INSTALLATION PROCEDURES FOR NEW COMPUTERS AND PRINTERS

Transcription

1 INSTALLATION PROCEDURES FOR NEW COMPUTERS AND PRINTERS

2 NEW COMPUTER INSTALLATION PROCEDURES I&T staff met with Katz Computers who installs Dell computers and Bell Techlogix who installs Apple computers. TLC and vendor concerns were discussed. In order for installations to go smoothly, the responsibilities of each party are outlined below. VENDOR RESPONSIBILITES TLC RESPONSIBILITES I&T RESPONSIBILITIES Inform the I&T Service Desk of any concerns/issues regarding new computer installations. Inform the I&T Service Desk of any concerns/issues regarding new computer installations. Meet with vendors on a regular basis to discuss and resolve TLC and vendor concerns. Report resolutions back to TLCs via TLC workshops, TLC Conference and posting info on web. Distribute up to date documentation to vendors as needed. NOTE: If I&T purchased computers for a school, the I&T Network Integration unit will coordinate the installation with the school and the vendor. Call/Fax Network Configuration Form to the TLC when Fax the completed Network Configuration form, including notified by manufacturer product(s) have been shipped. the PO number, back to the vendor prior to the installation. VENDOR INSTALL WEBSITE (call I&T for passwords): Maintain copies of POs for all technology related orders. Resolving IP conflicts is the responsibility of the TLC, not the vendor. If prompted for Domain, enter: bcpsdmz Call the TLC to schedule an installation date once the completed Network Configuration Form has been received. Installations will not occur any later than one hour prior to the school/dept. closing time. TCP/IP and Naming Conventions will be configured in both the MAC/WIN operating systems. The VirusScan and LANDesk applications will be installed on Macs. The McAfee and LANDesk applications and along the EPO agent, will be installed on PC. The vendor will set the scheduler. Break down and dispose of all boxes to an area designated by the TLC/Facilities Service Person. Inform the Front Office or another contact person of the installation date/location of where equipment is going in case you are not available when the installer arrives. Prior to installation, move computers to the correct building/room/office. Clear tables/desk to have enough room for computer set up. Prior to installation - Make sure the RJ45 cable is available. The cables will be shipped separate from the computers. Also make sure the quad jack is patched in the CER. Configuring the proxy settings in a browser is the responsibility of the TLC/user and not the vendor. Updating the monthly virus definitions on both the Mac and PC is the responsibility of the TLC/user. Complete Customer Service Survey Inform Bookkeeper/Budgetkeeper that computers have been set up and to complete on-line receipting. On-line receipting should be completed prior to holiday breaks. Complete and mail all warranty/registration cards. Add new equipment to your Inventory Database. Manage the EPO Server. Page 2 7/2013

3 APPLE DOA PROCEDURES the address below with the following template. Once the Apple rep on the Service Desk has received the notification, they will contact the customer to discuss their options. Address: PLEASE PROVIDE AS MUCH OF THIS INFORMATION AS POSSIBLE: q Contact Person: q School Name: q School Location: q Contact #: q Alternate Contact#: q Address: q Affected Serial Number: q Product Description: q Purchase Order #: q Sales Order #: q Approximate Date Equipment Received by School: q Date DOA Reported to Contact Person: Note: Apple RMA Labels are only good for 30 days. Once you receive a label, please return equipment as soon as possible. DELL DOA PROCEDURES If a new computer being set up is considered DOA by the installer, the customer has two options: Option 1 Customer may request a new computer. If so, follow these instructions: 1. TLC should call Dell Customer Care at Dell will send a tag to ship the DOA computer back to Dell and arrange for a new computer to be shipped. 3. TLC will call the installer when the new computer has arrived. Option 2 Customer may choose to have the computer repaired by C & C. TLCs should call C & C at Page 3 7/2013

4 RECORDING REPLACEMENT EQUIPMENT ON INVENTORY The procedure to record replacement equipment on your inventory is: Please obtain replacement documentation from the vendor to serve as a certified/recognized exchange of assets. The document should contain specific manufacturer information identifying that the stated vendor has taken serial number "A" and replaced it with serial number "B" as a result of warranty. The appropriate representative should acknowledge the exchange by signature on the paperwork. Keep a copy of the exchange documentation for your Property Binder and forward a copy to Financial Reporting/ Capital Assets. Page 4 7/2013

5 NEW PRINTER INSTALLATION PROCEDURES I&T staff met with EvolveTec who installs Lexmark printers and Managed Services who installs HP printers. TLC and vendor concerns were discussed. In order for installations to go smoothly, the responsibilities of each party are outlined below. VENDOR RESPONSIBILITES TLC RESPONSIBILITES I&T RESPONSIBILITIES Inform the I&T Service Desk of any concerns/issues regarding new printer installations. Inform the I&T Service Desk of any concerns/issues regarding new printer installations. Meet with vendors on a regular basis to discuss and resolve TLC and vendor concerns. Report resolutions back to TLCs via TLC workshops, TLC Conference and posting info on web. Distribute up to date documentation to vendors as needed. NOTE: If I&T purchased computers for a school, the I&T Network Integration unit will coordinate the installation with the school and the vendor. Maintain copies of POs for technology related orders. Fax the TLC the Network Configuration Form upon acknowledgement of PO. Obtain IP addresses from Fax the completed Network Configuration form, including the PO number, back to the vendor prior to the installation. Call the TLC to schedule an installation date. Installations will not occur any later than one hour prior to the school/dept. closing time. Lexmark printers - Vendor will bring the RJ45 patch cables. HP printers RJ45 patch cables are shipped in a separate box from the printer. Break down and dispose of all boxes to an area designated by the TLC/Facilities Service Person. Resolving IP conflicts is the responsibility of the TLC, not the vendor. Inform the Front Office or another contact person of the installation date/location of where equipment is going in case you are not available when the installer arrives. Move printers to the correct building/room/office prior to installation. Clear tables/desk to have enough room for printer set up Prior to installation make sure the quad jack is patched in the CER. TLC should collect RJ45 cables and have them ready for the vendor. Inform Bookkeeper/Budgetkeeper that printers have been set up and to complete on-line receipting. On-line receipting should be completed prior to holiday breaks. Complete and mail all warranty/registration cards. Add new equipment to your Inventory Database. Page 5 7/2013

6 INSTALLATION INFO PER RFP V Installation shall be completed within four days after delivery date or as scheduled by the site administrator or the I&T department administrator. If installation is required beyond the four-day limit, it will be the responsibility of the awardee to obtain, in writing, any specific agreements made with the location administrator/i&t Project Manager. Attention TLCs - The following reasons are not justified in delaying an installation longer than 1 week from the date of delivery: q No IP Addresses q Room that the computer(s) and/or printer(s) are going in is not ready q Table that the computer(s) and/or printer(s) are going on is not ready q No Staff available Page 6 7/2013

7 VENDOR CONTACT INFO INSTALLING VENDORS COMPUTER, SERVER & PRINTER Bell Techlogix - Apple Computers/Servers Robert Sonday Phone Number: [email protected] Quentin Hodges - Apple Phone Number: [email protected] Darryl Klein Bell Techlogix Phone Number: CAB Vendor Bell Techlogix VENDOR REPS ON SERVICE DESK Katz Computers - Dell Computers Tiffany Martinez Phone Number: [email protected] JDL Dell Servers Marcas Burton Phone Number: [email protected] EvolvTec Lexmark Printers Dispatch Phone Number: [email protected] Managed Services HP Printers Rene Murillo [email protected] Page 7 7/2013