Car Lease Program. User guide

Transcription

1 Car Lease Program User guide

2 Welcome to our Car Lease Program This guide was tailored to ease your car lease experience and answer any questions you might have during your lease period. This is why we advise you to go through all the details and aspects described in this document and keep it in your car as a reference whenever you need it.

3 Content Article Subject Page 1 Introduction 4 2 Driving authorizations Driving authorization inside Saudi Arabia Driving authorization for additional driver 5 3 Traveling with the car outside Saudi Arabia Traveling to Gulf countries Traveling to Arab countries 7 4 Traffic violations 8 5 Insurance and car accidents Insurance coverage How to benefit from your insurance Insurance policy renewal (Takaful Steps to follow in case of car accident Steps to follow for accident car repairs Total loss case Steps to follow in case of car theft Steps to follow in case of fire or natural disasters 13 6 Request for a spare key in case of its loss 14 7 Renewal of car license 15 8 Replacement of lost car plates or existing plates, or 16 request for a new plate number 9 Car s manufacture fault Car preservation (maintenance, modifications, usage) Car maintenance and warranty extension Cancellation of the Lease contract Owning the car at the end of the Lease contract Owning the car during the Lease contract Returning the car Addresses and important numbers 21 3

4 1- Introduction Car Lease is a program whereby the Bank owns the car and leases it to you for an agreed upon period of time and a specific monthly lease. When the total monthly lease payments are settled according to the agreement and you decide to own the car, we will transfer ownership of the car to you under the promise of the ownership agreement. 2- Driving authorizations 2-1 Driving authorization inside Saudi Arabia First time issuance of authorization: The authorization for the first time is automatically issued when you sign the Lease contract. Renewal of authorization: The authorization is renewed every 3 months, whether for you or for any person you authorize to drive the car (details on authorizing an additional driver are mentioned in the next article). Steps: Visit the nearest Al Rajhi Bank showroom with all the required documents, request renewal of authorization and receive it immediately. Your valid driving license Your valid ID/Iqama The car insurance policy (Takaful Important note Renew the authorization before it expires to avoid cancellation of insurance or issues with the Traffic Department. Important conditions Timely payment of the monthly lease is a condition to renew the authorization The driver s age must be between 18 and 60 years (for individuals) The driver s age must be between 21 and 60 years (for establishments/ companies) 2- Driving authorizations 2-2 Authorization of additional driver Who is eligible for authorization? You can authorize one additional driver on the condition that he has a valid Saudi driving license and is between 18 and 60 years of age (for individuals) and between 21 and 60 years of age (for establishments/companies). Steps for first authorization or renewal: Visit the nearest Al Rajhi Bank showroom with all the required documents, request renewal of authorization and receive it immediately. A valid license for the authorized person Your valid ID/Iqama A valid ID/Iqama for the authorized person Important conditions Timely payment of the monthly lease is a condition to get the authorization The driver s age must be between 18 and 60 years (for individuals) The driver s age must be between 21 and 60 years (for establishments/ companies) 4 5

5 3- Traveling with the car outside Saudi Arabia 3- Traveling with the car outside Saudi Arabia 3-1 Traveling to Gulf countries 3-2 Traveling to Arab countries (Syria, Lebanon You and the person you authorize can get an authorization to drive in any of the Gulf countries. Required permissions and documents to get before you travel: Authorization to drive (from Traffic Department) Extension of insurance policy for Gulf countries (Takaful Steps for first authorization or renewal: 1- Visit your nearest Al Rajhi Bank showroom with all the needed documents Car Lease contract Your valid ID/Iqama and your valid driving license (if the authorization is for you) A valid ID/Iqama and a valid driving license for the authorized person (if you are authorizing another driver for the car) The car insurance policy (Takaful and Jordan) You and the person you authorize can get a driving license in other Arab countries. Necessary permissions and documents required before traveling: Authorization for driving in Arab countries (Traffic Department) Extension of insurance policy for Arab countries (Takaful Steps for first authorization or renewal: Car Lease contract Your valid ID/Iqama and your valid driving license (if the authorization is for you) A valid ID/Iqama and a valid driving license for the authorized person (if you are authorizing another driver for the car) The car insurance policy (Takaful 2- Get the insurance extension policy made for Gulf 1- Visit your nearest Al Rajhi Bank showroom with countries from the showroom (requires specific fees) 3- Get the letter addressed to the Traffic Department from the showroom 4- Get the letter stamped by the Chamber of Commerce 5- Take the stamped letter to the Traffic Department to receive the authorization, which is valid for 3 If you are authorizing a driver, understand who is legally authorized to drive your car (read article 2-2) When you travel, always keep an additional car key with you (read article 6 for more details) all the needed documents 2- Get the insurance extension policy made for Arab countries from the showroom (requires specific fees) 3- Get the letter addressed to the Traffic Department from the showroom 4- Get the letter stamped by the Chamber of Commerce 5- Take the stamped letter to the Traffic Department to If you are authorizing a driver, understand who is legally authorized to drive your car (read article 2-2) When you travel, always keep an additional car key with you (read article 6 for more details) months receive the authorization, which is valid for 3 months Note: For non-saudi customers, a fine guarantee for an individual or establishment/ company is requested against the outstanding finance balance. The guarantee is subject to approval. After the guarantor fills in the required form and submits the required documents, which are: For individuals: letter of introduction + ID (Saudi nationality). 6 7

6 3- Traveling with the car outside Saudi Arabia Note (continued): For establishments/companies: copy of Important conditions commercial register + Chamber of Commerce Timely payment of the monthly lease subscription + ID of the establishments owner is a condition to get the authorization + an account statement of 6 months for the The driver s age must be between 18 establishment/company. and 60 years (for individuals) If the authorization is requested for someone The driver s age must be between other than the customer, we need the 21 and 60 years (for establishments/ customer s written approval on such a request. companies) 4- Traffic violations When you receive the car, make sure your name appears on the car license as the user of the car. If it does not, inform the Al Rajhi Bank showroom (where you signed the Lease contract) and request that your name be added as the car user. Have your information updated on the Traffic Department website on By doing this, you will receive an SMS on your mobile phone for any traffic violations committed while the car is driven. 5- Insurance and car accidents 5-1 Insurance coverage The car is insured according to the Takaful Shariah compliance concept and with the following coverage: The leased car only (does not cover passengers or properties) Second party of the accident (comprehensive coverage) For more information, please refer to the insurance policy (Takaful or call the insurance company on How to benefit from your insurance To benefit from the insurance coverage, always keep the following documents with you, and make sure they are valid. Valid driving license (for you and your authorized driver) Valid insurance policy (details on updating the insurance policy are in the next article) Copy of valid car license Valid driving authorization (for you and your authorized driver) Important conditions Do not commit traffic violations Adhere to the car usage purpose (personal usage for individuals and according to commercial activity for establishments/companies) The driver s age must be between 18 and 60 years (for individuals) The driver s age must be between 21 and 60 years (for establishments/ companies) Takaful Insurance customer service We advise you to go through the insurance policy (Takaful carefully, to find important information that will help you avoid many problems and difficulties. 8 9

7 5- Insurance and car accidents 5- Insurance and car accidents 5-3 Insurance policy renewal (Takaful 5-5 Steps to follow for accident car repairs certificate) First insurance policy: Your first insurance policy is issued automatically when you sign the contract and is valid for one year from its date of issuance. Your Car Lease contract Your ID/Iqama A valid driving license (for you and your authorized driver) The insurance policy (Takaful To repair your car after damages from an accident, you need to follow up with the insurance company ( ) and follow the required steps. For more information, please check the insurance policy (Takaful. The original driving authorization (original) The original Traffic Department report The accident car repair quotation The accident car repair permission (from Traffic Department) Insurance policy renewal: A copy of the car license and valid The policy is renewed automatically. All you have to do is visit your nearest Al Rajhi Bank showroom before your policy expires and receive the new one immediately. 5-4 Steps to follow in case of car accident: 1- Call Najm Company on (and inform the traffic authorities in case of injuries, death or fire (God forbid)) Important note Make sure you renew your policy before it expires in order to avoid problems with the insurance company or the Traffic Department in the case of a car accident (God forbid). original driving license The insurance claim number A filled in insurance claim form in case of partial or total mistake by third party: A copy of the other party s insurance The original Traffic Department estimates or Sheik el-maared estimate, or both 2- When the Najm representative writes a report on the accident, get a reference number from him 3- To get an insurance claim number, inform the insurance company immediately after you get the reference number Takaful Insurance customer service Important note You have to pay the accident claim fees as per the insurance policy. 4- Follow the instructions you will receive from the insurance company Najm Company customer service Takaful Insurance customer service

8 5- Insurance and car accidents 5-6 Total loss case In case of an accident where the car is considered to be a total loss or useless to repair (only the insurance company can determine this case), the insurance company will inform you and the compensation will be made to Al Rajhi Bank as the owner of the car. The Lease contract will be terminated based on the remaining lease amount. 5-7 Steps to follow in case of car theft In case of car theft, follow the steps below: The police theft report 1- Inform the police and receive a theft report The insurance claim number 2- Inform the insurance company and get a claim A copy of the car license and the number original driving license 3- Follow the instructions given to you by the A filled in insurance claim form insurance company Important note You have to pay the accident claim fees as per the insurance policy. To avoid claim rejection Never leave the car in drive mode and/ or keep the key inside In case of accident, turn off the engine and keep the key with you 5- Insurance and car accidents 5-8 Steps to follow in case of fire and natural disasters In case of car damage from fire or a natural disaster, follow the steps below: 1- Inform the Civil Defense Department (Fire Department) and receive a damage report 2- Inform the insurance company and get a claim number 3- Follow the instructions given to you by the insurance company The Civil Defense damage report The insurance claim number A copy of the car license and the original driving license A filled in insurance claim form To avoid claim rejection Do not install any additional accessories or parts that may cause damage or fire Do not use fake spare parts that may cause damage or fire Takaful Insurance customer service Civil Defense Department 998 Police number 999 Takaful Insurance customer service

9 6- Request for a spare key in case of its loss As soon as you receive your car, we strongly advise you to request an additional key from the car dealer to avoid money loss and hassle in the event you lose the original key. The additional key cost is at your expense. If you lose the key, without having an additional one, you will have to wait for a time and bear the cost of a new one. You also need to follow the steps below: 1- Visit the nearest Al Rajhi Bank showroom to As soon as you receive the car, request request the spare key a letter from your nearest Al Rajhi Bank 2- Return the key to the showroom, as soon as you showroom and take it to the car dealer have the additional one from the car dealer for the issuance of an additional key Keep the additional key in a safe place at home where you can find it in case you lose the original one Issuing an additional key may require you to bring the car to the car dealer (to encode or program the additional key) To avoid claim rejection When you travel between cities in Saudi Arabia or to places outside Saudi Arabia, make sure you have the additional key When you travel, do not keep the additional key inside the car. Keep it either with you or with one of your travel companions 7- Renewal of car license To renew the car license, follow the steps below: 1- Complete the car inspection by the Motor Vehicle Periodical Inspection Department 2- Visit your nearest Al Rajhi Bank showroom to request license renewal 3- Receive the new car license after 14 working days Note: We pay the first exam fee only (the re-exam fee in case of failure and the consequent maintenance and/or spare parts costs to pass the exam are on your charge). The Car Lease contract The vehicle inspection certificate A valid driving license (for you or your authorized driver) The valid insurance policy (Takaful A valid driving authorization (for you or your authorized driver) A copy of the car license Important note Start the steps to renew the car license 30 days before it expires. This will ensure enough time for the renewal process and will help you avoid the penalty of license expiration

10 8- Replacement of lost car plates or existing plates, or request for a new plate number To request the replacement of lost car plates or the replacement of existing ones, follow the steps below: 1- Inform the police and get a report (only for the case of lost plates) 2- Visit your nearest Al Rajhi Bank showroom to request replacement plates 3- Pay the required fee (at the showroom) 4- Receive replacement plates after only 5 working days from the showroom Request for a new plate number: To request a new plate number, you need to request approval from us and we have the right to approve or reject. In case we approve, you need to sign a promise stating you will not request any compensation if you do not end up owning the car for any reason. You also need to follow the same steps mentioned above. The police report (only for the case of lost plates) Your ID/Iqama A valid driving license (for you and your authorized driver) A valid insurance policy (Takaful 10- Car preservation (maintenance, modifications, usage) Since the car is under a Lease contract, and since the ownership will be transferred to you when the contract ends (by settling all the monthly lease payments), preserving the car is to your own benefit and helps you avoid potential problems during the lease. Periodical maintenance: Follow the maintenance schedule that is defined by the car dealer to avoid mechanical failures or delays. Also, maintaining the car periodically preserves the car s performance and sale value. Car modifications: Do not make any modifications or add mechanical or electrical parts to the car or its body in order to avoid violation of terms and conditions, and the insurance and dealer warranty cancellation, in addition to the cancellation of extended warranty. Examples of modifications: Body color change, installation of additional lights, modifying the engine or other mechanical parts. Car misuse: Do not lease the car to a third party and adhere to the car usage purpose (personal usage for individuals and according to commercial activity for establishments/companies). Also, do not allow any unauthorized person to drive the car. 11- Car maintenance and warranty extension 9- Car manufacturer fault In case of car manufacturer fault, which is not a result of car misuse, follow the steps below: 1- Inform the car dealer and get a report on the manufacturer fault 2- Visit your nearest Al Rajhi Bank showroom and inform us about the fault 3- We will follow-up on the case with the car dealer and let you know the procedures depending on the nature of the fault You must do all the maintenance needed for the car and as per the car dealer maintenance schedule. The scheduled maintenance costs or other maintenance costs are charged to you. Warranty extension: The car is subject to the dealer warranty only. We offer an extension of the warranty, which is the same one offered by the dealer, but extended to cover the whole lease period of up to 5 years or a maximum 200,000 kms. The warranty extension is only applicable to cars leased to individuals (not to cars leased to establishments/ companies) Adherence to the dealer maintenance schedule is a condition for warranty extension The waranty extension ends when the Lease contract ends and when car ownership is transferred to you 16 17

11 12- Cancellation of the Lease contract 14- Owning the car during the Lease contract If the car license and the car plates are issued, you cannot cancel the contract. However, cancellation will be treated as car return. In this case, the calculation of the remaining amount you have to pay is based on the principle of rent, with a minimum of 90 days rent fees, and according to article 2 of the Lease contract. Also, the contract cancellation is subject to our approval. 13- Owning the car at the end of the Lease contract When you settle all the monthly lease payments and you want to own the car, follow the steps below: 1- Visit your nearest Al Rajhi Bank showroom to Your ID/Iqama request car ownership transfer to you The car insurance policy 2- Pay the Traffic Department fees (ownership The vehicle inspection certificate (if transfer fees) and the related administrative fees the car manufacturing date is more 3- Get your car insured (you can also renew your than 2 years old) existing insurance at Al Rajhi Takaful) If you need to transfer ownership to another person: You and the other person should be present to sign the waiver ID/Iqama of the other person Car insurance ends immediately when the Car Lease contract ends Request the transfer of the car ownership to you directly after the last monthly lease, as the insurance coverage ends immediately after the last monthly lease If you want to own the car during the Lease contract, you must settle all outstanding payments according to the terms and procedures of Al Rajhi Bank. To own the car, follow the steps below: 1- Call our phone banking on (from landline or mobile) 2- Choose early settlement of payments and follow the voice instructions (make sure you have the amount needed in your account) 3- Visit your nearest Al Rajhi Bank showroom to request car ownership transfer 4- Pay the Traffic Department fees (ownership transfer fees) and the related administrative fees 5- Get your car insured (you can also renew your existing insurance at Al Rajhi Takaful) Your ID/Iqama The car insurance policy The vehicle inspection certificate (if the car manufacturing date is more than 2 years old) If you need to transfer ownership to another person: You and the other person should be present to sign the waiver ID/Iqama of the other person Early settlement of car lease payments is only available through our phone banking You can register in phone banking by calling and following the voice instructions Request the transfer of car ownership to you directly after the last monthly lease The insurance coverage ends immediately after the last monthly lease 18 19

12 15- Returning the car If you decide to return the car before the end of the Lease contract, the monthly lease will be calculated according to article 2 of the contract, and the extra mileage fee will be added (if the mileage limit is exceeded) as clarified in the contract. Then, we will subtract the amounts you paid during the lease and you pay us the difference, if any. We advise you check with us all the available exit options before returning the car, by calling our customer service and understanding all your due amounts according to each option. Steps for returning the car: 1- Visit your nearest Al Rajhi Bank showroom and request to know all the due amounts 2- Submit the car status report from the car dealer The Car Lease contract stating that the car is clear of any damages or Your ID/Iqama breakdowns, otherwise you must repair any The insurance policy (Takaful breakdown or damage before you return the car 3- Submit the traffic clearance report that clears the The car status report (from the car car of any traffic violations dealer) 4- Submit the car to the showroom The traffic clearance report 5- Make sure you have the due amount available in your account with us 6- The Lease contract will be terminated on the day you deliver the car Make sure the car license and the 7- Get a clearance letter from the showroom vehicle inspection report are valid to avoid late renewal penalty fees when Note: Additional fees are to be charged for extra you return the car miles, as per the Car Lease contract. Make sure your name as the car user is canceled at the Traffic Department after you return the car, in order to avoid any future violation made by others (you can check if your name is canceled at the Al Rajhi Bank showroom) 16- Addresses and important numbers Al Rajhi Bank Phone banking: (from landline or mobile) Al Rajhi Bank showrooms Riyadh Jeddah Dammam Al Madina Abha Tabouk Al Qassim Hafr el Baten Al Ihsa Jazan Najran Takaful Insurance Company Customer service: (from landline or mobile) - motorclaims@alrajhitakaful.com Important numbers Najm Company Police Department Traffic Department Civil Defense Red Crescent Khuraiss road - exit 30 Tahlia road - west of Al Ahli Club Awal street - east of Waha Compound - facing Al Jaffali Towers Airport road - Mujahdeen area - in front of the National Guard Medical Services Abha road - going to Khamis Mushait - behind Airport highway Madina road Madina road - next to Al Issa company - in front of Al Dubeykhi Hotel Main entrance of Hafr el Baten city Zahran street - destination Dammam - in front of Al Moussa Hospital - next to Al Jabr Car Company Airport area - Jazan main road Ethiopian district- airport road Car Warranty Extension Company GAP Riyadh Jeddah Dammam

13 22 Road signs