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1 Retail Man nagement Certificate Handbook

2 Table of Contents (updated 8/5/13) Retail Management Certificate Curriculum Pages 2 7 Applying for Admission to the Program Pages 7 10 How to Find My Username and Password Page 11 What is UA Online? How do I log in to UA Online? Page 12 How to Register for Class Page 12 Buying Your Books Page 13 Tuition and Payment Page Withdrawing from or Auditing a Class Page Understanding Your Letter Grades Page 16 What is Blackboard? Page Trouble Accessing UA Online and Blackboard Page 17 Computer Labs on Campus Page 17 Obtaining your WOLFcard and Shuttle Service Page 18 WorkKeys & Accuplacer Assessments Page 18 Contact Information Page 19 Notes Page 20 1

3 Retail Management Certificate Curriculum The Certificate in Retail Management is a 30 credit hour program that provides students with competence in several areas: computer applications, oral communication, business communication, business mathematics, bookkeeping and accounting, management, human relations and leadership, human resources management, marketing, and retail management and merchandising. In addition, the certificate provides students an opportunity to choose either career or technical education focused or transfer focused courses in some content areas. Students choosing the transfer courses will develop the academic foundation for the future pursuit of associate and baccalaureate degrees in areas such as accounting, marketing, business, finance, communication, liberal arts, and other disciplines in which general management competencies are important. Course Requirements: Microcomputer Applications: Complete one of the following courses: 3 CIS A105 Introduction to Personal Computers and Application Software (3) The following UAF course may also be transferred to meet requirements for this content area: CIOS F150 Computer Business Applications (3) Oral Communications: Complete one of the following courses: 3 COMM A111* Fundamentals of Oral Communication (3) CIOS A261A Interpersonal Skills in Organizations (3) COMM A237* Interpersonal Communication (3) The following UAF course(s) may also be transferred to meet requirements for this content area: COMM F131X Fundamentals of Oral Communication: Group Context (3) COMM F141X Fundamentals of Oral Communication: Public Context (3) COMM F180 Introduction to Human Communication (3) Business Communication (Written): Complete one of the following courses: 3 CIOS A160 Business English (3) ENGL A111* Methods of Written Communication (3) The following UAF course(s) may also be transferred to meet requirements for this content area: ENGL F111X Introduction to Academic Writing (3) ABUS F170 Business English (3) ABUS F271 Business Communications (3) Business Mathematics: Complete one of the following courses: 3 CIOS A116 Business Calculations (3) MATH A105* Intermediate Algebra (3) 2

4 The following UAF course may also be transferred to meet requirements for this content area: ABUS F155 Business Math (3) Accounting/Bookkeeping: Complete one of the following courses: 3 ACCT A101 Principles of Financial Accounting I (3) ACCT A120 Bookkeeping for Business I (3) The following UAF course may also be transferred to meet requirements for this content area: ABUS F101 Principles of Accounting I (3) Introduction to Management: Complete one of the following courses: 3 BA A231 Fundamentals of Supervision (3) The following UAF course may also be transferred to meet requirements for this content area: ABUS F179 Fundamentals of Supervision (3) Leadership/Human Relations in Business: Complete one of the following courses: 3 HUMS A153/PSY A153 Human Relations (3) HUMS A155 Human Relations in the Workplace (3) The following UAF course may also be transferred to meet requirements for this content area: ABUS F154 Human Relations (3) Human Resources Management: Complete the following course: 3 The following UAF course must be transferred to meet requirements for this content area: ABUS F231 Introduction to Personnel (3) Marketing/Marketing Management: Complete one of the following courses: 3 BA A260 Marketing Practices (3) The following UAF course may also be transferred to meet requirements for this content area: ABUS F260 Marketing Practices (3) Retail Management and Merchandising: Complete the following course: 3 BA A266 Retailing Management (3) Advising note: Students intending to pursue a two or four year degree should consult an academic advisor for appropriate course selections. 3

5 Course Descriptions: ABUS F231 Introduction to Personnel 1 3 Credits Company organizational structure, job analysis, staffing and organization, employee growth and development, employee supervision and developing leadership skills. May be offered in three one credit modules. ACCT A101 Principles of Financial Accounting I 3 CR Registration Restrictions: MATH A055 with minimum grade of C or approved UAA mathematics placement test score. First semester introductory financial accounting. Emphasizes procedures for recording, analyzing, and summarizing accounting transactions. Includes discussion of the following asset categories: cash, accounts receivable, and inventory. Taught from the perspective of the accountant or bookkeeper who is responsible for recording accounting transactions. ACCT A120 Bookkeeping for Business I 3 CR Basic concepts and procedures of practical bookkeeping. Fundamental principles and practices necessary to record and report financial data in a service and merchandising business for manual systems and computerized systems. BA A231 Fundamentals of Supervision 3 CR Introduces students to the supervisor s role in organizations. Emphasizes development of the insights and skills necessary to achieve organizational objectives through others by effectively using the managerial functions of planning, organizing, leading, and controlling. Offers practical experience in decision making in contemporary and relevant situations facing today s supervisors. BA A260 Marketing Practices 3 CR Prerequisites: BA A151. Examines the tools, techniques, and principles of marketing and how to apply them. Identifies the significance of connecting with customers. Examines and identifies market factors which create the greatest customer satisfaction possible in the highly competitive environments of the 21st century. BA A266 Retailing Management 3 CR Prerequisites: BA A151 with minimum grade of C. Introduces students to the high tech, global growth retail industry and its vital economic role in society. Covers retailing topics for brick and mortar retailers and electronic storefronts. Includes retailing strategy, merchandise management and store management. CIOS A116 Business Calculations 3 CR or Prerequisites: [MATH A054 with minimum grade of C or ASSET Numerical Skills with score of 43]. Special Fees. 4

6 Introduces business calculations and use of calculators by touch to solve problems in bank records, payroll, trade and cash discounts, mark up and markdown, interest, consumer credit, depreciation, inventory, financial statements, insurance, and taxes. CIOS A160 Business English 3 CR Prerequisites: [PRPE A086 with minimum grade of C or ASSET Writing Skills with score of 40]. Special Fees. Special Note: Recommend CIOS A161A and CIOS A260A. Analyzes sentence structure and usage in business communications for application to proofreading and editing documents. CIOS A261A Interpersonal Skills in Organizations 3 CR Prerequisites: CIOS A165. Special Fees. Examines theories and practices of human behavior in the workplace. Emphasizes leadership theory, problems in communication and motivation, and interpersonal skills that enhance the ability to function successfully with others in an organization. CIS A105 Introduction to Personal Computers and Application Software 3 CR Registration Restrictions: Keyboarding skill of 30 wpm or better is recommended. Introduction to computer literacy emphasizing basic hands on use of personal computers, operating systems, and application software to include word processing, spreadsheets, databases, presentation graphics, and the Internet. COMM A111 Fundamentals of Oral Communication 3 CR Prerequisites: ENGL A109 with minimum grade of C or PRPE A108 with minimum grade of C or ENGL A111 or ENGL A211 or ENGL A212 or ENGL A213 or ENGL A214 or [Accuplacer Reading Comp with score of 085 and Accuplacer Sentence Skills with score of 095] or Enhanced ACT English with score of 22 or Original ACT English with score of 22 or ACT English with score of 22 or SAT Critical Reading Score with score of 530 or SAT Verbal Score with score of 530 or SAT Verbal with score of 530 or [COMPASS E Write (1 12 scale) with score of 10 and COMPASS Reading Skills with score of 75]. Registration Restrictions: Appropriate test score on English Placement Test, SAT Verbal Section, or ACT English Test will waive the ENGL A109 or PRPE A108 prerequisite. Course Attributes: UAA GER Oral Communication Req. Special Fees. Special Note: Students who qualify for placement in ENGL A111 or have already completed ENGL A111 are qualified for this course. Survey of communication principles, theories, and skills including interpersonal communication, small group communication, and public speaking. Students develop oral communication skills through practice in a variety of individual activities, group activities, and individual and group presentations. 5

7 COMM A237 Interpersonal Communication 3 CR Prerequisites: ENGL A109 with minimum grade of C or PRPE A108 with minimum grade of C or ENGL A111 or ENGL A211 or ENGL A212 or ENGL A213 or ENGL A214 or [Accuplacer Reading Comp with score of 085 and Accuplacer Sentence Skills with score of 095] or Enhanced ACT English with score of 22 or Original ACT English with score of 22 or ACT English with score of 22 or SAT Critical Reading Score with score of 530 or SAT Verbal Score with score of 530 or SAT Verbal with score of 530 or [COMPASS E Write (1 12 scale) with score of 10 and COMPASS Reading Skills with score of 75]. Registration Restrictions: Appropriate test score on English Placement Test, SAT Verbal Section, or ACT English Test will waive the ENGL A109 or PRPE A108 prerequisite. Course Attributes: UAA GER Oral Communication Req. Special Fees. Special Note: Students who qualify for placement in ENGL A111 or have already completed ENGL A111 are qualified for this course. Study of theories and skills related to dyadic communication and the variables which affect it, including conflict, culture, gender, and rules in both personal and professional contexts. Students will develop oral communication skills designed to improve communication in relationships by engaging in a variety of individual exercises, individual presentations, and group activities. ENGL A111 Methods of Written Communication 3 CR Prerequisites: ENGL A109 with minimum grade of C or PRPE A108 with minimum grade of C or [COMPASS E Write (1 12 scale) with score of 11 and COMPASS Reading Skills with score of 75] or [Accuplacer Reading Comp with score of 085 and Accuplacer Sentence Skills with score of 095] or SAT Critical Reading Score with score of 530 or SAT Verbal Score with score of 530 or Enhanced ACT English with score of 22 or Original ACT English with score of 22 or ACT English with score of 22 or SAT Verbal with score of 530. Registration Restrictions: Appropriate score on English Placement Test, SAT Verbal Section, or ACT English Test will waive the ENGL A109 or PRPE A108 prerequisite. Course Attributes: UAA GER Written Communication. Special Fees. Special Note: Offered Fall and Spring Semesters. Instruction in composition of expository essays with emphasis on different techniques for organization and development. Documented paper required. Readings in some sections may be coordinated with another discipline. HUMS A153 Human Relations 3 CR Crosslisted with: PSY A153. Special Fees. A survey of human relations to include communication, problem solving, interaction, relationship, choice and change skills. HUMS A155 Human Relations in the Workplace 3 CR Special Fees. A survey of communication, problem solving and interaction skills as applied to the world of work. 6

8 Admissions versus Registration? Admissions an office located on main campus in Anchorage that receives and processes all applications for admission to UAA. You need to submit an application for admission and be accepted into UAA as a student before you are allowed to register for classes. Register this is the term we use to describe the process of enrolling in classes. Priority Registration this refers to a seniority rank structure implemented by UAA that allows students to register for classes based on the number of credits they have already earned. For example a student who has earned 100 credits will be allowed to register before a student who has only earned 10 credits. A priority registration schedule is posted that tells students what day they will register based on the number of credits they have completed at UAA. Typically priority registration takes place in November, February, and April. You typically will register for classes a semester in advance. For example, priority registration for classes beginning in January will be held in November. You can register for classes after the priority registration events. Priority registration just gives you a better chance of getting into the classes you want to take at the time you want to take them. The closer we get to the start of the semester, the more likely classes will be full. So to recap, you must apply for admission to UAA before you can register for classes. Admission Deadlines The following dates are the admissions deadlines for each semester. Be sure to apply prior to the deadline for the semester in which you plan to begin taking classes. Fall Term June 15 th Spring Term November 1 st Summer Term May 1st Applying for Admission This section will guide you through the admissions process. Follow the instructions below based upon which category describes your educational experience. Category 1 describes first time college students. This means you have never attended college in the past and are looking to begin your education at UAA! Category 2 describes those students who have previously attended UAA but who have not taken any classes at UAA or any other school in the past 7 years. Category 3 describes those students who have not attended UAA but who have attended UAF or UAS in the past. 7

9 Category 4 describes those students who have never attended UAA but who have attended other colleges in the past. Category 5 describes those students who are currently enrolled at UAA. (Note: if you are currently enrolled, meaning you have taken classes as a degree seeking student in the past 7 years, you do not need to reapply for admission. Rather you can just register for classes!) Category 6 describes first time or transfer students who have missed the admission deadline for the semester in which they wish to begin their studies. Find your category number below and follow those instructions: Category 1: If you are first time college student follow these instructions to apply for admissions to UAA. 1. Go to 2. On the right hand side of the screen in the yellow section labeled FOR STUDENTS click on Apply. 3. Select Option 2 a. 2. You are applying for the first time to a University of Alaska (UA) Campus. * Go to New Student to apply for admission. 4. Create a Log In ID and pin number. 5. Enter your personal information as requested. 6. Under Type of Degree select Associate/Certificate No College. Click continue. 7. Then select Retail Management Certificate and proceed to answer the questions as prompted. 8. When you are finished entering the information requested click on Submit Application 9. You will be prompted to pay the one time $40.00 application fee. Once payment is submitted your application will be sent to admissions for processing. Category 2: If you have previously attended UAA but have not taken any classes at UAA or any other school in the past 7 years you will need to reapply for admission to UAA. This is because you have seven years to finish a degree after which time you have to reapply for admission. To re apply follow these instructions: 1. Go to 2. On the right hand side of the screen in the yellow section labeled FOR STUDENTS click on UA ONLINE. 3. Click on Log in to Secured Area 4. Enter your UAA student ID number and password. 8

10 a. If you do not remember your ID number and password skip to the section called How to Find My Username and Password and then return to these instructions. 5. Click on Student Services and Account Information 6. Click on Admissions 7. Click on New 8. Under Campus select University of Alaska Anchorage 10. Under Type of Degree select Associate/Certificate No College. Hit continue. 11. Then select Retail Management Certificate and proceed to answer the questions as prompted. 12. When you are finished entering the information requested click on Submit Application 13. You will be prompted to pay the one time $40.00 application fee. Once payment is submitted your application will be sent to admissions for processing. Category 3: For those students who have not attended UAA but who have attended UAF or UAS in the past follow these instructions to apply for admission to UAA. 1. Go to 2. On the right hand side of the screen in the yellow section labeled FOR STUDENTS click on UA ONLINE. 3. Click on Log in to Secured Area 4. Enter your UAA student ID number and password. a. If you do not remember your ID number and password skip to the section called How to Find My Username and Password and then return to these instructions. 5. Click on Student Services and Account Information 6. Click on Admissions 7. Click on New 8. Under Campus select University of Alaska Anchorage 9. Under Type of Degree select Associate/Certificate No College. Click continue. 10. Then select Retail Management Certificate and proceed to answer the questions as prompted. 11. When you are finished entering the information requested click on Submit Application 12. You will be prompted to pay the one time $40.00 application fee. Once payment is submitted your application will be sent to admissions for processing. Category 4 Students who have never attended UAA but who have attended other colleges in the past need to apply as transfer students. Follow these directions to apply for admission. 9

11 1. Go to 2. On the right hand side of the screen in the yellow section labeled FOR STUDENTS click on Apply. 3. Select Option 2 a. 2. You are applying for the first time to a University of Alaska (UA) Campus. * Go to New Student to apply for admission. 4. Create a Log In ID and pin number. 5. Enter your personal information as requested. 6. Under Type of Degree select Associate/Certificate Prior College. Click continue. 7. Then select Retail Management Certificate and proceed to answer the questions as prompted. 8. When you are finished entering the information requested click on Submit Application 9. You will be prompted to pay the one time $40.00 application fee. Once payment is submitted your application will be sent to admissions for processing. Category 5 No special requirements. Simply register for classes. Category 6 Students who have missed the admission deadline for the semester in which they wish to begin their studies can still enroll in classes at UAA. In order to do so you will first need to apply as a non degree seeking student. This is just a temporary status so that you can quickly begin taking classes. You will need to apply for admission as a degree seeking student prior to the admission deadline for the next semester. 1. Go to 2. On the right hand side of the screen in the yellow section labeled FOR STUDENTS click on Apply. 3. Select Option 2 a. 2. You are applying for the first time to a University of Alaska (UA) Campus. * Go to New Student to apply for admission. 4. Create a Log In ID and pin number. 5. Enter your personal information as requested. 6. Under Type of Degree select Non degree seeking. Click continue. 7. When you are finished entering the information requested click on Submit Application. Your application for admission will now be processed. 10

12 I applied for admission now what? Once you have applied for admission to UAA a student identification number (ID) will be issued. The ID number will allow you to access your UA Online Account, Blackboard learning portal, your UAA student account, the campus library, and any of the computer labs on campus. How to Find My ID #, Username and Password: 1. Go to: 2. Click on Option 3: Find my UA Username and ID # 3. Enter your last name, birthday and last four digits of your SSN and click on Manage My Identity. 4. Your name should appear in the top left of the page and you will be asked to answer 5 questions about yourself and then click on CONFIRM. 5. Your UA ID number and your UA Username will now appear. Write both of these down here for your future reference. UAA ID Number: UAA Username: 6. You will now need to set up a password. This password is ONLY associated with your username and is ONLY used to log in to Blackboard, campus computers, and your UAA student account. Do not confuse this password with your UA Online password (which will be reviewed in the next section.) UAA Password: 7. To set up your password, go to the Set Up/Manage Password on the right side of the page the just appeared. 8. Select your UAA Username from the drop down menu and enter a password of your choosing. You will then have to confirm that password by re entering it. 9. Click Set Password. You should receive a confirmation that your password has now been set. What is UA Online? UAOnline is the secured server which the University of Alaska Anchorage uses to allow students access to their online registration activity and student records. This is the primary method you will use to enroll in classes. It can also be used to withdraw from a class in the event you need to do so. UA Online also allows you to look over your course transcripts and is the portal you will log in to at the end of each class to view your class grades. 11

13 How to Access UA Online: 1. Go the following website: https://uaonline.alaska.edu/ 2. Click on Log in to Secured Area 3. Enter your Student ID # and your password. (Note: the first time you log in your password will be your birthday. Enter your birthday in the following format: MMDDYR* 4. Once you enter your birthday password you will be prompted to change your password and create a security questions. You will only have to do this the first time you log in to UA Online. 5. Once you are logged in to UA Online you will have multiple services available to you. From here you can register for classes, check your grades, order a copy of your transcripts, etc. Take the time to navigate the site and learn about the various services available to you. *If your password does not work call the UAA Registrar s Office and they can help reset your password. The number to call is: How to Register for Classes: Now that you have access to UA Online, you can register for classes. Follow these steps to enroll in classes. 1. Log in to UA Online using student ID and password. 2. Click on Student Services and Account Information. 3. Click on Registration 4. Click on Class Schedule Search. 5. Select the appropriate semester from the first drop down menu. Then select your campus UAA Main Campus (Eagle River classes are listed under Main Campus.) Next pick the subjects you wish to browse from the subject box. I.E. accounting or english 6. Scroll to the bottom of the page and select Search 7. A list of classes will appear. Find the course number you wish to enroll in, for example Engl is the course number. Then you will see a list of days and times that that the course is taught. Select the day and time you wish to take the course by clicking on the left side box next to the course number. A green check mark should appear. 8. Scroll to the bottom of the page and click on Add to Worksheet. 9. On the next page that appears click on Submit Registration Changes. You should now be enrolled in the course. You will see the course information appear on the screen with the words Registered and the date. 12

14 Buying Your Books: You can purchase your textbooks from any bookseller. To access a printable list of books required for your courses and/or to purchase books from the UAA bookstore follow these instructions: 1. Log in to your UA Online account following the previously outlines instructions. 2. Click on Student Services/Account Information 3. Click on Registration 4. Click on Register/Add/Drop classes 5. Scroll to bottom of the page and click on the GET BOOKS tab. 6. A pop up window will appear. Read the message and click Ok. 7. A list of books required for the courses you are enrolled in will appear. You can print the booklist and use the ISBN s to purchase the books from an bookseller or you can opt to purchase through the UAA bookseller by adding books to your shopping cart. You can also rent textbooks through UAA or other online stores for about half the cost of buying the books. Cost of Tuition for Preparatory and Lower Division: Undergraduate (Course Numbers A050 A299) Resident $168 per credit hour *Nonresident $600 per credit hour Upper Division: Undergraduate (Course Numbers A300 A499) Resident $204 per credit hour *Nonresident $636 per credit hour Nonresident Tuition Surcharge Board of Regents Policy P Any person who does not qualify as an Alaska resident under P , or has not otherwise been exempted under this chapter, will be assessed a nonresident tuition surcharge in addition to regular tuition. However, the following persons are exempted from nonresident tuition surcharges and treated as a resident for the purpose of tuition assessment if they are a U.S. citizen or an eligible non citizen: 1. Active duty United States military and their spouse and dependent children; 2. Honorably discharged United States veterans and their spouses and dependent children. Students qualifying under this exemption must move to and remain domiciled in the State of Alaska during their course of study; 13

15 3. Members of the National Guard, their spouses and dependent children, regardless of whether they yet qualify as residents of the state under any other requirements; 4. Dependent children of a person who graduated and holds an associate, bachelor s, master s or doctor s degree from the University of Alaska; 5. Dependent children of an Alaska resident as evidenced by the most current federal income tax return filed within the past 16 months; 6. Students participating in the Western Interstate Commission on Higher Education (WICHE) Western Regional Graduate Program (WRGP); 7. Students enrolled for 4 or fewer credit hours within the UA system during a semester; 8. Students from other states or provinces whose public universities waive nonresident tuition surcharges for Alaska residents, as may be approved by the university president; a list of participating states or universities shall be published in university regulation; 9. Students from foreign cities and provinces that establish sister city or sister province relationships with the state of Alaska, or Alaska municipalities, and that have been approved by the president; a list of participating and approved communities shall be published in university regulation; 10. Students designated by the UA Scholars Program as UA Scholars; 11. Participants of the University of Alaska College Savings Plan who meet eligibility criteria as may be established by the Education Trust of Alaska. 12. Spouse or dependent children of a University of Alaska employee; or 13. Students who graduated within the past 12 months from a qualified Alaska high school. Qualified Alaska high school shall have the same meaning used to determine eligibility for the UA Scholars Program. 14

16 Paying for Classes: UAA no longer sends paper bills to your address. Instead your bill can be viewed and paid through your UA Online account. You will also receive reminders via an that is sent to your UAA address. To view, print a copy of, or pay your bill via UA Online follow these instructions. 1. Log in to your UA Online account following the previously outlines instructions. 2. Click on Student Services/Account Information 3. Click on Student Account 4. Click on Account Detail for Term/Semester 5. Your printable copy of your bill will appear on the screen. Withdrawing from Class(es): If you find yourself in a situation where you are no longer able to attend class or if you find yourself doing poorly and earning a failing grade it may be advisable to withdraw from the course. Withdrawing from a course means that you no longer have to attend the class and that no grade will be entered on your transcripts. However, on your transcripts next to the course name you will see the letter W. This indicates that you had originally been enrolled in the class and due to various circumstances you decided to withdraw from the class rather than finish the course. Each course has a very strict withdraw deadline. You cannot withdraw from the course after the withdraw deadline has passed. The back of this packet contains a course listing with the withdraw dates noted. How to Withdraw from a Class: 1. Go to 2. You will be asked to enter your username and password and then click on Login 3. You will then be prompted to enter information about the course you wish to drop. This information can be found on the Class Listing located at the back of this handbook. 4. You can withdraw from up to two classes using the online withdraw website. 5. Once you have finished entering all of the information requested click on Submit. 6. You will receive a confirmation that you are withdrawn from the class. Auditing a Class: Students typically audit classes that they are only taking for personal enrichment. For example, taking a photography class for fun. You may have no desire to earn a photography degree but rather would simply like to know more about photography so you opt to take a class at UAA but you do not want to receive a grade for the class. Audited classed do not receive grades and no 15

17 credit is received for audited classes. Requirements for auditing a class are determined by the faculty. Faculty may withdraw students if they fail to comply with the agreed upon terms of auditing. For example, a faculty member may require you to still attend class although you may be exempt from taking tests. To audit a class follow these instructions: 1. Complete the top section of the add/drop form. (see attached example) 2. Fill out the bottom portion of the add/drop form under the section that reads Credit to Audit. 3. Give the form to your instructor to sign. 4. Submit the form to the registrar s office located at the University Center located on the Old Seward Hwy. Understanding your Letter Grades: The following are the most common grades you will see on your transcript. A = Honor grade; indicates comprehensive mastery of required work/subject B = Indicates high level of performance in meeting course requirements C = Indicates satisfactory level of performance D = Indicates lowest passing grade; may not satisfy requirements in certain majors F = Indicates failure in the course NB = No Basis indicates there is insufficient progress or attendance for evaluation to occur. AU = Audit indicates enrollment for information only and no credit will be received W = Indicates withdrawal from course Incomplete Grades (I): Incompletes are assigned only at the discretion of the instructor. It is used to indicate that a student has made satisfactory progress in the majority of the work in a course, but for unavoidable absences or other conditions beyond the control of the student, has not been able to complete the course. Students assigned an incomplete are NOT entitled to complete the remaining coursework within the classroom/lab or to any additional instruction, nor may they participate in the class/lab during a future semester without re registering, paying tuition and retaking the course. An Incomplete Grade Contract Form between the student and the faculty member stipulating the assignment(s) required to finish the course and the timeframe for submission is required and should be filed with the department or dean s office when an incomplete grade is assigned. Coursework must be completed by the date specified in the contract, not to exceed one year. What is Blackboard? Blackboard is an online learning portal designed for professors and students. Professors will typically post course information such as announcements, syllabi, homework assignments, 16

18 discussion boards, course grades, etc. The majority of faculty at UAA use Blackboard but please be aware that not all professors use it. It is highly recommended that you log in to Blackboard regularly so as to keep up to date with your coursework. How to Access Blackboard: 1. From the UAA homepage (www.uaa.alaska.edu) scroll down to the yellow section on the right hand side of the page labeled FOR STUDENTS 2. Click on Blackboard 3. Enter your UA Username. Your username is NOT your student ID #. If you do not know your username and password, go to the section titled How to Find My Username and Password on page 6 of this document. 4. Once you have entered your username and password into Blackboard a list of classes you have enrolled in will appear. You can click on each course and IF the professor has added class information to the site you will be able to view and print it. Most of the CIOS professor s use Blackboard and will expect you to use it to access your homework assignments. I m Having Trouble Accessing UA Online and Blackboard: If you experience difficulty logging in to UA Online or Blackboard please contact the IT Call Center as the helpful staff there will work with you to resolve any problem. The IT Call Center can be reached by dialing: Computer Labs on UAA Main Campus: Computer labs are available for student use throughout campus. The most common labs are in the Consortium Library, the Learning Resource Center, and in the University Center. For a detailed list of computer lab locations and hours please visit the following websites: for main campus for the University Center 17

19 Obtaining and Using Your WOLFcard: You are eligible for a WOLFcard once you apply for admission and register for classes. Your first WOLFcard is free however if you lose it you will have to pay for a replacement card. The Card The WOLFcard is intended to be used the entire time you are associated with the University of Alaska Anchorage. Since it is your personal University identification card, it should be carried at all times and must be presented to University officials upon request. The card is non transferable. Obtaining The Card In order to receive a WOLFcard you must present a valid form of photo identification at the time of application (driver s license, state ID, passport, etc.) and complete a card application form. The WOLFcard office is located at the University Center. Normal office hours are 9:00 AM to 5:00 PM Monday, Tuesday, Thursday, Friday and 10:00 AM to 5:00 PM on Wednesday. Ride the Valley Mover for free! Students and Staff can now ride the Valley Mover for FREE with the Wolfcard! The Valley Mover offers bus rides throughout the valley and to and from Anchorage! WorkKeys Assessments Retail Management students must ensure fulfilling grant requirements by completing these assessments at the beginning and again at the end of their program. The WorkKeys is a series of 3 55 minute assessments. You can opt to take these at different times or all in one visit. Grant benefits include receiving not only a 1 year certificate, but also the WAFC Western Association of Food Chains certificate and the NCRC National Career Readiness Certificate associated with the WorkKeys. You may schedule a WorkKeys assessment at the job centers in Midtown (Anchorage) or Eagle River or with the Retail Management Data Manager, Yvette O Connor at or to arrange a time and day. Accuplacer Assessments For those needing to take the Accuplacer assessments to determine placement into English and Math courses, please call to schedule those as soon as possible. You may take it at the University Center in Anchorage. Please call or to schedule a day & time or call the data manager above, to see about scheduling one at the Eagle River center. 18

20 Contact Information: The following people are here to help you so be sure to stay in touch and communicate your needs. Diane Blas ACT On Retail Management Careers Project Manager Chugiak Eagle River Campus University of Alaska Anchorage Eagle River Road Eagle River, AK Yvette O Connor Data Manager Chugiak Eagle River Campus University of Alaska Anchorage 19

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