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Jeremy Barton
8 years ago
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1 Phone +1 (802) Fax +1 (802) About PAR-Springer-Miller Since 1984, PAR-Springer-Miller Systems, Inc. has earned its reputation as the experts in the operation and development of guest-centric information technology systems. For years, the company s pioneering SMS Host Hospitality Management System set the gold standard in guest-centric property management systems. The company also offers SpaSoft, a dynamic activities management/scheduling software solution, specifically designed to meet the unique needs of resorts, day spas, medi-spas and health clubs. Today, the company is revolutionizing the industry with the introduction of Atrio Guest Experience Management (GEM). Built on PAR Springer-Miller s successes in nearly 1,000 global hotels, resorts, and spas, ATRIO is moving properties to the cloud and drastically facilitating the user experience. For more information, visit online at PAR Springer-Miller Systems, Inc. All rights reserved. WE MOVE HOSPITALITY

For years, the company s pioneering SMS Host Hospitality Management System set the gold standard in guest-centric property management systems.

2 An Entrancing Opportunity The hospitality industry is constantly challenged by a crowd of issues high turnover, rising labor and training costs, increasingly complex systems, global compliance, and increased competition just being a few. Paramount among these issues is how to reduce and control costs without sacrificing the quality of the guest experience. As ever, challenges call for innovation. And at PAR Springer-Miller, we answered this call by delivering a new technology solution for hotels and properties that reduces total cost of ownership, minimizes the technology footprint, facilitates integration, increases feature velocity, and empowers staff to be more nimble and provide world-class guest services. The result is ATRIO Guest Experience Management The ATRIO platform of solutions is the next-generation of hospitality management software that is revolutionizing the industry in the cloud or on the premises. Bringing the hospitality industry into a new age of guest-centricity, this modular system simplifies all aspects of the guest-service experience, creating streamlined operations, seamless integration and scalability, superior feature velocity, and global adaptability. Best of all, through an intuitive and straightforward user interface and superior connectivity across multiple guest touch points, ATRIO GEM enables your staff to do what they do best: serve your guests. And in the end, that perpetuates business and creates revenue.

As ever, challenges call for innovation.

3 Who is Atrio for? Creating greater efficiencies and the ability to astonish guests with unparalleled levels of services, the ATRIO platform is designed to work for the entire hospitality industry. Its flexible architecture allowing integration with existing systems and deployment in the cloud or on premises makes ATRIO an ideal choice for single properties and complex multi-property enterprises alike. A New Way to Do Business In tough economies, hotels and properties are asked to do more with less. The system is built with five goals in mind: Certainly, ATRIO gives you a new way to control costs; but you ll find it helps you do more with more more freedom, more flexibility, more revenue, and a more-rewarding guest experience. Enhance the user experience Offer multiple deployment options Leverage the advantages of modularity Now, instead of having to purchase, build, and maintain their own IT infrastructure, hotels can choose to deploy ATRIO either in the cloud, on the Advance guest centricity Employ an Enterprise Service Bus premises, or a combination of the two, implementing a technology footprint that works best for their circumstances. The ATRIO platform makes it tremendously easy to bring new hotels online, conduct business, and integrate hotel systems. The speed and ease of implementation reduces associated costs.

enterprises alike. A New Way to Do Business In tough economies, hotels and properties are asked to do more with less.

4 Check Into a New User Experience Built for The Cloud We re changing An the way Entrancing hospitality works. Opportunity Simplifying a once-complex process for all departments, ATRIO delivers: Close to Zero training Increased productivity Improved employee morale Guest-centric super heroes Self-service opportunities Unequaled global capabilities Deployment Options On-premise Cloud Hosted (private cloud) Hybrid Above all, ATRIO is easy to use. The intuitive interface is inspired by familiar ATRIO s flexibility also makes it easier than ever to support international With ATRIO, new properties can be easily brought online with multiple The option of deployment either in the cloud, on premises, or a combination and widespread Internet applications designed for Generation Y and languages, currencies, formatting, and preferences out of the box. Also, deployment options. Because ATRIO minimizes implementation and training of the two gives hotels the choice to implement a technology footprint that beyond ensuring quick adoption by new hires. Now, there s no need for ATRIO s ease of use drastically reduces technical support requirements and efforts and drastically reduces the technology footprint, new properties and works best for them. As a software-as-a-service (SaaS) offering, ATRIO helps extensive onsite training to deliver nimble guest services. associated service costs. modules can be up and running within days instead of weeks. reduce costs, while still allowing properties to quickly scale as needs change. Also, hotels can leverage inherent and comprehensive data The visual display of information offers walk up and use simplicity and allows security to their ATRIO suite at no cost to their IT infrastructure. employees to easily navigate the system to accomplish tasks. And the interface supports both touch screen and the familiar mouse and keyboard use. What s more, this ease-of-use also creates guest self-service opportunities via mobile devices, tablets, kiosks or internet browsers.

opportunities Unequaled global capabilities Deployment Options On-premise Cloud Hosted (private cloud) Hybrid Above all, ATRIO is easy to use.

5 Welcome Scalability With its modular design, hotel companies can use the ATRIO platform to The Fastest Way from Guess Again to Guest Again more easily expand and adapt to changing business conditions. ATRIO grows as you grow. Each module can stand alone, new modules can be added as the needs of the hotel change or new modules become available. This flexibility supports growth and allows you to quickly respond to new market opportunities. ATRIO s model for modularity preserves a unified view of the customer across systems.. A hotel can easily plug in a new module or system while still maintaining a global view of the guest. This level of customization allows easy implementation globally out of the box. What is truly exciting is that ATRIO s architecture allows for quick integration of new service modules and new features technologies that may not even be invented today. Whether you own a franchise or a collection of exclusive properties, your ultimate goal is to perpetuate revenue by providing exceptional guest services that make your guests want to return. ATRIO easily connects otherwise disparate guest-centric silos of information and systems. The platform is built upon the knowledge, trust, and loyalty gained through providing guest-centric technology to nearly one thousand hotel, resort and spa customers worldwide. Every process is focused on the guest. Visual displays, for example, give big-picture views, showcasing the connection between guests and their visits. In a glance, staff can understand a guest s preferences in amenities and housekeeping; personalize the guest experience to deliver the right room, service or product at the right price; note relationships and affiliations with other guests; and more. Ultimately, by creating new interfaces that make hospitality systems more intuitive, requiring less training (and retraining due to turnover), ATRIO also enables hospitality staff to be more agile in their response to guest requests and demands empowering staff to give more face-to-face time with guests rather than face-to-screen time with a system. Every process is focused on the guest. Provide personalized, targeted rate and room offers Enhance guest experiences Perpetuate guest loyalty

This flexibility supports growth and allows you to quickly respond to new market opportunities. ATRIO s model for modularity preserves a unified view of the customer across systems.

6 Superior Connectivity Stay Innovative ATRIO s architecture on an Enterprise Service Bus (ESB) creates feature velocity and nimbleness through a seamless flow of guest-centric information and operational connectivity. The ESB facilitates connection between disparate applications, seamlessly integrating legacy, current and future capabilities while creating practical and cost-effective solutions that address a hotel s or chain s issues quickly and viably. In the hospitality business, it s not good enough to stay still with the status quo. Your business is to help people stay comfortable. Ours is to help you stay innovative. It s time to move toward more streamlined processes, greater efficiencies, better guest experiences, and increased revenues. With ATRIO, the next generation Guest Experience Management system, you can welcome success by focusing on your guests (without losing sight of expenses). Now, you can have it all: less cost, a reduced footprint, increased feature velocity, close to zero training, better integration, flexible growth, and more. The Enterprise Service Bus also enables 24/7 availability from multiple sources, such as mobile and handheld devices, tablets, kiosks, workstations, and web browsers. For more information about Atrio Guest Experience Management, visit us online at What s more, the Enterprise Service Bus creates enhanced data security and reduces risk while reducing technology footprints across individual and enterprise-wide properties.

The ESB facilitates connection between disparate applications, seamlessly integrating legacy, current and future capabilities while creating practical and cost-effective solutions that address a

TOP-PERFORMING WASHINGTON D.C. HOTEL OVERCOMES OBSTACLES WITH FLEXIBLE CLOUD-BASED POINT-OF-SALE SOLUTION

TOP-PERFORMING WASHINGTON D.C. HOTEL OVERCOMES OBSTACLES WITH FLEXIBLE CLOUD-BASED POINT-OF-SALE SOLUTION OVERVIEW Partner: Embassy Suites Hotel at the Chevy Chase Pavilion Location: Washington, D.C. Industry: Hospitality Size: 198 Rooms Customer Profile: The Embassy Suites Hotel at the Chevy Chase Pavilion