2. Business process. Business process. Examples. Observations. Observations. Business Process Modelling and Workflow Management

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1 2. Business process Business Process Modelling and Workflow Management A simplified example: A business trip Lecture 2 (Terminology cntd.) Ekkart Kindler kindler@upb.de L02 2 Business process Examples A business process consists of a collection of activities that are executed in some enterprise or administration according to certain rules and with respect to certain goals. Business trip Hospital information system Patient registration Special physical examination of a patient Complete stay of a patient Facility management apply for the construction of a new building Production Air plane construction L02 3 L02 4 Observations Observations 1. Business processes can take quite different time: from a few seconds to several months or even years. 2. A business process can be composed from other business processes. L02 5 L02 6 1

2 Observations Our example revisited 3. The order of activities is fully defined in some examples; in other examples, there is only a vaguely defined order. In some examples, the order is not defined at all; maybe, not even the possible activities are defined. L02 7 L02 8 Activity / Task Task An task of a business process is an atomic work step that, on the given level of abstraction, cannot be split into more detailed steps. NB: Atomic is with respect to some given or chosen level of abstraction. When the task is executed, we call it activity (instance of a task). L02 9 fill in an application form support trip (signature of superior) send a reminder take a blood-sample pay out a credit L02 10 Observations Re: Business Trip 4. The level of automation of an task varies: Some tasks/activities can be executed fully automatically. Some tasks/activities can be executed semiautomatically. Some tasks/activities can be executed manually only. L02 11! L

3 Document Document In a business process, documents are created, used, and changed. These documents help to exchange information among different activities of the same business process and among different business processes. Applications Approvals Contracts Reminders Receipts Tickets, Notes L02 13 L02 14 Remarks Tasks and Documents Documents can be in electronic form or on paper. We use documents as a modelling concept; we abstract from its physical presentation. "# $ % % L02 15 L02 16 Re: Business Trip Resources und Agents A resource is a means necessary for executing an activity. When the resource is a person, we call the resource an agent. L02 17 L

4 Resources and Agents Remarks Persons (W. Schäfer, W. Engels, ) Printers Computers Devices (e.g. for analysing blood) In a concrete instance of a business process, there are concrete resources and agents keeping track of the involved resources is good for documentation purposes. In a model of a business process, concrete resources and concrete agents are problematic (business trip, vacations, sick leave, etc.) L02 19 L02 20 Roles Roles A role is the capability (or competence) of an agent or a resource to execute specific activities. The same resource can have several roles. Roles can be considered as a classification of resources. research assistant superior director doctor clerk head of department L02 21 L02 22 Re: Business Trip Aspects of Business Processes L02 23 L

5 Questions: Exercise 1: How to identify the business processes in an enterprise? How to identify documents, activities, and resources? Modelling of business processes! L02 25 L The Aspects of BPM Functional Aspect The functional aspect is quite fuzzy and not clear cut! Input/output and their relation Goals and purpose of the Business process Consistency & ' Structuring (Refinement) L02 27 L02 28 Aspect aspect Causal relation among the activities (order in which the activities are executed) Documents and data and their structure and how they are propagated between different activities. L02 29 L

6 Aspect Agents and resources roles The different aspects of business processes can be modelled independently of each other. The integration of the different aspects seems easy; this gives us a more or less complete model of the business process. (# $)# $%# $ L02 31 L02 32 Basis Aspects via L02 33 L02 34 Unbiased Integrartion? 4. Workflows A Workflow is the realization of a business process by some information system. L02 35 L

7 Workflows Applications In addition to the aspects of a business process, workflows have more aspects: Operational aspects: automation of activities, automatic assignment of activities, support of activities by applications, Transactional aspects: Consistency, persistence, recovery and role back, Technical aspects: encodings, database accesses, An application is a program that supports the execution of an activity. Word processor Spread sheet Mail reader L02 37 L02 38 Workflow Management System (WfMS) A Workflow Management System is an information system for the development, planning, control, execution, and monitoring, documentation and evaluation of workflows (business processes). L

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