TOM PARKER LTD. - QUALITY STANDARD SURVEY RESPONSE DOCUMENT

Transcription

1 TOM PARKER LTD. - QUALITY STANDARD SURVEY RESPONSE DOCUMENT For over 40 years Tom Parker Ltd has been the experts choice for pneumatic and hydraulic products in the UK. As a consequence we receive many quality surveys from our customers, typically called vendor assessments or supplier quality surveys. These are either intended to allow our customers to prove they are carrying out quality development with their customers, or used to evaluate us as a supplier. This document is intended to help respond to this type of survey. More critical surveys to assess finer details, when required will be coordinated by the appropriate Managers detailed within this document. CORE SKILLS AND SERVICES Our team of sales and technical advisers are dedicated to providing you with comprehensive product knowledge, application advice and full after sales support. All have been trained by our main suppliers and can advise you on the most suitable fluid power connection solution to meet your needs. To provide you with the highest quality product ranges and a great level of service, we are committed to the application of quality systems to achieve your complete satisfaction as our customer. We operate a Quality Management System which is independently assessed by the BSI and accredited to BS ISO 9001:2008.

2 COMPANY DETAILS Company Name: Tom Parker Ltd Head Office / Administration Centre: Marsh Lane Mill Marsh Lane Preston PR1 8RT Telephone Number: Fax Number: Company Registration Number: (England) VAT Number: GB Size of Company: 60,000 sq.ft Type of Company: Limited Date Established: 1972 Work Force: 73 Bankers: Yorkshire Bank Plc. 40 Church Street Blackburn Lancashire BB1 5AW Sort Code: Account Number: IBAN No. GB98YORK Swift Code: YORKGB22

3 KEY CONTACTS Managing Director: Tom Parker Financial Director: Tim Parker Sales Director: Richard Parker Accounts Manager: Heather Kendall Business Development Manager: Kevin Rydeheard Internal Sales Manager: Ian Howarth I.T. Manager: Phil Brown Marketing & Design Manager: Alexandra Hoyle Purchasing Manager: Mark Nicholls Quality & Production Manager: Andrew Christian Sales Manager: Sebastian Cole General Office Supervisor: Julie Rydeheard NB. Our format is typically:

4 ORGANISATION CHART BUSINESS DEVELOPMENT IT BUSINESS DEVELOPMENT INTERNAL SALES INTERNAL SALES KEY ACCOUNT UK SALES SALES DIRECTOR MARKETING & DESIGN MARKETING & DESIGN AREA SALES S PURCHASE MANAGING DIRECTOR PURCHASE QUALITY & PRODUCTION QUALITY & PRODUCTION DEPUTY FINANCIAL DIRECTOR ACCOUNTS GENERAL OFFICE SUPERVISOR WORKSHOP SUPERVISOR STORES SUPERVISOR ACCOUNTS QUALITY ENGINEER WORKSHOP GOODS IN & DESPATCH

5 REGULATORY & MATERIALS INFORMATION As a supplier of goods, used in a wide range of markets (including the Aerospace, Automotive, Medical and Food Industries), we regularly receive enquiries concerning information and legislation on products. It is Tom Parker Ltd s policy, wherever possible, to ensure that our customers needs are satisfied, concerning information and adherence to any current legislation of the goods that we sell, whether we fall under compliance regulations or not. Our Quality Assurance Department works as an Inspection Team, to ensure that we receive the correct goods and obtain the necessary suppliers materials information and technical data for our customers requirements. If you have queries concerning RoHS, REACH, WEEE (or any other laws regarding your purchases), please don t hesitate to contact our Quality Assurance Department, who will endeavour to resolve your concerns. QUALITY DEPARTMENT This consists of three team members, the Quality and Production Manager, his Deputy and a dedicated Quality Assistant. A fourth member of the team is also called upon to assist in Internal Audits. The Department exhibits a wealth of experience that covers both Design and Manufacturing Engineering, with the main auditing tasks being conducted by our Lead Assessor. The team are responsible for the updating and maintenance of the third party evaluated Quality Management System (QMS) that was first approved by BSI almost 30 years ago. The commitment to quality is as strong as ever and the company were proud to receive re-certification for a further three-year assessment package early in The fully documented QMS is the subject of a strong internal audit schedule that assesses if the procedures comply to satisfy ISO 9001:2008 requirements and exhibit the required control of our tasks. With the issue of ISO 9001:2015, the Directors of Tom Parker Ltd. are totally committed to ensure the Quality Management System aligns with the new requirements. To this end they have already agreed to an enhanced audit plan with our BSI assessors.

6 TOM PARKER LTD. GENERAL INFORMATION HEALTH AND SAFETY Tom Parker Ltd have a formal Health and Safety Policy under the control of their Production and Quality Manager. Procedures are in place to conduct a risk assessment that identify hazards and quantifies any concerns. ENVIRONMENTAL Tom Parker Ltd conducts its operations in an environmentally responsible manner that is protective of the communities in which we operate. Our environmental policy assures compliance with applicable environmental laws and regulations. TOM PARKER LIMITED EQUALITY POLICY Tom Parker Ltd s equality policy, is to ensure fairness and not to discriminate on grounds of gender, race, age, religion or belief, disability or sexual orientation. We oppose all forms of illegal and unfair discrimination. Recruitment, training and promotion will be based upon aptitude and ability. All employees will be encouraged to develop to their full potential to maximise the efficiency of the organisation. Efforts are made to ensure the workforce reflects the background of the local population. The full Tom Parker Ltd Equality Policy is available to view on request. WORKSHOP Our fully equipped workshops are designed for our engineers to assemble, test and certify pneumatic (up to 500 psi) and hydraulic hose (up to 30,000 psi) including the fast replacement of hose assemblies. Our ordering and delivery options are easy and flexible so they can be tailored to suit your individual requirements. We also have a fully stocked trade counter where knowledgeable staff will help you to find an immediate connection solution.

7 QUALITY DEPARTMENT - FREQUENTLY ASKED QUESTIONS Do you have other trade accreditations? We are also pleased to be members of the BFPDA Is there a Quality Management System in place? Yes - BSI Approved, ISO 9001:2008 Certificate No. FM Is there an appointed representative for quality and / or environmental issues? Yes - The Production and Quality Manager Are management reviews of the Quality and Environment Systems carried out? Yes - Under the control of the above nominee Are subcontract sources used? No - All processes are completed inhouse. Any non-stock items are procured from known sources Have there been any breaches of environmental legislation? No Is there a corrective and preventative action system in place? Yes - As part of the ISO 9001 documentation Is there a system in place to respond to customer complaints? Yes - Customer complaints are examined and analysed by Senior Management Have you had any serious accidents or incidents in the last three years? No Do you operate from any other locations? Yes - Basingstoke branch Please give details of any factory shutdowns Only over the Christmas and New Year break How are goods delivered? By national courier or locally by our vans Do you have a system in place for calibrating your test and inspection equipment? Procedures cover this topic with our in house calibration carried out at pre-determined intervals, our externally calibrated equipment is inspected on an annual basis.

8 EMPLOYERS LIABILITY INSURANCE CERTIFICATE

9 BSI REGISTRATION CERTIFICATE

10 BSI MEMBERSHIP CERTIFICATE

11 APPROVED SUPPLIER CERTIFICATE

12 EMPLOYERS LIABILITY CERTIFICATE