Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template"

Transcription

1 Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Central Surgery Practice Code: M84023 Signed on behalf of practice: R Barrass Date: 11/02/2015 Signed on behalf of PPG: Mrs S Krumes Date: 11/02/ Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG) Does the Practice have a PPG? YES / NO Method of engagement with PPG: Face to face, , Other (please specify) Engagement with the PPG is carried out using a mixture of and face to face meetings. Number of members of PPG: 12 active approx. 30 registered. Detail the gender mix of practice population and PPG: % Male Female Practice PPG Detail of age mix of practice population and PPG: % < > 75 Practice PPG Not declar 1

2 ed Detail the ethnic background of your practice population and PPG: White British Irish Gypsy or Irish Other traveller white Practice PPG White &black Caribbean Mixed/ multiple ethnic groups White &black White African &Asian Other mixed Asian/Asian British Black/African/Caribbean/Black British Other Indian Pakistani Bangladeshi Chinese Other Asian African Caribbean Other Black Arab Any other Practice PPG 100% Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population: The Practice operates an open recruitment and membership criteria with regard to the PPG. Ensuring that at all times it is in accordance with our equality and diversity policy. To encourage the participation by all elements of the Practice population we use a mixed range of communication channels. This is to ensure that we are attempting to engage with as many differing groups within our Practice population. Currently we are usng the following communication channels: 2

3 , Newsletters, Website, Face to face meetings Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful: 2. Review of patient feedback Outline the sources of feedback that were reviewed during the year: The Practice handed out several hundred questionnaires between the beginning of September and the beginning of January. Based on our list size of we needed to achieve a return of 377 forms for the data to have a 95% degree of accuracy (based on a Confidence Interval of 1.96, with a standardised distribution). A total of 514 were actually achieved. A question was included to meet the Friends and Family would you recommend test. A summary of the survey data is shown below: 3

4 97.8% of the patients who responded would be happy to recommend the Practice or family member. With regard to all types of clinical staff patients indicated that 100% of them were confident about the clinicians ability to provide care and secondly that they would b happy to see the clinician again. All staff types scored between 90.8% and 100% for politeness to Patients. Clinical Staff scored between 96.4% and 100% for explaining the patients and treatment. Clinical staff also attained a score between 96.9% and 100% for listening to Patents. Overall the survey showed excellent scores for the Practice for all of the questions that were asked. Since the start of 2015 the Practice has offered the Friends and Family Test; which is reviewed on a monthly basis. How frequently were these reviewed with the PRG? The results of the survey and any other patient feedback is reviewed with the Patient group on a quarterly basis. If the patient group wish to meet at an intervening point to discuss a specific matter this is accommodated by the Practice. 4

5 3. Action plan priority areas and implementation Priority area 1 Description of priority area: Survey Results (continue to support Positive results). What actions were taken to address the priority? Ongoing monitoring by management team and use of Patient feedback. Result of actions and impact on patients and carers (including how publicised): The results of the survey have been published by the CSPA and have been put on the Practice website. Current feedback would suggest that results are being maintained. Consequently patients and their carers are finding that visiting the Practice is more enjoyable and less stressful. 5

6 Priority area 2 Description of priority area: Continue with updates to the Practice website. What actions were taken to address the priority? The CSPA is assisting with the review of the Practice website. The aim is to make it less generic and more patient friendly. A larger section will be added to make the CSPA more visible and to support engagement with differing groups. Result of actions and impact on patients and carers (including how publicised): The work is ongoing and is expected to be complete by the end of July Changes are being publicised by the CSPA using their newsletter and via website updates. Once the changes are in place it is hoped that the CPSA will have a much higher profile, so supporting it s efforts to engage with the Patients and ensure they can effectively provide input to the practice. The changes to the website will also result in a much less sterile experience. Consequently they (patients and stakeholders) will then visit the website more often making it a much better communication channel. 6

7 Priority area 3 Description of priority area: Develop online access to the Practices services. What actions were taken to address the priority? The clinical system has been configured to allow online patient access to Book Appointments, Order Repeat Prescriptions (both paper and electronic), Basic access has been provided to the patients medical record. Result of actions and impact on patients and carers (including how publicised): Configuration is now complete. As a result patient s and their carers can now access key services to support their needs, even when the practice is closed. Coupled with the recent introduction of Electronic Prescriptions patients are now able to have a much improved prescription ordering ad collection process. The new services and process are being advertised by the CSPA newsletter, website updates, Posters, and staff interactions. 7

8 Progress on previous years If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s): The CSPA survey was discussed at 3 meetings: 1. With the members of CSPA on 11/02/ The partners on 24/02/ The nursing staff on 25/02/2015 We were delighted to see further improvements on previous surveys. The latest survey shows a solid level of improvement in the feedback from patient s showing the hard work of staff is being appreciated by patients and more importantly improving the service level being received by patients. It is particularly heartening to know that patients have a high degree of trust and confidence in the care being provided by the Practice and that 97.8% would be happy to recommend the Practice to friends and family. Following discussion with the CSPA the question of changes to the Practice s opening times was dropped as a planned action. After careful consideration it was felt by all parties that this no longer seemed to be an important issue. Especially with the extended hours provision being provided by the Practice. This topic can be revisited again, should the question of access times become an issue again in the future. There are now no outstanding items from last year s action plan. 8

9 4. PPG Sign Off Report signed off by PPG: YES/NO Date of sign off: 11/02/2015 Has the report been published on the practice website? YES/NO How has the practice engaged with the PPG: How has the practice made efforts to engage with seldom heard groups in the practice population? Has the practice received patient and carer feedback from a variety of sources? Was the PPG involved in the agreement of priority areas and the resulting action plan? How has the service offered to patients and carers improved as a result of the implementation of the action plan? Do you have any other comments about the PPG or practice in relation to this area of work? The CSPA currently consists of working and retired patients both male and female. The group represents a large number of our patients, we have tried to recruit new members by advertising on our website, in our practice Leaflet and in our newsletters as well as on our Patient Participation Group notice board. Information has also been included on the Practice website to broaden our engagement efforts. As has already been mentioned the Practice uses a variety of communication channels to engage with differing elements of the Practice population. These include but are not confined to , SMS text messaging, Newsletters, face to face meetings. The use of Social media is currently der evaluation by the CSPA. The existing newsletter is being circulated in greater numbers to try and engage with the broader community and other stakeholders. As it was agreed at our meeting in February 2014 that our patient survey was too long last year and may be this was why we struggled to get patients to complete them. The CSPA agreed that we needed to reduce the number of questions. 9

10 In July 2014 we revamped and agreed the questions we should include for this years survey. The results of the survey were reviewed with the CSPA on Wednesday 11 th February The action points for the coming year were agreed at this meeting. Please return this completed report template to the generic box no later than 31 st March No payments will be made to a practice under the terms of this ES if the report is not submitted by 31 st March

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Dr Perkins & Partners Practice Code: L82044 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: St Katherines Surgery Practice Code: M81012 Signed on behalf of practice:

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Whitehall Medical Practice Practice Code: M84004 1. Prerequisite of Enhanced

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Thames Valley Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Forest Health Group (previously known as Balfron Practice &

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Grey Gable Surgery Y03602 Signed on behalf of practice:

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Moorfield House Surgery M81026 Signed on behalf of practice:

More information

Gossops Green Medical

Gossops Green Medical Gossops Green Medical Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name: Gossops Green Medical Practice Code: H82033 Signed on behalf of practice: Helen

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Swanlow Medical Centre Practice Code: N81024 Cheshire, Warrington & Wirral Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Preston Park Surgery Practice Code G81018 Signed on behalf of practice Dr David Supple Date 27 th March

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Harley Grove Medical Centre Practice Code: F84044 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Hertfordshire and South Midlands Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Schedule M Practice Name: Parkfield Medical Centre Practice

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Stillmoor House Medical Practice Practice Code: L82010 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

2014/15 Patient Participation Enhanced Service Reporting

2014/15 Patient Participation Enhanced Service Reporting Practice Name: PLANE TREES GROUP PRACTICE 2014/15 Patient Participation Enhanced Service Reporting 1. Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG) Does the Practice

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Dr Pidsley & Partners, Bridge Surgery Practice Code: M83042 Shropshire and Staffordshire Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Date: 25 th march 2015 Knebworth and Marymead Medical Practice Patient Participation Report 2014/15 Schedule M 1. Prerequisite of Enhanced Service Develop/Maintain

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Friarwood Surgery Practice Code: B87011 West Yorkshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of

More information

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Practice Name: The Calow and Brimington Practice Practice Code: C81649 Signed on behalf of practice: Gary Rigby

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: The Hedges Medical Centre Practice Code: C82100 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: SPITAL SURGERY Practice Code: N85617 Cheshire, Warrington & Wirral Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Stanley Court Surgery Practice Code: N84611 Lancashire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Completed by: Lesley

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Ingleton Avenue Surgery Practice Code: G83024 London Region South London Area Team Complete and return to: nhscb.lon-sth-pcc@nhs.net by no later than 31 March 2015 Signed on behalf of practice:

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: The Barkantine Practice Practice Code: F84747 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on behalf

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Hertfordshire and South Midlands Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Schedule M Practice Name: Dr Fenske and Partners Practice

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Practice Code Ash Vale Health Centre H81013 Signed on behalf of practice Jon Fox Date 30 th March 2015

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Lockswood Surgery Practice Code: J 82174 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Practice Name: Oakenhall Medical Practice Practice Code: C84095 Signed on behalf of practice: Lisa Ellison (Practice

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Charlton Hill Surgery Practice Code: J82025 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Selborne Road Medical Centre Practice Code: C88083 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Cromwell Place Surgery Practice Code: D81030 Cambridgeshire & Peterborough CCG Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Winyates Health Centre Practice Code: M81019 [RBCCG] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Dr Hill and Partners Practice Code: B81042 North Yorkshire and Humber Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: The North London Health Centre Practice Code: F85642 Signed

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Yetminster Health Centre Practice Code: J 81017 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practices are required to submit the patient participation report detailed below. Please submit an electronic version of this report to england.bgswareateamprimarycarebewley@nhs.net

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template [Name] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: St Mary s Road Surgery, Practice Code: Signed on behalf of practice:

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: Marsh Medical Practice Practice Code: C83042 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Eynsham Medical Group Practice Code: K84006 Thames Valley Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Cannington

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: St Francis & Park Surgery Practice Code: J82143 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: DONNEYBROOK MEDICAL CENTRE Practice Code: P89016 NHS Greater Manchester 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Richford Gate Medical Practice Practice Code: E85016 [Name] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Craig Croft Medical Centre Practice Code: M89012 Birmingham, Solihull & The Black Country Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

LOCAL PATIENT PARTICIPATION REPORT

LOCAL PATIENT PARTICIPATION REPORT LOCAL PATIENT PARTICIPATION REPORT Practice Name: Granville Medical Centre Y code: Y00918/ Redbridge 1 Establish a Patient Reference Group (PRG) comprising only of registered patients The table below reflects

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Kings Road Medical Centre Practice Code: E87063 London Region North West Area Team Complete and return to: england.lon-nw-claims@nhs.net by no later than 31 March 2015 Signed on behalf of

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Birmingham Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: TOWER HILL PARTNERSHIP MEDICAL PRACTICE, 433 WALSALL ROAD, PERRY

More information

Patient Participation Reviw 2014-2015

Patient Participation Reviw 2014-2015 Patient Participation Reviw 2014-2015 Practice details: St Michaels Surgery Practice code: L81069 Stage one validate that the patient group is representative Demonstrates that the PRG is representative

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing

More information

Patient Satisfaction Survey Results Report 2013/2014

Patient Satisfaction Survey Results Report 2013/2014 Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting

More information

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA 62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has

More information

London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2016

London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2016 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2016 Practice Name: THE MISSION PRACTICE Practice Code: F84015 Signed on behalf

More information

PATIENT PARTICIPATION DES 2012 to 2013

PATIENT PARTICIPATION DES 2012 to 2013 PATIENT PARTICIPATION DES 2012 to 2013 The New Medical Centre F82021 23 March 2013 Dr Edison, Dr Ola and Dr Akwenuke 264 Brentwood Road Heath Park Romford Essex RM2 5SU Introduction This report summarises

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Bristol Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Nailsea Family Practice L81034 Signed on behalf of

More information

STREATHAM HIGH PRACTICE

STREATHAM HIGH PRACTICE STREATHAM HIGH PRACTICE PRG LOCAL PATIENT PARTICIPATION REPORT & ACTION PLAN (In agreement with Patient Representative Group - PRG) 2013-14 Page 1 of 24 Local Patient Participation Report Contents: Streatham

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practices are required to submit the patient participation report detailed below Practice details: Combe Down Surgery, Bath, BA2 5EG Practice code: L81065

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: GLASTONBURY HEALTH CENTRE Practice Code: L85047 Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

More information

Ifield Medical Practice Local Patient Participation Report

Ifield Medical Practice Local Patient Participation Report Ifield Medical Practice Local Patient Participation Report March 2013 Practice Profile Ifield Medical Practice currently has a list size of just under 10,000 patients with the following profile: Gender

More information

Consultation on Non-Emergency Patient Transport Services

Consultation on Non-Emergency Patient Transport Services Consultation on Non-Emergency Patient Transport Services Cambridgeshire and Peterborough Clinical Commissioning Group wants people, their families and carers to have a say about things that are important

More information

Patient participation - Preparing an action plan for 2015-16

Patient participation - Preparing an action plan for 2015-16 1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large

More information

The Heathville Medical Practice PATIENT PARTICIPATION END OF YEAR REPORT 2012

The Heathville Medical Practice PATIENT PARTICIPATION END OF YEAR REPORT 2012 The Heathville Medical Practice Branch Surgery Dr. R. M. Watkins 5 Heathville Road 38 Warwick Avenue Dr. N. J. Gilbert Gloucester Tuffley Dr. A. Seymour GL1 3DP GLOUCESTER Dr. S. E. Richards Tel: 01452

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 The Practice has two surgeries: Huddersfield Road Surgery at 6 Huddersfield Road, Barnsley. Barugh Green Surgery at 44 Cawthorne

More information

The Hammersmith Surgery - Patient participation Survey year 3. Registered number of patients: 9528. Practice Profile:-

The Hammersmith Surgery - Patient participation Survey year 3. Registered number of patients: 9528. Practice Profile:- The Hammersmith Surgery - Patient participation Survey year 3 Registered number of patients: 9528 Practice Profile:- The practice serves a diverse mix of local residents, some of whom have lived in the

More information

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

Patient survey results and Action Plan 2011-2012

Patient survey results and Action Plan 2011-2012 Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results

More information

VOLUNTEER CLUB LEADER TRAINING APPLICATION / ENROLMENT FORM LA: 1. Full name (given name, surname) 2. Male / Female (please circle) 3.

VOLUNTEER CLUB LEADER TRAINING APPLICATION / ENROLMENT FORM LA: 1. Full name (given name, surname) 2. Male / Female (please circle) 3. VOLUNTEER CLUB LEADER TRAINING APPLICATION / ENROLMENT FORM For SpEC office use only Number: LA: Section 1: Personal Details 1. Full name (given name, surname) 2. Male / Female (please circle) 3. Date

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Surname: Postcode: I can attend each day of the Summer School and all 16 Saturday sessions. I have completed all information in sections A, B, C and D

Surname: Postcode: I can attend each day of the Summer School and all 16 Saturday sessions. I have completed all information in sections A, B, C and D CHOICE Study with the world s leading Social Science institution Summer School: Monday 17 Friday 21 August 2015 16 Saturday Sessions: 19 September 2015 5 March 2016 Deadline Friday 20 March 2015 First

More information

Patient satisfaction survey

Patient satisfaction survey Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is

More information

Somercotes Medical Centre: PPG Survey, 2013-2014.

Somercotes Medical Centre: PPG Survey, 2013-2014. Somercotes Medical Centre: PPG Survey, 2013-2014. Following from the survey conducted last year, it was recognised that there was a clear demand for patient s to have the option to book appointments using

More information

Seymour Medical Practice. Patient Participation Report 2013-14

Seymour Medical Practice. Patient Participation Report 2013-14 Seymour Medical Practice Patient Participation Report 2013-14 Contents Introduction 2012-13 Action Plan Review 2013-14 Survey Formulation and Conduct 2013-14 Survey Results 2013-14 Action Plan The Future

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

Personal Details Surname Surname at birth, if different Any other names by which you have been known

Personal Details Surname Surname at birth, if different Any other names by which you have been known Post applied for: Office Use Only 1 2 3 4 Personal Details Surname Surname at birth, if different Any other names by which you have been known Forenames (in full) Nationality Title (Mr, Mrs, Miss, Ms,

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

GRANVILLE HOUSE MEDICAL CENTRE ANNUAL REPORT 2014/15

GRANVILLE HOUSE MEDICAL CENTRE ANNUAL REPORT 2014/15 GRANVILLE HOUSE MEDICAL CENTRE ANNUAL REPORT 2014/15 Granville House is a long established practice working from a purpose built surgery covering the areas of Adlington, Anderton, Heath Charnock and Rivington.

More information

Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN

Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Birmingham GP SURVEY REPORT Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Contents 1 2 3 4 5 6 7 Foreward & Background The Process Griffins Brook Medical Centre Patients Survey

More information

The CILEx Compensation Fund Claims Application Form

The CILEx Compensation Fund Claims Application Form The CILEx Compensation Fund Claims Application Form Please complete this form to make a claim for a loss you have incurred. When you have filled in the form, please send it to us at: The CILEx Compensation

More information

Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE

Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE Consultation on Proposed Changes to the Non-Residential Social Services Contributions Policy ONLINE CONSULTATION QUESTIONNAIRE Introduction The Council are reviewing our policy about the contributions

More information

he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12

he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 We first started our PPG in April, 2011 by handing slips out on reception asking patients to participate. Our first meeting

More information

Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59

Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 We would be grateful if you would complete this survey regarding the Nurse Practitioner Service at Westcroft. We want

More information

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 - THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14

More information

LOCAL PATIENT PARTICIPATION REPORT. Bishopston Medical Practice

LOCAL PATIENT PARTICIPATION REPORT. Bishopston Medical Practice LOCAL PATIENT PARTICIPATION REPORT Bishopston Medical Practice 1. A description of the profile of the members of the PRG For example the age, sex and ethnicity profile of the Provider s population and

More information

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ Surname: First Name: Date of Birth: NHS Number: / / Mobile Telephone No: Male / Female If you wish to sign up for Vision On-Line services

More information

Hockwell Ring Medical Practice Results, Recommendations and Response

Hockwell Ring Medical Practice Results, Recommendations and Response Results, Recommendations and Response 30 The Green, Luton Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the patient survey results,

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

Manual for the Adult Carer Quality of Life Questionnaire (AC-QoL)

Manual for the Adult Carer Quality of Life Questionnaire (AC-QoL) Manual for the Adult Carer Quality of Life Questionnaire (AC-QoL) Hannah Elwick, Stephen Joseph, Saul Becker & Fiona Becker This manual is intended to provide researchers and practitioners in the field

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

Patient Participation Directed Enhanced Service 2012/13

Patient Participation Directed Enhanced Service 2012/13 Patient Participation Directed Enhanced Service 2012/13 Abbey View Medical Centre Report This report summarises the work that the Abbey View Patient Reference Group has undertaken during the last 12 months.

More information

Year 12 Young Persons University 2015 Residential Summer School Programme

Year 12 Young Persons University 2015 Residential Summer School Programme Year Young Persons University 2015 Residential Summer School Programme Application Form There are three sections to this application form: Section 1: To be completed by the applicant Please complete all

More information

Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012

Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012 Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012 Overview This report sets out the work undertaken by the Patient Representative Group (PRG) and the practice in the last 12 months. The PRG developed

More information

Please refer to the job description and person specification (on the recruitment page on our website) before applying for this role

Please refer to the job description and person specification (on the recruitment page on our website) before applying for this role Please complete the application form below and return it to: Mrs Helen Dowling, Unit 29, Basepoint Evesham, Crab Apple Way, Evesham, Worcestershire WR11 1GP by no later than the closing date of Friday

More information

Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES

Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES Handsworth Medical Practice Patient Participation Group Report 2013/14 Patient Participation DES Table of Contents How the patient groups were set up 3 Group diversity information on PPG and Virtual PRG

More information