Claughton Medical Centre Travel Plan

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1 Claughton Medical Centre Travel Plan June

2 Contents Page 1. Introduction 2 2. Objectives 3 3. Targets 5 4. Site Audit 6 5. Travel Survey Marketing strategy Monitoring and review Action Plan Appendices 19 Appendix A: Bus timetables and map 24 Appendix B: Staff travel survey 25 Person responsible for the Travel Plan: Sue Uglow Phone number:

3 1. Introduction This document outlines the travel plan for Claughton Medical Centre to encourage staff and visitors to use more environmentally friendly alternatives than driving alone. This travel plan aims to widen travel choice facilitating alternative modes of transport, and reducing travel by single occupancy vehicles (SOV). Claughton Medical Centre is a medical centre that houses a GP Practice, pharmacy, optician, physiotherapy services, as well as providing office housing for District Nurses. The staff of the pharmacy, opticians, physiotherapy and also the District Nurses, are not employed by Claughton Medical Centre. Doctors and Nurses are required to make visits to patients in the neighbourhood, as well as occasionally visiting local hospitals. Administration staff have to make occasional visits to NHS sites for training or meetings. Employees Claughton Medical Centre employs approximately 25 members of staff employed by the medical centre and in addition there are 8 GP s and also a team of up to 10 District nurses. There are a number of full time staff who work at the practice, as well as nursing staff who work on a part time basis. A spreadsheet showing this is attached. Hours of Work The main working pattern is between 08:00 to 20:30 in the main Practice, Monday to Friday. The Centre works on normal working hours, with staff able to access the building from 07:30 to 20:30. The role of the travel plan co-ordinator: The travel plan co-ordinator will take responsibility for the travel plan and will monitor and review the l plan. Their role is to: Develop a full action plan detailing responsibilities and clear dates for action. Monitor the measures to ensure that they are achieving their aims Ensure that the travel plan makes progress and develop future initiatives. Oversee the development and implementation of the Travel Plan Design and implement effective marketing and awareness-raising campaigns to promote the Travel Plan Act as a point of contact for all staff requiring information Ensure the travel information available is always up to date Liaise with external organisations, e.g. local authorities 3

4 2. Objectives The objectives of Claughton Medical Centre s travel plan are: To reduce unnecessary travel and to encourage those that do to travel to use more sustainable modes of transport. To encourage the use of sustainable transport so that car ownership is not a requirement for employment by improving facilities and providing travel information. To ensure that all staff, visitors and deliveries are aware of the travel plan Improve Claughton Medical Centre s environmental image. To promote a more productive and healthier workforce To increase recruitment and retention of staff. What are the overall benefits of the travel plan? Corporate responsibility: Producing a travel plan and receiving positive publicity will improve Claughton Medical Centre s corporate image. It will help to recruit and retain staff by demonstrating that Claughton Medical Centre is committed to reducing its carbon footprint. Increased travel choice: A wider range of travel options, savings and benefits will enhance the recruitment and retention of staff working for Claughton Medical Centre. The travel plan could lead to access to work, especially for those without access to a car, which will lead to a greater catchments area for recruitment. Health Benefits: National statistics show that 1.6 billion is lost due to sick leave each year. A more active workforce will be a healthier workforce, this will lead to less days being taken off due to ill health and savings for the business. Staff who regularly walk or cycle to work will be more productive and alert when they arrive. A more accessible site: A decrease in the number of cars arriving at Claughton Medical Centre will reduce congestion both at the site itself and on the approach roads. This will allow ease of access for staff, patients and deliveries. There will also be an improvement of choices for staff and patients in terms of travelling to the site by foot, bicycle or public transport as the site becomes more accessible and safer. It will also become a more attractive place to work and live near for both staff and nearby residents. It will help to create a better local environment for pedestrians and cyclists and result in cleaner air and less congested local streets. 4

5 3. Targets Targets will be set to ensure Claughton Medical Centre travel plan is meeting its desired objectives. Table of targets Action How measured Target date To appoint a Travel Plan Co-ordinator Appointment Appoint by end August 2011 To reduce the number of employees travelling to work alone by car by 5% after 5 years (to 48% of workforce) To increase the number of staff car sharing to work by 4% by 2016 Annual staff travel survey Annual staff travel survey Summer 2016 Summer

6 4. Site Audit Site address Claughton Medical Centre 161 Park Road North Birkenhead CH41 0DD Walking Pedestrians can access the site by a footpath from Park Road North and Park Road West. There is a gate on the corner of both roads which is pedestrian only, whilst there are two vehicle gates, one on each road. There is a bus stop immediately outside the centre on Park Road North. The site is in a good state of repair, and there is wheelchair access on to the site, which is well lit. The staff do not have changing facilities or specific lockers, although there is a lockable shared wardrobe and a shower is available. 6

7 Cycling Cycle parking is provided for staff that require it within the premises Cycling map of the area is shown below: Public Transport Rail: The railway station is approximately 14 minutes walk away from the site (0.8 miles away). Bus: The nearest bus stops are located on Park Road North and Park Road West and are a 2 minute walk away from the site. There are 11 services that use the bus stops in each direction. Bus Destination / serving Frequency Frequency Frequency Frequency Mon Fri Mon Fri Sat peak / Sun number peak / day evening day 437 West Kirby - Liverpool 7/8 mins 7/8 mins 10 mins 10 mins 495 Birkenhead / 30 mins 30 mins 30 mins N/A Beechwood circular 492 Birkenhead / 30 mins 30 mins 30 mins N/A Beechwood circular 38 West Kirby - 30 mins 30 mins 30 mins N/A Bebington 18 Birkenhead-Moreton 30mins 30 mins 60 mins N/A 12 & 12A Birkenhead-Arrowe 60 mins 60 mins N/A N/A Park Circular 197 Birkenhead Oxton 1 pd 4 jrnys N/A 213 Birkenhead Arrowe N/A N/A 60 mins N/A Park 216/217 Birkenhead Arrowe Park Circular 2 jns 30 mins 30 mins 30 mins 7

8 Bus stops on Park Road North are only covered on the southbound side (downhill), without seating just up the hill from the surgery gates. One bus stop on the northbound side is covered the one directly outside the surgery gates is not. Northbound view from surgery, bus stop on left is northbound, on right is southbound. 8

9 Northbound view of other bus stop, and entrance to car park on left of picture Nearest train station is well lit, with seating which is under cover. We are making all train and bus information available to patients within the surgery. Car parking The site has 1 entrance for car users, and one exit for car users, and has no barriers to entrance or exit. The main entrance is approached from Park Road North, with the exit on Park Road West. There are 13 spaces available for doctors, 2 space for disabled parking, and 33 spaces for staff, visitors and deliveries. The car park is part of the campus of the Centre, and so is adjacent to the building, and is part of the building, so is owned. Parking is free of charges to visitors to the Centre. Car park is well lit, is covered by CCTV and is locked at night. 9

10 Car Sharing A Merseyside wide car sharing scheme ( is supported by Wirral Council and is readily available to all employers in Merseyside. We do encourage staff to car share where practical. Information Information on bus / train timetables, walking / cycling routes and bicycle user groups can be found on the notice boards. There is a link to Merseytravel on the public web site, who are responsible for all bus and train services. Notice boards for staff are located in the main reception area and in the rest rooms. The intranet / internet site also has notice boards for staff which includes public transport information. For visitors to the Centre, we ask how they are travelling, and provide maps or other information as requested. New recruits are shown the staff information on notice boards and on the internet site. 10

11 5. Travel Survey Staff Travel Survey A staff travel survey for Claughton Medical Centre was undertaken in June The survey was completed by 19 employees, which was approximately 75% of the workforce. See Appendix 2 for more details of staff survey questions and for a full break down of results. A summary of the results is set out below. Analysis of results The most common way for staff to travel to work is the car The peak arrival period is 08:15 to 09:00 which sees 80% of daily arrivals. Due to the shift patterns worked, and also nursing staff and GPs going on home visits, there is no peak departure time. Only one person cycles to work, and two people walk. The majority of the staff live between 2 and 5 miles from work, but neither walk nor cycle. The measures that are most likely to encourage staff to catch the bus to work are frequency of buses and routes covering their home areas. No staff have good access to train stations close to their homes, so train travel is unlikely to be more popular. Only doctors and nursing staff travel off-site for work related business, with the Practice Manager occasionally having to travel to meetings. The main form of transport is car (100%) due to the nature of the work, carrying equipment and/or medical supplies, and personal security. 11

12 6. Marketing Strategy The target audiences for this travel plan are all staff and visitors. It is essential that all aspects of this travel plan be effectively communicated to these groups. A vital part of the success of this plan will also be in letting people know how the travel plan is doing. A branded marketing campaign will be undertaken to establish the travel plan and its initiatives. This will be done through the following means: Posters Notice boards and information carousels will be used to highlight public transport, walking and cycling information and to keep staff informed of special days and events that are being organised. This will be displayed in the staff restrooms and main reception area. Staff manual and induction manual The staff and induction packs will be updated to inform new staff of the key aspects of the travel plan. This is especially useful, as research indicates that the best time for people to change travel habits is when people are changing jobs. Travel plan information will also be included in induction events. Claughton Medical Centre s Web site Public transport information, maps of walking and cycling routes, and details of cycle parking will be included in more detail and more prominently on the company s web site. There will also be basic information about the travel plan and updates of the successes of the Travel plan initiatives. 12

13 7. Monitoring and Review Targets have been set which are relevant, measurable and achievable and will be monitored on an ongoing basis. Following the initial Staff Travel Survey and the Staff Focus Group, the business needs to undertake regular research and monitoring to see how we are meeting our targets and to assess any attitudinal changes that may be occurring. A revised version of the A full travel plan will be produced every 5. Staff Survey In future surveys a snapshot survey will be conducted annually in April. The staff survey will be delivered by paper means, as this is the most effective method for us. The survey will cover: Where people come from The distance they travel to work What mode of transport they use How would you usually travel if your normal mode was not available What time they usually travel to work Patients surveys A visitor surveys will be conducted every 12 months to a small sample. It is anticipated that these surveys will contain one question of how the patient has travelled to the surgery that day. Patients will be asked on arrival to the centre when they speak to reception staff. 13

14 8. Action plan The following table sets out our travel plan actions. These initiatives have already been assessed by the Senior Management Team in terms of feasibility, time-scale, delivery responsibility, costs and funding services. Suggested time-scales for action: Short = up to 1 year, Medium = 3 years, Long = 5 years Awareness raising for the travel plan Area Action Informing new staff Induction manual to include Travel plan information Travel plan / Travel to work information and displays at any induction events Travel Plan Network Join Merseyside TravelWise Wise Move Club Comments Who When To contain details of public transport, timetables, cycle and walking links, how and where to buy tickets, details of discounts / loans for ticket and bikes org/wisemovesclub/ TPC* After appoint ment TPC After appt Important to publicise success and keep staff and visitors informed TPC After appoint ment Costings / feasibility study needed Discussion with the Staff Focus Group about the location of facilities Current CCTV coverage is used to cover the cycle parking Practic e Manag er + TPC 1-3 years Practic e Manag er + TPC 1-3 years Contact Merseytravel to request up-to-date timetables. Done Travel information Travel Awareness Travel Awareness Campaign Use of staff notice board to promote initiatives Information about the Travel plan schemes and success on the centre s website Active travel Cycling & walking facilities for staff Provide / improve facilities for staff: Lockers Drying facilities for wet clothes Cycle parking facilities Provide weatherproof and secure cycle parking Cycle parking facilities for visitors Public Transport Public Transport Publicity Publicity of public transport routes, timetables, travel information lines for staff and visitors. Add travel help lines to internal 14

15 telephone directory (e.g. Traveline for public transport info on ), National Rail enquiries (24 hrs), Up-date bus timetables in main reception display / internet is a useful journey planning website and allows you to download a journey planner to add to your website for free. or uk/ Car Sharing Car sharing promotion Car use Car Share promotional posters to be put up on all staff notice boards Car sharing displays in main reception Car Share promotion in TravelWise week In case of emergency, guaranteed ride home for car sharers when an emergency occurs. TPC Tax note: There are tax breaks for in case of emergency ride homes, see TPC *TPC = Travel Plan Co-ordinator 15

16 9. Appendices Appendix A: - 16

17 Appendix B: Claughton Medical Centre Staff Travel Survey Your journey to work 1. How far do you normally travel to work (one direction only)? (Please only tick one box ) Up to 1 mile Over 1 mile and up to 2 miles Over 2 miles and up to 5 miles Over 5 miles and up to 10 miles Over 10 miles and up to 20 miles Over 20 miles 2. How long does it normally take you to travel from home to work? (Please only tick one box ) 0-15 minutes minutes minutes minutes 91 minutes or over 3. Which of the following forms of transport cover the most significant part of your usual journey to work? (Please only tick one box ) Car (on own) Car (give lift) Car (receive lift) Motorbike/ Moped Taxi (on own) Taxi (shared) Walked Bicycle Bus Train Other (please specify).. 4. Please select ONE of the following forms of transport which you would MOST likely to use as an alternative for your journey to work Car on your own Car with other(s) Motorbike / Mopes Taxi alone Taxi shared Foot Bicycle Bus Train None Other (please specify).. General information 5. What gender are you? (Please tick one box ) Male Female 6. Which of the following age groups do you belong to? (Please only tick one box ) years years years years years 60+ years 7. What is your full home postcode? All information will be used for the purpose of implementing the Travel plan and handled in accordance with the data protection act

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