Staying Agile in Disruptive Times. Rory Duncan 451 Research

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1 Staying Agile in Disruptive Times Rory Duncan 451 Research

2 In this session 1. Top 5 disruptive challenges for Enterprise IT 2. Tactics for staying agile 3. Examples 2

3 Top 5 Disruptive Challenges

4 #1: The Universe of IT is expanding Applications Data Sets Cloud Delivery

5 #2: Spending on Shadow IT is increasing Perception Reality Yes, it s a significant amount of spending 14% Yes, but it s typically just a skunk works operation 44% No 42% 5

6 #3: Data protection, privacy and security are hard to separate

7 #4: Service delivery models are consolidating 1. Lines between managed hosting, dedicated hosting, co-location and cloud blurring. 2. Service providers are bundling technology and services together. 3. Abstraction of the technology products vs. the services offered on top of those infrastructures/platforms.

8 mirroring the Hyper-convergence of servers, storage and networking Software-defined Storage Server & Desktop Virtualization Cloud-based infrastructure Integrated Compute + Storage Software defined (and scalable) datacentres 8

9 #5: The Internet-of-Things is creating billions of connected devices 9

10 Adoption is being driven by cost, tools & demand factors Falling Costs Improving Tools Market forces Edge computing Bandwidth Cloud Middleware Analytics Market education Competition Government 10

11 Tactics for Staying Agile

12 Some challenges appear straightforward 12

13 but actually require creativity, adaptability and agility in equal measure 13

14 #1: Avoid making sudden tactical responses to hybrid IT modernization Q. Is urgency dictating action? 1. Craft projects within the context of business needs and the overall strategic objectives 2. Assess benefits of cloud, mobile and social computing 3. Make use of EAM tools & data from IT planning and management systems Result: mitigate risk and assure the successful outcome of each modernization project.

15 #2: Use private cloud to gain more control over hybrid IT Integrate Legacy Consider existing resources! Match private cloud infrastructure and related management, automation and other technologies and needs with existing infrastructure, investment, people and suppliers Public Cloud Model Maintain the flexibility of public cloud models in your private deployments Give developers, productivity teams, lines of business and others a public cloud experience on private cloud infrastructure that is under the control of the organization. Cloud management Single pane of glass - integrated suite of hybrid integration and management services. leverage early and existing cloud efforts and deployments by seeking integrated pieces and vendors when moving up the stack. 15

16 #3: put in place a data governance & protection strategy Audit of data assets (inside & out) Analyze risk & exposure (compliance / legal) Assess roles and skill sets Reviewable Procedures tied to performance 16

17 #4: Include containers as part of automation & delivery strategy Prove its use maximise across software delivery cycle Containers Automation Address security, data, SLA & compliance Target smaller, newer and limited applications. Swift response to application deployment 17

18 #5: Move into DevOps gradually: agility & responsiveness will follow Start with some specific applications and projects Participate in DevOps projects, events and communities. Involve company leadership from the start = helps avoid shadow IT Leverage existing suppliers Consider other stakeholders: not just developers & IT Ops 18

19 UK Examples

20 Example #1: glh Hotels Hotel Owner/Operator Leases/manages 17 Hotels (5000 rooms) in London Challenge: differentiation, intense competition Action: real-time data analytics Choose Your Room Result: Enhanced customer experience 20

21 Example #2: Omnifone B2B streaming music platform provider Challenge: Cost of operations + limit of service provision Action: moved away from owned or leased datacenter space Benefits: increased performance & service availability 21

22 Example #3: City Law Firm Fast growth, multiple practice areas Challenge: compliance requirements; new demands; prioritisation Action: hybrid IT service model Benefits: higher stakeholder satisfaction ratings + happier IT staff 22

23 Thank You! Rory Duncan

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