EU INTERREG IVC CASA. Kent County Council Good Practice Workshop. De Vere Village Hotel, Maidstone, Kent

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1 EU INTERREG IVC CASA Good Practice Workshop 17 th October 2014 De Vere Village Hotel, Maidstone, Kent

2 EU INTERREG IVC CASA The EU Interreg IVC Project CASA is about the development of regional policy and exchange of knowledge around the upscaling of innovative ICT. Many European countries are facing an unsustainable situation as citizens across the continent are living longer, resulting in demographic changes that are placing increasing pressure on health and social care. Demographic changes make it necessary to organise the care and housing of senior citizens and the chronically ill in a smarter way including the use of ICT. This also gives opportunities for innovative companies to develop their new tools and services. The CASA project comprises 14 participating organisations from 13 European regions: Flanders (Belgium) as Lead Partner, Noord-Brabant (the Netherlands), Kent County and Scotland (United Kingdom), Veneto Region and Friuli-Venezia Giulia (Italy), Southern Denmark, Wielkopolska (Poland), Catalonia and Andalucia (Spain), Timis County (Romania), East-Sweden and the Region Halland (Sweden). alongside other regions host study visits with the themes focussing on monitoring, safety and self-management, social interaction, chronic diseases, healthy lifestyle and rehabilitation, informal care, telemedicine evaluation model, mobility and liveability integrated regional policy, business and knowledge development, user driven innovation through public private partnership and large scale deployment. completes a regional implementation plan specifying how they will work to integrate the lessons learnt from the project into its local, regional or if relevant, national policies. It s main focus should remain on the future actions planned to ensure that the benefits of the exchange of experience are not lost after the project s end. There have been a number of talks around developing the good practice identified from CASA and applying for future funding under the new funding scheme, Interreg Europe (also known as Interreg V). Interreg Europe is still being developed and will run from 2014 until Senior managers from KCC visited Ghent (9 th -11 th October 2013), as part of the CASA exchange, followed by, Ronald de Buck speaking at the Kent dissemination event last December. Then, in May this year, a Kent delegation of a group of residential care home managers and KCC staff attended a three day secondment to Weverbos hosted by Ronald De Buck and his team. So impressed were delegates by the innovative, yet practical, models of care, support and good practice witnessed at Weverbos that KCC have invited Ronald De Buck, and his team over here to Kent today to share those innovations with you.

3 Agenda Time Programme Speaker 09:00 09:30 Registration & Refreshments 09:30 09:35 Welcome and Introduction Anne Tidmarsh, Director of Older People and Physical Disability, Kent County Council 09:35 09:40 Introduction to MALCOLM Dr Richard Curry, e-health Development Director, SEHTA 09:40 09:50 Overview of KCC Visit to Weverbos 09:50 10:10 WZC De Foyer Why we wanted to share this with you Some stories about the visit to Weverbos Introduction to the programme Who is WZC de Foyer? What drives us? What we ask from the discussion groups? Felicity Elvidge, Quality Officer, Kent County Council Francesca Sexton, Commissioning Officer, Ronald de Buck, CEO, WZC de Foyer Nadja de Buck, Communications, WZC de Foyer 10:10 12:00 Morning Sessions: Caring for people starts with the building a healing environment 10:10 10:30 The importance of nature for healthcare environments Sven Unik-id, Conceptual Designer 10:30 10:40 Discussion Groups 10:40 11:00 Networking & Refreshments 11:00 12:00 The principles of healing design as adopted on Weverbos Nathalie Verdonck, Healing Design Expert, M I I L D Zorgvormgeving 13:15 16:30 Afternoon Sessions: A lean organisation providing quality care Inge Hens, Healing Design Expert, M I I L D Zorgvormgeving 13:15 13:45 Distribution of Medication Dagmar Rotsaert, Pharmacist, MDD Pharma 13:45 14:15 Domus Admin, a full integrated ICT Platform Hans Claerhoudt, ICT Partner, Domus Admin 14:15 14:40 Serving quality meals Beni Van Dam, Unilever Food Solutions 14:40-15:10 HR Management Ronald de Buck 15:10 15:30 Networking & Refreshments 15:30 15:55 Communication strategy of WZC De Foyer Nadja de Buck 15:55 16:20 Discussion Groups with Q&A 16:20 16:30 Lessons we can learn Anne Tidmarsh 16:30 Close Felicity Elvidge Francesca Sexton

4 Speaker Profiles Organisation Speaker Anne Tidmarsh, Director of Older People and Physical Disability Anne qualified as a Social Worker in Holland. She moved to England in 1990 and started working for as a Care Manager. She worked as Team Manager, District Manager and Head of Adult Social Services in a variety of settings: Acute Hospital Care, Community Teams for Older People, Learning and Physical Disability. In 2009 she was appointed as Associate Director Strategic Integrated Commissioning, a joint appointment between NHS Eastern Coastal Kent and Kent Adult Social Services, this was a temporary role and Anne is currently in the role mentioned above. She has been the lead for her area on innovation and integrated working with partner agencies in particular with health organisations. Anne leads for the Council on Long Term Conditions, including Risk Stratification and Integrated Teams, Dementia, End of Life Care and Assistive Technologies. Anne has been involved in working with partner organisations in Europe for some time. She has contributed to a publication on Tele-technological developments following on from a seminar in Utrecht, Holland and is the lead Director for Kent for the Interreg IVC CASA Programme. Felicity Elvidge, Quality Officer Felicity is a Quality Officer for KCC and practiced as a registered general nurse before joining KCC care management in 1995 where she developed a particular interest in person centred practice development, particularly in the context of vulnerable adults. Her subsequent role of Safeguarding Co-ordinator for Adults provided further opportunities to explore the correlation between good practice and positive service user experience, thereby informing her keen contribution to practice development. Felicity went on to achieve her Social Work degree, Practice Teacher Award and Post Graduate Diploma in Interprofessional Health and Social Care and continues to contribute to the published body of text on Good Practice and Safeguarding Adults.

5 Speaker Profiles Organisation Woon en Zorgcentra De Foyer vzw Speaker Francesca Sexton, Commissioning Officer Francesca joined as a Commissioning Officer within the Accommodation Solutions Team in December 2012, having previously worked in Estate Agency for 15 years. Being personally affected by dementia within her family, she quickly took an interest in learning about the subject, and took on the role as Dementia Lead within the Accommodation Solutions Team. This has led to being involved with some fantastic projects such as the Excellence In Kent project working with the Bradford Dementia Group, where she became a qualified Dementia Care Mapper, and presented the project with the Bradford Dementia Group at the International Dementia Congress. She has also worked with Ladder to the Moon, and of course, was involved in the recent secondment to Ghent Weverbos, with the intention of disseminating the good practice learnt, and implementing this via the Strategic Commissioning Accommodation Strategy. Ronald de Buck, CEO Master of business administration. After some years in audit, Ronald became an independent consultant and interim manager for nursing homes in Belgium. He made a number of publications about the management of nursing homes, including a full version of a quality manual and co-developed the software for an EHC. He gave more than 200 lectures on various aspects of management of nursing homes. Woon en Zorgcentra De Foyer vzw Nadja de Buck, Communications Officer Nadja has a bachelor degree in journalism. Her first job was as a management assistant, but because of the lack of creativity needed, she felt the need for something different. In 2011 the opportunity came to work for WZC De Foyer as their Communications officer. For the last three years, she has been designing posters, takes interviews, films and edits small videos and manages the company website. Currently Nadja is taking a two year course to obtain a degree as graphic designer.

6 Speaker Profiles Organisation Speaker Unik-ld Sven Unik-id, Conceptual Designer Sven graduated as a garden and landscape architect. Now he distances himself from designs that are purely conventional. For him, each garden should tell its own story. Conceptual designs are his main trademark. All his projects and pieces of art have derived through that same approach. M I I L D Zorgvormgeving Nathalie Verdonck, Architect, Health Care Designer, Co-Founder Graduated as architect in Ghent, 1994, Nathalie focuses on other people s wishes to reach the design of unique buildings that radiate their tastes and desires. After 15 years of experience, mainly in renovation, she broadened her horizon and discovered in 2006 a passion for colour and care. She quickly became a frequently asked advisor for colour and care environment optimisation. At the end of 2013, this topic became her main focus point. Together with Inge Hens she then established M i i L D Zorgvormgevinig. M I I L D Zorgvormgeving Inge Hens, Architect, Health Care Designer, Co-Founder Graduated as architect in Antwerp, 1998, Inge has been working as an architect, contractor and project manager during her entire career, but also as a commissioner. She therefore understands the wants and desires of all of the different parties involved during smaller and larger building projects. Her main goal has always been the result and quality of the end user. Since 2007 Inge began designing, guiding and building of projects concerning healthcare. By the end of 2013, she established M i i L D Zorgvormgevinig together with Nathalie.

7 Speaker Profiles Organisation MMD Pharma Speaker Dagmar Rotsaert, Pharmaceutical Assistant Dagmar works at MDD Pharma in Kortrijk, as a pharmaceutical assistant. She works with the robots that produce individually packed medication for the nursing homes. In the two and a half years that she's worked at the pharmacy, Dagmar has learned a lot about the need for this kind of quality service for medicine. Domus Admin Hans Claerhoudt, ICT Partner Hans has worked in the IT business since He has a thorough knowledge of ICT and has worked with elderly houses since the 90 s. After analysing the market and not finding what he was looking for he decided in 2008, with Ronald De Buck, to develop a complete new program for the sector starting from the needs of the resident and not from the administration s point of view. Unilever Food Solutions Beni Van Dam, Business Team Leader/Channel Marketing Manger Beni has a master degree in marketing and works for 15 years at Unilever Food Solutions, the foodservice department of Unilever. This in various roles within sales and marketing. Currently he s as business team leader and channel marketing manager responsible for the institutional channel in Belgium. He co-founded the Center for Gastrology in Belgium and organized various symposia on Gastrology. He also facilitated the Center for Gastrology and University of Ghent in 2 scientific studies at residential elderly carehomes in Flanders to find evidence on the success of the culinary approach to the problem of undernutrition.

8 EU INTERREG IVC CASA Project Team Anne Tidmarsh Felicity Elvidge Francesca Sexton Dr Richard Curry, e-health Development Director Dr David Parry, CEO Kathy Vuillaume, European Project Manager Joanne Jenkins, Finance & Project Manager Clare Ansett, Events & Admin Coordinator

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