FIRE ALARM & LIFE SAFETY

Transcription

1 FIRE ALARM & LIFE SAFETY World Headquarters Convergint Technologies LLC 1651 Wilkening Road Schaumburg, Illinois (847) Canadian Headquarters Convergint Technologies LTD 124, th Street S.E. Calgary, Alberta T2H 2X2 (403)

2 Service Excellence From day one, delivering value through unparalleled customer service and consistent operational excellence has been foundational at Convergint Technologies. Service is simply in our DNA. As a result, we have earned a reputation as the integrator who consistently exceeds expectations while solving the most challenging issues. Engineering entry-level systems to complex enterprise solutions, Convergint is one of North America s fastest growing systems integrators. We design, service and install integrated building systems including electronic security, fire alarm and life safety, healthcare technologies, communications and building automation solutions. Your Best Service Provider Our promise and our number one objective is to be Here s what that promise means to you: 1. Responsive, dedicated and certified personnel earn your trust and confidence. 2. Alignment with best-in-class technology and manufacturing partners empowers you with choices. 3. Open-source, non-proprietary solutions ensure cost competitiveness and scalability. 4. Expert project management results in on-time and on-budget installations while ensuring customer satisfaction and quality objectives are consistently met. 5. Web-based reporting and work order management tools simplify service requests and facilitate timely issue resolution. 6. Customer satisfaction surveys conducted online and at every touch point facilitate open communication and ensure continuous quality improvement. >> Values & Beliefs Convergint Technologies is built on a solid foundation of values and beliefs. We encourage our colleagues, individually and collectively, to live these on a daily basis at home, at work and in our communities. I am Convergint I own my position on the team. I am accountable for my continuous development a better me is a better Convergint. I have integrity it s what I do when no one s watching. I keep everyone informed communicate, communicate, communicate. I make responsible decisions timely, educated and cost effective. service provider no matter what business we are in. We deliver results period. We believe in balanced lives family, business, community. We create a positive work environment we recognize and celebrate good stuff. We promote fun and laughter so I got that going for me, which is nice! 2

3 It s In Our DNA > Our People Deliver Results At Convergint, our greatest strength is our people. We hire and develop the industry s most dedicated and qualified personnel, and provide an aggressive certification program to keep our colleagues trained in the latest technology innovations, industry trends and government regulations. We then leverage that knowledge and expertise along with our commitment to making a daily difference to deliver beyond expectations so you can focus on growing your business. PEOPLE > Our Culture Defines Our Character Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues and our communities. Our commitment to these values on a daily basis is one of the key reasons why our customers choose to do business with Convergint Technologies. We expect CULTURE to be service provider is our number one goal, and our commitment to this promise has helped Convergint set the industry standard for customer satisfaction. > Our Technologies Enable Choice TECHNOLOGY Convergint maintains strong relationships with the world s leading product manufacturers to provide our customers with a choice of best-in-class technologies. Instead of tying your hands to one provider or one manufacturer, Convergint promotes open-source, non-proprietary systems thus enabling you to avoid sole-source dependency while ensuring long-term system flexibility and cost competitiveness. SERVICES > Our Services Ensure System Integrity At Convergint, we re committed to completing every installation on time and on budget. Whether you have a single building or multiple sites to protect, our colleagues have the innovation, skills and technological expertise necessary to deliver a customized solution that fits your needs. We begin every project with a comprehensive needs assessment. We then ensure the integrity of our solutions through system design, installation, quality assurance, testing, customer training and support services. It s In Our DNA. There are four fundamental reasons to choose Convergint: our people, our culture, our technology and our services. Convergint Technologies USA: (847) CAN: (403)

4 Fire Alarm & Life Safety Solutions Additional Services For information regarding additional service lines, contact your local Convergint > Fire Alarm & Life Safety Recognized as North America s Systems Integrator of the Year, Convergint designs, installs and services the most reliable and comprehensive fire alarm and life safety solutions for organizations of all sizes. We offer Technologies service office or log onto. > Security leading technologies from the industry s most recognized manufacturers which allows us to design your As an industry leader in the convergence of physical security and logical information, system to avoid sole source dependency and assure long term cost competitiveness. Convergint delivers custom solutions to mitigate risk and solve enterprise-wide challenges. Convergint understands how to leverage enterprise card access platforms to integrate seamlessly with critical IT applications such as credential management, human resources and finance. Convergint also has the most industry experience to lead you down the migration path from traditional analog systems to IP-based solutions. Specializing in the design, installation and service of IP-based solutions, Convergint leverages open-source technologies that are both flexible and cost effective. These > Fire Alarm & Life Safety solutions are highly scalable, integrate with third party systems and are aligned with our customers long-term physical security and IT initiatives. > Communications Convergint offers a comprehensive array of communication technologies and strategies, from nurse call communication to area of rescue assistance to mass notification. By leveraging relationships with leading manufacturers and other industry resources, Convergint delivers design-build communications solutions that address the challenges our customers face. The Convergint team will oversee the entire configuration, installation and testing phases of each project whether tightly integrated into a comprehensive solution or configured as standalone systems. We then provide ongoing support and service to ensure our customers peace of mind. When people, applications know-how and service make the difference, look to Convergint Technologies. > Building Automation Convergint designs, installs and services intelligent building automation systems that improve energy efficiency and occupant comfort while simplifying building systems management. Convergint encourages the adoption of the Leadership in Energy and Environmental Design (LEED) performance standards for sustainable green buildings. The result is reliable and easy-to-use systems that increase productivity, reduce energy Our service delivery model is focused on providing you with a comprehensive solution that meets your needs and surpasses your expectations. >> The Experts in Innovative Fire Alarm Technologies Convergint specializes in providing some of the most innovative fire alarm technologies available today. Whether a customer s need is performance-based or centered on code compliance, Convergint s goal is to engineer solutions that provide continuous workplace safety, operational efficiency and AHJ compliance. These include applications for smoke detection, one- and two-way voice communication, elevator recall, smoke control and critical system monitoring. Convergint s solutions reach far beyond system installation. System testing, preventative maintenance, web-based reporting and around-the-clock emergency service are available on all systems, not just those we install. We back up these services with trained and certified technicians who are committed to delivering unequaled customer service. and maintenance costs, and lower the total cost of ownership. Giving Back We believe in balanced lives family, business, > Healthcare Technologies community is a core value demonstrated by Convergint offers an extensive array of proven healthcare technologies and strategies Convergint s dedication to giving back to the that help our customers reduce cost, optimize operational workflow and deliver quality communities in which our colleagues live and healthcare to the communities they serve. By leveraging relationships with leading work. To mark the anniversary of the company s manufacturers and other industry resources, Convergint delivers design-build founding, our colleagues across North America healthcare technologies that address the challenges our customers face. The volunteer to help address needs in their local Convergint team will oversee the entire configuration, installation and testing phases communities as part of Convergint s annual Social of each project. We provide ongoing support and service to ensure our customers Responsibility Day. In recognition of Convergint s peace of mind. When people, applications know-how, value and service make the ongoing community service, The Center for different, look to a trusted partner in Convergint Technologies. Companies That Care consistently has named Convergint to its Honor Roll. 4 Convergint Technologies USA: (847) CAN: (403)

5 Fire Alarm & Life Safety Solutions Additional Services For information regarding additional service lines, contact your local Convergint > Fire Alarm & Life Safety Recognized as North America s Systems Integrator of the Year, Convergint designs, installs and services the most reliable and comprehensive fire alarm and life safety solutions for organizations of all sizes. We offer Technologies service office or log onto. > Security leading technologies from the industry s most recognized manufacturers which allows us to design your As an industry leader in the convergence of physical security and logical information, system to avoid sole source dependency and assure long term cost competitiveness. Convergint delivers custom solutions to mitigate risk and solve enterprise-wide challenges. Convergint understands how to leverage enterprise card access platforms to integrate seamlessly with critical IT applications such as credential management, human resources and finance. Convergint also has the most industry experience to lead you down the migration path from traditional analog systems to IP-based solutions. Specializing in the design, installation and service of IP-based solutions, Convergint leverages open-source technologies that are both flexible and cost effective. These > Fire Alarm & Life Safety solutions are highly scalable, integrate with third party systems and are aligned with our customers long-term physical security and IT initiatives. > Communications Convergint offers a comprehensive array of communication technologies and strategies, from nurse call communication to area of rescue assistance to mass notification. By leveraging relationships with leading manufacturers and other industry resources, Convergint delivers design-build communications solutions that address the challenges our customers face. The Convergint team will oversee the entire configuration, installation and testing phases of each project whether tightly integrated into a comprehensive solution or configured as standalone systems. We then provide ongoing support and service to ensure our customers peace of mind. When people, applications know-how and service make the difference, look to Convergint Technologies. > Building Automation Convergint designs, installs and services intelligent building automation systems that improve energy efficiency and occupant comfort while simplifying building systems management. Convergint encourages the adoption of the Leadership in Energy and Environmental Design (LEED) performance standards for sustainable green buildings. The result is reliable and easy-to-use systems that increase productivity, reduce energy Our service delivery model is focused on providing you with a comprehensive solution that meets your needs and surpasses your expectations. >> The Experts in Innovative Fire Alarm Technologies Convergint specializes in providing some of the most innovative fire alarm technologies available today. Whether a customer s need is performance-based or centered on code compliance, Convergint s goal is to engineer solutions that provide continuous workplace safety, operational efficiency and AHJ compliance. These include applications for smoke detection, one- and two-way voice communication, elevator recall, smoke control and critical system monitoring. Convergint s solutions reach far beyond system installation. System testing, preventative maintenance, web-based reporting and around-the-clock emergency service are available on all systems, not just those we install. We back up these services with trained and certified technicians who are committed to delivering unequaled customer service. and maintenance costs, and lower the total cost of ownership. Giving Back We believe in balanced lives family, business, > Healthcare Technologies community is a core value demonstrated by Convergint offers an extensive array of proven healthcare technologies and strategies Convergint s dedication to giving back to the that help our customers reduce cost, optimize operational workflow and deliver quality communities in which our colleagues live and healthcare to the communities they serve. By leveraging relationships with leading work. To mark the anniversary of the company s manufacturers and other industry resources, Convergint delivers design-build founding, our colleagues across North America healthcare technologies that address the challenges our customers face. The volunteer to help address needs in their local Convergint team will oversee the entire configuration, installation and testing phases communities as part of Convergint s annual Social of each project. We provide ongoing support and service to ensure our customers Responsibility Day. In recognition of Convergint s peace of mind. When people, applications know-how, value and service make the ongoing community service, The Center for different, look to a trusted partner in Convergint Technologies. Companies That Care consistently has named Convergint to its Honor Roll. 4 Convergint Technologies USA: (847) CAN: (403)

6 North American Strength At Convergint, our continued growth has been achieved by remaining centered on and responsive to our customers needs. With a North American network of field offices and Convergint Connect Partners, Convergint is large enough to deliver consistent service excellence while meeting the needs of customer s local facilities. To consult a Convergint expert, call (847) or visit to find a location near you. > With a North American network of field offices and Connect Partners, Convergint combines the strength of our technology and services with the dedication of our local teams. >> Absolute Customer Satisfaction At Convergint Technologies, ensuring customer success is our mission. Fulfilling the needs of our customers continuously drives us to redefine our value and expand our capabilities. Convergint has developed a proven business model that meets the unique challenges and specialized needs of customers of all sizes. Our approach leverages infrastructure and technology and standardizes deliverables through best practices and continuous improvement. By leveraging our depth of knowledge and applications expertise, we can transform standard offerings into custom solutions. These capabilities have prompted many leading companies to turn to Convergint Technologies. 6

7 Service Excellence Vertical Market Expertise From day one, delivering value through unparalleled customer service and consistent operational excellence Convergint is proud to name as its strategic customers some of the most successful and well-respected North has been foundational at Convergint Technologies. Service is simply in our DNA. As a result, we have earned American and global corporations across the following vertical markets: a reputation as the integrator who consistently exceeds expectations while solving the most challenging issues. Engineering entry-level systems to complex enterprise solutions, Convergint is one of North America s > Health Care fastest growing systems integrators. We design, service and install integrated building systems including Health care facilities across North America rely on Convergint to protect their buildings and ensure the safety electronic security, fire alarm and life safety, communications and building automation solutions. of patients, staff and visitors. With a focus on technology, application and service documentation, Convergint helps these institutions meet stringent regulatory standards required by the Healthcare Insurance Portability and Accounting Act (HIPAA), state regulatory agencies and The Joint Commission. Your Best Service Provider Our promise and our number one objective is to be Here s what that promise means to you: 1. Responsive, dedicated and certified personnel earn your trust and confidence. > Education Improved safety and security on campuses, in dormitories and within classrooms is a primary concern. A leader in protecting educational facilities, Convergint works closely with administrators to assess safety and security vulnerabilities and then design the necessary systems and services to mitigate risk. 2. Alignment with best-in-class technology and manufacturing partners empowers you with choices. > Petrochemical 3. Open-source, non-proprietary solutions ensure cost competitiveness and scalability. works closely with site personnel to conduct assessments and make recommendations for products and 4. Expert project management results in on-time and on-budget installations while ensuring customer satisfaction and quality objectives are consistently met. 5. Web-based reporting and work order management tools simplify service requests and facilitate timely issue resolution. 6. Customer satisfaction surveys conducted online and at every touch point facilitate open communication and ensure continuous quality improvement. Today s petrochemical facilities face unique challenges relative to safety and regulatory issues. Convergint services that are both cost effective and help ensure code compliance. > Technology Convergint helps safeguard vital corporate resources and processes where employee safety, asset protection and zero downtime is imperative. To achieve these objectives, Convergint provides exceptional service while closely collaborating on product application and system integration for new and retrofit solutions. > Commercial Office Convergint provides turnkey solutions and services that improve comfort, safety and security for building occupants. Building owners and property managers know they can depend on Convergint s tenured and skilled service personnel to take individual responsibility for owner and tenant satisfaction. >> Values & Beliefs Convergint Technologies is built on a solid foundation of values and beliefs. We encourage our colleagues, > Government individually and collectively, to live these on a daily basis at home, at work and in our communities. I am Convergint I own my position on the team. service provider no matter what business we are in. I am accountable for my continuous development a better me is a better Convergint. We deliver results period. I have integrity it s what I do when no one s watching. We believe in balanced lives family, business, community. I keep everyone informed communicate, communicate, communicate. We create a positive work environment we recognize and celebrate good stuff. I make responsible decisions timely, educated and cost effective. We promote fun and laughter so I got that going for me, which is nice! 2 Emergency preparedness and timely communication between facilities and government agencies are top priorities. Convergint helps local, state and federal government entities establish long-term comprehensive security and safety strategies that meet these needs within established budgets. > Public Use Safeguarding public-use facilities such as airports, museums and stadiums presents extraordinary challenges for facility management personnel. Convergint offers comprehensive solutions that fit the unique needs of these large-scale facilities, mitigate vulnerabilities, and protect employees, customers and visitors. Convergint Technologies USA: (847) CAN: (403)

8 FIRE ALARM & LIFE SAFETY World Headquarters Convergint Technologies LLC 1651 Wilkening Road Schaumburg, Illinois (847) Canadian Headquarters Convergint Technologies LTD 124, th Street S.E. Calgary, Alberta T2H 2X2 (403)