Corporate Overview Introduction to GAVS GAVS Technologies 1

Transcription

1 Corporate Overview Introduction to GAVS 2015 GAVS Technologies 1

2 Corporate Overview Snapshot Boutique organization focused on enterprise IT Infrastructure solutions Offices in India, USA, Europe & Middle East Certified in ISO 9001, ISO & for process excellence Industry Accolades Emerging Player in 2014 Peak matrix for Healthcare provider IT Outsourcing Prominent India- based Remote Infrastructure Management Service Providers 2014 & 2012 Key small players serving the midmarket & enterprise clients in North America 2013 An offshore player with market-leading innovation for Remote Infrastructure Monitoring Services Top 120 IT companies in India by D & B GAVS Technologies 2

3 Client Speak Key Clients Ivan Durbak, CIO Bronx-Lebanon Hospital Center We expected cost efficiency and savings and we achieved that. What we were pleasantly surprised with was the high quality implementation effort as well as the tremendous flexibility that GAVS Technologies brought to the table Rob Meilen, CIO Hunter Douglas GAVS through their combination onshore and offshore resources is very cost effective model for providing services. GAVS stands out to me in the uncommon commitment to the relationship. They are Cost effective and genuinely great long term partner Marcus Daley, CIO Market Force GAVS is a company that we have been working with for a number of years and they have been very strategic for us with their innovative approach and dedicated work ethic. It has been a great partnership and I hope to continue working with them both tactically and strategically GAVS Technologies 3

4 Global Presence 2015 GAVS Technologies 4

5 Application Services Infrastructure Services GAVS Offerings Assessment & Consulting Services Build & Migration Services Managed Services Security Assessment & Audit Services Data Center Assessment & IT Roadmap Consulting Cloud Assessment Services Cloud Strategy & Innovation DR Assessment Data Center Consolidation & Migration Windows Migration Services Database Management Migration Services DR Setup and Testing Cloud Migration Services Cloud Management Services Data Center Management Service desk Database Management Managed Security Services SAP Services Testing Services SAP Application Support SAP Basis Support SAP Upgrade & Testing Functional Testing Automation Testing Performance Testing Vulnerability & Penetration Testing Mobility Enterprise Mobility Device & Application Management Mobile Application Development 2015 GAVS Technologies 5

6 GAVel Big Data Platform Overview A big data foundation supporting predictive and prescriptive analytics and cutting-edge web technologies Solution Highlights GAVel opportunities utilizes predictive analytics to empower businesses to assess opportunities to avoid potential problems and downtime and also to find opportunities to get ahead of the curve and increase SLA and CSAT GAVel service desk increases productivity by offering a transparent ticketing system minimizing the need for phone calls and s, allowing the agent & user to communicate via instant message through GAVel portal Business Impact ITSM Features of GAVel Platform Predictive Analytics Identify future issues Predict ticket volume Predict server failures Enhance IT Services Automated assistance with GAVelBot Text message communication with agents Ticket progress transparency Improved CSAT Intelligent assistance providing ample information on knowledge base articles, more information on ticket status and ETA Increased Transparency Responsive and interactive features to interact with the users to ensure transparent solution Predictive Analytics Based on the historical performance, system recommends ticket and event resolution Business Benefits Easy user-agent interaction Higher CSAT / SLA results Faster ticket resolution = faster workflow 2015 GAVS Technologies 6

7 mzeal CyGLASS Advanced Analytics Platform Overview Revolutionary analytical platform combining innovative methods of big data analysis and machine learning to watch over every aspect of your network's behaviour CyGLASS Key Features Real-time & Deep Analytics User & Device Interactions Inside / Outside Network Low and slow behaviours Dynamic profiling Lateral movement detection Web and DNS activities Access and authentication Risk mitigation down to subnet levels Correlation & Sequencing Reduce noise Domain specific contextual reasoning Global threat intel & social media intel Flexibility - Add New Data Sets Customer specific applications CyGLASS Advanced Analytics Platform Business Benefits Enables early remediation & reduces forensic analysis thus decreasing business exposure, reducing liabilities and limiting cost impacts Future-proof self- learning capabilities Automatically adapts to new types of threats, removing the need for frequent upgrades Flexible deployment model enables enterprises to select the appropriate level of functionality and support that aligns with their security profile, resulting in a well-formulated risk-benefit profile Big Data Framework Observe petabytes of data and examine countless possible connections, and its machine learning algorithms provide the ability to learn the difference between nuisance probes and genuine threats 2015 GAVS Technologies 7

8 Delivering Business Outcomes Agile and nimble to business (through availability, on-demand, scalability and flexibility) Reducing the cost of operations through modernization Enhance end user experience by provisioning information Any Where, Any Time & Any Device Predictive operations through analytics, improved SLAs and enhanced customer satisfaction Contingency planning and risk mitigation of operations Managed DC Operations, Database Management Services Assessments, Cloud migration, Automation through GAVel, DC Consolidation & migration Enterprise Mobility, Universal Device Management Service desk, GAVel DR Assessment, DR Setup & Testing, Managed Security Services Resilient enterprise protected from known and unknown threats Security Assessment & Audits, Managed Security Services 2015 GAVS Technologies 8

9 Presence in Middle East & Client Success Stories 2015 GAVS Technologies GAVS Technologies 9

10 Presence in Middle East Over 13 years in the Middle East with clear focus in Oman & UAE 150+ professionals executing diverse range of projects Regional offices/ near-shore centers in Muscat and Dubai Dedicated leadership for delivery, human resources & client relations Partnered with two of the major government organizations for IT Services Cultural alignment & adherence to laws of the land - nationals & expats mix Relationship with universities and leading research institutions Offices Dedicated office in KOM, Muscat Snapshots of our Customers Dedicated office in Business Bay, Dubai 2015 GAVS Technologies 10

11 End-to-end Enterprise IT Services Preferred partner since 2003 with a proven track record of implementing key technology initiatives in IT Quality Management & Security, Project Management, Managed Infrastructure Services and Application Development & Support Largest financial service provider in Oman having strong presence in Corporate Banking, Retail Banking, Investment Banking, Treasury, Private Banking and Asset Management. Data center & IT Infrastructure Services Quality and Project Management Design & setup of a high-availability DR site replicating all the core components of the corporate data center Network Security Administration and Maintenance using Cisco routers and firewalls UNIX and Database Administration Support for the databases having business data of several mission-critical applications used by customers & employees across the GCC region Established ISO 9001:2000, BS15000 and PCMM systems in the Bank s IT department Data Center Integration improved the performance by proactively monitoring, forecasting and integrating IT resources including database, storage, network, servers, OS, security and applications IT Project Management Office - Electronic Check Clearing Systems, Database Administration, Network Administration, Vendor Coordination, and Internet Banking Applications Maintenance Applications Management Banking Application Maintenance of: Online banking features for the end users such as Balance Enquiry, Account Summary, Mobile Phone Top-ups, Bill Payments, Fund Transfer, Speed Transfer to India, Lost Card Reporting, and Term Deposit Creation SMS services such as Balance Enquiry, Credit Card Balance Enquiry, Mini Statement, and Exchange Rate Request Phone Banking functionalities such as Bill Payments, Top-ups, Credit Card Payment, Balance Enquiry, Mini Statement, and School Fee Payment Islamic banking services T-24 Testing & Domain Independent testing through a CoE model covering apps in Core banking and channels Consulting Process mapping and technical documentation around the Bank s process areas 2015 GAVS Technologies 11

12 End-to-end Application Services End-to-end application services covering design, development, re-engineering, upgrade, maintenance & support for the Bank s business and internal applications One of the preferred banks in the UAE offering innovative products and unparalleled service to its customers Application Services Helping the customer execute several projects as planned by providing expertise resources in the areas of Business Applications and Management & Control Business Process Re-engineering initiatives and provided inputs and relevant solution Team ramp up in shorter turnaround driven by matured on-boarding & boot-camp models Flexible, scalable resource model to align with the clients business vision / strategy 2015 GAVS Technologies 12

13 Apps Solutions Covering Middleware, Portal & Mobile 5+ years of relationships in providing B2B & B2C solutions focused on process automation, Business Intelligence (BI) and mobile apps for end customers A market leader in the banking space over 141 branches and 740 ATMs / Cash Deposit Machines spread across the UAE Automated files transfer between card service providers Middleware platform for Utility Service Providers Portal & BI Dashboards Enterprise Mobility Provided a robust automation solution using TIBCO automating the files transfer between the Bank and various Third Party Bank s in the Middle East, and facilitated various transactions - cards processing, payments processing, etc. A robust & secured middleware platform built using TIBCO Payment Orchestration capabilities using SOA architecture to facilitate financial transactions for 15+ Utility Service Providers Enterprise project management portal using Microsoft SharePoint with rich BI dashboard with flexibility to set the variance parameters such as project status (with KPI s), project variance, resource utilization, resource allocation and other project costing reports covering 530 projects Improved the customer experience with the Bank by providing mobile applications with ability to locate the nearest ATMs/Branches on the move 2015 GAVS Technologies 13

14 SQA & IT Infrastructure Support 5+ years of experience in providing a gamut of IT services covering IT Infrastructure Support & Software Quality Assurance (SQA) services One of the largest banks in Oman with a paid up capital of US$ 281 million Testing Services IT Infrastructure Services Testing of EQUATION the Core Banking Platform of the Bank, Anti-Money Laundering, Symphony Front-office systems, and other third party software such as Financial Crimes Enforcement Network (FinCEN), United Crimes Elimination Network (UCEN), Office of Foreign Assets and Control (OFAC), Commodity Futures Trading Commission (CFTC) Server Monitoring, Operations, Administration and Maintenance Disaster Recovery; High Availability and Load Balancing; and Virtual Server Implementation and Support Capacity Planning and Management ITIL-based service delivery 2015 GAVS Technologies 14

15 Managed Operations of Data center Effectively managed operations around IT helpdesk services, DC management, network monitoring, capacity management, operations and administrative services. A governmental authority in Oman, for establishing and running the e-governance services in Oman Managed Operations of Ownership : End-to-end ownership of managed operations deploying proven approach, methodologies and ITA National Data frameworks Center Cost-effective delivery model with Y-o-Y productivity improvements Performance: Metrics driven delivery model enhancing turnaround times resulting in customer delight Provided effective reporting structure paving way for introduction of ITIL service management practices resulting in operational efficiency Building Transformation Provided a roadmap and implemented changes in NDC through structured assessment, planning, optimization and automation Introduced transformation themes and continuous improvement practices Hosting Partner Support NDC s role as hosting provider, hosting the services of Oman government agencies 2015 GAVS Technologies 15

16 Mobilizing Oracle EBS A seamless, secured & compatible mobile access to the ERP system in both Android & ios platform Mobile Backend as-a-service compliments mobile application platform providing Write Once Run Anywhere capability Strategy of leveraging MVVM+ MBaaS (Mobile Backend as a Service) design pattern to integrate the Oracle EBS suite with the Mobile front-end MBaaS layer as per the design principles of Service Oriented Architecture facilitates reusability and high scalability 2015 GAVS Technologies 16

17 Global Intranet Portal using Microsoft SharePoint Unified communication & collaboration platform built using MS SharePoint for 15,000+ global users Highlights Increase in collaboration between employees using the have your say & discussion forums in the portal Own sites and portals for the departments and Business Units Effective governance by de-centralizing administration provided site administration activity to the business units and departments Enabled marketing and communication teams to create sites and pages dynamically without dependence on IT Considerable cost savings through utilization of the same platform for all SharePoint requirements Video streaming solution enabling online training through documented videos 2015 GAVS Technologies 17

18 Middleware Platform Using TIBCO Robust middleware platform for Network International (IT arm of Emirates NBD) for providing banking and transactional services to 20 utility services provider in the Middle East using agile framework A leading payment solutions provider for the BFS vertical in the Middle East region Interface Development using web methods Architecture - N-Tier architecture, ability to support additional USPs with no customization, and volume handling Leveraged the partnership with TIBCO for consulting & competency development and reviewed/finetuned the solution in collaboration during the solution development process Security - SSL encryption, PCI-DSS compliance & role based access Integration - Web services based integration, data integrity through single version of truth Performance - Caching, reduced round trips HTTP / database Compression, and connection pooling 2015 GAVS Technologies 18

19 Thank You 2015 GAVS Technologies GAVS Technologies 19