ignore declared IP addresses Local call ring type3 tone Incoming call only Local call ring type4 tone Inhibit call transfer warning Local call rings cadence modification IP address (system) Local call ring tones cadence modification ISDN supplementary service 3-PTY Local call ring tones frequencies modification ISDN supplementary service AOC-D/E Local call ring tones level modification ISDN supplementary service CCBS Lower algorithms disabled ISDN supplementary service CCNR Malicious call trace ISDN supplementary service CFU Media jitter buffer ISDN supplementary service CFNR Melody composer ISDN supplementary service CLIP Message waiting ISDN supplementary service CLIR Message waiting by alerting ISDN supplementary service COLP Message waiting callback ISDN supplementary service COLR Multi station call ISDN supplementary service ECT Multiple entry tone ISDN supplementary service DDI Multiple entry tone cadence modification ISDN supplementary service HOLD Multiple entry tone frequencies modification ISDN supplementary service MCID Multiple entry tone level modification ISDN supplementary service MSN Multiple hold tone ISDN supplementary service UUS Multiple hold tone cadence modification Last number redial Multiple hold tone frequencies modification LCR (least cost routing) Multiple hold tone level modification 14

15 Music on hold Reject diverted calls activation MWI (message waiting indicator) Reject diverted calls deactivation Night service Reminder message No authorization check for common pool Reminder message download Non discriminative ringing Reminder message remove No route if CMDR buffer is full Reminder message upload Outgoing call only Reminder service Overflow tone Reminder service activation Overflow tone cadence modification Reminder service deactivation Overflow tone frequencies modification Reminder service tone Overflow tone level modification Reminder sequence Override charge pulse limit Remote port to send messages Parameter store Registrar/Gatekeeper type Park message Room house keeping Password login Room report Password update Room occupancy Permitted call class Room query Port route Routed call pickup Port status RTP ToS-Diffservices Records not reported Runtime status of the system Redial on alerting timeout Secondary dial tone Redial on destination busy Secondary dial tone cadence modification Redial on incomplete dialing Secondary dial tone frequencies modification Reject diverted calls Secondary dial tone level modification 15

16 Security profile User pool SIP (session initiation protocol) User pool update SIP supplementary services Use rport in invite message SIP UDP signaling port User service charges Single port routing Vacant tone Speed dial memory Vacant tone cadence modification Statistics period Vacant tone frequencies modification Subnet mask Vacant tone level modification Suspended calls cleared VMail (Voice Mail) System language Voice mail quota full message System name Voice mail quota full message download System daylight saving Voice mail quota full message remove System time Voice mail quota full message upload System time zone Voice mail receive System parameter upload Voice mail receive message Tie line Voice mail receive message download Trunk call ring tone Voice mail receive message remove Trunk call ring cadence modification Voice mail receive message upload Trunk call ring tone cadence modification Voice mail send Trunk call ring tone frequencies modification Voice mail send message Trunk call ring tone level modification Voice mail send message download Upload Xymphony Voice mail send message remove User authorizations Voice mail send message upload User parameter upload Voice message on alerting 16

17 Voice message on setup TONES Voice message play The tones are applied to inform the subscriber about different states of the subscriber line, network situations or events in the call set-up phase, during conversation or when subscriber procedures are used to activate, deactivate, interrogate or invoke a subscriber service. The tones are applied in conformity with ITU-T Recommendation Q.35. The levels of the tones are stated in dbm0 at the exchange in which the tone is inserted. The harmonic distortion of all tones is <1%. The accuracy of the timing is better than 10%. Voice message quota for user Voice message recording Voice message set switch VoIP route call capacity Cadences, Wake-up service Levels, and Web server Frequencies Web server login ID of the tones are programmable without interrupting the operation of the PX24U/PX24M Hybrid IP PBX. Web server parameters reset Some editable tones are: Web server password "Dial tone" : It is normal dial tone when the user is in idle state Web server http port "Diversion activated": It is tone when unconditional call diversion function is active Welcome message Welcome message download "Authorization modified": It is tone when allowed call class (user) is different from the allowed call class (system). That is the user modified his authorization level for password-dialing Welcome message remove "Delayed hot line": It is tone when delayed hot line service is active. Welcome message upload "Confirmation": It is confirmation tone when a service call is accepted by the system. XCom API client utility integration "Vacant": It is tone when dialed digits are not sufficient to route the call. XMan utility integration "Busy": It is tone when the destination is busy. XPort utility integration "Overflow": It is tone when there are no system resources to route the call or to activate a service. xsip (extended SIP) Protocol "Howler": It is tone when the first digit dialing time-out occurs. Xymphony operating system "Local call ring 1": It is ring and ringback tone type-1. Xymphony API client support "Local call ring 2": It is ring and ringback tone type-2. Xymphony API signaling port "Local call ring 3": It is ring and ringback tone type-3. Xymphony API server "Local call ring 4": It is ring and ringback tone type-4. 17

18 "Trunk Call ring": It is ring and ringback tone for incoming trunk calls. Message-05 AlertingAlt: Alternative alerting message (perhaps in another language) "Secondary dial tone": It is tone when a call is hold. Message-06 AlertingIni: Alerting message for incoming calls through DID trunks "Multiple entry": It is tone when using multiple-entry services like changing status of several room at once. Message-07 Reminder: Reminder (wake-up) call message Message-08 Hold: Message (or music) on hold, played repatedly "Multiple hold": It is tone when holding multiple calls on. Message-09 VmailSend: Voice Mailbox greeting message "Reminder service": It is tone when reminder service is active. "Campon": It is tone for camped calls. Message-10 VmailSendAlt: Alternative Voice Mailbox greeting message (perhaps in another language) ANNOUNCEMENTS Message-11 VmailReceive: Voice Mailbox reveice message (when mailbox is accessed to listen left messages) Message-12 VmailPending: Notification message when there are pending Voice Mails in the mailbox The PX24U/PX24M Hybrid IP PBX system provides up to 100 different announcements (or system messages), each of them with maximum duration of 10 minutes. Message-13 Park: Message (or music) on park, played repatedly Some of these messages are used for predefined applications such as: Message-14 Welcome2: Second greeting message in Auto-attendant applications Auto-attendant scenario Message-15 Welcome3: Third greeting message in Auto-attendant applications Music on hold Message-16 VmailQuotaFull: Notification message when when personal Voice Mailbox is full (out of quota) Music on park Message-17 CamponToRoute: Notification message played when all ports in route are busy and the call is waiting for an outgoing available port. Wake up call Voice Mail (VMail) scenario Message-18 NoAnswer: If B party do not answer, caller can dial a new number, applicable only for DC loop trunks if welcome message is played "Wav" wave files to be transferred from PC to the system should be 16 bits, 8 khz, mono in Windows waveform audio format (wave). Message-19 NoAnswerAlt:If B party do not answer, caller can dial a new number, applicable only for DC loop trunks if welcomealt message is played Message-00 Welcome1: First greeting message in Auto-attendant applications Message-01 WelcomeAlt: Alternative greeting message (perhaps in another language) The remaining system messages are like ready-to-use resources. Using routing criteria Message-02 Busy: Busy message instead of the busy tone, caller can dial a new number, Applicable only for DC loop trunks if welcome message is played tables, callers may be routed to these system messages. System administrators may decide on criteria when to play a system message. Some typical applications may be: Message-03 BusyAlt: Alternative busy message (perhaps in another language), caller can dial a new number, Applicable only for DC loop trunks if welcomealt message is played dialing of a non-existing code, dialing of a vacant/unallocated number, Message-04 Alerting: Alerting message instead of an alerting (ringback) tone fault or congestion in certain direction, restriction of use of services, 18

19 CC primitives (CCPs) are the communication between Layer 3 Port Control and Call Control Engine (CCE). The control and switching hardware in a system together with its operating firmware, the Xymphony, form the CCE. The CCE provides the functionality to initiate, manage and terminate calls through the interfaces in a Telesis PX24U/PX24M Hybrid IP PBX system. In this communication, the required controls for call setup, call proceeding, and call ending occur free from the signaling type. wake-up service is activated, follow me or follow me no answer services is activated. reserved ones REAL TIME EVENT MONITORING AND PROTOCOL ANALYSIS The decoding of CCPs is done according to the ITU-T Q.931 standard. Call modeling of all calls in Telesis PX24U/PX24M Hybrid IP PBX systems is based on ISDN standards. Introduction: With the Real-time Protocol Analysis feature in Telesis PX24U/PX24M Hybrid IP PBX systems, it is possible to monitor any TDM interface by decoding signaling or protocol existing on it. A call has two sides, one is incoming (or originating) side and the other is outgoing (or termination) side. During a call control, CCPs are sent from the CCE to Layer 3 and from Layer 3 to the CCE. Man Machine Interface: The CCPs are formed of Indications, Requests and Responses. CCPs define which algorithms or operations should be executed to set up, proceed or end calls; regardless of the port's type or physical properties. The Telesis XPort utility is used as the MMI (Man Machine Interface) for the integrated Real-time Protocol Analyzer. The decoded CCPs are detailed in ITU-T Q.931. Furthermore, Telesis also added some more primitives to make the monitoring and analysis complete such that: Capabilities: The signaling (protocol) analyzer of the Telesis PX24U/PX24M Hybrid IP PBX system is capable of analyzing: Call Control primitives from Layer 3 Port Control to the CCE: SetupIndication Call Control (CC) primitives DTMF tones InfoIndication as: DialPulse, Dtmf, MF R1, MFC R2, O.BAND, From pool, COMPANION MFR1 tones DtmfReceiverTimeout MFCR2 tones ReleaseConfirm Dial pulses (decadic pulses) HoldIndication Multi-frequency shuttle tones (Pulse shuttle, R1.5) RetrieveIndication Multi-frequency packet tones (Pulse packet 1, 2, 3a, 3b) SuspendIndication Line signaling on E&M interfaces ResumeIndication Basic Rate ISDN - BRI Layer 1 (physical layer) ReleaseIndication Basic Rate ISDN - BRI Layer 2 (data link layer) ConnectIndication Basic Rate ISDN - BRI Layer 3 (network layer) AlertingIndication ConnectAckIndication 19

20 ProceedingIndication MoreInfoRequest RoutingFailure ProceedingRequest MoreInfoIndication ReleaseRequest DisconnetIndication SetupRequest InbandInfoIndication AlertingRequest StatusIndication ConnectRequest ProgressIndication ConnectResponse NotifyIndication HoldResponse SuspendConfirm HoldRejectRequest SuspendRejectIndication ResumeRejectIndication NotifyRequest as: CallisDiverting, DiversionActivated, RemoteHold, RemoteRetrieval, AlertingTransfer, ActiveTransfer, ConfEstablished, ConfDisconnected, UserSuspended, UserResumed, BearerChange, 3PtyRemoved ChargePulseIndication RetrieveResponse CamponIndication RetrieveRejectRequest MaliciousCallIndication InfoRequest FacilityIndication ProgressRequest RingStartIndication SuspendResponse RingStopIndication SuspendRejectRequest AniStartIndication ResumeResponse AniStopIndication ResumeRejectRequest BPartyOnHookIndication SuspendRequest ReAnswerIndication ResumeRequest InrIndication ChargePulseRequest InfIndication VoiceMessageRequest ResumeConfirm MaliciousCallRequest Call Control primitives from the CCE to Layer 3 Port Control RingStartRequest RejectRequest DisconnectRequest 20

21 ANALOG E&M TRUNKS (OPTIONAL IN PX24M Hybrid IP PBX) The analog E&M trunk card has four line circuits that satisfy conditions for AT&T Type-V (or US Type-V, Type-5) connections. Each port may individually be set to either a two- or four-wire interface by appropriate configuration of the on-the-board jumpers. The Xymphony operating software supports many different line and register signaling types over the E&M lines. An additional detector on the M-wire checks the DC feed on the line for faulty conditions at far-end equipment. The analog E&M trunk card is available for 600 ohm resistive reference impedance. Each E&M port can be programmed as incoming, outgoing, both-way trunk, or unavailable. RingStopRequest AniStartRequest AniStopRequest BPartyOnHookRequest ReAnswerRequest InrRequest InfRequest Signaling on analog E&M trunk lines: ConferenceResponse Pulsed line with decadic-address signaling EncryptedMediaRequest Continuous line with DTMF, MFC-R2, MF-R1 register signaling The decoding information on the monitor window may be displayed in various forms, such as binary, hexadecimal, and mnemonic explanations. Signaling types widely employed in CIS countries: ANI (Automatic Number Identification) detection and query Address signaling Dial Pulse MFC-R1.5 Pulse Packet 1 Pulse Packet 2 Pulse Packet 3a Pulse Packet 3b Line signaling CL-1B OCL-1B TCL-1B ANALOG SUBSCRIBERS The analog subscriber interfaces can drive loops up to 3,000 ohm resistance (including the terminal equipment) and is capable of sending Caller ID information according to the ETSI ETS standard as an FSK signal burst where the data transmission occurs during the first long silent period between two ring patterns. Line feeding voltage is 48 VDC. The subscriber interfaces have over-voltage protection, conforming to ITU-T K.20/K.21 recommendations. Additional primary protection devices to those residing in the main distribution frame may also be employed for further protection.. DIGITAL SUBSCRIBERS Telesis digital sets connect to 4B+D ISDN interfaces (digital subscriber interfaces) in Telesis PX24U / PX24M systems. Each Telesis digital set is operated and powered by a single pair of wires. EURO ISDN BRI (OPTIONAL IN PX24M Hybrid IP PBX) The Basic Rate ISDN types are S0 or T0. Point-to-point and point-to-multipoint connection schemes are possible. ANALOG DC LOOP TRUNKS The analog DC loop trunks can detect line DC feed, polarity reversal, and 12 or 16 khz charge pulses and are capable of receiving Caller ID information transmitted according to the ETSI ETS standard as an FSK signal burst. Over-voltage and overcurrent protection on analog trunks conforms to ITU-T K.20/K.21 recommendations. Additional primary protection devices to those residing in the main distribution frame may also be employed for further protection. ISDN Supplementary Services: The following ISDN supplementary services are supported: 3PTY AOC-D/E 21

22 CCBS Furthermore, Telesis PX24U/PX24M Hybrid IP PBX systems are with media proxying capabilities. The integrated media proxy provides a transit point for media (audio) streams between H.323 entities. The media proxy operates only for the integrated gatekeeper routed calls in some circumstances. While voice bridging distant offices over the IP, security of a VoIP call is guaranteed with the encryption (optional) of voice according to 256 bit AES (AES-256). CCNR CFU CFNR CLIP While connecting to the long distance call operator over the IP, the Telesis PX24U/PX24M Hybrid IP PBX system may register to an external gatekeeper of the operator as an option. With the advanced routing algorithms and alternate routing capability, TDM calls from a terminal equipment of the system may be routed to a selected operator over the IP or PSTN. Alternate routing capability provides automatic fall back to the PSTN if the IP network is unaccessible. CLIR COLP COLR ECT DDI Layers and Options: HOLD The physical layer of H.323 protocol in Telesis PX24U/PX24M Hybrid IP PBX systems is 10/100 BaseT Ethernet. Several ethernet and other properties for H.323 are programmable. MCID MSN UUS Audio Codecs: A Telesis PX24U/PX24M Hybrid IP PBX system is equipped with well-known audio codecs featuring audio compression as well. Audio codec preference list and properties such as silence suppression (VAD-Voice Activity Detection), frame length are programmable for the system. Currently available codecs for VoIP calls are: H.323 VOIP PROTOCOL Standards: The applied standards are H (07/2003) version 5, H.235 (05/2003) version 3, H.245 (07/2003) version 12, H.450 (09/1997), AES FIPS PUB 197. G.711 (A and µ) G (5.3kbps, 6.4kbps) Applications: G.729 Telesis PX24U/PX24M Hybrid IP PBX systems integrate both packet and circuit switching technology. A Telesis PX24U/PX24M Hybrid IP PBX system featuring an integrated gatekeeper provides an economical way for administrators to manage a central database of phone numbers without the expense of a separate-box gatekeeper solution. Telesis PX24U/PX24M Hybrid IP PBX systems support numerous H.323 users (entities) which can be terminals, gatekeepers or gateways. Number/IP translation is performed through Telesis advanced routing algorithm. Together with the integrated gatekeeper, call authorization, call management, enhanced billing functions, flexible routing algorithms and extensive business telephony features make a Telesis PX24U/PX24M Hybrid IP PBX system serve as a feature-rich communication platform. Integrated gatekeeper allows calls to be placed direct or gatekeeper routed between H.323 entities in various circumstances. G.729A Echo Cancellation: An AT&T certified G.168 echo canceler meets and exceeds G standards. The echo canceler can operate with delays as high as 128msec. It is better than industry standard cancelers under the most important and difficult conditions like double-talk and the presence of background noise. 22

23 Route and Routeset Configuration: SIP VOIP PROTOCOL In a Telesis PX24U/PX24M Hybrid IP PBX system, an H.323 endpoint may have its own route number. It is possible to define numerous distinct routes. A given route to a particular destination and its accompanying alternate routes are grouped in a routeset. Each route in a routeset has a priority order. Alternate routes may be H.323 endpoints or TDM (PSTN) lines. Routing to the next priority alternate route is possible in the event that a route becomes unavailable. Standards: The applied standard is RFC 3261 SIP: Session Initiation Protocol. Applications: Telesis PX24U/PX24M Hybrid IP PBX systems integrate both packet and circuit switching technology. A Telesis PX24U/PX24M Hybrid IP PBX system featuring an integrated SIP registrar provides an economical way for administrators to manage a central database of phone numbers without the expense of a separate-box registrar solution. Call Routing: As an IP-TDM gateway, the Telesis PX24U/PX24M Hybrid IP PBX system routes a call from the TDM network to the IP network according to: Telesis PX24U/PX24M Hybrid IP PBX systems support numerous SIP users (entities) which can be user agents or registrars. Number/IP translation is performed through an advanced routing algorithm. Together with the integrated registrar, call authorization, call management, enhanced billing functions, flexible routing algorithms, and extensive business telephony features make a Telesis PX24U/PX24M Hybrid IP PBX system serve as a feature-rich communication platform. Dialed digits (called number) Calling party number and information elements whenever available, such that: Category of calling party NOA of calling party While connecting to the long distance call operator over the IP, the Telesis PX24U/PX24M Hybrid IP PBX system may register to an external registrar of the operator as an option. With the advanced routing algorithms and alternate routing capability, TDM calls from a terminal equipment connected to the system may be routed to a selected operator over the IP or PSTN. Alternate routing capability provides automatic fall back to the PSTN if the IP network is unaccessible. Numbering plan of calling party Presentation status of calling party Screening status of calling party H.450 Supplementary Services: Layers and Options: Telesis PX24U/PX24M Hybrid IP PBX systems support various H.450.x series supplementary services in H.323 protocol stack, such as: The physical layer of SIP protocol in Telesis PX24U/PX24M Hybrid IP PBX systems is 10/100 BaseT Ethernet. Several ethernet and other properties for SIP are programmable. H Generic functional protocol for the support of supplementary services in H.323 H Call transfer supplementary service for H.323 Audio Codecs: H Call hold supplementary service for H.323 Telesis PX24U/PX24M Hybrid IP PBX systems are equipped with well-known audio codecs featuring audio compression as well. Audio codec preference list and properties such as silence suppression (VAD-Voice Activity Detection), frame length are programmable for the system. Currently available codecs for VoIP calls are: 23

24 G.711 (A and µ) AES 256 MEDIA ENCRYTION FOR VOIP CALLS G (5.3kbps, 6.4kbps) Introduction: G.729 Telesis PX24U/PX24M Hybrid IP PBX systems are all-in-one solutions with integrated gatekeeper, softswitch capability, IP-TDM routing (gateway) functions, and numerous IP and traditional system features. Even though the media encrypting algorithm explained here is applicable for H.323 endpoint-to-endpoint connection too, it is recommended for H.323 endpoint-to-gatekeeper connection for further security. G.729A Echo Cancellation: The following paragraphs demonstrate communication in brief, such that: An AT&T certified G.168 echo canceler meets and exceeds G standards. The echo canceler can operate with delays as high as 128msec. It is better than industry standard cancelers under the most important and difficult conditions like double-talk and the presence of background noise. algorithms applied for site-to-site Two Telesis systems in each site Both systems are provided with necessary licenses for the VoIP media security and their parameters are set accordingly. Route and Routeset Configuration: Secure Gatekeeper Registration: In a Telesis PX24U/PX24M Hybrid IP PBX system, a SIP user agent may have its own route number. It is possible to define numerous distinct routes. A given route to a particular destination and its accompanying alternate routes are grouped in a routeset. Each route in a routeset has a priority order. Alternate routes may be SIP user agents or TDM (PSTN) lines. Routing to the next priority alternate route is possible in the event that a route becomes unavailable. Two Telesis systems share an account name and a secret, which is the password. One system,as an H.323 endpoint, registers to the gatekeeper of the other with the shared account name and the password. For the registration, H.225 RAS messages are exchanged between the two Telesis systems according to the H.235 Baseline Security Profile with or without integrity check. The baseline security profile provides basic security for endpoint-to-gatekeeper registration using the secure password-based HMAC-SHA1-96 hashing algorithm. Call Routing: A Telesis PX24U/PX24M Hybrid IP PBX system routes a call from the TDM network to the IP network according to: Baseline authentication: For H.323 endpoint-to-gatekeeper registration, RAS message authentication is according to H.235 Baseline Security Profile standards. This security service supports authentication of selected fields only, but does not provide full message integrity. The authentication-only security profile may be preferable for the messages traversing NAT/firewall devices. Hashing algorithm is the password-based HMAC-SHA1-96. Dialed digits (called number) Calling party number and information elements whenever available, such that: Category of calling party NOA of calling party Baseline integrity: For H.323 endpoint-to-gatekeeper registration, RAS message authentication and integrity is according to H.235 Baseline Security Profile standards. This is a security combining both message integrity and the authentication. Hashing algorithm is the password-based HMAC-SHA1-96. Numbering plan of calling party Presentation status of calling party Screening status of calling party 24

25 Encrypting the Media: Summary: For encrypting the media, 256-bit Advanced Encryption Standard (AES-256) is used. AES-256 specifies a cryptographic algorithm using a symmetrical block cipher that can process data blocks of 128 bits with 256bit chipper key (crypto key) which is agreed by Diffie-Hellman procedure. Audio samples are collected from the codec, they are encrypted, and inserted into the RTP payloads. Security of VoIP communication between two Telesis systems is ensured with: A sufficiently long password Baseline Security Profile for RAS messaging for H.323 endpoint-to-gatekeeper registration When the receiving side gets RTP payloads, the decrypting occurs. Baseline Security Profile for Call Signaling for secure Diffie-Hellman key exchange. A secure contact would be by generating and exchanging shared Diffie-Hellman halfkeys. Diffie-Hellman master key for the AES-256 encryption is generated from the combination of the two shared half keys exchanged by two Telesis systems involved in a call. Exchange of HMAC-SHA1-96 hashed Diffie-Hellman half keys Cipher AES-256 Diffie-Hellman key exchange: H.323 AND SIP INTEGRATION Telesis systems exchange Diffie-Hellman half keys using authentication based on H.235 Baseline Security Profile with or without integrity check. This prevents Man-inthe-Middle (MIM) attacks and communicating systems can be sure with whom they share the Diffie-Hellman half keys. Hash algorithm for H.235 Baseline Security Profile or H.235 Baseline Security Profile with integrity check is HMAC-SHA1-96. Exchange of HMAC-SHA1-96 hashed Diffie-Hellman halfs keys provides additional security. Description: Telesis PX24U/PX24M Hybrid IP PBX systems support for SIP and H.323 protocols. Both protocols coexist on the same Telesis PX24U/PX24M Hybrid IP PBX system. SIP and H.323 calls may originate and terminate in the same system. Furthermore, Telesis PX24U/PX24M Hybrid IP PBX systems allow calls from SIP based devices to be routed to H.323 based devices and vice versa. With this interoperability, enterprises may have the ability to use both protocols in the same network. Key exchange occurs during H323 call signaling (H.225) messaging between two systems for end-to-end communication. First call signaling message in both direction are used in key exchange. Setup message is used in forward direction. Setup Acknowledge, Call proceeding, Alerting or Connect message can be used in reverse direction. Since, the authentication keyed by the password, which is a secret in two systems, it may be open to MIM attacks if simple passwords are chosen. Telesis systems allow Diffie-Hellman half key exchange provided that a sufficiently long password is selected. In the following cases, the call fails before connect. General Capabilities: Telesis PX24U/PX24M Hybrid IP PBX systems can register to both SIP registrar and H.323 gatekeeper at the same time. This allows address resolution of a Telesis PX24U/ PX24M Hybrid IP PBX system from either side and results in flexibility for multi-path VoIP access applications. Furthermore, Telesis PX24U/PX24M Hybrid IP PBX systems may have both integrated H.323 gatekeeper and external gatekeeper registration capability at the same time. Similarly, they may have both integrated SIP registrar and external registrar registration capability at the same time. Coexistence of all these capabilities allows: Authentication failure Authentication but missing half key in Setup message Authentication but missing half key in one of Setup Acknowledge, Call proceeding, Alerting or Connect messages SIP users to call SIP users in private address space SIP users to call H.323 users in private address space SIP users to call SIP entities in public network SIP users to call H.323 entities in public network 25

26 Extended Services with the xsip: Some of the extended services with the xsip protocol and xsip capable phones are: SIP users to call legacy PSTN via TDM interfaces accessing to missed calls list, dialed numbers list, incoming calls list, and directory stored in the registered Telesis X1 system, H.323 users to call H.323 users in private address space H.323 users to call SIP users in private address space large LCD display with lots of information about the user and registered Telesis X1 system, H.323 users to call H.323 entities in public network H.323 users to call H.323 entities in public network playing, deleting voice messages and recorded conversations stored in the registered Telesis PX24U/PX24M Hybrid IP PBX system, H.323 users to call legacy PSTN via TDM interfaces selecting the ringer melody available in the registered Telesis PX24U/PX24M Hybrid IP PBX system, Legacy PSTN users to call any H.323 and SIP entities Telesis PX24U/PX24M Hybrid IP PBX systems try to have the media transport directly between the connecting IP entities. However, in some cases like IP-TDM, TDM-IP, SIP-H.323, H.323-SIP calls, this is not possible or efficient. In such cases, switching and media proxying capabilities in Telesis PX24U/PX24M Hybrid IP PBX systems route calls from one side to the other. many programmable function keys, many programmable quick access keys and busy display panel (BDP), setting call forward unconditional, setting call forward busy, XSIP VOIP PROTOCOL setting call forward no-reply, Development: xsip (extended SIP) protocol has been developed by Telesis. The main purpose of its development is to make some value-added services in Telesis PX24U/PX24M Hybrid IP PBX systems to be applicable for VoIP calls too. Presently, Telesis offers two products with xsip protocol. One is the ITS821 IP Phone, and the other is the XPhone IP Softphone. Both products bring the comfort of Telesis digital sets over IP. Almost all the functions of Telesis digital telephones are also applicable over IP. setting hot-line, General Services with the xsip: deflecting calls, Telesis PX24U/PX24M Hybrid IP PBX systems support numerous xsip users. Number/ IP translation is performed through an advanced routing algorithm. Together with the integrated xsip registrar, call authorization, call management, enhanced billing functions, flexible routing algorithms, and extensive business telephony features make a Telesis PX24U/PX24M Hybrid IP PBX system serve as a feature-rich communication platform. activating call back, activating call waiting, activating do not disturb, activating wake-up (reminder) service, observing firmware version of the registered Telesis PX24U/PX24M Hybrid IP PBX system, holding calls on, retrieving calls, transferring calls, tracing transferred calls (up to 4 calls), activating conference, recording the conversation bi-directionally (both calling and called party voices). 26

27 PX24U PART NUMBERS (ordering codes) Ordering Code Short Description 3.pxu.snt000x A PX24U Hybrid IP PBX system. It is equipped with: This page is left blank intentionally 27 Xymphony operating firmware 4 analog DC loop trunks (i.e., CO trunks or FXO ports) 4 digital subscribers 12 analog subscribers (FXS ports) Caller ID encoders (transmitters) Caller ID decoders (receivers) 12 khz charge pulse detectors for analog DC loop trunks Polarity reversal detectors for analog DC loop trunks DTMF transceivers Conference hardware Integrated CMDR (call records) buffer Integrated DVR (digital voice recorder) with 100 hours capacity 4 playing and 4 recording channels for the DVR Personal conversation recording capability Integrated Voice Mail (VMail) Integrated Automatic Call Distributor Integrated Signaling / Protocol Analyzer Integrated Web server Integrated API server for unlimited number of Clients Integrated H.323 gatekeeper for 160 VoIP users Integrated SIP registrar for 160 VoIP users Integrated xsip registrar Installation accessories Hundreds of supplementary services for analog, digital and VoIP users

28 3.pxu.snt006x A PX24U Hybrid IP PBX system. It is equipped with: 1.ltf.akueuro OPTIONAL HARDWARE AND LICENCES Xymphony operating firmware 4 analog DC loop trunks (i.e., CO trunks or FXO ports) 4 digital subscribers 12 analog subscribers (FXS ports) Caller ID encoders (transmitters) Caller ID decoders (receivers) 16 khz charge pulse detectors for analog DC loop trunks Polarity reversal detectors for analog DC loop trunks DTMF transceivers Conference hardware Integrated CMDR (call records) buffer Integrated DVR (digital voice recorder) with 100 hours capacity 4 playing and 4 recording channels for the DVR Personal conversation recording capability Integrated Voice Mail (VMail) Integrated Automatic Call Distributor Integrated Signaling / Protocol Analyzer Integrated Web server Integrated API server for unlimited number of Clients Integrated H.323 gatekeeper for 160 VoIP users Integrated SIP registrar for 160 VoIP users Integrated xsip registrar Installation accessories Hundreds of supplementary services for analog, digital and VoIP users AC-DC power converter with battery charging capability for PX24U and PX24M systems kbl.pxmuaku Battery connection cable. 1.px0.rakadap 19inch rack adapters in order to mount the system into an industry-standard 19inch rack.. 2.dts.b821xxx Telesis DTS821 executive digital telephone set with large LCD and 62 keys. 2.dts.821ipph Telesis ITS821 VoIP telephone with xsip (extended SIP) protocol. w.pxf.lscxses License for additional 8 playing and 8 recording channels for the DVR. w.pxf.voip002 License for 2 (TWO) VoIP channels for IP to TDM and TDM to IP routing. Whenever a channel is free, it can be used by any TDM or VoIP user. w.pxf.lscxsip License for a single VoIP phone user with xsip protocol (that is ITS821 or Xphone). w.pxf.lscencr AES-256 encryption license for VoIP calls. w.pxf.lscrcrd Auto voice recording channel license.

29 3.pxm.sntis6x PX24M PART NUMBERS (ordering codes) Ordering Code Short Description 3.pxm.sntisdx A basic capacity PX24M Hybrid IP PBX system. It is equipped with: A basic capacity PX24M Hybrid IP PBX system. It is equipped with: Xymphony operating firmware 4 analog DC loop trunks (i.e., CO trunks or FXO ports) 4 digital subscribers 16 analog subscribers (FXS ports) Caller ID encoders (transmitters) Caller ID decoders (receivers) 12 khz charge pulse detectors for analog DC loop trunks Polarity reversal detectors for analog DC loop trunks DTMF, MFR1, MFCR2 transceivers HDLC circuits for optional BRI ISDN card Conference hardware Integrated CMDR (call records) buffer Integrated DVR (digital voice recorder) with 100 hours capacity 4 playing and 4 recording channels for the DVR Personal conversation recording capability Integrated Voice Mail (VMail) Integrated Automatic Call Distributor Integrated Signaling / Protocol Analyzer Integrated Web server Integrated API server for unlimited number of Clients Integrated H.323 gatekeeper for 160 VoIP users Integrated SIP registrar for 160 VoIP users Integrated xsip registrar Two expansion slots Installation accessories Hundreds of supplementary services for analog, digital and VoIP users 1.ltf.akueuro 29 Xymphony operating firmware 4 analog DC loop trunks (i.e., CO trunks or FXO ports) 4 digital subscribers 16 analog subscribers (FXS ports) Caller ID encoders (transmitters) Caller ID decoders (receivers) 16 khz charge pulse detectors for analog DC loop trunks Polarity reversal detectors for analog DC loop trunks DTMF, MFR1, MFCR2 transceivers HDLC circuits for optional BRI ISDN card Conference hardware Integrated CMDR (call records) buffer Integrated DVR (digital voice recorder) with 100 hours capacity 4 playing and 4 recording channels for the DVR Personal conversation recording capability Integrated Voice Mail (VMail) Integrated Automatic Call Distributor Integrated Signaling / Protocol Analyzer Integrated Web server Integrated API server for unlimited number of Clients Integrated H.323 gatekeeper for 160 VoIP users Integrated SIP registrar for 160 VoIP users Integrated xsip registrar Two expansion slots Installation accessories Hundreds of supplementary services for analog, digital and VoIP users AC-DC power converter with battery charging capability for PX24U and PX24M systems.

30 OPTIONAL HARDWARE AND LICENCES 1.kbl.pxmuaku Battery connection cable. 1.px0.rakadap 19inch rack adapters in order to mount the system into an industry-standard 19inch rack. 1.px0.dasrj16 DASF analog subscriber (or FXS) line card with 16 subscriber circuits and Caller ID insertion capability. Connectors are RJ11 type. Inserted into a free expansion slot to increase the capacity of analog subscribers. 2.dds.krtx001 DDS digital subscriber line card with 15 4B+D ISDN digital subscriber circuits. Inserted into a free expansion slot to increase the capacity of digital subscribers. w.pxf.lscx016 License for 1.px0.dasrj16 or 2.dds.krtx001 expansion cards. 1.pxd.atfrj02 DATF analog DC loop trunk card with 8 trunks and Caller ID and 12kHz metering pulse detection capability. Connectors are RJ11 type. Inserted into a free expansion slot to increase the capacity of analog trunks. 1.pxd.atfrj06 DATF analog DC loop trunk card with 8 trunks and Caller ID and 16kHz metering pulse detection capability. Connectors are RJ11 type. Inserted into a free expansion slot to increase the capacity of analog trunks. w.pxf.lscdatf License for 1.pxd.atfrj02 or 1pxd.datfrj06 expansion cards. 1.px0.demx004 DEM E&M signaling trunk card with 4 interfaces. Inserted into a free expansion slot to add analog E&M subscribers to the PX24M. w.pxf.lscxem4 License for optional 1.px0.demx px0.ddlx004 DDL BRI-ISDN S0/T0 card with 4 interfaces. Inserted into a free expansion slot to add BRI S0/T0 interfaces to the PX24M. w.pxf.lscxst4 License for optional 1.px0.ddlx dts.b821xxx Telesis DTS821 executive digital telephone set with large LCD and 62 keys. 2.dts.821ipph Telesis ITS821 VoIP telephone with xsip (extended SIP) protocol. 30 w.pxf.lscxses License for additional 8 playing and 8 recording channels for the DVR. w.pxf.voip002 License for 2 (TWO) VoIP channels for IP to TDM and TDM to IP routing. Whenever a channel is free, it can be used by any TDM or VoIP user. w.pxf.lscxsip License for a single VoIP phone user with xsip protocol (that is ITS821 or Xphone). w.pxf.lscencr AES-256 encryption license for VoIP calls. w.pxf.lscrcrd Auto voice recording channel license.

31 Power Specifications of the AC-DC Power Converter INSTALLATION: Input and output power specifications for a single cabinet of the system are: Input: WARNING VAC This equipment should be installed and serviced only by qualified personnel who has the necessary training about electrical equipment, and who understands the hazards that can arise when working on this type of equipment. Output: 54 VDC (1.3 Amp) Finding Suitable Place for Installation The installation site should be bright enough for ease of operation to the maintenance personnel. The site should have enough space. The system should be installed in a room where there is not too much occupancy. Finding a quite location for the operators console will reduce occupational strain on the working operator. Batteries that are connected to the system should be in a well ventilated area not too far away from the system. The 220 VAC mains connection should be grounded, the power should not be interrupted except for power outages. The ambient environmental conditions should be within the range of: WARNINGS This equipment should be installed and serviced only by qualified personnel who has the necessary training about electrical equipment, and who understands the hazards that can arise when working on this type of equipment. Temperature range: 0-40 C The AC-DC power converter needs to be connected a grounded mains socket. Humidity range: %0-85 (non-condensing) Ensure that the installation site does not contain: High voltage lines, smoke, dust, gas or radiation (such as a generator, photocopier etc.) External lines or outside lines that could be exposed to environmental conditions should be protected with secondary protective circuitry. Radio equipment that generates or emits high level signals Sever, pipes, or valves that could leak or cause condensation Vibration causing equipment The MDF should be grounded. This ground should not be connected to the ground terminal of any other equipment (such as lightning ground, electrical transformer ground etc.) Exposure heat sources or direct sunlight Power To ensure long operational life to your system and your safety, the 220 VAC outlet that connects to the system AC-DC power converter should provide phase-ground and phase-neutral voltage difference no more that 5V. Any auxiliary equipment that is connected to the system (such as a printer or a maintenance PC terminal) should use the same ground of the AC-DC power converter. The battery to equipment connection should be made with a special cable supplied by Telesis 31

32 To minimize the risk of electrostatic damage to the equipment, serviceman should discharge of electrostatic buildup by wearing a shielded bracelet or take other necessary before handling electrostatic sensitive parts such as cards. PX24U This equipment is to be used in controlled environments where humidity and ambient temperature is maintained within working specifications and necessary precautions should be taken before leaving the equipment un-attendant. Disconnect all power sources from the equipment before servicing. Do not remove or install cards to the equipment when it is powered up. Attach all covers in place after servicing equipment and before leaving the customer premises to avoid customer contact with damageable components. Any auxiliary equipment that is connected to the system should be set up according to its installation guide Ethernet connector 2 RJ11 connectors for analog subscribers. Default access codes are from 132 to 143 (right to left) 3 RJ11 connectors for analog CO trunks. Default access codes are from 116 to 119 (right to left) 4 RJ11 connectors for digital subscribers. Default access codes are from 100 to 103 (right to left) 5 AC-DC power converter connector 6 Fuse 7 Connector for optional battery 8 Status led 9 Service button 10 Parameter button 11 Screw holes for optional 19inch rack adapter

33 PX24M 1 Ethernet connector 2 RJ11 connectors for analog subscribers. Default access codes are from 132 to 147 (right to left) 3 RJ11 connectors for analog CO trunks. Default access codes are from 116 to 119 (right to left) 4 RJ11 connectors for digital subscribers. Default access codes are from 100 to 103 (right to left) 5 AC-DC power converter connector 6 Fuse 7 Connector for optional battery 8 Status led 9 Service button Parameter button 11 Expansion slot 1 for DASF, DATF, DDS, or DEM card 12 Expansion slot 2 for DASF, DATF, DDS, DEM, or DDL card 13 Notches for fixing cables 14 Slot guides 15 Screws fixing the front panel to the system cabinet 16 Screw holes for optional 19inch rack adapter

34 MOUNTING THE SYSTEM ON THE WALL Telesis PX24U/PX24M Hybrid IP PBX systems can be mounted on the wall. At the bottom of both systems, there are holes to hang them on the screws fixed on the wall. See below these holes for hanging the system. Footprint sheet Using this sheet, drill the wall and place the screws firmly on the wall. Then hang the system over these screws. Telesis PX24M Hybrid IP PBX systems have additional holes in the backside too. So that the PX24M may also be hanged on the wall perpendicularly. Depending on the installation site, PX24U/PX24M systems may be hanged on the wall in various orientations. Holes at the bottom to hang the system on the wall Telesis PX24U/PX24M Hybrid IP PBX systems are shipped with a footprint sheet to guide the installer while placing screws on the wall. 34

35 Holes at the back of the PX24M to hang the system on the wall perpendicularly MOUNTING THE SYSTEM INTO A 19INCH RACK Remove the lower two screws Telesis PX24U/PX24M Hybrid IP PBX systems can be placed inside an industrystandard 19inch rack with using the optional 19inch rack adapters. The same adapters are used for both systems. Then screw the rack adapter firmly with using four screws. 19inch rack adapter set has the same right and left parts. Each part is fixed to the system with using 4 screws. To attach an adapter to one side of the system, remove the lower two screws on this side first. 35

36 A PX24U with rack adapters ready for 19inch rack installation Using four screws, attach the rack adapter Repeat the same for the other side. It is done and so simple. As a result, Telesis PX24U/PX24M Hybrid IP PBX system is ready to be placed in an industry-standard 19inch rack. 36

37 The power supply of the Telesis PX24U/PX24M Hybrid IP PBX system may be backed up with batteries. The recommended batteries for a 5-6 hour backup time is 7AH (Amper Hours), 48V. Using a battery group consisting of four dry, gel, maintenance-free batteries, each with 12Volts 7 AH, may be a good option. For battery to PX24U/PX24M system connection, use the battery connection cable supplied by Telesis. AC-DC POWER CONVERTER AND BATTERY CONNECTION Telesis PX24U/PX24M Hybrid IP PBX systems have no ON/OFF switch. AC-DC power converter is directly connected to the power socket on the front panel. Be aware that AC-DC power converter is specially designed for the PX24U/PX24M. Never use any adapter or power converter except the one supplied by Telesis. Otherwise, you may damage your system. Connect the cable to the battery socket on the front panel. Red terminal on the other end of the cable is connected to the + pole of the battery and blue (or black) terminal is connected to pole of the battery. You must always connect the AC-DC power converter to a grounded mains socket. Otherwise your system may not operate properly. 37

38 PX24M CAPACITY EXPANSION Disconnect all power sources (batteries and AC-DC power converter) from the PX24M system. Make sure the power supply LED is not lit. Failure to do so might damage your cards and your backplane resulting in system failure Disconnect all RJ11 cables and ethernet cable from the equipment Remove the front panel from the system by unscrewing four screws. Make sure to keep cards in their electro-statically safe conductor bags when they are not installed in the PX24M system. Before handling cards, make sure you are electro-statically discharged by wearing an electrostatic bracelet or touching a metal object such as a radiator or a tap. On the back of the card there is a male connector with multiple pins. Make sure that none of these pins are bent or damaged. Hold the card with two hands, component side facing up, push it gently through the guides in the right and left part of the cabinet all the way until it clicks as the connector on the card mounts to the connector on the backplane. The cleats on the right and left side of the card should secure tightly into the holes in the cabinet. Remove the empty-slot-cover-plate on the front panel. You may do it easily with unsecrewing the nuts in the rear. Never apply pressure, or force the cards into place, doing so may damage the connector pins causing a short circuit and resulting in system failure. If necessary, gently push the card to the left or to the right to align the connectors. 38

39 Hardware expansion is done. However, the expansion card needs to be licensed for its proper operation. To take out a card, push simultaneously on the cleats and pull with both hands, making sure you do not touch the components on the face of the card. Now, it is time to attach the front panel to the system again. Screw it. Certain parts of the software which deliver particular functionality to a particular optional part like an expansion card are technologically secured to prevent their unlicensed use. An unlicensed expansion card should be enabled or licensed as detailed in technical documents. Otherwise the operation of the expansion card terminate a short time after the PX24U/PX24M System is turned on. 39

40 REPLACING THE FUSE Disconnect all power sources (batteries and AC-DC power converter) from the Telesis PX24U/PX24M Hybrid IP PBX system. Unscrew the fuse holder. Place the new fuse into the fuse holder and screw it. Connect all power sources to the system again. DEM: Analog E&M Card ( Expansion Card for PX24M) 2- or 4-wire selection can be made individually for each port through the jumpers P04, P14, P24, P34. 4-wire configuration: A1 and B1 are omni-directional and they transmit voice, A2 and B2 are also omni-directional and they receive voice. 2-wire configuration: A1 and B1 are used in transmitting and receiving voice, they are bidirectional. Replace the broken fuse with a new one (2Amp) 40

41 DDL : S0/T0 Basic Rate ISDN Card (Expansion Card for PX24M) Each port can be configured individually as a subscriber (S0) or a trunk (T0) through the jumpers as shown below. Conductors of the RJ45 connector for S0 and T0 configuration are shown below. This page is left blank intentionally Note: DDL card can be inserted into the Expansion Slot -2 only 41

42 CONNECT TO THE SYSTEM ONLINE HELP PAGES AND DOCUMENTS When the PX24U/PX24M system starts up, its factory default After you connect to your PX24U/PX24M system with using a web browser, you may find online help pages and documents. Online help system will guide you programming the system. Whenever you need, you may just click on help icon near to an item. IP address is port address is 80 There is no login ID or password for web browser connection. Similarly, online documents embedded into the PX24U/PX24M aim: Connect to your PX24U/PX24M system with using any web browser (like Internet Explorer, Mozilla Firefox) for maintenance and programming. 1.System administrators, 2.Maintenance personnel, 3.Software developers, and 4.Any other enthusiasts to understand, maintain PX24U/PX24M systems, and develop their applications. 42

43 RESET THE WEB SERVER PARAMETERS Assume that you have programmed the PX24U/PX24M system by editing many parameters including web server settings and saved these. For any reason, IP address, Login ID, password and HTTP port number have been forgotten and it is not possible to reconnect to the web server of your PX24U/PX24M system. And, you need to reconnect to the system (or reset the web server settings) without loosing any other parameters, which are previously set. Next step is to reboot (or power down and up) the system. First step is to restart the PX24U/PX24M system with factory default settings (see the next topic). When the system starts up, the factory default IP address of the system is and the port address is 80. There is no login ID or password for web browser connection. and HTTP port as 80 The system starts up with all the parameters, which are previously programmed, but: without any Login ID (name) without any password REBOOTING THE SYSTEM, PROGRAMMED PARAMETERS, FACTORY DEFAULTS Connect to the system with a web browser ( , port 80, no login ID and password). Operate the WsReset command or item in Homepage. Memory Locations for Programmed Parameters: The programmed parameters are stored in two locations in the PX24U/PX24M system: the nonvolatile storage memory,or the volatile operational memory (RAM) Any parameter, modification, except stated explicitly, is written to the volatile RAM and activated immediately. Without saving parameters to nonvolatile memory, resetting, restarting, rebooting the PX24U/PX24M system will result in nonrecoverable loss in modifications. Once stored into the nonvolatile memory, the stored parameters are downloaded back to the RAM during a normal restart or power-up (except factory restart procedures, which download factory default values into the RAM). Restarting the System with Factory Defaults: The parameter (Param) button on the front panel of PX24U/PX24M is to restart the system with factory default settings. To reset the parameters, the PX24U/PX24M system is powered up with the parameter button pressed hold. Be aware that the parameter button must be hold pressed until the status led, which is also on the systems blinks. IMPORTANT: NEVER OPERATE THE SAVE COMMAND AFTER WSRESET. OTHERWISE, PRE-PROGRAMMED PARAMETERS ARE LOST. YOU MUST REBOOT THE SYSTEM JUST AFTER CONFIRMING WSRESET. When the Status led blinks, i.e., the PX24U/PX24M system starts up, the parameter button is released. The factory default IP address of the system is and the port address is 80. There is no login name or password for web browser connection. 43

44 Similarly, if the system is rebooted with the web browser command Control Program Reboot and if the parameter button pressed hold until the status led blinks, again the system starts up with the factory defaults. Note that the factory default parameters are restored into the operational memories when the above mentioned steps are applied. The previously programmed parameters (if any) are still in the nonvolatile memories until the web browser command Save is operated. Restoring the Programmed Parameters: Whenever the Save command is operated, all the parameters in the operational memories are transferred into the nonvolatile memories. This page is left blank intentionally This being the case, it is possible to restore the programmed parameters unless the Save command has been operated. To do this, just power up or reboot the system without any button pressed hold. Then, any parameters in the non-volatile memories are loaded into the operational memories and the system will start with these parameters. 44

4. H.323 Components. VOIP, Version 1.6e T.O.P. BusinessInteractive GmbH Page 1 of 19

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