Mt San Jacinto College Information Technology Tactical Plan

Transcription

1 Mt San Jacinto College Information Technology Tactical Plan Brian Orlauski Associate Dean, Information Technology Mt. San Jacinto Community College District

2 TABLE OF CONTENTS TABLE OF CONTENTS... 1 SECTION DOCUMENT CHANGE LOG... 3 SECTION EXECUTIVE SUMMARY... 4 SECTION 3.0 INSTITUTIONAL CULTURE OF PLANNING... 4 SECTION INFORMATION TECHNOLOGY MISSION... 5 SECTION PROGRAM LEARNING OUTCOMES... 5 SECTION INFORMATION TECHNOLOGY GOALS... 5 SECTION INFORMATION TECHNOLOGY MEASURABLE OUTCOMES... 6 SECTION INFORMATION TECHNOLOGY RESOURCE ALLOCATION PRIORITIZATIONS... 6 SECTION STAFFING RESOURCES... 7 SECTION FUNDING RESOURCES... 7 SECTION INITIATIVES... 9 Section 11.1 POLICIES... 9 Section PROCEDURES Section SUPPORT STRUCTURE Section STAFF DEVELOPMENT Section NETWORK INFRASTRUCTURE Section SERVER INFRASTRUCTURE

3 Section ENTERPRISE SOFTWARE DATATEL COLLEAGUE Section ENTERPRISE SOFTWARE Document Management and Imaging Section ENTERPRISE SOFTWARE SirsiDynix Unicorn Library Software Section ENTERPRISE SOFTWARE Identity Management Domain Deployment Section THIRD PARTY SOFTWARE HR Applicant Tracking Section THIRD PARTY SOFTWARE Class Climate Section THIRD PARTY SOFTWARE Elumen Section THIRD PARTY SOFTWARE Instructional Program Review Section TELEPHONY Section DESKTOP HARDWARE Section DESKTOP SOFTWARE Section WEB ARCHITECTURE Section MANDATED REPORTING Section DISASTER RECOVERY & EMERGENCY PREPAREDNESS SECTION 12.0 GANTT CHART SECTION 13.0 CONCLUSION SECTION REFERENCES

4 Section Document Change Log Document Version User Role Date Notes Version Brian Orlauski AD Info Tech 08/05/2011 Initial Document Creation Version Brian Orlauski AD Info Tech 08/30/2011 Updating descriptions of projects Version Brian Orlauski AD Info Tech 09/14/2011 Completion of first draft. Submit to VP Version Brian Orlauski AD Info Tech 09/19/2011 Completion of second draft. Submit to VP for approval by Executive Cabinet Version Brian Orlauski AD Info Tech 09/27/2011 Approved by Executive Cabinet 3

5 Section Executive Summary The MSJC Information Technology Tactical Plan for will serve as the roadmap for resource allocation for the Information Technology Department during the academic year. Utilizing MSJC s integrated planning model, this Tactical Plan draws inputs from MSJC s Strategic Plan, MSJC s Technology Master Plan, and Information Technology s Program Review in order to determine district priorities and allocate resources for the MSJC Information Technology department. Additionally, in the Information Technology Tactical Plan, considerations are made for the staff, financial, and system resources required for the sustainability of currently supported systems and processes. The Information Technology Tactical Plan is an aggressive one year plan that shall be challenging to implement. Staff, financial, and physical resources will be allocated toward identified initiatives based on prioritization, availability of implementation resources, and availability of sustainability resources. The sixty-one (61) projects contained within the Information Technology Tactical Plan does estimate an over-allocation of approximately 1,400 staff hours towards project implementation. Information Technology will seek to implement internal and external initiatives in order streamline processes and eliminate redundant staff processing in order to mitigate a portion of this over-allocation. Section 3.0 Institutional Culture of Planning Mt San Jacinto College is a student success focused planning institution that has developed and actively practices a data centered approach to continuous improvement. In the spring of 2011, the Technology Master Plan (TMP) was authored by the Information, Communications and Technology Committee (ICTC) to provide a long term technological vision for MSJC. In support of the Educational Master Plan, the Technology Master Plan advises of resource allocation recommendations for the sustainability of currently implemented technology, as well as, the innovative technologies required to meet the needs of the college community. Additionally, in the summer of 2011, the district Strategic Plan was authored to set the following institutional priorities: Student Success Fiscally Sound Position Systematic Planning and Assessment Institutional Pride and Organizational Culture Community Partnerships and Service The Information Technology Tactical Plan (ITTP) shall be the implementation plan to meet the administrative technology needs for Mt San Jacinto College over the academic year. The goals and initiatives outlined ITTP support five specific categories: 4

6 MSJC s Strategic Plan MSJC s Technology Master Plan Information Technology Program Learning Outcomes Technology Regulatory and External Mandates By developing, adopting, and publishing a Tactical Plan, MSJC s Information Technology department seeks to provide transparency to the financial, system, and staffing resource allocation related to the Information Technology department for the academic year. Section Information Technology Mission It is the mission of the Information Technology Department to provide an institutional computing environment that manages and maintains accurate, reliable, and efficient technology services for the success of the college community. Section Program Learning Outcomes The IT department will provide a technology infrastructure that is conducive to student learning and district operations, by providing an institutional computing environment that is robust, reliable, secure, and adaptive to the expanding requirement for remote services. The department will continually assess the infrastructure and provide recommendations to maintain currency in the institutional technology needs. The IT department staff will maintain proficiency in the hardware and software deployed at the institution, applicable to their role at MSJC. The IT department will recommend and support the software needed for student, faculty and staff communications and operations. (Note, in direct support of ILO #1 regarding Communication ) Section Information Technology Goals Improve Information Technology Staff Efficiency Improve District Support Structure for Students, Faculty, and Staff Improve Transparency of Technology Policies and Procedures Improve Student, Faculty, Staff, Administrative Access to Systems 5

7 Section Information Technology Measurable Outcomes 1. Publish and distribute a Information Technology Tactical Plan 2. Decrease number of helpdesk calls by 5% 3. Decrease number of hours required to manage system backups by 25% 4. Decrease time to provision web based student accounts by 33% 5. Document formal Information Technology Service Level Agreement (SLA) 6. Implement Print Management Solution 7. Successfully submit initial Gainful Employment mandated report 8. Publish web architecture vision within Technology Master Plan 9. Complete and document departmental program review 10. In collaboration with the Research department, develop 15 web based reports 11. Improve department initiated student communication executing two classes on utilizing communications management Section Information Technology Resource Allocation Prioritizations Information Technology shall allocate staff, physical, and financial resources for the fiscal year according to the following prioritizations: 1. Regulatory Mandates 2. Tier 1 System and Support 3. Disaster Recovery and Preparation 4. End User Support 5. Tier 2 System and Support 6. Staff Development 7. New Initiatives and Expanded Service Supported by the Institutional Strategic Plan 8. New Initiatives and Expanded Service Supported by the Technology Master Plan 9. Tier 3 System and Support 10. New Initiatives outside MSJC s Integrated Planning Model 6

8 Section Staffing Resources The following table represents an estimation of staffing allocation available towards Information Technology. As of August 2011, the Information Technology department consists of the following staffing members: Number of Staff Position Annual Staff Hours Available Est Time Sustaining Current Processes Percent Hours Est Hrs Available for New Initiatives A 1 Associate Dean % B 1 Administrative Associate % C 2 Network Supervisor % D 1 Supervisor of Computer % Applications E 2 Computer Technician III % F 3 Computer Technician II % G 3 Senior Programmer Analysts (permanent) % H 1 Senior Programmer Analysts (6 month % temporary) Total Capacities 14 24,920 18,912 6,006 Initiative Hours 7,415 Section Funding Resources Funding for Information Technology initiatives are derived from base Information Technology budget, an annual Technology Reserve, categorical funding, and grant funding. MSJC has budgeted an annual technology reserve to fund the sustainability of technologies for the administrative including network architecture, server architecture, disaster recovery, desktop recapitalization, and telephony. In the academic year, a portion of the technology reserve was utilized for the recapitalization of hardware for MSJC s student information system, Datatel Colleague, as part of a five year hardware lease agreement. Additionally, MSJC utilized similar financing terms to recapitalize the aged VOIP telephony system which has historically provided for reliable district communications. For the academic year, MSJC s Information Technology department will continue to proactively recapitalize utilized 7

9 technologies. The following is a list of initiatives that require funding for the academic year: Priority Funding Source Phone System Routers Helpdesk Software Licensing Web Reporting Solution Web Architecture / Identity Management Software Desktop Recapitalization Library System Upgrade and Migration MVC Firewall and Network Gateway The pending implementation of MSJC s VOIP phone system requires two additional components not previously purchased. Each main campus requires an additional router at a cost of $ a piece MSJC s integrated planning model requires additional integration of the Research, Instructional Technology, and Information Technology Departments. Additional software licenses are required to integrate the support of these departments to create a more seamless support model for students and faculty. In support of student and faculty success, a secure self-service web based reporting solution to provide on-demand data for faculty, staff, and administrators. In support of student and faculty success, a secure self-service password reset function shall be implemented as part of a robust identity management solution. Faculty, Staff, and Administrators in Student functionality shall be in This solution will assist in providing a stronger and seamless integration of the student networks and web based systems. The district has approximately 125 desktop computers utilized by faculty and staff that are not capable of reasonably supporting district supplied software. MSJC Information Technology intends to replace a minimum of 100 of these obsolete desktops. In support of student success, the MSJC Library software and hardware requires a system recapitalization and major software update in order to maintain vendor support. As part of this system update, the Library system shall be migrated to a district standardized database and operating system, as well, a high availability architecture. In support of student and faculty success, provide an architecture for access to web based administrative services located on the MVC campus. This service will contribute to a high availability architecture for web based services and provide redundancy for web services in cases of localized system outages. IT Base Budget IT and ITS base budgets Financial Aid BFAP Funding IT Technology Reserve IT Technology Reserve Library Base Budget and IT Base Budget IT Technology Reserve Estimated Cost $10,000 One-Time (Five year lifecycle) $5000 Initial Year $800 Annual Maintenance $20,500 Initial Year $5000 Annual Maintenance $5000 Annual $130,000 Total $27,000 Annual (Five Years) $20,000 One Time $25,000 Initial Year $5,500 Annual Maintenance 8

10 Section Initiatives Initiatives are new policies, processes, or procedures that Information Technology intends to design and/or implement, in many cases, in cooperation with an administrative sponsor, during the academic year. Section 11.1 POLICIES AP - Retention Policy Update Policy Staff Hours IT IT 15 Hours TBD TBD TBD Start Date 2/2012 Expected 6/2012 Updated and approved AP related to Retention by ICTC This shared governance assignment is designed to clarify the retention policy and improve the efficiency of staff in the management of storage resources. This policy will be proposed to ICTC and enforced by Information Technology pending approval by ICTC and College Council Justification Strategic Plan Goal #5, Strategic Plan Goal #7 Dependencies Shared Governance ICTC deliverable of AP Staff Resource Associate Dean IT, Network Supervisor, Tech III Virtual Resources Committee Charge Planning Staff Hours IT IT 5 Hours TBD 5 Hours TBD Start Date 10/2011 Expected 1/2012 Approved College Council shared committee charge for Virtual Resources Committee Develop charge and membership for shared governance Virtual Resources Committee responsible for the oversight of MSJC s web architecture, functionality, policies, support, and standards. Justification Strategic Plan Goal #3 Dependencies Shared Governance approval Staff Resource Associate Dean IT AP - District Cell Phones Policy 9

11 Staff Hours IT IT 15 Hours 10 Hours 20 0 Start Date 9/2011 Expected 2/2012 Updated and approved AP related to District Cell Phones by ICTC This shared governance assignment is designed to restructure the cell phone policy to reduce district costs and remove the inconvenience of staff to carry multiple cells phones for personal and professional use. Justification Strategic Plan Goal #5 Dependencies Shared Governance ICTC deliverable of AP Staff Resource Associate Dean IT, Network Supervisor, Tech III AP - Acceptable Use Policy Policy Staff Hours IT IT 15 Hours 10 Hours 10 0 Start Date 2/2012 Expected 6/2012 Updated and approved AP related to Acceptable Use by ICTC This shared governance assignment is designed to clarify the Acceptable Use Policy for staff, faculty, students, and administration in regards to the acceptable use of district supplied technical services and resources. Justification Strategic Plan Goal #8 Dependencies Shared Governance ICTC deliverable of AP Staff Resource Associate Dean IT, Supervisor of Computer Applications, Tech III AP - Tablets and Peripherals Policy Staff Hours IT IT 15 Hours 10 Hours 10 0 Start Date 1/2012 Expected 5/2012 AP for district purchase, subscriptions, software purchases, and support of tablets and peripherals. This shared governance assignment is designed to produce a policy for tablets and peripheral devices that documents district policy as to the purchasing, support, and acceptable use of peripheral technical devices. 10

12 Justification IT Goal #3 Dependencies Shared Governance ICTC deliverable of AP Staff Resource Associate Dean IT, Network Supervisor, Tech III AP - Web Account Creation/Retention/Deletion Policy Staff Hours IT IT 15 Hours 10 Hours 10 0 Start Date 12/2011 Expected 5/2012 Completion Date AP for student/staff/faculty/administrator web account creation and retention This shared governance assignment is designed to document the creation and retention policy of Mt San Jacinto College s web based faculty, staff, administration, and student accounts within MSJC s web architecture as an incremental step towards the long range goal of an integrated identity management web architecture. Justification Strategic Plan Goal #3 Dependencies Shared Governance ICTC deliverable of AP IT Staff Resource Associate Dean IT, Supervisor of Computer Applications, Senior Programmer Analyst Section PROCEDURES Project Prioritization Rubric Planning Staff Hours IT IT 40 Hours 20 Hours Start Date 9/2011 Expected 2/2012 Documented Project Prioritization Rubric and initiative approval workflow. This shared governance assignment is designed deliver a project prioritization rubric to objectively quantify alignment of a proposed initiative with the integrated planning model of MSJC. This project has been identified as a goal for the Physical Resources Committee Justification Accreditation recommendation, Strategic Plan Goal #6 Dependencies Shared Governance IPC deliverable of adopted rubric IT Staff Resource Associate Dean IT 11

13 Total Cost of Ownership Model Planning Staff Hours IT IT 80 Hours 40 Hours TBD TBD Start Date 10/2011 Expected 2/2012 Documented TCO Statement and Model. This shared governance assignment is designed deliver a Total Cost of Ownership definition and model for initiative and procedural sustainability. Information Technology shall actively participate in this planning initiative as a resource for the Physical Resources Shared Governance Committee. Justification Accreditation recommendation, Strategic Plan Goal #6 Dependencies Shared Governance Physical Resources Committee approval of TCO Model IT Staff Resource Associate Dean IT, Network Supervisor (2), Supervisor Computer Applications Centralized Project Management Initiative Planning Staff Hours IT IT 10 Hours 10 Hours 0 0 Start Date 3/2012 Expected 6/2012 Addition of project management content in the Technology Master Plan This initiative shall be an advocacy of a centralized project clearinghouse and project management team within the MSJC department of Institutional Effectiveness. This initiative shall advocate for a standardized project management methodology. Justification Strategic Plan Goal #6 Dependencies Shared Governance ICTC deliverable of Technology Master Plan update Staff Resource Associate Dean IT, Network Supervisor, Supervisor Computer Applications Information Technology and Research Collaborative Work Order System Procedure Financial Cost $500.00, Ongoing $80.00 (Funded by Research) Staff Hours IT IT 4 Hours 1 Hours 1 1 Start Date 8/2011 Expected 10/

14 Single Numara Track-it license for research, installed Track-It instance on Research Director s desktop, category and priorities defined for research work orders. In support of 2011 Strategic Plan Goal 6, the Information Technology and Research departments shall utilize the same work order management system in an effort to better collaborate and minimize time to delivery for district data requests. Justification Strategic Goal 6 Dependencies Budget Staff Resource Associate Dean IT, Network Supervisor, Helpdesk Section SUPPORT STRUCTURE Instructional Technology Services & Information Technology Helpdesk Consolidation Support Structure Financial Cost $ , Ongoing $ Staff Hours IT IT 30 Hours 50 Hours Start Date 9/2011 Expected 1/2012 Single contact number/ /website for end user level 1 technology support. This efficiency project is designed to consolidate and streamline the support contacts for Information Technology and Instructional Technology Services technical support utilized by students, faculty, administrators, and staff. Justification IT Goals #3, Strategic Plan Goal #3 Dependencies IT/ITS collaboration, Funding of increased helpdesk software licensing, Service Level Agreement Staff Resource Associate Dean IT, Network Supervisor, Supervisor Computer Applications, Tech II Reaffirm CAST Module Leader Support Team Staff Hours IT IT 15 Hours 10 Hours 10 0 Start Date 9/2011 Expected 6/ podcast by Associate Dean of IT, 1 powerpoint presentation to Dean s Council Effective utilization of enterprise technologies require continuously updated system knowledge and the ability of users to match department policies and procedures to delivered system functionality. The CAST team for MSJC is charged to meet this function; however, improved administrative empowerment of the team can significantly increase the effective utilization of the Datatel Colleague software. Justification Technology Master Plan, Strategic Plan Goal #3, Strategic Plan Goal #7 13

15 Dependencies Staff Resource Administrative Support Associate Dean IT, Supervisor Computer Applications Information Technology Service Level Agreement Support Structure Staff Hours IT IT 60 Hours 10 Hours 0 0 Start Date 11/2011 Expected 5/2012 Documented and published Service Level Agreement adopted by Shared Governance (version 1) This project shall produce a deliverable of a documented Service Level Agreement that clearly indicates the expectations of response times for technical issues that are reported to the Information Technology support staff, including the IT Helpdesk. Additionally, this project shall provide transparency of support processes for faculty and students seeking support for MSJC web services. Justification Technology Master Plan, Strategic Plan Goal #7, IT Goal #3 Dependencies Approval by ICTC Staff Resource Associate Dean IT, Network Supervisor, Supervisor Computer Applications, Tech II Online Tutorials and Frequently Asked Questions Initiative Staff Hours IT IT 35 Hours 100 Hours Start Date 12/2011 Expected Ongoing 10 web tutorials and 1 consolidated faq webpage by 5/2012 In support of the Strategic Plan, this project will define standardized web tutorial formats, expectations for online process documentation, and produce deliverables for student and faculty web based tutorials. Justification IT Goal #1, IT Goal #3, Strategic Plan Goal #3, Strategic Plan Goal #7 Dependencies Delivered Service Level Agreement, Standardized tutorial platform Staff Resource Associate Dean IT, Supervisor Computer Applications, Network Supervisor, Tech II (2), Senior Programmer Analyst Documented On Call Support Schedule 14

16 Support Structure Staff Hours IT IT 5 Hours TBD 0 0 Start Date 10/2011 Expected 11/2011 Internally documented on call schedule and response expectations for system interruptions In support of student and faculty success, Information Technology will document a formal on-call schedule to respond to system anomalies and outages. Currently, system monitoring communication software contacts a number of IT staff members without a formal chain of responsibility. A documented on-call schedule will document expectations for staff response to system outages. Justification IT Goals #1, Strategic Plan Goal #7 Dependencies Human Resources policy Staff Resource Associate Dean IT, Network Supervisor (2), Supervisor Computer Applications Section STAFF DEVELOPMENT Staff Development initiatives are designed to improve the efficiency of Information Technology staff in meeting the implied or stated expectations of MSJC constituents. Staff Annual Goal Development Staff Development Staff Hours IT IT 15 Hours 10 Hours 0 0 Start Date 7/2011 Expected 10/2011 Documented staff goals aligned with the Executive Cabinet approved IT Tactical Plan A staff annual goal development and assessment process shall be implemented in an effort to align the development of Information Technology staff job skills with planned project initiatives identified in the strategic and technology master plans. This initiative shall inform staff of planned projects and sustain a process in which short term and long term staff goals, related to the development of job skills, are objectively evaluated as to the proficiency required to meet the technical requirements of pending implemented technologies. Justification IT Goals #1 and #3, Strategic Plan Goal #8 Dependencies EC approval of IT Tactical Plan Staff Resource All Information Technology Team Members Information Technology Staff Training Staff Development 15

17 Staff Hours IT IT 15 Hours 720 Hours 0 0 Start Date 8/2011 Expected 6/2012 Staff shall spend four hours each month in self-initiated training to meet pre-approved job skill development goals. Two improved or new job skills for each IT employee per year. In support of long term student and faculty success, Information Technology shall implement a formal IT staff training plan to continuously update specifically identified job skills aligned with staff professional goals in order to increase long term staff efficiency in implementing and sustaining district technologies. Justification IT Goals #1 and #3 Dependencies None Staff Resource Associate Dean IT, Supervisor Computer Applications, Network Supervisor (2) Staff Physical Location Consolidation Staff Development Financial Cost TBD Staff Hours IT IT 50 Hours 0 Hours 10 0 Start Date 12/2011 Expected 4/2012 Staff will be located in one building at SJC and one building at MVC In an effort to improve IT staff collaboration and efficiency, IT will consolidate staff physical working locations from two segmented locations at MVC and two segmented locations at SJC, and move staff to a single location at each campus. Justification IT Goal #1, Strategic Plan Goal #7 Dependencies Funding, Facilities Staff Resource All Information Technology Team Members Staff Shared Governance Participation Staff Development Staff Hours IT IT 1 Hours 120 Hours 10 0 Start Date 9/2011 Expected Ongoing Minimum of five Information Technology team members as voting members on Shared Governance Committees In support of the Strategic Plan goal of Institutional Pride and Organizational Culture, 16

18 Information Technology seeks to empower team members to take leadership roles at MSJC. As part of this staff development, Information Technology shall recommend/maintain a minimum of five IT team members for shared governance voting membership. Justification Strategic Plan Goal #7 Dependencies Shared Governance staff participation approval Staff Resource All Information Technology Team Members Section NETWORK INFRASTRUCTURE MSJC Police Dispatch Migration Initiative Financial Cost TBD (Funded by MSJC police department) Staff Hours IT IT 150 Hours TBD TBD TBD Start Date 9/2011 Expected 1/2012 s Isolated VPN and VLAN for MSJC police department dispatch. of segmented T1 communications line for MSJC police electronic communications. Functional use of radio tower. In support of district security and student success, the Information Technology department will implement the network and communications infrastructure required for the MSJC police department to migrate the police dispatch functionality. Justification Dependencies Defined specifications, funding Staff Resource Network Supervisor, Tech III MVC Firewall Initiative Financial Cost $25,000 (initial year purchase) Staff Hours IT IT 250 Hours 100 TBD TBD Start Date 12/2011 Expected 6/2012 s MVC network gateway for administrative web services, include Institutional Website, EagleAdvisor, , and Blackboard In support of district security and student success, the Information Technology department will implement a network gateway at the MVC campus for redundant access for web services. This initiative will also for the sustainability of specific web services and communication tools during localized network outages at the SJC campus. Justification Technology Master Plan, Strategic Plan Goal #7 Dependencies Funding, Network firewall, Network outage for migration Staff Resource Network Supervisor, Tech III 17

19 MVC Classroom I Deployment Initiative Financial Cost TBD within Group II allocation Staff Hours IT IT 200 Hours TBD 0 0 Start Date TBD Expected 8/2012 In support of student success, implementation of a functional network in Classroom I and desktop installations for Faculty offices The MVC Classroom I building require network, video, conference call, server, and desktop infrastructure implementations once building construction is complete. Justification Dependencies Funding, Building Completion Staff Resource Network Supervisor, Tech III, Tech II Section SERVER INFRASTRUCTURE Server Recapitalization/Virtualization Financial Cost $80,000 Staff Hours IT IT 300 Hours 0 Hours 0 0 Start Date 7/2011 Expected 6/2012 s Implement vendor supported virtualization architectures at SJC, MVC, and TEC. Migrate EagleAdvisor, Hershey Singularity, Student Active Directory, SarsAlert,SarsGrid, SirsiDynix Unicorn, and Sharepoint to virtualized environments on supported hardware. This project focuses on improving system sustainability, cost savings, staff efficiency, system high availability, and disaster recovery through the utilization of system virtualization at each site. Justification IT Goals #1, Strategic Plan Goal #5, Strategic Plan Goal #6 Dependencies Stakeholder participation in testing, System migration downtimes Staff Resource Network Supervisor (2), Supervisor Computer Applications, Tech III (2), Senior Programmer Analyst (4) System Site Redundancy Initiative (using previously purchased resources) Staff Hours IT IT 18

20 300 Hours 10 Hours 10 0 Start Date 7/2011 Expected 6/2012 By June 2012, five enterprise systems shall have limited site redundancy In support of student and faculty access, Information Technology shall continue site redundancy implementations of enterprise systems to sustain technological services in cases of localized disasters. Justification Technology Master Plan, Strategic Plan Goal #7 Dependencies Funding, Electrical Resources, Space Resources Staff Resource Network Supervisor (2), Supervisor Computer Applications, Senior Programmer Analyst (4), Tech III (2) Server Standardized Patching Schedule Staff Hours IT Implemenk5tation IT 100 Hours 200 Hours Start Date 9/2011 Expected 6/2012 Delivery Documented schedule of planned system patching for the academic year. Automated system patching for a minimum of five servers. This shared governance assignment is designed to document the server and systems patching schedule required for systems sustainability. In an effort of providing transparent communications, a system patching schedule shall be documented with planned outage dates. Additionally, Information Technology shall implement automated patching on an additional five servers by June Justification IT Goal #1, Strategic Plan Goal #5, Strategic Plan Goal #7 Dependencies Standardized server operating environments Staff Resource Associate Dean IT, Network Supervisor (2), Supervisor Computer Applications Section ENTERPRISE SOFTWARE DATATEL COLLEAGUE Datatel Hardware and Operating System Migration HPUX to RHEL Financial Cost $220,000 (previously encumbered) Staff Hours IT IT 450 Hours 1800 Hours 700 TBD Start Date 7/2011 Expected 11/

21 Reliable Datatel migration to new vendor supported hardware/operating system, Decrease time to provision student blackboard accounts by 33% Vendor support of the current Datatel Colleague hardware and operating system expire November 30, Information Technology, EC and BOT approval, has purchased new hardware and operating system licensing. MSJC will migrate Datatel Colleague from HPUX to Redhat Enterprise Linux in order to benefit from a lower total cost of ownership. Justification Technology Master Plan, Strategic Plan Goal #3 Dependencies Stakeholder participation, project prioritization Staff Resource Associate Dean IT, Supervisor Computer Applications, Network Supervisor, Tech III, Senior Programmer Analyst (4) Admissions XAP CCCApply Interface Enhancements Mandate (State) Staff Hours IT IT 150 Hours 20 Hours Start Date 9/2011 Expected 11/2011 Accurate import of MIS SG data elements, declared academic programs, previously attended institutions In support of student access and state mandates, the CCCApply and Datatel Colleague data integration software shall be re-developed to accurately and reliably upload student admissions applications while minimizing manual processing. Recent mandates for state MIS reporting require changes to the data interface for CCCApply in order to capture required reporting data. Justification Mandate Dependencies Enrollment Service participation Staff Resource Senior Programmer Analyst (2) Instruction Census Roster Workflow Enhancements Mandate (State) Staff Hours IT IT 60 Hours 10 Hours 30 TBD Start Date 9/2011 Expected 2/2012 Documented and automated communications plan for census roster workflow The census roster project is designed to increase the percentage of census rosters submitted by the state mandated deadlines. The project will primarily focus on improving the effectiveness of communication, as well as, identify and mitigating workflow challenges Justification Mandate Dependencies Instruction, Enrollment Services, and Faculty participation, Communications Management 20

22 Staff Resource Module Leader Associate Dean IT, Senior Programmer Analyst California Enrollment Fee Increase Mandate (State) Staff Hours IT IT 50 Hours 0 Hours 50 TBD Start Date 12/2011 Expected 2/2012 Registration rate tables updated for billing, Communications plan, Rebilling strategy, Dreg Strategy State revenue intakes will likely trigger a rise in the California Enrollment Fee (CEF) in January of This increase will require a change to the registration rate tables, a communication plan, rebilling of previously enrolled Spring 2012 students, and a change to the hold/refund/cotop processes. Justification Mandate Dependencies State mandate, Enrollment Services and Business Services participation, Communications Management Module Leader Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst Financial Aid R2T4 Workflow Enhancements Mandate Staff Hours IT IT 45 Hours 20 Hours TBD TBD Start Date 7/2011 Expected 1/2012 Documented procedural workflow and timeline for R2T4 processing. Developed formatted reports and queries utilized for R2T4 processing by Financial Aid and Business Services. Federal mandates for Title IV student financial aid require specific deadlines for the return of student aid funds in cases in which the student completely drops or reduces enrollment. MSJC received an audit finding regarding this workflow that requires changes to data gathering and processing. Information Technology shall support the changes advised by Financial Aid and Business Services. Justification Mandate Dependencies Business Services, Financial Aid Staff Resource Associate Dean IT, Senior Programmer Analyst 21

23 Instruction/HR/Business Services Faculty Load Sheets Development Initiative Staff Hours IT IT 100 Hours 40 Hours TBD TBD Start Date 11/2011 Expected 3/2012 Streamlined Faculty Load Sheet workflow to improve accuracy and efficiency for HR, Instruction, Payroll This procedural initiative is sponsored by Administrators in Business Services, HR, and Instruction. The initiative is designed to improve the efficiency of processing faculty load sheets and decrease the overhead of manual processing for faculty payroll processing. Justification Strategic Plan Goal #6 Dependencies HR, Instruction, Business Services participation and standardization of data entry Staff Resource Supervisor Computer Applications, Senior Programmer Analyst General Password Management Enhancements Mandate (State) Staff Hours IT IT 70 Hours 50 Hours 5 10 Start Date 8/2011 Expected 1/2012 New web based password reset for Blackboard and EagleAdvisor In support of student success, this project will implement a new web based password reset workflow that sends a random password to the district supplied student or faculty account. This will improve security by removing the ability of individuals to reset a password by simply knowing an SSN and birth date of another individual. This project will require enhanced data integration to be developed between MSJC s Exchange mail system and the Datatel Colleague Student Information System. Justification Mandate Dependencies None Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst, Tech III Business Services 1098T Online Request and Receipt of Tax Documents Mandate (Federal) Staff Hours IT IT 22

24 40 Hours 15 Hours TBD TBD Start Date 10/2011 Expected 3/2012 EagleAdvisor screen to allow students to opt in/out of online receipt of 1098T tax documents. IRS regulations require recipients of electronic 1098T tax documents to have an option to opt in/out of receiving a hardcopy of the 1098T tax document. This project will implement a workflow in which MSJC provides an EagleAdvisor web form to allow the student to opt in/out of receiving a electronic version of the 1098T. Additionally, MSJC will need to implement hardcopy stylesheet printing of 1098T documents. Justification Mandate Dependencies Business Services Staff Resource Supervisor Computer Applications, Helpdesk CAST Implement Datatel Colleague Web-Based User Interface (system costs previously encumbered as part of the Datatel Colleague HPUX to RHEL migration) Staff Hours IT IT 170 Hours 80 Hours Start Date 9/2011 Expected 1/2012 of site wide web user interface for Datatel Colleague and retention of vendor support Datatel is requiring a system architecture enhancement to migrate to a new web based user interface for the Datatel Colleague Student Information System. MSJC must implement this new functionality in order to maintain vendor support for the Colleague implementation at MSJC. Justification Required for retention of vendor system support Dependencies Stakeholder participation, user training, user testing Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst (4), Tech III, Helpdesk Business Services Implement Datatel Colleague E-Commerce 4.x Mandate (PCI-DSS) (system costs previously encumbered as part of the Datatel Colleague HPUX to RHEL migration) Staff Hours IT IT 160 Hours 70 Hours 40 TBD Start Date 8/2011 Expected 10/

25 Justification Dependencies Staff Resource Credit card processing server, retention of credit card processing, PCI-DSS compliance Increasingly stringent PCI compliance mandates have led Datatel to decide to outsource credit card data collection, that is used for processing credit card transactions, outside of Colleague and EagleAdvisor. As a result, in order to maintain credit card processing functionality for Colleague, MSJC is required to implement an additional server specifically designed to gather credit card data related to ecommerce transactions for EagleAdvisor. Additionally, this new ecommerce service will be required to be integrated with current registration workflows. Mandate (Required for PCI compliance for credit card processing) Enrollment Services, Business Services, Continuing Education, Module Leader software patch testing Supervisor Computer Applications, Senior Programmer Analyst, Network Supervisor Enrollment Deregistration Enhancement Project Staff Hours IT IT 75 Hours 20 Hours 80 TBD Start Date 8/2011 Expected 11/2011 Accurate and systematic billing for automated deregistration and complete withdrawal. Policy decisions related to the GoPass initiative require software programming changes that that were not implemented prior to the Fall 2011 registration period. Changes to current processing procedures for deregistration related to parking, SGA, student representation fee, and Help-a-Student fee require implementation in order to automate GoPass deregistration and refund policies. Justification In support of student access relative to the GoPass initiative changes are required in the automated dreg to maintain automated deregistration functionality. Dependencies Software enhancement delivery from Datatel, Business Services, Enrollment Services Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst Section ENTERPRISE SOFTWARE Document Management and Imaging Hyland OnBase Transcript Imaging Migration Financial Cost $3,320 (6 month licensing of Anydocs OCR for migration window) Staff Hours IT IT 160 Hours 40 Hours 300 TBD Start Date 7/2011 Expected 2/2012 Transcript imaging software migration from Anydocs OCR to Hyland OnBase. Functional 24

26 interface to import hardcopy transcript grades, through OnBase, into Datatel Colleague In 2010, Hershey Systems was purchased by Hyland corporation. As a result of the company merger, Hyland discontinued a business partnership with AnyDocs corporation. MSJC currently utilizes AnyDoc OCR software for electronically capturing grade information during the imaging process for import into Datatel Colleague. Hyland is requiring a software migration to OnBase from Anydocs OCR. Justification Vendor Requirement, Strategic Plan Goal #3, Strategic Plan Goal #5 Dependencies Funding, Enrollment Services participation Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst, Tech III Document Management Evaluation and Roadmap Position Paper Plannning Staff Hours IT IT 100 Hours 0 Hours 10 0 Start Date 10/2011 Expected 5/2012 Technology Master Plan update to include document management and workflow component This planning initiative shall provide a shared governance roadmap for the functionality requirements of a district-wide paperless document management and workflow solution for inclusion into the Technology Master Plan. Recommended functions may include digital signatures, online forms submissions, federated accounts for High School counselor document submission, school/parent agreements, financial aid document submission, online petition requests, and instruction syllabi submissions. Justification Technology Master Plan, Strategic Plan Goal #5, Strategic Plan Goal #1, Strategic Plan Goal #12 Dependencies Shared Governance ICTC deliverable of Technology Master Plan update Staff Resource Associate Dean IT, Computer Applications Supervisor Section ENTERPRISE SOFTWARE SirsiDynix Unicorn Library Software SirsiDynix Unicorn System/OS/Database Migration Financial Cost $20,000 Staff Hours IT IT 100 Hours 50 Hours 10 0 Start Date 11/2011 Expected 2/2012 Unicorn operating on vendor support hardware and on MS SQL Server In support of student success, the library enterprise software system, SirsiDynix Unicorn, requires a hardware refresh to remain vendor supported. As part of the hardware refresh, a 25

27 Justification Dependencies Staff Resource database migration shall also be performed to bring Unicorn into compliance with MSJC s standardization of database systems and disaster recovery model. Strategic Plan Goal #1, Strategic Plan Goal #3, Strategic Plan Goal #5, Technology Master Plan Funding, Library staff participation Associate Dean IT, Network Supervisor, Senior Programmer Analyst, Tech III SirsiDynix Unicorn Web Services 2.0 Initiative Staff Hours IT IT 40 Hours 10 Hours 10 0 Start Date 2/2012 Expected 3/2012 Functional mobile application for library services In support of student success, implement mobile application for the MSJC Library to search for library resources on smartphones. Justification Strategic Plan Goal #3 Dependencies Server hardware, student utilization, library staff participation Staff Resource Supervisor Computer Applications, Senior Programmer Analyst, Tech III Section ENTERPRISE SOFTWARE Identity Management Domain Deployment Identity Management Domain Deployment Initiative Financial Cost $5000 (initial year purchase) Staff Hours IT IT 250 Hours TBD TBD TBD Start Date 11/2012 Expected 5/2012 Robust self-service web and domain based password management for faculty, staff, and administrators This initiative shall be to plan and deploy enterprise class identity management software for the management of usernames and passwords on the administrative network. Identity management software will allow for improved security of network accounts, as well as, provide self-service of password resets for faculty, staff, and administrators. Identity management for the student network shall be planned following the successful deployment of identity management software on the administrative network. Justification IT Goal #1, Strategic Plan Goal #7 Dependencies Funding, Server resources 26

28 Staff Resource Network Supervisor, Tech III, Computer Applications Supervisor, Senior Programmer Analyst Section THIRD PARTY SOFTWARE HR Applicant Tracking Evaluate and Implement a Web Based Applicant Tracking System Initiative Financial Cost TBD Staff Hours IT IT 600 Hours (est) 300 Hours (est) TBD TBD Start Date 9/2011 Expected TBD TBD Human Resources seeks to implement a streamlined and transparent hiring process for staff, faculty, and administration. This project will evaluate potential solutions, recommend preferred solution, develop an implementation plan, and execute the implementation provided adequate resources are allocated. Justification Program Review, Strategic Plan Goal #6, Strategic Plan Goal #5 Dependencies Funding, project prioritization, staff allocation, project sponsorship, identified project deliverables Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst Section THIRD PARTY SOFTWARE Class Climate Class Climate Initiative Financial Cost Unknown (Scanners and Software purchased through grant purchases) Staff Hours IT IT 150 Hours 80 Hours TBD TBD Start Date 7/2011 Expected 12/2011 Web application of Class Climate accessible remotely for student evaluations. Survey tools for Faculty Evaluations and VTEA operational. No automated data integration will be implemented with Datatel Colleague as Class Climate does not readily support this functionality. Class Climate was purchased as a web based survey and assessment tool for student evaluatins of faculty, MIS data gathering tool related to grants, and as a research tool related to student success. Justification Strategic Plan Goal #3, Strategic Plan Goal #6 Dependencies Long term funding, project prioritization, staff allocation, project sponsorship, identified project deliverables, PCI Compliance Staff Resource Associate Dean IT, Network Supervisor, Supervisor Computer Applications, Senior Programmer Analyst, Tech III 27

29 Section THIRD PARTY SOFTWARE Elumen Elumen Initiative (previously encumbered and paid for through Institutional Effectiveness) Staff Hours IT IT Hours TBD TBD Start Date 7/2011 Expected 9/2011 Elumen web software available remotely to faculty on a supported platform with integrated enrollment data from Datatel Colleague. Elumen was purchased to support MSJC s Integrated Planning Model related to Student Learning Outcomes documentation and assessment. Elumen is a web based application that faculty will utilize to document and assess SLOs for each course. Enrollment data will be manually integrated with the Datatel Colleague Student Information System. Justification Strategic Plan Goal #6 Dependencies PCI Compliance Staff Resource Network Supervisor, Supervisor Computer Applications, Senior Programmer Analyst, Tech III Section THIRD PARTY SOFTWARE Instructional Program Review Instructional Program Review Initiative Staff Hours IT IT Hours TBD TBD Start Date 7/2011 Expected 9/2011 Instructional Program Review 2011 web application with refreshed enrollment and student success data for the academic terms. Additional functionality for team processing of program reviews and aggregation of tops codes. The Instructional Program Review web application was originally developed and deployed in Rich Rowley and Paul Hert (of the program review committee) requested additional functionality for effective utilization of the instructional program review web application. Additional functionality includes tops codes aggregation and team reviews. Justification Strategic Plan Goal #6 Dependencies Staff Resource Associate Dean IT 28

30 Section TELEPHONY VOIP Hardware/Software Recapitalization Financial Cost $65,000 (previously encumbered in ) Staff Hours IT IT 450 Hours 200 Hours 0 0 Start Date 7/2011 Expected 4/2012 Robust and vendor supported VOIP implementation including a limited implementation of unified communications The sustainability of district VOIP voice communications requires a hardware/software refresh for which funding was encumbered in the academic year. This hardware refresh requires a ground-up implementation for SJC and MVC VOIP systems. This project requires a new implementation of network switches, server, software, voic , call trees, and client phone device software upgrades. Justification Technology Master Plan, Strategic Plan Goal #7 Dependencies Communications downtime for production implementation (possibly President s day weekend) Staff Resource Associate Dean IT, Network Supervisor, Tech III, Tech II (2) Section DESKTOP HARDWARE Desktop Refresh Deployment Financial Cost $130,000 ($27,000/5 yrs) Staff Hours IT IT 400 Hours 0 Hours TBD TBD Start Date 1/2012 Expected 6/2012 Deployment of 125 desktop computers and removal of low end desktops from production In support of the Technology Master Plan, this initiative will resume the computer desktop recapitalization project to replace 125 district desktop computers. Justification Technology Master Plan, Strategic Plan Goal #5 Dependencies Funding, Prioritization of desktop placement Staff Resource Associate Dean IT, Network Supervisor, Tech II (2), Helpdesk 29

31 Print Management Deployment Initiative for Information Technology Staff Hours IT IT 90 Hours TBD TBD TBD Start Date 9/2011 Expected 11/2011 of district print server, deployment of 50 managed network printers In support of the Strategic Plan, MSJC shall implement a print management solution in an effort to reduce maintenance and consumables costs associated with printing. Additionally, as part of this project, IT shall align naming conventions of printers for network and enterprise applications (i.e. Datatel Colleague); thereby, improving transparency of printer management for IT staff and end users. Justification Strategic Plan Goal #5 Dependencies Datatel Colleague Hardware Migration Project Staff Resource Associate Dean IT, Network Supervisor, Supervisor Computer Applications, Senior Programmer Analyst, Tech III, Tech II (2) Section DESKTOP SOFTWARE Office 2010 Deployment Staff Hours IT IT 100 Hours 50 Hours 0 0 Start Date 7/2011 Expected 2/2012 Office 2010 installed on all district staff, faculty office, and administrative computers The Microsoft Office 2010 deployment seeks to maintain currency of desktop applications and productivity tools through the upgrade of the standard desktop office suite from MS Office 2007 to MS Office Justification Technology Master Plan, Strategic Plan Goal #5 Dependencies Robust desktops capable of executing Office 2010 Staff Resource Network Supervisor, Tech II (2), Helpdesk Adobe Software Deployment Initiative (Site license paid through Instructional Software Budget) Staff Hours IT IT 150 Hours TBD TBD TBD 30

32 Start Date 11/2012 Expected 6/2012 Installation of Adobe Software site wide This initiative shall be to plan and deploy Adobe software, including Acrobat, across MSJC district computers. MSJC technology staff shall evaluate the effectiveness and validity of digital signatures to support paperless workflows. Justification Strategic Plan Goal #5 Dependencies Desktop resources Staff Resource Network Supervisor, Tech III, Senior Programmer Analyst Section WEB ARCHITECTURE Portal and Web Architecture Plan/Tech Master Plan Planning Staff Hours IT IT 150 Hours 0 Hours TBD TBD Start Date 9/2011 Expected 5/2012 Updated Technology Master Plan including an updated vision for web architecture, including single signon, Portal, and federated accounts. This shared governance assignment is designed to document a long-term vision of the district web based portal and architecture design requirements. The Technology Master Plan shall be updated with visionary requirements identified by ICTC to allow for inclusion into the MSJC Strategic Plan, as well as, a future instance of Information Technology s Tactical Plan. Justification Technology Master Plan, Strategic Plan Goal #3 Dependencies Shared Governance ICTC deliverable of updated TMP Staff Resource Associate Dean IT, Tech III Web Authentication and Authorization Consolidation Initiative Financial Cost Phase 1 - $0 Phase 2 - $25,000 (identity management software Spring 2012) Staff Hours IT IT 400 Hours 150 Hours TBD TBD Start Date 7/2011 Expected 6/

33 Justification Dependencies Staff Resource Consolidated Active Directory implementation for web user authentication and Instructional Technology. Blackboard, EagleAdvisor, SarsAlert, Elumen, Student Labs all use same username and password for each unique individual (Faculty and Student). In support of student and faculty access, this initiative provides students and faculty the functionality of authenticating throughout the ITS network (i.e. Classroom labs) using the common credentials utilized when accessing the MSJC Blackboard system, regardless of the campus. Strategic Plan Goal #3, TMP ITS Active Directory Schema design, ITS funding of network/server equipment, ITS consolidated network implementation. Associate Dean IT, Network Supervisor (2), Supervisor Computer Applications, Senior Programmer Analyst EagleAdvisor Financial Cost $360 (SSL Certificate, all other costs have been encumbered as part of the Datatel) Staff Hours IT IT 160 Hours 0 Hours TBD TBD Start Date 7/2011 Expected 11/2011 Virtualized instance of WebAdvisor Datatel continues to offer improvements to their delivered technologies, including WebAdvisor. WebAdvisor includes security updates and PCI-DSS compliance enhancements. Justification Strategic Plan Goal #3, Strategic Plan Goal #5, TMP Dependencies Funding, End user testing, of ecommerce initiative Staff Resource Network Supervisor, Supervisor Computer Applications, Senior Programmer Analyst, Tech III Datatel MOX (Mobile Application) Initiative (additional functionality with future Datatel Portal licensing and implementation in future years) Staff Hours IT IT 150 Hours 20 Hours Start Date 2/2012 Expected 5/2012 Mobile application with campus maps for SJC, MVC, TEC, and SGP In support of the Strategic Plan, the Datatel MOX implementation shall provide a mobile 32

34 application for installation on smart-phones to provide students, faculty, staff, and guests campus maps on smart-phone devices. Justification Strategic Plan Goal #3 Dependencies Facilities participation Staff Resource Supervisor Computer Applications, Senior Programmer Analyst, Tech III Section MANDATED REPORTING MIS Reporting Mandate (State) Staff Hours IT IT 250 Hours 960 Hours Start Date Ongoing Expected Ongoing Accurate and timely submission of new SG mandated data elements in addition to existing reporting requirements Management Information Systems reporting is an ongoing mandate required of MSJC by the state of California. Reporting requirements transcend data in administrative and instructional procedures. For the academic year, new data requirements mandate MSJC to collect additional student data, instructional data, and implement data formatting changes. These mandated changes require changes to existing MSJC documented procedures, specifically to Matriculation, Financial Aid, and Admissions. Justification Mandate Dependencies Regulations, MSJC Policies, Software Delivery, Enrollment, Fin Aid, Counseling, Matriculation, Continuing Education, Continuing Education, Human Resources, Research, CCCApply interface updates Staff Resource Associate Dean IT, Supervisor Computer Applications, Senior Programmer Analyst (3) 320 Reporting Mandate (State) Staff Hours IT IT 0 Hours 140 Hours 0 20 Start Date Ongoing Expected Ongoing Accurate and timely submission of 320 Report The 320 report is a state mandated report utilized to determine funding for California publically funded community colleges. The 320 report is reported three times a year and requires substantial data validation to mitigate adverse impacts to funding due to inaccurate data reporting. Justification Mandate 33

35 Dependencies Staff Resource Enrollment, Instruction, Continuing Education Associate Dean IT, Senior Programmer Analyst TTIP Reporting Mandate (State) Staff Hours IT IT 0 Hours 15 Hours 0 0 Start Date 8/2011 Expected 8/2011 Accurate and timely submission of TTIP report This annual mandated report is required by the state of California as part of the TTIP program. Justification Mandate Dependencies Input of technology costs from departments outside IT Staff Resource Associate Dean IT National Student Loan Clearinghouse Mandate (Federal) Staff Hours IT IT 0 Hours 50 Hours 0 40 Start Date 7/2011 Expected 6/2011 Accurate and timely submission of NSLC data In support of student access, MSJC actively participates in reporting enrollment data to the National Student Loan Clearinghouse. NSLC reporting is performed throughout the academic year in order to allow for tracking of student educational persistence and allow for deferral of student loans. Justification Mandate Dependencies Enrollment Services Staff Resource Senior Programmer Analyst Gainful Employment Reporting Mandate (Federal) Staff Hours IT IT 34

36 125 Hours 40 Hours TBD TBD Start Date 9/2011 Expected 11/2011 Accurate and timely submission of Gainful Employment report. This federal mandate is a new disclosure and reporting requirement for the academic year required to sustain Federal Financial Aid at MSJC. First year disclosures were completed prior to July First year reporting requirements are due October Information Technology will be assisting in defining the data collecting, mapping, and reporting requirements. Justification Mandate Dependencies Instruction participation, Financial Aid participation Staff Resource Associate Dean IT, Supervisor of Computer Applications, Senior Programmer Analyst IPEDS Mandate (Federal) Staff Hours IT IT 0 Hours 60 Hours 0 TBD Start Date 9/2011 Expected 9/2011 Accurate and timely submission of IPEDs mandated data request. This federal reporting mandate is a re-occurring requirement enforced by the federal government. Research is the primary facilitator of the IPEDs submission; however, Information Technology does actively participate in the validation of submitted data related to the IPEDs data subset. Justification Mandate Dependencies Research participation Staff Resource Associate Dean IT, Senior Programmer Analyst Section DISASTER RECOVERY & EMERGENCY PREPAREDNESS Standardized System Backup Strategy Financial Cost $21,000 (Server, Storage) Staff Hours IT IT 300 Hours 156 Hours 0 0 Start Date 7/2011 Expected 2/2012 Enterprise operating system, database, and data backup solution with off-site backup storage In support of institutional success, this initiative is designed to standardize the server disaster recovery backup method utilized by Information Technology to minimize risk to the 35

37 loss of enterprise system data, reduce licensing costs of enterprise system backups, as well as, increase long-term IT efficiency by decreasing the staff overhead of maintaining system backups. Justification IT Goals #1 and #3 Dependencies Information Technology system resources for storage of retained data. Staff Resource Associate Dean IT, Network Supervisor, Supervisor Computer Applications, Tech III Section 12.0 Gantt Chart 36

38 Section 13.0 Conclusion In conclusion, the Information Technology Tactical Plan is an extremely aggressive agenda towards the support of student and faculty success at Mt San Jacinto College. This Tactical Plan is soundly based on the MSJC 2011 Strategic Plan, regulatory mandates, and MSJC s Technology Master Plan draft. Estimated hours for initiative implementations demonstrate that the Information Technology staff members are in fact over-allocated for the academic year. Despite the over-allocation of staffing, Information Technology will attempt to complete this agenda during the academic year. Significant initiatives within technology planning agendas, such as the Exchange 2010 migration, SQL Server 2008 migration, SJC Firewall upgrade, file server upgrades, student wireless expansion, surveillance video, Financial Aid Annual Setup support, and Portal implementation, have been delayed until staff and budget can be allocated. Section References Technology Master Plan lan ictcapproved pdf Strategic Plan MSJC%20SP%20Final%20v1.pdf 37